# Jackrabbit Gymnastics Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Jackrabbit Gymnastics the right Reporting solution for you? Explore 373 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/reviews --- Jackrabbit Gymnastics 4.6 (373) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 26th, 2026 # Reviews of Jackrabbit Gymnastics Ease of use 4.3 Customer Service 4.7 ## Pros and Cons in Reviews CA Charlotte A Administrative AssistantSports, 11 - 50 employeesUsed the software for: 1-2 years. “Really responsive to help inquiries, love that you send out newsletters/webinars and add features proactively, thank you for increasing PAD limit to $3000!“ March 26, 2026 JC Jamie C General ManagerPerforming Arts, 11 - 50 employeesUsed the software for: More than 2 years. “The only downfall would be when emailing it will detect certain characters different and sometimes random ?“ May 21, 2026 JD Josh D Business ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “It outperforms every competitor with powerful features, seamless usability, and unbeatable value. If you're looking for software that delivers exceptional results without breaking the budget, nothing else comes close.“ June 29, 2026 MH Melisa H Owner and head coachNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “The only thing we have found is if a transaction is declined due to invalid card verification number or insufficient funds the account balance revert to zero when there is still a balance“ December 3, 2024 JC Jamie C General ManagerPerforming Arts, 11 - 50 employeesUsed the software for: More than 2 years. “I love being able to schedule multiple rooms going on a the same time and have everything in same database“ May 21, 2026 JU Josh U Director of OperationsEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “Like the usage on the phone. If I am trying to search and enrollment detail report, when I go to search the schools I would like to include, I’m not able to read the full name of the school.“ December 12, 2024 NH Nikki H Office StaffSports, 11 - 50 employeesUsed the software for: 6-12 months. “Jackrabbit goes above and beyond in many aspects and offers great customer support to help us make sure we're taking advantage of the features they offer as much as we want.“ January 8, 2026 SR Sabrina R Gymnastics CoachSports, 51 - 200 employeesUsed the software for: More than 2 years. “As an administrator there are certain features it was difficult to navigate when enrolling/billing students, which was challenging when trying to provide fast and excellent customer service.“ December 6, 2024 ## Showing most helpful reviews Showing 1-25 of 373 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David W. Consultant Sports Used the software for: 2+ years ### "Decent website integration" March 15, 2022 4.0 Overall it is really nice to be able to show the dates and times classes have available slots (or if there's a waitlist). I think that's a great feature - I just wish we had more control over the look and feel of events. Pros JavaScript integration for classes to appear on the website is great - I can easily customize the look and feel to match the gym's brand. Cons Events can only be embedded on the website through iframes, which means the fonts and colors don't align with our brand. Review Source JD Josh D. Business Manager Non-Profit Organization Management Used the software for: 2+ years ### "Jumping Ahead of the Competition with Jackrabbit" June 29, 2026 5.0 My experience with has been nothing short of a hop in the right direction! The platform has streamlined our operations, saved us valuable time, and helped keep everything running smoothly. It's a dependable solution that continues to jump above the competition. Pros Jackrabbit is in a league of its own! It outperforms every competitor with powerful features, seamless usability, and unbeatable value. If you're looking for software that delivers exceptional results without breaking the budget, nothing else comes close. Cons While Jackrabbit is an outstanding platform overall, it does have a few unnecessary limitations when managing three independent programs within a single gym. Greater flexibility for multi-program operations would make an already excellent system even better. Switched from [iClassPro](https://www.capterra.com/p/127097/iClassPro/) We found their reporting to be inaccurate and time consuming. Review Source VR Verified Reviewer Owner Sports Used the software for: 6-12 months ### "Strong platform for the basics with great customer service, but beyond that..." December 12, 2024 3.0 Pros It gets the basics done well - class sign ups, attendance/check-in, payments. customer service is excellent / they really care of the customers. It helps that a lot of them are former gym owners! Cons Beyond the basics, it gets wonky... you want to charge a deposit for summer camps? can't do that. you want to offer a trial class and charge them? here's a workaround. god bless the customer service folks who know all these tricks and ways to make the software work. Lastly, reporting is very poor. I wanted to get a basic revenue by category by month report, and I was told I needed to upgrade the package for a 3,000 student school, or I can get the reports manually by month. Customer service keeps saying "please add this to our suggestion box" or "this is a highly-requested thing." Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing Jackrabbit Gymnastics better at the basics - online registration and parent portal were simpler. Review Source RB Rashad B. Owner Sports Used the software for: 1-2 years ### "Has it all. " June 8, 2026 5.0 We’ve been very happy with Jackrabbit. The platform is organized, reliable, and makes managing our programs much easier. Registration is straightforward for families, and the parent portal provides easy access to important information, schedules, payments, and account details. From the administrative side, it gives us a clear view of student records, attendance, enrollments, and communication history all in one place. The system helps save time, reduce errors, and improve the overall experience for both staff and parents. Customer support has also been helpful when needed. Overall, Jackrabbit has been a valuable tool for running our business efficiently and keeping everything well organized. Pros Even though it takes time to understand all the tools jackrabbit has it all for academies, schools and e.t.c Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) They are good in email marketing not in registration of classes Review Source Response from Jackrabbit Technologies June 9, 2026 Hi Rashad! Thank you for taking the time to share your experience. We’re glad to hear Jackrabbit has helped simplify the management of your programs and that features like the Parent Portal, registration, student records, and communication tools have been valuable for your business. Thank you for choosing Jackrabbit and for being part of our community! SS Skylar S. Owner Sports Used the software for: 2+ years ### "Arbuckle Xtremes review" January 8, 2026 4.0 It was pretty good. Few things I wish that would change and be a little more automated. We had a few issues this year but overall not bad. Pros I like the automatic billing and the reports. I do like the location going to different bank accounts. I like that navigation is user friendly. Cons I don’t like that we can only do families as separate locations. Would be nice to do it by student or by class. I don’t like credit card fees. I do wish on jr labs that yall come up with a way to use it before releasing it. I don’t have time to sit and play with the new things. Had some issues with the automation tasks not working well. Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing Jackrabbit Gymnastics Jackrabbit has automatic billing which I like. Switched from [SportsEngine](https://www.capterra.com/p/134125/SportsEngine/) Gomotion didn’t have great support to help me. Review Source Response from Jackrabbit Technologies January 26, 2026 Hi Skylar! Thank you for sharing your feedback. We're glad features like automatic billing, reporting, and navigation have been helpful, and we appreciate your insights on where improvements would make a difference. That’s exactly what Labs and our in-app feedback panels are for - so you can help shape the product as we continue building with you. Please feel free to reach out to our Account Management or Support team to schedule a checkup call and get the most out of Jackrabbit! MH Melisa H. Owner and head coach Non-Profit Organization Management Used the software for: 2+ years ### "Amazing software " December 3, 2024 5.0 Jackrabbit has made it so easy for class registration and payments. It has also made it super easy for someone to be able to rent the facility for our birthday party virtually doing away with paper waivers. Pros Jackrabbit has made it so easy for class registration and payments. It has also made it super easy for someone to be able to rent the facility for our birthday party virtually doing away with paper waivers. Cons The only thing we have found is if a transaction is declined due to invalid card verification number or insufficient funds the account balance revert to zero when there is still a balance Switched from [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Less expensive and more user friendly for all Review Source ZL Zac L. Owner Sports Used the software for: 2+ years ### "Good overall, a lot of room for improvement" December 3, 2024 3.0 Jackrabbit is still overall a good tool, it can be frustrating at times trying to find a report that may or may not fit your criteria. The user interface feels clunky and the learning curve is steep. Pros Jackrabbit does a great job at class setup, you can go as granular or generic as you want. The parent portal is good for online payments. The fees for online payments are pretty reasonable as of the typing of this review. Our other users report that customer support is knowledgeable and responsive. Cons Jackrabbit has a lot of room for improvement in the below ways in my opinion: -Providing an intuitive user experience -Task and email automation -The ability to filter on gym data from generated reports -The ability to create custom reports -User friendly and visually appealing reporting on gymnast skill progress (myskillchart is on the right track). -Easy integration to 3rd party CRMs Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/)[High Level Software](https://www.capterra.com/p/238251/High-Level-Software/) Reason for choosing