---
title: "ManageEngine ADSelfService Plus Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about ManageEngine ADSelfService Plus Software - reviews, pricing plans, popular comparisons to other Self-Service Password Reset (SSPR) products and more."
source_url: "https://www.capterra.com/p/172556/ADSelfService-Plus/"
page_type: "product"
language: "en"
publication_date: "2026-10-19"
---

# 

 ManageEngine ADSelfService Plus Software Review 2026: Features, Integrations, Pros & Cons

Last updated on October 19, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

ManageEngine ADSelfService Plus

## What is ManageEngine ADSelfService Plus?

ManageEngine ADSelfService Plus delivers robust self‑service password reset (SSPR) to eliminate most password‑related help desk calls. Users can securely reset forgotten passwords for Active Directory, Microsoft 365, Google Workspace, and other connected systems from a web portal, mobile app, or Windows, macOS, and Linux logon screens. Identity verification is enforced through configurable MFA methods such as security questions, SMS/email OTPs, biometrics, authenticator apps, and FIDO2, ensuring only the rightful user can reset credentials. Password resets immediately update AD and propagate via real‑time password synchronization to integrated applications, preventing mismatched credentials. Detailed audit logs and optional approval workflows provide oversight for sensitive changes, helping IT maintain control while empowering users.

## What is ManageEngine ADSelfService Plus used for?

[Self-Service Password Reset (SSPR)](https://www.capterra.com/self-service-password-reset-software/)[Password Management](https://www.capterra.com/password-management-software/)[Multi-Factor Authentication](https://www.capterra.com/multi-factor-authentication-software/)

Overall rating

Based on 63 user reviews

Reviews sentiment

Positive

95%

Neutral

2%

Negative

3%

Starting price

$595

Other, Per Year

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## ManageEngine ADSelfService Plus alternatives

Highest Rated

[4.9 (4,886)](https://www.capterra.com/p/172127/Rippling/reviews/)

Starting price

$8.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.6 (35)](https://www.capterra.com/p/268487/ManageEngine-AD360/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.8 (13)](https://www.capterra.com/p/249093/FastPass/reviews/)

Starting price

$4000.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[4.6 (294)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/)

Starting price

$3.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/172556/ADSelfService-Plus/alternatives/)

## FAQs about ManageEngine ADSelfService Plus

Overview

### What problems does ManageEngine ADSelfService Plus solve?

ManageEngine ADSelfService Plus solves password-reset and account-lockout delays by letting employees securely reset credentials, unlock accounts, and receive expiry reminders without contacting the help desk. It also supports password-policy enforcement, MFA, password synchronization, and audit trails. IT support teams, Active Directory administrators, remote workers, and compliance teams benefit most.

Answer based on 45 reviews

Overview

### Which roles and teams benefit most from ManageEngine ADSelfService Plus?

ManageEngine ADSelfService Plus is most used by system, network, and IT administrators who manage Active Directory accounts, password resets, and access requests. IT managers, infrastructure engineers, and support teams use it to reduce service-desk workload, enforce identity policies, and give employees self-service options for account recovery.

Answer based on 62 reviews

Overview

### What company size and industries is ManageEngine ADSelfService Plus built for?

ManageEngine ADSelfService Plus is designed for midsize organizations, which account for 41% of reviewers, and Information Technology and Services, at 25%. It supports AD-based environments across industries including government, healthcare, education, banking, and IT that need MFA, SSO, or self-service password reset services.

Answer based on 63 reviews

Features and Usability

### What are the key features of ManageEngine ADSelfService Plus?

ManageEngine ADSelfService Plus includes core self-service password reset and account unlock tools, password expiry notifications, and Active Directory password policy enforcement. Differentiating security features include multi-factor authentication, single sign-on, password synchronization, and audit reporting. A web and mobile self-service portal supports remote users and Windows logon recovery.

