# Page 2 | Jackrabbit Gymnastics Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Jackrabbit Gymnastics the right Gymnastics solution for you? Explore 369 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/reviews --- Jackrabbit Gymnastics 4.6 (369) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Page 2 - Reviews of Jackrabbit Gymnastics ## Showing most helpful reviews Showing 26-50 of 369 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NH Nikki H. Office Staff Sports Used the software for: 6-12 months ### "Great Software That Keeps Getting Better" January 8, 2026 5.0 This is my first gymnastics software and I'm grateful for the great job Jackrabbit has done to help us help our customers. Pros Jackrabbit goes above and beyond in many aspects and offers great customer support to help us make sure we're taking advantage of the features they offer as much as we want. I'm relatively new to Jackrabbit and can see that they have been and continue to constantly evolve and add functions to improve the system based on the feedback they receive from their users. Cons We're currently handling annual registration fees on an individual basis by checking the date the last one was billed, as we haven't been able to get together a report that combines the exact info we need to continue billing these our way. Some of our users also run into occasional IT issues but nothing that's stopped us from getting the job done after a slight delay. Review Source Response from Jackrabbit Technologies January 26, 2026 Hi Nikki! Thank you for taking the time to share such a thoughtful review. We're so glad to hear our support team has helped you feel confident using Jackrabbit and that you've noticed how the platform continues to evolve based on client feedback as we build with you! For reporting needs, our team would be happy to help explore options or workflows that may work for you - please don't hesitate to reach out. Thank you for trusting Jackrabbit as your first gymnastics software and for allowing us to support you and your customers! SP Skylar P. Business Director Health, Wellness and Fitness Used the software for: 2+ years ### "Jackrabbit Gymnastics" September 9, 2025 5.0 Love Jackrabbit and all that it offers. They are quick to respond, open to change and catering to the specific needs of the environment. Pros Been using this system for years. Very user friendly for all parties, great IT support, and is set up to cater to a one-stop-shop. Cons As they've began to grow and adapt to changes, they have had bugs and issues that tend to happen during peak working hours. Review Source SV Sophia V. Customer Support Supervisor Health, Wellness and Fitness Used the software for: 1-2 years ### "A very useful CRM tool with some limited reporting capabilities" December 3, 2024 4.0 Jackrabbit has been a very useful tool. I find a lot of it's functionality may not be intuitive; however, with some exploring of features and review of posted webinars it's not too difficult to learn. Pros Jackrabbit is a fantastic platform for CRM. It's easy to locate accounts through partial search criteria. Cons Report functionality is very limited. I often find myself exporting 2 (sometimes 3 or more) reports and using excel to cross reference and generate useful data. Some examples include reenrollment rates, drop rates, staff enrollments, class inventory by categories, specific attendance reporting for no show absences over a specific threshold with a custom date range. Review Source TO Taylor O. Operations Manager Health, Wellness and Fitness Used the software for: 2+ years ### "JackRabbit Review " December 3, 2024 5.0 My overall experience has been great. It is easy to use and navigate. They are always updating the system to make it even better. The only updates I do not like are the new dashboard and the new calendar. Other than that, I love it. Pros Easy to learn and use! Plus, customer service/help team is very quick and helpful. I’ve never run into an issue that I wasn’t able to have fixed within an hour. Cons The new dashboard and the new class calendar. I really like the original and always find myself navigating back to it as things are easier to find and navigate. Review Source CK Cheryl K. owner and coach Recreational Facilities and Services Used the software for: 1-2 years ### "my brain to my gym :)" December 6, 2024 5.0 They are always there if i need assistance. My assistant was always encouraging and patient with me learning. Pros The ease of creating classes. Helping me stay organized with payments etc. Cons Takes too much of my time to archive families. There might be an easier way i just haven’t had the time to figure that out yet. i would love to have an a way too click all that need to be archived all at once. Review Source BM Barbara M. Financial Administrator Recreational Facilities and Services Used the software for: 2+ years ### "Our experience with Jackrabbit Gymnastics" December 6, 2024 5.0 Overall the facilitators at Jackrabbit are great. They are on top of answering questions, helping with solutions to problems etc. Pros You can basically manage just about your entire business from Jackrabbit Cons The system does not allow you to move students to the lead file only families. This means that with families consisting of 3 kids and only one is participating we still pay for all three kids on our monthly billing. Review Source SH Shannon H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Worth the time and money if you want to grow" December 17, 2024 5.0 Love! This software has helped us move from a small club with printed rosters to a modern company that has an app, online registration and e- payments. Pros Jackrabbit requires training, but once you