# Shepherd Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Shepherd the right Veterinary solution for you? Explore 87 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172485/Shepherd-App/reviews --- Shepherd 4.7 (87) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Reviews of Shepherd Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews KB Keri B Clinic ManagerVeterinary, 11 - 50 employeesUsed the software for: Less than 6 months. “I love all of the capabilities Shepherd has in terms of integrations, tracking of employee usage, the task options, etc.“ May 14, 2025 ES Emily S Assistant Practice ManagerVeterinary, 2 - 10 employeesUsed the software for: 6-12 months. “I do not like the ID numbers that are populated for patients-I wish they only used numbers and not a combination of numbers and letters.“ July 23, 2025 SB Susana B Veterinarian-OwnerVeterinary, 51 - 200 employeesUsed the software for: 6-12 months. “Shepherd has allowed our clinic to become truly paperless (after over 10 years of trying!) because it has all the forms integrated within the software.“ July 25, 2025 BS Brianna S LVTVeterinary, 51 - 200 employeesUsed the software for: 6-12 months. “Forms do not auto save which has caused anesthesia records to be lost multiple times.“ July 23, 2025 SD Sadie D Office StaffVeterinary, 11 - 50 employeesUsed the software for: 6-12 months. “I like that we can submit our own ideas on what we'd like to see improve, and when enough people have the same ideas, they work hard to update and improve the program.“ July 23, 2025 CR Chris R Office ManagerVeterinary, 11 - 50 employeesUsed the software for: 6-12 months. “I wish the read only mode offered more. If the intermet is down you cant do much with the system.“ July 23, 2025 MB Melissa B Associate VeterinarianVeterinary, 11 - 50 employeesUsed the software for: 6-12 months. “The “task” feature is a game changer for consistent, fast, and documented employee communication.“ July 24, 2025 GB GINA B Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “Lately they seem to issues when they do software updates with the software have glitches. “ July 25, 2025 ## Showing most helpful reviews Showing 1-25 of 87 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EC Erika C. Veterinarian Veterinary Used the software for: 1-2 years ### "Functional Practice Management Software" August 5, 2025 4.0 Overall i really like this software. It is mostly intuitive and improving all the time. I reslly appreciate how adaptable it is. Pros I appreciate how quickly i can get in touch with the support staff. They are always able to answer my questions and are very receptive to feedback in suggested improvements. Cons It took a little while to fully understand how to work with it in our established flow. The tutorials are useful, but a full orientation with someone to go through using it in our situation would have been more helpful. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Looking for something less expensive, more useful in our environment. Review Source SM Sam M. Practice Manager Veterinary Used the software for: 1-2 years ### "A Smart Move for Our Practcie" July 24, 2025 5.0 Transitioning to Shepherd has been a positive and refreshing change for our clinic. While the setup came with the usual learning curve, it gave us the chance to clean up our data and start fresh—something we truly appreciated. The system is intuitive and easy to navigate, and generating reports is now much simpler and more aligned with the metrics that matter to our business. One of the standout features has been Shepherd’s customer support team. They’re responsive, open to feedback, and genuinely committed to improving the platform. We’ve seen real updates happen within a reasonable timeframe based on user input, which makes us feel heard and valued as a clinic. System reliability has also been a huge plus...only a couple of minor hiccups in over a year, which is a major improvement from our previous PIMS. Overall, Shepherd has made our workflows more efficient, our reporting more meaningful, and our team less stressed. We're really happy we made the switch! Pros The platform is intuitive and easy to navigate. Generating reports is significantly simpler and now includes the key metrics we need to run our business effectively. The customer support team is responsive, helpful, and genuinely values clinic feedback—often implementing thoughtful updates within a very reasonable timeframe. Cons While the transition to Shepherd wasn’t without a few bumps, it provided a great opportunity to clean up our system and start fresh—which I genuinely appreciated (especially as someone who enjoys working with spreadsheets!). Since switching over a year ago, we’ve only experienced two unexpected downtimes, which is a major improvement compared to the frequent issues we had with our previous PIMS. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Digitail](https://www.capterra.com/p/167764/Digitail/) Reason for choosing Shepherd Ease of use of the software for the entire team. Scheduling was much easier! Reasonable pricing options. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Ease of use to go to cloud-based system. Better options for our clients. Review Source AG Amber G. Manager Veterinary Used the software for: 6-12 months ### "Could be better" July 23, 2025 3.0 Pros It is easy to learn to use most applications, the chat bot is usually very helpful when I have problems or questions and I don't want to wait on support. Cons Inventory management, updates chronically cause problems with the functionality of Shepherd, system goes down regularly lately, support can be tricky Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) This is unknown to me................... Review Source SB Susana B. Veterinarian-Owner Veterinary Used the software for: 6-12 months ### "Shepherd has transformed and improved our work flow!" July 25, 2025 5.0 I love it, and I look forward to future updates that only make this great platform even better. I learn a lot from the video updates. Pros Shepherd has allowed our clinic to become truly paperless (after over 10 years of trying!) because it has all the forms integrated within the software. It also integrates SMS texting and allows the comm's to be easily inserted into the patient file. The UI is extremely user friendly. In fact, many of the functions the staff could not "find" were literally found by hovering over items! I love how customizable it can be: each DVM can create their own exam template, each user can create their own shortcuts. Services can auto populate home instructions. I especially appreciate the ability for each user to provide feed back and suggested new features- and even more impressive: the Shepherd Team's responsiveness to those suggestions. Thank you for Dark Mode! Cons Inability to change the description of a service. Sometimes it would be helpful to be able to slightly edit the item. For example "Growth Removal <2cm" to "Growth Removal <2cm: Sternum" to differentiate from the 2nd item "Growth Removal <2cm: Right Hip" to best define estimates, communicate with client and the next day's team members. Shepherd AI functionality: rather slow and still needs refinement Alternatives considered [easyVET](https://www.capterra.com/p/134498/easyVET/) Reason for choosing Shepherd Ease of use, interface was "clean" and not cluttered. Good pricing strategy w/out too many layers or hidden fees: would make budgeting easier. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Avimark kept crashing: unable to launch application, would freeze/ lock the computers on the entire network. Review Source KS Kelsey S. Client Service Manager Veterinary Used the software for: Less than 6 months ### "Mostly great experience " July 25, 2025 4.0 We previously had Intravet as our PIMS and Shepherd is so much more user friendly. Our practice seems to run a lot smoother now that we have Shepherd. It is very difficult whenever the system goes down though. We are a walk in practice that seems more than 100 patients per day. When the system goes down for longer than about 10 minutes we really struggle running. Pros I really like that Shepherd is cloud based, it makes it to where we can work from anywhere including invoicing during our large animal farm calls. It is also very user friendly for the majority of things. Cons There are not automate statement fees. The Patient names show up above the client names when searching for client/patient When the system goes down... Alternatives considered [Digitail](https://www.capterra.com/p/167764/Digitail/) Reason for choosing Shepherd We chose Shepherd due to ease of us. It would work the best without walk in practice flow. We could customize the majority of settings to make it work for us. Switched from [IntraVet](https://www.capterra.com/p/92882/IntraVet/) We are too big of a clinic to be able to properly function with Intravet. We have roughly 15 computers using our PIMS at any given time. We also see more than 100 patients a day so we our grew out abilities in Intravet Review Source KB Kathy B. Practice Manager Veterinary Used the software for: 1-2 years ### "Shepherd is a must for practices" August 6, 2025 5.0 Overall we've had an amazing experience with Shepherd. Our practice has been able to utilize all the features to make us more efficient. We've seen a lot of updates that have also improved our overall experience. Pros We love how streamlined Shepherd is. Everything is all in one place for medical records, no need to go searching for what you are looking for. Cons When sending text messages, right now you have to type the name of the patient into the message, instead of just being able to choose the patient name. Switched from [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/) The work flow was horrible. It would take 10 steps just to do something simple. The lag time