# Page 4 | Jackrabbit Swim Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Jackrabbit Swim the right Camp Management solution for you? Explore 226 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172589/Jackrabbit-Swim/reviews --- Jackrabbit Swim 4.5 (226) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 4 - Reviews of Jackrabbit Swim ## Showing most helpful reviews Showing 76-100 of 226 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AL Autumn L. Aquatics Operations Manager Sports Used the software for: 2+ years ### "Jackrabbit Swim" December 22, 2022 5.0 Pros Overall, Jackrabbit swim is easy to use. Tracking is easy for a multitude of things such as attendance, skills, and payments. Cons The Staff Portal is difficult to use. It is not user friendly and glitches a lot. Review Source JH Josie H. Owner Sports Used the software for: 1-2 years ### "Happy Customer " December 12, 2022 5.0 Pros It is user friendly for both my customers and myself. Cons I really wish parents could drop their own classes. Alternatives considered [Bookeo](https://www.capterra.com/p/117299/Bookeo/) Reason for choosing Jackrabbit Swim It was easier for me to use. User friendly. Review Source CR Carron R. Manager Sports Used the software for: 2+ years ### "Streamlined program management" March 15, 2022 5.0 I’ve been using the software for over 2 years and I don’t it easy to navigate and figure tasks out. If I encounter a challenge, there is online support available and they are quick to respond and assist. Pros Class management is smooth and easy with Jack rabbit. Parents are able to create their account and find classes for the children, or the managers can quickly navigate the account creation and class assignment. Classes are then easy to manage with reporting of absences and make ups through the parent portal. Cons The platform is frequently evaluated and updated by the team at JR, so any challenges I’ve encountered are quickly addressed and positive changes implemented. Switched from [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Managing account financials are easier with JR. Review Source HC Haley C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Still here a decade later" December 20, 2022 5.0 Customer service is amazing. Pros Jackrabbit continues to make improvements and make life easier and automating running children's activity centers. Cons The parent interface is tricky for parents to navigate and find what they want. Review Source VR Verified Reviewer VP Education Management Used the software for: 2+ years ### "Swim Software " March 15, 2022 5.0 Has served our business well for many years Pros Feature rich software platform that allows you a high level of customisation. Cons JR's biggest challenge is it a lack of API opportunity, this limits automation and integration with other platforms you may need. Switched from [iClassPro](https://www.capterra.com/p/127097/iClassPro/) lack of features at the time Review Source EJ Ellen J. Lead swim instructor Education Management Used the software for: 1-2 years ### "Works well, could use some improvements" December 15, 2022 3.0 Good experience, this is a good attempt to get feedback but if did a focus group might get better results. Have users talk and work with other users to make product better Pros Reports, teaching student progress, not hard to learn Cons I would like to be able to say who covered a class if not the regular instructor without changing who the regular instructor is Review Source GV Gwyn V. owner Sports Used the software for: 2+ years ### "Jackrabbit Swim is simply the best for our swimming program!" July 13, 2019 5.0 While Jackrabbit may not do all that I would like it to, this software provides most of what I want and need to run our business. The customer service is the best I've seen in that they respond to inquiries swiftly with answers or suggestions to my situation. Pros I first loved the ease of set up for our business. I was able to set up registration and approximately 100 classes in a matter of hours! The ease of use is fantastic. Their staff responded to all of my questions quickly and helped me to work around some issues that their software couldn't handle at the time I set everything up. Nowadays, I LOVE the prorating feature. Cons There are a few things I wish I could do with Jackrabbit Swim: 1. Sort daily schedules by instructor or skill level 2. Generate more customized reports for internal use 3. Maintain a history of instructors for classes 4. Be able to add a substitute instructor to the schedule when regular instructors are out Review Source AC Alicia C. Owner Sports Used the software for: 2+ years ### "Easy system to navigate " December 9, 2022 4.0 Pretty good Pros That everything is all together. I also like that customers have to agree to your specific policies before they can sign up for a class. Cons You can’t automatically charge credit cards on file. Review Source MC Michael C. Director of Aquatics Health, Wellness and Fitness Used the software for: 2+ years ### "A win for any swim lesson enthusiast" December 15, 2022 5.0 Absolutely Phenominal Pros Functionality is