# Page 3 | Shepherd Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Shepherd the right Veterinary solution for you? Explore 87 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172485/Shepherd-App/reviews --- Shepherd 4.7 (87) [View alternatives](https://www.capterra.com/p/172485/Shepherd-App/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 3 - Reviews of Shepherd ## Showing most helpful reviews Showing 51-75 of 87 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Stephanie S. Veterinarian, Owner, Founder Veterinary Used the software for: 1-2 years ### "Good utility for the price" July 23, 2025 4.0 Good utility for the price. As a single veterinarian mobile practice, it's a good PIMS. I spoke with 6 other PIMS and chose Shepherd, and I'm happy with my choice. Pros I'm a single vet mobile practice so I don't use a lot of functions of Shepherd. But the ones I use I like. It's fantastic on a desktop/laptop but really difficult to use on a cellphone (formatting changes and its hard to use). Their customer service is stellar and they are making continuous updates and improvements. The pricing is good and they have ways to get a discount by participating in certain programs. Cons It's almost impossible to use on a cellphone. It's functionality isn't great for a mobile veterinarian. Review Source KE Kenneth E. Owner, DVM Veterinary Used the software for: 6-12 months ### "Shepherd Veterinary Software for the Win" July 23, 2025 5.0 So far have really enjoyed the start up of a business. Cannot speak for transitioning from a current PMS. Pros Ease of use and intuitiveness overall. This is a very good system and doesn't break the bank (especially for a start up). Cons Needs refinement (but this happens regularly when there is an issue). Usually, by the time I think about sending in a suggestion it is already changing. Alternatives considered [ezvetpro](https://www.capterra.com/p/220642/ezvetpro/) Reason for choosing Shepherd Price was right, recommendation from a trusted colleague Review Source AH Audrey H. Veterinary Technician Veterinary Used the software for: 6-12 months ### "Overall Good PMS" July 23, 2025 5.0 One of my favorites. Not too much information like EZ VET is. Would like to be able to see items in groups, such as all the SOAPS at once, or all the client communications at once so I can search it easier. Pros Easy to learn and use! Great tracking of every move and who did it. Helps me track if I texted or emailed the client if I forgot I already did it. Cons Some of the reports are not as detailed as I would like. I would like to be able to see multiple screens at one time and I have to open 2 browsers to view 2 screens. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) cloud based going away. Needed to switch. Review Source SD Salina D. Manager Veterinary Used the software for: 6-12 months ### "User friendly and easy to use system!" July 23, 2025 4.0 Good! Would recommend! It is very user friendly, customer support is always quick and helpful whenever something is wrong or we have a simple question. Pros easy to use, communication, scheduling, client management, customer support. If wr ever have an issue or question they are addressed quickly. Cons Occasional issues with speed/performance, the continuous updates create integration issues for us. There are a lot of outtages which can be frustrating Alternatives considered [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) Reason for choosing Shepherd More user friendly, easy to navigate, a lot of features Review Source VR Verified Reviewer Receptionist Veterinary Used the software for: Less than 6 months ### "Shepherd is AMAZING!" July 25, 2025 5.0 Shepherd has been great! We are a smaller clinic switching over from a very old system, so all the extras from Shepherd are amazing! The automatic appointment reminders to scheduling appointments as easy as a 1,2,3 is great! Having access to speak with someone at the touch of a button when we have a question about the system is great as well! We would highly recommend Shepherd to any facility that is looking to make a switch. Pros I love that it is very easy to find your way around! Coming from an older system to this one was a piece of cake, we were able to make the adjustment without any issues. Cons That messaging is now being charged for. We had switched to the system when messaging was free, and now we are having to add credits for messages sent. Switched from [Complete Clinic Software](https://www.capterra.com/p/96550/Complete-Clinic-Software/) Older software with limited actions when it came to certain functions. Review Source EL Eileen L. AR HR Veterinary Used the software for: 6-12 months ### "A/R and HR" July 25, 2025 4.0 I personally used DVMax for 21 year and was a little scared to change over to a new system and but I now love it!!! Pros easy to learn and easy to use. The ability to jump from owners account to patient's page. Scheduling no problem Cons Times when the system is down, and no being able to speak to a live person. Don't care for Sheppy AI Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) DVMax no longer available, we found this as our best