--- title: "CredentialStream Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CredentialStream the right Credentialing solution for you? Explore 120 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/172448/CredentialStream/reviews/" page_type: "reviews" language: "en" --- CredentialStream 3.9 (120) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of CredentialStream Ease of use 3.7 Customer Service 3.9 ## Pros and Cons in Reviews KL Kaitlin L Provider Enrollment LiaisonHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “it's very good at keeping things in order and being able to have information filtered to multiple spreadsheets“ January 9, 2025 KL Kaitlin L Provider Enrollment LiaisonHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “There's no bulk adding. When adding a new practice I need to add providers and I can only scroll through the first 200 alphabetically. If I type in one providers name and click on them it will erase if I search for another provider.“ January 9, 2025 CD Charlotte D Director of Credentialing and Provider RelationsInsurance, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “The training video's were outdated and were not helpful. Once we were made aware of the misunderstanding of the training and implementation of the build, our team of reps at CS were wonderful in helping us get things built properly and functioning better.“ June 17, 2024 JH Jen H Application AnalystHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Lack of guidance and education to audit our Perf Priv module during project development/rollout.“ October 15, 2024 MC Maria C Credentialing Specialist IIFacilities Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The overall experience working with the product is giving us so many opportunities for future integrations.“ September 17, 2024 KD Kristy D Medical Staff CoordinatorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 6-12 months. “Initially I was told all loading of the system was done on their part, found out I had to load all maniually. When trying to load the spreadsheet not all the data was accepted and mulitple data points had to be entered manualy. When providers could not upload their information or fill in the sections for onboarding was unseccessful, I reached out and was told it was not the system.“ June 11, 2024 SJ Shruti J Credentialing SpecialistHealth, Wellness and Fitness, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “very busy system, requires special training to operate. Once you get hang of it is really helpful.“ January 9, 2025 TG Tara G Administrative Director, Medical Staff ServicesHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Our contract review process is somewhat laborious and can take time.“ January 9, 2025 ## Showing most helpful reviews Showing 1-25 of 120 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KH Karlee H. Database Architect/Mgt III Hospital & Health Care Used the software for: Less than 6 months ### "CredentialStream Implementation and Use" May 10, 2023 4.0 CredentialStream is going to help us streamline processes in a way we have not ever been able to do in the past. It adds far more automation for us. It allows us to set up internal and external reporting that will automatically drop in our secure SFTP for pick up, etc. Everyone on our implementation team have been extremely helpful, knowledgeable individuals. The trainers for various pieces of the system have been fantastic, and the overall experience working with the product is giving us so many opportunities for future integrations. Pros Our group had a legacy product that didnt do any of the automation that CredentialStream allows. It was easily configured to do so much more for us than anything we had previously experienced. Its out of box set ups allow for ease of editing, reporting, feeding data to required external sources, etc. The process for automation in the system allows for endless possibilities. Cons While working on learning the product and building our integration, our group thought that it would be an excellent idea for HealthStream to set up a training database that is already set up in all aspects, with all the bells and whistles set up. This way when a trainer is taking you through a process, you can actually see it happen, rather than them telling you "well it is supposed to look like this," etc. We ran into that frequently during training and had to poke at it a lot to get to where we needed to be. If that DB existed, it could be a place where a new employee could do some training and go play without affecting our production data.Where we were provided an implementation matrix, and a very excellent project manager, there are a lot of involved components that not only require set ups, they require a lot of back end data to be completed before you can do various steps. It would be nice if all the required elements for each of those "steps" were documented in the matrix as well as the dependencies for that step.Finally, when you have a specific training, it would be nice if actual