# ZooM Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ZooM Software - reviews, pricing plans, popular comparisons to other Sales Force Automation products and more.

Source: https://www.capterra.com/p/172461/ZOOM

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# 

 ZooM Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

ZooM

## What is ZooM?

ZooM is SPEC INDIAs flagship Mobile Sales Force Automation solution, designed with attractive offering models to suit small, medium and large enterprises, with a dedicated focus on mobilization and automation of routine activities of the sales force, customer executives and field representatives who are on the move.

## What is ZooM used for?

[Sales Tracking](https://www.capterra.com/sales-tracking-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/)

Top alternative

Featured

Overall rating

Based on 63 user reviews

Reviews sentiment

Positive

92%

Neutral

6%

Negative

2%

Starting price

$26

Per User, Per Month

Free trial  
available

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Do you work for ZooM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.spec-india.com&name=ZooM)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ZooM

4.4 (63)

VS.

[4.4 (18,765)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Starting Price

$26

Per User, Per Month

Starting Price

$25

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (63)

Ease Of Use

4.0 (18,100)

Value For Money

4.4 (45)

Value For Money

4.0 (12,789)

Customer Service

4.3 (38)

Customer Service

4.1 (14,021)

## ZooM alternatives

[4.5 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting price

$14.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

Highest Rated

[4.8 (348)](https://www.capterra.com/p/77189/The-Magazine-Manager/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.5 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/172461/ZooM/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Lead Management

4.0 (12)

58.33% of 12 reviewers that rated this feature as important or highly important

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Territory Management

4.2 (12)

58.33% of 12 reviewers that rated this feature as important or highly important

Organize customer data and accounts by user or geography

Reporting/Analytics

4.2 (9)

55.56% of 9 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Commission Management

4.3 (8)

37.50% of 8 reviewers that rated this feature as important or highly important

Tracking, calculating, and paying commissions and earnings to employees

Contact Management

4.3 (7)

71.43% of 7 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Performance Metrics

4.0 (6)

33.33% of 6 reviewers that rated this feature as important or highly important

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

ZooM 15 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Application programming interface that allows for integration with other systems/databases

Manage various distribution channels, build relations with channel partners, and track their performance

Tracking, calculating, and paying commissions and earnings to employees

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Manage or track sales completed by field teams/employees

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Ability to chat online in real time

Track all opportunities for potential sales and convert them into recurring revenue

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Streamlining repetitive tasks and activities through automated and predefined workflows

View and track pertinent metrics to find patterns and gain insights from data

Define, track, and/or automate sales activities and sales processes

Organize customer data and accounts by user or geography

Get Advice

We can help you find the software with the features you need.

Features

4.4 (63)

4.4

Based on 63 reviews

## Pricing

Value for money

4.4 (45)

Free Trial

[View pricing plan details](https://www.capterra.com/p/172461/ZooM/pricing/)

Basic

$26.00

Per User,Per Month

It includes:

-   Business Intelligence And Analytics
-   Deals & Promotions
-   Field Force Management
-   Mobile Attendance Registration
-   Sales Order Management
-   Sales Route Management
-   Surveys
-   Van Sales Automation

Pro

$22.00

Per User,Per Month

It includes:

-   Business Intelligence And Analytics
-   Deals & Promotions
-   Field Force Management
-   Mobile Attendance Registration
-   Sales Order Management
-   Sales Route Management
-   Surveys
-   Van Sales Automation

Enterprise

$18.00

Per User,Per Month

It includes:

-   Business Intelligence And Analytics
-   Deals & Promotions
-   Field Force Management
-   Mobile Attendance Registration
-   Sales Order Management
-   Sales Route Management
-   Surveys
-   Van Sales Automation

Value for money

4.4 (45)

4.4

Based on 45 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.3 (38)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (38)

4.3

Based on 38 reviews

## User reviews

Overall rating

4.4

Based on 63 reviews

Filter by rating

5(29)

4(29)

3(4)

2(1)

1(0)

Mentioned topic

Sorted by most recent

HA

Henri A.

