# ManageEngine ADSelfService Plus Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ManageEngine ADSelfService Plus Software - reviews, pricing plans, popular comparisons to other Self-Service Password Reset (SSPR) products and more.

Source: https://www.capterra.com/p/172556/ADSelfService-Plus/

---

# 

 ManageEngine ADSelfService Plus Software Review 2026: Features, Integrations, Pros & Cons

Last updated on July 21, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

ManageEngine ADSelfService Plus

## What is ManageEngine ADSelfService Plus?

ManageEngine ADSelfService Plus delivers robust self‑service password reset (SSPR) to eliminate most password‑related help desk calls. Users can securely reset forgotten passwords for Active Directory, Microsoft 365, Google Workspace, and other connected systems from a web portal, mobile app, or Windows, macOS, and Linux logon screens. Identity verification is enforced through configurable MFA methods such as security questions, SMS/email OTPs, biometrics, authenticator apps, and FIDO2, ensuring only the rightful user can reset credentials. Password resets immediately update AD and propagate via real‑time password synchronization to integrated applications, preventing mismatched credentials. Detailed audit logs and optional approval workflows provide oversight for sensitive changes, helping IT maintain control while empowering users.

## What is ManageEngine ADSelfService Plus used for?

[Self-Service Password Reset (SSPR)](https://www.capterra.com/self-service-password-reset-software/)[Password Management](https://www.capterra.com/password-management-software/)[Multi-Factor Authentication](https://www.capterra.com/multi-factor-authentication-software/)

Overall rating

Based on 58 user reviews

Reviews sentiment

Positive

95%

Neutral

2%

Negative

3%

Starting price

$595

Other, Per Year

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## ManageEngine ADSelfService Plus alternatives

[4.6 (293)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/)

Starting price

$3.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.8 (30)](https://www.capterra.com/p/182987/FusionAuth/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

Highest Rated

[4.9 (4,844)](https://www.capterra.com/p/172127/Rippling/reviews/)

Starting price

$8.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.5 (39)](https://www.capterra.com/p/203254/NordPass/reviews/)

Starting price

$3.59

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/172556/ADSelfService-Plus/alternatives/)

## FAQs about ManageEngine ADSelfService Plus

Overview

### Which roles and teams benefit most from ManageEngine ADSelfService Plus?

ManageEngine ADSelfService Plus is most used by IT administrators, systems engineers, architects, and help desk teams that manage Active Directory access and identity workflows. Security leaders and IT managers use it to strengthen password policies, enable self-service resets, support MFA, and reduce account lockout tickets across distributed users.

Answer based on 46 reviews

Overview

### What company size and specific industries is ManageEngine ADSelfService Plus built for?

ManageEngine ADSelfService Plus is designed for organizations of any size across any industry, including government, healthcare, education, banking, and IT. It fits businesses using an Active Directory-based IT environment that need multi-factor authentication, single sign-on, or self-service password reset capabilities.

Talk to an expert

### More questions?

Ask our experts

Features and Usability

### What are the key features of ManageEngine ADSelfService Plus?

ManageEngine ADSelfService Plus offers self service portal access, password management, password policies, and password synchronization for user account tasks. It also includes single sign on, multi-factor authentication, two-factor authentication, biometric authentication, and secure login, plus audit trail, activity tracking, reporting/analytics, and alerts/notifications for identity and access control.

Pricing

### How much does it cost and what fees or limitations are included?

ManageEngine ADSelfService Plus starts at $595 per year for the Standard Edition and $1,195 per year for the Professional Edition, with 500 domain users included. Endpoint MFA starts at $195 per year for Standard and $295 per year for Professional. A free version and free trial are available.

Answer based on 8 reviews

Integrations

### Which third-party tools and platforms does ManageEngine ADSelfService Plus integrate with?

ManageEngine ADSelfService Plus supports over 40 integrations, including ManageEngine ADManager Plus, Google Workspace, Microsoft Dynamics 365, Freshdesk, Freshservice, BambooHR, ADP Workforce Now, and GoTo Meeting. Its catalog also includes 15Five, Aha!, AppDynamics, ArcGIS, Assembla, AssetSonar, Bamboo, BigPanda, Blackboard, Feedly, Formstack Forms, Garoon, and HackerRank.

