Beeketing

Quick Facebook Chat App

4.5 / 5 26 reviews

Who Uses This Software?

eCommerce businesses of all scales


Average Ratings

26 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    100% free, no additional cost
  • Free Version
    Yes
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Beeketing
  • beeketing.com/
  • Founded 2011
  • United States

About Quick Facebook Chat App

- Live chat with customers via Facebook messenger right on your store - Offer a convenience and effectiveness communication channel to your online store using Facebook messenger live chat - Boost up customer satisfaction and turn conversations into conversions - 100% free


Quick Facebook Chat App Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

Quick Facebook Chat App Reviews Recently Reviewed!


The facebook chat app has been very useful in communication with friends from my mobile.

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is that it allows you to better communicate with family and friends anywhere in the world. I also like the facebook chat app that you can download in a free way and I also like that you can not only use it that you start your facebook section as such you can open it directly without having to enter your email account and when someone sends you a chat you get the notification to the mobile, I like it a lot because you can contact family friends that you do not have in your telephone directory if you have it in your list of facebook contacts you can intellectuar with those people without needing a phone number this messenger facebook is excellent mu like too always I ask my friends to download that esata app for smartphones android I congratulate the testers of facebook for this update.

Cons: What I do not like about this app that does not work for all Android smartphones works well for some is slow it makes the computer run slow and that to use the mobile must be connected to the Internet or have available balance when a network is not connected and with balance it does not work properly and when it works, it consumes the balance you have too fast and likewise if you are not connected to the internet and you use it very frequently, it consumes the megas of your data plan, which is what I do not like about the rest everything is fine.

Cool app and the fact that its free makes it that much better

Mar 19, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about this app is that its free this makes it even more amazing. Excellent app and a great support team. I like the ease of use it simple to install and it is there and looks great, I like when apps do that. I also like the way it stays within the store. This is a good solution if you want a chat function and it's advisable to have someone monitor constantly in order to reply fast. If you don't a delayed response is more acceptable with Facebook messenger then it is with a real live chat

Cons: I had one minor technical issue with the app for an unknown reason and their technical service team worked hard to resolve the issue with great communication on their side. Definitely recommend this to any who has a shopify store.

Overall: I would recommend this app to anyone looking to leverage their customer service via a chat app, and to improve their business customer quality service. Great app with good customer support. This is a good solution if you want a chat function and it's advisable to have someone monitor constantly in order to reply fast. If you don't a delayed response is more acceptable with Facebook messenger then it is with a real live chat.

Easy for engaing mobile traffic, easy for the user

Jun 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Have you ever wonder how much traffic your website gets from mobile, and how many leads you waste without engaging, the best way it to engage your users where they feel at home, facebook. And you talk to a real persson not that annoying anonynous user, or an ip address

Cons: I suggest an easier way of sharing personal data, for those who are not having an online shop, like rental. PLease consider a way for a user to accept sending the data to the website without typing it.

I use this tool from to connect and expand.

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a very useful application. I like how you can separate personal facebook messenger with Quick Facebook Chat. It helps connect your customers for business.

Cons: The interface can be confusing at times if you have a great amount of chats going on, to include personal facebook messenger. Other than that no impactful issues.

Overall: Pretty easy to use, quick to connect with customers. Anyone can use this!

Capterra-loader

So far, this software has met my expectations and I will continue to use

May 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It was very easy to set up though one issue I didn't understand came up. I sent a message to the live chat support and the representative figured it out in less than a minute. The widget works smoothly on my website and responding to my customers is great because of the Facebook integration. Now we can automatically respond to customers on a first name basis and get basic information about them to provide them with better service. I will continue to use this app and see how it goes.

Cons: So far I don't have any complaints. Everything works as it should and there isn't anything I can think of that should be changed. I'm a satisfied customer!

I've had Sales Pop by Beeketing installed on two of my online stores for a couple months.

Apr 19, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: First and most important, it is FREE. Before finding Sales Pop by Beeketing, I paid monthly for a fancier version of the same application with one of their competitors. It's still up in the air whether having recent sales notifications pop-up on your site is good for conversion rates so Beeketing is a great one to test out.

Cons: In trade for the application being free, they solicit you a lot, trying to upsell their other products and offerings. Also, sometimes the settings reset randomly, so I have to adjust them from time to time to get the look I want. Again, this is a free install, so I'm willing to deal with these cons.

Capterra-loader

I like it since you can have your account open and at the same time be able to chat with your friend

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the way windows open instantly when someone writes to you and how you can see the history of your conversations

Cons: should have an option to be able to automatically delete messages and not be stored for security that others read my messages

Overall: keeps me in touch with my contacts automatically, securely and instantaneously

Good apps, good customer service

Jun 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: All the apps they make are really useful for small businesses. Affordable or free, these solutions are simple but powerful.

Cons: Sometimes they can be a bit glitchy or unintuitive but the customer service is really fast and easy to use

Capterra-loader

Increase the customer retention rate by adding a personal note to the customer service.

