--- title: "ManageEngine ADSelfService Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ManageEngine ADSelfService Plus the right Single Sign On solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/172556/ADSelfService-Plus/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-02" --- ManageEngine ADSelfService Plus 4.6 (63) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 2nd, 2026 # Reviews of ManageEngine ADSelfService Plus Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews SA Shyam A System AdministratorFinancial Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “It has significantly improved operational efficiency by reducing password-related tickets and empowering users with self-service capabilities, leading to faster issue resolution and better productivity.“ June 24, 2026 JP Jasim P System and Security Team LeadInsurance, 201 - 500 employeesUsed the software for: More than 2 years. “One limitation I noticed is that when adding a domain, AD Self-Service Plus requires the domain controller hostname rather than allowing the use of a domain controller IP address.“ June 24, 2026 SA Shyam A System AdministratorFinancial Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Multi-Factor Authentication (MFA): Flexible options like OTP, push notifications, and biometrics enhance security across endpoints and remote access.“ June 24, 2026 LS Landon S IT ManagerGovernment Administration, 11 - 50 employeesUsed the software for: 1-2 years. “With a lot of customization, it can sometimes be buggy and hard to find what you are looking for at times.“ June 23, 2026 JP Jasim P System and Security Team LeadInsurance, 201 - 500 employeesUsed the software for: More than 2 years. “The product is easy to deploy, offers effective self-service password reset, MFA, and account unlock features, and helps to reduce the IT helpdesk team's workload significantly, which also improves user productivity.“ June 24, 2026 AD Amanda D Transaction processorGovernment Administration, 11 - 50 employeesUsed the software for: 1-2 years. “They are too slow!“ April 3, 2022 DM Debasis M AnalystInformation Technology and Services, 10,001+ employeesUsed the software for: More than 2 years. “It has made password resets and account unlocks much easier for our users, reducing the dependency on the IT team.“ June 29, 2026 ## Showing most helpful reviews Showing 1-25 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sayed Munir N. Engineer Used the software for: 2+ years ### "Excellent product" April 19, 2018 5.0 Ease of Daily password activities. Pros Users can reset their password from any where.We published the application over the Internet and our customers around the globe use it for Resetting/Unlocking their password. Cons More Authentication security like Pulling the Employee ID for verification. Currently is pulling the name from AD, if we have some custom attribute in AD and we want to bind that custom attribute for verification. Review Source TF Torie F. IT Security Analyst Hospitality Used the software for: 1-2 years ### "ADSelfService Plus - Password Reset, biggest Pro" August 27, 2026 4.0 ADSelfService Plus has worked well for what we need it to do. The platform is fairly straightforward to use, and when we have run into issues, their support team has been easy to reach and generally helpful. We have also had good luck with their support documentation when we need to look something up on our own. Pros The biggest benefit for us has been the self-service account unlock and password reset functionality. Giving users the ability to handle these issues themselves has helped reduce the number of password reset and account lockout tickets coming into IT, which has made a noticeable difference for our team. Cons The support articles can be somewhat difficult to find and sometimes lining up schedules with the support team can also be difficult. Alternatives considered [1Password](https://www.capterra.com/p/176113/1Password/)[Cisco Duo](https://www.capterra.com/p/228827/Duo-Security/) Reason for choosing ManageEngine ADSelfService Plus The password reset and account unlock feature. As well as the cost. Review Source VR Verified Reviewer Transaction processor Government Administration Used the software for: 1-2 years ### "Adservices is bad" April 3, 2022 1.0 None Pros None. I don’t like the adservices because they have problems! Cons When I changed passwords or try to log in. They are too slow! They always have problems! Review Source LS Landon S. IT Manager Government Administration Used the software for: 1-2 years ### "Manage Engine ADSelf Service Review" June 23, 2026 4.0 I think it's been a positive experience and we have been using it for desktop logins for a couple of years now. Pros It was very budget friendly compared to other products. It allows for a lot of customization which is nice. Cons With a lot of customization, it can sometimes be buggy and hard to find what you are looking for at times. Alternatives considered [Silverfort](https://www.capterra.com/p/230655/Silverfort/) Reason for choosing ManageEngine ADSelfService Plus Cost was a big factor for us in deciding to use it Review Source GMS Gerald M. S. Cybersecurity Manager Banking Used the software for: 2+ years ### "Excellent product for password self-management" September 21, 2026 5.0 ManageEngine ADSelfService Plus is a highly efficient identity management solution that delivers immediate value by decentralizing routine password management. Providing employees with a fast, agile way to unlock their accounts and reset passwords independently eliminates up to 