Who Uses This Software?

Online Gymnastics Gym Management Software for any size gymnastics school.


Average Ratings

40 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $45.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Jackrabbit Technologies
  • www.jackrabbitclass.com/cheer/
  • Founded 2004
  • United States

About Jackrabbit Gymnastics

Jackrabbit Gymnastics Software will help your gymnastics gym save money, increase student registrations, grow profits, & improve customer communication & retention. Save time with the top features: online registration & payments, recurring billing, QuickBooks integration, point of sale, time clock, mobile attendance, skill tracking and email/texting. Free unlimited phone, email, & chat support, & Jumpstart Coach. 5000+ clients. 30 day free trial.


Jackrabbit Gymnastics Features

  • Attendance Tracking
  • Class Scheduling
  • Event Management
  • Membership Management
  • Online Payments
  • Online Registration
  • Parent Portal
  • Score Tracking
  • Skills Tracking
  • Team Management
  • Wait List Management

Jackrabbit Gymnastics Reviews Recently Reviewed!


We have loved the way Jackrabbit helps streamline our business practices!

Feb 22, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: We love that Jackrabbit is always enhancing it's software. They are really great about listening to the customer's needs and trying to find quick solutions for them!

Having online web registrations has been wonderful for both our class enrollment and event enrollment. It is really convenient that we can pick and choose what we want to show up on the website and set an auto email to be sent to the customers immediately after enrolling.

The email student schedules feature is now one of my favorites! It has cut down our enrollment processing time by 50%! It is so nice not to have to type out the student's information and enrollment information when emailing a confirmation!

The email templates and ability to add images and files to emails has been a total game changer for our company! It is so much easier and faster to send information to our customers and be able to improve parent communication!

The staff portal enhancement has helped us be more consistent with tracking attendance. We don't use the time tracking portion or the portal at this time. We are in the process of trying to make the transition of tracking skills in the portal vs. on paper. We would love to see a better way to print a progress report if we switch to doing web based skill tracking.

Lastly, I love the quick chat feature. Having support right at our fingertips is a wonderful feature to a class management system!

Cons: Our downfalls with the system are currently:

-Printed Statement feature- I just recently sent an idea to the enhancement team. I would really like to see it more like the "email student schedules" system. You could set it up exactly how you want it to look in the text boxes and then in the middle it will auto pull the information you selected for the statement. It would also help if you could choose how the spacing reflects after the fold line. I had very minimal header/footer and it still printed almost 300 blank (or only print date) pages.

-In the staff portal, we have had some glitches with a class showing as incomplete attendance when all students have either present or absent recorded and saved. This seems to happen when a makeup or transfer occurs on the same day as the class is held.

-Having glitch issues when using Google Chrome. It has forced me to switch to Microsoft Edge.

-Ability to "transfer" fees to a different category? Or a better way to track credits in the system. Right now it is hard because the money comes in towards on program, they drop for some reason and receive a credit and then when they come back they use it towards another program. The money always stays with the initial program. The credits don't show up on QuickBooks as it's not actual revenue coming in. Maybe there's a better way to track these? Not sure.

JR makes it easy for us to focus on the little things because it takes care of the big things!

Feb 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: JR is a complete system - it allows us to have customers enroll online day or night, track attendance, track student progress, and post and collect tuition and other fees easily. The financial tracking and reporting are the best in the industry - we are able to track revenue and match it to our quickbooks quickly and easily. Customer support is top notch - we are able to reach them in a variety of ways - via live chat, email, phone call or by setting up a consultation about a specific topic. Webinars and tutorials are also available. We have a complicated discounting system and JR handles it all. While there are always things to improve on such as prorating tuition upon enrollment from the parent portal - they are always working on ways to implement their clients need and want.

JackRabbit has been a wonderful tool for our gym & swim academy to handle over 1400 enrollments

Feb 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: JackRabbit is easy to learn and has many capabilities. It helped us go from a paper tracking system for our Birthday parties to online. It easily helps us keep over 1400 student enrollments straight while easily transferring students, scheduling make-ups, keeping track of absences, processing credit cards, and so much more! Their Customer Service is also very helpful, insightful, and always willing to listen to new ideas from their customers.

Cons: There are a few features that would be nice to have- pro-rating tuition for instance. But, as I stated previously, they are always listening to their customers and always adding new features- this one being one that they said will be added soon.

