--- title: "Insights Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Insights Software - reviews, pricing plans, popular comparisons to other 360 Degree Feedback products and more." source_url: "https://www.capterra.com/p/172565/OpaConnect/" page_type: "product" language: "en" --- # Insights Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Insights ## What is Insights? Best suited for companies with 200-2,000 employees. Best fit for industries with salary-based positions. Insights is an all-in-one platform that will make your company a better place to work. Insights offers a holistic view of your overall performance. Our tool promotes team collaboration through virtual ongoing conversations and helps employees manage their responsibilities, goals, core values and 360 feedback. Recognized and trusted by our customers as simple to use and cost effective. ## What is Insights used for? [Performance Management System](https://www.capterra.com/performance-appraisal-software/)[Talent Management](https://www.capterra.com/talent-management-software/)[360 Degree Feedback](https://www.capterra.com/360-degree-feedback-software/) Top alternative Featured Overall rating Based on 155 user reviews Reviews sentiment Positive 81% Neutral 14% Negative 5% Starting price $5 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Insights?[Manage this product listing](https://www.g2.com/products/insights-formerly-opaconnect-ae-insights/claim_requests/new?auto=true) ## Insights Overview Updated September 2026 AI summary Insights provides organizations of all sizes with tools for 360 degree feedback, performance management, and talent development. It centralizes goal setting, progress tracking, and performance review management, while offering continuous feedback, surveys, analytics, and an activity dashboard. Delivered via cloud and mobile platforms, Insights supports HR teams seeking to unify feedback processes and align individual performance with company objectives. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Insights 4.2 (155) VS. [4.6 (179)](https://www.capterra.com/p/156106/Hibob/reviews/) Starting Price $5 per user, per month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (155) Ease Of Use 4.5 (178) Value For Money 4.2 (92) Value For Money 4.4 (138) Customer Service 4.3 (101) Customer Service 4.5 (147) ## Insights alternatives [4.6 (163)](https://www.capterra.com/p/154170/Employee-Effectiveness/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (102)](https://www.capterra.com/p/169660/Leapsome/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/153907/BizMerlin/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (287)](https://www.capterra.com/p/9014/Trakstar-Performance-Appraisal-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about Insights Overview ### What problems does Insights solve? Insights solves fragmented performance management by making manager 1:1 scheduling, goal setting, progress tracking, and activity visibility easy to navigate in one place. Supervisors, HR teams, and department managers use it to reduce manual follow-ups, connect individual and team goals to company objectives, and improve communication across regions. Answer based on 44 reviews Overview ### Which roles and teams benefit most from Insights? Insights is most used by software engineers, technical leads, and engineering managers who need visibility into development performance, team activity, and delivery trends. Healthcare support staff and clinical coordinators benefit from streamlined reporting and operational oversight, while directors and executives use dashboards to monitor outcomes, guide decisions, and improve cross-team efficiency. Answer based on 155 reviews Overview ### What company size and specific industries is Insights built for? Insights is designed for companies with 200 to 2,000 employees, especially those in industries with salary-based positions. It fits organizations that need a solution tailored to businesses where salaried roles are a major part of the workforce. Features and Usability ### What are the key features of Insights? Insights includes core performance management features like goal setting and tracking, continuous feedback, performance reviews, and real-time reporting. Differentiating capabilities include 360 degree feedback, employee recognition, and scheduled 1:1 check-ins that help managers and employees document progress, align goals to company priorities, and record review cycles. Answer based on 44 reviews Getting Started and Support ### How easy is it to onboard and train a team on Insights? Insights is generally easy for team members to pick up, with many reviewers describing it as intuitive, self-explanatory, and simple to start using. Training is available through videos, which help new users. Some first-time users need more time, especially when learning navigation, goals, and setup, before the system fully clicks. Answer based on 14 reviews Getting Started and Support ### What customer support options does Insights offer? Insights provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Reviewers describe support as responsive and helpful, with prompt fixes for bugs and rollout issues. Some users mention occasional glitches and reporting challenges, but say a few calls or messages to support usually resolve problems. Answer based on 5 reviews Features and Usability ### How well does Insights handle goal setting? Insights makes goal setting clear by linking individual goals to company strategy and ongoing manager check-ins. Managers, frontline staff, and growing teams value shared visibility, SMART goal structure, and progress tracking, though some users find goal editing, task setup, and rating choices restrictive for more complex or dependent goals. Answer based on 39 reviews Features and Usability ### How does Insights support employee feedback? Insights supports regular employee feedback through 1:1 meetings, self-assessments, manager comments, and 360 feedback tools. Team leads and supervisors often like the ongoing documentation, shout-outs, and easier coaching conversations, while some users want more written comment space, anonymous peer feedback, and clearer visibility into 360 results. Answer based on 35 reviews Features and Usability ### Is Insights easy to use? Insights offers a clean, modern interface that many teams find easy to navigate for meetings, goals, and reviews. End users often like the simple layout and visual design, but admins and some managers report lag, busy screens, unclear next steps, limited editing, and accessibility issues with keyboard or voice input. Answer based on 35 reviews ## Features AI summary Based on 1,308 360 Degree Feedback reviews Capterra reviewers highlight these as the features buyers value most when choosing 360 Degree Feedback software: - **Customizable Questions** (**53%** of reviewers rated this feature as critical) - **Performance Review Management** (**47%**) - **Performance Management** (**44%**) Insights includes **Performance Review Management** and **Performance Management**, giving teams the tools to run structured review cycles and track employee performance over time. However, it does not include **Customizable Questions**. Instead, it offers **Surveys & Feedback** (**43%**) and **Reporting/Analytics** (**39%**), which still give businesses useful ways