# ManageEngine ADSelfService Plus Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ManageEngine ADSelfService Plus Software - reviews, pricing plans, popular comparisons to other Self-Service Password Reset (SSPR) products and more. Source: https://www.capterra.com/p/172556/ADSelfService-Plus --- # ManageEngine ADSelfService Plus Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 18, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ManageEngine ADSelfService Plus ## What is ManageEngine ADSelfService Plus? ManageEngine ADSelfService Plus delivers robust self‑service password reset (SSPR) to eliminate most password‑related help desk calls. Users can securely reset forgotten passwords for Active Directory, Microsoft 365, Google Workspace, and other connected systems from a web portal, mobile app, or Windows, macOS, and Linux logon screens. Identity verification is enforced through configurable MFA methods such as security questions, SMS/email OTPs, biometrics, authenticator apps, and FIDO2, ensuring only the rightful user can reset credentials. Password resets immediately update AD and propagate via real‑time password synchronization to integrated applications, preventing mismatched credentials. Detailed audit logs and optional approval workflows provide oversight for sensitive changes, helping IT maintain control while empowering users. ## What is ManageEngine ADSelfService Plus used for? [Self-Service Password Reset (SSPR)](https://www.capterra.com/self-service-password-reset-software/)[Password Management](https://www.capterra.com/password-management-software/)[Authentication](https://www.capterra.com/authentication-software/) Overall rating Based on 49 user reviews Reviews sentiment Positive 94% Neutral 2% Negative 4% Starting price $595 Other, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ManageEngine ADSelfService Plus alternatives Highest Rated [4.9 (4,821)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (267)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (24)](https://www.capterra.com/p/239317/ManageEngine-Password-Manager-Pro/reviews/) Starting price $595.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.8 (30)](https://www.capterra.com/p/182987/FusionAuth/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/172556/ADSelfService-Plus/alternatives/) ## FAQs about ManageEngine ADSelfService Plus Overview ### Which roles and teams benefit most from ManageEngine ADSelfService Plus? ManageEngine ADSelfService Plus is most used by IT administrators, systems engineers, architects, and help desk teams that manage Active Directory access and identity workflows. Security leaders and IT managers use it to strengthen password policies, enable self-service resets, support MFA, and reduce account lockout tickets across distributed users. Answer based on 46 reviews Overview ### What company size and specific industries is ManageEngine ADSelfService Plus built for? ManageEngine ADSelfService Plus is designed for organizations of any size across any industry, including government, healthcare, education, banking, and IT. It fits businesses using an Active Directory-based IT environment that need multi-factor authentication, single sign-on, or self-service password reset capabilities. Features and Usability ### What are the key features of ManageEngine ADSelfService Plus? ManageEngine ADSelfService Plus offers self service portal access, password management, password policies, and password synchronization for user account tasks. It also includes single sign on, multi-factor authentication, two-factor authentication, biometric authentication, and secure login, plus audit trail, activity tracking, reporting/analytics, and alerts/notifications for identity and access control. Pricing ### How much does it cost and what fees or limitations are included? ManageEngine ADSelfService Plus starts at $595 per year for the Standard Edition and $1,195 per year for the Professional Edition, with 500 domain users included. Endpoint MFA starts at $195 per year for Standard and $295 per year for Professional. A free version and free trial are available. Answer based on 8 reviews Integrations ### Which third-party tools and platforms does ManageEngine ADSelfService Plus integrate with? ManageEngine ADSelfService Plus supports over 40 integrations, including ManageEngine ADManager Plus, Google Workspace, Microsoft Dynamics 365, Freshdesk, Freshservice, BambooHR, ADP Workforce Now, and GoTo Meeting. Its catalog also includes 15Five, Aha!, AppDynamics, ArcGIS, Assembla, AssetSonar, Bamboo, BigPanda, Blackboard, Feedly, Formstack Forms, Garoon, and HackerRank. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does ManageEngine ADSelfService Plus offer? ManageEngine ADSelfService Plus provides in-person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled presentations, written reference material, and self-paced viewing for teams that need help learning the product and its setup options. Getting Started and Support ### What customer support options does ManageEngine ADSelfService Plus offer? ManageEngine ADSelfService Plus provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users often describe support as responsive and helpful, with quick email follow-up and ongoing help on technical issues, though some note that resolving complex problems can take extra back-and-forth. Answer based on 6 reviews Security ### How does ManageEngine ADSelfService Plus handle data security and access control? ManageEngine ADSelfService Plus uses secure self-service password resets and account unlocks through a web portal, Windows logon screen, mobile access, security questions, phone-based resets, multi-factor authentication, and SSO. It also sends password-expiry notifications and supports password sync, though some reviewers cite outdated modules, forgotten security answers, and occasional access or performance issues. Answer based on 30 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Password Management 4.