# CYPHER Learning Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CYPHER Learning the right Learning Management System solution for you? Explore 129 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172471/NEO-LMS/reviews --- CYPHER Learning 4.5 (129) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CYPHER Learning Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews MS Manish S Data AnalystHigher Education, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “My most liked feature of this platform is how it automated workflow. Once we add employees to the platform they get automatically added to the courses that we had put in for new joiners.“ August 23, 2024 MS Manish S Data AnalystHigher Education, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Also, the platform does not take large datasets smoothly it lags sometimes which is not a good performance.“ August 23, 2024 MS Manish S Data AnalystHigher Education, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “It not only assists the education but also caters to training for employees. Since our team gives quality training sessions every once in a while, this platform helps make it creative and easy.“ August 23, 2024 KG Kierra G DirectorE-Learning, 2 - 10 employeesUsed the software for: More than 2 years. “We teach students as young as four, all the way up to adults, so the look of the LMS isn’t as vibrant as our younger students are accustomed to seeing.“ April 27, 2024 SF Sebastian F StudentEducation Management, Self-employedUsed the software for: 1-2 years. “It provides a structured and organized way to access schoolwork, making it easier for both students and teachers.“ March 27, 2025 HV Heather V Global Education InnovatorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “Reporting, Initial Onboarding and ongoing support, Student enrolment into face-to-face workshops, Compatibility of SCORM files on all devices is poor, App is challenging to use, and does not have a smooth user experience.“ July 12, 2022 AB Ana-Maria B StudentPrimary/Secondary Education, 51 - 200 employeesUsed the software for: 1-2 years. “Completing lessons and quizzes earns me points, and I can see my ranking on the class leaderboard.“ March 27, 2025 AG Ana Angelica G High School TeacherE-Learning, 51 - 200 employeesUsed the software for: 6-12 months. “The fact that it is quite limited and cannot be customized well, is also one reason why I would rather use other application for calendar.“ August 4, 2022 ## Showing most helpful reviews Showing 1-25 of 129 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tony P. Consultant Education Management Used the software for: 2+ years ### "Fantastic all rounder solution" February 11, 2019 5.0 Matrix LMS has replaced multiple prior sites & solutions with a single main site for all of our community digital learning, social & ecommerce needs - it has saved us significant person time in the extensive level of automation possible while also boosting new business models and product offers with its varied ecommerce and digital product features. Pros We have transitioned from another solution to Matrix LMS about 18 months ago as we wanted a feature rich and easy to use solution for our digital community - Matrix has exceeded all expectations from ease of installation, huge range of features, automation capability and exception customer support. Cons For those seeking high levels of accessibility functionality, Matrix LMS is a good solution with need to be careful as with any tech as to what content is loaded / designed to support accessibility. Review Source Response from CYPHER Learning October 6, 2022 Hi Tony, thank you very much for your feedback; we are happy to know that MATRIX exceeded your expectations! Let us assure you that our commitment to providing you with a cutting-edge education and training platform will remain the same. We continuously work on improving our features, and we are happy to share with you that we now have an integration with Amazon Alexa and Microsoft Immersive Reader that further strengthens our accessibility feature. Kind regards, CYPHER LEARNING team. TG Tembi G. Executive Director E-Learning Used the software for: 1-2 years ### "Cypher Make E-Learning Efficient" May 14, 2024 4.0 My overall experience has been good. We've been using for many years. Our students can easily navigate their courses, track their completed courses and their parents can view their progress at any time. Pros I like the design flexibility to create learning content and course modules. I also like the messaging and chat features. Cons The mobile app is not the best and can use some upgrades. Alternatives considered [Blackboard](https://www.capterra.com/p/14500/Blackboard-LMS-for-Business/) Reason for choosing CYPHER Learning At the time was a good choice because it allowed us to grow into some of the features that they offered. Review Source VR Verified Reviewer Instructional Designer Computer