# ManageEngine ADSelfService Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ManageEngine ADSelfService Plus the right Single Sign On solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172556/ADSelfService-Plus/reviews --- ManageEngine ADSelfService Plus 4.6 (57) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 9th, 2026 # Reviews of ManageEngine ADSelfService Plus Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews SA Shyam A System AdministratorFinancial Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “It has significantly improved operational efficiency by reducing password-related tickets and empowering users with self-service capabilities, leading to faster issue resolution and better productivity.“ June 24, 2026 JP Jasim P System and Security Team LeadInsurance, 201 - 500 employeesUsed the software for: More than 2 years. “One limitation I noticed is that when adding a domain, AD Self-Service Plus requires the domain controller hostname rather than allowing the use of a domain controller IP address.“ June 24, 2026 SA Shyam A System AdministratorFinancial Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Multi-Factor Authentication (MFA): Flexible options like OTP, push notifications, and biometrics enhance security across endpoints and remote access.“ June 24, 2026 LS Landon S IT ManagerGovernment Administration, 11 - 50 employeesUsed the software for: 1-2 years. “With a lot of customization, it can sometimes be buggy and hard to find what you are looking for at times.“ June 23, 2026 JP Jasim P System and Security Team LeadInsurance, 201 - 500 employeesUsed the software for: More than 2 years. “The product is easy to deploy, offers effective self-service password reset, MFA, and account unlock features, and helps to reduce the IT helpdesk team's workload significantly, which also improves user productivity.“ June 24, 2026 AD Amanda D Transaction processorGovernment Administration, 11 - 50 employeesUsed the software for: 1-2 years. “They are too slow!“ April 3, 2022 DM Debasis M AnalystInformation Technology and Services, 10,001+ employeesUsed the software for: More than 2 years. “It has made password resets and account unlocks much easier for our users, reducing the dependency on the IT team.“ June 29, 2026 ## Showing most helpful reviews Showing 1-25 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sayed Munir N. Engineer Used the software for: 2+ years ### "Excellent product" April 19, 2018 5.0 Ease of Daily password activities. Pros Users can reset their password from any where.We published the application over the Internet and our customers around the globe use it for Resetting/Unlocking their password. Cons More Authentication security like Pulling the Employee ID for verification. Currently is pulling the name from AD, if we have some custom attribute in AD and we want to bind that custom attribute for verification. Review Source LS Landon S. IT Manager Government Administration Used the software for: 1-2 years ### "Manage Engine ADSelf Service Review" June 23, 2026 4.0 I think it's been a positive experience and we have been using it for desktop logins for a couple of years now. Pros It was very budget friendly compared to other products. It allows for a lot of customization which is nice. Cons With a lot of customization, it can sometimes be buggy and hard to find what you are looking for at times. Alternatives considered [Silverfort](https://www.capterra.com/p/230655/Silverfort/) Reason for choosing ManageEngine ADSelfService Plus Cost was a big factor for us in deciding to use it Review Source VR Verified Reviewer Transaction processor Government Administration Used the software for: 1-2 years ### "Adservices is bad" April 3, 2022 1.0 None Pros None. I don’t like the adservices because they have problems! Cons When I changed passwords or try to log in. They are too slow! They always have problems! Review Source JP Jasim P. System and Security Team Lead Insurance Used the software for: 2+ years ### "A Reliable Password Self-Service Solution" June 24, 2026 5.0 My experience with AD Self-Service Plus is positive. The product is easy to deploy, offers effective self-service password reset, MFA, and account unlock features, and helps to reduce the IT helpdesk team's workload significantly, which also improves user productivity. Pros What I like most about AD Self-Service Plus is its ability to let users securely reset passwords and unlock accounts without contacting the IT helpdesk, which significantly reduces the support team's workload. It also helps to enforce strong password policies while the user resets their password and sends the expiry notification to the users when their password is about to expire. Cons One limitation I noticed is that when adding a domain, AD Self-Service Plus requires the domain controller hostname rather than allowing the use of a domain controller IP address. This can cause configuration issues in environments where DNS is misconfigured, or hostname resolution from the AD Self-Service Plus server is not working correctly. Review Source SA Shyam A. System Administrator Financial Services Used the software for: Less than 6 months ### "Efficient Self-Service Password Management with Strong Security Controls" June 