--- title: "Shepherd Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Shepherd the right Veterinary solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/172485/Shepherd-App/reviews/" page_type: "reviews" language: "en" --- Shepherd 4.7 (89) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Shepherd Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews KB Keri B Clinic ManagerVeterinary, 11 - 50 employeesUsed the software for: Less than 6 months. “I love all of the capabilities Shepherd has in terms of integrations, tracking of employee usage, the task options, etc.“ May 14, 2025 ES Emily S Assistant Practice ManagerVeterinary, 2 - 10 employeesUsed the software for: 6-12 months. “I do not like the ID numbers that are populated for patients-I wish they only used numbers and not a combination of numbers and letters.“ July 23, 2025 SB Susana B Veterinarian-OwnerVeterinary, 51 - 200 employeesUsed the software for: 6-12 months. “Shepherd has allowed our clinic to become truly paperless (after over 10 years of trying!) because it has all the forms integrated within the software.“ July 25, 2025 BS Brianna S LVTVeterinary, 51 - 200 employeesUsed the software for: 6-12 months. “Forms do not auto save which has caused anesthesia records to be lost multiple times.“ July 23, 2025 SD Sadie D Office StaffVeterinary, 11 - 50 employeesUsed the software for: 6-12 months. “I like that we can submit our own ideas on what we'd like to see improve, and when enough people have the same ideas, they work hard to update and improve the program.“ July 23, 2025 CR Chris R Office ManagerVeterinary, 11 - 50 employeesUsed the software for: 6-12 months. “I wish the read only mode offered more. If the intermet is down you cant do much with the system.“ July 23, 2025 MB Melissa B Associate VeterinarianVeterinary, 11 - 50 employeesUsed the software for: 6-12 months. “The “task” feature is a game changer for consistent, fast, and documented employee communication.“ July 24, 2025 GB GINA B Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “Lately they seem to issues when they do software updates with the software have glitches. “ July 25, 2025 ## Showing most helpful reviews Showing 1-25 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EC Erika C. Veterinarian Veterinary Used the software for: 1-2 years ### "Functional Practice Management Software" August 5, 2025 4.0 Overall i really like this software. It is mostly intuitive and improving all the time. I reslly appreciate how adaptable it is. Pros I appreciate how quickly i can get in touch with the support staff. They are always able to answer my questions and are very receptive to feedback in suggested improvements. Cons It took a little while to fully understand how to work with it in our established flow. The tutorials are useful, but a full orientation with someone to go through using it in our situation would have been more helpful. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Looking for something less expensive, more useful in our environment. Review Source SM Sam M. Practice Manager Veterinary Used the software for: 1-2 years ### "A Smart Move for Our Practcie" July 24, 2025 5.0 Transitioning to Shepherd has been a positive and refreshing change for our clinic. While the setup came with the usual learning curve, it gave us the chance to clean up our data and start fresh—something we truly appreciated. The system is intuitive and easy to navigate, and generating reports is now much simpler and more aligned with the metrics that matter to our business. One of the standout features has been Shepherd’s customer support team. They’re responsive, open to feedback, and genuinely committed to improving the platform. We’ve seen real updates happen within a reasonable timeframe based on user input, which makes us feel heard and valued as a clinic. System reliability has also been a huge plus...only a couple of minor hiccups in over a year, which is a major improvement from our previous PIMS. Overall, Shepherd has made our workflows more efficient, our reporting more meaningful, and our team less stressed. We're really happy we made the switch! Pros The platform is intuitive and easy to navigate. Generating reports is significantly simpler and now includes the key metrics we need to run our business effectively. The customer support team is responsive, helpful, and genuinely values clinic feedback—often implementing thoughtful updates within a very reasonable timeframe. Cons While the transition to Shepherd wasn’t without a few bumps, it provided a great opportunity to clean up our system and start fresh—which I genuinely appreciated (especially as someone who enjoys working with spreadsheets!). Since switching over a year ago, we’ve only experienced two unexpected downtimes, which is a major improvement compared to the frequent issues we had with our previous PIMS. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Digitail](https://www.capterra.com/p/167764/Digitail/) Reason for choosing Shepherd Ease of use of the software for the entire team. Scheduling was much easier! Reasonable pricing options. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Ease of use to go to cloud-based system. Better options for our clients. Review Source Dr. Dan M. Veterinarian Veterinary Used the software for: Less than 6 months ### "Sheperd is not there yet!! Scrolling and clicking software." August 24, 2026 3.0 Disappointed, I should have looked closer. Since very well advertised and has great reviews I thought I was getting the best. Staff feels same way, record retrieval will require keeping former.software for a long long time. Pros Creating a Soap is logical but hate conferimation extra step, lost income step. Conversion went smooth and was free. AI help (sheppy) is useful. Cons Lots of time spent retrieving MR for what was done last time or last year. Software is completely not customizable, if u want to record any objective or physical exam findings you must use a physical exam form, not AI. AI program although included not even close to accurate as others available for vets. Reminders typical as other PIms but no remind if never done.and it likes to double remind lab work (CBC/chem gets 2 reminders). No simple test results option, must manually enter (type Felv test negative) Alternatives considered [NaVetor](https://www.capterra.com/p/178450/Patterson-Technology/)[Nectar](https://www.capterra.com/p/186557/PerkNow/) Reason for choosing Shepherd Quality of product seemed better and more tested. Definitely better advertised. Switched from [Vetport](https://www.capterra.com/p/92897/Vetport/) Looking for customer support and increased efficiency. Review Source Response from Shepherd Software September 15, 2026 Dr. Dan, thank you for your feedback. We are constantly making improvements based on customer input. Reviews and comments like yours help us improve the software with every update. Please reach out to us. We'd love to show you how the features work, especially after our most recent update. Saturday's release made PE templates even easier to work with. Thank you again for your honesty, and we hope to connect with you soon! EB Elena B. Veterinarian Veterinary Used the software for: 6-12 months ### "Two paws up!" September 11, 2026 5.0 From the time of the demo meeting to the actual setting up the program, every person has been an absolute pleasure and was a mostly "seamless" transition from paper to paperless/paper light. 100% recommend. Pros I love how customizable the program is. It can be tailored to our specific practice needs. Easy to use and customize reminders for patients. It is very convenient to make appointments. I can't speak highly enough of the folks working the support desk. Amazing and very knowledgeable about the ins and outs of the program. They don't give up on tough problems and help guide you with the "how to fix it." Hands down the best program I have used. Cons When you edit the inventory/products individually, it brings you back to the beginning of the list, instead of the page you are working on once you hit save. I wish there was an app for clients to use on their phone. I also wished there was a better integration for communications/texting and didn't cost as much. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) cumbersome, nobody knew how to use it, slow Review Source AT Ashley T. Practice manager Veterinary Used the software for: 6-12 months ### "We love shepherd! " July 23, 2025 4.0 Overall, I really like using Shepherd. It’s intuitive and easy to navigate, which makes training new staff and managing daily tasks more efficient. The layout is clean, and the workflows make sense, which helps keep things running smoothly. While occasional update issues can be frustrating, the overall user experience is positive, and I appreciate how the platform continues to evolve. Pros I really appreciate how frequently Shepherd updates its software. The regular updates keep the platform fresh, introduce helpful new features, and show that they’re responsive to feedback from clinics. It makes it feel like the software is growing with us, constantly improving and adapting to meet our needs in a fast-paced veterinary environment. Cons While I appreciate the frequent updates, there are times when those updates cause unexpected crashes or system slowdowns. This can be frustrating and disruptive to our workflow, especially during busy times. It’s a real challenge when it impacts patient care or delays service, so more stability during rollouts would make a big difference. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) I changed practices and pine creek animal hospital uses shepherd Review Source KB Kathy B. Practice Manager Veterinary Used the software for: 1-2 years ### "Shepherd is a must for practices" August 6, 2025 5.0 Overall we've had an amazing experience with Shepherd. Our practice has been able to utilize all the features to make us more efficient. We've seen a lot of updates that have also improved our overall experience. Pros We love how streamlined Shepherd is. Everything is all in one place for medical records, no need to go searching for what you are looking for. Cons When sending text messages, right now you have to type the name of the patient into the message, instead of just being able to choose the patient name. Switched from [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/) The work flow was horrible. It would take 10 steps just to do something simple. The lag time on the site was horrible too, even though we told them many times there was a problem. Review Source SB Susana B. Veterinarian-Owner Veterinary Used the software for: 6-12 months ### "Shepherd has transformed and improved our work flow!" July 25, 2025 5.0 I love it, and I look forward to future updates that only make this great platform even better. I learn a lot from the video updates. Pros Shepherd has allowed our clinic to become truly paperless (after over 10 years of trying!) because it has all the forms integrated within the software. It also integrates SMS texting and allows the comm's to be easily inserted into the patient file. The UI is extremely user friendly. In fact, many of the functions the staff could not "find" were literally found by hovering over items! I love how customizable it can be: each DVM can create their own exam template, each user can create their own shortcuts. Services can auto populate home instructions. I especially appreciate the ability for each user to provide feed back and suggested new features- and even more impressive: the Shepherd Team's responsiveness to those suggestions. Thank you for Dark Mode! Cons Inability to change the description of a service. Sometimes it would be helpful to be able to slightly edit the item. For example "Growth Removal <2cm" to "Growth Removal <2cm: Sternum" to differentiate from the 2nd item "Growth Removal <2cm: Right Hip" to best define estimates, communicate with client and the next day's team members. Shepherd AI functionality: rather slow and still needs refinement Alternatives considered [easyVET](https://www.capterra.com/p/134498/easyVET/) Reason for choosing Shepherd Ease of use, interface was "clean" and not cluttered. Good pricing strategy w/out too many layers or hidden fees: would make budgeting easier. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Avimark kept crashing: unable to launch application, would freeze/ lock the computers on the entire network. Review Source KS Kelsey S. Client Service Manager Veterinary Used the software for: Less than 6 months ### "Mostly great experience " July 25, 2025 4.0 We previously had Intravet as our PIMS and Shepherd is so much more user friendly. Our practice seems to run a lot smoother now that we have Shepherd. It is very difficult whenever the system goes down though. We are a walk in practice that seems more than 100 patients per day. When the system goes down for longer than about 10 minutes we really struggle running. Pros I really like that Shepherd is cloud based, it makes it to where we can work from anywhere including invoicing during our large animal farm calls. It is also very user friendly for the majority of things. Cons There are not automate statement fees. The Patient names show up above the client names when searching for client/patient When the system goes down... Alternatives considered [Digitail](https://www.capterra.com/p/167764/Digitail/) Reason for choosing Shepherd We chose Shepherd due to ease of us. It would work the best without walk in practice flow. We could customize the majority of settings to make it work for us. Switched from [IntraVet](https://www.capterra.com/p/92882/IntraVet/) We are too big of a clinic to be able to properly function with Intravet. We have roughly 15 computers using our PIMS at any given time. We also see more than 100 patients a day so we our grew out abilities in Intravet Review Source SB Susanna B. Practice Manager and LVT Veterinary Used the software for: 1-2 years ### "10/10 Support" July 23, 2025 5.0 My experience with the staff has been wonderful. They reach out and check in from time to time. If I have any issues, like lab work not linking, they will follow up after the situation has resolved to ensure that everything is still going well. They are very responsive in their chat. Pros The software is very user friendly. It took minimal training to get us up and running when we opened last year. I love that they listen to the users and update features based on what the users ask for. Cons I don't love that we are not getting charged for text messaging when it was free, but I do understand why. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[NaVetor](https://www.capterra.com/p/178450/Patterson-Technology/)[Provet](https://www.capterra.com/p/137569/Provet-Cloud/) Reason for choosing Shepherd The cost and the ease of use were the 2 main factors. The free text messaging was a big selling point as well. Most other softwares are cost per user or cost per user amount (like 1-10 or 11-15). Review Source DA Dave A. Business Manager Veterinary Used the software for: 6-12 months ### "Shepherd is the Best, Look No Further!" July 28, 2025 5.0 Simple, we love it! Everyone in the hospital loves Shepherd. We've saved money and time and we feel more confident with Shepherd than any other solution any of our team has used. We highly recommend it! Pros When we used Neo, we paid nearly $400 a month for access to it. And it was very limited to the partners you could integrate with. In addition, we paid over $200 per month for a third-party text messaging service. With Shepherd, our text messaging is incorporated into Shepherd, we pay nothing extra for it. We can integrate with literally dozens of other product providers and do in some cases. We do not pay Shepherd for this integration. We simply pay the product developer their fee. In all, we save over $300 a month by using Shepherd. Now this doesn't include the value associated with the fullness of the Shepherd product. It is by far, and I've looked at over seven, the best veterinary software package on the market. It is, in my opinion, "head and shoulders" above the competition. It is robust, customizable, and it's a time-saver. Do your homework and you will see, Shepherd is the best option. Our team learned it after two training sessions and "everyone" loves it. There is no going back, or moving on for us. Whether it is scheduling, or patient/client management, Shepherd is a breeze. Finally, the support is OUTSTANDING! They always have an answer and they are truly invested in our success! One more, they update regularly with noteworthy functionality and much of it is driven by client input. Overall score: 15 out of 10! Cons You have to pay attention to set up. Shepherd is very robust and you need to "think about" how you want it to operate and function. If you do that, you're in good shape. If you make assumptions during set-up and you don't follow their instructions and advice, you can get yourself into trouble. ASK QUESTIONS and pay attention. Alternatives considered [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[NaVetor](https://www.capterra.com/p/178450/Patterson-Technology/) Reason for choosing Shepherd Better, easier, less costly, more feature function and more available integrations. Switched from [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) Less cost, more functionality, more user friendly and time-saving, money saving features and integrations. Review Source LB Leslie B. Assistant Practice Manager Veterinary Used the software for: 1-2 years ### "Shepherd Review" July 23, 2025 5.0 Excellent, easy transition from our previous PiMS, easy to use, total buy-in from the staff, everyone loves it. Pros Ease of use, great support, innovative, listens to their clients, makes changes as needed, great on-boarding Cons Reporting still leaves a bit to be desired. There are ways around getting what you need for your reports, but came from a PiMS with GREAT reporting. Alternatives considered [Digitail](https://www.capterra.com/p/167764/Digitail/) Reason for choosing Shepherd Ease of use, better presentation, cost, look. Switched from [IntraVet](https://www.capterra.com/p/92882/IntraVet/) IntraVet didn't give us what we needed, also were looking for a cloud-based alternative Review Source LM Laura M. Owner, Veterinarian Veterinary Used the software for: 1-2 years ### "Thank you Shepherd!" July 25, 2025 5.0 Veyr happy with our decision. As a first time business owner/practice owner we had lots of choices when it came to choosing PIMS. Shepherd was by far the cleanest, most aesthetic and efficient software. Pros Shepherd is streamlined and efficient and perfect for our ugent/emergent care hospital. There is excellent customer service and the team is always working on improvements based on customer feedback. SOAPs are easily written, readible, and records are easily sent to referring DVMs which makes managing patients between doctors and practices very efficient. Cons Nothing comes to mind. It did take a while for Idexx imaging to integrate; however it works great now and that's nobodies fault at all! Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Instinct Science](https://www.capterra.com/p/234498/Instinct-EMR/) Reason for choosing Shepherd Ease of use. The aesthtics of the interface are also very nice. Review Source MS Mindy S. Practice Owner Veterinary Used the software for: 1-2 years ### "Great PIMS" July 29, 2025 5.0 Pros The user interface and features such as tasks, tagging employees, and templates. I also love the Shepherd Pay. Cons Some capabilities are not maximized for equine mobile practice - I would really love to have access the schedule calendar more easily in a remote setting. An app similar to google calendar that is accessible without internet but syncs throughout the day would be ideal. Alternatives considered [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/) Reason for choosing Shepherd Better UI and no cost for migration or data