amazing. A true life saver to any swim lesson operator. Cons Which it could do a 2 tier class fee instead of only 1 Review Source JH Jennifer H. Owner Sports Used the software for: 2+ years ### "Robust program" March 10, 2022 5.0 Customer support is wonderful! Pros I like how many features it ha. The ease of emailing certain families is awesome. Cons Email composer is not as robust. It needs to have a pre-requisite ladder to prevent parents from registering for the wrong level. It tends to be an expensive program compared to competitors for those of us with high student loads. Needs to integrate with crm and provide an app instead of a third party app. Reason for choosing Jackrabbit Swim Because of location reporting Switched from [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Because of multiple location reporting, though now I think I know if a work around for that in I class. Review Source EH Ellie H. Swimformation Sports Used the software for: 6-12 months ### "Review of Jackrabbit Swim " December 16, 2022 4.0 Overall jackrabbit swim has been a good system however, there are some features that would be useful that could be taken from software such as Bamboo, open table etc. Pros The most impactful features are the enrollment and transfer features. The billing and payments features are highly important as well and are often the most used features in a daily shift at La Petite Baleen. Cons The most difficult is the way that you get to the payments and the way that they look in the summary of the account. If there was a easier or more streamlined way of processing these payments and then a clearer way of viewing them it would be more helpful. Review Source Carly C. Co-Owner Consumer Services Used the software for: 6-12 months ### "A really great online scheduling/payment software" March 26, 2018 5.0 Pros The software is very easy to use and train employees on. Jackrabbit allows clients to store their credit card information online and makes it much easier for collecting payments. Love that everything we need is in one software- employee time clock, scheduling, payments, and online registration. Another great feature is the snapshot of revenue comparison and reports that you can pull from the information you gather. Customer support is absolutely phenomenal. They have guided me along the way since day one! Cons It doesn't fit every scheduling need we have. Although, after trying out 5-6 other scheduling softwares, Jackrabbit was by far the best fit. I don't particularly like the view (snapshot) of the schedules for instructors. Review Source SM Svetlana M. Owner Sports Used the software for: 1-2 years ### "Best Tool for our Mission" December 14, 2022 5.0 Excellent Pros We can not imagine running our business without Jackrabbit software. We use daily to schedule swim classes and track our stuff and progress. We love it! Thank you Cons We wish there was a better way for sending emails, and using templates to create emails….just an idea for improvement Review Source KL Kathryn L. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Customer Tracking made simple" March 10, 2022 4.0 I’ve been very happy with JR in general, the customer service team is very responsive and overall a good value. Pros We love the ease of use for customer information tracking and scheduling of classes. The ability to see important stats on our dashboard and be able to pull varieties of reports is extremely helpful as a small business owner. Cons While we can individually or mass email customers- this is the area I wish would have an overhaul. We are unable to make “fancy” emails and feel very stuck in the early ages of email marketing. Also, my team can send emails from the staff portal, but they cannot access our template emails from there. Another small thing, but would help the efficiency of my instructors. Review Source GZ Grant Z. OWner Sports Used the software for: 6-12 months ### "Zogs Review of Jackrabbit" December 11, 2022 5.0 Great service Pros Ease of use and the fact that JR team uploaded all my current details.Would like 24/7 support though. Cons Cannot invoice to suit our company correctly (pro rata etc)That we cannot upload South African Bank feeds.That it cannot link to my accounting software who are very "up to date" Xero... Alternatives considered [swool.io](https://www.capterra.com/p/183916/Swool-io/) Review Source PB Paul B. GM Professional Training & Coaching Used the software for: 6-12 months ### "Problems " August 12, 2021 4.0 I didn't realize how much better are old program was that was developed 20+ years ago. Pros Great job at being a web base solution Very reliable Timely help Cons Cannot do a waitlist!! Cannot print roll sheets a usefull manner that will help the instructors!! Cannot match up students very easily!! Tech support does not seem to have any solutions that could work for us. Alternatives considered [SportsEngine Motion](https://www.capterra.com/p/172603/GoMotion/)[iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing Jackrabbit Swim I heard good things and was hopeful Review Source MH Margie H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Jack