Video RTC Ratings

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
5/5

About Video RTC

Our Video RTC Gateway connects peers or endpoints between WebRTC, RTMP and SIP technology to create advanced Video services that supports CTI/PBX or Contact Center software integration for Voice calling, Video calling, Live Chat, File Sharing, Screen Sharing without the need of either internal or external plugins. Video Gateway works in common hardware or Cloud VM servers configurations, providing a highly scalable base system to meet all customers requirements. Learn more about Video RTC

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Showing 6 of 6 reviews

Showing Most Helpful

Showing 6 of 6 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Verified Reviewer
201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 5, 2018

“Provide new channels such as video and Chat in an easy way to most Contact Centers.”

OverallProvide organizations with a very powerful channel, such as the video channel. Its integration is very easy and available for most contact centers.
ProsEasy to integrate with most Contact Centers, it's a powerful tool which provide new channels, such as web phone calls, video, screen sharing and chat using Webrtc. It's a customized solution that can be adapted to the customer needs in with a minimal effort. The technical team is very capable, and they provide very close support in the projects in which they are involved.
ConsBased on webrtc, currently it has some limitations depending on the browser used. The best supported browsers are Chrome and Firefox.
Reviewer Source 
Source: Capterra
March 5, 2018
Nacho C.
General Manager
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 1, 2018

“Great communication tool from our website to our company phone system”

OverallMore efficient customers interactions. It´s not that easy to set up for the first time but with the support of the supplier we got it working
ProsIt works smoothly and there is no need to install any application by the users. It runs direcly on the Firefox/Chrome/Safari browser
Reviewer Source 
Source: Capterra
March 1, 2018
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Javier S.
Director de tecnología
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 5, 2018

“It is a great solution for video RTC used in Contact Centers or similar.”

OverallEasy integration with external systems. It does not need complicated developments for its integration.
ProsEasily to implement. Multi Channel (web, mobile) Secure API Framework designed to connect external Business Systems or Contact Center technologies
Reviewer Source 
Source: Capterra
March 5, 2018
Giuseppe I.
Owner
Information Technology and Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 5, 2018

“We integrated this solution with our xcally product in very few steps. The result was amazing”

ProsThe open architecture of Video RTC product provides many advanced functionalities. With this product, you can enable video services almost immediately and therefore provide amazing services to your customers.
Reviewer Source 
Source: Capterra
March 5, 2018
stephane q.
Manager
Telecommunications, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 1, 2018

“We offer IVRpowers´ WebRTC application to our Business Customers and they are very satisfied. ”

OverallIncoming leads.
ProsIt is very easy to implement and use. The interface is also very friendly to understand and use. It's a very good product and it's very easy to explain it to the end customer.
Reviewer Source 
Source: Capterra
March 1, 2018
Avatar Image
Eric W. S.
Healthy Lifestyle Coach and Personal Trainer
Unspecified
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 25, 2018

“Interesting calling system”

ProsWhat I like most about this software is that it allows people to communicate with anyone easily. Hit a few buttons and you are talking with others.
ConsWhat I like least about this software is that there are some limits as to who you can connect with. There can be more to it.
Reviewer Source 
Source: Capterra
February 25, 2018