--- title: "CredentialStream Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CredentialStream the right Credentialing solution for you? Explore 120 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/172448/CredentialStream/reviews/" page_type: "reviews" language: "en" --- CredentialStream 3.9 (120) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 20th, 2026 # Reviews of CredentialStream Ease of use 3.7 Customer Service 3.9 ## Pros and Cons in Reviews KL Kaitlin L Provider Enrollment LiaisonHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “it's very good at keeping things in order and being able to have information filtered to multiple spreadsheets“ January 9, 2025 KL Kaitlin L Provider Enrollment LiaisonHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “There's no bulk adding. When adding a new practice I need to add providers and I can only scroll through the first 200 alphabetically. If I type in one providers name and click on them it will erase if I search for another provider.“ January 9, 2025 CD Charlotte D Director of Credentialing and Provider RelationsInsurance, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “The training video's were outdated and were not helpful. Once we were made aware of the misunderstanding of the training and implementation of the build, our team of reps at CS were wonderful in helping us get things built properly and functioning better.“ June 17, 2024 JH Jen H Application AnalystHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Lack of guidance and education to audit our Perf Priv module during project development/rollout.“ October 15, 2024 MC Maria C Credentialing Specialist IIFacilities Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The overall experience working with the product is giving us so many opportunities for future integrations.“ September 17, 2024 KD Kristy D Medical Staff CoordinatorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 6-12 months. “Initially I was told all loading of the system was done on their part, found out I had to load all maniually. When trying to load the spreadsheet not all the data was accepted and mulitple data points had to be entered manualy. When providers could not upload their information or fill in the sections for onboarding was unseccessful, I reached out and was told it was not the system.“ June 11, 2024 SJ Shruti J Credentialing SpecialistHealth, Wellness and Fitness, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “very busy system, requires special training to operate. Once you get hang of it is really helpful.“ January 9, 2025 TG Tara G Administrative Director, Medical Staff ServicesHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Our contract review process is somewhat laborious and can take time.“ January 9, 2025 ## Showing most helpful reviews Showing 1-25 of 120 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KH Karlee H. Database Architect/Mgt III Hospital & Health Care Used the software for: Less than 6 months ### "CredentialStream Implementation and Use" May 10, 2023 4.0 CredentialStream is going to help us streamline processes in a way we have not ever been able to do in the past. It adds far more automation for us. It allows us to set up internal and external reporting that will automatically drop in our secure SFTP for pick up, etc. Everyone on our implementation team have been extremely helpful, knowledgeable individuals. The trainers for various pieces of the system have been fantastic, and the overall experience working with the product is giving us so many opportunities for future integrations. Pros Our group had a legacy product that didnt do any of the automation that CredentialStream allows. It was easily configured to do so much more for us than anything we had previously experienced. Its out of box set ups allow for ease of editing, reporting, feeding data to required external sources, etc. The process for automation in the system allows for endless possibilities. Cons While working on learning the product and building our integration, our group thought that it would be an excellent idea for HealthStream to set up a training database that is already set up in all aspects, with all the bells and whistles set up. This way when a trainer is taking you through a process, you can actually see it happen, rather than them telling you "well it is supposed to look like this," etc. We ran into that frequently during training and had to poke at it a lot to get to where we needed to be. If that DB existed, it could be a place where a new employee could do some training and go play without affecting our production data.Where we were provided an implementation matrix, and a very excellent project manager, there are a lot of involved components that not only require set ups, they require a lot of back end data to be completed before you can do various steps. It would be nice if all the required elements for each of those "steps" were documented in the matrix as well as the dependencies for that step.Finally, when you have a specific training, it would be nice if actual documents, desktop procedures and the like that include the steps being reviewed were provided. Yes we have our training videos for the ones that were with our group, but any combined trainings dont have videos and documents weren't provided on any training. If you're needing to drive the process in CS while a training is going, you cant very well write notes and snapshot steps. Reason for choosing CredentialStream Some of our other regions have the desktop version of CredentialStream and after looking at other producs, talking to the collegues in other regions, and comparing what they have to the newer CredentialStream environment, it looked to be the best product, with expansive growth