SPEC INDIA

ZOOM


4.5 / 5
86 reviews

Who Uses This Software?

Manufacturing, Retail & FMCG, Wellness, Distribution, Food & Beverages and more.


Average Ratings

86 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SPEC INDIA
  • www.spec-india.com
  • Founded 1987
  • India

About ZOOM

ZooM is SPEC INDIAs flagship Mobile Sales Force Automation solution, designed with attractive offering models to suit small, medium and large enterprises, with a dedicated focus on mobilization and automation of routine activities of the sales force, customer executives and field representatives who are on the move.


ZOOM Features

  • Call Management
  • Campaign Management
  • Channel Management
  • Commission Management
  • Contact Management
  • Contract Management
  • Customer Database
  • Email Marketing
  • Field Sales Management
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Proposal Generation
  • Referral Tracking
  • Sales Forecasting
  • Territory Management

ZOOM Reviews Recently Reviewed!


Video Conferencing Made Easy

Dec 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoom is intuitive and great for small groups and large groups. With both a free and paid version available (the only limitations to my knowledge are time limits on the free version) it can be used for many professional settings. File sharing, polling, screen and video sharing, annotation, and the ability to record (with optional closed captioning) make this software a powerhouse.

Cons: The only downside to this software is it is limited to broadcasting video at 1080p, however, that is a limitation of most all video conferencing software so I list that simply as it's biggest drawback.

Overall: As an international worker, Zoom solves a lot of issues on how to be visible with clients and Co-workers from any location and allows for collaboration levels that are similar to being in the same room. This takes a divide of oceans and brings us together.

Capterra loader

Finally found the perfect web conferencing tool for all users

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used a few (more industry recognizable) web &/or voice conferencing tools and there were always deficiencies with them so I would have to use a combination. I love Zoom because it is cost-accessible, has BOTH voice and video (webcam) and supports screen-sharing with a really cool whiteboard feature, too. The calendar extensions allow me to set up meetings as a Zoom call and the recipient receives a link for where to join and instructions automatically. I share this link on my booking tool and anywhere else I want people to access my contact info. The Business plan supports virtual background (think green screen). There are many custom settings you can have to manage participants and meetings which I really appreciate. The other winning solution is not everyone uses a Mac or PC. There are large segments of folks that use Chromebooks which don't allow downloads of conferencing software - Zoom allows the launching of calls via browser or phone app so these participants are not excluded.

Cons: I would be more mindful of selecting the appropriate plan based on my usage needs(i.e. # of hosts) also they should make their feature of making virtual backgrounds easier to accomplish.

Overall: I have spent a lot of time using various tools that were based upon what was compatible for each user and I found that Zoom supports every user - no matter what platform (ios, chromebook, MS, etc..) and has mobile apps. This is the way to go.

Capterra loader

Video conferencing is bread and butter with Zoom.

Aug 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoom is an efficient program for video conferencing,allowing me communicate with my colleagues , friends and company clients from the web.I am able to plan meetings , and sometimes organize online webinars for my clients,likewise being useful for screen-sharing.

It was easy to pick up when I newly migrated and everyone in my organization have had a good experience with it so far.

Cons: I have sometime experienced video lags while using Zoom and I have on few occasions encountered Microphone feedback during meetings with multiple parties.

Overall: Zoom let me organize video conference meetings with clients from different geographical locations.The resolution of video conferences on Zoom is top draw,likewise the audio quality and consumes less bandwidth than Skype too from my personal experience.

Overtime, I now use Zoom for client meetings as against personal Skype which was formally my preferred choice.

Capterra loader

I LOVE ZOOM. A game-changer for virtual meetings.

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoom makes it easy for anyone (regardless of tech literacy/ age/ quality of computer) to join video calls. This platform is really accessible and intuitive for first-time video chat users. I use Zoom for one-on-one meetings, regular calls with a small group of coworkers, interviews for potential staff members, and meet-ups of 15-20 people.

The chat function allows a larger group to maintain two conversations at once-- the video chat one as well as a side-bar chat. Zoom makes it easy for people to feel connected, even those who have struggled with video conferencing in the past.

