--- title: "Sunwave Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Sunwave Software - reviews, pricing plans, popular comparisons to other Mental Health products and more." source_url: "https://www.capterra.com/p/172475/Sunwave/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Sunwave Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Sunwave ## What is Sunwave? Sunwave is a comprehensive behavioral health software platform that streamlines operations and enhances patient care. Unlike fragmented systems, Sunwave integrates electronic medical records (EMR), customer relationship management (CRM), revenue cycle management (RCM), and telehealth capabilities. Sunwave's EMR connects all patient data, ensuring compliance and better treatment planning. Telehealth functionality allows virtual visits, expanding access to care. Patient engagement tools simplify compliance, form completion, and billing. ## What is Sunwave used for? [Mental Health](https://www.capterra.com/mental-health-software/)[Substance Abuse EMR](https://www.capterra.com/substance-abuse-emr-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/) Top alternative Featured Overall rating Based on 37 user reviews Reviews sentiment Positive 92% Neutral 3% Negative 5% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sunwave?[Manage this product listing](https://www.g2.com/products/sunwave/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sunwave 4.5 (37) VS. [4.4 (1,056)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting Price Contact vendor Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (37) Ease Of Use 4.3 (860) Value For Money 4.6 (33) Value For Money 4.2 (787) Customer Service 4.4 (36) Customer Service 4.4 (764) ## Sunwave alternatives [4.6 (2,828)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (339)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars Highest Rated [4.7 (830)](https://www.capterra.com/p/124769/CounSol-com/reviews/) Starting price $49.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (221)](https://www.capterra.com/p/73807/BestNotes/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/172475/Sunwave/alternatives/) ## FAQs about Sunwave Overview ### Which roles and teams benefit most from Sunwave? Sunwave is most used by behavioral-health operations leaders, admissions teams, and clinical staff who manage intake, patient records, scheduling, and program workflows. Executives and program directors use it for operational oversight and reporting, while billing and finance staff support payment, ledger, and reimbursement processes. Answer based on 37 reviews Overview ### What company size and industries is Sunwave built for? Sunwave serves small behavioral health providers, with 81% of reviewers from small businesses and Hospital & Health Care its top industry at 41%. It is also built for medication-assisted treatment clinics and substance abuse treatment centers, including clinical, finance, business development, admissions, and executive teams. Mental Health Care represents 32% of reviewers. Answer based on 37 reviews Features and Usability ### What are the key features of Sunwave? Sunwave offers practice management and EHR features including appointment scheduling, calendar management, patient records management, clinical notes, and treatment planning. It also includes medical billing, claims management, insurance eligibility verification, e-prescribing, telemedicine, patient portal, reporting and analytics, role-based permissions, and HIPAA-compliant data security. Integrations ### Which third-party tools and platforms does Sunwave integrate with? Sunwave integrates with 8 third-party tools across communications, payments, and web services, including CTM, CallRail, Five9, Twilio, PayPal, Stripe, authorize.net, and WordPress. These catalog integrations cover call tracking, contact center, payment processing, and website connectivity. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Sunwave offer? Sunwave provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced learning resources for teams getting started. Answer based on 1 reviews Getting Started and Support ### What customer support options does Sunwave offer? Sunwave provides Email/Help Desk, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. User feedback on support is mixed: some describe the team as knowledgeable, responsive, and attentive, while others report slow replies, inconsistent answers, and difficulty getting help when setup or ongoing issues arise. Answer based on 6 reviews ## Features AI summary Based on 2,869 Mental Health reviews Capterra data shows that buyers of Mental Health software rank the following features as their top priorities: - **HIPAA Compliant** (**76%** of reviewers rated this feature as critical) - **Charting** (**57%**) - **EMR/EHR** (**59%**) Sunwave supports all three of the features reviewers value most: **HIPAA Compliant**, **Charting**, and **EMR/EHR**. Together, these capabilities help mental health practices protect patient information, maintain accurate clinical records, and manage documentation in one system, allowing teams to deliver care more efficiently and stay aligned with compliance requirements. HIPAA Compliant 5.0 (12) 83.33% of 12 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Charting 4.8 (12) 83.33% of 12 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. EMR/EHR 3.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Create and securely store digital patient records Document Management 4.2 (12) 75.00% of 12 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Calendar Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Medical Billing 4.3 (14) 92.86% of 14 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Sunwave 69 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Client Database: Electronic storage of stakeholder contact information - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Security: Protect sensitive data for digital privacy - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - Forms Management: Store, manage and track all forms in a centralized location - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Inventory Management: Track and manage inventory levels to maintain proper supply - Medical Billing: Manage billing and payments for a healthcare provider - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Multi-Provider Practice: For practices with multiple providers - Notes Management: Allow users to create, edit, and sort multiple notes - Patient Database: A repository of patient data, including their past and current health issues, treatment history, and more - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payment Processing: Accept, record, and reconcile financial transactions - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Records Management: Ability to record, store, update, and retrieve information - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (37) 4.3 Based on 37 reviews ## Pricing Value for money 4.6 (33) ### Starting price Free trial not available Value for money 4.6 (33) 4.6 Based on 33 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Five9](https://www.capterra.com/p/132405/Five9/)[ authorize.net](https://www.capterra.com/p/221412/authorizenet/)[ CallRail](https://www.capterra.com/p/141829/CallRail/)[ CTM](https://www.capterra.com/p/152004/Call-tracking-software/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (36) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (36) 4.4 Based on 36 reviews ## User reviews Overall rating 4.5 Based on 37 reviews Filter by rating 5(23) 4(11) 3(1) 2(1) 1(1) Mentioned topic Sorted by most recent AA Arsalan A. Pharmacy assistant Hospital & Health Care ### "A behavioral health management platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 14, 2026 Overall, it’s a comprehensive platform that allows patient scheduling, billing and records handling. Although some issues can be addressed Pros It’s a behavioral health platform that allows patient management, scheduling, billing and record keeping. Its user friendly interface helps monitor therapy and tailoring it. Cons Customer support response varies. Initial setup is time consuming and expensive. System glitches and bugs slows down the daily tasks Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Jill G. Alumni Coordinator Mental Health Care ### "Sunwave usage " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 26, 2026 It has been good! It is easy for staff to use. I have personalized it for my own use so it works for what I need Pros Easy to use and personalize for facility use. It doesn’t matter the clinical role there it is easy it works Cons Having to authenticate every time I enter the platform. I think just a password would be good enough. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Innis B. Chief of Staff Medical Practice ### "Huge Disappointment. Do not recommend." 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 6, 2026 We would not recommend this to anyone. It is a disaster. Based on other positive feedback from a year or more ago, we are assuming that Lightning Step has no resources to appropriately support and maintain its product. Sunwave's purchase of Lightning Step could lead to improvements, but the lack of basic support or any sense of urgency would indicate it plans to simply use LS for parts. Pros Lightning Step is less expensive than competitors, though you have to realize you will get what you pay for and need to set realistic expectations. It is not a fancy sports car. It is a '96 Hyundai. Cons Our implementation is a disaster, with us being told incorrect/inaccurate information for setup and ongoing use. Customer support is poor, the answers change week to week depending on who you speak to, and base elements in the product don't work. Clinical staff are blind to critical pieces of patient care, management is unable to access key information to successfully run a practice, and revenue cycle is severely hampered because of poor LS setup and mixed messages for support. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Product more specific to MH/BH space, that offered integration flexibility, at a reasonable price. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP Katrina P. IT Analyst Information Technology and Services ### "Lightning Step Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 23, 2025 I have used this software to submit claims for my health care. It provided a variety of options and I was easily able to keep track of the status of my claims and view past claims. Pros I like that you can easily submit claims and keep track of claim history. The software is easy to use and the customer support people are very friendly. Cons I do not dislike anything about this software. I find it very easy to use and I was easily able to submit claims and view my claim history. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Cameron B. Medical Director Hospital & Health Care ### "Modern looking and easy to use EMR" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 18, 2025 I would rank the overall experience 5 stars. The sales process was easy and the transition to implementations was smooth. We had a great implementation. Pros There are so many things. The product is the most modern looking ehr. We love the patient timeline, the LIA AI tool, and their new medications and prescription module. But most of it, the people behind it all. Cons There are no concerns with Lightning Step. They've always listened to our feedback and allowed for constructive discussions. Switched from [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) We were tired of the multiple logins between the different modules. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MJ Marty J. Operations Director Hospital & Health Care ### "Refreshing to see EHR innovation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 10, 2025 They focus on true partnership. They hear us and they innovate. They always stop us from telling them what features we need, and they try to understand our business pain points. Pros How quickly they bring solutions to our day-to-day problems. They have really focused on innovating. Cons With so many new things released in the product, sometimes it's hard to keep up. Would love to have more communication and documentation so we can adopt them all. Switched from [Sunwave](https://www.capterra.com/p/172475/Sunwave/) Really struggled with the revenue cycle solution previously. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Spencer R. Course Advisor Education Management ### "Efficient and Informative " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 27, 2025 Pros Very efficient and informative. Helped the entire process flow smoother, giving me the confidence in making an informed decision. Cons User interface could use work. Overall, the process was smooth and informative, however the layout wasn't as clear as I hoped. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CN Cherryl N. Mental health careWest Oaks Hospital Hospital & Health Care ### "Sunwave tool for mental health " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 23, 2025 It has been a strong EMR solution for behavioral health and substance use disorder treatment Its integrated platform and specialized features are significant advantages that has helped me . However the pricing should be considered Pros It is user friendly easy to navigate It also combines CRM, EMR, and billing functionalities, streamlining workflows and reducing the need for multiple software systems. Cons The cost can be of concern for smaller business Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Angelique M. Cadac Hospital & Health Care ### "The stepper" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2025 I feel its pretty good I enjoy using it. Pros I enjoy being able to use bulk signing. Really easy to navigate. Cons That sometimes it needs to go down for bug fixes Switched from [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) It was recommended to try this platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MW Mary W. COO Health, Wellness and Fitness ### "Best Behavioral Health EMR!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 21, 2025 I thought Lightning Step was going to fall behind the competion like Kipu and Sunwave. But they surprised us with their focus on their product, and their direct partnership with us. Pros I love what Lightning Step has done over the last year and a half. They focus on innovation and treat us as partners. We are an organization with multiple levels of care. Using Lightning Step, their AI tool (I think they call it Lia), and their telehealth allowed us to provide care in inpatient, residential, and outpatient settings. Cons I love everything about them. They provide the most value at the best price. Alternatives considered [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) [Sunwave](https://www.capterra.com/p/172475/Sunwave/) Reasons for choosing Sunwave All in one solution for comprehensive patient lifecycle management Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/172475/Sunwave/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Carepatron vs Sunwave](https://www.capterra.com/compare/172475-195467/Sunwave-vs-Care-Patron)