24, 2026 5.0 Overall, our experience with ManageEngine ADSelfService Plus has been very positive. It has significantly improved operational efficiency by reducing password-related tickets and empowering users with self-service capabilities, leading to faster issue resolution and better productivity. The solution provides a strong balance between security and user experience, with features like MFA, SSO, and audit reporting helping us meet compliance requirements while maintaining ease of use. Despite some minor challenges in initial setup and customisation, it has proven to be a reliable and valuable tool for identity and access management in an enterprise environment. Pros What I like most is its ease of use combined with strong security features. The self-service password reset and account unlock capabilities significantly reduce helpdesk dependency while maintaining a smooth user experience. Particularly beneficial features include: Multi-Factor Authentication (MFA): Flexible options like OTP, push notifications, and biometrics enhance security across endpoints and remote access. User-friendly self-service portal: Simple interface ensures quick adoption across users without training overhead. Password policy enforcement: Seamless integration with AD ensures users follow compliance requirements. SSO integration: Provides a consistent authentication experience across multiple enterprise applications. Audit and reporting: Detailed logs help meet audit and regulatory requirements. Cons At times, the initial setup and configuration can be complex, especially when integrating MFA, SSO, and multiple applications. Also, UI customisation and advanced reporting flexibility could be improved to better align with enterprise-specific requirements. Review Source DS Don S. Director of Technical Services Education Management Used the software for: 2+ years ### "AD SelfServicePlus Simple and Efficient " June 25, 2026 4.0 Overall we’ve been very satisfied with AD SelfServicePlus. It just works and requires little maintenance besides updates and cleaning up unneeded users. On the odd occasion that I’ve needed support they have been efficient and have always been able to resolve my issues. Pros The product was simple to setup, integrated easily with our user directory and handles user notifications when it’s time to reset passwords. Cons There are users who struggle with resetting passwords, not necessarily due to ManageEngine SelfServicePlus, but due to their inability to be able to manage our password complexity rules. Review Source jM jayde M. IT support manager Financial Services Used the software for: 2+ years ### "Invaluable tool " June 23, 2026 5.0 Its been a really helpful tool and one we have relied on for some time now, the support is great and always ready to help, the annual renewal reminders are also very useful, its been great experience all round. Pros The product has a great interface and is very easy to navigate around, it comes in very useful when trying to trace a password lockouts and when do our monthly user audits. The support team are also very helpful with great communication lines and they are very security conscious and fast to fix any bugs and issues with new releases, its a great product and great value for money. Cons There could be a little bit more detail when trying to diagnose a password lockout which could include an precise location Review Source DM Debasis M. Analyst Information Technology and Services Used the software for: 2+ years ### "A Great Tool for Password Self-Service" June 29, 2026 5.0 My experience with ADSelfService Plus has been good. It has made password resets and account unlocks much easier for our users, reducing the dependency on the IT team. Overall, it is a reliable and user-friendly solution. Pros ADSelfService Plus makes password resets and account unlocks easy for users while reducing the workload on the IT helpdesk. It's simple to use, reliable, and improves the overall user experience. Cons The product works well overall; there isn't much to dislike. It should support okta push for better user experience. Review Source TS Thomas S. Firm Administrator Accounting Used the software for: 1-2 years ### "Amazing MFA software" June 23, 2026 5.0 Found them highly responsive and efficient and correcting issues that we were having. Was impressed by how technician was willing to take ownership of the problem and walk us through efficiently restoring are set up without making us feel incompetent. Pros Managed engine AD provided a quick support for an issue we were having. The technician quickly responded and took ownership of the problem to ensure things were correct. After rebuilding the system, they made sure we were comfortable with using the software. Cons At this time, I really have no negative feelings towards the company and how quickly they responded to our needs. Review Source JP Jud P. Technology Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Reliable end user password change product with a complicated administrator portal." June 22, 2026 4.0 I have no complaints. ADSSP has been a reliable product that is always available. I have never had an issue with the software or services on our server. Pros It allows for offsite end users