Who Uses This Software?

Manufacturing, Retail & FMCG, Wellness, Distribution, Food & Beverages and more.


Average Ratings

40 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SPEC INDIA
  • www.spec-india.com
  • Founded 1987
  • India

About ZOOM

ZooM is SPEC INDIAs flagship Mobile Sales Force Automation solution, designed with attractive offering models to suit small, medium and large enterprises, with a dedicated focus on mobilization and automation of routine activities of the sales force, customer executives and field representatives who are on the move.


ZOOM Features

  • Call Management
  • Campaign Management
  • Channel Management
  • Commission Management
  • Contact Management
  • Contract Management
  • Customer Database
  • Email Marketing
  • Field Sales Management
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Proposal Generation
  • Referral Tracking
  • Sales Forecasting
  • Territory Management

ZOOM Reviews Recently Reviewed!


Capterra-loader

Video conferencing is bread and butter with Zoom.

Aug 20, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoom is an efficient program for video conferencing,allowing me communicate with my colleagues , friends and company clients from the web.I am able to plan meetings , and sometimes organize online webinars for my clients,likewise being useful for screen-sharing.

It was easy to pick up when I newly migrated and everyone in my organization have had a good experience with it so far.

Cons: I have sometime experienced video lags while using Zoom and I have on few occasions encountered Microphone feedback during meetings with multiple parties.

Overall: Zoom let me organize video conference meetings with clients from different geographical locations.The resolution of video conferences on Zoom is top draw,likewise the audio quality and consumes less bandwidth than Skype too from my personal experience.

Overtime, I now use Zoom for client meetings as against personal Skype which was formally my preferred choice.

Capterra-loader

Zoom is upthere with the rest.

Jul 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I am a big Zoom proponent at work because it has offered me the best experience off all meeting programs I have tried at work over the years.

Zoom is free and obviously this is a major factor while I have embraced it .It has served as a good,dependable fit for both webinars and team meetings. It is accessible both on the web ,on desktop and over smartphones.

I have used Zoom on a few occasions for screensharing and the experience was great. Integrates with my official calender on Google ,and I love the customized phone numbers for audio calls. I tend to use different numbers for every call,just for the fun of it.

Cons: I have at times experienced a bug with Zoom , where the app. suddenly shuts down and I have to sign -in and sign out on multiple times, to get it to be stable.

Great video conferencing software

Aug 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the price point per user for this software. There are so many features in the Pro version. Everything works very smoothly whether you are on the computer or the app through your phone. It also seamlessly integrates into your outlook calendar.

Cons: The only downfall I have seen with this software is on the free version only. It limits the number of people, which is understandable, but if you go over the scheduled time by even a second the conference ends and kicks everyone out. This is not an issue with the Pro version.,

Overall: In the Pro version one of my favorite features is being able to use a preset green screen image for your background as well as knowing when attendees click anyway from the conference and start doing something else on their computer. This allows you to track who is paying attention and if certain parts of whatever you may be talking about are losing peoples interest.

Consistently Reliable Product for Remote Team

Sep 06, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Rock solid consistency. I work with folks scattered across time zones and countries and Zoom is how we conduct all meetings. I spend several hours a day in Zoom and rarely have any problems with the app not working.

Cons: Not the most ascetically pleasing piece of software. It is functional but not much beyond that. It also seems to have stagnated in recent releases with no additional features.

Overall: We are able to reduce travel costs because of the reliability of Zoom for our remote teams.

Capterra-loader

Excellence platform for meeting collaboration.

Aug 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: More tah one people can connect on a single meeting by sending invitations through zoom. Its audio and video conference is good for example i want to do meeting with any person who belongs to other country so i will invite him on zoom meeting and share my data with him.

Cons: Sometimes connection frezzes and getting noisy audio. Can¿t send any file or any data through it. After sharing our screen video quality decreases.

Overall: We have done lot of zoom meeting where we got participants id and through which we can connect. We can easily see how many participants are there in our zoom meeting. I have done lot of zoom meeting in my office and it was good experience.

