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"real answers"
Elias W. - marketing and financeOctober 23, 2024
STARTING PRICE
A$0
EASE OF USE
4.9/5
Based on Capterra user reviews
Glow allows you to create your own surveys, analyse the data and share the insights with who you want. But it is more than a survey management tool. Our platform also offers you access to a range of publications, from the latest thought leadership to bespoke Dynamic Reports across industry topics. Sign up for free today to test it out.
Provider
Glow
Located In
Australia
Foundation
2013
Open API
No
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, Live Online, In Person, Videos
Support
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base
CPG and Consumer goods businesses Advertising, media & PR agencies Advisory Businesses Market Research Agencies Panel companies
Content Source: Glow
Green rating bars show the winning product based on the average rating and number of reviews.
Glow Reviews
"Glow Software Surveying Tool Review"
Overall: It is useful for what it is, but other software programs of this same nature work easier.
Pros: I appreciate the survey templates they offer for this software. It makes it easier and faster to create the polling content you want. It also allows you to view your data in real-time from the surveys, which is convenient.
Cons: It is not quite as easy to get surveys out to everyone you would like. I wish there was more user-friendly email accessibility.
"Game Changer"
Overall: The GLOW platform was a game changer for us in delivering agile research solutions for our clients. A great platfom that is backed up by great account management and customer service.
Pros: The platform is super poweful and easy to use. The ability to create a new project, review and delploy into the market is seamless and the results portal is clean, intuitive and a big winner with our clients. The ability to also filter results by key attributes is a big winner.
Cons: Don't have any issues with the software and when we have asked for additional features the customer service team have only been too willing to accommodate our requests. Constant updates and upgrades show that GLOW are continuing to invest and develop this platform which is great for companies like ours.
"Super service, terrific team and powerful product"
Overall: We're very grateful to be in partnership with Glow across our research endeavours.
Pros: Glow are incredibly friendly and supportive. The whole team is open with their time, eager to create efficiencies in our processes where possible and elevate the quality of our output through their acute attention to detail. The platform is very self-intuitive from scripting to reviewing, making for an easy and engaging experience each project.
Cons: No cons which aren't being addressed already. We're really excited for the rollout of AV2 and its new reporting and analysis features.
Vendor Response
"Fantastic platform, it's become my secret weapon"
Overall: It's my go-to platform when I need to move quickly and efficiently for clients, helping streamline my research process. It's cut days and thousands out of project fees, which really helps under time and cost pressures for my clients, meaning we can get more done, sooner. Plus, the UX is fantastic, meaning I'm proud to share both the survey and the dashboard with my clients.
Pros: It's my go-to platform when I need to move quickly and efficiently for clients, helping streamline my research process.
Cons: It's fantastic for what it is. Occasionally I find myself running into minor snags, but everything is resolved quickly when the highly-attentive team steps in to help, or otherwise is on the to-do list of future initiatives. Tiny improvements would be nice (e.g. Q ready SPSS, capturing partial data), but these are minor niggles in an otherwise superb platform.
Vendor Response
"Glow. Fast & Intuitive Research! "
Overall: Overall working with Glow is a very positive experience making survey work and reaching the right audiences we need really quick & easy. Highly recommended!!
Pros: The Glow platform is really intuitive to use and very easy to pick things up. It's visually pleasing and there's simple options available for creating filters, crosstabs and extracting data for analysis. It's also great to have support at hand when/if you need it!
Cons: It would be great to have a function / option to turn charts into tables when you want that view.
Vendor Response