potential. Review Source MJ Misty J. Senior Credentialing Coordinator Hospital & Health Care Used the software for: 2+ years ### "Senior Credentialing Coordinator" March 18, 2025 4.0 Overall, my experience has been wonderful with Credential Stream. It has made the credentialing process much easier even though its more tailored to a Hospital Based organization rather than a primary care/multi-specialty group like our organization. Pros I love the widgets and the overall visual experience of the platform. Cons The variables are not easy to choose when building reports and a lot of the time it's a trial-and-error process when building new reports. Alternatives considered [MedTrainer](https://www.capterra.com/p/176583/MedTrainer/) Reason for choosing CredentialStream It was better suited for our group and was the easiest to navigate out of the others we demoed. Review Source Response from HealthStream March 24, 2025 Hello Misty, Thank you for taking the time to rate us! Your feedback helps us understand what we're doing right. CM Cynthia M. Associate Manager of Credentialing Hospital & Health Care Used the software for: 1-2 years ### "Honest Review" March 18, 2025 2.0 after 15 months "live" in the system, we still struggle daily with issues/failures/delays in the system. At any given time we have a multitude of tickets open with support. We have lost significant efficiency since go-live, due to extra clicks, extra navigation, slowness, outages, etc. Pros Some of the Bolt reporting capabilities are helpful, but there are many variables left to be desired, and creating a Bolt report is not very easy for beginners. Cons Automation failing without explanation (and without us finding out until after the fact), delays, outages, slowness, visual presentation (white background is detrimental to ocular health), inflexibility in many areas. Review Source Response from HealthStream March 25, 2025 Hi Cynthia, we are truly sorry your experience has not been to your satisfaction. We are continuously aiming to improve and will take this feedback into consideration. AG Angelia G. Director of RCM Health, Wellness and Fitness Used the software for: 1-2 years ### "Director of RCM" January 9, 2025 4.0 Too often it has a lag and finding the enrollment applications should be easier than it is. Pros I was excited about the automations and of how many enrollment applications were available in the system. Cons It's not user friendly and I worry we don't have it set up to best optimization. Alternatives considered [MedTrainer](https://www.capterra.com/p/176583/MedTrainer/) Reason for choosing CredentialStream They were not as automated, although their pricing was much better and they had bidirectional interface with UKG, our HR platform. Switched from [symplr Provider](https://www.capterra.com/p/151924/symplr-provider/) Symplr was outdated and although we were with them for 16 years, it was time to find better resources. Review Source Response from HealthStream January 14, 2025 Hello Angelia, Thank you for taking the time to rate us! Your feedback helps us understand what we're doing right. SB Stephanie B. Credentialing Analyst I Hospital & Health Care Used the software for: Less than 6 months ### "CredentialStream Pros" March 18, 2025 5.0 CredentialStream has made my job easier and more efficient. Even though I have just started using this about 5 months ago, I have been able to close out intial and reappointment files faster than ever, and everything is more organized to be able to work more efficiently. Pros The organization and detailed system which helps make my job more efficient. Cons I am not a fan of not being able to manually add requested privileges, if the privileges did not come through their reappointment application, due to their current privileges already listed; it won't let me add the same DOP twice even though it's will be categorized at requested privileges not current. Switched from [Echo](https://www.capterra.com/p/214377/Echo/) Our organization wanted to try a different system that would work better for us. Review Source Response from HealthStream March 24, 2025 Hi Stephanie, Thank you for your feedback! We're glad to hear CredentialStream has helped improve your efficiency. TG Tara G. Administrative Director, Medical Staff Services Hospital & Health Care Used the software for: 6-12 months ### "Implementation Opportunities" January 9, 2025 3.0 I keep saying it will get better. However, our volume is always extremely high and we are expected to troubleshoot all on our own or enter support tickets and wait for replies. By the time we get help, we have already moved on to another priority and have to find time to go back. There really needs to be a single source (several) expert for this system so organizations can have one person from the very beginning that can sit with them to train and go through any questions they have but assess their current workflows and help them adjust for the new system. Even before implementation, it is important to be able to show why we need this information (when it comes to data mapping), and show what happens if you do not have it entered perfectly. It would have been very helpful to state which companies (you use for verifications now) will require a brand new, different agreement than you have now. I have had to learn this as I go and work new contacts as we find time. Our contract review process is somewhat laborious and can take time. It has been frustrating and caused financial loss in some cases when we had a subcription that is paid for but needed a completely new one that doesn't credit any of that payment with the other contract (example: Certifacts) I generally am a positive person and learn things easily. I keep saying to myself and my team that it will get better. It