Average Ratings

15 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

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About DataTrak

DataTrak is the most complete web-based club management software in the health and fitness industry that allows gym owners to reduce delinquencies and improve member experience. DataTrak is tailored to your individual club's needs, giving you everything you need to maximize revenue. Some features include member check-in, schedule management, employee management, reporting and more!


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DataTrak Features


DataTrak Reviews Recently Reviewed!


I used DataTrack as a personal trainer for 2 years to track and record sessions with clients.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use with DataTrack was great. Took me less than a day to learn and having a tool that would quickly let me change my schedule was great. Datatrack allowed me to see which of my clients sessions were funded and which werent. This saved me countless hours by not having to check or client payment files.

Cons: It can be slow and at times would crash. There were multiple occassions where Datatrack did not save the changes I had made after I had already logged out. The interface would sometimes lag behind payments and not tell if a client had funded sessions for a few days which led to some rescheduling when it wasn't actually necessary. Very rarely though.

Overall: Daily sign ins and scheduling for personal training clients. Updated client files and notes that could be used for upcoming sessions. Employee income tracking on a weekly basis.

Utilized DataTrak in health club setting for membership base.

Nov 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: DataTrak is extremely reliable program, there has never been a loss of data and you are informed in advance of any down time for maintenance, which is rare. The software is a bit dated aesthetically, but it functions very well. Their customer service is great. I managed a 24 hour facility and members would swipe in with their keytag. When our door stopped functioning, support was on the issue right away and extremely helpful. I've called multiple times about member issues and every time the customer service team responds quickly and always has a positive attitude.

Cons: The only time this software is difficult is when you're dealing with reporting. Creating or editing reports can be time consuming and is not user friendly.

Absolutely love the system and most of all the support.

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to navigate and easy to get with we need. I think the best part of the system is the support and the responsiveness of the support team.

Cons: The only con is that we have to input classes into datatrak for the app. These classes are free but it is how it works.

Overall: Great reporting, Easy to use, Very easy to convert from old system, Minimal headaches, Password changes great for compliance

Awesome experience. I have used ABC for years and it only gets better.

Nov 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: ABC helps me manage all my members and helps me stay tuned into other clubs members as well. The Note taking ability is the biggest pro for ABC and customer relations.

Cons: I dislike in certain sections like doing member cancellations or freezes you cannot go back in forth through tabs to retrieve information and save what you have filled on the e document also.

Datatrak keeps my business functioning properly! Great basic CRM.

Dec 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how accessible DataTrak is to learn. Everything is categorized nicely and makes sense for its order.

Cons: I wish that we could use call in passwords for members at other clubs. Sometimes it's a hassle when I'm trying to provide good customer service to have to bounce the member around.

Overall: A very easy CRM that has all the tools we need for our business

Awesome!

Jun 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This was by far one of the best softwares used in our gym. I loved all the options within the software itself. Was very reliable and held so much info on members, they're training, payment and much more

Cons: I don't think I can say I had come across any cons with this software. All ends met my standards while working in the gym,

Capterra-loader

My experience has been great with ABC software!

Jan 02, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how easy it is to use this software. We use this at Planet Fitness where I am a member services associate. This software makes it easy to sign members up, update their billing and look up all the features of their membership plan. This system has been easy to learn and stays up to date with all of our needs. I like how we can add alerts to members files so that if there is something wrong, it alerts us right away when they check in. Also, printing the morning paperwork reports is very simple. I love how helpful ABC is.

Cons: One of my only complaints is that you cannot delete notes on members files without management approval.

Capterra-loader

Positive - Allows us to accomplish our business objectives

Mar 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I refer to Datatrak as the hub and spoke model. Datatrak is the hub and all other solutions integrate / connect and talk to it. This allows me to be competitive in the market.

Cons: It would be nice to be able to have more then one datatrak screen open at 1 time when configuring the system or addressing the members needs.

Overall: I was able to manage the business better with reporting. / Able to track members payments and feel secure about proper billing of the members.

Capterra-loader

Great Customer Tracking Software

Jan 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy, reliable customer data. Love being able to leave notes on interactions and have detailed check-in history, billing, documents, etc.

Cons: The design is a little clunky and moving through the different screens isn't the smartest. Like, if I do a search and accidentally click on the wrong name, I have to right click and hit back instead of being able to backtrack within the page.

Capterra-loader

Awesome customer support

Jul 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Works great when everything is set up correctly and you actually know how to use it. Easy to learn. Great support.

Cons: Still can't figure out how to use a couple of features. Possibly because I am not cleared to set up of the features so cannot always use it to its full capacity. Have to call to make refunds. Would love a button for that. Needs a back button too

All of our front desk in sales portion of our business is run off of data track

Jul 02, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Data track has a lot of features that can be used to run a facility. This includes billing personal information invoices photos etc. we use data track at our gym for clients to sign in

Cons: The software on our computer will sometimes slow down quite a bit. We have to restart the application in order for it to get working again

It took a while to learn my around DataTrak, but once I became familiar, I enjoyed it.

Feb 12, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I thought the Calendar feature was very easy to use. I was able to block out my calendar if needed, and then others could go in and schedule clients during my open times. If a client cancelled, it was simple to remove or reschedule the event without affecting payroll.

Cons: There are so many features, tabs and options that it took some time to learn. I also think the layout could use an update; it looks like I'm using a program from 2005.

Windows XP era relic

Sep 06, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The home check in screen is well laid out.

Cons: There are too many obscure steps to do what you need, and it tends to be buggy.

long time customer

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: great customer service.

Overall: great, easy to use, software! Best customer service in the industry. I would recommend this software to any operator.

Decent Product/Company, but poor Value For Money

Oct 21, 2016
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Comments: They promised me a price, then magically, I found out they were nickel and diming me for all sorts of charges. I hear this is what they do.