Software Used the software for: Less than 6 months ### "Good for starters, but has a long way to go..." May 8, 2018 3.0 Lots of storage space and content library for adding the same resources to multiple courses. Learner access constraints. Pros It's great for school use as long as instructors know how to use it. It's got all of the basic functions and great dynamic user access capabilities. Cons Configuration items are very non intuitive - it takes so long to figure out at what level do I need to visit the configurations to make changes to a course. The text editor is also limited, as are the media types available. Review Source EC Eugenio C. Profesor Education Management Used the software for: 6-12 months ### "University LMS" November 30, 2020 4.0 Very good, once you remove wrong links or avoid using features not well created it does a perfect job Pros The features, how it looks, it is very visual, mobile app, easy to follow courses. Cons still missing a nice mobile app visual, some files cannot be uploaded or downloaded, some places in the platform has no place to go, errors in some pages. Alternatives considered [Canvas](https://www.capterra.com/p/127214/CANVAS/)[Moodle](https://www.capterra.com/p/80691/Moodle/)[Brightspace](https://www.capterra.com/p/122854/Brightspace/) Reason for choosing CYPHER Learning Because it is attractive for students the aspect, functions and the price that gave us a little effort at the beginning but worth it in the long term Switched from [Blackboard](https://www.capterra.com/p/14500/Blackboard-LMS-for-Business/) Prive, features, aspect, functionality Review Source ME Mark E. CEO E-Learning Used the software for: 1-2 years ### "My INDIE LMS review" April 3, 2020 5.0 I'm working on promoting and finishing my courses. Pros The way I am free to set up classes the way I want to. There are many features. Cons I have a bit of a problem using spellcheckers. When they are marked red, they are not included in the text after you hit the save button. I would also like to have more than one possibility for payments. I would like credit card, Paypal, Alipay and other options in order to accommodate every client. I would also like to feel reassured that this software is compliant with European data protection laws. Alternatives considered [Teachable](https://www.capterra.com/p/147019/Teachable/) Reason for choosing CYPHER Learning I chose this app over alternative products was because it has an app on android phones. Review Source Alphie G. Professor Education Management Used the software for: 6-12 months ### "Blended Learning Made Easy" December 1, 2018 5.0 My system of teaching the lessons and assessing the students changed when our institution adapted NEO LMS. Before, I am always worried of the suspension of classes and its effect to the flow of the lesson to be delivered but having NEO with me it eliminated the fear of not meeting my class in a face-to-face set up. NEO brings me closer to my students whether we go synchronous or asynchronous. Pros NEO LMS is very easy navigate. Lessons can easily be done even without the users guide or manual. I really like the customer support because of its efficient and quick response. In terms of grading assessments, I find it easy with the use of its Rubric feature. Before, I used to have a lot of papers to bring whenever I go but with NEO LMS, I just need to pull out my tablet to check the submissions of my students. Lastly, my students are more engaged and they enjoy more because of the gamification feature which other LMS don’t have. Cons I cannot think of any cons about NEO LMS. Its the perfect LMS for me. I have tested and tried other LMS which are complicated to use. But with NEO, everything is easy. If there is one thing that needs improvement, it would be the mobile app specifically for android devices. Review Source Response from CYPHER Learning October 6, 2022 Hello Alphie, we are glad that you had a good experience with MATRIX! Thank you for your trust and for selecting us as your institution's LMS provider. If you'd like to talk about how we could have improved your experience even more, please feel free to contact your dedicated ACE representative. Kind regards, CYPHER LEARNING team. Phill B. Advisor Education Management Used the software for: 2+ years ### "Awesome next gen digital learning" February 11, 2019 5.0 With a world class solution, the super responsive & customer focused support function make Matrix LMS best of breed! Pros Beautiful interface - ease of use - mobile responsive - inbuilt gamification - social community - Inbuilt Apps - automation of everything with innovative rules engine - this solution has it all! Cons Copyright attribution feature would assist with government focused applications Review Source Cristian Camilo G. Research Student Higher Education Used the software for: 6-12 months ### "I take a graduate course in this platform" June 5, 2018 4.0 Organization, quality