--- title: "Jackrabbit Gymnastics Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Jackrabbit Gymnastics the right Class Registration solution for you? Explore 373 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/reviews/" page_type: "reviews" language: "en" --- Jackrabbit Gymnastics 4.6 (373) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Jackrabbit Gymnastics Ease of use 4.3 Customer Service 4.7 ## Pros and Cons in Reviews CA Charlotte A Administrative AssistantSports, 11 - 50 employeesUsed the software for: 1-2 years. “Really responsive to help inquiries, love that you send out newsletters/webinars and add features proactively, thank you for increasing PAD limit to $3000!“ March 26, 2026 JC Jamie C General ManagerPerforming Arts, 11 - 50 employeesUsed the software for: More than 2 years. “The only downfall would be when emailing it will detect certain characters different and sometimes random ?“ May 21, 2026 JD Josh D Business ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “It outperforms every competitor with powerful features, seamless usability, and unbeatable value. If you're looking for software that delivers exceptional results without breaking the budget, nothing else comes close.“ June 29, 2026 MH Melisa H Owner and head coachNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “The only thing we have found is if a transaction is declined due to invalid card verification number or insufficient funds the account balance revert to zero when there is still a balance“ December 3, 2024 JC Jamie C General ManagerPerforming Arts, 11 - 50 employeesUsed the software for: More than 2 years. “I love being able to schedule multiple rooms going on a the same time and have everything in same database“ May 21, 2026 JU Josh U Director of OperationsEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “Like the usage on the phone. If I am trying to search and enrollment detail report, when I go to search the schools I would like to include, I’m not able to read the full name of the school.“ December 12, 2024 RB Rashad B OwnerSports, 2 - 10 employeesUsed the software for: 1-2 years. “The system helps save time, reduce errors, and improve the overall experience for both staff and parents.“ June 8, 2026 SR Sabrina R Gymnastics CoachSports, 51 - 200 employeesUsed the software for: More than 2 years. “As an administrator there are certain features it was difficult to navigate when enrolling/billing students, which was challenging when trying to provide fast and excellent customer service.“ December 6, 2024 ## Showing most helpful reviews Showing 1-25 of 373 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David W. Consultant Sports Used the software for: 2+ years ### "Decent website integration" March 15, 2022 4.0 Overall it is really nice to be able to show the dates and times classes have available slots (or if there's a waitlist). I think that's a great feature - I just wish we had more control over the look and feel of events. Pros JavaScript integration for classes to appear on the website is great - I can easily customize the look and feel to match the gym's brand. Cons Events can only be embedded on the website through iframes, which means the fonts and colors don't align with our brand. Review Source JD Josh D. Business Manager Non-Profit Organization Management Used the software for: 2+ years ### "Jumping Ahead of the Competition with Jackrabbit" June 29, 2026 5.0 My experience with Jackrabbit Gymnastics has been nothing short of a hop in the right direction! The platform has streamlined our operations, saved us valuable time, and helped keep everything running smoothly. It's a dependable solution that continues to jump above the competition. Pros Jackrabbit is in a league of its own! It outperforms every competitor with powerful features, seamless usability, and unbeatable value. If you're looking for software that delivers exceptional results without breaking the budget, nothing else comes close. Cons While Jackrabbit is an outstanding platform overall, it does have a few unnecessary limitations when managing three independent programs within a single gym. Greater flexibility for multi-program operations would make an already excellent system even better. Switched from [iClassPro](https://www.capterra.com/p/127097/iClassPro/) We found their reporting to be inaccurate and time consuming. Review Source VR Verified Reviewer Owner Sports Used the software for: 6-12 months ### "Strong platform for the basics with great customer service, but beyond that..." December 12, 2024 3.0 Pros It gets the basics done well - class sign ups, attendance/check-in, payments. customer service is excellent / they really care of the customers. It helps that a lot of them are former gym owners! Cons Beyond the basics, it gets wonky... you want to charge a deposit for summer camps? can't do that. you want to offer a trial class and charge them? here's a workaround. god bless the customer service folks who know all these tricks and ways to make the software work. Lastly, reporting is very poor. I wanted to get a basic revenue by category by month report, and I was told I needed to upgrade the package for a 3,000 student school, or I can get the reports manually by month. Customer service keeps saying "please add this to our suggestion box" or "this is a highly-requested thing." Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing Jackrabbit Gymnastics better at the basics - online registration and parent portal were simpler. Review Source RB Rashad B. Owner Sports Used the software for: 1-2 years ### "Has it all. " June 8, 2026 5.0 We’ve been very happy with Jackrabbit. The platform is organized, reliable, and makes managing our programs much easier. Registration is straightforward for families, and the parent portal provides easy access to important information, schedules, payments, and account details. From the administrative side, it gives us a clear view of student records, attendance, enrollments, and communication history all in one place. The system helps save time, reduce errors, and improve the overall experience for both staff and parents. Customer support has also been helpful when needed. Overall, Jackrabbit has been a valuable tool for running our business efficiently and keeping everything well organized. Pros Even though it takes time to understand all the tools jackrabbit has it all for academies, schools and e.t.c Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) They are good in email marketing not in registration of classes Review Source Response from Jackrabbit Technologies June 9, 2026 Hi Rashad! Thank you for taking the time to share your experience. We’re glad to hear Jackrabbit has helped simplify the management of your programs and that features like the Parent Portal, registration, student records, and communication tools have been valuable for your business. Thank you for choosing Jackrabbit and for being part of our community! SS Skylar S. Owner Sports Used the software for: 2+ years ### "Arbuckle Xtremes review" January 8, 2026 4.0 It was pretty good. Few things I wish that would change and be a little more automated. We had a few issues this year but overall not bad. Pros I like the automatic billing and the reports. I do like the location going to different bank accounts. I like that navigation is user friendly. Cons I don’t like that we can only do families as separate locations. Would be nice to do it by student or by class. I don’t like credit card fees. I do wish on jr labs that yall come up with a way to use it before releasing it. I don’t have time to sit and play with the new things. Had some issues with the automation tasks not working well. Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing Jackrabbit Gymnastics Jackrabbit has automatic billing which I like. Switched from [SportsEngine](https://www.capterra.com/p/134125/SportsEngine/) Gomotion didn’t have great support to help me. Review Source Response from Jackrabbit Technologies January 26, 2026 Hi Skylar! Thank you for sharing your feedback. We're glad features like automatic billing, reporting, and navigation have been helpful, and we appreciate your insights on where improvements would make a difference. That’s exactly what Labs and our in-app feedback panels are for - so you can help shape the product as we continue building with you. Please feel free to reach out to our Account Management or Support team to schedule a checkup call and get the most out of Jackrabbit! BH Becky H. Recreational Program Director Health, Wellness and Fitness Used the software for: 2+ years ### "Wonderful software!" December 20, 2024 5.0 Any time I need help with anything there is always a real person available via chat to help. It is simple to set up a phone call appointment for more difficult issues. Pros Everything in one pace! The new dashboard is so much more user friendly. The All Classes, All Families, and All Students grids are used my me EVERY DAY. So many fields can be filtered to display EXACTLY what you need. Then one click to email/text/push notify the filtered list! Cons We have not found a good way to make private lessons work for our gym, even using the new appointments feature. We make it work with Events, but there are so many steps involved to make the process work for us. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) I created the database we were using when I was a high school student. It served us well when we were smaller, but as we grew and had the need for accepting credit card payments and doing online registrations we needed something more robust. Review Source MH Melisa H. Owner and head coach Non-Profit Organization Management Used the software for: 2+ years ### "Amazing software " December 3, 2024 5.0 Jackrabbit has made it so easy for class registration and payments. It has also made it super easy for someone to be able to rent the facility for our birthday party virtually doing away with paper waivers. Pros Jackrabbit has made it so easy for class registration and payments. It has also made it super easy for someone to be able to rent the facility for our birthday party virtually doing away with paper waivers. Cons The only thing we have found is if a