--- title: "CYPHER Learning Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CYPHER Learning the right Training solution for you? Explore 129 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/172471/Cypher-Learning/reviews/" page_type: "reviews" language: "en" --- CYPHER Learning 4.5 (129) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of CYPHER Learning Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews SF Sebastian F StudentEducation Management, Self-employedUsed the software for: 1-2 years. “It provides a structured and organized way to access schoolwork, making it easier for both students and teachers.“ March 27, 2025 KG Kierra G DirectorE-Learning, 2 - 10 employeesUsed the software for: More than 2 years. “We teach students as young as four, all the way up to adults, so the look of the LMS isn’t as vibrant as our younger students are accustomed to seeing.“ April 27, 2024 AB Ana-Maria B StudentPrimary/Secondary Education, 51 - 200 employeesUsed the software for: 1-2 years. “Completing lessons and quizzes earns me points, and I can see my ranking on the class leaderboard.“ March 27, 2025 MS Manish S Data AnalystHigher Education, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Also, the platform does not take large datasets smoothly it lags sometimes which is not a good performance.“ August 23, 2024 MS Manish S Data AnalystHigher Education, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “My most liked feature of this platform is how it automated workflow. Once we add employees to the platform they get automatically added to the courses that we had put in for new joiners.“ August 23, 2024 HV Heather V Global Education InnovatorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “Reporting, Initial Onboarding and ongoing support, Student enrolment into face-to-face workshops, Compatibility of SCORM files on all devices is poor, App is challenging to use, and does not have a smooth user experience.“ July 12, 2022 KD Karina D StudentPrimary/Secondary Education, 51 - 200 employeesUsed the software for: 1-2 years. “I can quickly find my assignments, check my grades, and submit work without any issues.“ March 27, 2025 AG Ana Angelica G High School TeacherE-Learning, 51 - 200 employeesUsed the software for: 6-12 months. “The fact that it is quite limited and cannot be customized well, is also one reason why I would rather use other application for calendar.“ August 4, 2022 ## Showing most helpful reviews Showing 1-25 of 129 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tony P. Consultant Education Management Used the software for: 2+ years ### "Fantastic all rounder solution" February 11, 2019 5.0 Matrix LMS has replaced multiple prior sites & solutions with a single main site for all of our community digital learning, social & ecommerce needs - it has saved us significant person time in the extensive level of automation possible while also boosting new business models and product offers with its varied ecommerce and digital product features. Pros We have transitioned from another solution to Matrix LMS about 18 months ago as we wanted a feature rich and easy to use solution for our digital community - Matrix has exceeded all expectations from ease of installation, huge range of features, automation capability and exception customer support. Cons For those seeking high levels of accessibility functionality, Matrix LMS is a good solution with need to be careful as with any tech as to what content is loaded / designed to support accessibility. Review Source Response from CYPHER Learning October 6, 2022 Hi Tony, thank you very much for your feedback; we are happy to know that MATRIX exceeded your expectations! Let us assure you that our commitment to providing you with a cutting-edge education and training platform will remain the same. We continuously work on improving our features, and we are happy to share with you that we now have an integration with Amazon Alexa and Microsoft Immersive Reader that further strengthens our accessibility feature. Kind regards, CYPHER LEARNING team. EC Eugenio C. Profesor Education Management Used the software for: 6-12 months ### "University LMS" November 30, 2020 4.0 Very good, once you remove wrong links or avoid using features not well created it does a perfect job Pros The features, how it looks, it is very visual, mobile app, easy to follow courses. Cons still missing a nice mobile app visual, some files cannot be uploaded or downloaded, some places in the platform has no place to go, errors in some pages. Alternatives considered [Canvas](https://www.capterra.com/p/127214/CANVAS/)[Moodle](https://www.capterra.com/p/80691/Moodle/)[Brightspace](https://www.capterra.com/p/122854/Brightspace/) Reason for choosing CYPHER Learning Because it is attractive for students the aspect, functions and the price that gave us a little effort at the beginning but worth it in the long term Switched from [Blackboard](https://www.capterra.com/p/14500/Blackboard-LMS-for-Business/) Prive, features, aspect, functionality Review Source VR Verified Reviewer Instructional Designer Computer Software Used the software for: Less than 6 months ### "Good for starters, but has a long way to go..." May 8, 2018 3.0 Lots of storage space and content library for adding the same resources to multiple courses. Learner access constraints. Pros It's great for school use as long as instructors know how to use it. It's got all of the basic functions and great dynamic user access capabilities. Cons Configuration items are very non intuitive - it