Jackrabbit Technologies

Jackrabbit Swim

5 / 5 17 reviews

Who Uses This Software?

Online Swim School Management Software for any size Swimming School.


Average Ratings

17 Reviews
  • 5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $45.00/month
    See pricing details
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Jackrabbit Technologies
  • www.jackrabbitclass.com/swim/
  • Founded 2004
  • United States

About Jackrabbit Swim

Jackrabbit Swim School Software will help your Swim School save money, increase student registrations, grow profits, & improve customer communication & retention. Save time with the top features: online registration & payments, recurring billing, QuickBooks integration, skills tracking, point of sale, staff portal with time clock & mobile attendance, and email/texting. Free unlimited phone, email, & chat support, & Jumpstart Coach. 5000+ customers. 30 day free trial.


Jackrabbit Swim Features

  • Attendance Tracking
  • Class Scheduling
  • Event Management
  • Member Management
  • Online Payments
  • Online Registration
  • Parent Portal
  • Skills Tracking
  • Staff Management
  • Team Management

Jackrabbit Swim Reviews Recently Reviewed!


Jackrabbit Swim has helped us streamline our business operations and be better organized.

Mar 20, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: We are able to use it for our swim lessons as well as a swim team. It is nice to use one piece of software for both although it's not perfect for our business model. Support responds quickly even if they are not able to fix the issue immediately.

Cons: There are times when the software doesn't seem to have been tested well in an actual user environment. Some things just don't make sense. I think many recurring tasks could be accomplished with less mouse clicks. I wish the end-user had a more ability to customize reports and statements (i.e. I would like to be able to create a report completely from scratch with input and output of my choice).

Easy to use, nice to have billing/scheduling/rosters in one place.

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything is in one place. I can bill, schedule, see class history, print rosters, track skills and attendance, email and text families all in one place. I can quickly see a family's transaction and class history. I can mass post tuition fees and process batch credit cards which saves a lot of time.

Cons: I'm having a hard time figuring out the best way to post annual tuition fees when everybody has different start dates.

Vendor Response

by Jackrabbit Technologies on March 13, 2018

Thank you for sharing your experience with Jackrabbit! It's our hope that you continually find value in our features and functionality. We are always listening and seeking out ways to assist you in continuing your success, so please let us know how we can help.

JackRabbit has always been extremely helpful in every situation.

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: JackRabbit is constantly working to improve their software. There are enhancements released weekly. Support is quick to respond and will work through any situation. There is also a Facebook group to post questions to other users. I find this very helpful to get other people to help find solutions.

Vendor Response

by Jackrabbit Technologies on March 13, 2018

We appreciate your positive comments and we're thrilled that you are having great success with Jackrabbit. Our ears are always up for ways that we can continue to improve our software. We hope your experience with Jackrabbit continues to help your business thrive!

Use for scheduling classes, billing, sending mass emails

Mar 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to view classes and levels and students for weekly classes. Nice to be able to easliy schedule make ups, put in absences. Charging families easy

Cons: Refunds are a little confusing. Wish the tasks had a higher character count. Would like to be able to see children ages when hovering over the classes on the weekly schedule

Vendor Response

by Jackrabbit Technologies on March 13, 2018

Thank you for sharing your thoughts. We would like to work with you to help you benefit from all of our features and we're always available to do so. Please let us know how we can help!

Capterra-loader

A really great online scheduling/payment software

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is very easy to use and train employees on. Jackrabbit allows clients to store their credit card information online and makes it much easier for collecting payments. Love that everything we need is in one software- employee time clock, scheduling, payments, and online registration. Another great feature is the snapshot of revenue comparison and reports that you can pull from the information you gather. Customer support is absolutely phenomenal. They have guided me along the way since day one!

Cons: It doesn't fit every scheduling need we have. Although, after trying out 5-6 other scheduling softwares, Jackrabbit was by far the best fit. I don't particularly like the view (snapshot) of the schedules for instructors.

Customer Service is the best. The response is so quick and everyone is very friendly.

Mar 20, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is pretty easy to navigate. We use the weekly page the most and all the updates have been very useful.