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Alerts/Notifications 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Mobile Access 3.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Single Sign On 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Allow users to access multiple services after entering their login credentials once Credential Management 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation Compliance Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier ManageEngine ADSelfService Plus 34 features Regulate who can view information within the system Define levels of authorization for access to specific files or systems Control and manage access to company resources Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Identify and respond to security threats to developed applications Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Identify or authenticate a person's identity through biological data such as fingerprints or facial patterns. Track and manage adherence to policies for any service, product, process, or supplier Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Electronic storage of staff/employee contact information and job status in a centralized repository Create and edit passwords that can be accessed by a group of people Access software remotely via mobile devices Verify user identity through mobile devices Request two or more credentials to prove user's identity before granting access to systems A database of passwords to flag for reuse Generates strong, unique passwords with customizable parameters Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Set and enforce password security requirements such as length, character sets, and regular password changes Securely access passwords from any device Create, manage, and track policies and procedures within an organization Receive system updates as soon as any changes are made Access work applications remotely, for when working away from the office and/or traveling View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals At least a username and password is required to access the system Online portal through which end users can access the system, manage tasks, or obtain information Allow users to access multiple services after entering their login credentials once Extra layer of security that requires not only a password and username but also something specific to that user Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Get Advice We can help you find the software with the features you need. Features 4.6 (48) 4.6 Based on 48 reviews ## Pricing Value for money 4.7 (47) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/172556/ADSelfService-Plus/pricing/) ADSelfService Plus Standard Edition $595.00 Other,Per Year It includes: - Cybersecurity Solutions - Enterprise Service Management - Identity and Access Management - IT Management for Msps - IT Operations Management - Web-based self-service password reset and account unlock - MFA for self-service password resets/account unlocks, and ADSelfService Plus portal logins - Password expiry notifier - Password policy enforcer(Web Portal and Mobile App) - Real-time password synchronizer - Password reset using ADSelfService Plus' iOS or Android app, or via mobile browser - Self-service directory update, employee search, organization chart, and self-service group management - Features of the Standard edition of Endpoint MFA (Available for up to 10 users. For more users, Endpoint MFA must be purchased separately) ADSelfService Plus Professional Edition $1,195 Other,Per Year It includes: - Cybersecurity Solutions - Enterprise Service Management - Identity and Access Management - IT Management for Msps - IT Operations Management Endpoint MFA Standard edition: $195.00 Other,Per Year It includes: - SSO for Applications - JIT provisioning - MFA for Applications - MFA for Windows Machines - MFA for macOS Machines - MFA for Linux Machines Endpoint MFA Professional edition $295.00 Other,Per Year It includes: - SSO for Applications - JIT provisioning - MFA for Windows Machines - MFA for Applications - MFA for macOS Machines - MFA for Linux Machines - MFA for Windows Server machines - MFA for RDP Sessions - Device based MFA (Windows) - MFA for UAC Sessions - MFA for VPN & other RADIUS Servers - MFA for OWA & other IIS Servers - Passwordless Logins for Applications - Adaptive Single Sign-on - Adaptive MFA - Offline MFA - Local user MFA for Windows Value for money 4.7 (47) 4.7 Based on 47 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[ ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ BambooHR](https://www.capterra.com/p/110968/BambooHR/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Lucidchart](https://www.capterra.com/p/146136/Lucidchart/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (46) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (46) 4.5 Based on 46 reviews ## User reviews Overall rating 4.6 Based on 49 reviews Filter by rating 5(35) 4(11) 3(1) 2(1) 1(1) Mentioned topic Sorted by most recent DP Dipesh P. IT Manager Glass, Ceramics & Concrete ### "Easy to deploy and manage software" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 22, 2026 Over all it is a good experience with ManageEngine. Their support staff is very helpful and co-operative. Pros Easy to deploy and manage. Providing easy access across the network. It helps to enforce password complexity to all our AD users with single click. Cons nothing major but one thing i would like them to improve is the process of applying patches(updates). It is bit tedious work. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jud P. Technology Specialist Non-Profit Organization Management ### "Reliable end user password change product with a complicated administrator portal." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 22, 2026 I have no complaints. ADSSP has been a reliable product that is always available. I have never had an issue with the software or services on our server. Pros It allows for offsite end users to change their own password without involving help desk/IT or submitting help desk tickets. Cons The administrator portal is a bit confusing and hard to navigate if you don't know where you are going. End user account management should be more prominent. I also wish the end user experience with changing passwords and enrolling was a bit easier to understand. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User MIS Director Mental Health Care ### "ADSelf Service Plus solves a lot of issues we have with On-prem AD and Hybrid" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 4, 2023 Overall Ad selfservice plus makes management of passwords super easy. We don't use it for the SSO and Multifactor Auth so much, but I imagine if you aren't using AZure AD, this would be a fantastic way to get those features for a local domain. Pros This solves the biggest problems we have with password resets. Both the need for users to reset their own passwords remotely, but also so update locally cached passwords for our Hybrid Joined devices. The software is able to open up its own VPN connection to our On-Prem server for that update and it makes password resets extremely smooth. Cons I haven't really had any negative experiences yet with the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OO Oluwaseun O. Cloud Architect Banking ### "A Great Integration Tool for Identity Self-service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 8, 2023 Pros I like the fact that you can integrate into other platforms and make use of one password across all of them. Cons Managed Engine is a powerful platform that has so many great features. Any con could be that it has to be integrated into other platfoms like IBM. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Syed M. Consultant Education Management ### "ADSSP : Password Management made easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 12, 2022 Great. Pros Ease of use and adoption, secure and intuitive. Cons Web interface can be a little bit more better Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Andres S. Gerente de proyectos Information Technology and Services ### "A self-service solution that is easy to implement and use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2022 In general, it has been a pretty good experience, since it has helped us a lot to improve the operation, considerably reduced the number of requests handled by the IT area, and because we have recovered time to work on improvements in the area. Pros It is a very easy solution to implement and use. And it is very useful for us. ADSelf Service Plus has helped us minimize the number of requests related to account reset or unlock. Cons I think the UI design could be improved, it is currently very simple, but it should be more dynamic. Reasons for choosing ManageEngine ADSelfService Plus It was very easy to understand from the start, and there was no need to try any more tools. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Transaction processor Government Administration ### "Adservices is bad" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 April 3, 2022 None Pros None. I don’t like the adservices because they have problems! Cons When I changed passwords or try to log in. They are too slow! They always have problems! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP Kuberan P. Software Services Consultant Information Technology and Services ### "Resetting Passwords, A Thing Of The Past" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 19, 2022 Selling AD Self Service has allowed me to make the lives of my customers much easier. There is so much more to this tool as well, when it is fully in use, the users are able to manage their own AD profile. Pros The price of AD Self Service is very appealing, for the amount of time and effect it saves an IT Team compared to the cost of the tool, is incomparable. The ease of deployment and use makes it very easy for the users to get the hang of. Cons It is hard to say exactly, but the one thing that I am not fond of is the user enrollment, it is a once off thing but sometimes, getting the users to enroll takes time. Reasons for choosing ManageEngine ADSelfService Plus The price of AD Self Service was one of the biggest contributing factors to many of my customers picking this Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GK Gulsel K. Sales Expert Information Technology and Services ### "You no longer need to contact the IT department" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2019 Pros In accordance with company policies, you should make password changes at regular intervals. In this case, you may need IT staff. Thanks to SelfService application you can do many transactions on your own account yourself. Cons I did not experience a negative situation due to the practice. He solved my problem whenever I needed it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Mitchell S. Manager of Information Technology Airlines/Aviation ### "Great Product, Poor Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 8/10 June 12, 2019 Pros \-Great feature set -Deployment flexibility -Deep web GUI customization Cons \-Poor customer support -Web interface tends to look a bit dated Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/172556/ADSelfService-Plus/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.