--- title: "ManageEngine ADSelfService Plus Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ManageEngine ADSelfService Plus Software - reviews, pricing plans, popular comparisons to other Self-Service Password Reset (SSPR) products and more." source_url: "https://www.capterra.com/p/172556/ADSelfService-Plus/" page_type: "product" language: "en" --- # ManageEngine ADSelfService Plus Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ManageEngine ADSelfService Plus ## What is ManageEngine ADSelfService Plus? ManageEngine ADSelfService Plus delivers robust self‑service password reset (SSPR) to eliminate most password‑related help desk calls. Users can securely reset forgotten passwords for Active Directory, Microsoft 365, Google Workspace, and other connected systems from a web portal, mobile app, or Windows, macOS, and Linux logon screens. Identity verification is enforced through configurable MFA methods such as security questions, SMS/email OTPs, biometrics, authenticator apps, and FIDO2, ensuring only the rightful user can reset credentials. Password resets immediately update AD and propagate via real‑time password synchronization to integrated applications, preventing mismatched credentials. Detailed audit logs and optional approval workflows provide oversight for sensitive changes, helping IT maintain control while empowering users. ## What is ManageEngine ADSelfService Plus used for? [Self-Service Password Reset (SSPR)](https://www.capterra.com/self-service-password-reset-software/)[Password Management](https://www.capterra.com/password-management-software/)[Multi-Factor Authentication](https://www.capterra.com/multi-factor-authentication-software/) Overall rating Based on 58 user reviews Reviews sentiment Positive 95% Neutral 2% Negative 3% Starting price $595 Other, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ManageEngine ADSelfService Plus alternatives Highest Rated [4.9 (4,851)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (35)](https://www.capterra.com/p/268487/ManageEngine-AD360/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (13)](https://www.capterra.com/p/249093/FastPass/reviews/) Starting price $4000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (293)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/172556/ADSelfService-Plus/alternatives/) ## FAQs about ManageEngine ADSelfService Plus Overview ### Which roles and teams benefit most from ManageEngine ADSelfService Plus? ManageEngine ADSelfService Plus is most used by IT administrators, system engineers, help desk teams, and infrastructure architects who need to streamline password resets, account unlocks, and identity verification. IT managers, security leaders, and technical service directors use it to reduce support workload, strengthen access controls, and improve user self-service across organizations. Answer based on 57 reviews Overview ### What company size and industries is ManageEngine ADSelfService Plus built for? ManageEngine ADSelfService Plus is for organizations in any industry, with the largest share of reviewers from small businesses at 39% and Information Technology and Services at 28%. It also has strong midsize business use at 36%, plus adoption in nonprofit and education organizations, each representing 7% of reviewers. Answer based on 58 reviews Features and Usability ### What are the key features of ManageEngine ADSelfService Plus? ManageEngine ADSelfService Plus includes core identity features such as self-service password reset, account unlock, password expiry notifications, and Active Directory password synchronization. Differentiating features include multi-factor authentication, single sign-on, and a web-based user portal, with audit reporting and password policy enforcement supporting security, compliance, and remote access. Answer based on 44 reviews Pricing ### How much does it cost and what fees or limitations are included? ManageEngine ADSelfService Plus starts at $595 per year for the Standard Edition. The Professional Edition starts at $1,195 per year for 500 domain users and scales up to $19,995 for unlimited users. A free version and free trial are available, and reviewers describe it as very budget friendly. Answer based on 2 reviews Integrations ### Which third-party tools and platforms does ManageEngine ADSelfService Plus integrate with? ManageEngine ADSelfService Plus integrates with over 40 third-party tools and platforms, including ADManager Plus, Google Workspace, Dynamics 365, Freshdesk, Freshservice, BambooHR, GoTo Meeting, and Formstack Forms. Its catalog also includes ADP Workforce Now, Aha!, AppDynamics, Blackboard, and Feedly. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does ManageEngine ADSelfService Plus offer? ManageEngine ADSelfService Plus provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided setup, webinars offer scheduled instruction, documentation serves as written reference, and videos provide self-paced learning material. Answer based on 1 reviews Getting Started and Support ### What customer support options does ManageEngine ADSelfService Plus offer? ManageEngine ADSelfService Plus provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users often describe the support team as helpful and responsive, though a few note uneven experiences and occasional frustration. Documentation and guidance are generally seen as useful during setup and ongoing administration. Answer based on 8 reviews Security ### How does ManageEngine ADSelfService Plus handle data security and access control? ManageEngine ADSelfService Plus uses MFA, SSO, secure self-service password resets, account unlocks, password policy enforcement, audit reporting, and password expiry notifications to protect access while reducing helpdesk involvement. Reviewers also note limits such as forgotten security-question answers, occasional re-enrollment issues, outdated modules for internet publishing, and some confusing permission setup. Answer based on 38 reviews Password management ### How well does it handle password resets and account unlocks? ManageEngine ADSelfService Plus reduces password reset and account unlock tickets by giving users a clear self-service portal. IT teams, remote workers, and enterprise admins value password expiry reminders, policy enforcement, and directory integration, though some users find enrollment, complex password rules, and lockout troubleshooting less intuitive. Answer based on 44 reviews ## Features AI summary Based on 53 Self-Service Password Reset (SSPR) reviews Capterra data shows that buyers of Self-Service Password Reset (SSPR) rank the following features as their top priorities: - **Password Management** (**61%** of reviewers rated this feature as critical) - **Credential Management** (**61%**) - **Compliance Management** (**59%**) ManageEngine ADSelfService Plus supports all three features that reviewers rate most highly: **Password Management**, **Credential Management**, and **Compliance Management**. Together, these capabilities help businesses reduce password-related support requests, manage user credentials more effectively, and maintain policy compliance, allowing teams to improve account security while keeping access processes efficient. Password Management 4.3 (12) 75.00% of 12 reviewers that rated this feature as important or highly important Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Credential Management 4.3 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation Compliance Management 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Access Control 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Regulate who can view information within the system Password Database 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important A database of passwords to flag for reuse Alerts/Notifications 4.1 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges ManageEngine ADSelfService Plus 34 features ### All Features - Access Control: Regulate who can view information within the system - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Access Management: Control and manage access to company resources - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Application Security: Identify and respond to security threats to developed applications - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Biometrics: Identify or authenticate a person's identity through biological data such as fingerprints or facial patterns. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Credential Management: Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Group Passwords: Create and edit passwords that can be accessed by a group of people - Mobile Access: Access software remotely via mobile devices - Mobile Authentication: Verify user identity through mobile devices - Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems - Password Database: A database of passwords to flag for reuse - Password Generator: Generates strong, unique passwords with customizable parameters - Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords - Password Policies: Set and enforce password security requirements such as length, character sets, and regular password changes - Password Synchronization: Securely access passwords from any device - Policy Management: Create, manage, and track policies and procedures within an organization - Real-Time Updates: Receive system updates as soon as any changes are made - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Secure Login: At least a username and password is required to access the system - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: Allow users to access multiple services after entering their login credentials once - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 4.6 (57) 4.6 Based on 57 reviews ## Pricing Value for money 4.7 (56) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/172556/ADSelfService-Plus/pricing/) ADSelfService Plus Standard Edition $595.00 Other,Per Year It includes: - Cybersecurity Solutions - Enterprise Service Management - Identity and Access Management - IT Management for Msps - IT Operations Management - Web-based self-service password reset and account unlock - MFA for self-service password resets/account unlocks, and ADSelfService Plus portal logins - Password expiry notifier - Password policy enforcer(Web Portal and Mobile App) - Real-time password synchronizer - Password reset using ADSelfService Plus' iOS or Android app, or via mobile browser - Self-service directory update, employee search, organization chart, and self-service group management - Features of the Standard edition of Endpoint MFA (Available for up to 10 users. For more users, Endpoint MFA must be purchased separately) ADSelfService Plus Professional Edition $1,195 Other,Per Year It includes: - Cybersecurity Solutions - Enterprise Service Management - Identity and