documents, desktop procedures and the like that include the steps being reviewed were provided. Yes we have our training videos for the ones that were with our group, but any combined trainings dont have videos and documents weren't provided on any training. If you're needing to drive the process in CS while a training is going, you cant very well write notes and snapshot steps. Reason for choosing CredentialStream Some of our other regions have the desktop version of CredentialStream and after looking at other producs, talking to the collegues in other regions, and comparing what they have to the newer CredentialStream environment, it looked to be the best product, with expansive growth potential. Review Source MJ Misty J. Senior Credentialing Coordinator Hospital & Health Care Used the software for: 2+ years ### "Senior Credentialing Coordinator" March 18, 2025 4.0 Overall, my experience has been wonderful with Credential Stream. It has made the credentialing process much easier even though its more tailored to a Hospital Based organization rather than a primary care/multi-specialty group like our organization. Pros I love the widgets and the overall visual experience of the platform. Cons The variables are not easy to choose when building reports and a lot of the time it's a trial-and-error process when building new reports. Alternatives considered [MedTrainer](https://www.capterra.com/p/176583/MedTrainer/) Reason for choosing CredentialStream It was better suited for our group and was the easiest to navigate out of the others we demoed. Review Source Response from HealthStream March 24, 2025 Hello Misty, Thank you for taking the time to rate us! Your feedback helps us understand what we're doing right. CM Cynthia M. Associate Manager of Credentialing Hospital & Health Care Used the software for: 1-2 years ### "Honest Review" March 18, 2025 2.0 after 15 months "live" in the system, we still struggle daily with issues/failures/delays in the system. At any given time we have a multitude of tickets open with support. We have lost significant efficiency since go-live, due to extra clicks, extra navigation, slowness, outages, etc. Pros Some of the Bolt reporting capabilities are helpful, but there are many variables left to be desired, and creating a Bolt report is not very easy for beginners. Cons Automation failing without explanation (and without us finding out until after the fact), delays, outages, slowness, visual presentation (white background is detrimental to ocular health), inflexibility in many areas. Review Source Response from HealthStream March 25, 2025 Hi Cynthia, we are truly sorry your experience has not been to your satisfaction. We are continuously aiming to improve and will take this feedback into consideration. SB Stephanie B. Credentialing Analyst I Hospital & Health Care Used the software for: Less than 6 months ### "CredentialStream Pros" March 18, 2025 5.0 CredentialStream has made my job easier and more efficient. Even though I have just started using this about 5 months ago, I have been able to close out intial and reappointment files faster than ever, and everything is more organized to be able to work more efficiently. Pros The organization and detailed system which helps make my job more efficient. Cons I am not a fan of not being able to manually add requested privileges, if the privileges did not come through their reappointment application, due to their current privileges already listed; it won't let me add the same DOP twice even though it's will be categorized at requested privileges not current. Switched from [Echo](https://www.capterra.com/p/214377/Echo/) Our organization wanted to try a different system that would work better for us. Review Source Response from HealthStream March 24, 2025 Hi Stephanie, Thank you for your feedback! We're glad to hear CredentialStream has helped improve your efficiency. AG Angelia G. Director of RCM Health, Wellness and Fitness Used the software for: 1-2 years ### "Director of RCM" January 9, 2025 4.0 Too often it has a lag and finding the enrollment applications should be easier than it is. Pros I was excited about the automations and of how many enrollment applications were available in the system. Cons It's not user friendly and I worry we don't have it set up to best optimization. Alternatives considered [MedTrainer](https://www.capterra.com/p/176583/MedTrainer/) Reason for choosing CredentialStream They were not as automated, although their pricing was much better and they had bidirectional interface with UKG, our HR platform. Switched from [symplr Provider](https://www.capterra.com/p/151924/symplr-provider/) Symplr was outdated and although we were with them for 16 years, it was time to find better resources. Review Source Response from HealthStream January 14, 2025 Hello Angelia, Thank you for taking the time to rate us! Your feedback helps us understand what we're doing right. TG Tara G. Administrative Director, Medical Staff Services Hospital & Health Care Used the software for: 6-12 months ### "Implementation