transaction is declined due to invalid card verification number or insufficient funds the account balance revert to zero when there is still a balance Switched from [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Less expensive and more user friendly for all Review Source ZL Zac L. Owner Sports Used the software for: 2+ years ### "Good overall, a lot of room for improvement" December 3, 2024 3.0 Jackrabbit is still overall a good tool, it can be frustrating at times trying to find a report that may or may not fit your criteria. The user interface feels clunky and the learning curve is steep. Pros Jackrabbit does a great job at class setup, you can go as granular or generic as you want. The parent portal is good for online payments. The fees for online payments are pretty reasonable as of the typing of this review. Our other users report that customer support is knowledgeable and responsive. Cons Jackrabbit has a lot of room for improvement in the below ways in my opinion: -Providing an intuitive user experience -Task and email automation -The ability to filter on gym data from generated reports -The ability to create custom reports -User friendly and visually appealing reporting on gymnast skill progress (myskillchart is on the right track). -Easy integration to 3rd party CRMs Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/)[High Level Software](https://www.capterra.com/p/238251/High-Level-Software/) Reason for choosing Jackrabbit Gymnastics It was the first platform we found when we were in our startup phase. Review Source SG Suzy G. Owner and coach Health, Wellness and Fitness Used the software for: 2+ years ### "Jackrabbit Review" December 17, 2024 5.0 I find jackrabbit pretty simple to use once you get the hang of it. Some stuff have a lot of steps to them (like skill charts) but I feel like most softwares are like that. Pros Customer service is quick to respond to issues. I like the help guide as well! Cons I think trials are a little bit difficult and making sure they pay the right amount when they sign up on their own. I also wish it were easier to just see how many trials you have on the dashboard. I also wish setting up skill charts were easier. Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing Jackrabbit Gymnastics Familiarity from using it in the past and the price of it. Review Source JD Jen D. Gym Owner Sports Used the software for: 2+ years ### "Jackrabbit longtime user" December 3, 2024 4.0 Very good! I've used it for close to 5 years now. Pros It is very user friendly and the help chat rooms or calls have been very helpful. Cons It is confusing the billing options as I always get charged for a high volume of memberships when I actually only have 100. Its hard to set it up where families register for something, yet don't get counted as a member taking classes. I often have a one time user (open gym or clinic) and then they do not continue. I don't feel I should be paying for them as members. I understand I have to go in and archive these families but that is time consuming to do all the time and then some want to return and can't because I archived them. Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing Jackrabbit Gymnastics I felt this one suited my needs more and I have had other gyms use your product and like it. Review Source RF Rachel F. Rec director coach Sports Used the software for: 1-2 years ### "Not the most user friendly but has lots of pros once you figure it out!" December 7, 2024 5.0 It takes some time clicking around to figure out the program but overall it does everything you need it to do. Pros There are tons of reports, and tracking everything you do on each account is easy. Cons There are 101 ways to do the same thing. I think the transaction tab can be tricky. I wish you could edit kids' enrollment dates, etc., without having to drop them and start over. I also would like notes from deleted waitlists to be saved instead of having to go in and make a separate note. Switched from [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Merged with another gym, and Jackrabbit was the software they were using Review Source MM Mary M. Customer Service Lead Health, Wellness and Fitness Used the software for: 2+ years ### "Love Jackrabbit " December 3, 2024 5.0 I have had a very good overall experience with our Jackrabbit software Pros Very friendly and helpful Customer Service. The product is pretty user friendly. Cons The cons I have had have been fixed at some point. Switched from [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Looking for a different product that offered added payroll options Review Source kK karlie K. Administrator Sports Used the software for: 2+ years ### "Jackrabbit Review" December 16, 2024 4.0 jackrabbit is a great system. when needing help, the jackrabbit team is usually quick to assist. Pros jackrabbit is very user friendly and for the most part, has everything you need to keep organized! Cons 1\. the new home screen 2. the option to have ALL of our staff hiring documents uploaded through jackrabbit. as well as staff training like WHIMS etc Review Source JU Josh