takes so long to figure out at what level do I need to visit the configurations to make changes to a course. The text editor is also limited, as are the media types available. Review Source ME Mark E. CEO E-Learning Used the software for: 1-2 years ### "My INDIE LMS review" April 3, 2020 5.0 I'm working on promoting and finishing my courses. Pros The way I am free to set up classes the way I want to. There are many features. Cons I have a bit of a problem using spellcheckers. When they are marked red, they are not included in the text after you hit the save button. I would also like to have more than one possibility for payments. I would like credit card, Paypal, Alipay and other options in order to accommodate every client. I would also like to feel reassured that this software is compliant with European data protection laws. Alternatives considered [Teachable](https://www.capterra.com/p/147019/Teachable/) Reason for choosing CYPHER Learning I chose this app over alternative products was because it has an app on android phones. Review Source Alphie G. Professor Education Management Used the software for: 6-12 months ### "Blended Learning Made Easy" December 1, 2018 5.0 My system of teaching the lessons and assessing the students changed when our institution adapted NEO LMS. Before, I am always worried of the suspension of classes and its effect to the flow of the lesson to be delivered but having NEO with me it eliminated the fear of not meeting my class in a face-to-face set up. NEO brings me closer to my students whether we go synchronous or asynchronous. Pros NEO LMS is very easy navigate. Lessons can easily be done even without the users guide or manual. I really like the customer support because of its efficient and quick response. In terms of grading assessments, I find it easy with the use of its Rubric feature. Before, I used to have a lot of papers to bring whenever I go but with NEO LMS, I just need to pull out my tablet to check the submissions of my students. Lastly, my students are more engaged and they enjoy more because of the gamification feature which other LMS don’t have. Cons I cannot think of any cons about NEO LMS. Its the perfect LMS for me. I have tested and tried other LMS which are complicated to use. But with NEO, everything is easy. If there is one thing that needs improvement, it would be the mobile app specifically for android devices. Review Source Response from CYPHER Learning October 6, 2022 Hello Alphie, we are glad that you had a good experience with MATRIX! Thank you for your trust and for selecting us as your institution's LMS provider. If you'd like to talk about how we could have improved your experience even more, please feel free to contact your dedicated ACE representative. Kind regards, CYPHER LEARNING team. Phill B. Advisor Education Management Used the software for: 2+ years ### "Awesome next gen digital learning" February 11, 2019 5.0 With a world class solution, the super responsive & customer focused support function make Matrix LMS best of breed! Pros Beautiful interface - ease of use - mobile responsive - inbuilt gamification - social community - Inbuilt Apps - automation of everything with innovative rules engine - this solution has it all! Cons Copyright attribution feature would assist with government focused applications Review Source Cristian Camilo G. Research Student Higher Education Used the software for: 6-12 months ### "I take a graduate course in this platform" June 5, 2018 4.0 Organization, quality material, grades, variety of languages, forums Pros Organization, everything is clear and easy to find, it permits to you optimize your time Quality material is very good and professional videos, lectures, quizzes, etc. is in excellent quality Grades are easy to find and see all of them Languages, are a lot of languages available to set your environment and profile Forums to ask and discuss with your classmates or with the teacher Cons Price, I didn't pay anything but my teacher pay for have the course available there Registration, I have to find a username and password. It will be better if you use student mail account. Review Source TB Travis B. Math teacher Education Management Used the software for: 2+ years ### "NEO LMS is great for teachers who have online assignments." January 24, 2019 5.0 I have been using it for years now and love it. Pros Tech support is supreme. I can give online and offline assignments. I can update/edit projects anytime, anywhere. They are constantly adding new features and refining others. Cons Navigation is sometimes awkward. For example, getting to 'Notes' for a student, there is only one route. Review Source Kirk N. Digital Solutions Manager Higher Education Used the software for: Less than 6 months ### "Keeps getting better! Excellent support" July 11, 2018 5.0 Pros \- The support team is fantastic. - The system is very easy to use. - The dev team is constantly pushing out new features requested from the community and the feature set continues to grow! Cons \- Given a lot of the new functionality being pushed out continually, certain bugs exist (as they do in most SaaS), but the team is always on it! - There are various features you might expect to work one way, but sometimes they do not work as expected. - The reporting seems robust, but is quite wonky and a lot of data you would expect to be captured is not. Review Source Ariana L. Coordinadora de Desarrollo Used the software for: Less than 6 months ### "This is targeting as it best!" June 9, 2018 5.0 So much help and ideas