# Insights Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Insights the right 360 Degree Feedback solution for you? Explore 155 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172565/OpaConnect/reviews --- Insights 4.2 (155) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Insights Ease of use 3.9 Customer Service 4.3 ## Pros and Cons in Reviews AS Andrea S Director of Quality and ComplianceHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “It helps to stay organized with documenting performance improvement and tracking quality within the organization.“ May 13, 2024 CE Carol E Manager, Laboratory ServicesHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “I also had another error message that would not let me complete my review with my staff, and it took three days to hear back from support.“ September 28, 2020 AC Anais C Diabetes Care Case ManagerHospital & Health Care, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Before insights, I didn't really set professional goals with set metrics and I think this has really enhanced my professional career and given me more longer term vision.“ September 28, 2020 AM Ann M Assistant ControllerNon-Profit Organization Management, 201 - 500 employeesUsed the software for: Less than 6 months. “Goals - if one of your goals requires another person to do something for you to accomplish your goal, such as taking over a responsibility, you are destined to fail if they don't hold up their end.“ September 22, 2020 CE Carol E Manager, Laboratory ServicesHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “I like that it stores data so you can complete a performance review (have not gotten there)“ September 28, 2020 KM Katie M director of developmentHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: 6-12 months. “If you click out of a comment before saving, you lose the entirety of the comment.“ October 6, 2020 CR Cruz R Patient Services Representative Health, Wellness and Fitness, 201 - 500 employeesUsed the software for: Less than 6 months. “It allowed me to reflect on my position and set up goals to grow as an employee.“ September 28, 2020 JW Jill W director of behavioral healthHospital & Health Care, 501 - 1,000 employeesUsed the software for: Less than 6 months. “It isn't the most helpful tool to use to track ongoing meetings with direct reports.“ October 1, 2020 ## Showing most helpful reviews Showing 1-25 of 155 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Senior Software Engineer Information Technology and Services Used the software for: Less than 6 months ### "Product with easy to use" January 31, 2020 5.0 i have joined nisum technologies few months back and i tried to fill my first quarter skills and learnings. I felt really good while using the application because it has lot of option to describe yourself and felt lucky that i no need to full fill that excel sheet for performance review. Pros This software captures more more information about employee who want to describe more and show what are the skills has been used through out the year. Cons All things are good but if there is any instruction/demo video how to use the software that would good. Review Source AS Andrea S. Director of Quality and Compliance Hospital & Health Care Used the software for: 2+ years ### "Insights can help!" May 13, 2024 4.0 Pros It helps to stay organized with documenting performance improvement and tracking quality within the organization. It allows us to keep track of our progress, notes, to do list, track dates, goals, and current status. Cons I would like to see a cross from the Quality tracking and the performance improvement side, where at least quarterly, if not monthly we could track our improvement on a Process improvement plan and be able to pick a quality measure and it automatically pull from the Casper (quality) tracking of the MDS, or manually inputted. At this time, we are graphing manually with a separate system. Review Source AR Amber R. Medical Assistant Hospital & Health Care Used the software for: 2+ years ### "Insights" October 1, 2020 3.0 insights can be helpful but not for personal information Pros I am able to connect and explore when needed, accessing and routing information Cons There are several features missing and could use a handful of new information Review Source JL JENNIFER L. SITE DIRECTOR Education Management Used the software for: 1-2 years ### "Pretty great tool to have" February 4, 2020 4.0 The honest feedback has improved- everyone is on the same page of goals and expectations which are set by employees. The measurements are the best part because the employee defines them and the manager holds them to the employee's own standards- there's no misunderstanding of standards. Coming to a final rating is great because there's no discrepancy as to what the outcome of your goals/progress is- this is crucial in pay for performance models. We were able to successfully roll out pay for performance raises using Insights. Pros I like the connection between team members- we can see how each person/team is contributing to our 5 year Strategic Plan. I feel the layout is very helpful and self explanatory (for the most part) to new users (i.e. what to write in the empty sections). The shout-outs section is a nice addition for team morale and recognition. I like that the process allows for managers and team members to be on