# Page 5 | Jackrabbit Swim Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Jackrabbit Swim the right Camp Management solution for you? Explore 226 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172589/Jackrabbit-Swim/reviews --- Jackrabbit Swim 4.5 (226) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 5 - Reviews of Jackrabbit Swim ## Showing most helpful reviews Showing 101-125 of 226 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AB Aaron B. Owner and Operator Sports Used the software for: 2+ years ### "Jackrabbit for learn to swim" December 9, 2022 5.0 Very positive. Pros Registration, skills tracking, and collecting Cons Inability to integrate schedule software "When I Work" to time sheet tracking. Reason for choosing Jackrabbit Swim Previous experience. Review Source TB Tyler B. Site manager Sports Used the software for: 2+ years ### "Easy to use" March 22, 2022 5.0 Everything has been great with it Pros It is very easy to navigate and use. Easy to teach new employees to use for a quick train Cons Nothing i dislike at the moment. The software runs very well. Review Source gH greg H. Owner/manager Recreational Facilities and Services Used the software for: 2+ years ### "Great Software program for the Learn To Swim Industry" March 23, 2022 5.0 Great Service. Having the ability to talk person-to-person at almost any time of the day, despite time zone changes is so helpful. Office staff in the USA often email me well after office hours USA time. The staff go above and beyond what I expect. Pros Its functionality, ease of use and application to the learn-to-swim industry Cons It is not completely user friendly in all ways the international time zones affects some parts of the program. Changes to children's schedules are not "live" in our time zone Reason for choosing Jackrabbit Swim Flexibility, functionality, continual updates/program improvements Review Source CS Cimron S. Customer Relations Sports Used the software for: 6-12 months ### "Jack of all Rabbits" March 18, 2024 3.0 Pros is open ended-ness, I've utilized it services for a while Cons I would like the UI and navigation throughout the software to be more refined, many I time I stumble upon myself trying to remember where to go to get certain information Review Source ML Marsha L. Billing and Office Admin Facilities Services Used the software for: 2+ years ### "Jackrabbit Swim" July 15, 2019 3.0 Like I stated, the ease of navigating the software is really nice. However, they change stuff all the time, new, enhanced. Just leave it alone already. The changes they make don't make it any easier, it is time-consuming to figure out the new way, and it really doesn't make the experience any better. Pros The software is really easy to use. Very user friendly. Cons ALL THE CHANGES THAT ARE MADE CONSTANTLY ON THIS SOFTWARE. TRYING TO GET AHOLD OF ANYONE IN CUSTOMER SERVICE IS NEARLY IMPOSSIBLE JUST WHEN YOU GET USED TO DOING SOMETHING, THEY CHANGE AND YOU HAVE TO LEARN HOW TO RE-DO SOMETHING. THE CHANGES THEY MAKE AREN'T ANY BETTER THAN WHAT THEY DID BEFORE. IF IT AIN'T BROKE DONT FIX IT! Review Source BG Bonnie G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Jackrabbit review" March 10, 2022 4.0 Pros Support is awesome! I like that we can contact support in many ways. Cons I am still having trouble getting reports to google sheets and documents. Support has tried to help a few times, but it still does not work for me. I really need a week at a glance report that is sorted by day, instructor, time and shows student names. I use this constantly and need to create it manually. I know Jackrabbit will do a similar report but it takes a dozen pages. Need this report on one page. Review Source MR Mandie R. Account and Scheduling Director Education Management Used the software for: 2+ years ### "Review" March 11, 2022 4.0 Pros Web based and easy to email from. Wish the text button was an automatic as it gets skipped over frequently. Also, if we need to send a quick text for an emergency (last minute weather closure) we can’t text all of our students for that day as it’s over 200. Cons There are some features that are not easy to sync with our programs. Classes can be overbooked-human error yes but still able to happen. Reporting side is lacking and accounting reports never match so are difficult to use and be accurate. Review Source SH Scott H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "HL Swim Academy" December 9, 2022 5.0 Excellent Pros Vital to our business Use it for everything Cons Sometimes new users struggle with itAnd feel frustrated Review Source SM Sierra M. Administrative Manager Facilities Services Used the software for: Less than 6 months ### "Administrative Manager " March 12, 2024 5.0 Pros I like how easy Jackrabbit is to nativagate ! Classes are easy to input . Billing is a breeze and does not take up a lot of time . Cons Text messaging does not work majority of the time . Switched from [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Iclass