to create interactive and customizable learning paths. Pros As an eLearning Designer, I truly appreciate personalized features and prices! Cypher Learning is one of my favorite companies in the industry right now. And offering special prizes and features for education is a must! Cons As amazing as its features are, sometimes it can get overwhelming. Too many options and not all teachers or schools have the real experts to make the best of it. Anyhow, the users manual you can download and the many tutorials available are very helpful. Review Source DII Daria Ioana I. Student Primary/Secondary Education Used the software for: 1-2 years ### "Nice interactive learning platform" March 27, 2025 5.0 I'm using the platform in High school for assignments, tests and lessons. I like how organised it is and easy to understand it's functions. My favourite feature is the "locker", where I can store homework materials and open them from any other browser, that has my account logged in. I also had no problems with security whatsoever. Pros Since everything is online in NEO LMS from CYPHER Learning, I never lose my homework or forget assignments. Tests are quick and easy to take, and I love how I get my scores right away. Cons I don't have any flaws to complain about, even though I use the platform quite often. It is a really helpful tool. Review Source DM Darius M. Student Primary/Secondary Education Used the software for: 1-2 years ### "Great educational learning program" March 27, 2025 5.0 I actually enjoy studying with CYPHER Learning platform NEO! I can message my teachers directly within the platform and ask questions in discussion forums. This makes it easy to stay connected and get help whenever I need it. Pros Before using CYPHER Learning platform NEO, I sometimes forgot my homework, but now everything is in one place. I can check my grades, assignments, and lessons anytime. Taking tests is also super easy and stress-free! Cons There are no downsides in learning with NEO. Everything has been great so far. Review Source CA Clarissa A. Teacher Education Management Used the software for: 1-2 years ### "My Review" August 11, 2022 5.0 As an educator, NEO LMS made everything easier and more convenient. Reaching out to your learners made easier with the messaging feature of this software and it makes online learning more enjoyable and fun. Pros NEO LMS is the perfect software in learning management. It gives the perfect features for the learners and at the same time for the educators. It has a feature that makes learning assessments and student's progress and development easier to track and record. The software is very organized as well and very student friendly. Even the beginners will not have a hard time using this software. Cons There are just times that NEO don't work because of some updates but nevertheless, it is for the software's improvement as well and at the same time, it doesn't take long. Review Source Response from CYPHER Learning October 6, 2022 Hello Clarissa, we are glad that you like NEO! CYPHER LEARNING strives to provide the best customer experience possible, and it brightens our day to know that we have done so. RSM Robelei Swain M. Preschool Faculty Education Management Used the software for: 2+ years ### "NEO as a tool for online schooling" August 5, 2022 5.0 Pros Giving varied activities and having an organized gradebook makes it very simple to use Cons Attendance log is not customizable according to the school's desired format. Review Source Response from CYPHER Learning October 6, 2022 Hi Robelei, thank you for taking the time to leave us a review for NEO! We took it into consideration for future improvement on our attendance feature. A quick attendance tip that you may find interesting: you can add attendance as an activity and award points and badges automatically based on the students' attendance. This is a great way to motivate students to be present in your classes. Kind regards, CYPHER LEARNING team. RB Rodel B. Academic Personnel E-Learning Used the software for: 1-2 years ### "USA using NEO for 2 Years" July 23, 2022 4.0 Fair, however, will appreciate if online quizzes can be improved by not allowing students to browse any resources online to include in NEO LMS lesson itself. Pros Ease of Use, easy navigation, and others. Cons Limited Apps in App Center that can be integrated with NEO such as respondus lockdown browser and monitor. The created lessons can not be downloaded and converted to a word and/or PDF that will be readily available to our students' option of asynchronous modular class. Reason for choosing CYPHER Learning Was cheaper during the last two years. Hope it will remain cheaper throughout. Review Source Response from CYPHER Learning October 6, 2022 It is great to know that you find NEO LMS easy to use and navigate! Here are some tips on how students can print a lesson that has been created with NEO. In the top right corner where their profile picture is found, there is a dropdown that says Print this page. This will allow them to print the current page they are on at the moment. For the other Apps, we love the suggestions, we would also be happy if you can share them with us via our Suggestion area of the Help desk. Besides, please feel free to contact your dedicated ACE representative about this. Kind regards, CYPHER LEARNING team. FR Fatture R. Digital Marketer Food & Beverages Used the software for: 1-2 years ### "Determined Content and Learning Material Managing App" April 22, 2024 5.0 Pros CYPHER Learning has suitable online