newrow_

newrow_ smart


5 / 5
11 reviews

Who Uses This Software?

newrow_ smart is perfect as an internal training tool for learning & development departments in corporations, virtual classrooms for schools & universities, as well as for SOHO tutoring and training.


Average Ratings

11 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $27.00/month
  • Pricing Details
    Unlimited usage of on-demand and live classroom, 2hrs cloud recording.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • newrow_
  • www.newrow.com
  • Founded 2009
  • United States

About newrow_ smart

newrow_ smart is a virtual classroom platform that enables you to deliver engaging virtual classes straight from your web browser. No downloads, no installation and no setup required. newrow_ smart is easy-to-use meaning that instructors can focus on teaching and learners on learning. Gone is complex administration or clumsy user experiences. newrow_ smart is streamlined to make online learning engaging and hassle free.


newrow_ smart Features

  • Academic/Education
  • Asynchronous Learning
  • Blended Learning
  • Built-in Course Authoring
  • Corporate/Business
  • eCommerce
  • eLearning Companies
  • Gamification
  • Learner Portal
  • Mobile Learning
  • SCORM Compliance
  • Synchronous Learning
  • Video Conferencing
  • Academic/Education
  • Asynchronous Learning
  • Blended Learning
  • Built-in Course Authoring
  • Built-in LMS
  • Certification Management
  • Corporate/Business
  • eCommerce
  • Learner Portal
  • Mobile Learning
  • Simulation
  • Synchronous Learning
  • Training Companies

newrow_ smart Reviews Recently Reviewed!


Great Customer Service - Stable Platform

Aug 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have been with NewRow for years - back when they were WatchItToo! I loved all the features in the original Adobe Flash Version - but I did not like the time it took to get adobe flash to work on everyone's computers. Then came the Smart Version. I was reluctant at first due to less features - but now I love the stability of the platform and how easy it is for my presenters and participants to connect. It has saved me hours... It just works!

Cons: As of this writing, there are some features I would love to see:

1) Private Chat - So I can communicate with presenter they have 5 minutes left.

2) Branding - the ability to put my logo in a corner so all recordings are branded.

3) How long it takes for the recording to start

I know they are working on adding some of these features soon...

Overall: Support has always been great. He has gone above and beyond to listen and respond to any concerns. The are constantly working on improving the software. Overall - newrow has been a part of our company for years and I look forward to see what they develop next...

Vendor Response

by newrow_ on August 27, 2018

Thanks Tim! We are very happy to hear that the move to Newrow Smart has made it super easy for your presenters and participants to join and that you can rest more easily in trusting the stability of the platform. Regarding your feature requests: private chat is coming towards the end of the year along with a whole lot more, branding is available but we'll see how we can add even more branding elements, time to record will be quicker shortly, too. Overall, you're right, we take your feedback seriously and look forward to collaborating with you in the years to come!

Capterra-loader

New Row is Our Online Classroom Hero!

Jun 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer Service is #1. The team is on top of communications, clarifications and has been kind since day one. The tech is on POINT! As someone who has been using the internet since 1992, this technology blows all other online classrooms out of the water. Favorite features: Breakout sessions, easy to access video and audio, ability to interact LIVE with students anywhere in the world, easy use of different files in the playlist, playable youtube videos, always upgrading always on top of customer requests. LOVE THEM!!!

Cons: Not available on apple products like iPads and iPhones :(

Audio gets blown out a bit when presenter is presenting

No ability to have side by side presenters - yet

*REALLY* wishing for a payment gateway to enter option (this would be amazing!!)

Integration with our software needs to be built out

Chat is hard to see if there is playlist and member list open. Not sure if there's anything that can be done there.

Overall: Online access to our global community in a whole new way! Educating women across the globe is extremely important to us.

Vendor Response

by newrow_ on June 07, 2018

Wow! Thank you Lisa. We'll have to get fitted for our cape ;-) We really are absolutely thrilled to be helping you educate women across the globe in a whole new way. iOS support and our iOS apps will be coming a little later this summer (2018). Definitely excited to get that in your hands!

Capterra-loader

Smooth and easy to use product that gives me many different tools to help me communicate clearly.

May 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros:

This product made it extremely easy and fast for me to connect to clients all over the world without having to worry about technical issues and set up time. The ability to share videos, presentations, my desktop and even an interactive whiteboard lets me find better ways to communicate my message. Recording the sessions also was a great way to review my presentations and improve. In addition, the recordings saved me a lot of time since the participant was able to re-watch them instead of asking me again.

With multiple participants, we are able to recreate a classroom setting where everyone was asking questions and interacting. Something until now that I was very unhappy with on other platforms.

Every time I use this product, I am discovering new tools. In addition, their customer support was so responsive and personal. Something very rare in the online software applications market in my experience.

Cons: I would love the ability to have an option to zoom in and out for all the participants. Right now, each person has their own zoom controls according to their needs. They always seem to be adding new features, so I am sure this is on the way as well.