80% of routine helpdesk tickets. On the backend, administration is intuitive, and the depth of built-in reporting makes audit preparation and security investigations seamless for IT operations. Pros User agility & self-service simplicity: End users can easily reset forgotten passwords or unlock their own accounts in seconds directly from their Windows, macOS, or Linux login screens, mobile app, or web portal—eliminating helpdesk reliance and downtime. Streamlined IT administration: Configuring self-service policies, password complexity rules, and multi-factor authentication (MFA) methods (push notifications, TOTP, SMS) is straightforward and easy for IT administrators to manage at scale. Comprehensive reporting: Built-in audit reports—such as Reset Password Audit, Account Unlock Audit, and Password Expiry Delivery reports—provide instant, actionable visibility into self-service trends and user enrollment status. Simplified incident investigations: Detailed logs tracking reset attempts, client IP addresses, device names, and verification statuses make it quick and transparent to investigate suspicious lockout patterns or security incidents. Cons Initial enrollment drive: Getting 100% user adoption and credential registration (MFA setup) across a large workforce requires proactive communication and policy enforcement. Endpoint agent deployment: Deploying and maintaining logon screen agents across varied operating systems or remote VPN users occasionally requires initial troubleshooting and policy testing. Customization limits: While the administrative backend is rich in features, customizing the visual design of the end-user self-service portal and specific notification templates can feel somewhat rigid. Review Source JP Jasim P. System and Security Team Lead Insurance Used the software for: 2+ years ### "A Reliable Password Self-Service Solution" June 24, 2026 5.0 My experience with AD Self-Service Plus is positive. The product is easy to deploy, offers effective self-service password reset, MFA, and account unlock features, and helps to reduce the IT helpdesk team's workload significantly, which also improves user productivity. Pros What I like most about AD Self-Service Plus is its ability to let users securely reset passwords and unlock accounts without contacting the IT helpdesk, which significantly reduces the support team's workload. It also helps to enforce strong password policies while the user resets their password and sends the expiry notification to the users when their password is about to expire. Cons One limitation I noticed is that when adding a domain, AD Self-Service Plus requires the domain controller hostname rather than allowing the use of a domain controller IP address. This can cause configuration issues in environments where DNS is misconfigured, or hostname resolution from the AD Self-Service Plus server is not working correctly. Review Source SA Shyam A. System Administrator Financial Services Used the software for: Less than 6 months ### "Efficient Self-Service Password Management with Strong Security Controls" June 24, 2026 5.0 Overall, our experience with ManageEngine ADSelfService Plus has been very positive. It has significantly improved operational efficiency by reducing password-related tickets and empowering users with self-service capabilities, leading to faster issue resolution and better productivity. The solution provides a strong balance between security and user experience, with features like MFA, SSO, and audit reporting helping us meet compliance requirements while maintaining ease of use. Despite some minor challenges in initial setup and customisation, it has proven to be a reliable and valuable tool for identity and access management in an enterprise environment. Pros What I like most is its ease of use combined with strong security features. The self-service password reset and account unlock capabilities significantly reduce helpdesk dependency while maintaining a smooth user experience. Particularly beneficial features include: Multi-Factor Authentication (MFA): Flexible options like OTP, push notifications, and biometrics enhance security across endpoints and remote access. User-friendly self-service portal: Simple interface ensures quick adoption across users without training overhead. Password policy enforcement: Seamless integration with AD ensures users follow compliance requirements. SSO integration: Provides a consistent authentication experience across multiple enterprise applications. Audit and reporting: Detailed logs help meet audit and regulatory requirements. Cons At times, the initial setup and configuration can be complex, especially when integrating MFA, SSO, and multiple applications. Also, UI customisation and advanced reporting flexibility could be improved to better align with enterprise-specific requirements. Review Source DS Don S. Director of Technical Services Education Management Used the software for: 2+ years ### "AD SelfServicePlus Simple and Efficient " June 25, 2026 4.0 Overall we’ve been very satisfied with AD SelfServicePlus. It just works and requires little maintenance besides updates and cleaning up unneeded users. On the odd occasion that I’ve needed support they have been efficient and have always been able to resolve my issues. Pros The product was simple to setup, integrated easily with our user directory and handles user notifications when it’s time to reset passwords. Cons There are users who struggle with resetting passwords, not necessarily due to ManageEngine SelfServicePlus, but due to their inability to be able to manage