Cons: Like any online conferencing platform, sometimes people need to practice a little bit before it becomes second nature. I also wish that it were better at covering ambient sound from some people's microphones. I usually have to instate an "everyone's microphone muted unless you're talking" rule which can become cumbersome.

Overall: Zoom makes meeting online almost as good as meeting in person. Thus, we save time and funds on transportation expenses. I do almost all staff interviews over Zoom and am even starting to meet potential clients this way. Zoom makes it a PLEASURE, not a headache to meet online.

Capterra loader

Zoom is upthere with the rest.

Jul 02, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I am a big Zoom proponent at work because it has offered me the best experience off all meeting programs I have tried at work over the years.

Zoom is free and obviously this is a major factor while I have embraced it .It has served as a good,dependable fit for both webinars and team meetings. It is accessible both on the web ,on desktop and over smartphones.

I have used Zoom on a few occasions for screensharing and the experience was great. Integrates with my official calender on Google ,and I love the customized phone numbers for audio calls. I tend to use different numbers for every call,just for the fun of it.

Cons: I have at times experienced a bug with Zoom , where the app. suddenly shuts down and I have to sign -in and sign out on multiple times, to get it to be stable.

Great video conferencing software

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I really like the price point per user for this software. There are so many features in the Pro version. Everything works very smoothly whether you are on the computer or the app through your phone. It also seamlessly integrates into your outlook calendar.

Cons: The only downfall I have seen with this software is on the free version only. It limits the number of people, which is understandable, but if you go over the scheduled time by even a second the conference ends and kicks everyone out. This is not an issue with the Pro version.,

Overall: In the Pro version one of my favorite features is being able to use a preset green screen image for your background as well as knowing when attendees click anyway from the conference and start doing something else on their computer. This allows you to track who is paying attention and if certain parts of whatever you may be talking about are losing peoples interest.

Consistently Reliable Product for Remote Team

Sep 06, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Rock solid consistency. I work with folks scattered across time zones and countries and Zoom is how we conduct all meetings. I spend several hours a day in Zoom and rarely have any problems with the app not working.

Cons: Not the most ascetically pleasing piece of software. It is functional but not much beyond that. It also seems to have stagnated in recent releases with no additional features.

Overall: We are able to reduce travel costs because of the reliability of Zoom for our remote teams.

Capterra loader

Excellence platform for meeting collaboration.

Aug 02, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: More tah one people can connect on a single meeting by sending invitations through zoom. Its audio and video conference is good for example i want to do meeting with any person who belongs to other country so i will invite him on zoom meeting and share my data with him.

Cons: Sometimes connection frezzes and getting noisy audio. Can't send any file or any data through it. After sharing our screen video quality decreases.

Overall: We have done lot of zoom meeting where we got participants id and through which we can connect. We can easily see how many participants are there in our zoom meeting. I have done lot of zoom meeting in my office and it was good experience.

Application to conduct an online meeting, very functional, easy to operate

Jun 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the ease of operation, interacting with other participants is a breeze, and the fact that it can function on any device from a desktop, laptop, to a phone makes it portable and efficient. The mic allows for participants to talk one at a time, you can text as well as talk, and there is the ability to see the others through a webcam aspect. You don't have to be too tech savvy to operate this app in a great way.

Cons: There are lag issues at times, the webcam doesn't always work, and feedback is a problem. It's simple technology, but it requires some tech savviness to operate.

I love Zoom. I can easily meet online with therapy clients when they are out of town.

Jul 10, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoom is relatively easy to use and the video quality is excellent. I use it to meet with my therapy clients who are out of town or not local, and video quality is important in doing therapeutic work. I'm also able to record sessions, with clients' permission, and do so often as part of advanced clinical training. I've also used Zoom as part of several online trainings where there are multiple attendees--the gallery view allows me to see all participants at once.

Cons: For those who are not technologically-savvy, it can take a minute or so to figure out how to properly turn on the video and microphone.

Overall: Ability to meet with clients remotely. Ability to record videos for later review. Excellent video quality.

Great for group work

Nov 14, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to split those on the conference call into a smaller work group is amazing. No other system out there does this with such ease. Mobile devise function.