Overall: Streamlining and making everything much easier to accomplish

We love JackRabbit!

Feb 22, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: We use all of the features and love that it's a one stop shop for our class management, billing, pro shop, time clock, reporting and more. We also love that support is so helpful. They respond in a timely manner, work until things are solved and communicate along the way. They also add enhancements on a regular basis, just making things better based on customer feedback and ideas.

Cons: There are always a few things that we have to work around to get the data that we need, but exporting to excel and working it out there works fine. There's nothing that drives me crazy about it.

Overall: Good tracking for classes, easy to collect payments and we can also do pro shop and time clock to save money on other outside programs for those processes.

Easy and intuitive

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Jackrabbit is very intuitive and powerful.

The program has tons of features at your fingertips. This is a great option for an all in one CRM and Employee management tool. Employee management, customer management, and class management system are literally in one location. Employees can access their schedule, utilize the time clock feature, and receive automated emails once a new student enrolls. Customers have access to their payment portal so there are no surprises. Admins keep track of all the important big picture items as well as smaller details easily. Jackrabbit makes recurring tasks like email, payments, calendar and schedule functions easy to get to quickly.

Cons: It did take me a while to get used to reading spots available vs enrolled.

I do wish the employee portal was a bit more powerful and robust.

Online registration is the way to go!

Nov 06, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like that even when we aren't open customers can enroll in classes. We close a week during the summer and if they want to enroll in camp or classes they do not have to wait on us to be open. I like that we can autodraft- the majority of our customers are on auto draft and/or pay with a card on file.

I love the new features of prorating classes.

Cons: Unable to email a group of parents by selecting those parents- (from the email section) You have to chose the class.

I wish it saved sent emails and attachments have to be in PDF or JPEG.( a personal challenge for me)

Overall: We have been a customer well over 10 years and they are on top of updating and improving/ enhancing the program.

Jackrabbit Review

Oct 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Their customer service is top notch! Always quick to respond and eager to help. I always know I am in good hands.

Cons: Sometimes, features can be hard to locate and integration of our needs is sometimes lacking, but this is always improving with their constant updates.

Vendor Response

by Jackrabbit Technologies on November 01, 2018

Thanks for your kind words and for your willingness to offer your recommendation, Kiki! We agree, our Client Services and Support teams are awesome - but Jackrabbit users make it pretty easy! Your feedback on the feature set is helpful and as you mentioned, updates are coming faster and faster. Hope you've had a chance to submit a few ideas in our new Idea Portal or up-vote a few that you like! We love hearing from you!

Amazing Company!

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Jackrabbit continues to improve. They actually listen to suggestions and add them to their program AND they don't raise the price every time they make an improvement!

Their customer service is stellar! Most often I receive an answer to my problem within a couple of hours.

Cons: My patience with the development of new and exciting additions (most suggested by their customer base)!

Overall: Jackrabbit has helped us to streamline our processes as we continue to grow. We don't need to reinvent the wheel - Jackrabbit has already taken care of that for us! Online registration for our classes and events saves us so much time!

Easy, Fun, Great Communication Tool

Feb 25, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I am the marketing director - so sending out emails about events, class changes, upcoming birthdays - it's all a breeze. We have been working with Jackrabbit for close to 10 years now and honestly, I'm not sure our business would be the size it is without this program. It has saved so much time! Also - their customer service team is BEYOND GREAT!

Cons: I wish we could track the email open rates! And the click throughs. It'd be nice to see if people are A. actually reading them and B. going to the website and signing up for events and classes because of it.

Love Jackrabbit

Oct 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We love that it solves a bunch of business needs: class management, payments, gift shop, timeclock and more! It also integrates with our website and we have the customized app which makes us easy to use for customers.

Cons: Because it has so many features, it can take staff a little while to train. But, with practice and using Jackrabbits help center, once you've got the hang of it's capabilities, it's awesome!

Overall: Jackrabbit's support team is fabulous. They reply in a timely manner, keep you updated while they are looking into things, and provide upgrades on a regular basis based on user feedback.

We love using JR and wouldn't trade their services for any one else!

Feb 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We feel that having JR helps organize all of our customers and their accounts. We have over 1200 students and there would be no way to process that many without Jack Rabbit. The other main reason that we love the online class system is the simple fact that our office is open 24/7 and that registration can happen at anytime.