material, grades, variety of languages, forums Pros Organization, everything is clear and easy to find, it permits to you optimize your time Quality material is very good and professional videos, lectures, quizzes, etc. is in excellent quality Grades are easy to find and see all of them Languages, are a lot of languages available to set your environment and profile Forums to ask and discuss with your classmates or with the teacher Cons Price, I didn't pay anything but my teacher pay for have the course available there Registration, I have to find a username and password. It will be better if you use student mail account. Review Source Kirk N. Digital Solutions Manager Higher Education Used the software for: Less than 6 months ### "Keeps getting better! Excellent support" July 11, 2018 5.0 Pros \- The support team is fantastic. - The system is very easy to use. - The dev team is constantly pushing out new features requested from the community and the feature set continues to grow! Cons \- Given a lot of the new functionality being pushed out continually, certain bugs exist (as they do in most SaaS), but the team is always on it! - There are various features you might expect to work one way, but sometimes they do not work as expected. - The reporting seems robust, but is quite wonky and a lot of data you would expect to be captured is not. Review Source Ariana L. Coordinadora de Desarrollo Used the software for: Less than 6 months ### "This is targeting as it best!" June 9, 2018 5.0 So much help and ideas to create interactive and customizable learning paths. Pros As an eLearning Designer, I truly appreciate personalized features and prices! is one of my favorite companies in the industry right now. And offering special prizes and features for education is a must! Cons As amazing as its features are, sometimes it can get overwhelming. Too many options and not all teachers or schools have the real experts to make the best of it. Anyhow, the users manual you can download and the many tutorials available are very helpful. Review Source DII Daria Ioana I. Student Primary/Secondary Education Used the software for: 1-2 years ### "Nice interactive learning platform" March 27, 2025 5.0 I'm using the platform in High school for assignments, tests and lessons. I like how organised it is and easy to understand it's functions. My favourite feature is the "locker", where I can store homework materials and open them from any other browser, that has my account logged in. I also had no problems with security whatsoever. Pros Since everything is online in NEO LMS from , I never lose my homework or forget assignments. Tests are quick and easy to take, and I love how I get my scores right away. Cons I don't have any flaws to complain about, even though I use the platform quite often. It is a really helpful tool. Review Source MS Manish S. Data Analyst Higher Education Used the software for: 6-12 months ### "An Automated Platform Experience" August 23, 2024 4.0 It a great platform and my overall experience has been wonderful as this platform is very user-friendly. It not only assists the education but also caters to training for employees. Since our team gives quality training sessions every once in a while, this platform helps make it creative and easy. Its integration with Google Meet and Google Drive makes it more impressive. It's one of the best platforms I have used so far. Pros My most liked feature of this platform is how it automated workflow. Once we add employees to the platform they get automatically added to the courses that we had put in for new joiners. Apart from this, I like how we can customize this to the need of the organization with our logo and red theme. Also, this platform is not limited only to desktops or laptops one can continue on phones as well. Cons Well, this platform is super cool however, as a data analyst I need the reporting in a very intuitive way but the customization is very limited like the filters need to be increased. Also, the platform does not take large datasets smoothly it lags sometimes which is not a good performance. Additionally, I would say customer support is great but can take a while for deep technical questions. Review Source AAG Ana Angelica G. High School Teacher E-Learning Used the software for: 6-12 months ### "Pros and Cons of NEO LMS" August 4, 2022 4.0 NEO LMS is indeed very useful for E-learning and virtual classroom management. Conduct of lessons becomes more organized and managed because of the features we can be found in this software. There might be some glitches but I can say that I am satisfied with my overall experience in NEO LMS. Pros As an educator, the best feature of NEO LMS that I have really utilized is its assignment management. I can customized the fonts of instruction, add rubrics and schedule the posting of activities. It helps me organize my class and monitor the progress of the performance of my students. Cons The feature that I seldom