Jackrabbit Gymnastics It was the first platform we found when we were in our startup phase. Review Source KB Kacy B. Office Manager Sports Used the software for: 2+ years ### "Amazing company" May 21, 2026 5.0 We have had a great experience in the last 7 years we have been using Jackrabbit. It has made our day to day processes so simple, the reports are amazing and we couldn't do our jobs with out it! Pros Jackrabbit simplifies our work in the office and makes the parent experience so clear and east for parents on their end. Cons Nothing comes to mind, we are able to work around any issue we have with the help of jackrabbit articles or on line phone support. Review Source Response from Jackrabbit Technologies May 30, 2026 Hi Kacy! Thank you for such a wonderful review and for being a part of the Jackrabbit Gymnastics community for the past seven years. We’re thrilled to hear that Jackrabbit has helped simplify your day-to-day operations and create a clear, positive experience for your families. It’s especially rewarding to know that our reports, Help Center articles, and support team have helped you find solutions along the way. Thank you for your continued trust in Jackrabbit - we look forward to supporting your gym for many years to come! JC Jamie C. General Manager Performing Arts Used the software for: 2+ years ### "Amazing Customer Service" May 21, 2026 5.0 Have had Jackrabbit for 21 years and couldn't imagine where we would be without it. I love the customer service and chat feature is amazing! Pros I love being able to schedule multiple rooms going on a the same time and have everything in same database Cons The only downfall would be when emailing it will detect certain characters different and sometimes random ? will be listed in the emails instead of ! Review Source Response from Jackrabbit Technologies May 30, 2026 Hi Jamie! Thank you for such a wonderful review and for trusting Jackrabbit Gymnastics for more than 21 years. We’re thrilled to hear that features like scheduling, our chat support, and having everything in one database continue to support your business. We also appreciate your feedback. If you're still experiencing this, our Support team would be happy to take a closer look. Thank you for being such a valued part of the Jackrabbit community! KI Krystal I. Owner and coach Sports Used the software for: 2+ years ### "Jackrabbit can do it all" June 15, 2026 5.0 Pros Jackrabbit saves me so much time and keeps everything nice and organized for me. I can keep up with attendance, take payments, have staff clock in and out through it, etc. All in 1 place!! Cons There is a learning curve. Jackrabbit can do so much, that it takes a bit of getting used to. But, once you figure everything out it’s smooth sailing. Jackrabbit also has people ready and willing to help you with any questions you have. Review Source Response from Jackrabbit Technologies June 16, 2026 Hi Krystal! Thank you for such a great review. We’re thrilled to hear that Jackrabbit Gymnastics helps save you time and keeps everything organized, from attendance and payments to staff time tracking - all in one place. Jackrabbit is a powerful platform, and we’re glad our team has been there to support you along the way. Thank you for being part of the Jackrabbit community! DM Denise M. Coach, office manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Definitely a helpful platform!" December 3, 2024 5.0 Pros Customer support is excellent! The integration of class listing tables on our website is a game changer. Cons It can be complicated to get the annual registration fee to work properly. Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing Jackrabbit Gymnastics The customer service was great. That really helped us to make our decision. Review Source BM Barbara M. Financial Administrator Recreational Facilities and Services Used the software for: 2+ years ### "Our experience with Jackrabbit Gymnastics" December 6, 2024 5.0 Overall the facilitators at Jackrabbit are great. They are on top of answering questions, helping with solutions to problems etc. Pros You can basically manage just about your entire business from Jackrabbit Cons The system does not allow you to move students to the lead file only families. This means that with families consisting of 3 kids and only one is participating we still pay for all three kids on our monthly billing. Review Source AS Ashley S. Front Desk Manager Sports Used the software for: 2+ years ### "Front Desk Manager Point of View with JackRabbit" December 7, 2024 5.0 Overall, the JackRabbit system has increased our business and we get paid promptly from the members Pros The Online Pre-registration and it seems to be user friendly Cons I do not like the way process it takes to create a report. I preferred the old Dashboard to the New Dashboard. The new Dashboard is confusing. I think the way I have to create a report for example a report on Registration Fees, is very complicated. I would like to just Click on a button that says Registration fees paid from such and such a date to such in such a date. Having to query what I need in a report is complicated. Review Source JW Jessie W. Director of Operations Sports Used the software for: 2+ years ### "Happy User " December 12, 2024 5.0 The way we have used the software has changed drastically over the years. From a small studio with less than 200 kids to over 1200+ kids in over 300 total programs. We have been mold Jackrabbit to suite our needs. Pros Consistent updates/Amazing customer service Cons No Summer Camp module/tab with the ability to add services to a camp/class. Review Source AM Amanda M. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Jackrabbit is great! " December 13, 2024 5.0 I have used jackrabbit at a prior business and now utilize it with our gym now. While we could utilize it more than we do it serves as a great software! Pros Lots of great features from scheduling, registrations, staff tracking, lesson plans etc. Cons I can’t say I have any dislikes about jackrabbit. Review Source MH Mark H. Director Education Management Used the software for: 2+ years ### "The best of the BEST!" December 14, 2024 5.0 Great! It has always been a great service that has helped our business grow! Pros Lots of advanced features with the ability to run tons of different types of reports Cons It can seem overly complicated when first introduced due to all the features but i have noticed you have been making improvements to the Executive Dashboard Review Source KL Karla L. Business manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great company " December 6, 2024 5.0 User friendly, it is very easy to navigate Pros Customer service is great! They helped me figure out while our policies weren’t on our website. Cons That I can’t add a deposit for an event. Review Source LA LAURA A. Marketing manager Sports Used the software for: 1-2 years ### "Good product, needs some tweaks though!" December 3, 2024 4.0 It was good, with some moments of extreme frustration. I like the product and what it does, and the support is good. But it would use some work and new features that are better for small businesses. Pros It is very versatile in how you can set up classes, birthday parties, staffing, etc. It allows for lots of customization. Cons Making sure it didn't charge people was NOT reliable. It also would be much better to have options to automatically charge certain individuals manually, for a membership fee for example. As it was, I had to do that manually. Review Source IG Irene G. President Fine Art Used the software for: 2+ years ### "JR review ratings" December 6, 2024 5.0 Good, good customer support, always follow up and have been able to reconcile most issues. Pros It has given us the freedom to do other things with the time saved from our old fashion billing. Cons I would like to be able to do my custom billing with closings in mind, it's a hard work around to get what I need for every 4 weeks, with breaks in there. Review Source CS Caitlin S. Preschool Director Sports Used the software for: 2+ years ### "Organized and Happy" December 3, 2024 5.0 Jackrabbit has saved us so much time by keeping us organized. Pros I really appreciate the easy of creating classes and events. Cons The ability to search a student or account is very hard to read on my phone. Maybe offer 5 search categories instead of the full search choices. Review Source MC Michelle C. Customer Service Sports Used the software for: 1-2 years ### "Review for JackRabbit" December 7, 2024 5.0 Great concept and easy to navigate. I think it’s great. Pros The ease in making corrections when you make a mistake Cons Erasing sub skills one by one. I wish there was a way to do it all at once. Review Source KM Kara M. Office Staff Health, Wellness and Fitness Used the software for: 1-2 years ### "Needs improvement " December 3, 2024 1.0 Too many lines in transactions and viewing them is hard to decipher Pros Multiple options for class search for days, times, and levels. Cons Display of refunds and charges are very confusing. Review Source SA Starla A. Coach and Reception Health, Wellness and Fitness Used the software for: 6-12 months ### "Nice and Neat" December 19, 2024 5.0 Pros I love how everything is neatly organized for all staff to use. I love how easy it is to look up clients as well. Cons I'm not a fan of the "new" dashboards. The original style was much better, but I am happy we can still pick between new and old when we use the platform. I do wish we had platform settings so I don't have to click "original dashboard" every time I log in. Review Source LR LILIA R. Admin Health, Wellness and Fitness Used the software for: 6-12 months ### "Highly satisfied " December 4, 2024 5.0 Averall a great experience, also it has a great customer support Pros It is a very nice tool; it allows you to use different features as there are many adjustments and scenarios it's easy to find all the tools one might need in the same box Cons It could be not so intuitive for usage in the beginning, but it gets better as you get used to it. Review Source cR caro R. Front Desk Sports Used the software for: Less than 6 months ### "jackrabbit slay" December 12, 2024 4.0 for the most part i'm content with jackrabbit, it was frustrating at first but now that im used to it i like it Pros i like that i'm able to see what classes are available. i really enjoy the new calendar too! Cons it was really confusing program to get to learn at first, it took me like a month to understand it Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.