to change their own password without involving help desk/IT or submitting help desk tickets. Cons The administrator portal is a bit confusing and hard to navigate if you don't know where you are going. End user account management should be more prominent. I also wish the end user experience with changing passwords and enrolling was a bit easier to understand. Review Source OE Onur E. System Administrator Information Technology and Services Used the software for: 2+ years ### " Advantageous program for Time Management" June 7, 2019 5.0 Reduction of incoming calls during the day. More happy end users. I can use the time allocated to end-user transactions in my own business. Pros An application designed for end users to solve their own problems. They can do small tasks themselves without problems. Cons I have not encountered any negative side Review Source MS Mitchell S. Manager of Information Technology Airlines/Aviation Used the software for: 2+ years ### "Great Product, Poor Support" June 12, 2019 5.0 Pros \-Great feature set -Deployment flexibility -Deep web GUI customization Cons \-Poor customer support -Web interface tends to look a bit dated Review Source JD John D. IT DIrector Aviation & Aerospace Used the software for: Less than 6 months ### "Support for SSL Cert install on ADSelfService Plus" August 6, 2018 5.0 Each time I needed Support for this ADSelfService product, it has been truly outstanding. I am very impressed with the quality of support help, and of the knowledge of the staff each time I have requested help! Great job, folks! Pros The software provides a much-needed service that permits our users to use a web-based portal to reset expired accounts, and it was fairly easy to set up. Newer security features such as multi-factor authentication bring our AD services here up to current standards. It is a great product, and is very affordable. Cons The only thing I would like to see improvement on, is the SSL Certificate installation. As a Windows server company, all of our other SSL Certificates utilize the Windows IIS standard installation methods. I found this use of Tomcat server and Keytool / Keystore with it's command line issues, to be fairly difficult to manage. This is what caused me to need the Support help. Review Source SM Syed M. Consultant Education Management Used the software for: 2+ years ### "ADSSP : Password Management made easy" December 12, 2022 5.0 Great. Pros Ease of use and adoption, secure and intuitive. Cons Web interface can be a little bit more better Review Source LS Laura S. System administrator Used the software for: Less than 6 months ### "I've always experienced the best professional services from sales, demos, product setup through you!" May 9, 2018 5.0 Pros Ease of setup and use of product. So many reports available. Great for auditors. I like the various options for different policies. Support staff is quick to respond, typically within sn hour of email to support, I get a call with voicemail and follow up email. Use of product is amazingly simple and very intuitive. Cons I don't have any negative thoughts at this time..not any issues with product . I can't note any cons as you cannot get better customer service like theirs with too many companies anymore. We all ready have 4 products to date, which we use quite extensively for reporting and auditing. Can't beat it for the price! Too good to be true, not one of those at all. Review Source eR ellery R. It admin Used the software for: 6-12 months ### "Amazing experience with customer support" April 26, 2018 5.0 Pros The ability to easily manage our systems with a csv file allowed us to automate everything which makes like a lot easier Cons That we need to convert everything to a csv file which makes the automation a bit more complicated. Would be better to use XLV file Review Source DH Don H. NetAdmin Semiconductors Used the software for: Less than 6 months ### "Tech Support is the medical insurance of software" June 11, 2018 4.0 Fewer password reset requests Pros The free version of Password Expiry Notifier is a great help, but usually FREE means little to no support. We had a formatting issue so I called for help. support team studied a minute, and made the fix. Fast, pleasant, and effective. We've been considering Manage Engine for a couple months now and this experience is definitely one in the 'Positive' column. Cons I'll let you know if I find anything to complain about. Review Source MH Mausul H. Program Manager Used the software for: ### "The application was easy to install and should make managing user issues much easier." April 16, 2018 5.0 Pros Simple interface for end users to perform self-management of their passwords and highly configurable for the administrators Cons Setting up the proper permissions to enable users access to the web page is not immediately obvious. I tried to evaluate using a virtual network setup and it took quite a while to find out why my client machines could not access the page even though they were communicating with the server. Review Source HA Hussein A. Application Specialist Used the software for: 6-12 months ### "Reducing number of calls and save time for help desk." April 17, 2018 4.0 Pros The mobile app is easy to use and its accessible