to collect input and review results. Together, these features help businesses manage evaluations, spot trends, and make more informed people decisions. Performance Review Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, fill out, and send performance reviews to individual employees Performance Management 4.1 (35) 68.57% of 35 reviewers that rated this feature as important or highly important Organize and manage the accomplishments and development of employees or performance of applications or systems Surveys & Feedback 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Self Service Portal 3.9 (33) 48.48% of 33 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information 360 Degree Feedback 4.1 (30) 46.67% of 30 reviewers that rated this feature as important or highly important Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Goal Setting/Tracking 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Establish measurable goals and objectives and track their progress over a specific period of time Insights 22 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Continuous Feedback: Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Individual Development Plans: Document completed by employee to assist with career and personal development to reach short term and long term goals - Ongoing Performance Tracking: Provides real-time feedback and assessments on employee performance, skills, and accomplishments - Peer Appraisals: Peer/teammate feedback and review on individual's performance - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Review Management: Create, fill out, and send performance reviews to individual employees - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Review Cycle Tracking: Follow the progression of a task associated with performance reviews - Self Assessment: An individual's evaluation of his or her own strengths, weaknesses, and skills - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Weighted Performance Measures: Assess skills, outcomes and results using preset metrics and averages --- Get Advice We can help you find the software with the features you need. Features 3.9 (155) 3.9 Based on 155 reviews ## Pricing Value for money 4.2 (92) Free Trial Basic $5.00 Value for money 4.2 (92) 4.2 Based on 92 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (101) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (101) 4.3 Based on 101 reviews ## User reviews Overall rating 4.2 Based on 155 reviews Filter by rating 5(63) 4(63) 3(22) 2(4) 1(3) Mentioned topic Sorted by most recent AL Ava L. W. Community Research and Engagement Program Manager Non-Profit Organization Management ### "Love Insights!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 19, 2025 It’s actually a very good opinion on it. After some time, my opinion has actually changed considerably. Pros Insights is so important and essential. I truly love what it’s giving. It really sets my day on the right track. Cons If I could choose one thing that I do like, it’d be really difficult for me to choose one single thing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Andrea S. Director of Quality and Compliance Hospital & Health Care ### "Insights can help!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 13, 2024 Pros It helps to stay organized with documenting performance improvement and tracking quality within the organization. It allows us to keep track of our progress, notes, to do list, track dates, goals, and current status. Cons I would like to see a cross from the Quality tracking and the performance improvement side, where at least quarterly, if not monthly we could track our improvement on a Process improvement plan and be able to pick a quality measure and it automatically pull from the Casper (quality) tracking of the MDS, or manually inputted. At this time, we are graphing manually with a separate system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. David H. CEO and CO Founder Computer Software ### "Great software but for bigger companies" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 November 10, 2023 Pros Inisghts is excellent HR software but way more than what we needed. It has loads of features and is easy to use. Cons It's designed for larger companies. Not really that useful for a small 20 person startup. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FN fawzie N. Customer service reprensenative Consumer Services ### "Recommand " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 10, 2022 Pros Easy to use Fast pull up informations and details Cons Needs to search for the account by cellphone number Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EW Ebony W. Sr. Clinical Research Coordinator Research ### "New to Insights" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 13, 2020 InSights was a little difficult to understand in the beginning. However, after receiving training, everything made perfect sense Pros I really enjoy that my director can track and send feedback on my goals. . Cons Creating Goals at the end of the fiscal year. After my formal review, I was unable to create new goals in the systems. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KM Katie M. director of development Health, Wellness and Fitness ### "Easy Reviews" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 6, 2020 Overall, I enjoy the softwar and think it is an easy and consistent way to connect with people. Pros I like that it tracks feedback month over month; I like that its very user friendly. Cons If you click out of a comment before saving, you lose the entirety of the comment. It's also hard to navigate between comments on a review. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) HR made switch for company because of ease of use and goal-setting in this system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LL Livier L. Medical Assistant Medical Practice ### "Makes goal setting so easy!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 5, 2020 Pros I like the ease of use of the software and how it allows me to be able to schedule and synch a 1:1 meeting with my supervisor. Cons There's nothing I can think of at the moment. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GQ Guadalupe Q. Behavioral Health Consultant Hospital & Health Care ### "Insights Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 5, 2020 Pros The software is easy to use and it is linked to my schedule which makes it easier for me to remember appointments. Cons The software should use Likert scales to rate Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VR Valerie R. Patient Services Rep Hospital & Health Care ### "Ease of Keys" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 October 2, 2020 Very User Friendly Pros That it was easy to use and Very user Friendly Cons I cant think of anything that I didnt like Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Aneyah M. Patient Service Rep. Health, Wellness and Fitness ### "My Insight Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 1, 2020 Pros I like that this software creates organization and creativity for us. Cons I dislike that its not being used more frequently everyday. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/172565/OpaConnect/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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