# ZooM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ZooM the right Sales Force Automation solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172461/ZooM/reviews --- ZooM 4.4 (63) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ZooM Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews FM Felix M Senior Graphic Designer Information Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Best CRM integration channel possessing all required modules to optimize cloud sales and marketing as well as CRM distribution.“ July 7, 2023 HA Henri A Analytics Market ManagerInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “Caution required as it's a known fact that hackers disclose Zoom accounts on the dark web.“ April 8, 2024 KT Kimberly T ALPHA Facilitator Mental Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “I have also used zoom in the past during virtual learning as a teacher, which has helped me connect with my students in a fun and interactive way.“ June 17, 2022 Muhammad F Audit ManagerFinancial Services, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “In term of implementation, it took a while as it is not easier with Mac operating system.“ July 21, 2022 NB Neshica B ConsultantProfessional Training & Coaching, 2 - 10 employeesUsed the software for: I used a free trial. “The reporting functionality looks great, and the features are robust. “ October 6, 2023 Tejas H StudentHigher Education, 201 - 500 employeesUsed the software for: Less than 6 months. “Not compatibility with iOS platform is main con of this app.“ May 26, 2022 Tejas H StudentHigher Education, 201 - 500 employeesUsed the software for: Less than 6 months. “Integration between customer, sales executive and company helps to boost business relations and promotes overall growth. “ May 26, 2022 Hansen Clyde L Software engineerInformation Technology and Services, 10,001+ employeesUsed the software for: 6-12 months. “Basic features are expensive, the support provided during issues is not up to the mark and needs to be improved.“ March 28, 2022 ## Showing most helpful reviews Showing 1-25 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rushabh R. Freelancer Business Supplies and Equipment Used the software for: 1-2 years ### "Excellent automation platform for small to large businesses " February 25, 2022 4.0 Pros ZooM is one of the best software to automate our daily sales business. ZooM software helps retailers , distributors, manufacturers to manage their on site customers, account details , orders. This software also help to plan future activities and goals to grow our business by creating reports and surveys and analysis, tracking system. Cons ZooM is not that much compatible for iOS or Mac. Although, I am still using this software so I like this software, at start this software's dashboard is bit confusing but after understanding all the features now I can use this software confidently. Review Source Gerald W. Senior Backend Engineer Computer Software Used the software for: 1-2 years ### "Fast sales tracking tool" July 24, 2023 4.0 It has helped us to reach and engage more customers from wide range of confirmed network. It has linked the company with potential clients and stable markets. Pros It provides data analytics of the sales programs from our websites. Sales agents can easily track orders and fulfill customer demands on time. It is simple to use and customize Cons I have not experienced difficulties while working with ZooM. Review Source HA Henri A. Analytics Market Manager Information Technology and Services Used the software for: 2+ years ### "User-friendly solution for nteractive video meetings" April 8, 2024 3.0 We used teh free version of Zoom at first for iaccount review meetings. Then during the pandemic, we extended the use of the platform to customer meetings and upgraded to the paid version as the frequency of conferences and the size of the audience increased. Zoom proved to be a very efficient productivity tool and the investement was recovered much quicker than expected through the increase of revenue and fast growth of the sales pipeline. Pros No brainer user interface with good video and sound quality. easy 1-click procedure to join meetings and friendly layout of the presentation scenery. Cons Caution required as it's a known fact that hackers disclose Zoom accounts on the dark web. Review Source Brendan P. Operations Manager Government Administration Used the software for: 2+ years ### "Great software, super user friendly" January 14, 2022 5.0 Pros Very user friendly. Easy to use. Easy to train other team members on its features. Highly recommend. Cons I don't like how expensive it is. I don't think the value justifies the price. And I'm not a cheapo. Review Source Muhammad F. Audit Manager Financial Services Used the software for: 6-12 months ### "Zoom - A good value for money" July 21, 2022 4.0 Overall, it gives good value for money, especially if the size of organization which is looking for cost friendly tool. Pros In my view, outlook is great, eye catching and create interest to use it. Overall it help to track progress of team and provide platform for communication Cons In term of negative, I think there are a lot of room for new features such as creating target or budget in system which act as reminder to the team to meet. In term of implementation, it took a while as it is not easier with Mac operating system. Review Source Gurvinder K. Internet