# Sunwave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Sunwave the right Mental Health solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172475/Sunwave/reviews --- Sunwave 4.5 (20) [View alternatives](https://www.capterra.com/p/172475/Sunwave/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Sunwave Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews CL Carly L Owner Mental Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “User friendly, EMR, CRM, I love how everything is in one system for our team“ August 12, 2020 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CN Cherryl N. Mental health careWest Oaks Hospital Hospital & Health Care Used the software for: Less than 6 months ### "Sunwave tool for mental health " March 23, 2025 4.0 It has been a strong EMR solution for behavioral health and substance use disorder treatment Its integrated platform and specialized features are significant advantages that has helped me . However the pricing should be considered Pros It is user friendly easy to navigate It also combines CRM, EMR, and billing functionalities, streamlining workflows and reducing the need for multiple software systems. Cons The cost can be of concern for smaller business Review Source KB Kyara B. Outpatient Clinician Mental Health Care Used the software for: Less than 6 months ### "Sunwave Systems are the Standard of Mental Health Care" June 1, 2024 5.0 A migration of any size is a beast to tame and manage! The Sunwave team was there with us every step of the way...and you know you've struck gold when you ask repeat questions and you're met with patience and guidance. Pros Reports are so dynamic! Repeat admission function to track journey ASAM criteria additions Software that meets all state standards AS WELL AS monitoring the humanistic side of mental health care such as alumni relations Cons There is no specific function that is a con or unlikeable, because whenever we reached a wall or dysfunctional section, we reached out to the team and they helped us work through it. Alternatives considered [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Reason for choosing Sunwave Bed boards, medication management, as well as the more specific outpatient functions. Review Source SM Sabrina M. Physician Medical Practice Used the software for: Less than 6 months ### "Great system for Substance Abuse" July 30, 2021 3.0 Pros Great dashboards and ease of use and good navigation Cons Has too many clicks but gets the job done Review Source KK KAREN K. Executive Director Hospital & Health Care Used the software for: Less than 6 months ### "My Opinion" August 13, 2020 5.0 I can do away with filing of paper records and poor tracking and following protocols. Sunwave makes this so much easier to do. Pros Telehealth allows the agency to be proactive as we are currently dealing with the COVID-19 pandemic and all sense of normalcy is gone. This is the answer to telecommuting. Cons The product is so customizable - I am deeply impressed. Switched from [Medical Mime](https://www.capterra.com/p/170346/M2-Select/) The product was stagnate and was not evolving. Review Source SE Samuel E. Program Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Sunwave Review" August 12, 2020 5.0 Overall impressed with the team and product. Pros Easy implementation. All the features needed to address our needs. Cons Unfamiliarity of a tabular software that holds data in that fashion. Switched from [Medical Mime](https://www.capterra.com/p/170346/M2-Select/) MedicalMime was going out of business and our rep from MedicalMime moved to Sunwave. Review Source TS Tiah S. Accounts Payable and General Ledger Associate Hospital & Health Care Used the software for: Less than 6 months ### "Would definitely recommend!" October 21, 2024 4.0 My overall experience using Sunwave was a positive one. Staff support was great throughout the process. They were very attentive and always seemed willing to help. Pros It's very easy to use. Navigating the platform was simple without much hassle. Very comprehensive Cons Although it was easy to navigate, there seemed to be a few times where there were too many options to click through. Review Source NC Nina C. Family Law Administrator Financial Services Used the software for: Less than 6 months ### "SUNWAVERS recover" October 2, 2024 4.0 Took a little while but progress was there in having help support Pros Helpful tool for helping those with substance abuse recovery Cons Can take a while to seek ongoing continuous treatments when helping others Review Source TG Tabitha G. Chief Clinical Officer Mental Health Care Used the software for: 1-2 years ### "You can't beat Sunwaves staff! " August 20, 2020 4.0 Pros The biggest thing that I appreciate about Sunwave is their customer service. At initial set up, \[SENSITIVE CONTENT HIDDEN\] was always available via phone, email or even in person, and she thoroughly explained everyting to me. After sometime, \[SENSITIVE CONTENT HIDDEN\] became our Product Consultant and she is just as responsive. When we opened another facility, she came to visit and make sure we had everything needed to implement Sunwave into our additional facility. They have both been very kind, attentive, and their actions show how much they care about their customers and believe in their product. Cons In previously used alternative software products, I was able to create & edit forms. Although, I don't necessarily like spending time developing & editing forms/software, it was nice to be able to make changes right away instead of submitting a ticket and waiting for the changes to be made. Reason for choosing Sunwave Again, I have to say it was the staff made the difference! \[SENSITIVE CONTENT HIDDEN\] thoroughly explained the software & its potential to our team. He took time and responded quickly when we had follow up questions. We knew that we were purchasing a product that was vested in its customers, becasue they were invested in the quality of thier staff. Review Source HL Heidi L. Director of Billing Hospital & Health Care Used the software