Cons: Reviewing the session if you missed the meeting does not always work.

Overall: We can have a large class and small group discussion without a hitch. This software can also be used on your mobile devise with ease.

A boon for large groups!

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: My experience has been pretty positive - we have had major sessions and break out rooms, zoom makes it very easy to split people into groups, record seminars etc. Even the most basic people can get it

Cons: Nothing major has come up as of yet. A feature request would be to allow us to record multiple breakout rooms as once however.

Overall: Very beneficial!

Zoom

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Are use this software almost every single day. I love that integrates with other platforms toI.

Cons: There is an anything that I do not like about this platform, it is amazing!

ZOOM

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use -ability to invite both staff & others

Cons: no comments-Am satisfied with this platform

Overall: We use Zoom everyday for accountability for our virtual office

Makes online meetings a breeze

Jun 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the fact that I can set up standard meeting 'rooms' to use over and over again, or new ones each time. Emailing the link is super easy, and stops all the 'add me here' conversations. I only use it for basic meetings, but I can see that the functionality for webinars would be great if needed, and recordings are a breeze (as long as you remember to hit record!)

Cons: I would love to be able to set recording as automatic for certain meeting types and the ability for clients not to have to download the app would be helpful, but not critical

Overall: simple, easy meetings all over the world

zoom is an excellent software to connect with people or organizations anywhere in the world

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is an excellent tool for video conference, online training, to work in a team without the need for transfers, from the comfort of your home or office, the quality of the images is very good, and you can connect from two to more than 1000 people. It is very easy to install and use. The video quality is excellent, one of the advantages is that you can record the video conference and you can also share the screen with the group in this way you can show the participants your screen and share what you do in it

Cons: Well the main disadvantage is that you have to pay if you want unlimited conferences, since the free version gives you access for only 40 minutes, although if the conference is only two people, the time is unlimited

Overall: I have used zoom to make videoconferences with my work group, to teach them how to manage a particular software so I have comprated the screen and recorded the class.

Capterra loader

Easy to use, screenshare, not difficult

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use! It's so easy to dial in, share screen, video conference, and use.

Cons: Sometimes loading takes a while, and requiring me to sign in each time is a bit annoying.

We use zoom weekly it is amazing

Dec 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: We love th ease and user interface. Anyone can use it. We like that we can control who is muted and who isn't. We like being able to screen share videos and documents. It also is free up to 45 minutes!

Cons: Nothing everything in Zoom is awesome we are so happy we found the perfect conferencing tool

Overall: We absolutely enjoy using this for all our office needs

Great for meetings

Nov 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The best part about this software is the ease of use. The use of Zoom for meetings if very easy to set up, very easy to use for those attending, and runs without issue.

Cons: The cons about this software is that there are other products out there that can serve the same purpose, at little to no cost.

Overall: Works great for cross functional teams.

Great application for video conferencing and learning

Apr 05, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Easy to use and to setup. Easy for the person on the other end to use and accept requests. Multi-platform use is a plus and the customer service agent I worked with was awesome.

Cons: you to add in different features when there should be an all inclusive comprehensive package or multiple packages.

ZOOM Review

Sep 12, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: -easy to make and record calls

-easy to share screen

Cons: -prompts are sometimes confusing for clients

-connection is sometimes poor

Zoom for PFA

Nov 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This Software makes it very easy for us to work with students that are not located in the same state as our company. It allows us to schedule digital meetings, and makes attending those meetings extremely easy!

Cons: We have no complaints about this software.

Simple webinar platform as a presenter for a professional training.

Apr 19, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: The layout of the features and desktop sharing was easy to find and utilize. Had the option to call in for participating or to use audio/microphone through the computer. If you had a camera available you could use as a video-conferencing service. I was made a co-presenter for this software which allowed me to share desktop, view and execute polls, and answer chat messages. Having used many types of webinar platforms for presentations and meetings, this was a very easy to use program. There was even an option to make multiple people who were participating "behind the scenes" as co-presenters. It could definitely allow for a panel to present altogether.

