# ManageEngine ADSelfService Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ManageEngine ADSelfService Plus the right Password Management solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172556/ADSelfService-Plus/reviews --- ManageEngine ADSelfService Plus 4.6 (47) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ManageEngine ADSelfService Plus Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews OO Oluwaseun O Cloud ArchitectBanking, 10,001+ employeesUsed the software for: 1-2 years. “I like the fact that you can integrate into other platforms and make use of one password across all of them.“ February 8, 2023 KP Kuberan P Software Services ConsultantInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “The price of AD Self Service is very appealing, for the amount of time and effect it saves an IT Team compared to the cost of the tool, is incomparable.“ March 19, 2022 ## Showing most helpful reviews Showing 1-25 of 47 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sayed Munir N. Engineer Used the software for: 2+ years ### "Excellent product" April 19, 2018 5.0 Ease of Daily password activities. Pros Users can reset their password from any where.We published the application over the Internet and our customers around the globe use it for Resetting/Unlocking their password. Cons More Authentication security like Pulling the Employee ID for verification. Currently is pulling the name from AD, if we have some custom attribute in AD and we want to bind that custom attribute for verification. Review Source VR Verified Reviewer IT Specialist Oil & Energy Used the software for: 6-12 months ### "A robust, web-based, multi-platform, self-service solution " July 31, 2018 5.0 Pros This software provides our end users with a web-based, self-service solution for issues related to password reset management and account lockout. This has effectively reduced up to a third of our most urgent helpdesk issues allowing us to maximize IT resources. Both the enterprise and its users can feel secure with the multi-factor authentication techniques Single sign-on (SSO) feature based on Microsoft Windows Active Directory enables our users to have seamless, one-click access to cloud and enterprise applications such as G Suite, Office 365, and Zendesk Free SMS, email and push notifications notify our end-users that their password is about to expire and recommend a password change to prevent lockout. Cons There have been times when we had problems because the user has forgotten the answers to their security questions, but support was very helpful and the issue was resolved quickly. Review Source VR Verified Reviewer Transaction processor Government Administration Used the software for: 1-2 years ### "Adservices is bad" April 3, 2022 1.0 None Pros None. I don’t like the adservices because they have problems! Cons When I changed passwords or try to log in. They are too slow! They always have problems! Review Source VR Verified Reviewer System Administrator Hospital & Health Care Used the software for: 1-2 years ### "Easy to use" April 24, 2018 4.0 Lower support costs, less burnout from unlocking accounts and resetting passwords. Pros Ad self service plus was very easy to configure and start using with our employees. It has saved our IT support staff many hours responding to locked out users accounts and forgotten passwords. Since we are a 24x7 business, it is especially helpful for employees help themselves instead of waking up the support person on call. Cons I haven't been able to get the automated answer import to work. I have scheduled a job that imports a daily generated csv file from our hr system, but I can only run it manually. I have a ticket open to get it resolved, so hopefully we can start utilizing the full functionality soon. Review Source VR Verified Reviewer IT/DevOps Manager Information Technology and Services Used the software for: 2+ years ### "More Flexibility from a Password Reset Tool Than Offered by Microsoft" January 24, 2019 5.0 I've been using ManageEngine tools for a few years now. My organization held off on implementing AD because we heard some of the horror stories of managing it and keeping it safe and secure. ManageEngine makes several tools that make AD management significantly, and ADSelfService Plus is no exception. Its one of those tools that largely goes unnoticed, but its something that we can't live without. Pros When my organization implemented AD, one of the first questions that came up was "How can we make sure our users are notified when their passwords will expired, before they actually expire?" Another question was "How can we give them a safe and secure way to change the password if they are remote?" ADSelfService Plus was able to answer both of these questions for us, and it does so with ease. This is largely a set it and forget it tool for us - rarely do I ever have to go back and make changes. It just works, which is a high mark for any software. Cons For the price, I'd expect a little bit more functionality. Yes, this is a pretty basic tool that does its job well, but it is a little pricey for doing that basic job. Review Source VR Verified Reviewer MIS Director Mental Health Care Used the software for: 6-12 months ### "ADSelf Service Plus solves a lot of issues we have with On-prem AD and Hybrid" April 4, 2023 4.0 Overall Ad selfservice plus makes management of passwords super easy. We don't use it for the SSO and Multifactor Auth so much, but I imagine if you aren't using AZure AD, this would be a fantastic way to get those features for a local domain. Pros This solves the