Cons: One of our main complaints is that JR does not compute the math correctly when multiple discounts are applied to the same transaction. When we have this situation occur, we have to go back and recalculate the families tuition.

The system is fairly user friendly and I was able to pickup on the basics I needed quickly.

Mar 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the variety of reports available to use. Also pretty user friendly. I never had actual training on this, only a couple of days being shown the basics. I'm sure there are more things I would enjoy but may not be aware of them.

Cons: There are a number of areas that require you to have special access, perhaps administrator, that I can't get into and the "boss" would have to check it out. Maybe an easier way to look up problems rather than calling the help desk.

Overall: Not really sure. As I mentioned earlier in the survey I have never had complete training on the system. I have been able to search through things I didn't realize were there without having any problems occurring. I guess the fact it is so user friendly has been the biggest benefit to me.

Jack Rabbit is super efficient and amazingly easy to use when managing class schedules and staff!

Mar 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has saved an enormous amount of time when approving staff hours prior to processing payroll. The calendar makes it easy to see full class, as well as those with low enrollment. The enrollment snapshots are easy to manipulate to get the data from each program. In addition, the class skills section makes it easy to track gymnast's progress.

Overall: It saves time by generating a multitude of reports, from staff hours to class enrollment and drops. It's easy for everyone in the company to use!

User friendly software

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Jackrabbit class management software is super user friendly. Staff and customers learn quickly and can navigate with ease. Also their customer service is exceptional!

Cons: I think the biggest con for me is that there is no actual point of sale connected to the software. Yes you can swipe credit cards and list of transactions but an actual POS that gives you change and generates a cash drawer opening. I know they have been in the works with this for a while.

Great customer support. Suggestions seem to go into black hole

Feb 27, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer support is absolutely great. Ease of transactions, ease of enrolling, reports. Ease of transactions.

Cons: Locked into only a few credit card vendors. Not very competitive. Time clock not intuitive> would like complete solution from class management/charging through time clock/taxes. Waitlist cannot be modified by moving people to higher priority. No auto notification when kids 'age-up'.

Overall: Class management and billing are the biggest

We implemented Jackrabbit class with no experience and got it running with no expert help.

Feb 22, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Many features for searching, printing class lists, managing classes and staff and keeping track of students. We also use it for also our special events and can easily add and manage enrollment for those.

Cons: Would like more search features for addresses. It is complicated sometimes for our staff to add private lessons.

Overall: Ease of management and ability to check things online from home or from anywhere. Made collecting and monitoring payments much easier.

I love using JackRabbit! The features are just right for our business (gymnastics).

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the ease of going from one screen to the other. We have the ability to had many details to a family's account like adding skills and promotion dates.

Cons: If I had to pick something, it would be that sometimes it glitches. It hasn't happen in a long while.

Overall: Being able to get all of our clientèle on one software is excellent. Its easy to update any information and being able to keep our customers updated through one system is great.

Jackrabbit is great! Easy to use and navigate.

Feb 22, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like that the fact that jackrabbit is clear and understandable. There's no question as to what function does what and a lot of the features are self explainable. Any new staff gets a quick grasp of how to use the system.

Cons: The small glitches here and there. There are times where jackrabbit has stopped responding or completely stopped working but their programmers are quick to fix it.

Capterra loader

Easy to learn and adapt

Nov 01, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer Service is always available and when we run into a problem it's easily resolved.

Cons: There are so many bells and whistles. Honestly, we don't use it to it's full capacity but, even so it's far and away better than the others in the market.

Overall: We use it for open class registration, online parents portal, event recording and registration, nand sales in the proshop. It's all good.

Jackrabbit system makes it very easy to run a Gymnastics facility.

Feb 22, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the most how relatively simple the software is. A lot of the functions are self explanatory and do not require extensive computer knowledge.

Cons: Sometimes there are glitches that will force close but that does not happen too often. They update and add improvements frequently so any problems do not last long.

Outstanding!

Feb 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy of use of the program and the continued help and support of the company. We love how many different options it has to offer to be able to customize it to fit our program.

Cons: I wish that conferences that they hold annually were a little bit closer so that we could attend more of them on a regular basis.

Jackrabbit Class

Oct 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use for billing, class tracking, etc. We have tried numerous other class management systems and JackRabbit is the best by far.

