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Sunwave is a leading technology provider for Substance Abuse Treatment Centers. Its fully integrated platform includes substance abuse EMR, CRM, RCM, HR, and Billing software. Built from the ground up for addiction treatment, it empowers treatment centers to manage their operations in a single, unified platform. With the powerful reporting capabilities of Sunwave, users can make informed decisions that position their businesses for success. To learn more, visit: www.sunwavehealth
Provider
Sunwave
Located In
United States
Foundation
2015
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Live Online, Webinars, In Person, Documentation, Videos
Support
Chat, Email/Help Desk, 24/7 (Live rep), Phone Support, Knowledge Base
Sunwave was purpose-built for behavioral health & substance abuse treatment. We help facilities manage operations, gain better insights, and stay compliant - ultimately leading to better patient care.
Content Source: Sunwave
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Sunwave Reviews
Pros
The system is very user friendly, the support staff has been amazing. Any issues that we've ran into have addressed almost immediately.
I really like the reporting capabilities and the ability to move forms and clients through programs and different admissions.
They have both been very kind, attentive, and their actions show how much they care about their customers and believe in their product.
Cons
The inability to do a general search for a name (like in Salesforce).
I can do away with filing of paper records and poor tracking and following protocols.
Implementing was challenging, but change is always hard in the beginning.
"Would definitely recommend!"
Overall: My overall experience using Sunwave was a positive one. Staff support was great throughout the process. They were very attentive and always seemed willing to help.
Pros: It's very easy to use. Navigating the platform was simple without much hassle. Very comprehensive
Cons: Although it was easy to navigate, there seemed to be a few times where there were too many options to click through.
"Sunwave Systems are the Standard of Mental Health Care"
Overall: A migration of any size is a beast to tame and manage! The Sunwave team was there with us every step of the way...and you know you've struck gold when you ask repeat questions and you're met with patience and guidance.
Pros: Reports are so dynamic! Repeat admission function to track journey ASAM criteria additions Software that meets all state standards AS WELL AS monitoring the humanistic side of mental health care such as alumni relations
Cons: There is no specific function that is a con or unlikeable, because whenever we reached a wall or dysfunctional section, we reached out to the team and they helped us work through it.
"Great system for Substance Abuse"
Pros: Great dashboards and ease of use and good navigation
Cons: Has too many clicks but gets the job done
"SUNWAVERS recover"
Overall: Took a little while but progress was there in having help support
Pros: Helpful tool for helping those with substance abuse recovery
Cons: Can take a while to seek ongoing continuous treatments when helping others
"My Opinion"
Overall: I can do away with filing of paper records and poor tracking and following protocols. Sunwave makes this so much easier to do.
Pros: Telehealth allows the agency to be proactive as we are currently dealing with the COVID-19 pandemic and all sense of normalcy is gone. This is the answer to telecommuting.
Cons: The product is so customizable - I am deeply impressed.
