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STAMP is a B2B Retention Automation Platform for companies with > $25M in revenue that visualizes data in real time, starting with a summary dashboard across your customer base, while enabling drill down to each and every client. STAMP also provides comparative analytics by decision maker, company, and account manager. STAMP empowers organizations to analyze whats most important to their customers, measure performance in key categories, and implement Playbooks to retain key accounts.
Provider
Stonegate Advisors
Located In
United States
Foundation
2005
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Webinars, Live Online, In Person, Documentation
Support
Chat
All target markets and focus on B2B businesses. Their revenue typically exceeds $25 million and their clients have more than 20 B2B clients.
Content Source: STAMP
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STAMP Reviews
"I can't imagine not using STAMP now!"
Pros: I like that I am able to create different campaigns for different types of STAMP assessments. This allows me to assess all of the same types of businesses within one campaign. Being able to send the same STAMP to the same clients, month after month allows me to ability to assess their feedback in an easy to view report. I can create a specific STAMP assessment for any type of industry, job title, client type; etc. Creating the STAMPS is easy because there is already a list of questions I can choose from. I can add my own question to the STAMP as well. We are collecting the voice of my customer after a sales, the transition from onboarding to support and quarterly reviews. Previously, the data we were collecting on our clients was skewed because the sales representative was asking the questions. Now that we're sending out these assessments to the clients, they're providing us with honest feedback. Prior to renewal, we're able to have a clear view into the health of our accounts.
Cons: Right now, there isn't anything that I could say that I dislike about the tool. It would be nice to see some functionality in the future that allows my customers to post their results on social media platforms. For instance; if they respond with glowing feedback, I'd like to be able to give them the option to post on LinkedIn or Facebook.
"Gets the job done right. "
Pros: The intuitiveness of the platform is hard to beat! When yo firs login, you aren't overwhelmed with too many button or pop ups telling you to do "things". There isn't a huge indicator that you need to mass upload your contacts immediately and begin sending STAMPs. The customer success manager actually wants to work with you throughout the process so you have a better understanding of what you're doing. They dig deeper into your business objectives to make sure accomplishments are measurable. They don't have the "set it and forget it" mentality. We are able to collect feedback from our customers that we typically have not been able to collect data from before. This approach is giving them the option to be anonymous on our assessments and they're more inclined to give us candid feedback. A huge benefit!
Cons: As I become more entrenched in the platform, I'd like a little less hand holding. I know my CSM is there to help me and make sure I'm seeing my ROI, but I want to get in and really break in. Create customer email templates and try and run my own reports. This is really more of a personal thing.
"Immediate feedback from our valued customers "
Overall: We have been using STAMP for 3 years in a row now, and the trending of insight and data has helped us to make important business decisions as well as improvements.
Pros: What I like most about this platform is the immediate access to customer feedback and insights, as well as gaps and alerts for areas in which we are not meeting our customers' expectations.
Cons: Stonegate is working diligently to improve their reporting function, but the standard reporting and export of dashboards could be improved. However, the data are the most valuable part of this solution and we have been able to work around this.
"The team is professional, fun and easy to work with "
Overall: My role in the use of the software was to work directly with the Stonegate team in providing complete data of the people we were surveying. They made it extremely easy for me by providing a spreadsheet with the data points they needed from me. They gave us project timelines and that made my life easier to know when I could scheduled my time to work on the project. I like that they were able to do test emails to ensure the deliverability of the survey went to 'good' email addresses. They were very responsive when we had questions. They extracted our survey data when complete and gave us a big picture view with graphs which helped us understand where we needed to work on some areas of our business with our members.
Pros: The tool is easy to navigate and determine survey responders and understand their needs. My role wasn't big in this area as I was mostly working with the Stonegate team to ensure we get specific users into the system to take the survey.
Cons: I'm not able to rate this section as I didn't have a big role here.
"Analytics into Customer Feedback "
Pros: STAMP has allowed our account managers and CSMs to have an idea on how their customers feel through the dashboards and by running reports. It also allowed our company to standardize how our AMs and CSMs handle potential upset clients and feedback. Having transparency from our clients has enabled us to keep a pulse on happiness factor. Previously, we had to worry when we got to renewal time because we didn't know if our clients were going to renewal. Now that we have STAMP, we know how each and every client is feeling about renewing again.
Cons: We are able to get blunt feedback from our customers rather than just praise. Being that these STAMPs are anonymous, clients feel more inclined to give us real feedback.