Vendor Response

by newrow_ on May 28, 2018

Awesome, Guy! We're very happy to hear that we're able to help you connect with clients wherever they are in the world and most importantly we are thrilled that, with Newrow, you are able to recreate the classroom setting online. Amazing! Thank you for your feedback and keep it coming :-) You are right that much more is on the way.

newrow is a very creative, professional, friendly and supportive team

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great friendly design, simplicity for users, easy to use the platform, fast tech support, willingness to accommodate our new specific requests

Cons: There are some more features needed to be added as an editor for whiteboard, option to move files and folders but we believe newrow plans to do it

Overall: We've started teaching children using this product

Vendor Response

by newrow_ on May 24, 2018

Thank you for the your kind words Olga! It is our pleasure to collaborate with you, your administrators, teachers and students. Your willingness to provide feedback enables us to continue to deliver an amazing virtual classroom experience. We look forward to supporting SchoolPlus as your online classes continue to grow!

After I tried most solutions offered in the market for virtual class, newrow is the best by far.

May 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I train Therapists using newrow solution, it allow me to interact with them as we are sitting in the same room. They practice therapeutic methods using newrow Breakout Rooms. No software installation needed, work great with low bandwidth, really easy to manage and the best cost effective solution in the market.

Cons: Use Newrow for the last 6 months not cons found. I got some request to customer support and they provide me with a solution after a few minutes. Amaizing!!

Overall: Breakout Rooms, No software installation needed, work great with low bandwidth, by it simplicity and cost effective Business Plan I'm sure newrow will lead the virtual class market in the short term. Thank you Newrow to let my business grow all over the world!!!

Vendor Response

by newrow_ on June 03, 2018

Incredible, thank you Dov! It is such a pleasure for us to be serving your needs and helping you grow your business all over the world. We love to hear that the therapists you train are able to practice the methods they learn in class utilizing the breakout room feature. Looking forward to our continued collaboration!

Newrow is great! We use it daily for our lessons and our experience could not be any better

May 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Great video/audio quality

Great tools for teaching: seamless screensharing and easy to use live annotation on slides

Cons: The chat system could be improved with audio and visual feedback on messages received

Links on slides are not clickable

Vendor Response

by newrow_ on May 29, 2018

Amazing! Just thrilled that we are able to be a part of your program, Fabio! We are totally impressed with what you are doing and look forward to helping you grow even more! You are going to love the new chat system we have underway - notifications, reactions, polling, topics, replies and Q&A's.

Very much satisfied.

Aug 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Newrow_smart is so light that I can write and play videos seamlessly.

I have decided to switch to Newrow_smart as it is also very convenient for my students to enter the virtual classroom. It also has playlist feature that can help me organize my lessons.

Cons: I believe they are coming up with the scheduling feature and that will make Newrow a perfect virtual classroom.

Overall: This virtual classroom app is highly recommended. I'm glad I have found it.

Vendor Response

by newrow_ on August 08, 2018

Yeah! We're glad you have found us :-) We are absolutely planning on adding a scheduling feature, so plan on perfection coming! As an ESL Teacher, I think you will really appreciate our Notes tool as well. With Notes, you can write out key vocabulary and your students see what you type as you type it. After the lesson, students can even download a branded PDF version of the notes to study from.

A super user-friendly and comprehensive software system for online teaching/learning

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use and everything seems very straightforward, so you don't really need to be a techie in order to understand how it works. The system also offers plenty of features that encourage interaction and collaboration between teacher-students and student-student.

Cons: It doesn't work perfectly on iPads and sometimes it can take a while to upload teaching materials.

Overall: Overall, I'm very satisfied with the software and their Product Manager has been extremely helpful and supportive. I would highly recommend this software to any online language schools!

Vendor Response

by newrow_ on October 08, 2018

We're very happy to hear your feedback. Our mission is to provide the easiest online learning platform to help you deliver engaging online instruction. We will continue to support you and your school's efforts as well as deliver an amazing online learning solution.

Capterra-loader

An easy platform that is very useful. An incredible customer support

Jun 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Usability, easy to use, interaction with students and connectivity from different sites with different configurations

Cons: No problems with the platform. Newrow is working on different updates starting from our needs, coming from experience

Vendor Response

by newrow_ on June 21, 2018

Thank you Carmine! We are dedicated to providing you a platform that enables you to collaborate with staff and customers in different sites with different security requirements. We look forward to continuing to to support you and delivering you even more features to help make your online training even more effective and impactful!

The webinar we did was flawless, we used various features and the participants gave great feedback

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its pure Web, good look&feel, easy to connect to, no communication issues and has the ability to provide administrator control easily to assist with managing the session online. The customer Service of Newrow is great and they answer any question and provide explanations and support when needed.

Cons: Since the platform has many features it has a learning curve that takes some short practice, and then it all goes smoothly.

Overall: Ease of use, many features, flawless session, great customer support.

Vendor Response

by newrow_ on July 03, 2018

Thank you Shiraz! You and your team are webinar pro's now. We are happy to provide you great customer service and are excited to hear your feedback. We're doing a lot to make the platform even easier and provide as much information for everyone to be able to hit the ground running. We even created a Newrow Training Course accessible to every Newrow user. Just sign in to your Newrow Smart account > Click Learning Center > Select Newrow Training Course.

This system is easy to use , no technical problems , very good.

May 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The system enable me to consult and train clients very easily. It is flexible and adaptable to our needs. It has good solutions to most of our professional needs.

Cons: I miss few features like reminders, I can find solution to that by using other complementary systems.

Overall: I can start new activity in the organization

Vendor Response

by newrow_ on May 29, 2018

Thank you Rachel! It is really great to hear that Newrow Smart enables you to easily consult and train your clients. We agree that reminders can definitely be useful. We have some ideas and can share them with you shortly :-)