option. Review Source MW Melissa W. Hospital Administrator Veterinary Used the software for: Less than 6 months ### "Pleased with Shepherd Software" July 23, 2025 5.0 Overall satisfied and glad we switched! The help function is always available if questions arise and the training modules provided were easy and fast. Pros Great customer support and a smooth transition from Cornerstone. Software is intuitive and much faster than what we used before. Cons As with any change, there was a learning curve and it did take time to transfer the data; the Shepherd team was transparent about the amount of hands-on work that would be required & broke down each task in to bite sized steps. Alternatives considered [DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/) Reason for choosing Shepherd Most intuitive software. I think Shepherd was easier to use Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Cornerstone was slow and crashing ofted; inventory never worked. Review Source ES Emily S. Assistant Practice Manager Veterinary Used the software for: 6-12 months ### "SO User Friendly" July 23, 2025 5.0 I have used a handful of different software during my time in the veterinary industry, and Shepherd has by far been the easiest one to learn and adjust to. On top of that, the whole Shepherd team is very helpful and easy to work with, AND easy to get a hold of, which is something I had yet to experience with other software. Pros I love how user friendly it is. A lot of things you can figure out yourself just playing around with the software, or they even just naturally flow the way you would expect them to. Cons Honestly, my least favorite thing about Shepherd is very petty! That's how thorough and easy to use the software is. I do not like the ID numbers that are populated for patients-I wish they only used numbers and not a combination of numbers and letters. Review Source SJ Steven J. Director of Operations Veterinary Used the software for: 2+ years ### "Still pleased after several years. " July 23, 2025 5.0 The last few years have been great. We look forward to many more years of a great working relationship with Western Arizona Humane Society. Pros The software continually evolves overtime and accommodates new technology on a regular basis. Regular updates keep us happy and productive. Cons We'd have to stretch pretty far to find a dislike. Budgeting the new charges for SMS messages will be a priority as we have never had to pay for on this before. Review Source VR Verified Reviewer Project manager Veterinary Used the software for: 1-2 years ### "Friendly to beginner users who are transitioning from paper" July 23, 2025 4.0 Customer service is generally quick. Wish there was a phone option. Onboarding is supportive but alot is put on managment when it come to data imput. Recomend really reviewing repoeting functiona prior to switching Pros Product is beginner user friendly and very customizablw when it comes to SOAPs and general file and medical record keeping Cons Falls short when it comes to inventory customization and financial reporting. Leading in a delay in kpi tracking. Review Source DF Danielle F. Practice Manager Veterinary Used the software for: Less than 6 months ### "Recommend Shepherd" July 24, 2025 4.0 So far we love it. It has made it easier for staff to navigate history, SOAPs, and RX to answer questions for clients. Pros Flow of SOAP is easy, looking for prescriptions is seamless. Ease of use AI Sheppy answers most questions Cons Having to pay for texts and reminders only being sent by email Sometimes long wait time to get something fixed Not having an option for just ml for injections Alternatives considered [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/) Reason for choosing Shepherd Multi-location access, this was our main interest Switched from [Digitail](https://www.capterra.com/p/167764/Digitail/) Digitail was not set up for multi-locations Review Source SW Shelly W. Owner bookkeeper Veterinary Used the software for: 6-12 months ### "Good for reporting" July 26, 2025 4.0 I use Shepherd mainly for bookkeeping purposes so I'm only familiar with reporting not the everyday use in the hospital setting. Pros Ease to learn and navigate to reports, as I use the software for reporting to do daily bookkeeping tasks. Cons Slow to resolve an important issue for reporting net totals for returned products on the Sales Tax report Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) In order to update software to cloudbased Review Source VR Verified Reviewer Veterinarian Veterinary Used the software for: Less than 6 months ### "Great PIMS for a small specialty practice" July 23, 2025 4.0 Pros The customer service is amazing. I was assigned a specific person to help with my initial set up and everything was done very thoroughly. The program is also very user friendly and has a good flow. Great value for the cost. Cons The system could be made to work better with loading information from previous visits into a recheck SOAP. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/)[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) Reason for choosing Shepherd Less costly with good functionality. Customer service with the other companies was not as good. Review Source MD Morgan D. Owner/veterinarian Veterinary Used the software for: Less than 6 months ### "A game changer for our practice!" January 18, 2023 5.0 Every single person that helped us transition was beyond amazing and patient. The training was simple with the available walkthroughs. Pros The software itself is fantastic alone, but the customer service is too notch. Transitioning from our previous software to this one was as simple as it could be- of course, work on our end was involved and sometimes tedious, but it was easier than I expected. Cons I would love the ability to have the reminders for preventions update automatically for the quantity purchased. Currently we are going in manually to change them, which works since I created an automatic task to remind us to do it. Alternatives considered [VetBadger](https://www.capterra.com/p/166796/VetBadger/)[DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/)[Provet](https://www.capterra.com/p/137569/Provet-Cloud/) Reason for choosing Shepherd The flow of it made sense, staff was happy with it during the demos. Switched from [Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/) I was going to cause harm to something or someone if I had to continue to deal with hippo on a daily basis. No customer support after the first 5-6 months. Literally would take weeks for a response. The new update caused my vaccination due dates to disappear, reports didn’t work correctly (some of them didn’t from the beginning and they could never get the fixed for some reason), signing every chart and medication was ridiculously time consuming so it was making us less efficient overall. Review Source KL KKat L. owner Veterinary Used the software for: 2+ years ### "Most responsive developer team, bar none!" January 10, 2022 5.0 Pros So easy to use, easy to learn, with new features added seamlessly without negatively impacting the clean layout and intuitive functions. Development team has unparalleled responsiveness to user needs and questions. Cons I started using Shepherd as a start-up, so I didn't have to switch from a different process/software. That also means I got used to doing things without the integrations that are now available, so I need to step up my game to use all the available features! Reason for choosing Shepherd Cost, vet-owned, opportunity to be with a new business creating a product for vets, by vets. Review Source LR Laney R. Practice manager, CVT Veterinary Used the software for: 1-2 years ### "Shepherd the Start Up Vet's best friend " January 20, 2022 5.0 Shepherd makes it possible for us to run our house call practice as a small team. Without Sheperd, we would need a full time receptionist. Pros Sheperd is easy to use and learn. The support chat is a REAL person and they are the same people day to day so they understand how you need the software to function best for your practice. The support team also seems to have a veterinary background so you can use the correct terminology to communicate with them. Cons The biggest con's were that it did not integrate with laboratories, but now they connect to Idexx and Antech so we are happy! Switched from [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/) I have used many software in my time as a tech this is by far the most user-friendly. Review Source SH Sarah H. Veterinarian Veterinary Used the software for: 1-2 years ### "All the bells and whistles with none of the headaches" January 27, 2022 5.0 Exceptional. One of the single best customer support experiences of my life, professional and otherwise. Pros The ease of use for the full functionality of this software is incredible. I've used software at so many clinics where the program is so glitchy, and complex, they are only using about 10% of the functions (meaning wasting money on program function they don't use) Shepherd is robust, and so easy to use every component of the program! Cons Must have internet connection. No offline mode (mobile practice, and some work does not get saved if the internet connection glitches) Review Source DT Dakota T. Practice Manager Veterinary Used the software for: Less than 6 months ### "Shepherd review " May 11, 2023 5.0 Very happy and would recommend Pros How easy it is and how it makes our jobs less hectic! Cons Couple things missing but the are working on it! Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Reason for choosing Shepherd How simple and effective it was Switched from [Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/) They were awful Review Source MK Meredith K. Veterinarian Veterinary Used the software for: Less than 6 months ### "Sheperd for Vet Start Up" January 25, 2024 5.0 Love it! Thanks \[sensitive content hidden\] and Shepherd! I wouldn't have got my PIMS up and running without Shepherd. Pros I LOVED getting set up with Shepherd for my start up vet practice. It's stressful to set up PIMS, but they couldn't have been more helpful! I loved \[sensitive content hidden\], the advisor I was assigned to. She was so helpful. I asked her the same questions probably over and over, but she was so patient. Cons