Cons: Would like a more user friendly testing system. It does not line up well with our testing program. Would also like to be able to print testing certificates

Office manager

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease of using the program and the fact that they are constantly making it better

Cons: Nothing really. Every time I think of something they need to change, I get an alert that they changed or improved it

Overall: I love the program. Customer service always gets back to you and is extremely helpful

We've had a really great experience with Jack Rabbit!

Feb 22, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: The customer service from Jack Rabbit is outstanding. We use the system extensively but feel like there's still so much more that we can do with it.

Cons: At the moment the client portal is not mobile friendly, however they are releasing a mobile friendly enhancement.

User friendly, reliable, and worth the money

Feb 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is user friendly, provides detailed information, and there are various ways to access a student record.

Cons: No way to determine which accounts have been written off as bad debt except for making an entry into the notes.

Overall: Made managing student accounts much easier.

Jackrabbit is a worthwhile software!

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Its user friendly and if you have a problem the chat line people are quick to help you.

Cons: There's not much to not like. its keeping up to date.

Overall: We're been using Jackrabbit since 2005. It has been a user friendly software and keeps updating for more efficiency .

Jackrabbit has helped me streamline all my work into one place.

Feb 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very user friendly & the best customer service around. I love that the customers can log in and make payments.

Cons: I wish it was easier to have the parents schedule makeups. I also wish the event calendar and class schedule could sync together.

JR is a part of our team

Feb 22, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Always improving and great customer service. Allows us to maintain a professional presence to our customers.

Cons: Reporting is cumbersome if you are not using it every day. It takes a new customer service person awhile to learn the system.

Jackrabbit Review

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
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Pros: Like how it is very easy to use and keeps us organized.

Cons: Strongly feel we should only pay for active students.

Overall: Reports are easy. Can keep an eye on all aspects of the business. Like having a concise electronic trail of our students and families.

Jackrabbit rocks

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Very user friendly, constant updates, friendly quick help

Cons: Isn't completely automated for us, cannot usually find answers in help

Overall: It makes posting and running payments very quick. Helps automate our system

Makes the job run smooth

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease of it. It's easy to get to anything. Easy to work with. And makes things run smooth!

Cons: I have noticed that sometimes the clock in and out times are 11:59, but I know the person clocked out. So it messes up every so often with that.

Overall: We love keeping track of employee hours and printing hours. It makes the office fun to work in because it keeps your job at ease.

Jackrabbit is a positive addition to the gymnastics world. We would recommend to everyone.

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is a very user friendly program. Our parents like having access to their accounts through the portal. We love the credit card processing for our monthly tuition.

We have been using Jackrabbit for a few years now and could not be more satisfied.

Mar 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software makes class and account management so much easier! It is very user friendly both for the gym and the customers.

Controller

Oct 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: easy Access for family accounts when I put in last name

Cons: Looking for reports needs multiple steps

Easy to navigate

Feb 22, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The speed of processing payments on CC

The end user gets to see a complete detail of their account live

Personally I like the cleanliness of the ins and outs on the back end and ability to post credits and apply later

Cons: The reports are not as user friendly

The end user report is not always easy to understand transactions

They often need help to know what is what

Swim school user

Nov 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
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Pros: Ease of finding classes with the weekly calendar feature. Especially love the show students on hover feature!

Cons: That I can't easily access it through mobile

Capterra loader

Excellent software for what we need

Mar 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software is by far the best for what we use. The thing I love most is the scheduling features - we've never had a party double-booked with this software!

Efficient and Easy

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: What I enjoyed most was the accessibility and ease of this software. Navigation is very simple to understand and there are multiple points of access covering all bases ranging from forms of payment to taking roll.

Cons: There is nothing about this software that I dislike.

Made all aspects of administration easier

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Saves the staff time as the can complete their advancement sheets (skill progressions) on tablets saving time and paper. Ensures accurate time logging vs paper time sheets.

VERY positive experience with Jackrabbit!

Mar 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Jackrabbit has AMAZING customer service. I have always been able to get same-day help, whether through email, live chat, and even on the phone! There are SO many great features and lots of options for online integration. It can do ALMOST everything I want it to do...but they are always adding new features so I'm sure one day it will do everything I want! I also love that the company was started by a gymnastics club owner because he understands the specific needs of our industry.