has improved but there are still so many things that could be improved so clients feel more supported throughout the implementation. Pros The pros would mostly include the idea of certain things working properly. It is difficult to find the many pros because the implementation has been extremely challenging. The items that can be automated are the pros and reports (although it takes hours to create some new ones and is very tricky). The biggest barriers have been how the structure and set up of support/client services as well as the implementation plan. On a positive note - our privileging consultant is absolutely the best thing and most helpful contact at healthstream. \[sensitive content hidden\] places customer service at the very very top. She is brilliant, knows how to educate her clients but also knows when to step back and let them do things on their own. She is a best practice in your company on client service and expertise. I could not have done it without her. \[sensitive content hidden\] has also been phenomenal. They are very quick to respond. You feel like a priority and they 100% understand their system but also our side of privileging. This is key. Cons The implementation planning. It felt like boxes to check off and not actually someone (or a team) sitting down with us to figure out what we need as an organization and team. Looking back, I would completely revamp the implementation program. This is not a critique on people as much as it is process and CredentialStream's strategy. I completely understand the logic of having clients troubleshoot on their own, when appropriate. However, when you are initially learning an entire new system, there should be a high level of physical support for your clients. Switched from [Echo360](https://www.capterra.com/p/172761/TurningPoint/) but the office used echo poorly so the data transfer was a nightmare and would have been easier to start brand new Review Source Response from HealthStream January 14, 2025 Hello Tara, Thank you for taking the time to rate us! Your feedback helps us understand what we're doing right. LO Lisa O. Manager Hospital & Health Care Used the software for: 2+ years ### "so much manual work for an "automated" system" January 9, 2025 1.0 we have so many manual operations its annoying Pros nothing. Cons its not automated. Switched from [Marketing 360](https://www.capterra.com/p/148516/Marketing-360/) we switched from MSOW. you can't even get your survey to work right. Nice options that don't make sense. but we are use to your bad programming, par for the course. we were told we had to as it was going to be not supported, and then it was supported so that was surprise to us. So someone was not telling the truth. we were rushed into a decision. a bad decision. Review Source Response from HealthStream January 14, 2025 Lisa, Thank you for letting us know about this. Your valuable feedback helps us tackle issues and improve the customer experience. SS Stephanei S. Medical Staff Services Manager Hospital & Health Care Used the software for: 1-2 years ### "Difficult Usage" January 9, 2025 2.0 Wish we would have not switched to this database. Initial onboarding was a nightmare. Constant issues. Not user friendly. Pros I don't have a favorite aspect of CredentialStream. Cons Cumbersome, not intuitive, far too techy when it comes to report creation. Lots of good ideas, but execution falls short. There's almost always a reason why we cannot fully utilize a particular feature Alternatives considered [Modio Health](https://www.capterra.com/p/158338/Modio-Health/) Reason for choosing CredentialStream Same parent company as CredentialMyDoc so we thought the transition would be efficient and easy. It was not. Switched from [CredentialMyDoc](https://www.capterra.com/p/151925/CredentialMyDoc/) Wanted something to make work more efficient Review Source Response from HealthStream January 14, 2025 Stephanei, Thank you for letting us know about this. Your valuable feedback helps us tackle issues and improve the customer experience. HP Haley P. Data Anaylsis Hospital & Health Care Used the software for: 1-2 years ### "UNC Health review" March 18, 2025 4.0 Joined the system in October 23, really enjoyed the system so far! Pros Simplicity of most sections make the system easy to use for reporting, organization, etc. Cons Reporting variables are sometimes hard to differentiate since they are just in code language. Review Source Response from HealthStream March 24, 2025 Hi Haley, Thank you for taking the time to rate us! Your feedback helps us understand what we're doing right. VC Vanessa C. Credentialing Specialist Medical Practice Used the software for: 2+ years ### "Credential Stream Experience" March 18, 2025 4.0 Great experience. I can't imagine using another software. Pros The Apply Feature and Bolt Reports are excellent. Cons Not all the credentialing applications are loaded in the library. Also, a lot of them are out-of-date. Review Source Response from HealthStream March 24, 2025 Hi Vanessa, thank you for your review! We’re glad to hear that CredentialStream is helping. We’ll continue working on improvements to make your experience even better! DM Dawn M. Network Director MSS & CVO Hospital & Health Care Used the software for: 6-12 months ### "CredentialStream Product Review" November 30, 2021 5.0 We have not been using the software long enough to see our intentions realized, but we're hopeful we will see a reduction in resources. We're also expecting an increased practitioner satisfaction. Pros The web based functionality and connections between the various areas are the most impactful. This product is very easy to use. Integration with our existing business processes was very fairly seamless. Cons Currently we do not have anything we