judge Information Technology and Services Used the software for: 2+ years ### " "Best platform for all buisnesses"" November 30, 2022 5.0 Pros Best tool for tracking. It has no complicated process easy to use. This tool help to connect with my clients. So many things can be done with this tool when compare to others. Cons I don't found any problem in this tool. I'm using this very long time and satisfied with this. Review Source naveen C. Freelancer Computer Software Used the software for: 6-12 months ### "Zoom review" June 2, 2021 5.0 Overall ride is good. It continually fantastic to comprehend and tune your your income pressure and automate at the equal time with ZooM. Pros You can effortlessly tune what precisely is occurring in the field. You can effortlessly song all of your income crew and it additionally minimizes the coordination time between subject and the backend team. The second an motion is carried out by using a income executive, it is accompanied by means of an electronic mail and an SMS. Any motion carried out via a area government and robotically shared with MIS and gorgeous motion is taken primarily based on your flowchart. Cons The solely issue abut ZooM is that it has solely electronic mail support. The solely issue abut ZooM is that it has solely electronic mail support. Review Source German Liber L. Artist/Graphic Designer/Freelancer/Community Manager Graphic Design Used the software for: 6-12 months ### "It's good for starting!" October 16, 2021 3.0 Overall, it's a really good experience, it has some things to tweak, but I would recommend this app to anyone who wants a good sales force automation. Pros I tried this sales force software because someone recommended to me. As a graphic designer I sell a lot of t-shirts, stickers and other printed goods. I used it for less than a year, but the interface is very clean and easy to understand. It wasn't hard to set up the inventory or the invoices, which is great because you always want to share a duplicate with the client, all the data is right there! Customer signature feature is great. Cons Sometimes the system fails for a while. Not compatible for macOS. Review Source Mark S. Sales Marketing and Advertising Used the software for: 6-12 months ### "Sales Tracking" July 13, 2022 5.0 Overall my experience with the software was good and I would recommend it to colleagues in the future. Pros How the features make it easy to transform leads into clients Lead Tracking Managing Customers Cons I would rather have live support for Customer Service, not just email. Review Source Alfred O. Content Writer Writing and Editing Used the software for: 6-12 months ### "An Easy Way to Track Sales" February 16, 2022 4.0 Before coming across Zoom, I struggled with sales tracking. But, this software changed the whole process. I can now be able to track all sales I made for the entire week. Also, I don't have to do it manually, I can automate the whole process. Pros Sales automation has really saved me time. I now have enough time to do other crucial tasks since I can automate everything from sales acceleration to sales mapping. The tool is easy to use. No complicated process. Cons All the features were working pretty well. So, I don't have any complain so far. Everything is super easy to understand. Review Source CH Christian H. BDR Financial Services Used the software for: 6-12 months ### "Once you go ZooM you can’t go back." July 16, 2021 5.0 Experience was wonderful with zoom! Customer service was amazing and made it really easy if we had any questions. Pros At first I was skeptical as to how it was different from other software that we had used. After I used it, I understood exactly what it was needed. The dependability is unmatched. Cons The setup was quite easy, but I could see how it could be a hassle to some people at times. Super easy to use once it’s all setup though. Review Source JA Jodene A. Auditor Higher Education Used the software for: 2+ years ### "Zoom Review" May 6, 2022 5.0 Pros The share your screen feature makes it easy to follow along in meetings and classrooms. The video and audio qualities are exceptional. The record feature is especially useful when you need to write minutes for a meeting. Cons I have not found any issues since I have started using this software. Review Source VR Verified Reviewer Senior QA engineer Health, Wellness and Fitness Used the software for: I used a free trial ### "A simple solution to sales force automation" September 25, 2021 5.0 A simple to use piece of software that offered a lot of well needed features compared to its competitors. I recommend. Pros While i haven't used all the features in depth, there are a lot of aspects about this software i find helpful like leave management, the reporting which is robust all besides the fact that it offers a simple to get used to User interface. Cons I did not notice any issues while using the android app but a low spec mobile tends to hang mid use. It might be a device specific issue but otherwise no problem Review Source RK Reju K. influencer E-Learning Used the software for: Less than 6 months ### "Best Sales for Automation " July 28, 2022 4.0 this is a better software for track everything including sales team. Pros I will be liked Zoom User interface. and this is the all in one software for track sales for Automation. Cons User interface is very good, i will be track everything including sales team, it makes coordination