U. Director of Operations Education Management Used the software for: 2+ years ### "Gym Station Review" December 12, 2024 4.0 It’s been great so far! The system and staff are very helpful. Pros The amount of reports. Most of the time, I’m able to specify the search of whatever I’m looking for very easily. I also love how helpful the team is! Whenever I have a question, they answer it very quickly. Cons Just small things. Like the usage on the phone. If I am trying to search and enrollment detail report, when I go to search the schools I would like to include, I’m not able to read the full name of the school. Review Source LJ Laura J. Owner Sports Used the software for: 2+ years ### "Jack Rabbit is a great solution for our Class Management" December 17, 2024 5.0 Our overall experience with JackRabbit is great. Pros We love the functionality and reporting it provides. Serves our business well. Cons I would really like the option to disallow employee time entries in closed pay periods. Review Source KL Karla L. Business manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great company " December 6, 2024 5.0 User friendly, it is very easy to navigate Pros Customer service is great! They helped me figure out while our policies weren’t on our website. Cons That I can’t add a deposit for an event. Review Source MD Marissa D. Owner and Manager Sports Used the software for: 2+ years ### "Jackrabbit- takes a lot off our plate!" December 3, 2024 4.0 Amazing customer service, feels simple to use once you understand it. Quick processing. Customer friendly for our clients! Pros It can do so much all in one place! ease of use for staff & our admin team. Cons Sometimes feels like simple features take a long time to be added despite a high volume of requests. Review Source AD Amber D. Manager Sports Used the software for: 2+ years ### "Good program and very useful" December 3, 2024 5.0 Helpful, useful and better than other programs that do similar management Pros Keeps things organized and they always are i proving and implementing our customer ideals. Cons Sometimes the updates do not work properly when they are first released, and cause unexplainable issues Review Source CD Carli D. Lead deck ambassador Consumer Services Used the software for: 2+ years ### "Really good program for your business" December 6, 2024 5.0 Good experience overall and very user friendly Pros I like how it offers so many options of tasks to do. Cons New updates can be somewhat confusing at times Review Source CS Caitlin S. Preschool Director Sports Used the software for: 2+ years ### "Organized and Happy" December 3, 2024 5.0 Jackrabbit has saved us so much time by keeping us organized. Pros I really appreciate the easy of creating classes and events. Cons The ability to search a student or account is very hard to read on my phone. Maybe offer 5 search categories instead of the full search choices. Review Source MC Michelle C. Customer Service Sports Used the software for: 1-2 years ### "Review for JackRabbit" December 7, 2024 5.0 Great concept and easy to navigate. I think it’s great. Pros The ease in making corrections when you make a mistake Cons Erasing sub skills one by one. I wish there was a way to do it all at once. Review Source mH mezia H. Executive Director Facilities Services Used the software for: 6-12 months ### "take it or leave it " December 3, 2024 3.0 it ok not excited about it in the new year will be looking at other program options for Canadian based companies Pros I think Jackrabbit is easy to understand Cons Very had to understand reports and sometimes transactions I also dont like the cost as its in US dollors and does not give us the flexability to debit bank accounts Review Source CP Chris P. Front desk Recreational Facilities and Services Used the software for: Less than 6 months ### "Overall good product " December 17, 2024 4.0 Over it has been excellent, cannot complain Pros It's makes life easier for a font desk position. Lets me do my daily tasks with ease. Cons There's needs to be smoother transition when Jack rabbit communicates with other party software like go daddy or app builders. Review Source LR LILIA R. Admin Health, Wellness and Fitness Used the software for: 6-12 months ### "Highly satisfied " December 4, 2024 5.0 Averall a great experience, also it has a great customer support Pros It is a very nice tool; it allows you to use different features as there are many adjustments and scenarios it's easy to find all the tools one might need in the same box Cons It could be not so intuitive for usage in the beginning, but it gets better as you get used to it. Review Source cR caro R. Front Desk Sports Used the software for: Less than 6 months ### "jackrabbit slay" December 12, 2024 4.0 for the most part i'm content with jackrabbit, it was frustrating at first but now that im used to it i like it Pros i like that i'm able to see what classes are available. i really enjoy the new calendar too! Cons it was really confusing program to get to learn at first, it took me like a month to understand it Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.