# ManageEngine ADSelfService Plus Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ManageEngine ADSelfService Plus Software - reviews, pricing plans, popular comparisons to other Self-Service Password Reset (SSPR) products and more. Source: https://www.capterra.com/p/172556/ADSelfService-Plus --- # ManageEngine ADSelfService Plus Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ManageEngine ADSelfService Plus ## What is ManageEngine ADSelfService Plus? ManageEngine ADSelfService Plus is an identity security solution that delivers self-service password reset (SSPR) capabilities, significantly reducing IT help desk workload. This enables users to securely reset their forgotten Active Directory, Microsoft 365, and other connected application passwords without administrator intervention. ADSelfService Plus supports a wide range of identity verification methods for SSPR, including multi-factor authentication factors like security questions, OTPs via SMS/email, biometric authentication, and authenticator apps. Organizations can customize password policies, enforce strong password complexity, and integrate SSPR seamlessly into the Windows logon (GINA/CP) and web portals. The platform also provides comprehensive audit trails of password reset activities, offering administrators valuable insights into user actions and system usage. ## What is ManageEngine ADSelfService Plus used for? [Self-Service Password Reset (SSPR)](https://www.capterra.com/self-service-password-reset-software/)[Password Management](https://www.capterra.com/password-management-software/)[Authentication](https://www.capterra.com/authentication-software/) Overall rating Based on 47 user reviews Reviews sentiment Positive 94% Neutral 2% Negative 4% Starting price $595 Other, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ManageEngine ADSelfService Plus alternatives Highest Rated [4.9 (4,706)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (267)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.8 (30)](https://www.capterra.com/p/182987/FusionAuth/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (39)](https://www.capterra.com/p/203254/NordPass/reviews/) Starting price $3.59 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/172556/ADSelfService-Plus/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Password Management 4.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Alerts/Notifications 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Mobile Access 3.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Single Sign On 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Allow users to access multiple services after entering their login credentials once Credential Management 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation Compliance Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier ManageEngine ADSelfService Plus 34 features Regulate who can view information within the system Define levels of authorization for access to specific files or systems Control and manage access to company resources Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Identify and respond to security threats to developed applications Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Identify or authenticate a person's identity through biological data such as fingerprints or facial patterns. Track and manage adherence to policies for any service, product, process, or supplier Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Electronic storage of staff/employee contact information and job status in a centralized repository Create and edit passwords that can be accessed by a group of people Access software remotely via mobile devices Verify user identity through mobile devices Request two or more credentials to prove user's identity before granting access to systems A database of passwords to flag for reuse Generates strong, unique passwords with customizable parameters Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Set and enforce password security requirements such as length, character sets, and regular password changes Securely access passwords from any device Create, manage, and track policies and procedures within an organization Receive system updates as soon as any changes are made Access work applications remotely, for when working away from the office and/or traveling View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals At least a username and password is required to access the system Online portal through which end users can access the system, manage tasks, or obtain information Allow users to access multiple services after entering their login credentials once Extra layer of security that requires not only a password and username but also something specific to that user Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Get Advice We can help you find the software with the features you need. Features 4.6 (46) 4.6 Based on 46 reviews ## Pricing Value for money 4.7 (45) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/172556/ADSelfService-Plus/pricing/) ADSelfService Plus Standard Edition $595.00 Other,Per Year It includes: - Cybersecurity Solutions - Enterprise Service Management - Identity and Access Management - IT Management for Msps - IT Operations Management ADSelfService Plus Professional Edition $1,195 Other,Per Year It includes: - Cybersecurity Solutions - Enterprise Service Management - Identity and Access Management - IT Management for Msps - IT Operations Management Value for money 4.7 (45) 4.7 Based on 45 reviews ## Integrations [ Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[ ManageEngine ADManager Plus](https://www.capterra.com/p/143496/ADManager-Plus/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (44) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (44) 4.4 Based on 44 reviews ## User reviews Overall rating 4.6 Based on 47 reviews Filter by rating 5(35) 4(9) 3(1) 2(1) 1(1) Mentioned topic Sorted by most recent AU Anonymous User