use is the calendar feature. The fact that it is quite limited and cannot be customized well, is also one reason why I would rather use other application for calendar. Review Source Response from CYPHER Learning October 6, 2022 We are grateful that you took the time to provide feedback for NEO! Please allow us to share that the NEO LMS calendar feature shows all events and activities in your classes and in the entire site. All of the events are automatically added to the calendar, which takes less time for teachers. For synchronous sessions, the calendar allows the users to integrate Google Meet, MS Teams, Zoom, and other tools. You can have four kinds of events: Class, Group, School, and Personal events. Additionally, you may choose to view daily, weekly or monthly events or add an agenda view. Kind regards, CYPHER LEARNING team. AW Anita W. Instructional Designer Construction Used the software for: 2+ years ### "Flexible learning portal with fast support" June 21, 2022 5.0 We've streamlined our training offer since starting with Matrix LMS, and increased number of people attending our training by at least 200%. Pros It's our one stop shop for managing training, whether it's online or in a classroom. Before using Matrix we spent a lot of time managing classroom training. Users can self enrol, we can manage waitlists and assessments can be uploaded for marking, providing an excellent audit trail. We can also manage multiple brands within the one portal, which is both a cost saving and saves on administration effort. Cons There was a hefty price rise about 2 years after we started using it. It's still reasonable value for money, but it left us in an awkward position if we didn't get approval for the extra funds, as we would have had to move learning portals again, which is a big effort. However, they did ease us into the change and we appreciate that enormously. Reason for choosing CYPHER Learning Combination of pricing vs features We also have a requirement to make modules re-usable across courses, and very few providers did this. Review Source CR Catherine R. Teacher E-Learning Used the software for: 2+ years ### "Neo LMS as our new face of our future" August 5, 2022 4.0 Pros Neo LMS helps us to cope with our new setup now and it also helps us to adjust from our traditional teaching to our modern teaching in an easy way. Cons I like everything about NEO except the fact that in the assignment section the system is too sensitive. Review Source Response from CYPHER Learning September 27, 2022 Thank you so very much for your review and feedback! At CYPHER LEARNING, we strive to work closely with our customers to resolve their concerns and will continue to be responsive to your needs. Do not hesitate to contact your ACE Representative directly, as they are always happy to assist in any way they can. Kind regards, CYPHER LEARNING team JM Jean M. Teacher E-Learning Used the software for: 2+ years ### "Neo 101" August 12, 2022 5.0 Neo helped me to set up a user friendly virtual classroom. Assignments were easily created and synced to child classes. It allowed me to check on the progress of students from time to time. Pros Ease in organizing assessments. Neo provided a virtual platform to organize assessments for student learning thru their assignments feature. Cons The attendance. It would've been better if we can divide the dates into quarter/grading period. Review Source Response from CYPHER Learning October 6, 2022 Hi Jean, we appreciate you taking the time to provide feedback on NEO! We find your suggestion very insightful and will also check if these changes can be implemented in future releases. We would also be happy if you could share this with us via our Suggestion area of the Help Desk. Besides, please feel free to contact your dedicated ACE representative about this. Kind regards, CYPHER LEARNING team. RP Rossyan P. Teacher Education Management Used the software for: 2+ years ### "NEO LMS for learning. " August 1, 2022 5.0 NEO LMS is best especially now that we are in this generation where technology is the key to everything. Pros This software is highly recommended. What I liked the most is that this software is all in one. Cons For me, every part of this software is essential for us. Review Source DC Dale C. Director Accounting Used the software for: 2+ years ### "Matrix LMS for Online Learning" May 26, 2022 5.0 Matrix LMS has been essential to our success as a business. The level of support has been exceptional. Pros The ease of setup, assessment task management and ongoing customer support are essential for our eLearning platform. Matrix LMS delivers all these features, Cons The level of reporting and compliance management could be improved. I have specific needs and have to adapt the reporting platform. Reason for choosing CYPHER Learning I decided that my focus should be on content development and management, not on the development of an eLEarning platform. Matrix LMS