--- title: "Jackrabbit Swim Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Jackrabbit Swim the right Class Registration solution for you? Explore 227 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/172589/Jackrabbit-Swim/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Jackrabbit Swim 4.5 (227) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Jackrabbit Swim Ease of use 4.1 Customer Service 4.7 ## Pros and Cons in Reviews Phiona O Customer service representativeSports, 201 - 500 employeesUsed the software for: More than 2 years. “I’ve used it for 4 years now and really appreciate the platform always offering new features to help support clients“ June 25, 2026 NF Nicole F OwnerEducation Management, 2 - 10 employeesUsed the software for: 1-2 years. “My only con is that in the off-season in order to not be billed for a lot of customers I have to manually go in and move my database over to a lead, my other con is my client’s find it hard to use from their side“ December 6, 2024 Phiona O Customer service representativeSports, 201 - 500 employeesUsed the software for: More than 2 years. “I think it’s very helpful with data entry and storing information as well.“ June 25, 2026 CA Colleen A Instructor and Office ManagerEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “There’s a few options that don’t actually work when you try to use your phone’s internet browser instead of your computer’s internet browser.“ December 12, 2024 DH Daniel H Franchise OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Jackrabbit has a lot of features for managing classes, students, and payment processing.“ December 8, 2024 KT Kyle T OwnerSports, 11 - 50 employeesUsed the software for: 1-2 years. “The email system produces low quality emails and it’s too difficult to add an attachment.“ December 6, 2024 CY Cole Y OwnerSports, 11 - 50 employeesUsed the software for: 1-2 years. “I bought my swim school 1/1/25 and Jackrabbit made the process smooth for myself and the former owner.“ January 8, 2026 RA Remylee A Aquatic CoordinatorHospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “A bit confusing to check skill progress that's assigned to the class, versus skill being assigned to a kiddos profile.“ December 8, 2024 ## Showing most helpful reviews Showing 1-25 of 227 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Customer service representative Used the software for: 3-5 years ### "Jackrabbit is amazing " June 26, 2026 5.0 I really like it and can’t wait to continue seeing it grow. I’ve used it for 4 years now and really appreciate the platform always offering new features to help support clients Pros I like how versatile and efficient jackrabbit is. I think it’s very helpful with data entry and storing information as well. Cons Some reports aren’t as effective and don’t fully support all needs of a swim school. Sometimes small reports like finding out people on payment plans or installments would be good instead of looking at all outstanding payments as a whole just helps in transparency and communication with clients and customers instead of looking through the whole file for multiple people. Review Source KS Kandice S. Manager Used the software for: Less than 1 year ### "Easy to use system " February 4, 2026 4.0 It’s been good, after switching from another system it was easy to navigate and figure it out. Customer service has been great as well. Pros The system is easy to use, customer service has been fantastic, they are quick to respond and if they don’t know they answer they will find it for you and get back to you promptly. The skill section is easy to set up and parent can navigate it easily to check their children’s progress, it’s easy for staff to enter skills as well. Cons The registration form can be trick/long for parents to fill out. Having to have last names of instructors posted to activate them once they are inactive. Having to do a 2 step process to pay for tuition if registering through the form. Switched from [iClassPro](https://www.capterra.com/p/127097/iClassPro/) The other system was not meeting our needs and jackrabbit seemed to be able to. The pricing was also a consideration as we are a small company Alternatives considered [MarketBox](https://www.capterra.com/p/204909/MarketBox/) Reasons for choosing Jackrabbit Swim Jackrabbit had the group booking feature that we needed Review Source Response from Jackrabbit Technologies February 12, 2026 Hi Kandice! Thank you for sharing your feedback. We’re glad to hear Jackrabbit Swim has been easy to use and that our support team and skills tracking tools have been helpful. For registration, you may want to check out our newer Parent Portal registration flow in Jackrabbit Labs, which is designed to be more seamless for families. Our Support team would be happy to help you get connected. Thanks again for choosing Jackrabbit Swim! CEO Used the software for: 1-3 years ### "JackRabbit 2025" January 12, 2026 4.0 mostly satisfied. We just have a few things that we have had to adapt our business process to accommodate because of the nature of our business - different from other swim schools. Pros Ease of use for value. We have found this to be a fairly easy program to use. We are still small enough that it feels okay yet. Cons family communications - would like to have texting capability. We would like to have more communication tools available for our instructors. Review Source Response from Jackrabbit Technologies January 14, 2026 Thank you for your review! We are glad that you are mostly satisfied with Jackrabbit. For communication, our parent portal offers messaging options. Taking it to the next level, we offer a customized mobile app where you can send push notifications and messaging in there. We also do offer texting through a partner, Twilio. If