need improved that is not already being addressed. Alternatives considered [symplr Provider](https://www.capterra.com/p/151924/symplr-provider/) Reason for choosing CredentialStream Fit our needs and expectations. Switched from [symplr Provider](https://www.capterra.com/p/151924/symplr-provider/) We needed a more robust and user friendly software. Review Source BC Becky C. Credentialing Health, Wellness and Fitness Used the software for: 2+ years ### "Thank you CredentialStream" January 9, 2025 4.0 Initial training and implementation hands on was invaluable. Pros Tracking cert/license due dates and quick customer service turnaround. Cons lots of clicks, templates would be nice =) Review Source Response from HealthStream January 14, 2025 Hello Becky, Thank you for taking the time to rate us! Your feedback helps us understand what we're doing right. MP Mandi P. Verification specialist Hospital & Health Care Used the software for: 6-12 months ### "when it works, it's great. goes down too often" January 9, 2025 4.0 it can be alot to learn, cumbersome, alot to look at but once you figure it out when it works it is great. Pros easy electronic communication with providers Cons common slowness, errors, spinning and downtime Review Source Response from HealthStream January 14, 2025 Hello Mandi, Thank you for taking the time to rate us! Your feedback helps us understand what we're doing right. MC Maria C. Credentialing Specialist II Facilities Services Used the software for: 1-2 years ### "Creddentialing Specialist II" September 17, 2024 5.0 The overall experience working with the product is giving us so many opportunities for future integrations. Pros Very functional with many options and features. User friendly and excellent training. Cons Bolt variables very confusing, too many variables. Review Source CT Caroline T. Manager, Medical Staff Services Hospital & Health Care Used the software for: 2+ years ### "CredentialStream is no more than a document storage system" August 11, 2022 3.0 We struggled from the beginning with implementing the automated portions of the CredentialStream (Echo) product. About 3 years into actually using the system, we were offered a "Check-up" to see if we could start over and actually implement the modules we were not using. We were excited about this opportuity, but it never came to fruitition. We are still using the system as simply a document storage and reporting system with manual data entry. We have automated some reports, but wer not able to automate email, application and processes that would involve outside users. Pros The reporting features for CredentialStream (Echo) are intuitive and support team is EXCELLENT and responsive. Cons Implementation for the CredentialStream (Echo) product was extremely frustrating and difficult from the beginning. We were promised a product that would automate our processes and lead to a paperless envionment. While we are able to manage expirables and store documents in the CredentialStream (Echo) system, we are hybrid, with using both the electronic system and paper files. We were never able to implement an electronic online application for our organization's physicians. Review Source LL Lynette L. Business System Analyst Hospital & Health Care Used the software for: 2+ years ### "Would Recommend" June 11, 2024 4.0 My experience overall has been great. Pros I like the ease of using CS. I appreciate the V-Source that provides a base to modify for own use. Cons There are still some areas within CS I would like to see implemented. For example, more automation with different folders of a provider's record. Being able to prepopulate areas based on another area (reduce redundancies). Some support needs to be worked on. I have had cases closed without me testing first to make sure this meets the need. At times it doesn't and when I reach back out I never get any response. Reason for choosing CredentialStream I was not involved in this decision so not sure what the deciding factor was. Review Source Response from HealthStream June 13, 2024 Hi Lynette, It's great to hear that you're finding CredentialStream easy to use, and that it's benefitted your organization for over 2 years! We very much appreciate your feedback on the automation, prepopulation, and support issues that you've experienced. Thank you so much for your review! Best Regards, The HealthStream Team NM Nancy M. Credentialing & Provider Relations Hospital & Health Care Used the software for: 1-2 years ### "Credentialing and Provider Relations, Medical Staff Office" November 2, 2022 5.0 Pros As someone who needs to present the provider's file to the CMO and the board, all the information is in one place. As you work a provider's file, everything you need is in the system and any of the verifications can be done by "hitting the verify button". Cons They constantly listen to their customer's needs and upgrade the system often. Reason for choosing CredentialStream Unfortunately I was not in the credentialing department during the review of software. Review Source KD Kristy D. Medical Staff Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Looked easy to use, functionally it is not. " June 11, 2024 3.0 Initially I was told all loading of the system was done on their part, found out I had to load all maniually. When trying to load the spreadsheet not all the data was accepted and mulitple data points had to be entered manualy. When providers could not upload their information or fill in the sections for onboarding was unseccessful, I reached out and was told it was not the system. Several times the provider tried and still not working and I am still getting told no issues. Pros The expirable tracking abilities work well. Cons Providers cannot load data when they try so onboarding has