Application to conduct an online meeting, very functional, easy to operate

Jun 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ease of operation, interacting with other participants is a breeze, and the fact that it can function on any device from a desktop, laptop, to a phone makes it portable and efficient. The mic allows for participants to talk one at a time, you can text as well as talk, and there is the ability to see the others through a webcam aspect. You don't have to be too tech savvy to operate this app in a great way.

Cons: There are lag issues at times, the webcam doesn't always work, and feedback is a problem. It's simple technology, but it requires some tech savviness to operate.

I love Zoom. I can easily meet online with therapy clients when they are out of town.

Jul 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoom is relatively easy to use and the video quality is excellent. I use it to meet with my therapy clients who are out of town or not local, and video quality is important in doing therapeutic work. I'm also able to record sessions, with clients' permission, and do so often as part of advanced clinical training. I've also used Zoom as part of several online trainings where there are multiple attendees--the gallery view allows me to see all participants at once.

Cons: For those who are not technologically-savvy, it can take a minute or so to figure out how to properly turn on the video and microphone.

Overall: Ability to meet with clients remotely. Ability to record videos for later review. Excellent video quality.

Makes online meetings a breeze

Jun 05, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the fact that I can set up standard meeting 'rooms' to use over and over again, or new ones each time. Emailing the link is super easy, and stops all the 'add me here' conversations. I only use it for basic meetings, but I can see that the functionality for webinars would be great if needed, and recordings are a breeze (as long as you remember to hit record!)

Cons: I would love to be able to set recording as automatic for certain meeting types and the ability for clients not to have to download the app would be helpful, but not critical

Overall: simple, easy meetings all over the world

Great application for video conferencing and learning

Apr 05, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to use and to setup. Easy for the person on the other end to use and accept requests. Multi-platform use is a plus and the customer service agent I worked with was awesome.

Cons: you to add in different features when there should be an all inclusive comprehensive package or multiple packages.

ZOOM Review

Sep 12, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: -easy to make and record calls

-easy to share screen

Cons: -prompts are sometimes confusing for clients

-connection is sometimes poor

Simple webinar platform as a presenter for a professional training.

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: The layout of the features and desktop sharing was easy to find and utilize. Had the option to call in for participating or to use audio/microphone through the computer. If you had a camera available you could use as a video-conferencing service. I was made a co-presenter for this software which allowed me to share desktop, view and execute polls, and answer chat messages. Having used many types of webinar platforms for presentations and meetings, this was a very easy to use program. There was even an option to make multiple people who were participating "behind the scenes" as co-presenters. It could definitely allow for a panel to present altogether.

Cons: In my capacity using the software, I needed to be made a co-presenter in order to see all the various features available. The moderator was initially unaware of this detail and trying to direct me through the functions and I couldn't see all of what she was describing until she made me a co-presenter.

Virtual Meetings Made Easy!

Aug 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of set up, ease of use, easy for meeting attendees to join from desktop or mobile, ability to change host to share screen, ability to record the meeting, annotating, call quality.

Cons: There is not too much to dislike, but the annotation can be a little clunky and sometimes the call quality drops out but that is about it.

Overall: Meetings tend to be more effective and no more 'who just joined' or 'who's on the call?'!

Capterra-loader

Probably the best screen-share software out there.

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, free sign-up, flexible, and feature rich. Allows end-users to easily connect to screen shares for sales and support presentations.

Cons: Many clients seem uninformed about Zoom video conferencing. This has not presented us with any problems however and they all have been pleased with how easy it was for them to connect.

Overall: The best tool out there for your video conferencing needs.

I love Zoom!!!

Sep 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, webinar feature with panelists is great, ability to record meetings for future playback/use,

Cons: Cost to own both meeting and webinar platforms. Would love to see a bundled package.

Overall: Zoom has been fantastic. We use it for meetings, training sessions, and so much more. Love that it's feature rich, reasonably priced, and easy to use for new users.

