Who Uses This Software?

Veterinarians that are frustrated with the old PiMS model who are ready for a better, easier way to manage their practice!


Average Ratings

15 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $299.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Shepherd Software
  • shepherdapp.com
  • Founded 2016
  • United States

About Shepherd App

Shepherd is changing the industry for the better. Veterinary Experience Technology is unlike anything on the market today. Weve thrown away the old PiMS model, and replaced it with technology that is intuitive and requires virtually no training.


Shepherd App Features

  • Appointment Reminders
  • Appointment Scheduling
  • Billing & Invoicing
  • Boarding Management
  • Image Storage
  • Inventory Management
  • Patient Records
  • Prescription Management
  • Treatment Plans

Shepherd App Reviews Recently Reviewed!


I love Shepherd! Just click, click, click, and your records are done!

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: My favorite part is how easy it is to use. The tabs are intuitive. There is not too much going on on each page.

Cons: It doesn't yet sync with laboratory or online pharmacies. I believe in time it will. Also I am still in the input phase where I have to enter charges for products etc. I think a larger clinic would have this done for them but, since I didn't have Austin made I am having to do that day by day.

Overall: It's so fast! It saves me time!

Superb software with excellent customer support.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is ease of use for everyone within the clinic, from the receptionist to the technicians and doctors.

Cons: No complaints as of now. The Shepherd team is adding to the software as we make suggestion/comments of what we need.

Very user friendly, intuitive, a great addition to any hospital.

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The dashboard for patients allows easy access to move between records, reminders are set in place for additional check points when completing records and putting in charges, great customer support, very easy to use.

Cons: None at this time but would love to see this used in many more hospital to help eliminate missed charges and it is very easy for any new or experienced staff member to use

Overall: This software has great reminders in place as you move thru the medical record so that no areas of the record are left incomplete. The treatment portion allows charges to easily be put in and is efficient when creating a treatment plan for patients.

Of the 4 software packages I have worked at in various clinics, Shepherd is hands down the best

Mar 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is so intuitive, we were up and running immediately. The interface is slick and visually appealing without a busy cluttered appearance. Support is multimodal and rapid. I always have the help I need right when I need it. Data transfer was smooth too. I love the preloaded diagnoses and client information sheets which save me a ton of time at discharge. The customizable physical exam templates allow me to chart as I go with each patient so I am out the door on time and I have had much fewer missed charges. I can't say enough good things about this software, it was the best choice for our start up and I know Shepherd will grow with my practice.

Cons: There are a few features that I would like to see such as a way to email invoices/receipts with one click, however so far everyone I have asked for already has had a scheduled release date and an easy work around that Shepherd could offer in the meantime. This is obviously just a function of it being a relatively newer program and very soon everything I want will be available. I haven't come across any bugs or problems with it functioning as intended so they definitely did lots of beta testing to make sure it would be smooth sailing for their customers.

This is the easiest software I have ever used. Easy to navigate and to pick up when you first start

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to digest the whole screen when you first open it. Not so much clutter. The ability to drop things into multiple sections in one function.

Cons: The search engine is difficult to find the client or patient at times. Would like to be able to search using phone numbers.

Overall: It makes capturing charges and putting in notes for the patients much easier and proficient. Super easy to use.

Best software I've used in over 20 years in the field!

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is extremely easy to transition to. There is virtually no learning curve, and coming from someone who is generally technologically challenged, that says a lot. One of my favorite things about the software is the simplicity of it. It doesn't take 10 steps to achieve 1 goal, it only takes 1. When you are trying to take care of critical patients, or any patients for that matter, no one wants to spend more time than they have to putting things in the computer. This software makes our use of time more efficient.

Cons: The only "con" so to speak, was when we were first transitioning, and that also falls under ease of use. Coming from software that was complicate, and all over the place, and took several steps to complete one task, it was difficult to how easy Shepherd is to use. We often felt as if we were missing steps.

Overall: Comfort in knowing that my records are complete, and knowing that I have more time to take care of my pTIENTS.

Easily the most user-friendly software in my experience

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very user friendly, navigation through software and patient records is extremely easy
Extremely easy to upload lab results, radiographs, images, and other documents to patient record
Remote access is available on any computer with internet
Drug doses are automatically calulated minimizing error
Charges are automatically captured when treatments are entered as completed
Estimates are fast and easy to prepare

Cons: Search mechanism is limited to patient and client names, unable to search by breed or diagnosis, etc. at this time
Populated Physical Exam is limited to companion mammals and isn't quite 100% applicable to avian and reptile species (or amphibian, fish, invertebrates, etc)

Pleasant and Efficient

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is easy to use and well organized. I love that the SOAP is so clearly laid out. Images and all diagnostic work is easy to upload and easy to find.

Cons: Sometimes the way it prints out for the rDVM's is not the way it looks on the screen originally and it can be confusing to read.

Tech's Dream!

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Incredibly easy to use! Requires almost no training! Medical record and invoice created at once means less missed charges! Less time spent charting, and more time spent on patient care!

Overall: Honestly hard to complete this category! This software has done amazing things for our hospital! Charts don't have to be the focus of your day...patients can!

Great

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: User Friendly, captures charges, calculates injections automatically. Minimal room for errors. Auto save!

Overall: A few clitchs here and there, but with customer support always available most errors get corrected or explained in a timely Manor

This software is amazing! It's so easy and let's you spend more time taking care of your patients!

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's simple, and helps make our job easier. It allows us to spend more time with our patients and less messing with a complicated software system.

Cons: I really don't think there is anything... it would be amazing if Idexx would partner with shepherd eventually so uploading your lab and rads would be easier. But overall it's amazing!

Very professional, easy to use, and efficient!

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The spplication is Intuitive, easy to use, time saving, aesthetically pleasing, and innovative. I also like how you can use it on various technology.

Cons: Currently in trial mode - bugs are being worked out and the product is being fine tuned through trial and error.

Very easy to use!

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Our team uses this product and I know that they love it. It saves so much paper and is very easy to input photos and documents into.

Excellent

Mar 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy access to all data is amazing. The remote access is simple and user-friendly. I also love that I can search for the patient by name. I like that I can easily see the findings in the exams. I also like that charges are entered so efficiently.

Cons: My main challenge has been learning all the great things I can easily add to discharges. As a relief vet, I am sad that I don't get to use the software more frequently.

Life Changing!!

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The only software that functions the way our team thinks and works! There is NO training needed, our entire team has been shocked at the ease of use and how intuitive it is. It's optimized for mobile devices (REALLY) and when we administer treatments as technicians the medical record and invoice are done at the same time with no separate set up or module linking.