not been successful. Reason for choosing CredentialStream The abillity to merge with Provider Peer Reviews Review Source Response from HealthStream June 13, 2024 Hi Kristy, Thank you so much for your review. CredentialStream can be technical but supports several automation features to minimize manual data entry. If you're continuing to experience issues with this, please utilize the customer portal at https://community.healthstream.com/customer-support. Best Regards, The HealthStream Team JP Jenifer P. Manager, Credentialing and Enrollment Mental Health Care Used the software for: 2+ years ### "Manager, Provider Credentialing and Payer Enrollment" June 11, 2024 5.0 Satisfied with product and reporting options; very satisfied with customer support, all reps and advisors. Excellent training, webinars and flexible staff. Pros CSR, Features and Reporting. Very user friendly. Cons Bolt variables very confusing, too many variables. Review Source Response from HealthStream June 21, 2024 Hi Jenifer, Thank you so much for your review! We love to hear that you appreciate so many aspects of CredentialStream. We apologize for the inconvenience you've experienced with the Bolt variables, and we will look to simplify that feature. Your feedback is very valuable! Best Regards, The HealthStream Team RH Robin H. HR Credentialing Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Credentialstream Review" June 17, 2024 2.0 Very difficult to get around in, very difficult to learn Pros I really do not like this system. After working with MD Staff from a previous job this system is not as good of a credentialing system. Cons The way the verifications are done/not done, the fact that it is not user friendly, uploading documents. Review Source Response from HealthStream June 21, 2024 Hi Robin, Thank you for your review. We apologize for the difficulty you've experienced with navigating and uploading documents in CredentialStream. Please lean on customer support whenever you have concerns, they will be able to assist you in a timely and effective manner: https://community.healthstream.com/customer-support Best Regards, The HealthStream Team NM Nancy M. Credentialing & Provider Relations Hospital & Health Care Used the software for: 2+ years ### "Credentialing" August 27, 2023 5.0 Maintains what I need for the DPH and Joint Commission audits. Pros The fact that I can (re)credential providers and maintain all the information in one place. The system runs verifications with the push of a button and sends out other verifications. I can keep track of the progress from start to finish and send out the necessary letters needed.Their customer service is fantastic and able to assist you at any time. Cons Sometimes I find it difficult setting up a bolt report. Review Source TS Tyler S. Credentialing Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Good For Data Collection, Bad For Approachability" June 11, 2024 4.0 Pros I like that every page is fairly customizable to collect data that we use in our daily processes. Cons I don't like that the site is so overwhelming and convoluted for new users. I have been using the product for 7 months and still barely know its basic functions. Review Source Response from HealthStream June 13, 2024 Hi Tyler, Thank you for leaving a review. It's great to hear that you like the customization available in CredentialStream. With so many features, the platform can get complicated, but there are more than enough resources in the training sessions, and through customer support at https://community.healthstream.com/customer-support. Thank you for your feedback! Best Regards, The HealthStream Team JG Jessica G. Credentialing Coordinator Hospital & Health Care Used the software for: 1-2 years ### "CredentialStream" June 12, 2024 4.0 It's ok. It could be much better. It is a bit outdated. Pros The ease of use, it is very user friendly. Cons The workflow does not have a ticketing system Review Source Response from HealthStream June 21, 2024 Hi Jessica, Thank you for your review. We're so glad to hear that you like CredentialStream's ease of use, and we are exploring ways to add a ticketing system. We appreciate your feedback! Best Regards, The HealthStream Team JD Jean D. Senior analyst Health, Wellness and Fitness Used the software for: 2+ years ### "Support issues" February 19, 2020 3.0 Poor support response. There are only one of two experts with form editing, ARM, portal, privileges or conditions. Unless you are contacting them about the staff screen, you will have to wait for someone else to get back to you. After so many questions on the same subject, they stop answering altogether. The change of escalation has been unclear. We don't have a dedicated support person so if they don't answer your helpdesk tickets you have no where to go with it. Pros It is easier to use what we had previously but product knowledge from support staff about new features is poor. We still can't replace our CMEs out of our unsupported old system because no one knows how to set them up. I do like having the physician portal, it has made things easier and improvements have been made in that area since 1st implementing it. Cons It is difficult to customize a different workflow from their standard. Inability to deal with CMEs, cannot edit forms easily. Review Source SM Sydne M. Credentialing Coordinator Medical Practice Used the software for: 1-2 years ### "Credential Stream" June 21, 2024 4.0 Positive experience overall. Learning the software does take some time, though. Pros I like the ease of sending and receiving applications to providers. It is much easier having the providers input all of their information. Cons The reset of settings after updates is always an issue. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.