A great way to communicate with clients

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use. I like to schedule meetings and give repeat clients the same room ID. It seems so professional. I like being able to record the meetings and share screen.

Cons: I wish that the free version allowed 60 minutes for group meetings. I wish I could get a link for the room with out the long email version or havin to just copy the room ID. A quick short actually link to the room would be better.

Overall: Professional meetings make me look like a pro!

Great video conferencing

Aug 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that Zoom is easy to use and offers a free version for 1-on-1 meetings or up to 40 minutes for groups. I've found the quality to be more stable than Skype and more professional than Google Hangouts.

Cons: I don't have any cons to add for Zoom video conferencing.

Overall: I use Zoom for all my client calls and for team meetings. I use the free version and actually like that the meetings for groups can only be 40 minutes or less, it makes my meetings shorter and more productive!

Ehh

Jul 26, 2018
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Pros of this software - it's cheap and inexpensive. I do like the fact that you can choose to start recording

Cons: Cons: I wish there was more control with the system. We have had times where we cut off the attendees functions and they still managed to write on the screen and pop up in a video during a meeting - I guess we need to educate ourselves? Just thought there would be an easier way to set up.

Capterra-loader

Excellent Video Conference Tool

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoom was easy to install and setup for video conferencing. The test of the audio was reassuring. Excellent video conferencing for small or large organizations.

Cons: No cons with Zoom. The Audio testing, video quality, and setup make it a quality tool for any organization.

Overall: This software is an excellent addition to my daily normal business tools to help my organization continue to function in a global environment.

Capterra-loader

A much better experience than Google Hangouts

Jun 25, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Zoom is incredibly easy to use, even for someone who is just a guest and doesn't have an account. The video quality is very high and we have never run into issues with someone's audio being turned off automatically or the call dropping due to bad internet. Zoom integrates with Marketo and is perfect for conference calls and webinars. I haven't really used it for anything else but I'm very pleased with the overall quality. Nice interface too.

Cons: Zoom isn't a good option if you're looking for a free conference room. In addition to Google Hangouts, there are other options for in-person meetings that won't charge you extra. I would look into the other functionalities of Zoom and make sure you plan to use them.

Easiest money transfer app available to the public

Jul 02, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like how it's an easy way to send money anywhere in the world. I often send money to Mexico and it gets there very fast

Cons: No complaints yet the fee to transfer money is very low so it doesn't cost too much to send only like 5 dollers

Capterra-loader

Zoom is a nice service for webinars

Sep 07, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that Zoom has all the available features for the webinars - recording, video, polls, chats, questions, emails with reminders.

Cons: I faced a problem to renew my subscription, had to spend several hours, waiting for response from support team in a chat. I was assigned to 3 specialists, and after all was returned to the first one - salesman, who managed to provide me the link to payment.

meeting meeting meeting and meeting notes make easy

Aug 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My first impression wasn't positive, but in the last year, I used for my working meeting and I discover a great software.

- Video quality: GOOD

- Audio quality: GOOD

- Can record meeting, following local Acts of course

- settings easy

- Very good

Cons: After my last year use, my opinion, there are no cons.

I use ZOOM to communicate with my clients in 17 states. Good product.

Jun 26, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Clear video. Easy setup and easy instructions for those on other end to use. The ability to work with multiple screens and share them has helped in organizing my presentations.

Cons: Some of controls are hard to find. Had issues in recording sessions. Also those on other end have had trouble with receiving audio.

Good for office

Sep 12, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Quick

Ease of use

Good for newbies or updated office

Cons: Clunky at times

Video lag

Slow to load at times

We use Zoom consistently for meetings to save on travel for participants who are not in close.

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: quality of screen shot, ability to share documents with the entire group. Ability for users to join in at any time during scheduled meeting

Cons: not sure that there is the ability to add time to a scheduled meeting that may have to extend beyond the scheduled time.

Overall: Ease of use, written in common language

Capterra-loader

Zoom

Sep 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Being able to have a meeting with a lot of people at one time really makes it worth it

Cons: Took a few tries to figure out how to get myself off video when I didn't want to be especially if I was sick or needed to go to bathroom

Capterra-loader

Pretty easy to use tool I like it!