Rabbit review " December 9, 2022 5.0 Ease of enrollment, viewing families and students, and billing Pros Billing, family & student information, class information Cons Email receipt inaccurate of monthly billing information posted (paid amount is accurate but description of statement is inaccurate) Review Source VR Verified Reviewer President Professional Training & Coaching Used the software for: 2+ years ### "Jackrabbit Swim Software Review" March 10, 2022 4.0 Support is fantastic! Pros It captures all of the information needed in quick registration form & displays all the pertinent information in various views Cons Still perfecting the employee scheduling aspect for scheduling - would like a full daily schedule on one sheet of paper for classes Review Source JS John S. Owner Sports Used the software for: 6-12 months ### "Swim School Review" March 12, 2024 4.0 Pros Jackrabbit is feature-rich and central to our whole swim school. It makes most things very simple to do once we've configured it properly. Cons Jackrabbit makes posting fees slightly complicated and it isn't smart enough to always identify families who shouldn't have additional tuition fees posted to their account. Review Source AL Anya L. Operations Manager Sports Used the software for: 2+ years ### "JackRabbit is one of the better swim school software out there. " March 18, 2024 4.0 Pros JackRabbit is pretty user friendly for companies and customers alike. We like the flexibility of creating classes and how it ties into our website! Cons The software updates are great but it would be nice to have more input on these updates so that we can make sure that our settings aren't being changed without us noticing. Review Source AM Alivia M. Manager/Admin Health, Wellness and Fitness Used the software for: 2+ years ### "Swim " June 24, 2019 4.0 Organization and reconciliation of students. We are able to track completion of each student’s progress. Pros The accessibility and the ability to organize swim students by levels and multiple categories. Cons The amount of tabs to go through to access a section, drop downs could be better options or larger buttons Review Source jS jackie S. Director Sports Used the software for: 2+ years ### "Responsive & ever improving processes!" March 10, 2022 5.0 I am so pleased. I've worked with other database management systems for membership based programming and JackRabbit is so much more efficient. Pros So easy to manage all aspects of business. Students, staff and finances. It's intuitive. I do love how responsive the development team is to new ideas and launching improvements. Cons The scheduling ability for staff that aren't assigned to a class. I wish there was a function for this. Would really love a more professional way to integrate our newsletter. Exporting email addresses into another product is bulky. Current functionality doesn't allow for the end product to look sleek and professional. Review Source ST Stephanie T. Director of Operations Education Management Used the software for: 2+ years ### "Best Software" March 15, 2022 5.0 Jackrabbit took us from paper and pencil registration to the ease of online registration, automated billing, and electronic skills tracking. It was a game changer!! Pros We love that Jackrabbit is so progressive and responsive to user feedback and ideas. Over the past decade that we have been using it, we have seen the enhancements made allow us to run many of our practices from, registration, to skills tracking, to billing, far more efficiently. Cons I would love to see an option for improving waitlist notifications/enrollment to open classes! Reason for choosing Jackrabbit Swim The people at Jackrabbit sold it well.....And it is a local business. It was an easy decision. Review Source KR Katie R. Owner Education Management Used the software for: 2+ years ### "Swim School with 2K participants Need Jackrabbit" December 19, 2022 5.0 Pros Customer services is definitely the greatest strength while we transitioned our staff. We like how easy our parents can navigate the system with minimal conflicts. Cons We have a list of class offerings at the same time. The categories can be complicated if a parent has multiple swimmers at the same time. Review Source NM Nick M. Owner/partner Sports Used the software for: 2+ years ### "There is no better program for our industry " June 24, 2019 5.0 Well considering when I first started teaching I was managing my class schedules using paper and a filing cabinet, Jackrabbit has saved countless man hours over the years. Pros It literally has almost every feature I need to manage my school. The program is easy to use and I find it easy to train new employees. The biggest time saver for me is having all the templates in place, including pre-drafted emails, etc. Cons I really like the legacy version of posting tuition fees because I had a system down that worked well with the templates I had. I’m struggling a bit more with the updated version. The other thing I wish they had was an option to allow customers to schedule make-ups via the parent portal. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.