Answer based on 3 reviews

Getting Started and Support

### What training and onboarding options does ManageEngine ADSelfService Plus offer?

ManageEngine ADSelfService Plus provides in-person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled presentations, written reference material, and self-paced viewing for teams that need help learning the product and its setup options.

Getting Started and Support

### What customer support options does ManageEngine ADSelfService Plus offer?

ManageEngine ADSelfService Plus provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users often describe support as responsive and helpful, with quick email follow-up and ongoing help on technical issues, though some note that resolving complex problems can take extra back-and-forth.

Answer based on 6 reviews

Security

### How does ManageEngine ADSelfService Plus handle data security and access control?

ManageEngine ADSelfService Plus uses secure self-service password resets and account unlocks through a web portal, Windows logon screen, mobile access, security questions, phone-based resets, multi-factor authentication, and SSO. It also sends password-expiry notifications and supports password sync, though some reviewers cite outdated modules, forgotten security answers, and occasional access or performance issues.

Answer based on 30 reviews

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Password Management

4.3 (12)

75.00% of 12 reviewers that rated this feature as important or highly important

Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords

Alerts/Notifications

4.1 (10)

80.00% of 10 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Credential Management

4.3 (8)

87.50% of 8 reviewers that rated this feature as important or highly important

Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation

Application Security

4.8 (5)

100.00% of 5 reviewers that rated this feature as important or highly important

Identify and respond to security threats to developed applications

Mobile Access

3.8 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Single Sign On

3.8 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Allow users to access multiple services after entering their login credentials once

ManageEngine ADSelfService Plus 34 features

Regulate who can view information within the system

Define levels of authorization for access to specific files or systems

Control and manage access to company resources

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Identify and respond to security threats to developed applications

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Verify the identity of users/devices to enable secure access

Identify or authenticate a person's identity through biological data such as fingerprints or facial patterns.

Track and manage adherence to policies for any service, product, process, or supplier

Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Electronic storage of staff/employee contact information and job status in a centralized repository

Create and edit passwords that can be accessed by a group of people

Access software remotely via mobile devices

Verify user identity through mobile devices

Request two or more credentials to prove user's identity before granting access to systems

A database of passwords to flag for reuse

Generates strong, unique passwords with customizable parameters

Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords

Set and enforce password security requirements such as length, character sets, and regular password changes

Securely access passwords from any device

Create, manage, and track policies and procedures within an organization

Receive system updates as soon as any changes are made

Access work applications remotely, for when working away from the office and/or traveling

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

At least a username and password is required to access the system

Online portal through which end users can access the system, manage tasks, or obtain information

Allow users to access multiple services after entering their login credentials once

Extra layer of security that requires not only a password and username but also something specific to that user

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Get Advice

We can help you find the software with the features you need.

Features

4.6 (57)

4.6

Based on 57 reviews

## Pricing

Value for money

4.7 (56)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/172556/ADSelfService-Plus/pricing/)

ADSelfService Plus Standard Edition

$595.00

Other,Per Year

It includes:

-   Cybersecurity Solutions
-   Enterprise Service Management
-   Identity and Access Management
-   IT Management for Msps
-   IT Operations Management
-   Web-based self-service password reset and account unlock
-   MFA for self-service password resets/account unlocks, and ADSelfService Plus portal logins
-   Password expiry notifier
-   Password policy enforcer(Web Portal and Mobile App)
-   Real-time password synchronizer
-   Password reset using ADSelfService Plus' iOS or Android app, or via mobile browser
-   Self-service directory update, employee search, organization chart, and self-service group management
-   Features of the Standard edition of Endpoint MFA (Available for up to 10 users. For more users, Endpoint MFA must be purchased separately)

ADSelfService Plus Professional Edition

$1,195

Other,Per Year

It includes:

-   Cybersecurity Solutions
-   Enterprise Service Management
-   Identity and Access Management
-   IT Management for Msps
-   IT Operations Management

Endpoint MFA Standard edition:

$195.00

Other,Per Year

It includes:

-   SSO for Applications
-   JIT provisioning
-   MFA for Applications
-   MFA for Windows Machines
-   MFA for macOS Machines
-   MFA for Linux Machines

Endpoint MFA Professional edition

$295.00

Other,Per Year

It includes:

-   SSO for Applications
-   JIT provisioning
-   MFA for Windows Machines
-   MFA for Applications
-   MFA for macOS Machines
-   MFA for Linux Machines
-   MFA for Windows Server machines
-   MFA for RDP Sessions
-   Device based MFA (Windows)
-   MFA for UAC Sessions
-   MFA for VPN & other RADIUS Servers
-   MFA for OWA & other IIS Servers
-   Passwordless Logins for Applications
-   Adaptive Single Sign-on
-   Adaptive MFA
-   Offline MFA
-   Local user MFA for Windows

Value for money

4.7 (56)

4.7

Based on 56 reviews

## Integrations

[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[

Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[

GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[

ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[

Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[

BambooHR](https://www.capterra.com/p/110968/BambooHR/)[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[

Lucidchart](https://www.capterra.com/p/146136/Lucidchart/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (55)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (55)

4.5

Based on 55 reviews

## User reviews

Overall rating

4.6

Based on 58 reviews

Filter by rating

5(41)

4(14)

3(1)

2(1)

1(1)

Mentioned topic

Sorted by most recent

PT

Paul T.

IT Systems Administrator

Non-Profit Organization Management

### "Does its job simply and effectively"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 13, 2026

Great experience. Product is reasonably priced and provides a service we need. It always works and create no problems to manage. What every system admin wants.

Pros

We use it primarily for one thing - notifying users that their AD password is about to expire. Because many of our users are not on Microsoft products this reduces issues where their password expires and they do not know.

Cons

I like that it is fully customizable and has multiple options allowing us to dictate exactly what we want to happen

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

DM

Debasis M.

Analyst

Information Technology and Services

### "A Great Tool for Password Self-Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 29, 2026

My experience with ADSelfService Plus has been good. It has made password resets and account unlocks much easier for our users, reducing the dependency on the IT team. Overall, it is a reliable and user-friendly solution.

Pros

ADSelfService Plus makes password resets and account unlocks easy for users while reducing the workload on the IT helpdesk. It's simple to use, reliable, and improves the overall user experience.

Cons

The product works well overall; there isn't much to dislike. It should support okta push for better user experience.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

RG

Ryan G.

IT Support

Program Development

### "Reliable self-service password management with excellent support"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

June 26, 2026

Our overall experience has been very positive. The product has been reliable, easy to manage, and well supported, with a responsive team whenever we've needed assistance.

Pros

Easy to deploy, reliable, user-friendly, and backed by responsive support. It has reduced password-related support tickets and saved our IT team time.

Cons

There isn't anything significant we've disliked. Initial configuration takes some planning, but the documentation and support team make the process straightforward.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

DS

Don S.

Director of Technical Services

Education Management

### "AD SelfServicePlus Simple and Efficient "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 25, 2026

Overall we’ve been very satisfied with AD SelfServicePlus. It just works and requires little maintenance besides updates and cleaning up unneeded users. On the odd occasion that I’ve needed support they have been efficient and have always been able to resolve my issues.

Pros

The product was simple to setup, integrated easily with our user directory and handles user notifications when it’s time to reset passwords.

Cons

There are users who struggle with resetting passwords, not necessarily due to ManageEngine SelfServicePlus, but due to their inability to be able to manage our password complexity rules.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

JP

Jasim P.

System and Security Team Lead

Insurance

### "A Reliable Password Self-Service Solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 24, 2026

My experience with AD Self-Service Plus is positive. The product is easy to deploy, offers effective self-service password reset, MFA, and account unlock features, and helps to reduce the IT helpdesk team's workload significantly, which also improves user productivity.

Pros

What I like most about AD Self-Service Plus is its ability to let users securely reset passwords and unlock accounts without contacting the IT helpdesk, which significantly reduces the support team's workload. It also helps to enforce strong password policies while the user resets their password and sends the expiry notification to the users when their password is about to expire.