biggest problems we have with password resets. Both the need for users to reset their own passwords remotely, but also so update locally cached passwords for our Hybrid Joined devices. The software is able to open up its own VPN connection to our On-Prem server for that update and it makes password resets extremely smooth. Cons I haven't really had any negative experiences yet with the software. Review Source VR Verified Reviewer Server Administrator Telecommunications Used the software for: 1-2 years ### "Great easy tool to help administer AD and login issues" May 4, 2018 4.0 brought down user lockout due to expired password by about 95 % Pros Like that i can send out emails to notify that users passwords are going to expire. like that i can have users supervisors reset logins for their reps without having to give them admin access to server. Cons I don't really get notified if someone does not receive the password expire notification. 90% of the time when they say they don't get it they did and just ignored it. Review Source VR Verified Reviewer CISO Outsourcing/Offshoring Used the software for: I used a free trial ### "Password Tool (reset passwords" November 21, 2018 5.0 Pros Save in time by having users register questions and reset their own password. Notify users of passwords about to expire Free for 50 users or less (reasonably priced above that) Easy way for MAC users to reset domain passwords Cons Like everything ManageEngine, when it works it works well, but you have to manage the application. Review Source Mohamed S. ITSM Technical Consultant Used the software for: 2+ years ### "Support in AD Solution is perfect " April 12, 2018 5.0 saving customer time Pros Self Service For users , saving engineer time to handle more requests by enrolling all users to change, reset, unlock and change their passwords Cons Documentation need more enhancements , even workshops videos provided by marketing team need to be more short and focused Review Source Jeremy P. Assistant General Manager Entertainment Used the software for: Less than 6 months ### "Great team and easy to work with so far. " April 12, 2018 5.0 Pros Seems to be easy to use and to get users on board. The layout is easy to understand and works with good logic flow. Cons Sometimes it hangs up, but that could change in time. When you hit a back button that can throw you off. Review Source GH Gerome H. Technical Consultant Information Technology and Services Used the software for: 1-2 years ### "Really good saves us a lot of time" April 18, 2018 5.0 Service delivery improvements. We really like it, no negatives! We get loads of positive customer reviews and it has improved our productivity. Pros gives users a chance to reset their own passwords and we can choose many settings. We like the the support we receive too Review Source jS jojo S. IT Network and Security Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "excellent product for providing users the ability to reset/unlock their own network accounts" May 4, 2018 5.0 reduced help desk request for password locked and reset Pros great UI. easy of use. unlimited customization of portals for end user UI. excellent for roaming users using smart devices to reset/unlock their network accounts Cons cached credentials is not working at the moment. I am using Pulse Secure SSL VPN. though not working, tech support has been working on this issue continuously contacting vendor dissecting information on how the ssl vpn works Review Source HH Huzefa H. It consultant Information Technology and Services Used the software for: 2+ years ### "Reduce workload" April 26, 2018 5.0 Workload reduce Pros Support..is very good. Ad account loackout. Password reset. Self update. Secure access. Easy to do enroll. Cons Profile update Mobile support. Gina client. Password complexity . Third party software support to be maximied. High availibility is not there Review Source NO Noe O. IT Used the software for: Less than 6 months ### "Something we need." April 19, 2018 4.0 Pros It will change our support culture. Our users will have another option to reset their passwords with out any IT agent supporting Cons No cons. This is a tool that will take away all those calls helpIng users that never seem to remember their passwords. Review Source NI Noi I. IT Support & Database Reporting Analyst Chemicals Used the software for: 1-2 years ### "We've had positive feedback from end users. Its been a great product for our needs." May 2, 2018 5.0 The ability to sync passwords on 2 platforms and change it in one place. Giving IT more time to focus on other things other than password issues. Pros The ability to synchronize passwords across 2 platforms for us is great. A great tool that keeps IT out of the password loop so we can focus on other things. Cons I wish we could have it sync up to SAP. We have several systems in SAP that would be helpful if it linked up. Review Source EP Edwin P. Helpdesk Technician Individual & Family Services Used the software for: Less than 6 months ### "Amazing" April 19, 2018 5.0 Pros The experience as a whole seems very user friendly and we enjoyed it greatly. Thank you for your services. Cons There was nothing that stood out to my attention that looked to be a "con" going forward if we were to use your services. Review Source KP Kuberan P. Software Services Consultant Information Technology and Services Used the software for: 1-2 years ### "Resetting Passwords, A Thing Of The Past" March 19, 2022 4.0 Selling AD Self Service has allowed me to make the lives of my customers much easier. There is so much more to this tool as