Cons: In my capacity using the software, I needed to be made a co-presenter in order to see all the various features available. The moderator was initially unaware of this detail and trying to direct me through the functions and I couldn't see all of what she was describing until she made me a co-presenter.

Capterra loader

Zoom - Professional meeting

Sep 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is wonderful meeting application we can used this app anywhere everywhere. In office is some is not present in meeting he or she can join meeting with there phone.

We can share the screen , video call and audio call. Multiple member can join in a single meeting and share there work one by one.

Cons: The bandwidth of the voice in video call is not good as in audio call. After screening screen the system getting slow .

Capterra loader

Zoom is an excellent software designed to greatly improve online connections.

Nov 29, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing about this software is that it offers a better quality of image and sound in comparison with others that have the same function, also offers a storage capacity in the cloud from 1GB allowing to save files in it that can be used by members of a group or as support for an online seminar.

Cons: To carry out group classes, it is necessary to subscribe to one of your paid options, since for the free version you can only make conferences between two people, and if you want to do it in a group it is only possible to have a short time to the same.

Overall: It is very useful, for example, when you want students to practice with each other while recording the conversation in order to correct mistakes they have made, in addition to this, you can record the video conference on your computer or in a cloud service that provides directly Zoom and finally I find it excellent the ability to easily share files during class or share the screen to use in explanations with the whiteboard.

Virtual Meetings Made Easy!

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of set up, ease of use, easy for meeting attendees to join from desktop or mobile, ability to change host to share screen, ability to record the meeting, annotating, call quality.

Cons: There is not too much to dislike, but the annotation can be a little clunky and sometimes the call quality drops out but that is about it.

Overall: Meetings tend to be more effective and no more 'who just joined' or 'who's on the call?'!

Capterra loader

Convenient Conference Calls and Webinars

Nov 23, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the ability to create webinars and conference calls easily. The free trial was also great as it gave you enough time to get to know the software without investing too much money into the software.

Cons: Anytime I try to create a meeting via Outlook it pulls up an existing meeting, which makes it odd if I send because it'll cause a meeting update email to go out.

Capterra loader

Probably the best screen-share software out there.

May 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, free sign-up, flexible, and feature rich. Allows end-users to easily connect to screen shares for sales and support presentations.

Cons: Many clients seem uninformed about Zoom video conferencing. This has not presented us with any problems however and they all have been pleased with how easy it was for them to connect.

Overall: The best tool out there for your video conferencing needs.

Capterra loader

The conference call technology that works everytime

Nov 02, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ZOOM is the conference call technology that you've been looking for. It is simple to use whether you are the one setting up the conference, or joining it. I love that you can choose to include video, some people prefer not to, others want it. I like that you can screen share, this is super helpful when trying to convey certain points during a call. There is the option to lock the call on a certain person, or just let it choose based on who is talking. I like that you can move the chat window around during the call.

Cons: It is a little old fashioned in it's look, but that's not a deal breaker.

Overall: I have loved my experience with ZOOM. I switched from using Google Hangouts and Skype and have loved it. It is easy to use and works every time. It has all the features you could ask for. I thought it would take longer to transition to this software, but it didn't take more than one call to get it down.

Capterra loader

New way to conduct business meetings without breaking the bank.

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to use. You can have multiple people on, you can either use the computer audio option or a call in option (1-800 for long distance).

Sharing of desktop is easy, you can record your meeting if needed and so much more.

Cons: Took a bit to figure out how to use it, needed to download the software, but once downloaded it's great.

I love Zoom!!!

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, webinar feature with panelists is great, ability to record meetings for future playback/use,

Cons: Cost to own both meeting and webinar platforms. Would love to see a bundled package.

Overall: Zoom has been fantastic. We use it for meetings, training sessions, and so much more. Love that it's feature rich, reasonably priced, and easy to use for new users.