Cons: The software is not always user friendly. We have multiple classes at the same time with the same level. This makes it hard when we charge for tuition. I always have to go in and check certain fields to see if tuition was posted correctly. Most of the time it discounts to much. This is the biggest concern for me.

Amazing, responsive database that makes managing your program very efficient.

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use has to be the number one reason we like it best! Followed closely by the quick response from support when we can't figure something out or have ideas for improvement.

Cons: Can't think of one. Anytime we've come across something that didn't quite work well for us or found something we thought we needed, it was something that was in the works to be rolled out soon.

Overall: efficiency, more time to spend on other duties!

This system is great for our swim school. Easy to use with lots of functionality.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it can be accessed anywhere and that the staff can have different log in levels for their specific roles. It is also nice to have the time clock and attendance features accessible through a specific staff portal.

Cons: My least favorite piece of this software is that it does not provide opportunities to build your own reports. It has several useful reports, but everyone's needs are different.

Capterra-loader

Great software that saves time and Nice people to help anytime needed

Mar 20, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can almost do everything you need with in the software. They keep adding more and more integrations so eventually it will all be in one place and I love it.

Cons: I do not like the home page layout as it is a little intimidating to my new staff when training them and they find it confusing. Its okay once you get used to it though.

Overall: More time to focus on everything else and less time having to do admin work.

We have been using Jack Rabbit for our swim school for about 6 years now! We love it.

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We love how receptive the company is too making suggested changes/improvements. The customer service staff is great. We could never manage our customer load without this software.

Cons: The cost is a little high

Vendor Response

by Jackrabbit Technologies on March 13, 2018

Thanks for your help in spreading the good word about Jackrabbit! We love it when our clients get great value from using our software and we hope that you continue to thrive and benefit from your Jackrabbit experience.

We have used Jackrabbit Swim for over 10 years now to manage our swim school customers.

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's very user friendly, anyone can use it. We are able to manage thousands of customers, class schedules and multiple locations. JRC customer service is very helpful and responsive when we have issues.

Cons: We don't really have any complaints. Some reporting aspects are not as detailed as we would like but there is usually a way to figure out a way to get what we need.

User-friendly for the non-tech savvy

Mar 21, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It is super user-friendly even for someone who is not a tech buff.
Cover class scheduling and billing as well as employee scheduling and payroll.
Has color-coded option which makes looking at the screen all day much easier.

Cons: some pages are unnecessary for my business so I wish there was a way to not make them invisible to my staffers.

Overall good software, just a little hard to use and seems overwhelming.

Mar 26, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The website loads faster, even when on slow data connections or mobile devices. The canned reports are good and the ability to create and save favorites is helpful.

Cons: Has a hard learning curve and wish it had a better mobile option or an app that'd have been easy to use. Also wished it had ability to customize shortcuts, menus and the actions we would perform routinely.

Overall: We use this tool to enroll customer, schedule instructors, kids classes, complete transactions etc. This tool is very critical in running the business.

Easy to use, very manual.

Mar 26, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Has many resources, easy to look up families and students. This is my first exp w/ software like this, so I don't have much to compare it to.

Cons: Unable to customize for our business. General updates sometimes make simple things more challenging or have more steps due to the way our business runs.

JR is a great software and very easy to use. The best part about it is the customer support!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use and well organized. All of the reports are very helpful as well and it is very easy for our patrons to use the parent portal.

Cons: It doesn't quite do everything we would like it to do for our business so hopefully it can get there one day.

Overall: Very easy to use and well organized. All of the reports are very helpful as well and it is very easy for our patrons to use the parent portal.

Product is very versatile and reliable.

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really appreciate the versatility, and host of different options and reports and the reliability of the server and ease of use

Cons: There are certain aspects that cannot be changed which is not compatible with my business and I have to do work-arounds outside the software to accommodate.

Needs to be a responsive website or have an app. Pricing should be automated/

Mar 20, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Customer service is knowledgeable and prompt. I get detailed instructions and right on spot every time I contact them.

Cons: Pricing and non-responsive website. Web registration should calculate and post fees correctly. Lots of manual work is required, leading to user errors. No-responsive websites are thing of the past. An app will be better too.