Opportunities" January 9, 2025 3.0 I keep saying it will get better. However, our volume is always extremely high and we are expected to troubleshoot all on our own or enter support tickets and wait for replies. By the time we get help, we have already moved on to another priority and have to find time to go back. There really needs to be a single source (several) expert for this system so organizations can have one person from the very beginning that can sit with them to train and go through any questions they have but assess their current workflows and help them adjust for the new system. Even before implementation, it is important to be able to show why we need this information (when it comes to data mapping), and show what happens if you do not have it entered perfectly. It would have been very helpful to state which companies (you use for verifications now) will require a brand new, different agreement than you have now. I have had to learn this as I go and work new contacts as we find time. Our contract review process is somewhat laborious and can take time. It has been frustrating and caused financial loss in some cases when we had a subcription that is paid for but needed a completely new one that doesn't credit any of that payment with the other contract (example: Certifacts) I generally am a positive person and learn things easily. I keep saying to myself and my team that it will get better. It has improved but there are still so many things that could be improved so clients feel more supported throughout the implementation. Pros The pros would mostly include the idea of certain things working properly. It is difficult to find the many pros because the implementation has been extremely challenging. The items that can be automated are the pros and reports (although it takes hours to create some new ones and is very tricky). The biggest barriers have been how the structure and set up of support/client services as well as the implementation plan. On a positive note - our privileging consultant is absolutely the best thing and most helpful contact at healthstream. \[sensitive content hidden\] places customer service at the very very top. She is brilliant, knows how to educate her clients but also knows when to step back and let them do things on their own. She is a best practice in your company on client service and expertise. I could not have done it without her. \[sensitive content hidden\] has also been phenomenal. They are very quick to respond. You feel like a priority and they 100% understand their system but also our side of privileging. This is key. Cons The implementation planning. It felt like boxes to check off and not actually someone (or a team) sitting down with us to figure out what we need as an organization and team. Looking back, I would completely revamp the implementation program. This is not a critique on people as much as it is process and CredentialStream's strategy. I completely understand the logic of having clients troubleshoot on their own, when appropriate. However, when you are initially learning an entire new system, there should be a high level of physical support for your clients. Switched from [Echo360](https://www.capterra.com/p/172761/TurningPoint/) but the office used echo poorly so the data transfer was a nightmare and would have been easier to start brand new Review Source Response from HealthStream January 14, 2025 Hello Tara, Thank you for taking the time to rate us! Your feedback helps us understand what we're doing right. LO Lisa O. Manager Hospital & Health Care Used the software for: 2+ years ### "so much manual work for an "automated" system" January 9, 2025 1.0 we have so many manual operations its annoying Pros nothing. Cons its not automated. Switched from [Marketing 360](https://www.capterra.com/p/148516/Marketing-360/) we switched from MSOW. you can't even get your survey to work right. Nice options that don't make sense. but we are use to your bad programming, par for the course. we were told we had to as it was going to be not supported, and then it was supported so that was surprise to us. So someone was not telling the truth. we were rushed into a decision. a bad decision. Review Source Response from HealthStream January 14, 2025 Lisa, Thank you for letting us know about this. Your valuable feedback helps us tackle issues and improve the customer experience. SS Stephanei S. Medical Staff Services Manager Hospital & Health Care Used the software for: 1-2 years ### "Difficult Usage" January 9, 2025 2.0 Wish we would have not switched to this database. Initial onboarding was a nightmare. Constant issues. Not user friendly. Pros I don't have a favorite aspect of CredentialStream. Cons Cumbersome, not intuitive, far too techy when it comes to report creation. Lots of good ideas, but execution falls short. There's almost always a reason why we cannot fully utilize a particular feature Alternatives considered [Modio Health](https://www.capterra.com/p/158338/Modio-Health/) Reason for choosing CredentialStream Same parent company as