Best video conferencing in 10 years

Dec 05, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Full featured with 100 participants

Screen share

Multi platform

Cons: Choppy and unstable on some WiFi connections

Overall: Excellent business tool when it works

Capterra loader

Video Chat

Nov 12, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Zoom is a good program for quick interviews

I feel like it's best feature is the video edits

Cons: The part of the software that I did not like that well was the fact that you needed to download the program then open up that and go back and fourth between screens

Overall: My overall experience with zoom was ok. I used the program for a interview. The program was easy to instal with a link and I loved the fact that I was not wearing much makeup but could do a edit with the camera called face fix. Took away those bags under the eyes instantly. The downside was that it took multiple screens to use the software. But that being said you can open up a separate PowerPoint and use other software with the program. So for what we were using it for it was the perfect fit

Best Vid Conferencing App!!!

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that this app allows users to just send a link and those participating and click to join and it is all good, everyone can be seen and heard and if you want to mute your vid/audio, you can do that as well. Perfect!!!

Cons: This app does all that i need it to do and more. No complaints.

A great way to communicate with clients

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use. I like to schedule meetings and give repeat clients the same room ID. It seems so professional. I like being able to record the meetings and share screen.

Cons: I wish that the free version allowed 60 minutes for group meetings. I wish I could get a link for the room with out the long email version or havin to just copy the room ID. A quick short actually link to the room would be better.

Overall: Professional meetings make me look like a pro!

Great video conferencing

Aug 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that Zoom is easy to use and offers a free version for 1-on-1 meetings or up to 40 minutes for groups. I've found the quality to be more stable than Skype and more professional than Google Hangouts.

Cons: I don't have any cons to add for Zoom video conferencing.

Overall: I use Zoom for all my client calls and for team meetings. I use the free version and actually like that the meetings for groups can only be 40 minutes or less, it makes my meetings shorter and more productive!

Great tool for meetings and webinars

Nov 29, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to set up, intuitive, good functionality

Cons: I have no complaints so far with this software

Wonderful Addition for the Team

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: This software is perfect when we can get it to work perfectly. May be a little confusing in the beginning when you are trying to set up meetings, adding multiple people, etc. Once you get the hang of it, it is very handy and useful

Cons: In the beginning it takes a while to get used to it, not user friendly at first.

Overall: Zoom has been perfect for our team, we hold a lot of webinars and find this very useful.

From WebX to Zoom

Nov 29, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: Zoom is incredibly easy to use, set up and run for many types of meetings from digital standups to hundreds of people in a webinar. Great intuitive displays and sharp video.

Cons: Audio quality is inconsistent at best and awful at its worst. many times even in smaller meetings the audio quality is very very bad - it often fails to adjust for a phone vs. a computer, or doesn't normalizing volume between users creating the very loud/very quiet dynamic that everyone knows as frustrating when communicating with more than 2 people.

Conference Calls Are Pretty Smooth

Dec 12, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like that you can mute everyone without asking them to mute themselves. It saves time and energy trying to wait out unnecessary background noise.

Cons: First using the software it was a little cumbersome to adjust to how to set up our calls.

Overall: I've worked with zoom for just about a year now and as the time has gone it has become much easier to use. It made hosting web conference training calls so much easier.

Capterra loader

A much better experience than Google Hangouts

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: Zoom is incredibly easy to use, even for someone who is just a guest and doesn't have an account. The video quality is very high and we have never run into issues with someone's audio being turned off automatically or the call dropping due to bad internet. Zoom integrates with Marketo and is perfect for conference calls and webinars. I haven't really used it for anything else but I'm very pleased with the overall quality. Nice interface too.

Cons: Zoom isn't a good option if you're looking for a free conference room. In addition to Google Hangouts, there are other options for in-person meetings that won't charge you extra. I would look into the other functionalities of Zoom and make sure you plan to use them.

Capterra loader

Zoom is great meeting place.

Nov 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Zoom created the best professional atmosphere to hold meeting when you need the professional environment and grow your business.

Cons: No cons, I would continue to use Zoom after business growth.

Capterra loader

Zoom is a nice service for webinars

Sep 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I like that Zoom has all the available features for the webinars - recording, video, polls, chats, questions, emails with reminders.

Cons: I faced a problem to renew my subscription, had to spend several hours, waiting for response from support team in a chat. I was assigned to 3 specialists, and after all was returned to the first one - salesman, who managed to provide me the link to payment.