our password complexity rules. Review Source JM Jacob M. Systems Administrator Retail Used the software for: 2+ years ### "ADSelfService Plus making MFA and VPN access better" September 15, 2026 5.0 Overall experience has been positive. It was easy to setup and maintain, as well as easy to get users enrolled. Pros We mainly use ADSS to enforce Multi-Factor Authentication on our domain computers and help secure our VPN access. Cons One of the bigger things I have found that I don't like as much is that it can be a tad hard to update, especially when using it to help secure a VPN. As you have to deploy the new agent to the computers after updating it. Review Source DB Dalton B. Chief Information Officer Education Management Used the software for: 1-2 years ### "ManageEngine ADSelfService Plus" August 28, 2026 5.0 ADSelfService Plus has been reliable, easy to use, and effective at reducing password-related support requests. Pros ADSelfService Plus reduces help desk workload by letting users securely reset passwords and unlock accounts themselves. Cons The interface feels dated, and some configuration settings are not always intuitive or easy to find. Review Source KP Kuberan P. Software Services Consultant Information Technology and Services Used the software for: 1-2 years ### "Resetting Passwords, A Thing Of The Past" March 19, 2022 4.0 Selling AD Self Service has allowed me to make the lives of my customers much easier. There is so much more to this tool as well, when it is fully in use, the users are able to manage their own AD profile. Pros The price of AD Self Service is very appealing, for the amount of time and effect it saves an IT Team compared to the cost of the tool, is incomparable. The ease of deployment and use makes it very easy for the users to get the hang of. Cons It is hard to say exactly, but the one thing that I am not fond of is the user enrollment, it is a once off thing but sometimes, getting the users to enroll takes time. Reason for choosing ManageEngine ADSelfService Plus The price of AD Self Service was one of the biggest contributing factors to many of my customers picking this Review Source YV Yannick V. System Administrator Information Technology and Services Used the software for: 2+ years ### "Provides end-users a possibility to unlock/reset their own password 24/7" February 10, 2017 5.0 We've been using this software for a few years now and are satisfied with the result it has provided us. The main goal was to provide the end-users a possibility to unlock or reset their account, 24/7. Often someone's account got locked-out out of business hours which blocked him/her from continuing work. This tool provided the solution we were looking for. It also integrates in Windows so the user can reset his/her password at the logon screen. Pros \- Integration with Windows (reset/unlock at logon screen) - Very helpful customer support!! - Release some work from 1st line support - Accessible 24/7 Cons \- Reset is based on questions which a few end-users forget the answer to. It would be nice to have a SMS or call feature, together with a personal PIN, which can provide you a code to reset your password. Review Source GK Gulsel K. Sales Expert Information Technology and Services Used the software for: 1-2 years ### "You no longer need to contact the IT department" July 15, 2019 5.0 Pros In accordance with company policies, you should make password changes at regular intervals. In this case, you may need IT staff. Thanks to SelfService application you can do many transactions on your own account yourself. Cons I did not experience a negative situation due to the practice. He solved my problem whenever I needed it. Review Source SD Sam D. 3rd line support tech Construction Used the software for: 2+ years ### "Great support and information" April 9, 2018 5.0 Pros Easy to use and setup, can be customized with branding so our end users can see the software is our own and then they are more likely to use it. Cons Step upgrades so you have to do them on order one after the other, would be good to go straight to the latest. Review Source AD Andy D. Infrastructure Engineer Information Technology and Services Used the software for: 1-2 years ### "excellent, reliable, and support if you need it is great" April 18, 2018 5.0 increased productivity Pros it allows users to manage there own AD experience without the need for the service desk to get involved in day to day tasks such as password resets Cons nothing, really, in the beginning it was a little slow but a VM upgrade and some minor changes made by the support guys fixed this. Review Source GH Gerome H. Technical Consultant Information Technology and Services Used the software for: 1-2 years ### "Really good saves us a lot of time" April 18, 2018 5.0 Service delivery improvements. We really like it, no negatives! We get loads of positive customer reviews and it has improved our productivity. Pros gives users a chance to reset their own passwords and we can choose many settings. We like the the support we receive too Review Source jS jojo S. IT Network and Security Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "excellent product for providing users the ability to reset/unlock their own network accounts" May 4, 2018 5.0 reduced help desk request for password locked and reset Pros great UI. easy of use. unlimited customization of portals for end user UI. excellent for roaming users using smart devices to reset/unlock their network accounts Cons cached credentials is not working at the moment. I am using Pulse Secure SSL VPN. though not working, tech