Answer based on 45 reviews

Pricing

### How much does it cost and what fees or limitations are included?

ManageEngine ADSelfService Plus starts at $595 per year for the Standard Edition. The Professional Edition starts at $1,195 per year for 500 domain users and scales up to $19,995 for unlimited users. Free version and free trial options are available, and reviewers call it reasonably priced and budget friendly.

Answer based on 3 reviews

Integrations

### Which third-party tools and platforms does ManageEngine ADSelfService Plus integrate with?

ManageEngine ADSelfService Plus integrates with over 40 third-party tools and platforms, including Google Workspace, Microsoft Dynamics 365, ADP Workforce Now, BambooHR, Freshdesk, Freshservice, GoTo Meeting, and Formstack Forms. It also connects with 15Five, Aha!, AppDynamics, ArcGIS, Assembla, AssetSonar, Bamboo, BigPanda, Blackboard, Feedly, Garoon, and HackerRank.

Answer based on 4 reviews

Getting Started and Support

### What training and onboarding options does ManageEngine ADSelfService Plus offer?

ManageEngine ADSelfService Plus provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online formats support guided instruction, webinars present scheduled product learning, documentation offers written reference material, and videos provide self-paced viewing for setup and feature review.

Answer based on 1 reviews

Getting Started and Support

### What customer support options does ManageEngine ADSelfService Plus offer?

ManageEngine ADSelfService Plus provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users describe the support team as generally helpful and responsive, with clear communication and efficient issue resolution, though a few report inconsistent experiences and want faster help during configuration or bug-related problems.

Answer based on 8 reviews

Security

### How does ManageEngine ADSelfService Plus handle data security and access control?

ManageEngine ADSelfService Plus uses MFA options including OTP, push notifications, biometrics, and SMS, plus SSO integration and Active Directory password-policy enforcement. It supports secure self-service password resets and account unlocks, with audit logs and reporting. Some reviewers report forgotten security-question answers, re-enrollment issues, and difficulty publishing older modules to the internet.

Answer based on 42 reviews

## Features

AI summary

Based on 54 Self-Service Password Reset (SSPR) reviews

Capterra data shows that buyers of self-service password reset (SSPR) software rank the following features as their top priorities:

-   **Password Management** (**59%** of reviewers rated this feature as critical)
-   **Credential Management** (**58%**)
-   **Compliance Management** (**59%**)

ManageEngine ADSelfService Plus supports all three features that reviewers rate most highly: **Password Management**, **Credential Management**, and **Compliance Management**. Together, these capabilities help businesses reduce password-related support requests, manage user access credentials more effectively, and maintain policy and audit requirements, allowing teams to improve account security while keeping access issues under control.

Password Management

4.4 (16)

75.00% of 16 reviewers that rated this feature as important or highly important

Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords

Credential Management

4.4 (11)

90.91% of 11 reviewers that rated this feature as important or highly important

Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation

Compliance Management

4.7 (6)

100.00% of 6 reviewers that rated this feature as important or highly important

Track and manage adherence to policies for any service, product, process, or supplier

Access Control

4.6 (5)

100.00% of 5 reviewers that rated this feature as important or highly important

Regulate who can view information within the system

Password Database

4.3 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

A database of passwords to flag for reuse

Alerts/Notifications

4.3 (12)

83.33% of 12 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

ManageEngine ADSelfService Plus 34 features

### All Features
- Access Control: Regulate who can view information within the system
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Access Management: Control and manage access to company resources
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- Application Security: Identify and respond to security threats to developed applications
- Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
- Audit Trail: A record of all activities within the system, including user access, changes made, etc.
- Authentication: Verify the identity of users/devices to enable secure access
- Biometrics: Identify or authenticate a person's identity through biological data such as fingerprints or facial patterns.
- Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier
- Credential Management: Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation
- Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
- Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository
- Group Passwords: Create and edit passwords that can be accessed by a group of people
- Mobile Access: Access software remotely via mobile devices
- Mobile Authentication: Verify user identity through mobile devices
- Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems
- Password Database: A database of passwords to flag for reuse
- Password Generator: Generates strong, unique passwords with customizable parameters
- Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords
- Password Policies: Set and enforce password security requirements such as length, character sets, and regular password changes
- Password Synchronization: Securely access passwords from any device
- Policy Management: Create, manage, and track policies and procedures within an organization
- Real-Time Updates: Receive system updates as soon as any changes are made
- Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals
- Secure Login: At least a username and password is required to access the system
- Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information
- Single Sign On: Allow users to access multiple services after entering their login credentials once
- Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user
- User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

