# Page 2 | CredentialStream Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is CredentialStream the right Credentialing solution for you? Explore 120 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172448/CredentialStream/reviews --- CredentialStream 3.9 (120) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Page 2 - Reviews of CredentialStream ## Showing most helpful reviews Showing 26-50 of 120 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MF Makenna F. Executive Assistant and Medical Staff Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Littleton Regional Healthcare Review" January 9, 2025 4.0 So far so good. I am enjoying it. The transition from my other database has been smooth because of how user friendly is. Pros I like how user friendly it is. Being the primary solo user of the database, it was hard for me to retain a lot of the trainings, but I am able to navigate it just fine. Cons I do not like that I have to always look at the "inactive" providers on my side bar. I wish that I could make it so it would just display active, and inactive if I needed it to for any reason. Switched from [symplr Provider](https://www.capterra.com/p/151924/symplr-provider/) Intellicred was too clunky and expensive. Review Source Response from HealthStream January 14, 2025 Hello Makenna, thanks so much for giving us your take on how we are doing. We are so glad you are having a great experience. HD Hilary D. Credentialing Systems Analyst Insurance Used the software for: 2+ years ### "You asked for it" January 9, 2025 1.0 After having been part of 10 system conversions, this has by far been the absolute worst one I have ever had to go thru, and over two years later, it has only gotten worse. Honestly, it would not have been my selection to go with after having demo'd it prior to coming to work for my current employer. I already knew the con's and had many other references telling us to avoid this program at all costs. I would have immediately told my current employer to continue demoing other software programs and not go with this program. Pros Unfortunately, as I am looking thru the system, I can't say that there is anything that I like about the system as it has next to nothing that is truly Dental only related and you are unable to customize specifically for dental. Cons inability to customize for specific customer. all or none and we will only change it if we get enough likes from everyone is not effective, system slowness, non-stop high priority fixes, constant config remapping following every fix, variables that are archived and yet still continue to cause issues, lack of customer service knowledge when calling in for assistance, shouldn't have to literally train the rep on your software and the list goes on. Review Source Response from HealthStream January 14, 2025 Hilary, Thank you for letting us know about this. Your valuable feedback helps us tackle issues and improve the customer experience. AS Armisha S. Credentialing Rep Health, Wellness and Fitness Used the software for: 1-2 years ### "Just Being Honest in My Experience" January 9, 2025 4.0 Over all, is ok. Again, is easily accessible for the most part, but the program crashing often can kind of be inconvenient when there are deadlines for many providers. Pros each section to view is easily accessible for the most part Cons when we have to check a provider's npi registry and we click on it, the screen is not the same as the original set up, as it's cut off or something, causing you to scroll a lot. it's like 2 windows in one window when it pops up and it's not very easy to view. checking their taxonomy code is now a hassle. Changing the "Verify Now" feature is ok, but I like where it was originally for easier access, instead of having to right click over a provider's name. Review Source Response from HealthStream January 14, 2025 Hello Armisha, Thank you for taking the time to rate us! Your feedback helps us understand what we're doing right and where we can continue improving. HP Haley P. Data Anaylsis Hospital & Health Care Used the software for: 1-2 years ### "UNC Health review" March 18, 2025 4.0 Joined the system in October 23, really enjoyed the system so far! Pros Simplicity of most sections make the system easy to use for reporting, organization, etc. Cons Reporting variables are sometimes hard to differentiate since they are just in code language. Review Source Response from HealthStream March 24, 2025 Hi Haley, Thank you for taking the time to rate us! Your feedback helps us understand what we're doing right. VC Vanessa C. Credentialing Specialist Medical Practice Used the software for: 2+ years ### "Credential Stream Experience" March 18, 2025 4.0 Great experience. I can't imagine using another software. Pros The Apply Feature and Bolt Reports are excellent. Cons Not all the credentialing applications are loaded in the library. Also, a lot of them are out-of-date. Review