CredentialMyDoc so we thought the transition would be efficient and easy. It was not. Switched from [CredentialMyDoc](https://www.capterra.com/p/151925/CredentialMyDoc/) Wanted something to make work more efficient Review Source Response from HealthStream January 14, 2025 Stephanei, Thank you for letting us know about this. Your valuable feedback helps us tackle issues and improve the customer experience. HP Haley P. Data Anaylsis Hospital & Health Care Used the software for: 1-2 years ### "UNC Health review" March 18, 2025 4.0 Joined the system in October 23, really enjoyed the system so far! Pros Simplicity of most sections make the system easy to use for reporting, organization, etc. Cons Reporting variables are sometimes hard to differentiate since they are just in code language. Review Source Response from HealthStream March 24, 2025 Hi Haley, Thank you for taking the time to rate us! Your feedback helps us understand what we're doing right. VC Vanessa C. Credentialing Specialist Medical Practice Used the software for: 2+ years ### "Credential Stream Experience" March 18, 2025 4.0 Great experience. I can't imagine using another software. Pros The Apply Feature and Bolt Reports are excellent. Cons Not all the credentialing applications are loaded in the library. Also, a lot of them are out-of-date. Review Source Response from HealthStream March 24, 2025 Hi Vanessa, thank you for your review! We’re glad to hear that CredentialStream is helping. We’ll continue working on improvements to make your experience even better! KK Krista K. Administrative Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Great Product" October 19, 2022 5.0 I love having an account rep to go to during build, training and implementation. Emma has been full of information and understanding with questions or frustrations we may have. Pros Online application and review process by committee members, all-in-one platforms (credentialing, enrollment, case review), allows to be paperless, a place for everything kept in a paper credentialing file, and the ability to store historical records, etc. Cons We have our go-live next month. Our training sometimes felt all over the place between building and using. I love to see the build happen first and then train on the use of the software that was built. Also, complete one platform at a time. Alternatives considered [MD-Staff](https://www.capterra.com/p/131881/MD-Staff/)[symplr Provider](https://www.capterra.com/p/151924/symplr-provider/) Reason for choosing CredentialStream Price and multiple platforms in one program. Switched from [symplr Provider](https://www.capterra.com/p/151924/symplr-provider/) We were on an old version and researched to see what was out there prior to upgrading. Review Source DM Dawn M. Network Director MSS & CVO Hospital & Health Care Used the software for: 6-12 months ### "CredentialStream Product Review" November 30, 2021 5.0 We have not been using the software long enough to see our intentions realized, but we're hopeful we will see a reduction in resources. We're also expecting an increased practitioner satisfaction. Pros The web based functionality and connections between the various areas are the most impactful. This product is very easy to use. Integration with our existing business processes was very fairly seamless. Cons Currently we do not have anything we need improved that is not already being addressed. Alternatives considered [symplr Provider](https://www.capterra.com/p/151924/symplr-provider/) Reason for choosing CredentialStream Fit our needs and expectations. Switched from [symplr Provider](https://www.capterra.com/p/151924/symplr-provider/) We needed a more robust and user friendly software. Review Source BC Becky C. Credentialing Health, Wellness and Fitness Used the software for: 2+ years ### "Thank you CredentialStream" January 9, 2025 4.0 Initial training and implementation hands on was invaluable. Pros Tracking cert/license due dates and quick customer service turnaround. Cons lots of clicks, templates would be nice =) Review Source Response from HealthStream January 14, 2025 Hello Becky, Thank you for taking the time to rate us! Your feedback helps us understand what we're doing right. MP Mandi P. Verification specialist Hospital & Health Care Used the software for: 6-12 months ### "when it works, it's great. goes down too often" January 9, 2025 4.0 it can be alot to learn, cumbersome, alot to look at but once you figure it out when it works it is great. Pros easy electronic communication with providers Cons common slowness, errors, spinning and downtime Review Source Response from HealthStream January 14, 2025 Hello Mandi, Thank you for taking the time to rate us! Your feedback helps us understand what we're doing right. CC Courtney C. Credentialing Nurse Specialist Hospital & Health Care Used the software for: 1-2 years ### "Credentialstream" June 11, 2024 4.0 only system I know. better than a paper system before. Pros license verification, notification of soon to expire licenses, automation (when it works) organizing tabs