Easiest money transfer app available to the public

Jul 02, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I like how it's an easy way to send money anywhere in the world. I often send money to Mexico and it gets there very fast

Cons: No complaints yet the fee to transfer money is very low so it doesn't cost too much to send only like 5 dollers

ZOOM for consumers

Dec 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I liked that most options and tools are available for free. It does limit the time for conferences with more than 2 people. You can test out all the features in a one on one conference. It also has HD video.

Cons: I've noticed that the chat function lags. It seemed that way on the other end for people I have conferenced with as well.

Overall: This is great for personal use. I use it outside of work and it's easy to use. I have done lengthy interviews and recorded them for future review. Pretty much anyone I conference with using ZOOM has found the interface intuitive and easy to use.

Capterra loader

Easy Meetings

Dec 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: This makes setting up and scheduling meetings super easy. It integrates with Outlook which is nice too.

Cons: Calls are reliable, but not always the best quality.

meeting meeting meeting and meeting notes make easy

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: My first impression wasn't positive, but in the last year, I used for my working meeting and I discover a great software.

- Video quality: GOOD

- Audio quality: GOOD

- Can record meeting, following local Acts of course

- settings easy

- Very good

Cons: After my last year use, my opinion, there are no cons.

Capterra loader

Zooming is a great option

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. How it has several options for one on one and group meetings. Can chat as well.

Cons: I'm still trying to figure out how to do an unlimited one on one meeting, timewise.

Overall: I've been using it for several months and it is really easy top use and schedule meetings. The video quality is good and I haven't had a problem with freezing.

Capterra loader

Zoom!! Useful for many reasons

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Very simple to interface with on phone, tablet, or computer

Cons: Does not play well with apple air play (For Us)

Overall: We were looking for all inclusive solution for our meetings and WFH employees to be a part of the sessions. We spoke with our IT consultant who suggested turning our huddle rooms into Zoom Rooms. Using dedicated Ipads we were very easily able to set up tap and go meetings scheduled through outlook with zoom extension.

Air play is not working through the APP for us right now. Zoom says that it is a issue on our network, regardless there is a simple to use option built in to turn any device into the center of the experience or to start unscheduled presentations.

Those who are used to the old air play can also switch to the dedicated Apple TV station on the big screen display.

Capterra loader

Zoom Is Good For Screenshare Needs

Nov 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to markup the screen as users are presenting; allows a 'blackboard' experience.

Cons: Pricing for multi-user subscription was a bit much.

I use ZOOM to communicate with my clients in 17 states. Good product.

Jun 26, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Clear video. Easy setup and easy instructions for those on other end to use. The ability to work with multiple screens and share them has helped in organizing my presentations.

Cons: Some of controls are hard to find. Had issues in recording sessions. Also those on other end have had trouble with receiving audio.

Zoom

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: The easiness of use. It is so easy to set up appointments or just open it up and get started using right away.

Cons: It is hard to choose because I really like the software. The thing I like the least is I wish it allowed for multiple windowS to open at a time.

We use Zoom consistently for meetings to save on travel for participants who are not in close.

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: quality of screen shot, ability to share documents with the entire group. Ability for users to join in at any time during scheduled meeting

Cons: not sure that there is the ability to add time to a scheduled meeting that may have to extend beyond the scheduled time.

Overall: Ease of use, written in common language

Capterra loader

Easy Meetings

Nov 25, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Zoom is great for quick meetings with a number of people. It's easy to send out a phone number but having the option of screen sharing and being on the line at the same time is great.

Cons: I've experienced some low quality calls from time to time where there was a lot of noise.

I wasn't convinced at first

Dec 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: It was great to have another option for video conferencing

Cons: The set up and log in too a few minutes longer than I would have liked. The connection was not instant the first few times I used it

Overall: It was improving the availability with some professional people to arrange scheduling on their time zone

Capterra loader

Zoom

Sep 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Being able to have a meeting with a lot of people at one time really makes it worth it

Cons: Took a few tries to figure out how to get myself off video when I didn't want to be especially if I was sick or needed to go to bathroom

Capterra loader

Pretty easy to use tool I like it!