you're interested in any of these, please feel free to schedule a check up call with the Support Team. They'd love to chat! Owner Used the software for: 1-3 years ### "H&L Swim Academy 2025" January 9, 2026 5.0 I am very pleased with my experience working with Jackrabbit Swim. We operate a year round swim school and I appreciate the different venues of support that is easily available when issues arise (chat, submit a ticket, schedule a call) Pros Affordability and the support with any issue. I bought my swim school 1/1/25 and Jackrabbit made the process smooth for myself and the former owner. Cons I don't have any complaints about Jackrabbit Swim. So far, Jackrabbit Swim is able to adapt to the needs of our business and we have grown and evolved over the last 8 years, including a change in ownership. Review Source Response from Jackrabbit Technologies January 26, 2026 Hi Cole! Thank you for taking the time to leave such a thoughtful review. We're so glad Jackrabbit Swim helped make the ownership transition smooth and continues to support your growing swim school. It's great to hear that our different support options have been helpful as your business evolves. We appreciate your trust in Jackrabbit and look forward to continuing to support you along the way! Co-Owner Used the software for: Less than 1 year ### "A really great online scheduling/payment software" March 28, 2018 5.0 Pros The software is very easy to use and train employees on. Jackrabbit allows clients to store their credit card information online and makes it much easier for collecting payments. Love that everything we need is in one software- employee time clock, scheduling, payments, and online registration. Another great feature is the snapshot of revenue comparison and reports that you can pull from the information you gather. Customer support is absolutely phenomenal. They have guided me along the way since day one! Cons It doesn't fit every scheduling need we have. Although, after trying out 5-6 other scheduling softwares, Jackrabbit was by far the best fit. I don't particularly like the view (snapshot) of the schedules for instructors. Review Source Aquatics Director Used the software for: 1-3 years ### "Worth the switch!" December 12, 2024 4.0 We are enjoying JR overall! We switched our swim lessons into JR from our old CRM and this will be our first year fully using it. Pros We really like the way the parent portal allows registrations and the way our instructors can do Skill tracking! Cons The email editor is frustrating. It seems we can’t send a test email and sizing things seems to be difficult. Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/)[Daxko Operations](https://www.capterra.com/p/268006/Daxko-Operations/) Reasons for choosing Jackrabbit Swim The app was a huge win for us and the parent portal. Review Source Daniel H. Franchise Owner Used the software for: Less than 1 year ### "Swim School with Jackrabbit" December 16, 2024 3.0 Jackrabbit has a lot of features for managing classes, students, and payment processing. It is hampered by an extremely outdated user interface that makes training very difficult. Pros It can handle multiple types of classes and allows us to bill customers each month through recurring payments. It integrates with our website, so class availability is updated automatically. Cons The user interface has way too many buttons and is very difficult to navigate. Simple tasks such as moving a student to a different class requires way too many clicks. Additionally, the Staff Portal show all the classes even if there's no one enrolled. Review Source Teacher Used the software for: 3-5 years ### "Jackrabbit Swim Review" May 23, 2025 5.0 I love that both my husband and I are able to manage both of our kids in the app and it’s not just only me. Pros I use this app to manage my kids swim classes. The app makes it easy to pay for classes and mark when my kids will be absent. It’s also a great way for the company to communicate with us. Cons There isn’t anything that I don’t like about the app. It’s easy to use and easy to navigate all the different areas. Review Source Instructor and Office Manager Used the software for: 3-5 years ### "Jackrabbit Swim Review" December 19, 2024 5.0 It’s been great! Sometimes the updates are hard to follow but I’ve always found that they are better in the long-run. It’s been more than efficient for the needs of our company. Pros It’s very easy to get help if need me and the fact that they listen and apply updates to help with the issues we come across. Cons It’s not a user friendly when trying to access the website from your smartphone. There’s a few options that don’t actually work when you try to use your phone’s internet browser instead of your computer’s internet browser. Review Source Director Used the software for: 3-5 years ### "Dec revire" December 16, 2024 4.0 Pros Being able to Chat with humans to help solve a probity would take me hours to figure out. Very disappointing the hours have been modified to start so late. When admin get work done in the am before classes start Cons JR is a very powerful system to the point where you can’t not pull simple information from one module ie students to another transactions. You have to kick a lot of reports out to create simple reports. Review Source Aquatic Coordinator Used the software for: Less than 1 year ### "Raving for JackRabbit " December 16, 2024 4.0 Very useful tool for recreational programming. Does take some admins work off hand, but it quite a bit of work to get all information transferred to a facility's original software, to a new one, JackRabbit. Pros The calendar! Hovering toggle over class prompting class details to pop up. Cons Skill editing options. A bit confusing to check skill progress that's assigned to