provider enrollment forms Cons I was not part of the initial training. there is a lot to credentialstream and I am slowing learning but it is slow. I need to ask IT for help a lot. some automations are not working even with setup form a one on one credentialstream instructor. Reason for choosing CredentialStream same system for providers to work with... Review Source Response from HealthStream June 18, 2024 Hi Courtney, We're so pleased to see that you're getting so much out of CredentialStream. There is a lot to learn about the platform, and we apologize for any automations that are not working the way they should. Please continue to use customer support for assistance whenever you feel the need. Thank you for your review! Best Regards, The HealthStream Team PH Pam H. Medical Staff Coordiantor Health, Wellness and Fitness Used the software for: 2+ years ### "Frustration on many levels." July 27, 2023 2.0 Initially I was hoping a full electronic process would speed up and simplify my daily tasks, but the multitude of steps has just increased it. The time it took to train, transfer data, build privileges, and get acclimated to workflow processes was unbelievably stressful. The inability to work with providers in correcting privileges is frustrating for the provider and the MSC. Pros CS does allow faster review by physician reviewers in the Appoint Template. Cons Data integrity following migration from our CVO's former database was lacking and there were no reports set up to test out any variances in data for each facility in our health system. For example. We had many incorrect license institutions pull in and they had to be dealt with 1:1 rather than having a standard license report we could run to determine at-a-glance which provider records had incorrect data; or a batch update process to correct those areas. This should be standard on all databases. The program seems to break with every update, verification plug-ins disconnect, Standards of Practice processes seem to change at every turn. Duplication of data entry fields is ridiculous. Board certification verifications are frustrating especially those under Internal Medicine. Review Source MC Miriam C. Credentialing Manager Medical Practice Used the software for: 1-2 years ### "CredentialStream " June 11, 2024 5.0 Overall experience has been great being able to have a database to provide all necessary functions needed for day to day work. Pros The thing I like most about Credential Stream is being able to generate reports for all data we work on daily. Cons When there are updates often times it runs slow or some areas do not work correctly like reports. Review Source Response from HealthStream June 13, 2024 Hi Miriam, We're so pleased to hear about your great experience with CredentialStream. In regard to reporting issues, please reach out to customer support to get timely assistance at https://community.healthstream.com/customer-support. Thank you so much for your feedback! Best Regards, The HealthStream Team AC Amanda C. Credentialing Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Very Little Training" June 11, 2024 4.0 I honestly dreaded it when I switched into this position. However, once I taught myself credentialing basics, I was able to focus on CredentialStream. I have grown to love this system more and more. Recently tackling Bolt reports which I dreaded the most. The helpful training videos available, the excellent support staff, particularly \[sensitive content hidden\] is beyond comparable to anything. Absolutely love using CredentialStream. Pros It's relatively easy to teach yourself the system. Cons Having to learn it. I came into the position with training almost wrapped up. I only received a couple of hours of training for the position itself and for CredentialStream. Review Source Response from HealthStream June 18, 2024 Hi Amanda, Thank you so much for your review! It's completely understandable how it was hard to start with CredentialStream, but we're so pleased to hear that you've been able to get the most out of the platform after teaching yourself how to operate it. Your feedback is much appreciated! Best Regards, The HealthStream Team JS Jessica S. Data Analyst Hospital & Health Care Used the software for: 2+ years ### "Great Product for People With Advanced Technological Knowledge" June 17, 2024 3.0 Pros The system options I like the most is the ability to pull report when needed. Cons It is not always user friendly. Some users have a hard time learning how to use this product. It also takes a lot of time and customization to set up the system to work appropriately, especially for large companies with large databases. Review Source Response from HealthStream June 21, 2024 Hi Jessica, It's great to hear that you're taking advantage of the reporting features of CredentialStream, and we apologize for any confusion the setup process caused you. Please use customer support whenever you have questions or issues: https://community.healthstream.com/customer-support Thank you for your review, and for choosing