was not accurate . A lot of inconveniences and customer support was not very helpful at times . Review Source MM Megan M. Franchise Owner Sports Used the software for: 2+ years ### "Review" December 9, 2022 4.0 Overall very good and user friendly once you learn the ins and outs of the software Pros Easy to track attendance at multiple facilities Cons Hard for users to sign up for make up classes for multiple students. Review Source AM Ayriana M. School managed Sports Used the software for: 2+ years ### "Great use ! Much help to our Company " December 15, 2022 5.0 Pros The flexibility to navigate the software and make it your own. Cons It can be slow at times and that can interfere with presenting what we need at our fast pace schools. Review Source SK Sabrina K. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use interface for Managers and Families" August 12, 2020 5.0 Pros It was pretty easly to learn how to navigate Jackrabbit and we love the parent portal that our families can access. The tech support is amazing in answer any questions! Cons There are some features that would help our business be more efficient. Although there is a place where we can post our suggestions, it takes a long time for them to be heard and added to the system. However, we love that Jackrabbit is listening to our feedback and continuously improving the software. Review Source JB James B. owner Sports Used the software for: 1-2 years ### "Jackrabbit swim for the win!" December 10, 2022 4.0 Very good experience! Pros CRM, Billing, Staff, Payroll, class scheduling Cons lack of flexibility and the site could better use AI to make tasks simpler without as many clicks Review Source DW Donna W. Office Manager Recreational Facilities and Services Used the software for: 2+ years ### "Jackrabitt swim review" March 10, 2022 5.0 Posting and collecting fees. Keeping track of enrollment and class openings. Pros Family Search. Tution posting and electronic payments Cons I preferred the old list all families feature. The smart grids are overwhelming and slow me down. Los the ability to just start tying a name and have it pop up. I sometimes feel things are changed just for the sake of changing them and not really and upgrade just more required learning. Reason for choosing Jackrabbit Swim Not the decision maker Review Source VM Veronica M. Swim Instructor Sports Used the software for: 6-12 months ### "My opinion " December 9, 2022 4.0 Overall jackrabbit is easy to use and very helpful to swim instructors!! Pros Very easy to see attendance, skill levels, and change skill levels. Cons Program can be a little slow at some of the time. Review Source AS Annie S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Not quite right..." June 27, 2019 4.0 We used Jackrabbit for ~3 months. It was far better than our old system (Vagaro), but the inability to put power in customers hands (regarding makeups, class drops, transfers, etc) caused us to switch to iClass. We're a few weeks in (JR acct is still active as we complete the annoying task of collecting credit cards), but iClass has suited us much better. They have a parent portal app, makeups are easy, and my only annoyance is having to toggle between 2 locations. Pros It was designed for kids sports and provides necessary functionality for maintaining our swim school, as opposed to other (less industry specific) software we've used in the past. Cons #1 flaw is its inability to allow customers to schedule makeup classes / lessons. This took hours of manual admin time weekly, and as a growing swim school, I can't imagine what that would have looked like had we not switched to a different system. Not only was the manual work tedious, but it made makeups "personal" - ie if there was no/limited availability, it made our staff look like the bad guys. Also, the system looks and feels outdated, and has too much functionality in my opinion. On top of that, I consider myself a tech-savvy person, and after months of using the billing features, I was still confused on how to issue/apply account credits. Review Source NM Niki M. Owner Professional Training & Coaching Used the software for: 6-12 months ### "Satisfied business owner" December 14, 2022 5.0 Pros I appreciate that it houses all my information in one place regarding my clients, payment and classes. Cons The classes can only be created in an exact sequence. it would be nice to be able to choose randomized class dates when needed instead of having to have the same days and times of the week. Example: a client wants to do Monday classes at 12pm but Wednesday classes at 2pm. In this case I have to create 2 different classes because they are at different times. Review Source CP Cristina P. Office manager business manager Sports Used the software for: 2+ years ### "Pretty good " December 3, 2024 4.0 Over all it’s an easy program to use on a basic level. Harder when you are trying to learn how to do something as steps are not exactly intuitive but it easy enough to research