the same page about progress- we utilize this system strongly in our Pay for Performance model that determines pay raises each year. I like the physical documentation of goals, growth, setbacks and feedback. I like that feedback can be requested at any time, from anyone in the organization. Staff love the man throwing confetti at the completion of things! Cons Archiving goals was a little tricky when staff moved from one site to another (had a different manager previously than at the time of archive). I had a previous issue with final ratings not showing up, although we pushed the celebration man button at the end of our meeting. I'm not sure how (or if i can) to delete notifications i never completed and are now old (someone requesting 360 feedback but it was a mistake) It can be timely to enter all information/request meetings/send notes back and forth, especially for new or older generation users. It can take away from the face-to-face time. Review Source SL Stacy L. Executive Director Primary/Secondary Education Used the software for: 6-12 months ### "OpaConnect revolutionizes the evaluation process at Kids' Country!" April 18, 2018 5.0 If you are looking for a paperless, clear, simple and transparent solution to employee engagement and evaluation process woes, look no further! Pros Kids' Country has struggled with the formal evaluation process for many years. Lack of time, an employee base that does not access technology regularly, and the disconnect between frontline staff and organizational initiatives are just some of the challenges we faced. Once we completed our strategic planning process and determined that employee engagement, recruitment and retention were key opportunities for us, we began to look for an alternative to the formal process. OpaConnect has been a dream come true. The system has taken what used to be a scary, complicated and laborious process, and created what is now something our staff look forward to. The system clearly makes the connection between front line staff's goals to our key strategic initiatives. It also allows for more consistent and casual conversations regarding staff performance versus the dreaded annual meeting. Employees are empowered to keep notes and tasks documented within Opa to talk about with their supervisors. "Shoutouts" allow for anyone to celebrate colleagues for any reason. The behind, on track or ahead rating is simple and easy to understand. The transparency regarding goals and initiatives across all levels has also created a new found trust at Kids' Country. The customer service support has been phenomenal. I've provided quite a bit of feedback in the form of features that would be helpful and all of it has been heard, considered and much of it was implemented! I cannot speak highly enough of OpaConnect! Cons The reporting function is slightly behind where I'd like it to be but I know that they are working on solutions for that. Review Source CE Carol E. Manager, Laboratory Services Hospital & Health Care Used the software for: 6-12 months ### "Overall Like it" September 28, 2020 4.0 Overall, it makes performance reviews and check-ins much easier and user-friendly Pros I like that it is simple and fairly easy to navigate - I like the goals function and the overall plan of the 1:1 concept. I like that it stores data so you can complete a performance review (have not gotten there) Cons I had a period of trial and error, and ended up creating a brand-new performance review for a staff member because they had not completed it before we "met'. It was a one-way workflow; it would have been nice to know this. I also had another error message that would not let me complete my review with my staff, and it took three days to hear back from support. Not crazy about scheduling a review before I work on it, but that's not a deal-breaker. All in all I like it and look forward to using it as a great performance tool. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Organization decision Review Source Response from 20/20 Insights September 30, 2020 Hi Carol, I apologize that it took us so long to get back to you. I'm going to look into that as it is not our practice to take so long. I'm glad you are using the tool and we are looking to change the way you can make changes to your review after you have finalized it. Thanks for the input, Kirsti VC Vivek C. Devlopment Manager Computer Software Used the software for: 6-12 months ### "Feedback Review for Insights" January 30, 2020 4.0 We use for performance evaluation and setting up 1:1 Pros 1\. I was surprised to see the number of features provided for performance evaluation. It was good to see a different section for Goals and Responsibilities. I like the feature where you could request for a 360 degree overall. 2. Clear Separation of concerns for "Me", "My Team" and Overall Company Cons 1\. The first and foremost is the SSO with Okta which almost never works. 