MIS Director Mental Health Care ### "ADSelf Service Plus solves a lot of issues we have with On-prem AD and Hybrid" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 4, 2023 Overall Ad selfservice plus makes management of passwords super easy. We don't use it for the SSO and Multifactor Auth so much, but I imagine if you aren't using AZure AD, this would be a fantastic way to get those features for a local domain. Pros This solves the biggest problems we have with password resets. Both the need for users to reset their own passwords remotely, but also so update locally cached passwords for our Hybrid Joined devices. The software is able to open up its own VPN connection to our On-Prem server for that update and it makes password resets extremely smooth. Cons I haven't really had any negative experiences yet with the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OO Oluwaseun O. Cloud Architect Banking ### "A Great Integration Tool for Identity Self-service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 8, 2023 Pros I like the fact that you can integrate into other platforms and make use of one password across all of them. Cons Managed Engine is a powerful platform that has so many great features. Any con could be that it has to be integrated into other platfoms like IBM. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Syed M. Consultant Education Management ### "ADSSP : Password Management made easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 12, 2022 Great. Pros Ease of use and adoption, secure and intuitive. Cons Web interface can be a little bit more better Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Andres S. Gerente de proyectos Information Technology and Services ### "A self-service solution that is easy to implement and use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2022 In general, it has been a pretty good experience, since it has helped us a lot to improve the operation, considerably reduced the number of requests handled by the IT area, and because we have recovered time to work on improvements in the area. Pros It is a very easy solution to implement and use. And it is very useful for us. ADSelf Service Plus has helped us minimize the number of requests related to account reset or unlock. Cons I think the UI design could be improved, it is currently very simple, but it should be more dynamic. Reasons for choosing ManageEngine ADSelfService Plus It was very easy to understand from the start, and there was no need to try any more tools. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Transaction processor Government Administration ### "Adservices is bad" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 April 3, 2022 None Pros None. I don’t like the adservices because they have problems! Cons When I changed passwords or try to log in. They are too slow! They always have problems! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP Kuberan P. Software Services Consultant Information Technology and Services ### "Resetting Passwords, A Thing Of The Past" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 19, 2022 Selling AD Self Service has allowed me to make the lives of my customers much easier. There is so much more to this tool as well, when it is fully in use, the users are able to manage their own AD profile. Pros The price of AD Self Service is very appealing, for the amount of time and effect it saves an IT Team compared to the cost of the tool, is incomparable. The ease of deployment and use makes it very easy for the users to get the hang of. Cons It is hard to say exactly, but the one thing that I am not fond of is the user enrollment, it is a once off thing but sometimes, getting the users to enroll takes time. Reasons for choosing ManageEngine ADSelfService Plus The price of AD Self Service was one of the biggest contributing factors to many of my customers picking this Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GK Gulsel K. Sales Expert Information Technology and Services ### "You no longer need to contact the IT department" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2019 Pros In accordance with company policies, you should make password changes at regular intervals. In this case, you may need IT staff. Thanks to SelfService application you can do many transactions on your own account yourself. Cons I did not experience a negative situation due to the practice. He solved my problem whenever I needed it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Mitchell S. Manager of Information Technology Airlines/Aviation ### "Great Product, Poor Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 8/10 June 12, 2019 Pros \-Great feature set -Deployment flexibility -Deep web GUI customization Cons \-Poor customer support -Web interface tends to look a bit dated Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OE Onur E. System Administrator Information Technology and Services ### " Advantageous program for Time Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 7, 2019 Reduction of incoming calls during the day. More happy end users. I can use the time allocated to end-user transactions in my own business. Pros An application designed for end users to solve their own problems. They can do small tasks themselves without problems. Cons I have not encountered any negative side Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IK Isaac K. Contact Center Supervisor Telecommunications ### "Real time saver in unlocking AD accounts" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 24, 2019 we are managing unplanned shrinkage Pros in my environment each minute counts so having an option like ADselfService saves precious time. Users don't have to rely on IT support staff to unlock user accounts Cons I have not picked any challenges with software so far. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/172556/ADSelfService-Plus/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)