for: 2+ years ### "I highly recommend this Software" August 12, 2020 5.0 Overall, it was a very good experience. The support you receive on a personal level at any time of the day is very assuring. They have made multiple improvements over the past few years as well which have been beneficial for our every day use. Pros This software is very user friendly. All components work together within the system which makes reporting amazing. This has also been one of the best systems for compliance auditing as well. Billing in general is less time consuming. Cons Just the initial change, learning a new system. That is never fun. Reason for choosing Sunwave Initially because we liked the presentation regarding the product and the reporting definitely stood out compared to what we were using. The fact that the CRM, EMR and billing were all inclusive and the compatibility was impressive. Review Source VS Vicki S. Therapist Mental Health Care Used the software for: 6-12 months ### "Great software" July 29, 2022 5.0 I am super happy with it. Pros I like it has a super convenient program. It allows a new user to be easily comfortable using the software. Compared to many other softwares it is much more user friendly. I also like that it saves everything so even if I step away from the pic I don’t have to worry about losing my info. Cons I don’t really have any cons when it comes to this software. Switched from [ZenCharts](https://www.capterra.com/p/158501/ZenCharts/) It confused a lot of employees Review Source LN Lauren N. Director of Quality Assurance Hospital & Health Care Used the software for: 2+ years ### "Great program " August 20, 2020 4.0 I have had a really great experience, our rep \[SENSITIVE CONTENT HIDDEN\] has been actually amazing. She is wonderful to work with, always helpful and always friendly! Pros I really like the reporting capabilities and the ability to move forms and clients through programs and different admissions Cons While I love the reporting I wish some of it could be a little more customized Switched from [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) More capabilities with sunwave Review Source CB Cody B. COO Mental Health Care Used the software for: 6-12 months ### "Love it, Love it, Love it" May 15, 2023 5.0 Sunwave has been great for us. the system is very user friendly, the support staff has been amazing. Any issues that we've ran into have addressed almost immediately. Pros The features along with the customizations. Cons Some of the trainings were a little short but they were recorded which allowed us to go back and review. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Sunwave Cost and speed of updates Review Source CA Christopher A. Director of Admissions Hospital & Health Care Used the software for: 2+ years ### "SUNWAVE IS THE BEST!" August 13, 2020 5.0 Pros Sunwave is very user friendly, Everything you need in one system! I like everything about this software from the billing, reports that can be customized and the customer service! Cons I don't have any negative to say about sunwave. Alternatives considered [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Review Source CL Carly L. Owner Mental Health Care Used the software for: 1-2 years ### "Silver Linings review " August 12, 2020 5.0 Sunwave is user friendly and Our Rep \[SENSITIVE CONTENT HIDDEN\] is always available to help when needed. Pros User friendly, EMR, CRM, I love how everything is in one system for our team Cons I didn’t like how our alumni portal was only paper attachments at first untill we upgraded to the alumni portal which has been great Review Source CG Clint G. Director of Admissions Mental Health Care Used the software for: 6-12 months ### "Excellent Customer Service" August 26, 2020 4.0 Pros The ability to run reports -- despite the fact that I've encountered my fair share of user errors in that dept ;) Cons The inability to do a general search for a name (like in Salesforce). Having to bounce around between opportunities and accounts to search names there seems like an extra step that could be eliminated. Review Source GW Grant W. IT/Facilities Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Good EMR with a lot of potential" August 13, 2020 4.0 Pros This platform is easy to use and to train others on. it is also easy to setup. The SunWave Admin support staff is very knowledgeable anf is always eager to help. Cons The platform is not as feature rich as a lot of other platforms. Sometimes developing new features takes a good amount of time. Review Source TN Tanya N. Counselor/Hypnotherapist Mental Health Care Used the software for: 6-12 months ### "Sunwave " August 23, 2020 5.0 Great service. Francese is always available to help, very knowledgeable, clear and patient. Pros Good program to write reports , easy to use. Cons All aspects of the program are easy to use Review Source MP Michael P. Case Manager Mental Health Care Used the software for: Less than 6 months ### "VRC- Sunwave Review" August 16, 2020 4.0 \[SENSITIVE CONTENT HIDDEN\] was incredible working with us. She was prompt in addressing our concerns and gave of several opportunities to collectively collaborate. Pros I enjoy the customizations and accessibility. Once you got a hang of the platform, it has a pretty good flow to it. Cons Our company has many employees who are not tech savvy. With this said, the platform can be a lot to look at the first few times to get the hang of it. Review Source LM Laura M. Therapist Mental Health Care Used the software for: Less than 6 months ### "Review" August 26, 2020 5.0 good Pros The software is easy to use and very simple to learn Cons Some concerns with ADA compliance for vision-impaired users Review Source jM jason M. Project Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Platform" August 3, 2018 4.0 Great group of folks Pros I like that we were able to automate a lot of our processes and eliminate a lot of human error Cons implementing was challenging, but change is always hard in the beginning Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.