anywhere and anytime. Not requiring any help from IT Cons Admins cannot manage users(unlock to change) directly from the portal. will be good if you can get the report and take action from the same place. Review Source RG Ryan G. IT Support Program Development Used the software for: 1-2 years ### "Reliable self-service password management with excellent support" June 26, 2026 4.0 Our overall experience has been very positive. The product has been reliable, easy to manage, and well supported, with a responsive team whenever we've needed assistance. Pros Easy to deploy, reliable, user-friendly, and backed by responsive support. It has reduced password-related support tickets and saved our IT team time. Cons There isn't anything significant we've disliked. Initial configuration takes some planning, but the documentation and support team make the process straightforward. Review Source DP Dipesh P. IT Manager Glass, Ceramics & Concrete Used the software for: 2+ years ### "Easy to deploy and manage software" June 22, 2026 4.0 Over all it is a good experience with ManageEngine. Their support staff is very helpful and co-operative. Pros Easy to deploy and manage. Providing easy access across the network. It helps to enforce password complexity to all our AD users with single click. Cons nothing major but one thing i would like them to improve is the process of applying patches(updates). It is bit tedious work. Review Source KP Kuberan P. Software Services Consultant Information Technology and Services Used the software for: 1-2 years ### "Resetting Passwords, A Thing Of The Past" March 19, 2022 4.0 Selling AD Self Service has allowed me to make the lives of my customers much easier. There is so much more to this tool as well, when it is fully in use, the users are able to manage their own AD profile. Pros The price of AD Self Service is very appealing, for the amount of time and effect it saves an IT Team compared to the cost of the tool, is incomparable. The ease of deployment and use makes it very easy for the users to get the hang of. Cons It is hard to say exactly, but the one thing that I am not fond of is the user enrollment, it is a once off thing but sometimes, getting the users to enroll takes time. Reason for choosing ManageEngine ADSelfService Plus The price of AD Self Service was one of the biggest contributing factors to many of my customers picking this Review Source VR Verified Reviewer IT Specialist Oil & Energy Used the software for: 6-12 months ### "A robust, web-based, multi-platform, self-service solution " July 31, 2018 5.0 Pros This software provides our end users with a web-based, self-service solution for issues related to password reset management and account lockout. This has effectively reduced up to a third of our most urgent helpdesk issues allowing us to maximize IT resources. Both the enterprise and its users can feel secure with the multi-factor authentication techniques Single sign-on (SSO) feature based on Microsoft Windows Active Directory enables our users to have seamless, one-click access to cloud and enterprise applications such as G Suite, Office 365, and Zendesk Free SMS, email and push notifications notify our end-users that their password is about to expire and recommend a password change to prevent lockout. Cons There have been times when we had problems because the user has forgotten the answers to their security questions, but support was very helpful and the issue was resolved quickly. Review Source AS Andrés S. Gerente de proyectos Information Technology and Services Used the software for: 6-12 months ### "A self-service solution that is easy to implement and use" April 21, 2022 5.0 In general, it has been a pretty good experience, since it has helped us a lot to improve the operation, considerably reduced the number of requests handled by the IT area, and because we have recovered time to work on improvements in the area. Pros It is a very easy solution to implement and use. And it is very useful for us. ADSelf Service Plus has helped us minimize the number of requests related to account reset or unlock. Cons I think the UI design could be improved, it is currently very simple, but it should be more dynamic. Reason for choosing ManageEngine ADSelfService Plus It was very easy to understand from the start, and there was no need to try any more tools. Review Source VR Verified Reviewer System Administrator Hospital & Health Care Used the software for: 1-2 years ### "Easy to use" April 24, 2018 4.0 Lower support costs, less burnout from unlocking accounts and resetting passwords. Pros Ad self service plus was very easy to configure and start using with our employees. It has saved our IT support staff many hours responding to locked out users accounts and forgotten passwords. Since we are a 24x7 business, it is especially helpful for employees help themselves instead of waking up the support person on call. Cons I haven't been able to get the automated answer import to work. I have scheduled a job that imports a daily generated csv file from our hr system, but I can only run it manually. I have a ticket open to get it resolved, so hopefully we can start utilizing the full functionality soon. 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