---

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Features

4.6 (62)

4.6

Based on 62 reviews

## Pricing

Value for money

4.7 (61)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/172556/ADSelfService-Plus/pricing/)

ADSelfService Plus Standard Edition

$595.00

Other,Per Year

It includes:

-   Cybersecurity Solutions
-   Enterprise Service Management
-   Identity and Access Management
-   IT Management for Msps
-   IT Operations Management
-   Web-based self-service password reset and account unlock
-   MFA for self-service password resets/account unlocks, and ADSelfService Plus portal logins
-   Password expiry notifier
-   Password policy enforcer(Web Portal and Mobile App)
-   Real-time password synchronizer
-   Password reset using ADSelfService Plus' iOS or Android app, or via mobile browser
-   Self-service directory update, employee search, organization chart, and self-service group management
-   Features of the Standard edition of Endpoint MFA (Available for up to 10 users. For more users, Endpoint MFA must be purchased separately)

ADSelfService Plus Professional Edition

$1,195

Other,Per Year

It includes:

-   Cybersecurity Solutions
-   Enterprise Service Management
-   Identity and Access Management
-   IT Management for Msps
-   IT Operations Management

Endpoint MFA Standard edition:

$195.00

Other,Per Year

It includes:

-   SSO for Applications
-   JIT provisioning
-   MFA for Applications
-   MFA for Windows Machines
-   MFA for macOS Machines
-   MFA for Linux Machines

Endpoint MFA Professional edition

$295.00

Other,Per Year

It includes:

-   SSO for Applications
-   JIT provisioning
-   MFA for Windows Machines
-   MFA for Applications
-   MFA for macOS Machines
-   MFA for Linux Machines
-   MFA for Windows Server machines
-   MFA for RDP Sessions
-   Device based MFA (Windows)
-   MFA for UAC Sessions
-   MFA for VPN & other RADIUS Servers
-   MFA for OWA & other IIS Servers
-   Passwordless Logins for Applications
-   Adaptive Single Sign-on
-   Adaptive MFA
-   Offline MFA
-   Local user MFA for Windows

Value for money

4.7 (61)

4.7

Based on 61 reviews

## Integrations

[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[

Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[

GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[

ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[

Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[

BambooHR](https://www.capterra.com/p/110968/BambooHR/)[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[

Lucidchart](https://www.capterra.com/p/146136/Lucidchart/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (60)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (60)

4.5

Based on 60 reviews

## User reviews

Overall rating

4.6

Based on 63 reviews

Filter by rating

Counts reflect reviews available in this feed.

5(45)

4(15)

3(1)

2(1)

1(1)

Mentioned topic

Recent reviews first, then most helpful

Gerald Mauricio S.

Cybersecurity Manager

Used the software for: 3-5 years

### "Excellent product for password self-management"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 23, 2026

ManageEngine ADSelfService Plus is a highly efficient identity management solution that delivers immediate value by decentralizing routine password management. Providing employees with a fast, agile way to unlock their accounts and reset passwords independently eliminates up to 80% of routine helpdesk tickets. On the backend, administration is intuitive, and the depth of built-in reporting makes audit preparation and security investigations seamless for IT operations.