Switched from [Covetrus Impromed Equine](https://www.capterra.com/p/141475/ImproMed-Equine/) Outdated and poor support with poor user experience Review Source EL Eileen L. AR HR Veterinary Used the software for: 6-12 months ### "A/R and HR" July 25, 2025 4.0 I personally used DVMax for 21 year and was a little scared to change over to a new system and but I now love it!!! Pros easy to learn and easy to use. The ability to jump from owners account to patient's page. Scheduling no problem Cons Times when the system is down, and no being able to speak to a live person. Don't care for Sheppy AI Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) DVMax no longer available, we found this as our best option. Review Source KB Keri B. Clinic Manager Veterinary Used the software for: Less than 6 months ### "LOVE Shepherd!" May 14, 2025 5.0 LOVE Shepherd! It's leaps and bounds ahead of Avimark and even Hippo which I thought at the time had good features. Since starting Shepherd, I could never go back to anything else as this system is so robust. Pros I love how 'connected' everything is. Everything is hyperlinked so you can easily go between each feature. I love all of the capabilities Shepherd has in terms of integrations, tracking of employee usage, the task options, etc. It has so many really useful and helpful features that Avimark and Hippo never had. Cons My only negative so far with Shepherd, is the learning curve with fixing certain things like card transaction mistakes. Once I got through that, it's been smooth sailing. Switched from [Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/) Shepherd bought Hippo out. I'm glad it did or we'd of kept using the same software that was just OK, and the hassle of switching and retraining kept us from making a change. Review Source MD Morgan D. Owner/veterinarian Veterinary Used the software for: Less than 6 months ### "A game changer for our practice!" January 18, 2023 5.0 Every single person that helped us transition was beyond amazing and patient. The training was simple with the available walkthroughs. Pros The software itself is fantastic alone, but the customer service is too notch. Transitioning from our previous software to this one was as simple as it could be- of course, work on our end was involved and sometimes tedious, but it was easier than I expected. Cons I would love the ability to have the reminders for preventions update automatically for the quantity purchased. Currently we are going in manually to change them, which works since I created an automatic task to remind us to do it. Alternatives considered [VetBadger](https://www.capterra.com/p/166796/VetBadger/)[DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/)[Provet](https://www.capterra.com/p/137569/Provet-Cloud/) Reason for choosing Shepherd The flow of it made sense, staff was happy with it during the demos. Switched from [Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/) I was going to cause harm to something or someone if I had to continue to deal with hippo on a daily basis. No customer support after the first 5-6 months. Literally would take weeks for a response. The new update caused my vaccination due dates to disappear, reports didn’t work correctly (some of them didn’t from the beginning and they could never get the fixed for some reason), signing every chart and medication was ridiculously time consuming so it was making us less efficient overall. Review Source LR Laney R. Practice manager, CVT Veterinary Used the software for: 1-2 years ### "Shepherd the Start Up Vet's best friend " January 20, 2022 5.0 Shepherd makes it possible for us to run our house call practice as a small team. Without Sheperd, we would need a full time receptionist. Pros Sheperd is easy to use and learn. The support chat is a REAL person and they are the same people day to day so they understand how you need the software to function best for your practice. The support team also seems to have a veterinary background so you can use the correct terminology to communicate with them. Cons The biggest con's were that it did not integrate with laboratories, but now they connect to Idexx and Antech so we are happy! Switched from [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) I have used many software in my time as a tech this is by far the most user-friendly. Review Source DJS Dr. Jantzen S. Medical Director Veterinary Used the software for: Less than 6 months ### "Shepherd is wonderful" January 25, 2024 5.0 Pros The ease of setting it up. Smoothness when completing transactions Cons Not able to customize certain forms for print Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Reason for choosing Shepherd Better price point and suitable for our style of operation. Review Source DB Dustin B. Medical director and urgent care veterinarian Veterinary Used the software for: 1-2 years ### "Shepherd is great! Highly recommend and works great for urgent care " July 27, 2025 5.0 awesome, love the program for what we do in urgent care. easy to follow and I could write a SOAP within 5 minutes of using the program. Results sync easily and from a medical standpoint, it is a winner! Pros It is very easy to use, intuitive, easy to follow and works great to have a complete records in quick amount of tim, they are very receptive to feedback and suggestions Cons the whiteboard is not helpful but I know they are working on this - they are also working on going from a tab based system to having the SOAP be in a single scrolling list which will be great!! Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Reason for choosing Shepherd cost and did not need something so robust Review Source SS Stephanie S. Veterinarian, Owner, Founder Veterinary Used the software for: 1-2 years ### "Good utility for the price" July 23, 2025 4.0 Good utility for the price. As a single veterinarian mobile practice, it's a good PIMS. I spoke with 6 other PIMS and chose Shepherd, and I'm happy with my choice. Pros I'm a single vet mobile practice so I don't use a lot of functions of Shepherd. But the ones I use I like. It's fantastic on a desktop/laptop but really difficult to use on a cellphone (formatting changes and its hard to use). Their customer service is stellar and they are making continuous updates and improvements. The pricing is good and they have ways to get a discount by participating in certain programs. Cons It's almost impossible to use on a cellphone. It's functionality isn't great for a mobile veterinarian. Review Source AH Audrey H. Veterinary Technician Veterinary Used the software for: 6-12 months ### "Overall Good PMS" July 23, 2025 5.0 One of my favorites. Not too much information like EZ VET is. Would like to be able to see items in groups, such as all the SOAPS at once, or all the client communications at once so I can search it easier. Pros Easy to learn and use! Great tracking of every move and who did it. Helps me track if I texted or emailed the client if I forgot I already did it. Cons Some of the reports are not as detailed as I would like. I would like to be able to see multiple screens at one time and I have to open 2 browsers to view 2 screens. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) cloud based going away. Needed to switch. Review Source SJ Steven J. Director of Operations Veterinary Used the software for: 2+ years ### "Still pleased after several years. " July 23, 2025 5.0 The last few years have been great. We look forward to many more years of a great working relationship with Western Arizona Humane Society. Pros The software continually evolves overtime and accommodates new technology on a regular basis. Regular updates keep us happy and productive. Cons We'd have to stretch pretty far to find a dislike. Budgeting the new charges for SMS messages will be a priority as we have never had to pay for on this before. Review Source SW Shelly W. Owner bookkeeper Veterinary Used the software for: 6-12 months ### "Good for reporting" July 26, 2025 4.0 I use Shepherd mainly for bookkeeping purposes so I'm only familiar with reporting not the everyday use in the hospital setting. Pros Ease to learn and navigate to reports, as I use the software for reporting to do daily bookkeeping tasks. Cons Slow to resolve an important issue for reporting net totals for returned products on the Sales Tax report Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) In order to update software to cloudbased Review Source DT Dakota T. Practice Manager Veterinary Used the software for: Less than 6 months ### "Shepherd review " May 11, 2023 5.0 Very happy and would recommend Pros How easy it is and how it makes our jobs less hectic! Cons Couple things missing but the are working on it! Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Reason for choosing Shepherd How simple and effective it was Switched from [Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/) They were awful Review Source JM Julie M. CVT Used the software for: 1-2 years ### "Best software I've used in over 20 years in the field!" March 20, 2018 5.0 Comfort in knowing that my records are complete, and knowing that I have more time to take care of my pTIENTS. Pros The software is extremely easy to transition to. There is virtually no learning curve, and coming from someone who is generally technologically challenged, that says a lot. One of my favorite things about the software is the simplicity of it. It doesn't take 10 steps to achieve 1 goal, it only takes 1. When you are trying to take care of critical patients, or any patients for that matter, no one wants to spend more time than they have to putting things in the computer. This software makes our use of time more efficient. Cons The only "con" so to speak, was when we were first transitioning, and that also falls under ease of use. Coming from software that was complicate, and all over the place, and took several steps to complete one task, it was difficult to how easy Shepherd is to use. We often felt as if we were missing steps. Review Source