well, when it is fully in use, the users are able to manage their own AD profile. Pros The price of AD Self Service is very appealing, for the amount of time and effect it saves an IT Team compared to the cost of the tool, is incomparable. The ease of deployment and use makes it very easy for the users to get the hang of. Cons It is hard to say exactly, but the one thing that I am not fond of is the user enrollment, it is a once off thing but sometimes, getting the users to enroll takes time. Reason for choosing ManageEngine ADSelfService Plus The price of AD Self Service was one of the biggest contributing factors to many of my customers picking this Review Source AS Andrés S. Gerente de proyectos Information Technology and Services Used the software for: 6-12 months ### "A self-service solution that is easy to implement and use" April 21, 2022 5.0 In general, it has been a pretty good experience, since it has helped us a lot to improve the operation, considerably reduced the number of requests handled by the IT area, and because we have recovered time to work on improvements in the area. Pros It is a very easy solution to implement and use. And it is very useful for us. ADSelf Service Plus has helped us minimize the number of requests related to account reset or unlock. Cons I think the UI design could be improved, it is currently very simple, but it should be more dynamic. Reason for choosing ManageEngine ADSelfService Plus It was very easy to understand from the start, and there was no need to try any more tools. Review Source OO Oluwaseun O. Cloud Architect Banking Used the software for: 1-2 years ### "A Great Integration Tool for Identity Self-service" February 8, 2023 5.0 Pros I like the fact that you can integrate into other platforms and make use of one password across all of them. Cons Managed Engine is a powerful platform that has so many great features. Any con could be that it has to be integrated into other platfoms like IBM. Review Source YV Yannick V. System Administrator Information Technology and Services Used the software for: 2+ years ### "Provides end-users a possibility to unlock/reset their own password 24/7" February 10, 2017 5.0 We've been using this software for a few years now and are satisfied with the result it has provided us. The main goal was to provide the end-users a possibility to unlock or reset their account, 24/7. Often someone's account got locked-out out of business hours which blocked him/her from continuing work. This tool provided the solution we were looking for. It also integrates in Windows so the user can reset his/her password at the logon screen. Pros \- Integration with Windows (reset/unlock at logon screen) - Very helpful customer support!! - Release some work from 1st line support - Accessible 24/7 Cons \- Reset is based on questions which a few end-users forget the answer to. It would be nice to have a SMS or call feature, together with a personal PIN, which can provide you a code to reset your password. Review Source OE Onur E. System Administrator Information Technology and Services Used the software for: 2+ years ### " Advantageous program for Time Management" June 7, 2019 5.0 Reduction of incoming calls during the day. More happy end users. I can use the time allocated to end-user transactions in my own business. Pros An application designed for end users to solve their own problems. They can do small tasks themselves without problems. Cons I have not encountered any negative side Review Source RK Roy K. Senior Network Administrator Used the software for: 2+ years ### "This is a great tool to help your users reset their passwords or unlock accounts" June 7, 2018 5.0 Pros This is a great tool to help your users reset their passwords or unlock accounts. It send reminders to the users that their password is expiring and it has a portal that let the users login to change their passwords or unlock their account. Cons sometimes the software can be a little buggy, because it won't let the users unlock their account and then they need administrators to help them. Review Source GK Gulsel K. Sales Expert Information Technology and Services Used the software for: 1-2 years ### "You no longer need to contact the IT department" July 15, 2019 5.0 Pros In accordance with company policies, you should make password changes at regular intervals. In this case, you may need IT staff. Thanks to SelfService application you can do many transactions on your own account yourself. Cons I did not experience a negative situation due to the practice. He solved my problem whenever I needed it. Review Source MS Mitchell S. Manager of Information Technology Airlines/Aviation Used the software for: 2+ years ### "Great Product, Poor Support" June 12, 2019 5.0 Pros \-Great feature set -Deployment flexibility -Deep web GUI customization Cons \-Poor customer support -Web interface tends to look a bit dated Review Source VR Verified Reviewer Arquiteto de infraestrutura Used the software for: 2+ years ### "Lots of users to change passwords? Let this work to themselves!" January 8, 2018 5.0 The software that Microsoft should have done before. Easy to use and helps our users a lot! No more tickets open and users without work cause of tickets waiting to be finished. Pros A portal to users recover their passwords quickly and regain access to systems or desktops, or whatever needed; Recover using secret questions and answers created by the users at signup; Recover from web, app or even from the own desktop using a web page before logon (Windows logon screen) Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.