Mar 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is clean and easy to use even if you are not that techy. Which is great for me as have so much going on so, it enables me to get onto Q&A calls quickly and record them. The functions make it easy also for attendees so thumbs up. And it a great alternative to more expensive tools.

Cons: There are limited functionalities, so maybe perhaps for some there is not enough going on inside so they may need a more complex tool.

Overall: It allows me to quickly log in and get on with connecting with my team. So a simple tool yet is very effective in what I am doing every day.

Capterra loader

User friendly software

Oct 02, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Great software, easy to use, doens't have full functionality.

Cons: It is missing some important options, within Task management, some options can be added.

Overall: It is a good solution for companies.

Best video call software!

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love being on Zoom calls. All my experiences have been great.

Cons: Sometimes you get poor connection; not a Zoom problem, just internet, etc. So no complaints!

Easy tool for online conferencing

Apr 26, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: First of all, Zoom is easy to download and install. It is simple to initiate and have online video/voice calls. The video and audio quality is very good as well.

Cons: I use the free version which only permits forty minutes for a group meeting. I wish the free version came with more features.

Overall: It was easy to use.

Great for virtual meetings!

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy on my phone or computer to have a face to face meeting with several people at once who may be all over the world.

Cons: I did have to download the app, but it was free and very simple to do. Someone with an account needs to invite you to join a call.

Overall: I love the way zoom prioritizes who is speaking. I had an important call with several people whom I had never met, and it made it very easy for me to put a face with their names, so when I did meet them in person, I could remember who everyone was and what each said.

Ehh

Jul 26, 2018
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: The Pros of this software - it's cheap and inexpensive. I do like the fact that you can choose to start recording

Cons: Cons: I wish there was more control with the system. We have had times where we cut off the attendees functions and they still managed to write on the screen and pop up in a video during a meeting - I guess we need to educate ourselves? Just thought there would be an easier way to set up.

A great tool for many uses

Dec 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ability to have multiple people participating by video chat, quality video, great features like break out rooms and simultaneous screen sharing with video.

Cons: I haven't experienced any major issues or limitations. Once a grey box appeared and I logged out of the call and went back in and it resolved.

Overall: I have used it for meetings with multiple distributed team members; courses; and one on one video chats. It's been really great.

Capterra loader

Quick and Easy Communication

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's simple and easy to set up conference calls or webinars which is awesome. I can email out a link quickly and get everyone in on the call without any trouble. Call quality is generally very good and it's pretty reliable compared to other options I've used.

Cons: I've had issues when attempting to have clients join the call from other countries, this can be a bit frustrating at times.

Great so far

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ability to see all the faces of other participants in the calls. I also like being able to choose whose screen I want to focus on, not just switching around for who is talking.

Cons: I don't like that when you first enter a call, your video and audio are both on. I like to be able to choose to have my video on.

Overall: I only use it once a week for a course I am taking. But it gets the job done.

Zoom review

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I loved the fact that you were able to try out this platform for free and see if you liked it or not

Cons: I didn't like that the free option cut off at 45 minutes, I wish they would extend it to a full hour.

I got to experience using this software for a group meeting of individuals in different places.

Aug 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I liked that I could attend the meeting from the comfort of my own home. There was no need to go anywhere. Also, I could simultaneously attend the meeting over the phone and via the internet.

Cons: Considering I haven't been using the software that long, I haven't found anything that I don't like about this software. It was easy to use in my opinion.

Good for office

Sep 12, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Quick

Ease of use

Good for newbies or updated office

Cons: Clunky at times

Video lag

Slow to load at times

Good for free one off use

Dec 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
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Likely

Pros: there are a lot of conferencing apps out there. The reason I choose Zoom is only because it's free for a 30 min use. Nothing special about it. Does everything you expected.

Cons: it's not completely browser based. Everyone still needs to download an app or a plugin on the computer to join the conversation.

So far so good

Jun 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: I like the ease of the switching from "speaker" to "gallery view. I'm new to this software and it was easy to get going.

Cons: I haven't really had enough experience with this software yet to notice any cons. Perhaps the biggest con so far is I only know of one group of people currently using it.

Overall: Group video conferencing.