Pros

User agility & self-service simplicity: End users can easily reset forgotten passwords or unlock their own accounts in seconds directly from their Windows, macOS, or Linux login screens, mobile app, or web portal—eliminating helpdesk reliance and downtime. Streamlined IT administration: Configuring self-service policies, password complexity rules, and multi-factor authentication (MFA) methods (push notifications, TOTP, SMS) is straightforward and easy for IT administrators to manage at scale. Comprehensive reporting: Built-in audit reports—such as Reset Password Audit, Account Unlock Audit, and Password Expiry Delivery reports—provide instant, actionable visibility into self-service trends and user enrollment status. Simplified incident investigations: Detailed logs tracking reset attempts, client IP addresses, device names, and verification statuses make it quick and transparent to investigate suspicious lockout patterns or security incidents.

Cons

Initial enrollment drive: Getting 100% user adoption and credential registration (MFA setup) across a large workforce requires proactive communication and policy enforcement. Endpoint agent deployment: Deploying and maintaining logon screen agents across varied operating systems or remote VPN users occasionally requires initial troubleshooting and policy testing. Customization limits: While the administrative backend is rich in features, customizing the visual design of the end-user self-service portal and specific notification templates can feel somewhat rigid.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Systems Administrator

Used the software for: 3-5 years

### "ADSelfService Plus making MFA and VPN access better"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 17, 2026

Overall experience has been positive. It was easy to setup and maintain, as well as easy to get users enrolled.

Pros

We mainly use ADSS to enforce Multi-Factor Authentication on our domain computers and help secure our VPN access.

Cons

One of the bigger things I have found that I don't like as much is that it can be a tad hard to update, especially when using it to help secure a VPN. As you have to deploy the new agent to the computers after updating it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Caian S.

Coordenador de Infraestrutura e Segurança

Used the software for: 1-3 years

### "Transformou Nossa Gestão de Senhas e MFA"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 3, 2026

Eu uso o ManageEngine ADSelfService Plus para resolver o problema de usuários que esquecem ou bloqueiam senhas, permitindo que eles redefinam automaticamente e melhorando a segurança com MFA para logins mais seguros.

Pros

Eu gosto de ter visibilidade sobre a quantidade de logins e os relatórios de quantidade de instalação. Acho fácil a administração, especialmente quando um usuário é excluído, pois é simples liberar a licença para ser aproveitada em outro login. A instalação por compartilhamento funciona muito bem, assim como a instalação por GPO. Tenho experimentado bastante facilidade nesses aspectos.

Cons

Eu acho que se tivesse um relatório que mostrasse a máquina que está instalada e também o usuário que está usando aquela máquina, facilitaria bastante, porque hoje eu tenho dois relatórios independentes, um de instalação de máquina e o outro de inscrição de usuários. Se eu tivesse um relatório que unisse essas duas informações, seria essencial para mim. Além disso, no relatório de instalação de uma máquina, incluir a data que o agente foi instalado na máquina seria muito bom.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DB

Dalton B.

Chief Information Officer

Used the software for: 1-3 years

### "ManageEngine ADSelfService Plus"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

September 1, 2026

ADSelfService Plus has been reliable, easy to use, and effective at reducing password-related support requests.

Pros

ADSelfService Plus reduces help desk workload by letting users securely reset passwords and unlock accounts themselves.

Cons

The interface feels dated, and some configuration settings are not always intuitive or easy to find.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TF

Torie F.

IT Security Analyst

Used the software for: 1-3 years

### "ADSelfService Plus - Password Reset, biggest Pro"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

September 1, 2026

ADSelfService Plus has worked well for what we need it to do. The platform is fairly straightforward to use, and when we have run into issues, their support team has been easy to reach and generally helpful. We have also had good luck with their support documentation when we need to look something up on our own.

Pros

The biggest benefit for us has been the self-service account unlock and password reset functionality. Giving users the ability to handle these issues themselves has helped reduce the number of password reset and account lockout tickets coming into IT, which has made a noticeable difference for our team.

Cons

The support articles can be somewhat difficult to find and sometimes lining up schedules with the support team can also be difficult.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Paul T.