online Pros Easy to reschedule make ups, see how many enrollments one has at a glance, billing is easy, writing emails is easy Cons I do not like the new look. I prefer the classic desktop and calendar! Review Source TM Trish M. CEO Consumer Services Used the software for: 2+ years ### "We find it mostly suits our needs, but it isn't quite there..." March 15, 2022 3.0 Pros The help team is great and I appreciate being able to use the chat feature for quick questions. Cons Our team has to do several manual processes in order to manage and communicate to families. It would be great if there was a better student check-in/check-out system, email automation to communicate absences and student progress, and better ways to add notes/pop-ups notes/reminders for certain families. Review Source DR Danila R. Owner Sports Used the software for: 2+ years ### "Easy use for swim school" August 18, 2020 5.0 Great Pros I love that the Jackrabbit team is always improving their software for the better Cons Overall my experience with jackrabbit was great. Keep on listening to your customers, I do want to make a suggestion to see if a person can code the name of clients name onto an email Alternatives considered [SportsEngine Motion](https://www.capterra.com/p/172603/GoMotion/)[iClassPro](https://www.capterra.com/p/127097/iClassPro/)[Exercise Pro Live](https://www.capterra.com/p/171154/Exercise-Pro-Live/) Reason for choosing Jackrabbit Swim It was easier to use and I used it before Review Source NM Nadia M. Office Staff Health, Wellness and Fitness Used the software for: 2+ years ### "Love Jackrabbit Swim" August 17, 2020 5.0 We use Jackrabbit Swim for our business - Stony Creek Swim Center. We have been using it for a few years now and I think it has really helped the business suceed. Customer service is great and usually responds fairly quickly to our questions and concerns. Pros The website is easy to navigate. I really like the newer calendar link that is available no matter what screen you're in to click on. Used to be you could only access the calendar button on the home page which was a pain to go back and forth to. Cons Nothing really. It's all pretty easy to learn and navigate through Review Source BF Buffy F. Owner Used the software for: 2+ years ### "JackRabbit has always been extremely helpful in every situation. " February 22, 2018 5.0 Pros JackRabbit is constantly working to improve their software. There are enhancements released weekly. Support is quick to respond and will work through any situation. There is also a Facebook group to post questions to other users. I find this very helpful to get other people to help find solutions. Review Source Response from Jackrabbit Technologies March 13, 2018 We appreciate your positive comments and we're thrilled that you are having great success with Jackrabbit. Our ears are always up for ways that we can continue to improve our software. We hope your experience with Jackrabbit continues to help your business thrive! HK Harman K. Senior Deck Ambassador/Operations Assistant Sports Used the software for: 1-2 years ### "British Swim School Employee Review" December 10, 2022 4.0 Pros I like how easily adaptable the program is and the tips that often pop up. Cons Sometimes it’s laggy and I find that things glitch a bit Review Source SS Suzanne S. Administrative Assistant Used the software for: 2+ years ### "Jackrabbit Swim has helped us streamline our business operations and be better organized." March 20, 2018 4.0 Pros We are able to use it for our swim lessons as well as a swim team. It is nice to use one piece of software for both although it's not perfect for our business model. Support responds quickly even if they are not able to fix the issue immediately. Cons There are times when the software doesn't seem to have been tested well in an actual user environment. Some things just don't make sense. I think many recurring tasks could be accomplished with less mouse clicks. I wish the end-user had a more ability to customize reports and statements (i.e. I would like to be able to create a report completely from scratch with input and output of my choice). Review Source GM Gabby M. Swim School Director/Swim Coach Sports Used the software for: 6-12 months ### "Fantastic Platform" August 17, 2020 5.0 We give Jackrabbit Swim a A+ Pros A 180 change from the old platform we were using. It's not only used friendly for the administrators but as well for our families/members. The support staff is awesome! Always ready to help and fast response. Cons We wish there was an app for the staff and parents to use... We wish we could save multiple times in the same class and multiple instructors... Reason for choosing Jackrabbit Swim I have used TU Lessons in the past and it is not user friendly especially for members registration. Switched from [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Too many issues with billing and registrations and bugs in their system. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.