Source Response from HealthStream March 24, 2025 Hi Vanessa, thank you for your review! We’re glad to hear that CredentialStream is helping. We’ll continue working on improvements to make your experience even better! KL Kaitlin L. Provider Enrollment Liaison Hospital & Health Care Used the software for: 6-12 months ### "Credential Stream overall review" January 9, 2025 3.0 Other than the completely inefficient way to add providers to practices it's wonderful. I think the provider portion of it is amazing but being able to add new practices need a lot of work. Pros it's very good at keeping things in order and being able to have information filtered to multiple spreadsheets Cons There's no bulk adding. When adding a new practice I need to add providers and I can only scroll through the first 200 alphabetically. If I type in one providers name and click on them it will erase if I search for another provider. We have practices (ER's and Urgent Cares) with over 300 providers and when I open a new practice it could take me an entire day to add providers because I have to add them one at a time. Review Source Response from HealthStream January 14, 2025 Hello Kaitlin, Thank you for taking the time to rate us! Your feedback helps us understand what we're doing right. BC Becky C. Credentialing Health, Wellness and Fitness Used the software for: 2+ years ### "Thank you CredentialStream" January 9, 2025 4.0 Initial training and implementation hands on was invaluable. Pros Tracking cert/license due dates and quick customer service turnaround. Cons lots of clicks, templates would be nice =) Review Source Response from HealthStream January 14, 2025 Hello Becky, Thank you for taking the time to rate us! Your feedback helps us understand what we're doing right. RM Rebecca M. Credentialing Specialist Hospital & Health Care Used the software for: 6-12 months ### "Absolutely not" January 9, 2025 1.0 Customer service is very unhelpful. you send a ticket in about an issue, they look at it, think they've solved the issue and close the ticket out before even discussing it. The saving of the verifications when working expired/expiring documents is time consuming. it takes each one at least 30 seconds to finally save and if youre working on 100+ items that need to be verified, it adds up. Pros It does help with getting expirables done quicker Cons it will continue to try to verify places even though I've dated it in the WorkFlow that its been reviewed/verified Review Source Response from HealthStream January 14, 2025 Hi Rebecca, we are truly sorry your experience was not to your satisfaction. We are continuosly aiming to improve and will take this feedback into consideration. KA Kendra A. Medical Staff Services Coordinator Medical Practice Used the software for: 6-12 months ### "Credentialing Specialist" January 9, 2025 1.0 It has way too many errors, very slow and not user friendly Pros I cant think of anything off the top of my head. Cons Any kind of customer support takes way too long to actually get answers to the issues. Review Source Response from HealthStream January 14, 2025 Kendra, Thank you for letting us know about this. Your valuable feedback helps us tackle issues and improve the customer experience. MP Mandi P. Verification specialist Hospital & Health Care Used the software for: 6-12 months ### "when it works, it's great. goes down too often" January 9, 2025 4.0 it can be alot to learn, cumbersome, alot to look at but once you figure it out when it works it is great. Pros easy electronic communication with providers Cons common slowness, errors, spinning and downtime Review Source Response from HealthStream January 14, 2025 Hello Mandi, Thank you for taking the time to rate us! Your feedback helps us understand what we're doing right. JH Jen H. Application Analyst Hospital & Health Care Used the software for: 2+ years ### "It's Complicated" October 15, 2024 1.0 We already have a call scheduled with a senior CS member to discuss our experience later this month. Pros \[sensitive content hidden\] is excellent team member. Cons \* Monthly application updates. \* Communication about why an error occurred and how it was fixed when submitting a Support Ticket. \* Integration does not work as expected for background checks - still a work in progress - we were told it was like a 'plug and play' integration (turned on in May 2024). A ticket is placed and will be placed into Production 10.16.2024 to hopefully fix the latest issue. \* Lack of guidance and education to audit our Perf Priv module during project development/rollout. That project started in July 2023 and is not yet functioning. Review Source JK Jaclynn K. Credentialing Supervisor Medical Practice Used the software for: I used a free trial ### "CredStream Review" January 9, 2025 3.0 Pros There are multiple ways to accomplish one function. Cons Pathways and names weren't always intuitive. Review