Analytics Market Manager

Information Technology and Services

### "User-friendly solution for nteractive video meetings"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

April 8, 2024

We used teh free version of Zoom at first for iaccount review meetings. Then during the pandemic, we extended the use of the platform to customer meetings and upgraded to the paid version as the frequency of conferences and the size of the audience increased. Zoom proved to be a very efficient productivity tool and the investement was recovered much quicker than expected through the increase of revenue and fast growth of the sales pipeline.

Pros

No brainer user interface with good video and sound quality. easy 1-click procedure to join meetings and friendly layout of the presentation scenery.

Cons

Caution required as it's a known fact that hackers disclose Zoom accounts on the dark web.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JM

Jessica M.

Customer Care Champion

Financial Services

### "ZooM"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

November 28, 2023

Pros

ZooM was very hand to use when we were working from home

Cons

ZooM does take a while to load and freezes every so often

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NB

Neshica B.

Consultant

Professional Training & Coaching

### "Free trail looks great"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

October 6, 2023

Pros

The reporting functionality looks great, and the features are robust. For or uses and company size we currently do not require this functionality.

Cons

Cannot comment as we haven't had the need to fully utilise the product.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Gerald W.

Senior Backend Engineer

Computer Software

### "Fast sales tracking tool"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

July 24, 2023

It has helped us to reach and engage more customers from wide range of confirmed network. It has linked the company with potential clients and stable markets.

Pros

It provides data analytics of the sales programs from our websites. Sales agents can easily track orders and fulfill customer demands on time. It is simple to use and customize

Cons

I have not experienced difficulties while working with ZooM.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FM

Felix M.

Senior Graphic Designer

Information Technology and Services

### "Mobile CRM Lead "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 7, 2023

Best CRM integration channel possessing all required modules to optimize cloud sales and marketing as well as CRM distribution.

Pros

Ease of deployment and usability. CRM lead integration and distribution. Sales analytics, reporting and tracking. It has an exclusive UI and GUI designed for Ecommerce management and marketing.

Cons

Since we implemented Zoom, it has been our best platform for reliable sales and marketing Strategies and reporting.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LB

LaTesha B.

Care provider

Health, Wellness and Fitness

### "Zoom Review "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

February 3, 2023

Overall was good

Pros

It was easy to use, great volume clear picture and great functions.

Cons

No control over the slides or going back to reviwe was was in the orientation or meeting. If you go to the commen box you can't see the screen.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JM

John M.

Supervisor

Consumer Services

### "Easy tool for sales force automation"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

January 16, 2023

Pros

The platform is quite simple to set up and use. The user interface is easy and straightforward. Makes extra sales projects and goals easy to track. Also, inexpensive compared to competition.

Cons

Lacking some features that more expensive software has, but this is still a much better value overall

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MK

Maurice K.

Software engineer

Information Technology and Services

### "''Ease sales automation platform.''"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 7, 2022

Through this platform we easily automate our sales hence good governance of the organisation expenditure.

Pros

The platform is quite simple to set up and use. The user interface is so easy and straightforward. The platform has helped us to manipulate tasks for the organisation. One can track progress of the entire team easily.

Cons

The platform is not fully packed with features which would help in making tasks more effective. More features would be helpful.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Gurvinder K.

Internet judge

Information Technology and Services

### " "Best platform for all buisnesses""

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 30, 2022

Pros

Best tool for tracking. It has no complicated process easy to use. This tool help to connect with my clients. So many things can be done with this tool when compare to others.

Cons

I don't found any problem in this tool. I'm using this very long time and satisfied with this.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PP

Priscilla P.

Hygienist

Health, Wellness and Fitness

### "Easy to use interface"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

October 14, 2022

Pros

Only tried it for a bit, but the user interface seems easy to use

Cons

We decided not to continue after the trial

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/172461/ZooM/reviews/)

Popular comparisons

[Salesforce Sales Cloud vs ZooM](https://www.capterra.com/compare/61368-172461/Salesforce-vs-ZooM)

[HubSpot CRM vs ZooM](https://www.capterra.com/compare/152373-172461/HubSpot-CRM-vs-ZooM) 

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