Who Uses This Software?

Freelancers, Large Enterprises, Mid Size Business, Small Business, Mobile Workforce, Websites, Field data collection, Construction, Event Management, Quality Inspection, Sales and Marketing, Webforms


Average Ratings

48 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month
    See pricing details
  • Pricing Details
    https://goo.gl/fLmiwb Write to support@zohoforms.com for a free trial
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Zoho Forms
  • www.zoho.com/forms/
  • Founded 1996
  • United States

About Zoho Forms

Zoho Forms is a no-coding, drag & drop, online form builder used to create forms for every purpose. It provides you with a variety of customisation options,supports task assignment, approval workflows and is also responsive to mobile browsers. Zoho Forms integrates well with Zoho products, Salesforce and Google apps. Zoho Forms also offers native applications for both iOS and Android devices that lets you create forms and collect data right from your mobile device and it also works offline.


Zoho Forms Features

  • Approval Process Control
  • Archiving & Retention
  • Collaboration
  • Document Indexing
  • Drag & Drop
  • Full Text Search
  • Predictive Modeling
  • Rules-Based Workflow
  • Text Editing
  • Version Control

Zoho Forms Reviews Recently Reviewed!


Easy way to use and manage forms like you never thought possible

Jan 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I LOVE how easy it is to not only get started making online forms, but also how easy it is to manage and expand those forms for ANYONE, even those with know website development experience. I use this system for customers that need to manage their own forms, or customers that use their forms for more than just contacting people - like eCommerce or appointments. The free version does a lot of stuff and is great for small businesses that need a little help, but the paid versions also do SO much more! The form builder is also AMAZING and unlike most others, allowing even a novice to make an interactive form.

Cons: The ONLY thing I don't like about this system is how expensive things can get once you outgrow the free version. There is a HUGE gap between the free version and the first paid version, not only in the number of monthly submissions but also the price is a bit high too.

Overall: Zoho Forms is an amazing way to give a client or company control over their contact and feedback forms, and also allow them to use forms for simple shopping and payment gathering.

Exactly what we need - full features, with automated tasks and notifications

Jun 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We wanted a form creator that allowed us to create different types of forms for internal use. We've got sales contact forms for our salesmen to use on the road when meeting new customers. We've got forms for our production employees to submit when they have damages. All the forms send automaticaion notifcations to the proper people, and are store in the easily accessible database online. This is exactly what we needed.

Cons: I wish they had more templates. We never use the exact templates, but use them and edit to fit our needs. The template selection is pretty sparse though, and would love to see more options.

Overall: Our company-wide goal this year was to get more efficient. Getting forms online has helped us make jobs and tasks easier for all employees - from salesmen to production workers. Anything we can do to save our guys time, ultimately benefits everyone. We're thrilled with Zoho Forms - it's simple to set up new forms and start using them immediately.

Loved Using ZOHO forms for our event!

Nov 02, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We used ZOHO Forms as an RSVP to a Poker Tournament and Open house. I loved how easy it was to set up the original form for our guests and that we could use PayPal to have them pay for their buy in to the tournament and even donate to our chosen charity. Most important was the help we got from ZOHO Forms from support when we wanted to add a few features that were a little more intricate than the norm. Manish went over and above to help up get the form exactly as we wanted it. He was really professional and knew the software like he'd written it. His help was worth the cost all alone.

Cons: I think the help feature could be a little more user friendly and just a note that if you call ZOHO, there is no option for help with ZOHO forms. I had to choose the CRM option and get them to get me to someone that could help.

Overall: I really like ZOHO Forms!

Mind-bogglingly complete and powerful forms platform

May 21, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Everytime I think I've uncovered all the gems that Zoho has to offer, such as two of my favorites, Contact and Writer, I discover another one.

Don't think that Google Forms is the best free solution for complex forms out there. Zoho Forms beats it by a mile.

Zoho Forms offers unique fields not available on any other free platform solution. My favorites of these are:

The draggable progress bar

The Matrix Choice, offering the possibility of very complex responses

Image Upload

Zoho Forms also offers very cheap way to accept payments via Stripe, PayPal, 2CheckOut, RazorPay, starting at an unbelievable 96 bucks a year through Zoho Payments. This option is ideal for small online businesses.

Forms can be embedded into WordPress via a native forms plugin, which is still being updated. (I haven't tested it however. It's only got 3 stars on the repo.)

Forms integration is second to none. Includes Google Sheets integration and Zapier.

Cons: Adding fields can be a bit slow on underpowered machines. But that's about the only con I can think of.

Overall: Zoho Forms is refreshing surprise, offering enterprise-level power in data collection for free.

Zoho Forms are a great value add for field teams

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, easy to build forms and great resources to get started

Cons: Customer service took a little longer than expected, but were very helpful

Overall: We used zohoforms to help us gather and collect data in the field, without having to use paperwork and data entry staff.

Super easy to use form creater

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how easy it is to use this form, I like how inexpensive it is to get 1000 forms and design customization. I love how easy it is to add to a website or blog

Cons: I wish this form had more options to take payments via the form you are only given 4 or 5 options and if you use a different type of payment for your business you can not connect them.