support has been working on this issue continuously contacting vendor dissecting information on how the ssl vpn works Review Source HH Huzefa H. It consultant Information Technology and Services Used the software for: 2+ years ### "Reduce workload" April 26, 2018 5.0 Workload reduce Pros Support..is very good. Ad account loackout. Password reset. Self update. Secure access. Easy to do enroll. Cons Profile update Mobile support. Gina client. Password complexity . Third party software support to be maximied. High availibility is not there Review Source NO Noe O. IT Used the software for: Less than 6 months ### "Something we need." April 19, 2018 4.0 Pros It will change our support culture. Our users will have another option to reset their passwords with out any IT agent supporting Cons No cons. This is a tool that will take away all those calls helpIng users that never seem to remember their passwords. Review Source NI Noi I. IT Support & Database Reporting Analyst Chemicals Used the software for: 1-2 years ### "We've had positive feedback from end users. Its been a great product for our needs." May 2, 2018 5.0 The ability to sync passwords on 2 platforms and change it in one place. Giving IT more time to focus on other things other than password issues. Pros The ability to synchronize passwords across 2 platforms for us is great. A great tool that keeps IT out of the password loop so we can focus on other things. Cons I wish we could have it sync up to SAP. We have several systems in SAP that would be helpful if it linked up. Review Source EP Edwin P. Helpdesk Technician Individual & Family Services Used the software for: Less than 6 months ### "Amazing" April 19, 2018 5.0 Pros The experience as a whole seems very user friendly and we enjoyed it greatly. Thank you for your services. Cons There was nothing that stood out to my attention that looked to be a "con" going forward if we were to use your services. Review Source Caian S. Coordenador de Infraestrutura e Segurança Banking Used the software for: 1-2 years ### "Transformou Nossa Gestão de Senhas e MFA" August 28, 2026 5.0 Eu uso o ManageEngine ADSelfService Plus para resolver o problema de usuários que esquecem ou bloqueiam senhas, permitindo que eles redefinam automaticamente e melhorando a segurança com MFA para logins mais seguros. Pros Eu gosto de ter visibilidade sobre a quantidade de logins e os relatórios de quantidade de instalação. Acho fácil a administração, especialmente quando um usuário é excluído, pois é simples liberar a licença para ser aproveitada em outro login. A instalação por compartilhamento funciona muito bem, assim como a instalação por GPO. Tenho experimentado bastante facilidade nesses aspectos. Cons Eu acho que se tivesse um relatório que mostrasse a máquina que está instalada e também o usuário que está usando aquela máquina, facilitaria bastante, porque hoje eu tenho dois relatórios independentes, um de instalação de máquina e o outro de inscrição de usuários. Se eu tivesse um relatório que unisse essas duas informações, seria essencial para mim. Além disso, no relatório de instalação de uma máquina, incluir a data que o agente foi instalado na máquina seria muito bom. Review Source jM jayde M. IT support manager Financial Services Used the software for: 2+ years ### "Invaluable tool " June 23, 2026 5.0 Its been a really helpful tool and one we have relied on for some time now, the support is great and always ready to help, the annual renewal reminders are also very useful, its been great experience all round. Pros The product has a great interface and is very easy to navigate around, it comes in very useful when trying to trace a password lockouts and when do our monthly user audits. The support team are also very helpful with great communication lines and they are very security conscious and fast to fix any bugs and issues with new releases, its a great product and great value for money. Cons There could be a little bit more detail when trying to diagnose a password lockout which could include an precise location Review Source DM Debasis M. Analyst Information Technology and Services Used the software for: 2+ years ### "A Great Tool for Password Self-Service" June 29, 2026 5.0 My experience with ADSelfService Plus has been good. It has made password resets and account unlocks much easier for our users, reducing the dependency on the IT team. Overall, it is a reliable and user-friendly solution. Pros ADSelfService Plus makes password resets and account unlocks easy for users while reducing the workload on the IT helpdesk. It's simple to use, reliable, and improves the overall user experience. Cons The product works well overall; there isn't much to dislike. It should support okta push for better user experience. Review Source TS Thomas S. Firm Administrator Accounting Used the software for: 1-2 years ### "Amazing MFA software" June 23, 2026 5.0 Found them highly responsive and efficient and correcting issues that we were having. Was impressed by how technician was willing to take ownership of the problem and walk us through efficiently restoring are set up without making us feel incompetent. Pros Managed engine AD provided a quick support for an issue we were having. The technician quickly responded and took ownership of the problem to ensure things were correct. After rebuilding the system, they made sure we were comfortable with using the software. Cons At this time, I really have no negative feelings towards the company and how quickly they responded to our needs. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.