materials. and it ensure there is sustainable learning and responsive communication. Cons CYPHER Learning delivers impressive ways in managing mobile learning assistance. Review Source RP Rossyan P. Teacher Education Management Used the software for: 2+ years ### "NEO LMS for learning. " August 1, 2022 5.0 NEO LMS is best especially now that we are in this generation where technology is the key to everything. Pros This software is highly recommended. What I liked the most is that this software is all in one. Cons For me, every part of this software is essential for us. Review Source LL Lai L. L&D Director Professional Training & Coaching Used the software for: 1-2 years ### "Dynamism of Matrix" July 21, 2022 5.0 Pros Matrix LMS is very user-friendly and has so many features that will allow an organization to maximize the benefits of self-directed learning. Cons Although the platform allows for customization of reports, there are so many options that it be daunting. I wish there is a guide that will help the administrator department identify the data that matters. Reason for choosing CYPHER Learning Ease of use and the many features available Review Source Response from CYPHER Learning October 6, 2022 Hello Lai, we are grateful that you took the time to provide feedback to NEO. We love your suggestions; we would also be happy if you could share them with us via our Suggestion area of the Help Desk. Besides, please feel free to contact your dedicated ACE representative about this. Kind regards, CYPHER LEARNING team. MAE Mark Anthony E. Training and Development Manager Pharmaceuticals Used the software for: 1-2 years ### "Matrix LMS" July 12, 2022 5.0 Great experience Pros This LMS provided us the opportunity to continue to provide learnings to our users Cons That there is a cycle that limits the number of days the learners can use the LMS. Reason for choosing CYPHER Learning Support of the Cyperlearning Team Review Source Response from CYPHER Learning October 6, 2022 Hi Mark, thank you for taking the time to leave us a review for NEO! We truly appreciate your feedback and look forward to hearing from you more frequently. We're also glad to see you happy with our Support team! Kind regards, CYPHER LEARNING. JP Jasmine P. Teacher E-Learning Used the software for: 2+ years ### "Thank you neo lms" August 5, 2022 5.0 It was a great experience! It helped us a lot especially during our online classes. Pros NEO LMS is very child friendly. Even a grade 1 student can navigate its features. Cons It is doesn't notify the students regarding activities all the time. Review Source Response from CYPHER Learning October 6, 2022 Hello Jasmin, thank you very much for your review! We are happy to know you enjoyed your NEO LMS experience. Feel free to contact our Support team if you have questions about the notification feature. Kind regards, CYPHER LEARNING team. FT Filbert T. MIS Officer Education Management Used the software for: 2+ years ### "NeoLMS Review" July 25, 2022 5.0 Pros Ease of use. Customer feedback is fast and accomodating. Cons Can not customize grading scale and gradebook to college requirements. Review Source RA Robert A. CEO E-Learning Used the software for: 2+ years ### "Best LMS offered online to date!" August 23, 2017 5.0 A learning management system that provided the options that we needed when we first started using it almost 4 years ago. Pros I love how clean the interface is. It is very easy to manage or navigate around. Parents and students have found using this system is intuitive and very user friendly! Cons One con comes to mind and that is the lack of features available to the Small Schools package. There should be a tier introduced that is between the Small School and Enterprise that allow a few more features for smaller schools that cannot afford the Enterprise package to be able to us or offer some sort of al-la-carte for all the features offered on the Enterprise package. Review Source MN Moshe N. IT manager Consumer Services Used the software for: 2+ years ### "Amazing functionality but support is not the best" November 21, 2018 5.0 Pros We used Matrix in my previous job, functionality wise it is one of the best, you can do almost anything you need for you business. Cons Not the easiest software to use BUT when you get used to it it's great (like most software solutions) the support (at least in our region) was not the best, it took weeks sometimes to get mini bugs fixed. Review Source CG Carol G. Media Coordinator Education Management Used the software for: 2+ years ### "We explored other options but chose NEO LMS a few years ago. It was the right choice for us!" August 22, 2017 5.0 One place for all our curriculum assignments, resources, etc. and easy access (at home & school) from different devices. Pros Customer Service is excellent. They are responsive to suggestions and customer requests. It is customizable for the school, and it has served our students and teachers well. Cons Would be nice to have a drag-n-drop capability for some of the pages. For example, I can easily add a new web resource but it won't necessarily be in alpha order. Review Source ND Nicole D. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Ease of Use" March 20, 2020 5.0 It’s been a user friendly site where we can constantly update our workshops with new and exciting content Pros It allows my students to access their workshops with ease Cons I have no cons at this time as the site is exactly what I need for my small business Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.