--- title: "Jackrabbit Gymnastics Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Jackrabbit Gymnastics the right Gymnastics solution for you? Explore 373 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Jackrabbit Gymnastics 4.6 (373) [View alternatives](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Jackrabbit Gymnastics Ease of use 4.3 Customer Service 4.7 ## Pros and Cons in Reviews JD Josh D Business ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “It outperforms every competitor with powerful features, seamless usability, and unbeatable value. If you're looking for software that delivers exceptional results without breaking the budget, nothing else comes close.“ June 29, 2026 JC Jamie C General ManagerPerforming Arts, 11 - 50 employeesUsed the software for: More than 2 years. “The only downfall would be when emailing it will detect certain characters different and sometimes random ?“ May 21, 2026 JC Jamie C General ManagerPerforming Arts, 11 - 50 employeesUsed the software for: More than 2 years. “I love being able to schedule multiple rooms going on a the same time and have everything in same database“ May 21, 2026 MH Melisa H Owner and head coachNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “The only thing we have found is if a transaction is declined due to invalid card verification number or insufficient funds the account balance revert to zero when there is still a balance“ December 3, 2024 RB Rashad B OwnerSports, 2 - 10 employeesUsed the software for: 1-2 years. “The system helps save time, reduce errors, and improve the overall experience for both staff and parents.“ June 8, 2026 JU Josh U Director of OperationsEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “Like the usage on the phone. If I am trying to search and enrollment detail report, when I go to search the schools I would like to include, I’m not able to read the full name of the school.“ December 12, 2024 CA Charlotte A Administrative AssistantSports, 11 - 50 employeesUsed the software for: 1-2 years. “Really responsive to help inquiries, love that you send out newsletters/webinars and add features proactively, thank you for increasing PAD limit to $3000!“ March 26, 2026 SR Sabrina R Gymnastics CoachSports, 51 - 200 employeesUsed the software for: More than 2 years. “As an administrator there are certain features it was difficult to navigate when enrolling/billing students, which was challenging when trying to provide fast and excellent customer service.“ December 6, 2024 ## Showing most helpful reviews Showing 1-25 of 373 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David W. Consultant Sports Used the software for: 2+ years ### "Decent website integration" March 15, 2022 4.0 Overall it is really nice to be able to show the dates and times classes have available slots (or if there's a waitlist). I think that's a great feature - I just wish we had more control over the look and feel of events. Pros JavaScript integration for classes to appear on the website is great - I can easily customize the look and feel to match the gym's brand. Cons Events can only be embedded on the website through iframes, which means the fonts and colors don't align with our brand. Review Source JD Josh D. Business Manager Non-Profit Organization Management Used the software for: 2+ years ### "Jumping Ahead of the Competition with Jackrabbit" June 29, 2026 5.0 My experience with Jackrabbit Gymnastics has been nothing short of a hop in the right direction! The platform has streamlined our operations, saved us valuable time, and helped keep everything running smoothly. It's a dependable solution that continues to jump above the competition. Pros Jackrabbit is in a league of its own! It outperforms every competitor with powerful features, seamless usability, and unbeatable value. If you're looking for software that delivers exceptional results without breaking the budget, nothing else comes close. Cons While Jackrabbit is an outstanding platform overall, it does have a few unnecessary limitations when managing three independent programs within a single gym. Greater flexibility for multi-program operations would make an already excellent system even better. Switched from [iClassPro](https://www.capterra.com/p/127097/iClassPro/) We found their reporting to be inaccurate and time consuming. Review Source VR Verified Reviewer Owner Sports Used the software for: 6-12 months ### "Strong platform for the basics with great customer service, but beyond that..." December 12, 2024 3.0 Pros It gets the basics done well - class sign ups, attendance/check-in, payments. customer service is excellent / they really care of the customers. It helps that a lot of them are former gym owners! Cons Beyond the basics, it gets wonky... you want to charge a deposit for summer camps? can't do that. you want to offer a trial class and charge them? here's a workaround. god bless the customer service folks who know all these tricks and ways to make the software work. Lastly, reporting is very poor. I wanted to get a basic revenue by category by month report, and I was told I needed to upgrade the package for a 3,000 student school, or I can get the reports manually by month. Customer service keeps saying "please add this to our suggestion box" or "this is a highly-requested thing." Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing Jackrabbit Gymnastics better at the basics - online registration and parent portal were simpler. Review Source RB Rashad B. Owner Sports Used the software for: 1-2 years ### "Has it all. " June 8, 2026 5.0 We’ve been very happy with Jackrabbit. The platform is organized, reliable, and makes managing our programs much easier. Registration is straightforward for families, and the parent portal provides easy access to important information, schedules, payments, and account details. From the administrative side, it gives us a clear view of student records, attendance, enrollments, and communication history all in one place. The system helps save time, reduce errors, and improve the overall experience for both staff and parents. Customer support has also been helpful when needed. Overall, Jackrabbit has been a valuable tool for running our business efficiently and keeping everything well organized. Pros Even though it takes time to understand all the tools jackrabbit has it all for academies, schools and e.t.c Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) They are good in email marketing not in registration of classes Review Source Response from Jackrabbit Technologies June 9, 2026 Hi Rashad! Thank you for taking the time to share your experience. We’re glad to hear Jackrabbit has helped simplify the management of your programs and that features like the Parent Portal, registration, student records, and communication tools have been valuable for your business. Thank you for choosing Jackrabbit and for being part of our community! SS Skylar S. Owner Sports Used the software for: 2+ years ### "Arbuckle Xtremes review" January 8, 2026 4.0 It was pretty good. Few things I wish that would change and be a little more automated. We had a few issues this year but overall not bad. Pros I like the automatic billing and the reports. I do like the location going to different bank accounts. I like that navigation is user friendly. Cons I don’t like that we can only do families as separate locations. Would be nice to do it by student or by class. I don’t like credit card fees. I do wish on jr labs that yall come up with a way to use it before releasing it. I don’t have time to sit and play with the new things. Had some issues with the automation tasks not working well. Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing Jackrabbit Gymnastics Jackrabbit has automatic billing which I like. Switched from [SportsEngine HQ](https://www.capterra.com/p/134125/SportsEngine/) Gomotion didn’t have great support to help me. Review Source Response from Jackrabbit Technologies January 26, 2026 Hi Skylar! Thank you for sharing your feedback. We're glad features like automatic billing, reporting, and navigation have been helpful, and we appreciate your insights on where improvements would make a difference. That’s exactly what Labs and our in-app feedback panels are for - so you can help shape the product as we continue building with you. Please feel free to reach out to our Account Management or Support team to schedule a checkup call and get the most out of Jackrabbit! BH Becky H. Recreational Program Director Health, Wellness and Fitness Used the software for: 2+ years ### "Wonderful software!" December 20, 2024 5.0 Any time I need help with anything there is always a real person available via chat to help. It is simple to set up a phone call appointment for more difficult issues. Pros Everything in one pace! The new dashboard is so much more user friendly. The All Classes, All Families, and All Students grids are used my me EVERY DAY. So many fields can be filtered to display EXACTLY what you need. Then one click to email/text/push notify the filtered list! Cons We have not found a good way to make private lessons work for our gym, even using the new appointments feature. We make it work with Events, but there are so many steps involved to make the process work for us. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) I created the database we were using when I was a high school student. It served us well when we were smaller, but as we grew and had the need for accepting credit card payments and doing online registrations we needed something more robust. Review Source MH Melisa H. Owner and head coach Non-Profit Organization Management Used the software for: 2+ years ### "Amazing software " December 3, 2024 5.0 Jackrabbit has made it so easy for class registration and payments. It has also made it super easy for someone to be able to rent the facility for our birthday party virtually doing away with paper waivers. Pros Jackrabbit has made it so easy for class registration and payments. It has also made it super easy for someone to be able to rent the facility for our birthday party virtually doing away with paper waivers. Cons The only thing we have found is if a transaction is declined due to invalid card verification number or insufficient funds the account