IT Systems Administrator

Used the software for: 3-5 years

### "Does its job simply and effectively"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 14, 2026

Great experience. Product is reasonably priced and provides a service we need. It always works and create no problems to manage. What every system admin wants.

Pros

We use it primarily for one thing - notifying users that their AD password is about to expire. Because many of our users are not on Microsoft products this reduces issues where their password expires and they do not know.

Cons

I like that it is fully customizable and has multiple options allowing us to dictate exactly what we want to happen

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RG

Ryan G.

IT Support

Used the software for: 1-3 years

### "Reliable self-service password management with excellent support"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

June 30, 2026

Our overall experience has been very positive. The product has been reliable, easy to manage, and well supported, with a responsive team whenever we've needed assistance.

Pros

Easy to deploy, reliable, user-friendly, and backed by responsive support. It has reduced password-related support tickets and saved our IT team time.

Cons

There isn't anything significant we've disliked. Initial configuration takes some planning, but the documentation and support team make the process straightforward.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Debasis M.

Analyst

Used the software for: 3-5 years

### "A Great Tool for Password Self-Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 30, 2026

My experience with ADSelfService Plus has been good. It has made password resets and account unlocks much easier for our users, reducing the dependency on the IT team. Overall, it is a reliable and user-friendly solution.

Pros

ADSelfService Plus makes password resets and account unlocks easy for users while reducing the workload on the IT helpdesk. It's simple to use, reliable, and improves the overall user experience.

Cons

The product works well overall; there isn't much to dislike. It should support okta push for better user experience.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Donald S.

Director of Technical Services

Used the software for: 3-5 years

### "AD SelfServicePlus Simple and Efficient "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 29, 2026

Overall we’ve been very satisfied with AD SelfServicePlus. It just works and requires little maintenance besides updates and cleaning up unneeded users. On the odd occasion that I’ve needed support they have been efficient and have always been able to resolve my issues.

Pros

The product was simple to setup, integrated easily with our user directory and handles user notifications when it’s time to reset passwords.

Cons

There are users who struggle with resetting passwords, not necessarily due to ManageEngine SelfServicePlus, but due to their inability to be able to manage our password complexity rules.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

System Administrator

Used the software for: Less than 1 year

### "Efficient Self-Service Password Management with Strong Security Controls"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 26, 2026

Overall, our experience with ManageEngine ADSelfService Plus has been very positive. It has significantly improved operational efficiency by reducing password-related tickets and empowering users with self-service capabilities, leading to faster issue resolution and better productivity. The solution provides a strong balance between security and user experience, with features like MFA, SSO, and audit reporting helping us meet compliance requirements while maintaining ease of use. Despite some minor challenges in initial setup and customisation, it has proven to be a reliable and valuable tool for identity and access management in an enterprise environment.

Pros

What I like most is its ease of use combined with strong security features. The self-service password reset and account unlock capabilities significantly reduce helpdesk dependency while maintaining a smooth user experience. Particularly beneficial features include: Multi-Factor Authentication (MFA): Flexible options like OTP, push notifications, and biometrics enhance security across endpoints and remote access. User-friendly self-service portal: Simple interface ensures quick adoption across users without training overhead. Password policy enforcement: Seamless integration with AD ensures users follow compliance requirements. SSO integration: Provides a consistent authentication experience across multiple enterprise applications. Audit and reporting: Detailed logs help meet audit and regulatory requirements.

Cons

At times, the initial setup and configuration can be complex, especially when integrating MFA, SSO, and multiple applications. Also, UI customisation and advanced reporting flexibility could be improved to better align with enterprise-specific requirements.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/172556/ADSelfService-Plus/reviews/)

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Popular comparisons

[ManageEngine AD360 vs ManageEngine ADSelfService Plus](https://www.capterra.com/compare/172556-268487/ADSelfService-Plus-vs-ManageEngine-AD360)