ADSelfService Plus

Pros: - Integration with Windows (reset/unlock at logon screen)

- Very helpful customer support!!

- Release some work from 1st line support

- Accessible 24/7

Cons: - Reset is based on questions which a few end-users forget the answer to. It would be nice to have a SMS or call feature, together with a personal PIN, which can provide you a code to reset your password.

Overall: We've been using this software for a few years now and are satisfied with the result it has provided us. The main goal was to provide the end-users a possibility to unlock or reset their account, 24/7. Often someone's account got locked-out out of business hours which blocked him/her from continuing work. This tool provided the solution we were looking for. It also integrates in Windows so the user can reset his/her password at the logon screen.

Pros: This software provides our end users with a web-based, self-service solution for issues related to password reset management and account lockout. This has effectively reduced up to a third of our most urgent helpdesk issues allowing us to maximize IT resources.

Both the enterprise and its users can feel secure with the multi-factor authentication techniques

Single sign-on (SSO) feature based on Microsoft Windows Active Directory enables our users to have seamless, one-click access to cloud and enterprise applications such as G Suite, Office 365, and Zendesk

Free SMS, email and push notifications notify our end-users that their password is about to expire and recommend a password change to prevent lockout.

Cons: There have been times when we had problems because the user has forgotten the answers to their security questions, but support was very helpful and the issue was resolved quickly.

Pros: Ad self service plus was very easy to configure and start using with our employees. It has saved our IT support staff many hours responding to locked out users accounts and forgotten passwords. Since we are a 24x7 business, it is especially helpful for employees help themselves instead of waking up the support person on call.

Cons: I haven't been able to get the automated answer import to work. I have scheduled a job that imports a daily generated csv file from our hr system, but I can only run it manually. I have a ticket open to get it resolved, so hopefully we can start utilizing the full functionality soon.

Overall: Lower support costs, less burnout from unlocking accounts and resetting passwords.

Pros: Users can reset their password from any where.We published the application over the Internet and our customers around the globe use it for Resetting/Unlocking their password.

Cons: More Authentication security like Pulling the Employee ID for verification.

Currently is pulling the name from AD, if we have some custom attribute in AD and we want to bind that custom attribute for verification.

Overall: Ease of Daily password activities.

Pros: This is a great tool to help your users reset their passwords or unlock accounts. It send reminders to the users that their password is expiring and it has a portal that let the users login to change their passwords or unlock their account.

Cons: sometimes the software can be a little buggy, because it won't let the users unlock their account and then they need administrators to help them.

Pros: Easy to use and setup, can be customized with branding so our end users can see the software is our own and then they are more likely to use it.

Cons: Step upgrades so you have to do them on order one after the other, would be good to go straight to the latest.

Pros: It's so easy to use and very explicit and user-friendly. It gives and has the options available for users who just have to select the right option for their issue.

Cons: Can't think of anything. It does satisfy my needs and there is nothing which I can see is a minus point. However, if a user guide can be made available on how to set it up, that would be really amazing.

Overall: Manage my daily ICT tasks

Pros: The software provides a much-needed service that permits our users to use a web-based portal to reset expired accounts, and it was fairly easy to set up. Newer security features such as multi-factor authentication bring our AD services here up to current standards. It is a great product, and is very affordable.

Cons: The only thing I would like to see improvement on, is the SSL Certificate installation. As a Windows server company, all of our other SSL Certificates utilize the Windows IIS standard installation methods. I found this use of Tomcat server and Keytool / Keystore with it's command line issues, to be fairly difficult to manage. This is what caused me to need the Support help.

Overall: Each time I needed Support for this ADSelfService product, it has been truly outstanding. I am very impressed with the quality of support help, and of the knowledge of the staff each time I have requested help! Great job, folks!

Pros: it allows users to manage there own AD experience without the need for the service desk to get involved in day to day tasks such as password resets

Cons: nothing, really, in the beginning it was a little slow but a VM upgrade and some minor changes made by the support guys fixed this.

Overall: increased productivity

Pros: gives users a chance to reset their own passwords and we can choose many settings. We like the the support we receive too

Overall: Service delivery improvements. We really like it, no negatives! We get loads of positive customer reviews and it has improved our productivity.

Pros: A portal to users recover their passwords quickly and regain access to systems or desktops, or whatever needed;

Recover using secret questions and answers created by the users at signup;

Recover from web, app or even from the own desktop using a web page before logon (Windows logon screen)

Overall: The software that Microsoft should have done before. Easy to use and helps our users a lot! No more tickets open and users without work cause of tickets waiting to be finished.

Pros: The free version of Password Expiry Notifier is a great help, but usually FREE means little to no support. We had a formatting issue so I called for help. support team studied a minute, and made the fix. Fast, pleasant, and effective.

We've been considering Manage Engine for a couple months now and this experience is definitely one in the 'Positive' column.

Cons: I'll let you know if I find anything to complain about.

Overall: Fewer password reset requests

Pros: Ease of setup and use of product. So many reports available. Great for auditors. I like the various options for different policies. Support staff is quick to respond, typically within sn hour of email to support, I get a call with voicemail and follow up email. Use of product is amazingly simple and very intuitive.

Cons: I don't have any negative thoughts at this time..not any issues with product . I can't note any cons as you cannot get better customer service like theirs with too many companies anymore. We all ready have 4 products to date, which we use quite extensively for reporting and auditing. Can't beat it for the price! Too good to be true, not one of those at all.