balance revert to zero when there is still a balance Switched from [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Less expensive and more user friendly for all Review Source ZL Zac L. Owner Sports Used the software for: 2+ years ### "Good overall, a lot of room for improvement" December 3, 2024 3.0 Jackrabbit is still overall a good tool, it can be frustrating at times trying to find a report that may or may not fit your criteria. The user interface feels clunky and the learning curve is steep. Pros Jackrabbit does a great job at class setup, you can go as granular or generic as you want. The parent portal is good for online payments. The fees for online payments are pretty reasonable as of the typing of this review. Our other users report that customer support is knowledgeable and responsive. Cons Jackrabbit has a lot of room for improvement in the below ways in my opinion: -Providing an intuitive user experience -Task and email automation -The ability to filter on gym data from generated reports -The ability to create custom reports -User friendly and visually appealing reporting on gymnast skill progress (myskillchart is on the right track). -Easy integration to 3rd party CRMs Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/)[High Level Software](https://www.capterra.com/p/238251/High-Level-Software/) Reason for choosing Jackrabbit Gymnastics It was the first platform we found when we were in our startup phase. Review Source SG Suzy G. Owner and coach Health, Wellness and Fitness Used the software for: 2+ years ### "Jackrabbit Review" December 17, 2024 5.0 I find jackrabbit pretty simple to use once you get the hang of it. Some stuff have a lot of steps to them (like skill charts) but I feel like most softwares are like that. Pros Customer service is quick to respond to issues. I like the help guide as well! Cons I think trials are a little bit difficult and making sure they pay the right amount when they sign up on their own. I also wish it were easier to just see how many trials you have on the dashboard. I also wish setting up skill charts were easier. Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing Jackrabbit Gymnastics Familiarity from using it in the past and the price of it. Review Source AP Alyse P. Manager Sports Used the software for: 2+ years ### "Love Chat Feature" December 9, 2024 4.0 Good. Chat support is helpful when you are in a quick bind. They are always willing to get more assistance to figure out the problem. Tied with the Facebook group is also very helpful! Pros Class and calendar options. Chat feature is great and people are so friendly. Cons some scheduling options are limited as well as notes for family accounts. Alternatives considered [When I Work](https://www.capterra.com/p/121248/When-I-Work/) Reason for choosing Jackrabbit Gymnastics Better fit for our needs. We didn't need kiosk features and preferred the attendance system over theirs. Review Source BM Barbara M. Financial Administrator Recreational Facilities and Services Used the software for: 2+ years ### "Our experience with Jackrabbit Gymnastics" December 6, 2024 5.0 Overall the facilitators at Jackrabbit are great. They are on top of answering questions, helping with solutions to problems etc. Pros You can basically manage just about your entire business from Jackrabbit Cons The system does not allow you to move students to the lead file only families. This means that with families consisting of 3 kids and only one is participating we still pay for all three kids on our monthly billing. Review Source AS Ashley S. Front Desk Manager Sports Used the software for: 2+ years ### "Front Desk Manager Point of View with JackRabbit" December 7, 2024 5.0 Overall, the JackRabbit system has increased our business and we get paid promptly from the members Pros The Online Pre-registration and it seems to be user friendly Cons I do not like the way process it takes to create a report. I preferred the old Dashboard to the New Dashboard. The new Dashboard is confusing. I think the way I have to create a report for example a report on Registration Fees, is very complicated. I would like to just Click on a button that says Registration fees paid from such and such a date to such in such a date. Having to query what I need in a report is complicated. Review Source JU Josh U. Director of Operations Education Management Used the software for: 2+ years ### "Gym Station Review" December 12, 2024 4.0 It’s been great so far! The system and staff are very helpful. Pros The amount of reports. Most of the time, I’m able to specify the search of whatever I’m looking for very easily. I also love how helpful the team is! Whenever I have a question, they answer it very quickly. Cons Just small things. Like the usage on the phone. If I am trying to search and enrollment detail report, when I go to search the schools I would like to include, I’m not able to read the full name of the school. Review Source OB Olivia B. Office Manager Sports Used the software for: 2+ years ### "We love JR!" December 3, 2024 5.0 JR is amazing for our gym. Because of it I feel like our business has successfully