--- title: "ZooM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ZooM Software - reviews, pricing plans, popular comparisons to other Field Sales products and more." source_url: "https://www.capterra.com/p/172461/ZooM/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # ZooM Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ZooM ## What is ZooM? ZooM is SPEC INDIAs flagship Mobile Sales Force Automation solution, designed with attractive offering models to suit small, medium and large enterprises, with a dedicated focus on mobilization and automation of routine activities of the sales force, customer executives and field representatives who are on the move. ## What is ZooM used for? [Sales Tracking](https://www.capterra.com/sales-tracking-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/)[Field Sales](https://www.capterra.com/field-sales-software/) Top alternative Featured Overall rating Based on 63 user reviews Reviews sentiment Positive 92% Neutral 6% Negative 2% Starting price $26 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ZooM?[Manage this product listing](https://www.g2.com/products/zoom-mobile-sales-force-automation/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ZooM 4.4 (63) VS. [4.4 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $26 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (63) Ease Of Use 4.0 (18,339) Value For Money 4.4 (45) Value For Money 4.0 (12,970) Customer Service 4.3 (38) Customer Service 4.1 (14,217) ## ZooM alternatives [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.2 (1,341)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.3 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars ## FAQs about ZooM Overview ### Which roles and teams benefit most from ZooM? ZooM is most used by marketing, sales, and consulting teams that need to run client presentations, campaign reviews, and remote meetings. Product, project, and operations managers use it to coordinate delivery, while CTOs, software engineers, and QA teams support technical discussions, standups, and cross-functional collaboration. Freelancers and legal practice staff use it for client consultations. Answer based on 63 reviews Overview ### What company size and industries is ZooM built for? ZooM serves small businesses, which account for 70% of reviewers, and is most used in Information Technology and Services at 13%. It is intended for Manufacturing, Retail & FMCG, Wellness, Distribution, and Food & Beverages, while also serving midsize (16%) and enterprise (14%) organizations, including Computer Software (10%) and Financial Services (8%). Answer based on 63 reviews Features and Usability ### What are the key features of ZooM? ZooM includes core sales automation, CRM integration, order management, and stock management for field and retail sales workflows. Reviewers most often discuss sales tracking, customer management, dashboards, and reporting/analytics. Configurable workflows and routing support task coordination, while API access connects ZooM with external systems. Answer based on 38 reviews Pricing ### How much does it cost and what fees or limitations are included? ZooM starts at $26 per user/month for the Basic plan, which requires 20–150 users. Pro costs $22 per user/month for 151–350 users, and Enterprise costs $18 per user/month for 350+ users. A free trial is available. Reviewer feedback is mixed, with some calling it good value and others saying it is expensive. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does ZooM offer? ZooM provides in-person training, live online sessions, and documentation to help teams get started. In-person training supports direct instruction, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced review and feature lookup. Answer based on 3 reviews Getting Started and Support ### What customer support options does ZooM offer? ZooM provides 24/7 live rep support and chat. User comments, however, suggest some frustration with support expectations, with several noting a preference for live help over email-only service. The listed channels point to real-time assistance, but the feedback shows support access can still feel limited for some users. Answer based on 5 reviews Features and Usability ### Is ZooM easy to use and navigate? ZooM provides a clean, straightforward interface that most sales teams learn quickly for daily tracking, invoices, and field activity. Its dashboard and mobile-friendly views help users find key information, although some new users find the initial navigation overwhelming. A few reviewers also want a more intuitive design and better app stability. Answer based on 17 reviews Features and Usability ### How well does ZooM automate sales tasks? ZooM automates sales workflows such as follow-up messages, client management, sales mapping, and field-to-back-office updates. Sales professionals value the time saved and the ability to coordinate teams around shared customer activity. Its broad set of automation and integration features can feel complex at first, particularly for smaller businesses setting up processes. Answer based on 15 reviews Features and Usability ### How does ZooM help track sales activity? ZooM tracks sales activity, field representatives, inventory, margins, customer signatures, invoices, and sales goals in one place. Sales teams value the visibility into daily progress and the ability to connect tracking with automated actions and reporting. Android users find mobile tracking useful, while iPhone and Mac users face reported platform compatibility limitations. Answer based on 14 reviews ## Features AI summary Based on 1,339 Field Sales reviews Capterra data shows that buyers of Sales Force Automation rank the following features as their top priorities: - **Customer Database** (**43%** of reviewers rated this feature as critical) - **CRM** (**51%**) - **Data Import/Export** (**40%**) ZooM includes **Customer Database** and **CRM**, giving sales teams a central place to store account details, track interactions, and manage relationships throughout the sales cycle. However, it does not include **Data Import/Export**. With **Customer Database** and **CRM**, businesses can keep customer information organized, improve follow-up consistency, and support more informed sales decisions across the team. Lead Management 4.0 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Territory Management 4.2 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Organize customer data and accounts by user or geography Reporting/Analytics 4.2 (9) 55.56% of 9 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Commission Management 4.3 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Tracking, calculating, and paying commissions and earnings to employees Contact Management 4.3 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Performance Metrics 4.0 (6) 33.33% of 6 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. ZooM 16 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Field Sales Management: Manage or track sales completed by field teams/employees - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Territory Management: Organize customer data and accounts by user or geography - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.4 (63) 4.4 Based on 63 reviews ## Pricing Value for money 4.4 (45) Free Trial [View pricing plan details](https://www.capterra.com/p/172461/ZooM/pricing/) Basic $26.00 Per User,Per Month It includes: - Business Intelligence And Analytics - Deals & Promotions - Field Force Management - Mobile Attendance Registration - Sales Order Management - Sales Route Management - Surveys - Van Sales Automation Pro $22.00 Per User,Per Month It includes: - Business Intelligence And Analytics - Deals & Promotions - Field Force Management - Mobile Attendance Registration - Sales Order Management - Sales Route Management - Surveys - Van Sales Automation Enterprise $18.00 Per User,Per Month It includes: - Business Intelligence And Analytics - Deals & Promotions - Field Force Management - Mobile Attendance Registration - Sales Order Management - Sales Route Management - Surveys - Van Sales Automation Value for money 4.4 (45) 4.4 Based on 45 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (38) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (38) 4.3 Based on 38 reviews ## User reviews Overall rating 4.4 Based on 63 reviews Filter by rating Counts reflect reviews available in this feed. 5(29) 4(29) 3(4) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful Rushabh R. Freelancer Used the software for: 1-3 years ### "Excellent automation platform for small to large businesses " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 2, 2022 Pros ZooM is one of the best software to automate our daily sales business. ZooM software helps retailers , distributors, manufacturers to manage their on site customers, account details , orders. This software also help to plan future activities and goals to grow our business by creating reports and surveys and analysis, tracking system. Cons ZooM is not that much compatible for iOS or Mac. Although, I am still using this software so I like this software, at start this software's dashboard is bit confusing but after understanding all the features now I can use this software confidently. Gerald W. Senior Backend Engineer Used the software for: 1-3 years ### "Fast sales tracking tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 26, 2023 It has helped us to reach and engage more customers from wide range of confirmed network. It has linked the company with potential clients and stable markets. Pros It provides data analytics of the sales programs from our websites. Sales agents can easily track orders and fulfill customer demands on time. It is simple to use and customize Cons I have not experienced difficulties while working with ZooM. Henri A. Analytics Market Manager Used the software for: 3-5 years ### "User-friendly solution for nteractive video meetings" 3.0 April 10, 2024 We used teh free version of Zoom at first for iaccount review meetings. Then during the pandemic, we extended the use of the platform to customer meetings and upgraded to the paid version as the frequency of conferences and the size of the audience increased. Zoom proved to be a very efficient productivity tool and the investement was recovered much quicker than expected through the increase of revenue and fast growth of the sales pipeline. Pros No brainer user interface with good video and sound quality. easy 1-click procedure to join meetings and friendly layout of the presentation scenery. Cons Caution required as it's a known fact that hackers disclose Zoom accounts on the dark web. Brendan P. Operations Manager Used the software for: 3-5 years ### "Great software, super user friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 January 19, 2022 Pros Very user friendly. Easy to use. Easy to train other team members on its features. Highly recommend. Cons I don't like how expensive it is. I don't think the value justifies the price. And I'm not a cheapo. Zack J. Audit Manager Used the software for: Less than 1 year ### "Zoom - A good value for money" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 4, 2022 Overall, it gives good value for money, especially if the size of organization which is looking for cost friendly tool. Pros In my view, outlook is great, eye catching and create interest to use it. Overall it help to track progress of team and provide platform for communication Cons In term of negative, I think there are a lot of room for new features such as creating target or budget in system which act as reminder to the team to meet. In term of implementation, it took a while as it is not easier with Mac operating system. Gurvinder K. Internet judge Used the software for: 3-5 years ### " "Best platform for all buisnesses"" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 28, 2022 Pros Best tool for tracking. It has no complicated process easy to use. This tool help to connect with my clients. So many things can be done with this tool when compare to others. Cons I don't found any problem in this tool. I'm using this very long time and satisfied with this. naveen C. Freelancer Used the software for: Less than 1 year ### "Zoom review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 11, 2021 Overall ride is good. It continually fantastic to comprehend and tune your your income pressure and automate at the equal time with ZooM. Pros You can effortlessly tune what precisely is occurring in the field. You can effortlessly song all of your income crew and it additionally minimizes the coordination time between subject and the backend team. The second an motion is carried out by using a income executive, it is accompanied by means of an electronic mail and an SMS. Any motion carried out via a area government and robotically shared with MIS and gorgeous motion is taken primarily based on your flowchart. Cons The solely issue abut ZooM is that it has solely electronic mail support. The solely issue abut ZooM is that it has solely electronic mail support. German Liber L. Artist/Graphic Designer/Freelancer/Community Manager Used the software for: Less than 1 year ### "It's good for starting!" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 October 18, 2021 Overall, it's a really good experience, it has some things to tweak, but I would recommend this app to anyone who wants a good sales force automation. Pros I tried this sales force software because someone recommended to me. As a graphic designer I sell a lot of t-shirts, stickers and other printed goods. I used it for less than a year, but the interface is very clean and easy to understand. It wasn't hard to set up the inventory or the invoices, which is great because you always want to share a duplicate with the client, all the data is right there! Customer signature feature is great. Cons Sometimes the system fails for a while. Not compatible for macOS. SA Sales Sales Used the software for: Less than 1 year ### "Sales Tracking" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 4, 2022 Overall my experience with the software was good and I would recommend it to colleagues in the future. Pros How the features make it easy to transform leads into clients Lead Tracking Managing Customers Cons I would rather have live support for Customer Service, not just email. alfred O. Content Writer Used the software for: Less than 1 year ### "An Easy Way to Track Sales" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 February 17, 2022 Before coming across Zoom, I struggled with sales tracking. But, this software changed the whole process. I can now be able to track all sales I made for the entire week. Also, I don't have to do it manually, I can automate the whole process. Pros Sales automation has really saved me time. I now have enough time to do other crucial tasks since I can automate everything from sales acceleration to sales mapping. The tool is easy to use. No complicated process. Cons All the features were working pretty well. So, I don't have any complain so far. Everything is super easy to understand. [View all Reviews](https://www.capterra.com/p/172461/ZooM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.