the class, versus skill being assigned to a kiddos profile. Downloading individual PDF pages, to send progress reports to families without having it include the progress of the whole class. Review Source Owner Used the software for: 1-3 years ### "Great for swim school owners" December 12, 2024 5.0 I’ve used jackrabbit Swim for two years. I recommend it to lots of people as a business owner with multiple locations and multiple instructors with both one on one instruction and Group Lessons. This has been the most fitting software for me. Pros I love how easy the software is for me to use as a manager, I love the reports, I love that my instructors can log on and see their classes. I love there’s a place for my instructors. I love that my waivers are signed automatically. Cons My only con is that in the off-season in order to not be billed for a lot of customers I have to manually go in and move my database over to a lead, my other con is my client’s find it hard to use from their side Review Source Coordinator Used the software for: Less than 1 year ### "Jackrabbit- Swim Lessons" December 20, 2022 5.0 My overall experience has been great. I recommend it for its customer service alone. I think it checks most checkboxes for various fitness/recreationally based business needs. Pros The pricing structure was a big point of emphasis for us. We are a start up swim lesson program and needed to do some research for different programs that met our need and was affordable. Jackrabbit was great in this regard because it allowed us to be on a lower tier until our memberships rose. I also love the customer service. The amount of training and help I received when we first purchased the software all the way through our implementation of the Jackrabbit Plus App has been phenomenal. They are patient and make sure you understand the features fully. Cons There is a learning curve with the program. This could be a turn off, but I believe once you learn its quirks it becomes easy to use. This could include setting up the overall business to creating classes and dealing with the parent portal. There are some steps that are necessary, but seem like they could implement better because initially if you forget to set something up you will have to restart and fix the issue to catch back up. Alternatives considered [SwimBiz](https://www.capterra.com/p/172327/SwimBiz/) Reasons for choosing Jackrabbit Swim Pricing/reviews, ease of use during trial period Review Source Aquatics Director Aquatics Director Used the software for: Less than 1 year ### "We love Jackrabbit " July 29, 2022 5.0 Very happy. Great customer service! Pros The customer service is incredible! They pair you up with someone to help you start out and let you use all the features on a trial to see if you like it. The scheduling features and skills tracking sold it for me! Great software. Cons We have an extensive waitlist right now. Jackrabbit charges per student and it gets pricey. I don’t like this feature as much because it causes me to not use the online registration and have to frequently update my leads if a family doesn’t sign up. It also doesn’t save all their information once you put them into the lead file. I also wish we could set a time for registration to open. Not just a date. Our parents are crazy so we have to allow their access one at time. Switched from Website would crash when everyone went on it. Confusing for parents. Not as user friendly. A lot more work for us. Alternatives considered [Class Manager](https://www.capterra.com/p/183418/Class-Manager/) Reasons for choosing Jackrabbit Swim Customer service, features and ease of use for parents Review Source Aquatics Experience Manager Used the software for: 1-3 years ### "10 out of 10, I highly recommend!" December 9, 2024 5.0 My overall experience is excellent! I would recommend to everyone, it is a great tool! Pros It is very user friendly! I love the reports I can run to track my program and its growth and opportunities for improvement. Cons The number of emails I receive in my inbox. Specifically when I send emails to my parents. Review Source Deck Ambassador Used the software for: 1-3 years ### "Great Porduct" December 19, 2024 4.0 Never had any issues with the program, very straightforward and design for new users. Pros Very well organized and easy to use interface. Cons Some pages are outdated (aesthetics) and can be overwhelming. Review Source Client Care Used the software for: 1-3 years ### "Great experience!" December 9, 2024 4.0 Quick and easy to learn, and still discovering new utility 2 years in! Pros I think the interface is simple and easy to understand. I also enjoy the various educational resources available, and the frequent updates and announcements to keep people informed about any useful changes. Cons I wish there was more customizability in terms of being able to mark an individual class date as cancelled or impacted in some way, to better keep track of incidents and see this information at a glance on the calendar. Review Source Swim Instructor Used the software for: Less than 1 year ### "Splash Splash Chicago Review " December 9, 2024 4.0 Mostly good. I like the scheduleing however I wish I could see my weekly schedule more easily. I still use a spreadsheet in addition to Jackrabbit so I can see my students names laid out more clearly. Pros I like its organization. However a small swim school, trying to schedule private classes and make up classes I have to get creative on how to schedule those using the system sometimes. I do a lot of "dropping of classes" Cons its more geared toward larger businesses. Also, I wish there was a way I could also account for cash flow not just CC processing. Review Source aquatics manager Used the software for: 1-3 years ### "Jackrabbit swim " December 