Mar 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy and simple to install, does not require coding, works smoothly on all devices, highly customizable color, chat box icon, chat box position, it is never easier to approach, build trust and establish a relationship with customers as between friends.

Cons: The continued use of this application could consume too much battery, sending sound alerts or vibration every time a message is received.

Overall: Increase customer satisfaction and convert conversations into conversions, offer a channel of convenience and effectiveness communication to your online store

Neat chat tool .

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Quick Facebook Chat App is free and there is no reason not to have it ,if you are serious about your business .It makes you much more accessible and I've noticed improvement in interactions since using it . With it you are always on top of your communication ,on both a personal and business level .

Cons: Not a fan of the adds .It takes a while to load up properly,especially after a lot of usage .Also reliant on constantly having access to internet .

Another messaging app to communicate with your Facebook friends

May 19, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Facebook chat offers you a powerful way to have real-time communication with your Facebook partners and other people.

Cons: This does not have resources like Whatsapp or Google Chat to have attractive conversations with friends.

Overall: Another messaging app to communicate with your Facebook friends

Love this App

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and I am able to communicate much easier than via text or email. Quick response from those using the app.

Cons: Sometimes it takes a while to startup and don't know if that is my phone, connectivity, or the product.

Very useful with Ecommerce websites, such as Shopify

May 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I used this product on an Ecommerce website I run through Shopify. It allowed my customers to engage with me directly via Facebook messenger, which is a tool most people are already familiar with.

Cons: Unlike a professional chat box on a website, some users were confused about who they were chatting with. They were confused about why Facebook popped up for them instead of a regular chat box.

Capterra-loader

The Chat app is awesome!

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Being able to chat with customers and other people is really important in a business. This chat app makes that easy!

Cons: Sometimes I find it's a little slow with loading or I don't always get the notifications when someone messages me.

Capterra-loader

Beeketing apps helped me to boost sales efficiently, especially with upselling and cross-selling

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Their apps are mostly automatically working, so I have not had to adjust manually as many other apps

Cons: Not at all. I'm now happy with their apps features, not to mention their customer support who is always answering my question in a short time.

Installed easily and was immediately viewable on my website!

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Pros on this software, The ease of use is what I like most about this software. It installed and was viewable quickly on my website.

Cons: Cons about this software, Right now I can not think of any cons about this software. It seems to be working properly on my website.

Great app for shopify!

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to setup. Great team support. Exciting for to see the popups for customers visiting the site and hopefully let them know others are buying products.

Software does what is suppose to do.

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It provides a level of trust with the customer. Software allows administrator to build that trust with customers.

Cons: Windows pop up frequently. Software could be easier to navigate through. Have heard other store owners call it cheesy.

Overall: This software provides extra sales.

Looks to be a solid well built app I'm only using the free version but so far no issues

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Just a slick interface and gives the site a air of trust I would recomend to friend or people who need to have some form of proof on there site

Cons: Nothing

I used this app for my online shopify business.

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how it helps you in conversing with customers very easy to use product pretty much does everything for you

Overall: Easy communication. It worked wonders for me and will recommend to any company.

Keep your customers engaged and intrigued

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: We used Beeketing to target our e-commerce customers--alerting them when other customers have purchased items on our website. Customers are alerted of sales, with reference to purchase location and item--creating a sense of buying urgency.

Cons: Alerts sometimes seem fake. We haven't quite mastered the inner workings of the Beeketing Salespop product. The frequency of alerts may later ostracize customers.

Easy Quick Communication

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is a simple way to chat with other FB users. I can contact my kids and talk to others without downloading another app or program.

Cons: Based on connectivity, which is similar with everything else, this app works, but sometimes it is difficult and frustrating when trouble connecting.

User friendly application that allows you to chat with your friends on facebook!

Jun 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is a great free app with a very good support team. Is very intuitive and easy to use. It interface looks great, It is very good when you work selling in facebook.

Cons: I dont like the adds, but everything else works as expected. I am happy with the features it offer.

CRASHED MY SITE

Nov 24, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Comments: THIS PLUGIN CRASHED MY SITE.. SOMETHING WITH SQL DB. KEPT MAKING 1000's OF REQUESTS UNTIL IT CRASHED.. TRIED IT TWICE AND CRASHED BOTH TIMES

Ehh.

Apr 25, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: I mean, it's a chat tool. I don't know that there is anything necessarily amazing about it, but it works.

Cons: There are better tools out there. I guess that the facebook name lends this thing some legitimacy but why not use an existing chat tool?

Very efficient app, makes it easy to communicate with others in a fast manner

May 31, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Efficient, reliable, fast (sends and delivers messages within seconds). Makes it easy to ask questions about products I want to buy, and I get fast responses.

Cons: The app sometimes lags, but rarely. I've had a few instances where it's crashed but it doesn't happen frequently enough to be an issue.