Cons

One limitation I noticed is that when adding a domain, AD Self-Service Plus requires the domain controller hostname rather than allowing the use of a domain controller IP address. This can cause configuration issues in environments where DNS is misconfigured, or hostname resolution from the AD Self-Service Plus server is not working correctly.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

SA

Shyam A.

System Administrator

Financial Services

### "Efficient Self-Service Password Management with Strong Security Controls"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 24, 2026

Overall, our experience with ManageEngine ADSelfService Plus has been very positive. It has significantly improved operational efficiency by reducing password-related tickets and empowering users with self-service capabilities, leading to faster issue resolution and better productivity. The solution provides a strong balance between security and user experience, with features like MFA, SSO, and audit reporting helping us meet compliance requirements while maintaining ease of use. Despite some minor challenges in initial setup and customisation, it has proven to be a reliable and valuable tool for identity and access management in an enterprise environment.

Pros

What I like most is its ease of use combined with strong security features. The self-service password reset and account unlock capabilities significantly reduce helpdesk dependency while maintaining a smooth user experience. Particularly beneficial features include: Multi-Factor Authentication (MFA): Flexible options like OTP, push notifications, and biometrics enhance security across endpoints and remote access. User-friendly self-service portal: Simple interface ensures quick adoption across users without training overhead. Password policy enforcement: Seamless integration with AD ensures users follow compliance requirements. SSO integration: Provides a consistent authentication experience across multiple enterprise applications. Audit and reporting: Detailed logs help meet audit and regulatory requirements.

Cons

At times, the initial setup and configuration can be complex, especially when integrating MFA, SSO, and multiple applications. Also, UI customisation and advanced reporting flexibility could be improved to better align with enterprise-specific requirements.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

TS

Thomas S.

Firm Administrator

Accounting

### "Amazing MFA software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 23, 2026

Found them highly responsive and efficient and correcting issues that we were having. Was impressed by how technician was willing to take ownership of the problem and walk us through efficiently restoring are set up without making us feel incompetent.

Pros

Managed engine AD provided a quick support for an issue we were having. The technician quickly responded and took ownership of the problem to ensure things were correct. After rebuilding the system, they made sure we were comfortable with using the software.

Cons

At this time, I really have no negative feelings towards the company and how quickly they responded to our needs.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

LS

Landon S.

IT Manager

Government Administration

### "Manage Engine ADSelf Service Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 23, 2026

I think it's been a positive experience and we have been using it for desktop logins for a couple of years now.

Pros

It was very budget friendly compared to other products. It allows for a lot of customization which is nice.

Cons

With a lot of customization, it can sometimes be buggy and hard to find what you are looking for at times.

Alternatives considered

[Silverfort](https://www.capterra.com/p/230655/Silverfort/)

Reasons for choosing ManageEngine ADSelfService Plus

Cost was a big factor for us in deciding to use it

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

JM

jayde M.

IT support manager

Financial Services

### "Invaluable tool "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 23, 2026

Its been a really helpful tool and one we have relied on for some time now, the support is great and always ready to help, the annual renewal reminders are also very useful, its been great experience all round.

Pros

The product has a great interface and is very easy to navigate around, it comes in very useful when trying to trace a password lockouts and when do our monthly user audits. The support team are also very helpful with great communication lines and they are very security conscious and fast to fix any bugs and issues with new releases, its a great product and great value for money.

Cons

There could be a little bit more detail when trying to diagnose a password lockout which could include an precise location

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

DP

Dipesh P.

IT Manager

Glass, Ceramics & Concrete

### "Easy to deploy and manage software"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 22, 2026

Over all it is a good experience with ManageEngine. Their support staff is very helpful and co-operative.

Pros

Easy to deploy and manage. Providing easy access across the network. It helps to enforce password complexity to all our AD users with single click.

Cons

nothing major but one thing i would like them to improve is the process of applying patches(updates). It is bit tedious work.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

[View all Reviews](https://www.capterra.com/p/172556/ADSelfService-Plus/reviews/)

## Top-rated software of 2026

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

Popular comparisons

[ManageEngine AD360 vs ManageEngine ADSelfService Plus](https://www.capterra.com/compare/172556-268487/ADSelfService-Plus-vs-ManageEngine-AD360)