Excellent logic and branching forms product, simple to embed

Jun 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to create logical form flows, show and hide sections based on the input of previous fields. It is also pre-integrated into the vast suite of Zoho products.

Cons: A few things are overlooked at present limiting some functionality, but I imagine Zoho will address these issues very quickly.

Overall: Improved user-flow management and data validation.

Capterra loader

IT Manager

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great forms with wide range of features and functions

Cons: No cons that we can see, maybe slightly more templates would be good.

Easy to use form builder for different needs

Jul 13, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I opted for this software for a construction safety consulting firm. Given the nature of their work, some of the sites they go to doesn't have internet connection. ZOHO Forms' offline functionality that allows me to sync my work online once internet connection is restored allows us to use this app especially with the all around nature of this app. I checked other software and only a few have this feature. What tipped the scale for me to choose ZOHO is how easy it is for me to integrate it to other apps like Google docs.

Cons: After I've built my app using their web builder, I opened my forms in the mobile app (Android). I was saddened to be notified that some of the features are not yet available on their app version. Hence, I'm only able to choose the web responsive version for the work of our field engineers.

Overall: lego like approach for their different software. I can choose to use only certain apps of ZOHO and have the option to integrate with their other apps later when I need it.

Great synergy with others Zoho services

May 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The possibility to connect your forms with Zoho Campaigns and Zoho Sites can help you get more informations and answers in your forms.

Cons: The free account limites are smalls and If you are intending a huge volume of forms, answers and users, there's differents kinds of price.

Great For Reviews, Surveys and Client Intake

Apr 11, 2018
5/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We set up Zoho forms so it integrates perfectly with our CRM. When we onboard new clients we just have them enter all the appropriate information into the form and it attaches the completed form to their profile.

Cons: The settings for each experience needs to be better formatted. it can be difficult to do all of the things necessary to set up a form properly. It is possible to even forget important settings because it is not readily available to customize. It's hidden and you have to dig for the setting.

Zoho Form Review

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like this software because it makes building forms incredibly easy. The biggest advantage is that it integrates directly with Zoho CRM which if you are using any Zoho products than using their other applets can be very beneficial. We can have people fill out forms at events and that information populates directly into our CRM that we have through Zoho.

Cons: I did not like the tech support. It is not as big of a product like Zoho CRM so with the CRM, Zoho Corporation offers chat support where as with the Forms applet they don't have a dedicated team to help with any issues. I would have to email them and wait for a response which was time consuming. I'm sure they will have that changed in the future though.

Overall: I am very pleased with this product and still continue having the subscription for it today. It was great to use and very helpful to our organization.

Capterra loader

Zoho Forms - Fast way to collect data on your website

Jan 14, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Drag and drop form builder

Handles common payment types

No coding required - copy and paste code into website

Cons: There could be more branding/design options.

Overall: Zoho Forms is one of the fastest ways to design online forms and collect data from your website. Saves time and cost getting web developer to configure.

Easy and effective program for making professional forms.

Dec 30, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Creating account on this software is very easy and users can easily integrate forms into their webpages. It can create customized forms for surveys.

Cons: It supports few languages only. They should increase it for widen its audience.

Capterra loader

An easy tool to use with Zoho's universe

Sep 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use

It's like Google forms, you will recognize global shape so you will not be lost

Easy to connect it with the other Zoho tools like crm, mail, cliq

Cons: It's as flexible as you want so for the moment I don't remember something I disliked

Overall: It's very easy to ask your customers their satisfaction, what they like most or what they dislike about your products or services

Then you can connect these datas with Zoho Reports and make beautiful charts

Great for desktop and mobile forms

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very customize-able, ability to require fields, can create documents (custom) from form entries, and send out email notifications. Can create rules too.

Cons: I have yet to have any complaints with this software. Perhaps adding handwriting and text recognition for mobile devices (such as iPad Pro and Apple Pencil) would be nice.

Good for quick use

Mar 05, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Great for quick use while using the Zoho platform. Easy to access when sending emails using Zoho Email.

Cons: Needs more templates and more up to date designs to meet industry standards. The user interface is also a bit off.

The best in forms

Jan 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I started using it for our survey forms, contests, promotions, quality, among others and I have obtained excellent results

Cons: It would be good to create tickets from emails to serve our customers and use it as a helpdesk. If this option gets enabled, it would be the best software ever.

Quick and easy to use

May 31, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Very good for fast form creation when working along with the Zoho platform. Also, the user interface is clean and easy to use.

Cons: More templates would be appreciated for faster use but other than that, it is very good. I have not experienced any bugs while using it.

Easy to Use Form Creator

Jan 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Zoho Forms is an easy-to-use form creator. It allows you to create custom forms or use recommended templates. It was simple to incorporate the forms into our website.

Cons: The free plan only lets you create three forms and has Zoho's branding. It does allow you to grow into the platform though.