Source RA Rachida A. Behavior Analyst Alternative Medicine Used the software for: 6-12 months ### "Very new to Credential Streem" January 9, 2025 5.0 Learning curve that has its pros and cons Pros Very organized, and I like the attached documents options Cons We need to type the names to see all our staff list. Many clicks that are required to complete the profile. Impute in time consuming Review Source Response from HealthStream January 14, 2025 Hello Rachida, Thank you for the five-star review! We appreciate you taking the time to leave us such a fantastic rating! MC Maria C. Credentialing Specialist II Facilities Services Used the software for: 1-2 years ### "Creddentialing Specialist II" September 17, 2024 5.0 The overall experience working with the product is giving us so many opportunities for future integrations. Pros Very functional with many options and features. User friendly and excellent training. Cons Bolt variables very confusing, too many variables. Review Source MK Melissa K. Director of Contracting Credentialing and Enrollment Hospital & Health Care Used the software for: 2+ years ### "All needed compliance in one place using one software!" June 24, 2024 5.0 Our experience with has been positive. Customer support is extremely pleasant and helpful. Pros checked off all of the boxes for us. Automated references and monthly compliance checks: OIG SAM NPI State Sanctions/Exclusions OPT OUT SSDMF HUB application is easy for providers to use. Cons Training was difficult as our trainer really did not understand the credentialing use of the product. Reason for choosing CredentialStream verifies, SSDMF, OPT out, NPI, State Sanctions, OIG and SAM. Also automates the reference process. HUB application makes the credentialing process seamless. Switched from [Modio Health](https://www.capterra.com/p/158338/Modio-Health/) Modio could not verify all of the compliance checks needed for NCQA or automate the reference process. Review Source CD Charlotte D. Director of Credentialing and Provider Relations Insurance Used the software for: 1-2 years ### "My honest opinion of the system" June 17, 2024 4.0 At first, we were very disappointed in the lack of assistance during the build of the system. We were not aware that the agreement we had was self guided. The training video's were outdated and were not helpful. Once we were made aware of the misunderstanding of the training and implementation of the build, our team of reps at CS were wonderful in helping us get things built properly and functioning better. The wording in the contract was a bit misleading, but in the end we worked through it. The system is great, we are a Dental DSO, therefore there are many fields that are unnecessary and I wish they could be removed. These are fields that I am unable to customize or remove, If there was a dental platform, I believe that the system releases will be much smoother and not have as many fixes to do. It seems as many of our "custom" fields are what disappears, but those fields are needed for Dentistry so that the system works the way its needed. Pros The organization of housing all provider, organization and location credentials. The ability to send a link to a new hire and they use the hub for onboarding. populating all info into the correct fields and not having to transfer date from a form they fill out. Capturing the signature and it populating to the enrollments apps. Being able to assign users at the office level to check the specific providers enrollment status of payers. Cons Every time a release happens, things break or go missing. The time spent having to correct those issue is a bit extreme. Reason for choosing CredentialStream Our newly hired VP of RCM at the time had used it in her previous job and recommended it to me. When I demo'd the system I was sold. Everything I wanted was included. However, after purchasing and building I did find out that many fields or capabilities I was needing/wanting, were not an option. That was a bit disappointing, however we have found work arounds. Switched from [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) We had outgrown our system and need more functionality that was not an option with the Doctor Dossier. Great date repository, but Cred Stream offers so much more functionality that our organization needed to be more efficient. Review Source KP Kaleea P. Assistant Medical Staff Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Credential Stream Review" June 17, 2024 3.0 My overall experience with Credential Stream so far is good, I understand there is room for improvements and there are still features we are not yet utilizing which I am looking forward to learning in the future. Pros I like the functionality and the systems ability to provide ongoing electronic verification directly from the source. Cons The system tends to run slow and glitches which slows down my workflow. Switched from [MIDAS](https://www.capterra.com/p/10003025/MIDAS/) Midas Seeker only stored demographic information and did not have the ability to function the way credential stream has. Review Source Response from HealthStream June 21, 2024 Hi Kaleea, We're pleased to hear you've had a good experience with the functionalities of CredentialStream. We apologize for any slowness or glitches you've experienced with the platform, and we value your feedback as we strive to optimizing the user experience. Thank you for your review, and for choosing CredentialStream! Best Regards, The HealthStream Team KW Keydra W. Credentialing Hospital & Health Care Used the software for: 6-12 months ### "Could be a lot better" June 17, 2024 2.0 Our training was not good, we needed more hands-on training, it would have been better to have someone personally from CS here for the first week to ensure that we were on the right track with using it, given that we migrated over from paper & Echo. Pros I like the designs, the capabilities of the system. I like that when switching between provider profile, that it will pick up under the same category wher you were previously working in the other profile. Cons We have had some many issues since we went live. The data transfer did not go smoothly so we personally ended up having to do a good deal of it ourselves. The sales team marketed a better product than what we received. We still arent able to produce reappointments in the system and no one has come up with the remedy for the issue yet. The application process in the HUB is shifty, sometimes it works well for the Providers and sometimes it freezes or stalls out while they're trying to complete the app. There are too many steps to any given process (i.e. workflows not automatically creating an alert for the due date options). Switched from [echo3D](https://www.capterra.com/p/206459/echo3D/) We were still very much utilizing paper and a 3rd party credentialing agency to assistant with the process. It was actually EchoCloud by VerityStream Review Source SN Susan N. Director of RCM Hospital & Health Care Used the software for: Less than 6 months ### "Excellent Product" June 20, 2024 5.0 From Demo to sales to implementation, Credential Stream staff have been helpful and knowledgeable. Pros The ability to keep our record in one place and attach all necessary provider documents securely is very helpful. The automations in Credential Stream are incredibly helpful and almost feel like we hired a new FTE! I also appreciate that if we need new fields or forms loaded, they don't nickel and dime you to death! Cons The training is extensive and takes a bit of time to get through. We are anxious to use all of the features, but we are still learning everything Credential Stream can do. Hopefully in the next 90 days we will be fully functional Switched from [Modio Health](https://www.capterra.com/p/158338/Modio-Health/) We are growing quickly and needed a system that could keep up and provide assistance in sending applications. We also needed the ability to assign user security so we could allow staff outside of credentialing to access certain data. Review Source RH Robin H. HR Credentialing Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Credentialstream Review" June 17, 2024 2.0 Very difficult to get around in, very difficult to learn Pros I really do not like this system. After working with MD Staff from a previous job this system is not as good of a credentialing system. Cons The way the verifications are done/not done, the fact that it is not user friendly, uploading documents. Review Source Response from HealthStream June 21, 2024 Hi Robin, Thank you for your review. We apologize for the difficulty you've experienced with navigating and uploading documents in CredentialStream. Please lean on customer support whenever you have concerns, they will be able to assist you in a timely and effective manner: https://community.healthstream.com/customer-support Best Regards, The HealthStream Team CC Courtney C. Credentialing Nurse Specialist Hospital & Health Care Used the software for: 1-2 years ### "Credentialstream" June 11, 2024 4.0 only system I know. better than a paper system before. Pros license verification, notification of soon to expire licenses, automation (when it works) organizing tabs provider enrollment forms Cons I was not part of the initial training. there is a lot to and I am slowing learning but it is slow. I need to ask IT for help a lot. some automations are not working even with setup form a one on one credentialstream instructor. Reason for choosing CredentialStream same system for providers to work with... Review Source Response from HealthStream June 18, 2024 Hi Courtney, We're so pleased to see that you're getting so much out of CredentialStream. There is a lot to learn about the platform, and we apologize for any automations that are not working the way they should. Please continue