Access Management - IT Management for Msps - IT Operations Management Endpoint MFA Standard edition: $195.00 Other,Per Year It includes: - SSO for Applications - JIT provisioning - MFA for Applications - MFA for Windows Machines - MFA for macOS Machines - MFA for Linux Machines Endpoint MFA Professional edition $295.00 Other,Per Year It includes: - SSO for Applications - JIT provisioning - MFA for Windows Machines - MFA for Applications - MFA for macOS Machines - MFA for Linux Machines - MFA for Windows Server machines - MFA for RDP Sessions - Device based MFA (Windows) - MFA for UAC Sessions - MFA for VPN & other RADIUS Servers - MFA for OWA & other IIS Servers - Passwordless Logins for Applications - Adaptive Single Sign-on - Adaptive MFA - Offline MFA - Local user MFA for Windows Value for money 4.7 (56) 4.7 Based on 56 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[ ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ BambooHR](https://www.capterra.com/p/110968/BambooHR/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Lucidchart](https://www.capterra.com/p/146136/Lucidchart/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (55) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (55) 4.5 Based on 55 reviews ## User reviews Overall rating 4.6 Based on 58 reviews Filter by rating 5(41) 4(14) 3(1) 2(1) 1(1) Mentioned topic Sorted by most recent PT Paul T. IT Systems Administrator Non-Profit Organization Management ### "Does its job simply and effectively" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2026 Great experience. Product is reasonably priced and provides a service we need. It always works and create no problems to manage. What every system admin wants. Pros We use it primarily for one thing - notifying users that their AD password is about to expire. Because many of our users are not on Microsoft products this reduces issues where their password expires and they do not know. Cons I like that it is fully customizable and has multiple options allowing us to dictate exactly what we want to happen Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. DM Debasis M. Analyst Information Technology and Services ### "A Great Tool for Password Self-Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2026 My experience with ADSelfService Plus has been good. It has made password resets and account unlocks much easier for our users, reducing the dependency on the IT team. Overall, it is a reliable and user-friendly solution. Pros ADSelfService Plus makes password resets and account unlocks easy for users while reducing the workload on the IT helpdesk. It's simple to use, reliable, and improves the overall user experience. Cons The product works well overall; there isn't much to dislike. It should support okta push for better user experience. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. RG Ryan G. IT Support Program Development ### "Reliable self-service password management with excellent support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 26, 2026 Our overall experience has been very positive. The product has been reliable, easy to manage, and well supported, with a responsive team whenever we've needed assistance. Pros Easy to deploy, reliable, user-friendly, and backed by responsive support. It has reduced password-related support tickets and saved our IT team time. Cons There isn't anything significant we've disliked. Initial configuration takes some planning, but the documentation and support team make the process straightforward. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. DS Don S. Director of Technical Services Education Management ### "AD SelfServicePlus Simple and Efficient " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 25, 2026 Overall we’ve been very satisfied with AD SelfServicePlus. It just works and requires little maintenance besides updates and cleaning up unneeded users. On the odd occasion that I’ve needed support they have been efficient and have always been able to resolve my issues. Pros The product was simple to setup, integrated easily with our user directory and handles user notifications when it’s time to reset passwords. Cons There are users who struggle with resetting passwords, not necessarily due to ManageEngine SelfServicePlus, but due to their inability to be able to manage our password complexity rules. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JP Jasim P. System and Security Team Lead Insurance ### "A Reliable Password Self-Service Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2026 My experience with AD Self-Service Plus is positive. The product is easy to deploy, offers effective self-service password reset, MFA, and account unlock features, and helps to reduce the IT helpdesk team's workload significantly, which also improves user productivity. Pros What I like most about AD Self-Service Plus is its ability to let users securely reset passwords and unlock accounts without contacting the IT helpdesk, which significantly reduces the support team's workload. It also helps to enforce strong password policies while the user resets their password and sends the expiry notification to the users when their password is about to expire. Cons One limitation I noticed is that when adding a domain, AD Self-Service Plus requires the domain controller hostname rather than allowing the use of a domain controller IP address. This can cause configuration issues in environments where DNS is misconfigured, or hostname resolution from the AD Self-Service Plus server is not working correctly. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. SA Shyam A. System Administrator Financial Services ### "Efficient Self-Service Password Management with Strong Security Controls" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2026 Overall, our experience with ManageEngine ADSelfService Plus has been very positive. It has significantly improved operational efficiency by reducing password-related tickets and empowering users with self-service capabilities, leading to faster issue resolution and better productivity. The solution provides a strong balance between security and user experience, with features like MFA, SSO, and audit reporting helping us meet compliance requirements while maintaining ease of use. Despite some minor challenges in initial setup and customisation, it has proven to be a reliable and valuable tool for identity and access management in an enterprise environment. Pros What I like most is its ease of use combined with strong security features. The self-service password reset and account unlock capabilities significantly reduce helpdesk dependency while maintaining a smooth user experience. Particularly beneficial features include: Multi-Factor Authentication (MFA): Flexible options like OTP, push notifications, and biometrics enhance security across endpoints and remote access. User-friendly self-service portal: Simple interface ensures quick adoption across users without training overhead. Password policy enforcement: Seamless integration with AD ensures users follow compliance requirements. SSO integration: Provides a consistent authentication experience across multiple enterprise applications. Audit and reporting: Detailed logs help meet audit and regulatory requirements. Cons At times, the initial setup and configuration can be complex, especially when integrating MFA, SSO, and multiple applications. Also, UI customisation and advanced reporting flexibility could be improved to better align with enterprise-specific requirements. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. TS Thomas S. Firm Administrator Accounting ### "Amazing MFA software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2026 Found them highly responsive and efficient and correcting issues that we were having. Was impressed by how technician was willing to take ownership of the problem and walk us through efficiently restoring are set up without making us feel incompetent. Pros Managed engine AD provided a quick support for an issue we were having. The technician quickly responded and took ownership of the problem to ensure things were correct. After rebuilding the system, they made sure we were comfortable with using the software. Cons At this time, I really have no negative feelings towards the company and how quickly they responded to our needs. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. LS Landon S. IT Manager Government Administration ### "Manage Engine ADSelf Service Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 23, 2026 I think it's been a positive experience and we have been using it for desktop logins for a couple of years now. Pros It was very budget friendly compared to other products. It allows for a lot of customization which is nice. Cons With a lot of customization, it can sometimes be buggy and hard to find what you are looking for at times. Alternatives considered [Silverfort](https://www.capterra.com/p/230655/Silverfort/) Reasons for choosing ManageEngine ADSelfService Plus Cost was a big factor for us in deciding to use it Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JM jayde M. IT support manager Financial Services ### "Invaluable tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2026 Its been a really helpful tool and one we have relied on for some time now, the support is great and always ready to help, the annual renewal reminders are also very useful, its been great experience all round. Pros The product has a great interface and is very easy to navigate around, it comes in very useful when trying to trace a password lockouts and when do our monthly user audits. The support team are also very helpful with great communication lines and they are very security conscious and fast to fix any bugs and issues with new releases, its a great product and great value for money. Cons There could be a little bit more detail when trying to diagnose a password lockout which could include an precise location Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. DP Dipesh P. IT Manager Glass, Ceramics & Concrete ### "Easy to deploy and manage software" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 22, 2026 Over all it is a good experience with ManageEngine. Their support staff is very helpful and co-operative. Pros Easy to deploy and manage. Providing easy access across the network. It helps to enforce password complexity to all our AD users with single click. Cons nothing major but one thing i would like them to improve is the process of applying patches(updates). It is bit tedious work. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/172556/ADSelfService-Plus/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ManageEngine AD360 vs ManageEngine ADSelfService Plus](https://www.capterra.com/compare/172556-268487/ADSelfService-Plus-vs-ManageEngine-AD360)