Pros: This solution is really easy to deploy as its a small self contained installer and there are even included batch files to install/restart the service

I had the ADselfserviceplus soloution up and running in under an hour.

It's easy to enroll users and you are provided with a multitude of options that you can provide to your users

There is a secure web portal multi factor sms & is intigration options.

All in all I would highly recommend this product

Cons: I only have 60 users at most as our organisation is very dynamic so those numbers change and when I requested a quote I found it a little pricey

Pros: easy to use for end users although the UI for admins can be improved

Cons: the software is using outdated modules which makes it impossible to publish it on the Internet, so home office and roaming users still have to travel to the nearest office if they forgot their password

Pros: The ability to easily manage our systems with a csv file allowed us to automate everything which makes like a lot easier

Cons: That we need to convert everything to a csv file which makes the automation a bit more complicated. Would be better to use XLV file

Pros: it allows us to have our users be able to reset and change their passwords in a secure way, leaving IT resources to work on other issues.

Cons: It can be finicky. Some users reported having to re-enroll because the secure question answers didn't work.

Overall: Allows users to solve their own password issues.

Pros: Support..is very good.

Ad account loackout.

Password reset.

Self update.

Secure access.

Easy to do enroll.

Cons: Profile update

Mobile support.

Gina client.

Password complexity .

Third party software support to be maximied.

High availibility is not there

Overall: Workload reduce

Pros: Like that i can send out emails to notify that users passwords are going to expire. like that i can have users supervisors reset logins for their reps without having to give them admin access to server.

Cons: I don't really get notified if someone does not receive the password expire notification. 90% of the time when they say they don't get it they did and just ignored it.

Overall: brought down user lockout due to expired password by about 95 %

Pros: its convenient to use. It makes it easier for us to track down users who are always forgetting their passwords and at the same time for compliance purposes it makes it easier for us to know that users were sen t an email to inform them that their password is about to expire.

Cons: i cant really say they is anything but to get used to all the options within the system. Its a simply to use software, that has a lot of beneficial options within it. It will take some time to get used to the application

Pros: great UI. easy of use. unlimited customization of portals for end user UI. excellent for roaming users using smart devices to reset/unlock their network accounts

Cons: cached credentials is not working at the moment. I am using Pulse Secure SSL VPN. though not working, tech support has been working on this issue continuously contacting vendor dissecting information on how the ssl vpn works

Overall: reduced help desk request for password locked and reset

Pros: ease of use. great UI. customer support is excellent as they walked through all your issues. smart devices ease of use is the best I've seen

Cons: cached password is not working for my Pulse Secure SSL VPN, but they are still working on it contacting vendor and dissecting how our SSL VPN works

Overall: reduce help desk for resetting and unlocking network account

Pros: It will change our support culture. Our users will have another option to reset their passwords with out any IT agent supporting

Cons: No cons. This is a tool that will take away all those calls helpIng users that never seem to remember their passwords.

Pros: Self Service For users , saving engineer time to handle more requests by enrolling all users to change, reset, unlock and change their passwords

Cons: Documentation need more enhancements , even workshops videos provided by marketing team need to be more short and focused

Overall: saving customer time

Pros: I like it because it is very easy to manage and also very user friendly So I think this is good for my company

Cons: easy to manage , vry user friendly and also I can manage through web any where from my company

so it is excellent

Pros: Seems to be easy to use and to get users on board. The layout is easy to understand and works with good logic flow.

Cons: Sometimes it hangs up, but that could change in time. When you hit a back button that can throw you off.

Pros: Simple interface for end users to perform self-management of their passwords and highly configurable for the administrators

Cons: Setting up the proper permissions to enable users access to the web page is not immediately obvious. I tried to evaluate using a virtual network setup and it took quite a while to find out why my client machines could not access the page even though they were communicating with the server.

Pros: The ability to synchronize passwords across 2 platforms for us is great. A great tool that keeps IT out of the password loop so we can focus on other things.

Cons: I wish we could have it sync up to SAP. We have several systems in SAP that would be helpful if it linked up.

Overall: The ability to sync passwords on 2 platforms and change it in one place. Giving IT more time to focus on other things other than password issues.

Pros: Easy to install, easy to configure, easy to use even for non-technical person.

Cons: Like with all Manage Engine product they support is horrible. They really need to improve it.

Overall: I like it, it makes my work as IT administrator easier.

Pros: AD configurations, user unlock account, reset password, redefinition of password

Cons: Missing Portugal Portuguese option in my site

Overall: Simply wonderfully

Pros: Password reset is easy to use, nice that you can use ad account phone number to reset passwords for users.

Cons: Licensing could be bryter. Id like to see automatica revoking of licenses for accounts that have been disabled for x days. You can set auto block for disabled accounts but if the user is activated again, the license is blocked.

Pros: Free for up to 50 users, free trial, and easy to setup. This is a great solution for those field users that never get into the office or have a domain joined PC. They can reset their password from a web page of mobile app.

Cons: A little bit of trouble securing it with SSL, but all in all very little issues. Maybe a perpetual licensing model would be nice too.

Pros: The mobile app is easy to use and its accessible anywhere and anytime.

Not requiring any help from IT

Cons: Admins cannot manage users(unlock to change) directly from the portal. will be good if you can get the report and take action from the same place.

Pros: The experience as a whole seems very user friendly and we enjoyed it greatly. Thank you for your services.

Cons: There was nothing that stood out to my attention that looked to be a "con" going forward if we were to use your services.