to use customer support for assistance whenever you feel the need. Thank you for your review! Best Regards, The HealthStream Team DS Dawn S. Payer Enrollment Coordinator Hospital & Health Care Used the software for: 2+ years ### "Think Twice" June 11, 2024 1.0 If able to find/afford a new system would change in a heartbeat. Set up took way too long, team members changed consistently, training was lacking. Basically after two years, still unable to populate an accurate, IL Cred Application etc. but made to go live anyway. Pros Allows our data to be in one system. Nothing additional to report. Cons Navigation. Bolt confusing. Numerous Data entry inefficiencies which greatly affect productivity. Lack of trust in form data and CAQH record populations. Reason for choosing CredentialStream I was not involved, I'm guessing cost.................. Review Source Response from HealthStream June 18, 2024 Hi Dawn, We're so sorry to hear that you're finding CredentialStream confusing to navigate. Automation can be tricky to set up, and we strongly encourage you to lean on customer support as much as you need to accomplish your goals. You can reach them here: https://community.healthstream.com/customer-support Your feedback is very valuable to us as we strive to provide the best possible product for our customers. Best Regards, The HealthStream Team DL Dottie L. Credentialing Manager Hospital & Health Care Used the software for: Less than 6 months ### "CredentialStream is Valued" June 11, 2024 5.0 Difficult to set up but worth the work! has taken us to a new level. We are just now working with the credentialing portion, but moving into the payer enrollment portion soon. Pros Very modifiable to your needs. Easy to use once set up. The support is always on standby to help with any situation. Easy to network with other users using thier "Thrive" networking platform. Cons Complex set up. Need to have some experience in computer prorgraming. Alternatives considered [QGenda](https://www.capterra.com/p/90628/QGenda/)[MD-Staff](https://www.capterra.com/p/131881/MD-Staff/)[Modio Health](https://www.capterra.com/p/158338/Modio-Health/) Reason for choosing CredentialStream Used by more Credentialing Organizations than any other. We loved the way it is adaptable to our needs. We loved the promise of support. Switched from [Silversheet](https://www.capterra.com/p/162892/Silversheet/) Silversheet was sunsetting and we had no choice. Review Source Response from HealthStream June 21, 2024 Hi Dottie, It's fantastic to hear that CredentialStream has brought your organization to a new level in just a matter of months. We very much appreciate all your feedback, and we acknowledge that it can be tough to set up. Please continue to use our support teams' expertise, and thank you for choosing CredentialStream! Best Regards, The HealthStream Team LL Lynette L. Business System Analyst Hospital & Health Care Used the software for: 2+ years ### "Would Recommend" June 11, 2024 4.0 My experience overall has been great. Pros I like the ease of using CS. I appreciate the V-Source that provides a base to modify for own use. Cons There are still some areas within CS I would like to see implemented. For example, more automation with different folders of a provider's record. Being able to prepopulate areas based on another area (reduce redundancies). Some support needs to be worked on. I have had cases closed without me testing first to make sure this meets the need. At times it doesn't and when I reach back out I never get any response. Reason for choosing CredentialStream I was not involved in this decision so not sure what the deciding factor was. Review Source Response from HealthStream June 13, 2024 Hi Lynette, It's great to hear that you're finding CredentialStream easy to use, and that it's benefitted your organization for over 2 years! We very much appreciate your feedback on the automation, prepopulation, and support issues that you've experienced. Thank you so much for your review! Best Regards, The HealthStream Team MC Miriam C. Credentialing Manager Medical Practice Used the software for: 1-2 years ### "CredentialStream " June 11, 2024 5.0 Overall experience has been great being able to have a database to provide all necessary functions needed for day to day work. Pros The thing I like most about Credential Stream is being able to generate reports for all data we work on daily. Cons When there are updates often times it runs slow or some areas do not work correctly like reports. Review Source Response from HealthStream June 13, 2024 Hi Miriam, We're so pleased to hear about your great experience with CredentialStream. In regard to reporting issues, please reach out to customer support to get timely assistance at https://community.healthstream.com/customer-support. Thank you so much for your feedback! Best Regards, The HealthStream Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.