on the site was horrible too, even though we told them many times there was a problem. Review Source DA Dave A. Business Manager Veterinary Used the software for: 6-12 months ### "Shepherd is the Best, Look No Further!" July 28, 2025 5.0 Simple, we love it! Everyone in the hospital loves Shepherd. We've saved money and time and we feel more confident with Shepherd than any other solution any of our team has used. We highly recommend it! Pros When we used Neo, we paid nearly $400 a month for access to it. And it was very limited to the partners you could integrate with. In addition, we paid over $200 per month for a third-party text messaging service. With Shepherd, our text messaging is incorporated into Shepherd, we pay nothing extra for it. We can integrate with literally dozens of other product providers and do in some cases. We do not pay Shepherd for this integration. We simply pay the product developer their fee. In all, we save over $300 a month by using Shepherd. Now this doesn't include the value associated with the fullness of the Shepherd product. It is by far, and I've looked at over seven, the best veterinary software package on the market. It is, in my opinion, "head and shoulders" above the competition. It is robust, customizable, and it's a time-saver. Do your homework and you will see, Shepherd is the best option. Our team learned it after two training sessions and "everyone" loves it. There is no going back, or moving on for us. Whether it is scheduling, or patient/client management, Shepherd is a breeze. Finally, the support is OUTSTANDING! They always have an answer and they are truly invested in our success! One more, they update regularly with noteworthy functionality and much of it is driven by client input. Overall score: 15 out of 10! Cons You have to pay attention to set up. Shepherd is very robust and you need to "think about" how you want it to operate and function. If you do that, you're in good shape. If you make assumptions during set-up and you don't follow their instructions and advice, you can get yourself into trouble. ASK QUESTIONS and pay attention. Alternatives considered [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[NaVetor](https://www.capterra.com/p/178450/Patterson-Technology/) Reason for choosing Shepherd Better, easier, less costly, more feature function and more available integrations. Switched from [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) Less cost, more functionality, more user friendly and time-saving, money saving features and integrations. Review Source SB Susanna B. Practice Manager and LVT Veterinary Used the software for: 1-2 years ### "10/10 Support" July 23, 2025 5.0 My experience with the staff has been wonderful. They reach out and check in from time to time. If I have any issues, like lab work not linking, they will follow up after the situation has resolved to ensure that everything is still going well. They are very responsive in their chat. Pros The software is very user friendly. It took minimal training to get us up and running when we opened last year. I love that they listen to the users and update features based on what the users ask for. Cons I don't love that we are not getting charged for text messaging when it was free, but I do understand why. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[NaVetor](https://www.capterra.com/p/178450/Patterson-Technology/)[Provet](https://www.capterra.com/p/137569/Provet-Cloud/) Reason for choosing Shepherd The cost and the ease of use were the 2 main factors. The free text messaging was a big selling point as well. Most other softwares are cost per user or cost per user amount (like 1-10 or 11-15). Review Source AT Ashley T. Practice manager Veterinary Used the software for: 6-12 months ### "We love shepherd! " July 23, 2025 4.0 Overall, I really like using Shepherd. It’s intuitive and easy to navigate, which makes training new staff and managing daily tasks more efficient. The layout is clean, and the workflows make sense, which helps keep things running smoothly. While occasional update issues can be frustrating, the overall user experience is positive, and I appreciate how the platform continues to evolve. Pros I really appreciate how frequently Shepherd updates its software. The regular updates keep the platform fresh, introduce helpful new features, and show that they’re responsive to feedback from clinics. It makes it feel like the software is growing with us, constantly improving and adapting to meet our needs in a fast-paced veterinary environment. Cons While I appreciate the frequent updates, there are times when those updates cause unexpected crashes or system slowdowns. This can be frustrating and disruptive to our workflow, especially during busy times. It’s a real challenge when it impacts patient care or delays service, so more stability during rollouts would make a big difference. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) I changed practices and pine creek animal hospital uses shepherd Review Source CH Caroline H. Owner and veterinarian Veterinary Used the software for: 2+ years ### "Easy and practical" July 24, 2025 5.0 Unlike many electronic medical record systems, Shepherd is intuitive, easy to learn, and easy to teach. Pros Ease of use. Everything you need can be accessed from the patient record. No need to go back and forth from the client interface to the patient. No need to go back and forth from a home page to the client/patient page. As veterinarians, we start and stop with the patient. It is as if it is an old-fashioned paper record, which has everything one needs about the patient, all bound up in one folder. But instead of being a physical record, it is found within an easy-to-navigate electronic medical record system. Cons It used to be the reports, however, the available reports have been expanded greatly. Now I have all the reports I need. Alternatives considered [DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/)[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) Reason for choosing Shepherd Everyone in our clinic felt we were losing track of our outpatients in other systems. Review Source BG Brij G. Owner Veterinarian Veterinary Used the software for: 6-12 months ### "Good PMS with improved work flow" July 23, 2025 5.0 Good as stated earlier. Few things can be improved further. Sending medical notes as PDF form is easily retrieval by clients compared to sending the link which does not open sometimes as clients reported to us. Pros Overall most of things are good but few items can be improved. Easy navigation, forms are easy to send to clients, workflow is very good Cons It will be nice to have a option to collect client signature after entire treatment plan is agreed by the \[sensitive content hidden\] including diagnostics and treatment so the client can takes a full responsibility of entire visit treatment plan and it avoids and dispute with the credit card company as client's signature is present for entire expenses of the treatment plan. Switched from [Provet](https://www.capterra.com/p/137569/Provet-Cloud/) poor work flow and lots of clicking make job difficult Review Source LD Lorri D. Owner Veterinary Used the software for: Less than 6 months ### "Glad I switched PIMS" July 24, 2025 4.0 First time with a web based PIMS. Happy with it but can't compare to other similar systems out there. Pros Can write up records much faster than previous PIMS. Great client communication functions. Can tweak many functions to personal preferences. Cons The accounting is unnecessarily complex. At nearly 3 months running live, I still have 2 staff members that need help with a basic checkout. Alternatives considered [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[NaVetor](https://www.capterra.com/p/178450/Patterson-Technology/) Reason for choosing Shepherd Features and most importantly, sales team knew their product. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Outdated server based system too costly to upgrade/update Review Source MB Melissa B. Associate Veterinarian Veterinary Used the software for: 6-12 months ### "Sheppy is a good dog" July 24, 2025 5.0 Pros Cloud base software that is easy to use. Keep medical records up to date by recording text conversations. The “task” feature is a game changer for consistent, fast, and documented employee communication. Cons The anesthesia forms do not autosave- this creates an issue if we turn on the auto logout after x minutes. Inventory management can be challenging as lots are allowed to go into the negative when there is another bottle in stock Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) Reason for choosing Shepherd Cost, customer service, ease of use. Visually appealing Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Dated, slow software with poor customer service Review Source TS Tian S. Financial Administrator Veterinary Used the software for: 1-2 years ### "So helpful!" July 23, 2025 5.0 Overall, I've been very pleased with Shepherd. Like I mentioned before, the biggest thing for us has been increased efficiency. Pros Shepherd helps dramatically to increase efficiency in our practice. From scheduling, to prescriptions to chart notes, it makes a big difference. Cons The only real drawback is being browser based. If something happens on their server, it can cause issues for us. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) AVImark was difficult to manage with it being based on our local network. Review Source JK Joanne K. VMD-Owner Veterinary Used the software for: Less than 6 months ### "Great Platform" July 27, 2025 5.0 Very good, easy to use, for appointment, clients. Email and texting work easily and you can customize what is sent. Paylinks also an option to send to clients making that easy as well Pros It's one of the most intuitive software platforms I have seen/used. (I've worked relief so tried many). Its very competitively priced for a good product. Customer support has been great as I'm a startup and was entering everything from scratch. Also there is an AI help that is pretty good and available any time. Cons Slight learning curve, but that's every platform. Otherwise I haven't had any issues and they have been very helpful. Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Shepherd Cloud based, good price especially compared to the setup fees on the server based systems. Pulse was comparable but I read a lot of online groups/people that had major issues. Review Source KS Katrina S. Veterinarian owner Veterinary Used the software for: 1-2 years ### "I love Shepherd" July 28, 2025 5.0 Customer support is very responsive and helpful. The overall cost for me as a single doctor practice is a good value Pros I like that it has an easy-to-use, attractive interface. Using Shepherd is intuitive and I can easily navigate. Cons I am disappointed that AI and transcription services, as well as text messages are at an additional fee. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Reason for choosing Shepherd The cost for Shepherd for my small business was more affordable Review Source LC Lisa C. Veterinarian/Owner Veterinary Used the software for: Less than 6 months ### "Great Software, Easy to Learn and Use" July 25, 2023 5.0 Records are more complete, faster, and more accurate. We are not missing as many charges, and get a more complete invoice. Pros Easy Easy Easy. It is very user friendly and intuitive. Cons There is not much I don't like. I'm the only doctor, so it would be cool if it autopopulated my name on everything, but you can always submit a feature request and see if they'll add it. Alternatives considered [ezvetpro](https://www.capterra.com/p/220642/ezvetpro/) Reason for choosing Shepherd I've heard from current EZvetpro users that there are frequent outages/slow run times. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Cornerstone was not doing a great job with our records. Shepherd allows us to have easy records. Review Source MK Meredith K. Veterinarian Veterinary Used the software for: Less than 6 months ### "Sheperd for Vet Start Up" January 25, 2024 5.0 Love it! Thanks \[sensitive content hidden\] and Shepherd! I wouldn't have got my PIMS up and running without Shepherd. Pros I LOVED getting set up with Shepherd for my start up vet practice. It's stressful to set up PIMS, but they couldn't have been more helpful! I loved \[sensitive content hidden\], the advisor I was assigned to. She was so helpful. I asked her the same questions probably over and over, but she was so patient. Cons Hmm, it was all amazing, can't think of one thing I didn't like Reason for choosing Shepherd IT was just easy, and started by a vet mom! Switched from [DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/) The staff there wasn't helpful. They just sent me videos and left me to just do all of my PIM set up for a start up with little help. Review Source JM Jacqueline M. Hospital Manager Veterinary Used the software for: Less than 6 months ### "Worth It!" May 16, 2023 5.0 Pros Easy to use! Amazing Staff willing to help. Cons Having to take time and set everything up, but it was worth it in the end. Reason for choosing Shepherd Friendly Staff, Better Price, Cloud Service Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Avimark was outdated and customer service was horrible. Review Source DB Dustin B. Medical director and urgent care veterinarian Veterinary Used the software for: 1-2 years ### "Shepherd is great! Highly recommend and works great for urgent care " July 27, 2025 5.0 awesome, love the program for what we do in urgent care. easy to follow and I could write a SOAP within 5 minutes of using the program. Results sync easily and from a medical standpoint, it is a winner! Pros It is very easy to use, intuitive, easy to follow and works great to have a complete records in quick amount of tim, they are very receptive to feedback and suggestions Cons the whiteboard is not helpful but I know they are working on this - they are also working on going from a tab based system to having the SOAP be in a single scrolling list which will be great!! Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Reason for choosing Shepherd cost and did not need something so robust Review Source ES Emily S. Assistant Practice Manager Veterinary Used the software for: 6-12 months ### "SO User Friendly" July 23, 2025 5.0 I have used a handful of different software during my time in the veterinary industry, and Shepherd has by far been the easiest one to learn and adjust to. On top of that, the whole Shepherd team is very helpful and easy to work with, AND easy to get a hold of, which is something I had yet to experience with other software. Pros I love how user friendly it is. A lot of things you can figure out yourself just playing around with the software, or they even just naturally flow the way you would expect them to. Cons Honestly, my least favorite thing about Shepherd is very petty! That's how thorough and easy to use the software is. I do not like the ID numbers that are populated for patients-I wish they only used numbers and not a combination of numbers and letters. Review Source SF Sam F. Owner, veterinarian Veterinary Used the software for: Less than 6 months ### "Loving Shepherd at new urgent care clinic!" July 23, 2025 4.0 Very easy on-boarding experience (from scratch for a startup), easy to get help online and from our account manager. Day to day use has been great. Pros Shepherd is exceptionally easy to learn and use day to day. We are a new urgent care practice and we love the whiteboard for keeping track of patients, diagnostics and treatments. The record is very easy to read and thorough when sending to rDVMs which is very nice as well. The automated features (tasks like callbacks, forms to send to clients when booking online, discharges, approving estimates and pushing to the treatment and invoice) improves efficiency for the whole team as well as communication with clients. Cons There are some things that we can’t change (like the anesthesia monitoring sheet and vaccine certificate) which are not what I want. It would be nice to be able to adjust some of these things. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Instinct Science](https://www.capterra.com/p/234498/Instinct-EMR/)[Provet](https://www.capterra.com/p/137569/Provet-Cloud/) Reason for choosing Shepherd Ease of use, price, how the records look Review Source LJ Lauren J. Veterinarian Veterinary Used the software for: 2+ years ### "We LOVE Shepherd!!" January 14, 2022 5.0 We transitioned two vet hospitals from paper-light, using Avimark and Impromed. We demo'd half a dozen other software systems before going with Shepherd. We started using Shepherd 1.0, which didn't have all the features, but Shepherd promised they would be coming. Shepherd 2.0 was NOT a disappointment, and they have delivered on all of their promises. The customer service could not be better, and they have never forgotten about us - we feel as valued and as important as day 1. Having been a frustrated Avimark and Impromed user, Shepherd has been nothing short of amazing. Updates are frequent, well-communicated, and makes the Shepherd experience continuously better. Our staff has varying skill levels with technology, but all of them made the transition to Shepherd flawlessly. New staff members jump right into Shepherd's easy, logical, and user-friendly design. Shepherd makes case management super easy and allows us to do what we do best - treating patients. Pros Shepherd is so user-friendly. It just makes sense. The customer service is phenomenal. They are quick to respond and uber helpful regardless of who contacts them or what the problem is. I could go on and on, but those are my favorites about the software. Cons We would love to see the schedule have automatic or template blocks. Currently, we have to manually enter schedule blocks such as "well visits only" or "same day sick appointments only" for every moment we are open, which is time intensive. Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Shepherd Customer service and ease of use! Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) December 2018 Review Source SH Sarah H. Veterinarian Veterinary Used the software for: 1-2 years ### "All the bells and whistles with none of the headaches" January 27, 2022 5.0 Exceptional. One of the single best customer support experiences of my life, professional and otherwise. Pros The ease of use for the full functionality of this software is incredible. I've used software at so many clinics where the program is so glitchy, and complex, they are only using about 10% of the functions (meaning wasting money on program function they don't use) Shepherd is robust, and so easy to use every component of the program! Cons Must have internet connection. No offline mode (mobile practice, and some work does not get saved if the internet connection glitches) Review Source SK Sarah K. Veterinarian Used the software for: 1-2 years ### "Easily the most user-friendly software in my experience" March 14, 2018 5.0 Pros Very user friendly, navigation through software and patient records is extremely easy Extremely easy to upload lab results, radiographs, images, and other documents to patient record Remote access is available on any computer with internet Drug doses are automatically calulated minimizing error Charges are automatically captured when treatments are entered as completed Estimates are fast and easy to prepare Cons Search mechanism is limited to patient and client names, unable to search by breed or diagnosis, etc. at this time Populated Physical Exam is limited to companion mammals and isn't quite 100% applicable to avian and reptile species (or amphibian, fish, invertebrates, etc) Review Source