12, 2024 4.0 Pros It keeps track of kids birthday and aged, gives us the oppurtinity to put them in the correct class. Cons the new schedule update, unable to see all the classes at the same time. Review Source Owner Used the software for: Less than 1 year ### "A learning curve, but once you get going its pretty easy" December 16, 2024 4.0 As a novice there was a learning curve, but It does what I need it to do and once you use it for a week or so it becomes pretty simple. Pros I like the weekly calender, gives a great snapshot of the schedule for a week Cons Opening mutliple windows, need an app for sure Review Source Elif M. Franchise Owner Used the software for: Less than 1 year ### "Nice integration, can be a bit tedious to start using. " December 12, 2024 4.0 I'm relatively new but so far it seems to be integrating well with my website/app which is crucial so I'm pretty happy. Pros I like that you can have your classes all set up there along with payment options and set discount options. Cons It's not very intuitive. Figuring out how to set up rules and class building almost always looking through tutorials. Review Source South Swim School Manager Used the software for: Less than 1 year ### "Swim School Manager Review" December 12, 2022 5.0 Pros I love that Jackrabbit is customizable to any program, big or small. I like how there is a feature for attendance, skills, communication to parents and billing all in one place. It makes it a one stop shop and easy to use. Cons I would like to see an option to have the admin be able to use & see the portal as a parent would during registration or use. This will help me if I have a parent face-to-face or over the phone and I can show them exactly what they would see. I would also LOVE to see a version of Jackrabbit that was built for small scale classes & clients for a private swim instructor. They would be able to use all of the features of the program but only for like 15-20 children during a season or 6-month span. This would help keep track of clients throughout the years all in one place. Review Source Lead Swim Lesson Coordinator Used the software for: Less than 1 year ### "Overall good product" August 9, 2021 4.0 Overall good product and easy to use. Would recommend to others, but would also love to work with Jackrabbit to be able to customize a bit further. Pros It is user friendly and I appreciate the video tutorials in the help section. Much better than having to email someone and wait for a response, so they are thorough and cover almost every single topic you could be looking for. Parents have found the Parent/Portal easy to use as well. Cons There is some information I need to order to run each session that is not collected so I have to email participants to collect that necessary data (such as parent/guardian DOB is needed to enter them as members of the facility). Also I wish when pulling transactions to process payments, it would pull those that have paid already as well (and label them as paid) so I don't think I have missing payments. When transfer participants between sessions, the data does not always track automatically either (I have to shuffle participants a decent amount because they registered for the wrong class or need to combine classes) and when I go to process payments, typically the missing transactions belong to those that were transferred from one class to another. Leaving me to track them down individually to process payment. Review Source Assistant Manager Used the software for: 3-5 years ### "Texas Ford Aquatics" March 17, 2022 4.0 Pros We have over 800 students year round and the flexibility to open/close/move classes helps us build classes to meet immediate enrollment needs or current movement of existing swimmers. Weekly calendar is a great tool for a quick snap shot of what classes are open/full and where adjustments need to be made to help with movement. Cons We would like to be able to utilize the parent portal more for notes/updates to the customer. Currently they can only see their skills and level. We have to give personal updates or emails to give more specific details. The transaction page can get a little confusing sometimes when there are credits applied or changes made to linked transactions. We have made it a practice to put detailed notes in so we can track any changes easier. Review Source Owner Used the software for: 3-5 years ### "Used it before... chose to use it again!" March 16, 2022 5.0 I have used Jackrabbit Swim for over 10 years when I owned an indoor swim school facility. And now that I am returning to teaching private and semi-private lessons in backyard pools, I wouldn't run my business without Jackrabbit. They have always been intuitive to make changes as the swim school owners needed something to more easily run their business. They now have a tremendous staff who helped me Jump Start my business again with Jackrabbit so I could offer online registration for summer classes. My whole summer filled in less than 24 hrs. THANK YOU JACKRABBIT for helping me set up my classes and fix my glitches. It's smooth sailing from now on..... LOVE JR!! Pros I found Jackrabbit years ago before I even had an indoor swim school with two pools. I so wanted to offer online registration to my families and found Jackrabbit about two weeks before Summer registration. The owner helped me list all the dates, times, and locations of my summer pools. Registration was flawless. Then when I went indoors to my newly built swim school, it truly helped to already have this piece working effortlessly. After using it for over 10 yrs. I had a hiatus and came back to Jackrabbit. Love it! Cons There is NOTHING about this software that doesn't help me as the owner run my business well. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.