Zoom for direct sales

Nov 27, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I liked that I could be in a meeting and/or see it posted later. This made it convenient for me to attend meetings while having small children that needed my attention at home.

Cons: There were a lot of glitches and delays. Sometimes everyone would have to sign back in and restart. If I wasn't able to attend live, I couldn't interact.

Overall: This is a good tool but everyone on the call needs to have awesome internet for it to work!

User friendly and intuitive

Jun 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use, high quality video conferencing, great chat, messaging and Q&A features. Ideal to use for meetings and group collaborations.

Cons: Sometimes there may be a lag time between the audio and video features. This could be due to the internet connection though.

I have used this for team meetings.

Mar 12, 2018
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money

Pros: This is a great tool to use for any team meeting or conference call. It always anyone with the link to call in. We can also see each person.

Cons: At times it is choppy and it is difficult for others to sign in. It also kept freezing and then kicking me off during the meeting.

Capterra loader

Best Conference Software

Sep 25, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's reliable. No major issues, no bad connections, makes the conference calls smooth and easy!

Cons: The downloading, links to join, and set up.

Overall: Overall, Zoom seems to be the best software to have conference calls. It'd be nice if there was a way to not have to download anything though!

Great Software for Remote Meetings

Aug 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: With so much work being done from home and other remote locations, it's great to have options for meetings and desk top assistance with software like Zoom.

Cons: When your sharing your desktop, the color scheme is hard on the eyes :)

Zoom

Nov 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that zoom has a phone app that you can use if you're not by a computer.

Cons: I couldn't easily figure out audio on the app.

Overall: I used zoom for a work conference call/training. It was quite easy to install on my phone and easy to use. I was able to view the presentations from my phone.

helps make virtual interviews simple and easy

Jul 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I liked how easy it was to log in on my computer, it made taking a virtual interview quick and simple

Cons: I haven't used it enough to have any problems with this software, I would hope that it's usable on my phone as well but have not tried that yet.

Easy to use

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoom is a great tool and works perfectly for our online meetings

Cons: This software gets the job done and I can't complain except leaving a meeting seems harder than necessary

Good webinar option

Oct 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The free version has everything you need to set up a basic webinar. The chat function for attendees to reply or submit questions was useful and I liked how you can private message another attendee without everyone else seeing you message.

Cons: The audio quality wasn't great and the sound the program makes when new people join the meeting is too distracting although I assume this can be corrected through changing some setting.

Used in several times for meetings with a company's technical support team, and it was great.

May 21, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It was easy to use and join the meeting with several people, sound quality was pretty good, and having a private meeting is an important feature.

Cons: I had not heard of it until I was asked to use it first, so I had to install it on the spot, installation was simple but it felt like the program was not necessarily secure.

Overall: Great way to connect to a team quickly, and the sound is great quality.

Awesome conference tool

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: What I like most about this software is that you can have multiple people connect from where ever to participate in a meeting. I just came out of a meeting with Zoom.

Cons: What I least like about this software is probably the cost. Not too sure what the exact cost was, but the system looks very expensive.

Capterra loader

First time trying this platform

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It was great because very easy - did not crash. Sound quality was great. We had 15 people at our conference without a hitch.

Cons: I have nothing here because it worked perfectly

Overall: EXCELLENT. Everybody enjoyed using it who was on our webinar. There were no glitches at all.

ZOOM

Nov 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
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Pros: I liked that I could understand how to use the software and it was not too complicated.

Cons: I did not like that it took a while to figure out the software, but once I did, it was easy to use.

We use Zoom for conference calls long distance.

Jun 04, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

Pros: I enjoy how effortlessly it allows everyone to chat. I also enjoy being able to see who's on and what device they're using.

Cons: I think it gets a bit confusing and tricky when you dial in on your phone and computer. Your name shows up twice which makes the software a little more challenging.

Zoom For Meetings

Aug 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to use

Many useful features such as screen share and control

Many users can connect at once

Cons: It may be challenging for some new users to get used to

Best conferencing software available

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to use and connect multiple people with just one click

Cons: The whiteboard screen share works, but the inking ability is intermittent at times