CredentialStream! Best Regards, The HealthStream Team AK Amanda K. Director of Center Programs and Credentialing Hospital & Health Care Used the software for: 1-2 years ### "Survey Results 2024" June 11, 2024 4.0 Overall, I'm happy with the product. Wish set us was more streamlined. Pros The automation with verification and credentialing. Cons Setting up is very hard and cumbersome. The flow of set up isn't user friendly. Review Source Response from HealthStream June 13, 2024 Hi Amanda, It's great to hear that CredentialStream's automation features are benefitting your organization. For more help on the technical aspects of the product, please reach out to https://community.healthstream.com/customer-support. Thank you for your review! Best Regards, The HealthStream Team JW Jessica W. Medical Staff Administrator Hospital & Health Care Used the software for: 1-2 years ### "Would not recommend" May 14, 2024 1.0 Pros The bolt feature is nice to run letters and spreadsheets. Cons CredentialStream is not very user friendly. Data drops out periodically after uploaded. All functions do not work. The audit trail is not user friendly. Review Source Response from HealthStream May 20, 2024 Hi Jessica, Thank you for your feedback. We are sorry to hear that you're having issues with CredentialStream. Please reach out to customer.service@healthstream.com or call 800-521-0574 to resolve the functionality problems and to go more in-depth in regard to your user experience concerns. We very much look forward to improving your experience. Best Regards, The HealthStream Team JV Jennifer V. Medical Staff Credentialing Secretary Hospital & Health Care Used the software for: 2+ years ### "MSOW Review" February 19, 2020 4.0 We have effectively automated our credentialing process even though we are still handling paper applications. In our facility, I am the one and only super-user and I'm wearing the hat of credentialer at the same time that I'm trying to implement additional areas of usage for the software and training employees about the use of those modules. I appreciate the support mechanisms we've had in getting the product up and running and customizing it to meet our expectations. I appreciate the annual review with the company to discuss where we are with our project and how we can keep the focus on moving forward with its potential. Overall I'm happy with the product, it's functionality, and the support. Pros Web-based. Process oriented. Decent automation. Good customization. Cons My e-references are frequently getting hung up in filters. I have tried to troubleshoot, but in the end I've learned that there is not much that can be done about it. E-references was one of the most inviting features of the product. It is unfortunate that it doesn't flow as effectively as an email that I send via my Outlook. Aside from that, there is not much that I don't like about it, but I always have ideas for improvements and enhancements. Reason for choosing CredentialStream The peer review module was the deciding factor Review Source CP Cherylynn P. Credentialing Specialist Medical Practice Used the software for: 2+ years ### "CredentialStream used Daily" January 23, 2024 4.0 Pros Organization and streamline of information is great. Nice efficient way to complete once time or reoccurring verifications of licenses/education, affiliations. Cons Needs improvement of updating adding information to the organization / payer contract side. More options with individual providers vs. organization within the program. Review Source MS Marilyn S. Contracting and Credentialing Hospital & Health Care Used the software for: 1-2 years ### "Utilization Review" August 18, 2022 4.0 Good so far \*\*Improvement Suggestion\*\*I would like to see someone (Credential Stream Account Manager or Support Manager) follow up with us and do almost a "Utilization Review" to make sure we are using the product correctly and taking advantage of features that pertain to us. Pros Alerts and expirables \*\*Improvement Suggestion\*\*I would like to see someone (Credential Stream Account Manager or Support Manager) follow up with us and do almost a "Utilization Review" to make sure we are using the product correctly and taking advantage of features that pertain to us. Cons BOLT reports and making changes to BOLT reports \*\*Improvement Suggestion\*\*I would like to see someone (Credential Stream Account Manager or Support Manager) follow up with us and do almost a "Utilization Review" to make sure we are using the product correctly and taking advantage of features that pertain to us. Review Source SM Sydne M. Credentialing Coordinator Medical Practice Used the software for: 1-2 years ### "Credential Stream" June 21, 2024 4.0 Positive experience overall. Learning the software does take some time, though. Pros I like the ease of sending and receiving applications to providers. It is much easier having the providers input all of their information. Cons The reset of settings after updates is always an issue. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.