grown. Pros I love that their customer service is always available and willing to help with any issue, question, idea or quick fix. Cons I wish there were more processing companies that were compatible with JR. Meaning we have local companies here (in our state) with lower processing rates but it would be a pain to manually enter everything every month Review Source TS Tracy S. President and Owner Sports Used the software for: 2+ years ### "Great access, Lots of options, difficult to learn" December 3, 2024 4.0 I won't leave it, but sometimes it is cumbersome Pros I like that it can be accessed remotely! Cons Difficulty learning all the parts, difficulty finding how to learn all the parts Review Source JL Jamie L. Office Staff Professional Training & Coaching Used the software for: 2+ years ### "Office staff" December 6, 2024 5.0 Overall it is a great experience. The program is easy to access once you get the hang of it. Pros How easily accessible it is. I like that you have multiple ways to search for a client. Not just by their name but their number and students name as well. Cons That you have a limit of clients when you get charged more money and you have to archive them so you do not get charged. Review Source MD Marissa D. Owner and Manager Sports Used the software for: 2+ years ### "Jackrabbit- takes a lot off our plate!" December 3, 2024 4.0 Amazing customer service, feels simple to use once you understand it. Quick processing. Customer friendly for our clients! Pros It can do so much all in one place! ease of use for staff & our admin team. Cons Sometimes feels like simple features take a long time to be added despite a high volume of requests. Review Source IG Irene G. President Fine Art Used the software for: 2+ years ### "JR review ratings" December 6, 2024 5.0 Good, good customer support, always follow up and have been able to reconcile most issues. Pros It has given us the freedom to do other things with the time saved from our old fashion billing. Cons I would like to be able to do my custom billing with closings in mind, it's a hard work around to get what I need for every 4 weeks, with breaks in there. Review Source CD Carli D. Lead deck ambassador Consumer Services Used the software for: 2+ years ### "Really good program for your business" December 6, 2024 5.0 Good experience overall and very user friendly Pros I like how it offers so many options of tasks to do. Cons New updates can be somewhat confusing at times Review Source MC Michelle C. Customer Service Sports Used the software for: 1-2 years ### "Review for JackRabbit" December 7, 2024 5.0 Great concept and easy to navigate. I think it’s great. Pros The ease in making corrections when you make a mistake Cons Erasing sub skills one by one. I wish there was a way to do it all at once. Review Source SR Sabrina R. Gymnastics Coach Sports Used the software for: 2+ years ### "Experience with Jackrabbit" December 6, 2024 4.0 I am a gymnastics coach and used Jackrabbit as an administrator for enrolling, billing, attendance, etc. It was generally convenient to use and keep organized with. Pros It was convenient to have all the features we needed in one place. Cons As an administrator there are certain features it was difficult to navigate when enrolling/billing students, which was challenging when trying to provide fast and excellent customer service. Review Source mH mezia H. Executive Director Facilities Services Used the software for: 6-12 months ### "take it or leave it " December 3, 2024 3.0 it ok not excited about it in the new year will be looking at other program options for Canadian based companies Pros I think Jackrabbit is easy to understand Cons Very had to understand reports and sometimes transactions I also dont like the cost as its in US dollors and does not give us the flexability to debit bank accounts Review Source CP Chris P. Front desk Recreational Facilities and Services Used the software for: Less than 6 months ### "Overall good product " December 17, 2024 4.0 Over it has been excellent, cannot complain Pros It's makes life easier for a font desk position. Lets me do my daily tasks with ease. Cons There's needs to be smoother transition when Jack rabbit communicates with other party software like go daddy or app builders. Review Source KB Katie B. Coordinator Sports Used the software for: 6-12 months ### "Beginning User " December 3, 2024 4.0 Overall very positive! It's been lovely having everything in one spot. Pros I love that it's an all in one system - I can run the entire business within the Jackrabbit ecosystem. Cons I do wish the email and newsletter capabilities were a bit more expanded. The font options and emoji use specifically. Review Source MR Meghan R. Tumbling Director Sports Used the software for: 2+ years ### "Jackrabbit for Cheer" December 9, 2022 4.0 Pros The product is very easy to use, almost "old-school" in many ways. Cons The product needs to make many updates to accommodate fees of the current day (tips, credit card fees, etc). We also wish the system would not count absences during recorded "closed dates". 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