Hmm, it was all amazing, can't think of one thing I didn't like Reason for choosing Shepherd IT was just easy, and started by a vet mom! Switched from [DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/) The staff there wasn't helpful. They just sent me videos and left me to just do all of my PIM set up for a start up with little help. Review Source ND Nicole D. Practice Manager Vet Assistant Veterinary Used the software for: Less than 6 months ### "We LOVE Shepherd" March 6, 2024 5.0 Pros The look is very clean and simple. Very user friendly. They have hands down the best customer support in any PIMS we shopped or ever used prior. Cons That I didn't use them sooner. Can't think of anything else. Reason for choosing Shepherd Customer care and overall look, were far above the others in these categories. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Horrible customer support, expensive, out of date. Review Source JM Julie M. CVT Used the software for: 1-2 years ### "Best software I've used in over 20 years in the field!" March 20, 2018 5.0 Comfort in knowing that my records are complete, and knowing that I have more time to take care of my pTIENTS. Pros The software is extremely easy to transition to. There is virtually no learning curve, and coming from someone who is generally technologically challenged, that says a lot. One of my favorite things about the software is the simplicity of it. It doesn't take 10 steps to achieve 1 goal, it only takes 1. When you are trying to take care of critical patients, or any patients for that matter, no one wants to spend more time than they have to putting things in the computer. This software makes our use of time more efficient. Cons The only "con" so to speak, was when we were first transitioning, and that also falls under ease of use. Coming from software that was complicate, and all over the place, and took several steps to complete one task, it was difficult to how easy Shepherd is to use. We often felt as if we were missing steps. Review Source MB Melissa B. Veterinarian, owner, medical director Used the software for: Less than 6 months ### "Of the 4 software packages I have worked at in various clinics, Shepherd is hands down the best " March 25, 2018 5.0 Pros The software is so intuitive, we were up and running immediately. The interface is slick and visually appealing without a busy cluttered appearance. Support is multimodal and rapid. I always have the help I need right when I need it. Data transfer was smooth too. I love the preloaded diagnoses and client information sheets which save me a ton of time at discharge. The customizable physical exam templates allow me to chart as I go with each patient so I am out the door on time and I have had much fewer missed charges. I can't say enough good things about this software, it was the best choice for our start up and I know Shepherd will grow with my practice. Cons There are a few features that I would like to see such as a way to email invoices/receipts with one click, however so far everyone I have asked for already has had a scheduled release date and an easy work around that Shepherd could offer in the meantime. This is obviously just a function of it being a relatively newer program and very soon everything I want will be available. I haven't come across any bugs or problems with it functioning as intended so they definitely did lots of beta testing to make sure it would be smooth sailing for their customers. Review Source DJS Dr. Jantzen S. Medical Director Veterinary Used the software for: Less than 6 months ### "Shepherd is wonderful" January 25, 2024 5.0 Pros The ease of setting it up. Smoothness when completing transactions Cons Not able to customize certain forms for print Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Reason for choosing Shepherd Better price point and suitable for our style of operation. Review Source TH Tammy H. Certified Veterinary Technician Veterinary Used the software for: 1-2 years ### "This is the easiest software I have ever used. Easy to navigate and to pick up when you first start" March 21, 2018 5.0 It makes capturing charges and putting in notes for the patients much easier and proficient. Super easy to use. Pros Easy to digest the whole screen when you first open it. Not so much clutter. The ability to drop things into multiple sections in one function. Cons The search engine is difficult to find the client or patient at times. Would like to be able to search using phone numbers. Review Source JF Jessica F. Owner/Veterinarian Veterinary Used the software for: 1-2 years ### "I love Shepherd! Just click, click, click, and your records are done! " May 22, 2018 5.0 It's so fast! It saves me time! Pros My favorite part is how easy it is to use. The tabs are intuitive. There is not too much going on on each page. Cons It doesn't yet sync with laboratory or online pharmacies. I believe in time it will. Also I am still in the input phase where I have to enter charges for products etc. I think a larger clinic would have this done for them but, since I didn't have Austin made I am having to do that day by day. Review Source Similar Products Featured