Getting more leads

Apr 11, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I had just started using Zoho forms and the main advantage i get from it is it allow to add pictures in color option that is very helpfull for the cleint to select the product i was using google forms before but the don't have picture option

Cons: The disadvantage i face in zoho forms is that sometimes when i use form link from facebook it does't open

Overall: It help me to achive more customers

Capterra loader

An easy form generator

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoho forms is an easy to use form generator. I build websites and the forms are always complicated to create when you want functionalities like document upload, data in a spreadsheet, responsive, if then then, data validation, etc. Zoho forms do all this in an easy way for a great price.

Cons: The visual builder is not so flexible, sometimes we have no choice to accept what the form can do. A little bit rigid.

Overall: I like Zoho Forms, it's easy to use, secure, have multiples functions. I even can rent forms for my customers at a little monthly price.

Capterra loader

Get more leads

Jul 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoho forms is brilliant for getting leads and the thing i like most in zoho forms is that they give you the option of adding image in your forms.

Cons: Zoho forms work very fine for me i have no issue with it

Excellent!!!!

Jan 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I started using this in the company to register complains received about the customers. It's very easy to set up and gives you everything you need in a simple way

Fantastic Online form builder

May 08, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It helps to create and share forms online, manage email newsletters to subscribers. I like the fact that it has customized themes and templates and it can be well suited to one's taste. Also you can traffic your forms traffic online. Great one from Zoho.

Cons: It takes about six steps before you can create a form although it's not bad anyways.

It really works

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Very easy to use. Allows us to create forms for Every facet of our business. It keeps us on task and our customers absolutely love being able to see you forms via email in a flash.

Cons: No calls as of yet. We just started using this software and so far it works really well for our business and our clients. No kinks and no hiccups; is great.

Good forms for getting data

Apr 19, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoho forms are very good in geeting data from a customer and the most thing i like about zoho forms is that they have a option of attaching a picture in their form which helps yours customer to select the product easily

Cons: The problem i face with zoho forms is that some time i does't open properly and says the link is not available when you open it from facebook.

Funtionaly usable - consistent

Feb 13, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: This made it easy to get a form up and going. I needed it in a pinch and it was simply to use, as well as intiuitive. The UI is logical.

Cons: It's not the most robust poll software, which isn't a bad thing, but if need to comment on a negative that would be it.

Also the customization might not be the most up to date, but that's a matter of opinion.

Eliminating papers

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: We no longer have to worry about spending on ink for printers. Thanks to this Software we can create all the necessary forms to facilitate the capture of data and the best, all digital and easily accessible for all.

Cons: Switching from the free version to the paid version is a bit expensive. Everything depends if you are going to give it the necessary use.

Zoho Forms

Jun 03, 2019
5/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: IT's ok as an extension of other Zoho Suite apps

Cons: Doesn't really have a wide variety of features and has terrible reports and tracking

Getting order is simple and easy

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: One of the best thing i like about Zoho forms is that it include image adding option in it which was missing in google forms and it makes very simple for our customer to order throug it easily

Cons: I don't came across any issue in it but they have to came up with more and more things

Forms in just few clicks

Mar 08, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Wanted to to capture GST data from all our customers and vendors, after testing many options I came across Zoho forms and created GST data capture form in a minute. Which then attached to mail and sent it customers and vendors and finely i had GST data in place withing 3 weeks.

An easy and effective way of creating surveys.

Nov 30, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: After creating a form I can share it easily with all social websites and I can share it via email also. I can easily attach it with my website to collect visitors data.

Cons: I found very less number of templates here. So sometimes it is not possible to create form as per my expectations. They should increase the number of templates categories.

Overall: It helps me to conduct employee experience survey within my department.

Getting more leads

May 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoho forms helps a loot in geeting the info of our customers and the their option of including images help our customer a loot

Cons: Some time Zoho forms links does't open properly specially when you open it through facebook

Brillaint for geting leads

May 30, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I had used the order form of it and the most helpfull thing i get from zoho forms is that it helps us getting the orders done in a very simple easilt efficent way.

Cons: I have no dislikes in zoho forms it is good for me

Zoho Forms

Nov 11, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Zoho forms is easy to use, and looks extremely professional. I use the forms on our website and the work perfectly!

Complicated but useful

Mar 07, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Has several powerful features from the zoho suite of business apps

Customer service is very helpful for onboarding

Cons: Very expensive but pretty much does the same as free alternatives like Google forms, it's benefit is the integration of other Zoho apps

Inexpensive and easy to use!

Nov 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: For an app with offline form capability I'm not sure you can find anything less expensive

Cons: There are a few "form" features that could be helpful that you may find in other tools

Better values out there

Dec 06, 2016
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Easy to sign up.

Cons: Doesn't really mesh well in word press.

Overall: Tried to use when developing my website but the forms just look clunky when used in WordPress. It might just be me but I expected more

Recommendations to other buyers: Use something else.

Oct 09, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Jun 23, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Feb 12, 2019
5/5
Overall

Feb 09, 2019
5/5
Overall

Dec 17, 2017
4/5
Overall

Jul 25, 2018
3/5
Overall

Jul 11, 2018
3/5
Overall

Oct 08, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Jun 28, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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