2. It would be better if we are allowed to express free text while writing our goals which at this moment is restricted 3. It's filled with lot of features but then one has to explore by spending an enormous amount of time playing around with it. For example, I was trying to do performance evaluation for my team and it did not clearly show me where and how to give point on a scale say(1-5) 4. It would be nice if we have a pop-up with a recommendation on what to do next as when I am done with a topic. (Example if an employee fills in his goals, then encourage he/she to the next steps for setting up a quick 1:1 with his/her manager. There is a lot of scope here to explore which will improve the user experience Review Source VR Verified Reviewer Operations Manager / eDiscovery Analyst Legal Services Used the software for: I used a free trial ### "Project Manager" February 6, 2019 5.0 Awesome! Pros It allows me to work with my team that works remotely Cons I would like this to be able to work with Outlook. Review Source VR Verified Reviewer Sr Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Insights - a way for better future" February 1, 2020 5.0 Pros Setting goals, reviewing progress and achieving them within timeline as planned Cons Not having many features or functionalities that gives an insight into career planning Review Source VR Verified Reviewer Sr. Financial analyst Information Technology and Services Used the software for: 6-12 months ### "Insights review" January 30, 2020 4.0 Pros easy to use links individual and department goals to the entity goals Cons can't see my 360 feedback results managers can override the controls and don't give a score Review Source AC Anais C. Diabetes Care Case Manager Hospital & Health Care Used the software for: Less than 6 months ### "Tracking my goals has gotten so much easier" September 28, 2020 5.0 Pros I really like that it allows me to track my professional goals and have my manager support me throughout. The software is built so it forces you to create SMART goals, and therefore there isn't room for vagueness. Before insights, I didn't really set professional goals with set metrics and I think this has really enhanced my professional career and given me more longer term vision. Cons I think there are certain features I don't use, like the 360 feedback for others around the company, but now that i have created goals that involve other members of the company, it might be something I use more often. I would like for there to be an option for more comments/notes to be written for each 1:1. Review Source Response from 20/20 Insights September 30, 2020 Thank so much Anais, we are really happy to hear how you are using Insights. And, we will look to add more room for comments. AM Arul M. Teachlead Computer Software Used the software for: 2+ years ### "Very good tool" February 4, 2020 5.0 Its very good tool to get the performance review of each and everyone with proper manner and it is very useful to get review of other and get notified what needs to be improved, what went well and next. Pros To get the performance review by 360 degree format with out missing any details from both manager, teams and self review. It would be very helpful to understand all the points from all of them Cons Least like part is keep on creating and archiving the every years goals and responsibilities . This can be changed once year end review done it should automatically archive for last years one. Review Source OR Osman R. Manager Computer Software Used the software for: 2+ years ### "Great app!" January 31, 2020 5.0 Given the nature of our job, we don't have much time to do touch base and follow up on career path and goal achievement. This app gives us an easy way to address this and helps us open the conversation to a broader spectrum of discussion and issue address. Pros Simplicity and easy to use. Great for following up and setting realistic goals and asses them Cons All good. Haven't tried other apps to make a comparison Review Source Response from 20/20 Insights January 31, 2020 Thank you for your review, Osman! We are glad Insights gives you the opportunity to review and discuss your career path and goal achievements. We appreciate you taking the time to provide your feedback. -The Insights Team KW Katie W. Research Assistant Hospital & Health Care Used the software for: 6-12 months ### "Insights Review" September 23, 2020 2.0 Pros I like that you get to see other people's goals and tasks - it makes me feel like the workplace is more honest and transparent! It also gives me good ideas for ways I can improve. Cons I don't love the way you rate yourself on goals/tasks. You only get four choices when rating (behind, on time, ahead, or N/A) but sometimes goals and tasks are more complicated than that. It would be nice if there was a write-in section. Review Source Response from 20/20 Insights September 25, 2020 Hi Katie, thanks so much for the feedback. I understand your frustration and there are areas for you to make more written comments on, in your 1:1. Look for the + button next to the rating and click on it, or at the end of every section there is also a place where you can add comments. Hope that helps. Thank you again, Kirsti SM Sagar M. Senior QA Associate Information Technology and Services Used the software for: 6-12 months ### "Insight Review - QA Perspective" February 24, 2020 4.0 Pros 1\. 