Mar 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is clean and easy to use even if you are not that techy. Which is great for me as have so much going on so, it enables me to get onto Q&A calls quickly and record them. The functions make it easy also for attendees so thumbs up. And it a great alternative to more expensive tools.

Cons: There are limited functionalities, so maybe perhaps for some there is not enough going on inside so they may need a more complex tool.

Overall: It allows me to quickly log in and get on with connecting with my team. So a simple tool yet is very effective in what I am doing every day.

Easy tool for online conferencing

Apr 26, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: First of all, Zoom is easy to download and install. It is simple to initiate and have online video/voice calls. The video and audio quality is very good as well.

Cons: I use the free version which only permits forty minutes for a group meeting. I wish the free version came with more features.

Overall: It was easy to use.

Great so far

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ability to see all the faces of other participants in the calls. I also like being able to choose whose screen I want to focus on, not just switching around for who is talking.

Cons: I don't like that when you first enter a call, your video and audio are both on. I like to be able to choose to have my video on.

Overall: I only use it once a week for a course I am taking. But it gets the job done.

I got to experience using this software for a group meeting of individuals in different places.

Aug 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I liked that I could attend the meeting from the comfort of my own home. There was no need to go anywhere. Also, I could simultaneously attend the meeting over the phone and via the internet.

Cons: Considering I haven't been using the software that long, I haven't found anything that I don't like about this software. It was easy to use in my opinion.

So far so good

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ease of the switching from "speaker" to "gallery view. I'm new to this software and it was easy to get going.

Cons: I haven't really had enough experience with this software yet to notice any cons. Perhaps the biggest con so far is I only know of one group of people currently using it.

Overall: Group video conferencing.

User friendly and intuitive

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use, high quality video conferencing, great chat, messaging and Q&A features. Ideal to use for meetings and group collaborations.

Cons: Sometimes there may be a lag time between the audio and video features. This could be due to the internet connection though.

I have used this for team meetings.

Mar 12, 2018
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: This is a great tool to use for any team meeting or conference call. It always anyone with the link to call in. We can also see each person.

Cons: At times it is choppy and it is difficult for others to sign in. It also kept freezing and then kicking me off during the meeting.

Great Software for Remote Meetings

Aug 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: With so much work being done from home and other remote locations, it's great to have options for meetings and desk top assistance with software like Zoom.

Cons: When your sharing your desktop, the color scheme is hard on the eyes :)

helps make virtual interviews simple and easy

Jul 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I liked how easy it was to log in on my computer, it made taking a virtual interview quick and simple

Cons: I haven't used it enough to have any problems with this software, I would hope that it's usable on my phone as well but have not tried that yet.

Easy to use

Aug 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoom is a great tool and works perfectly for our online meetings

Cons: This software gets the job done and I can't complain except leaving a meeting seems harder than necessary

Used in several times for meetings with a company's technical support team, and it was great.

May 21, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It was easy to use and join the meeting with several people, sound quality was pretty good, and having a private meeting is an important feature.

Cons: I had not heard of it until I was asked to use it first, so I had to install it on the spot, installation was simple but it felt like the program was not necessarily secure.

Overall: Great way to connect to a team quickly, and the sound is great quality.

Awesome conference tool

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about this software is that you can have multiple people connect from where ever to participate in a meeting. I just came out of a meeting with Zoom.

Cons: What I least like about this software is probably the cost. Not too sure what the exact cost was, but the system looks very expensive.

We use Zoom for conference calls long distance.

Jun 04, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: I enjoy how effortlessly it allows everyone to chat. I also enjoy being able to see who's on and what device they're using.

Cons: I think it gets a bit confusing and tricky when you dial in on your phone and computer. Your name shows up twice which makes the software a little more challenging.

Zoom For Meetings

Aug 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Many useful features such as screen share and control

Many users can connect at once

Cons: It may be challenging for some new users to get used to