delivered these outcomes Review Source MB Majoe B. Education Technology and Design Lead Education Management Used the software for: 6-12 months ### "Review" July 19, 2022 4.0 Ok but could be better Pros Cheaper than Moodle. Faster to load logical connections are ok Cons Integration Slow resolution with our question on uploading bulk questions. Reason for choosing CYPHER Learning price Switched from [Moodle](https://www.capterra.com/p/80691/Moodle/) Price and integration Review Source Response from CYPHER Learning October 6, 2022 We value your feedback very much, this request is already added to our in-progress task list. Alternatively, you may try a QTI converter to convert questions to QTI, this will allow you to bulk upload quiz questions. Our ACE Team is in communication with our Engineering Team and they will provide you with an update on the progress of this request. Thank you! CYPHER LEARNING team. RJ Ranjana J. CEO Information Technology and Services Used the software for: 6-12 months ### "Improve student experience" July 21, 2022 4.0 Good. Pros Responsiveness, Pricing, Support Forum Cons Old user interface Inability to integrate different SSO capabilities e.g Login with Microsoft account (outlook.com) Reason for choosing CYPHER Learning GDPR Compliance Review Source Response from CYPHER Learning October 6, 2022 We are glad that you had a good experience with MATRIX. Thank you for your trust! We are happy to let you know that MATRIX is capable of SSO with O365, which will allow you to log in with your MS365 account. Kind regards, CYPHER LEARNING team. DOV Dr Oscar V. Content Creator and Implementator E-Learning Used the software for: 2+ years ### "The best in the market! I have tried many LMS and none like NEO." August 28, 2017 5.0 Productivity! This product allows me to be more effective in what I do and profess. Pros NEO has it all! I've a course creator and content integrator since 1996 and I can create academic solutions for an entire region, district and schools. NEO allows me to measure student performance across each boundary and create a community of learning among all stakeholders. NEO has very powerful tools that goes beyond the regular institution administration and operation, this is a holistic education tool! Cons As an educator and technology user in the classroom need to have off-line capability so in countries like mine where electricity is not a constant student can keep working while there is no connectivity and resume once they are back within the range of our net coverage. Review Source RA Robert A. CEO E-Learning Used the software for: 2+ years ### "Best LMS offered online to date!" August 23, 2017 5.0 A learning management system that provided the options that we needed when we first started using it almost 4 years ago. Pros I love how clean the interface is. It is very easy to manage or navigate around. Parents and students have found using this system is intuitive and very user friendly! Cons One con comes to mind and that is the lack of features available to the Small Schools package. There should be a tier introduced that is between the Small School and Enterprise that allow a few more features for smaller schools that cannot afford the Enterprise package to be able to us or offer some sort of al-la-carte for all the features offered on the Enterprise package. Review Source MN Moshe N. IT manager Consumer Services Used the software for: 2+ years ### "Amazing functionality but support is not the best" November 21, 2018 5.0 Pros We used Matrix in my previous job, functionality wise it is one of the best, you can do almost anything you need for you business. Cons Not the easiest software to use BUT when you get used to it it's great (like most software solutions) the support (at least in our region) was not the best, it took weeks sometimes to get mini bugs fixed. Review Source CG Carol G. Media Coordinator Education Management Used the software for: 2+ years ### "We explored other options but chose NEO LMS a few years ago. It was the right choice for us!" August 22, 2017 5.0 One place for all our curriculum assignments, resources, etc. and easy access (at home & school) from different devices. Pros Customer Service is excellent. They are responsive to suggestions and customer requests. It is customizable for the school, and it has served our students and teachers well. Cons Would be nice to have a drag-n-drop capability for some of the pages. For example, I can easily add a new web resource but it won't necessarily be in alpha order. Review Source ND Nicole D. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Ease of Use" March 20, 2020 5.0 It’s been a user friendly site where we can constantly update our workshops with new and exciting content Pros It allows my students to access their workshops with ease Cons I have no cons at this time as the site is exactly what I need for my small business Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.