1 on 1 with your manager can be scheduled with great ease 2. Goal and Pointers looking pretty good in form of percentage bar 3. Easy to navigate across different areas and notify all people in your organisation about your activities Cons 1\. Goal setting needs to be improved, System should allow user to set custom goals 2. Representation in Percentile bar form does not give actual numbers, System should provision a number format to show user where they are seating currently Review Source BV BabuRajendraPrasad V. Sr Quality engineer Information Technology and Services Used the software for: 2+ years ### "Excellent Employee Review Tracking Tool for any organisation " February 27, 2020 5.0 Based on given rating employee can improve them selfs to showcase the new technologies, new skill sets. Pros It helps to improve the employee review skill by tracking them monthly, quarterly, half-yearly, yearly. Like we can fetch the provided feedback in excel and other formats. finally its useful to improve employee skill setting up the goals as per monthly and so.., Cons very useful to track an employee and provide proper feedback from organisation end, so far so good. Review Source TW Tashara W. Assistant store manager Retail Used the software for: 6-12 months ### "A look at insight " September 22, 2020 5.0 Good. Pros What I like most about the software is the feedback and reviews for performance. Cons What I like least about insight is the prepping for meeting. It seems pointless. Reason for choosing Insights My company choose Review Source Response from 20/20 Insights September 25, 2020 Hi Tashara, thank you for the feedback. I appreciate you taking the time to give it to us. Have a great weekend, Kirsti RG Ramaraju G. Software Engineer Information Technology and Services Used the software for: 2+ years ### "Review for Insights" January 31, 2020 4.0 Pros this software is easy to use and user-friendly. Cons unable to categorize the goals based on quarters. Review Source JP Joselyn P. People & Culture Analyst Information Technology and Services Used the software for: 1-2 years ### "Needs Improvement in Reporting" January 30, 2020 3.0 Pros The colors of it made it seem more fun to use while doing your goals and responsibilities. Cons The ability to run reports from the admin side is terrible. It is laggy and does not provide the information needed such as email or full name. Review Source LR Lucero R. Referral Coordinator Medical Practice Used the software for: Less than 6 months ### "Insights is great" January 30, 2020 5.0 Pros That is can be public or you can set it as privet and not everyone will see that. Cons There is nothing so far that i don't like. Review Source RG Ryan G. Assistant Site Director Education Management Used the software for: 2+ years ### "Great features but missing some simple functionality" January 30, 2020 4.0 The program works well as a system to help create and measure goals for employees. Pros It is fairly easy to use if you are a capable technology user and has lots of features. Cons Some simple features are lacking like the ability to delete goal if you realize that there was an error. you have to either edit what you have or archive it and can't just get rid of mistakes. Review Source KT Karen T. Workforce Development Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Work performance" January 30, 2020 5.0 The benefits to this experience is being able to be critical of my own performance and what i need to do to grow in my performance. I am basically responsible for my myself and my work. I have the option on what I need to improve in or continue to improve. Pros I like that I am responsible for making my own goals and that I follow through with it. Sometimes it's hard to grade myself on my own performance, but with this software I am able to see where I am a an employee and where I am in my performance. Cons It was hard to understand the software, but mostly, because it was not something I was use to. I am just use to my supervisor doing all the work and I just accept the performance report. Review Source VV Vyasraj V. Data Scientist Retail Used the software for: 6-12 months ### "Insights review" February 5, 2020 5.0 I am satisfied with the usage and current features. I have included some suggestions in the "Cons" section which I think would be helpful to increase the ease of usability. Pros The goal setting, the meeting setup and the responsibilities are all good features which we use regularly. A google calendar invite is automatically added and that is good for remembering. Cons I have to navigate back to the home page of my account to add my next goal/responsibility. I think add a goal/responsibility button or navigation has to be made available on the page once we add a goal and we should not navigate to the home page every time. I am hoping this is clear to understand. Review Source SN Stephanie N. Patient Service Representative Hospital & Health Care Used the software for: 6-12 months ### "Insight review " September 22, 2020 3.0 Pros Interface is attractive and customizable Cons Having to go back to a main menu instead of having the videos flow through one stream Review Source MK Mahender K. QA engineer Information Technology and Services Used the software for: 2+ years ### "UserFriendly and helpfull product for any Organization" February 5, 2020 4.0 Pros Its is more UserFriendly since it has all fields were we mention all our requirements and management can just go through that and understand everything Cons It should more specific rather then so many fields ,we can have less fields and more information. Review Source Similar Products Featured ## Related categories [Performance Management System](https://www.capterra.com/performance-appraisal-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.