fluid. Review Source VR Verified Reviewer Great application for vendor management Entertainment Used the software for: Less than 6 months ### "One stop destination for all your vendor managment needs" January 5, 2021 4.0 Overall ZooM provides a great value for the price Pros ZooM makes it easy to find and sort information in one place. It helps take a look at the data and contact the vendors/customers in the same place. Cons The user interface can be improved. The application hangs a lot Review Source AB Adnan B. Supply Chain Planner Wholesale Used the software for: 1-2 years ### "Reduces man hours considerably" April 13, 2022 4.0 Pros Great tool to reduce workforce resources which include man hours as well as costs. Gives some really good options to automate tasks like follow up emails and managing clients. Cons User interface could have been made a little more intuitive. Review Source JS Joanna S. Marketing Specialist Furniture Used the software for: Less than 6 months ### "Very helpful for organizing customer information and any sales related information" December 3, 2020 5.0 Overall, I have had a great experience with this app and recommend that anyone interested in better organizing sales info give it a try. Pros It keeps a lot of important information in one place and keeps reports organized in a dashboard. Anything from driver reports and information to customer surveys. Very versatile and helpful for me to stay on top of everything. Cons It was a lot to learn at first but once I got it down it worked very well. Review Source SB Seth B. Self-Employed Entertainment Used the software for: I used a free trial ### "Zoom to the moon" October 26, 2021 5.0 It's a really good product. Pros I think Zoom is very easy to use, and I highly recommend it. Cons It takes a bit getting used to, but once you are it's great. Review Source JM Jessica M. Customer Care Champion Financial Services Used the software for: Less than 6 months ### "ZooM" November 28, 2023 4.0 Pros ZooM was very hand to use when we were working from home Cons ZooM does take a while to load and freezes every so often Review Source OT Orly T. Early Childhood Music Educator Music Used the software for: I used a free trial ### "ZooM review" June 23, 2021 4.0 Pros I found it to be quite user friendly and easy to navigate Cons It wasn’t completely conducive to the type of work I do. Review Source PP Priscilla P. Hygienist Health, Wellness and Fitness Used the software for: I used a free trial ### "Easy to use interface" October 14, 2022 5.0 Pros Only tried it for a bit, but the user interface seems easy to use Cons We decided not to continue after the trial Review Source FM Felix M. Senior Graphic Designer Information Technology and Services Used the software for: 1-2 years ### "Mobile CRM Lead " July 7, 2023 5.0 Best CRM integration channel possessing all required modules to optimize cloud sales and marketing as well as CRM distribution. Pros Ease of deployment and usability. CRM lead integration and distribution. Sales analytics, reporting and tracking. It has an exclusive UI and GUI designed for Ecommerce management and marketing. Cons Since we implemented Zoom, it has been our best platform for reliable sales and marketing Strategies and reporting. Review Source VR Verified Reviewer Civil Engineer Civil Engineering Used the software for: 2+ years ### " Customer Relations Management" March 15, 2021 5.0 It is a seamless integrated solution that manages interactions between customers, business partners and employees to help companies grow and succeed. Pros Includes sales force automation, customer service and support applications, marketing automation, business partner management, business intelligence, application development, Internet of Things (IoT), integration and cloud services. Cons The system crashes for a very short time and comes back quickly. At that time, there is a return from the backup. In this case, everything you did in the last 5 minutes may be lost. Review Source VR Verified Reviewer Product Manager Information Technology and Services Used the software for: 1-2 years ### "Best of its category " June 3, 2021 5.0 The experience is good, but not great. It hasn’t been updated in a while, it definitely looks outdated Pros The product is the best of its category, mostly because of lack of competition, nevertheless it is the most complete solution Cons There are a lot of security concerns specially in terms of information flows If you don’t have issues with that, go ahead. But it’s probably a deal breaker for bigger enterprises Review Source PT Priyanka T. Manager E-Learning Used the software for: 2+ years ### "Uses of Zoom " March 17, 2022 5.0 Zoom is the best software to automate our daily sales in business. It helps in job tracking as well as optimization. This software helps to send the task status with the necessary feedback. It is very user-friendly and can be used in invoicing, billing, and documents. It also helps to monitor attendance. Pros 1) It can track sales and automate at the same time with zoom. 2) The service of this application is amazing like the customer signature feature is great. 3) It's easy to set up inventory and invoices and meetings. 4) It helps businesses by creating, analyzing, and tracking reports and surveys. Cons 1) It does not work on iOS or Mac. 2) It is expensive. 3) User interface is not that intuitive. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.