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Docketwise is the #1 rated immigration software and case management for immigration lawyers. Docketwise modernizes immigration practice with intelligent questionnaires that dynamically generate complete immigration applications based on answers to simple questions. In addition, Docketwise provides a comprehensive suite of case management features including invoicing, calendaring, messaging, task management, case tracking and more. Docketwise is trusted by thousands of law firms.
Provider
AffiniPay
Located In
United States
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
In Person, Webinars, Documentation, Live Online, Videos
Support
Phone Support, Email/Help Desk, 24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum
Immigration Attorneys Immigration Firms Immigration Paralegals
Content Source: Docketwise
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Users find Docketwise's form management features easy to use, particularly appreciating the ease of form filling and the responsive customer service. They value the software's ability to generate all necessary forms for submission and the accuracy of its population feature. However, some users express frustration with the availability of new forms, the tedious setup process for creating forms, and difficulties in navigating back to other forms, which can hinder their workflow.
Users are pleased with Docketwise's client questionnaires, especially the multilingual options that engage clients and simplify the preparation of forms. They enjoy the convenience of sending electronic questionnaires that clients can complete from home, which speeds up the process of preparing legal documents. Moreover, users appreciate the seamless communication facilitated by the software, allowing them to efficiently gather information and maintain clear contact with clients throughout the process.
Pros
The ability to have somebody there to help me along the way and so easy to reach is the best feature. Clients are happy and the staff is very happy.
I like that the information integrates with Clio and saves us time entering information. The website is user friendly and the customer service is fantastic.
I enjoy the ease of use and have had the pleasure of talking with customer service when I have questions as they are very responsive (a chat feature might be handy).
Clients (and my staff) love how "user friendly" this software is. Definitely a great value for the money.
Cons
I don't always know how to navigate back to other forms. I am not sure whether I am using the form editing software properly.
When something is missed in the profile, you can't fix it on the form but have to find it in the profile to enter in the information which can take time.
There is no need to retype the same facts over and over again into different forms for the same client. I also know that I'm using the most recent form that USCIS requires.
Also, some questions are phrased in a confusing way. They're working on both these things however.
"This is the solution I was looking for in my immigration practice. "
Overall: This product has increased my law firms productivity ten fold. Before I used to do forms on my own from the USCIS website. Using Docketwise, has caused me to give up paper questionnaires and keeps me from inputting information directly into forms. The client and the beneficiaries fill out their questionnaires and Docketwise takes care of the rest.
Pros: The thing that I really like about this software solution is that it is intuitive and very easy to use. I have used other immigration forms software. I found that the one I had used previously comes off as very awkward. It made things harder than they really were and then there was also the cost involved that was much higher. Having used that solution before caused me to steer away from it in my own private practice. With docketwise there is no guessing here. The questions asked are easy to understand for a lawyer and non-lawyers. I have only used this product now for about a week, but I can see this product is far superior to other competitor products on the market. I saw an advertisement for this product and ventured over to its website. I watched the video on their website and was immediately attracted to its ease of use. Now that I have used this product for a week, I can instantly say that it has increased my productivity ten fold.
Cons: This is not a criticism of the software solution. Rather, it is a suggestion. In the one week that I have used this software, the only thing that I would like changed about it is when I send out a questionnaire to a beneficiary in an employment based immigration case, the employer's private information should be kept segregated from the eyes of the beneficiary. So, my suggestion is that the beneficiary only have access to their part of the smart questionnaire.
"Game changer!"
Overall: Very good experience
Pros: This has really centralized our practice and made it a more streamlined process for both our office staff and our clients.
Cons: Would love to have a photo upload on the client matter to remember the client
"Good Product"
Overall: Good experience overall
Pros: User friendly software, good customer support.
Cons: Would like more smart form bundles for immigration forms .
"I love Docketwise!"
Pros: I love the simplicity of Docketwise! I've used many other immigration softwares and none compare to Docketwise in any capacity (capabilities, affordability, ease, etc.).
Cons: This is a difficult question and I must nitpick to find an answer. I would say the set up for creating a form/matter/invoice is tedious. I have to go to the top right to click on "Create" to create any document when I could just click at the top of my client's contact page "invoice" to create one. I hope this makes sense.
"Essential software for immigration law practitioners"
Overall: I cannot imagine trying to practice immigration law without Docketwise.
Pros: After a brief learning curve this product is very easy to use. Great customer support - when a bug or an issue does arise they are quick to respond and to fix. Frequent updates to forms. Adding new features regularly. Works perfectly on my iPad Pro, which is my primary computing device.
Cons: No problems with this product. Would recommend without hesitation.