are familiar with the format it is very powerful. The customer service is very professional and quick to respond. The online help topics cover almost everything I could ever ask. Cons I would love to be able to give a “token” to use for open gym or make- up classes. I would also like for the integration of class schedules for online registration to be visually easier for the new customer. Review Source JW Jodi W. front desk manager Sports Used the software for: 2+ years ### "Jackrabbit Gymnastics Review" December 6, 2024 5.0 Our experience has bee very good. Jackrabbit listens to input from their users and is very good about implementing changes that make running our business easier. Pros We like the ease of moving between students and classes while working in family accounts. We love the ability to schedule our autopay payments. We love using the task manager it allows us to easily assign tasks to staff and track when they have been completed. Cons The new dashboard layout does not feel as easy to maneuver around. We do not really like the new calendar it is not as user friendly as the original for our uses. Review Source AP Alyse P. Manager Sports Used the software for: 2+ years ### "Love Chat Feature" December 9, 2024 4.0 Good. Chat support is helpful when you are in a quick bind. They are always willing to get more assistance to figure out the problem. Tied with the Facebook group is also very helpful! Pros Class and calendar options. Chat feature is great and people are so friendly. Cons some scheduling options are limited as well as notes for family accounts. Alternatives considered [When I Work](https://www.capterra.com/p/121248/When-I-Work/) Reason for choosing Jackrabbit Gymnastics Better fit for our needs. We didn't need kiosk features and preferred the attendance system over theirs. Review Source SG Suzy G. Owner and coach Health, Wellness and Fitness Used the software for: 2+ years ### "Jackrabbit Review" December 17, 2024 5.0 I find jackrabbit pretty simple to use once you get the hang of it. Some stuff have a lot of steps to them (like skill charts) but I feel like most softwares are like that. Pros Customer service is quick to respond to issues. I like the help guide as well! Cons I think trials are a little bit difficult and making sure they pay the right amount when they sign up on their own. I also wish it were easier to just see how many trials you have on the dashboard. I also wish setting up skill charts were easier. Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing Jackrabbit Gymnastics Familiarity from using it in the past and the price of it. Review Source AM Ashley M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Successful" December 3, 2024 4.0 Overall our experience has been a successful one and i do find that the customer service is quite helpful. Pros Once we got into the swing of it all, it helped to keep everything very organized. Cons It could be slightly more user friendly. But my least favourite thing is that when participants register, their purchase can be stolen right out of their cart until they actually hit the purchase button. This causes a lot of problems for us. Review Source KT Katie T. Head Coach Sports Used the software for: 6-12 months ### "Functional, but a bit convoluted" December 8, 2024 4.0 A bit of a slow learning curve but after that I did enjoy using the product, although I think I only scratched the surface if it’s entire functionality. Pros You could do a lot of different things with it. Cons There are multiple ways of doing everything, which can be confusing when learning the product. Switched from [Dance Studio Manager](https://www.capterra.com/p/93339/DSM/) We merged two companies. Between the two products jackrabbit seemed to have more functionality so we switched everything to it Review Source OB Olivia B. Office Manager Sports Used the software for: 2+ years ### "We love JR!" December 3, 2024 5.0 JR is amazing for our gym. Because of it I feel like our business has successfully grown. Pros I love that their customer service is always available and willing to help with any issue, question, idea or quick fix. Cons I wish there were more processing companies that were compatible with JR. Meaning we have local companies here (in our state) with lower processing rates but it would be a pain to manually enter everything every month Review Source AS Ashley S. Front Desk Manager Sports Used the software for: 2+ years ### "Front Desk Manager Point of View with JackRabbit" December 7, 2024 5.0 Overall, the JackRabbit system has increased our business and we get paid promptly from the members Pros The Online Pre-registration and it seems to be user friendly Cons I do not like the way process it takes to create a report. I preferred the old Dashboard to the New Dashboard. The new Dashboard is confusing. I think the way I have to create a report for example a report on Registration Fees, is very complicated. I would like to just Click on a button that says Registration fees paid from such and such a date to such in such a date. Having to query what I need in a report is complicated. Review Source RF Rachel F. Rec director coach Sports Used the software for: 1-2 years ### "Not the most user friendly but has lots of pros once you figure it out!" December 7, 2024 5.0 It takes some time clicking around to figure out the program but overall it does everything you need it to do. Pros There are tons of reports, and tracking everything you do on each account is easy. Cons There are 101 ways to do the same thing. I think the transaction tab can be tricky. I wish you could edit kids' enrollment dates, etc., without having to drop them and start over. I also would like notes from deleted waitlists to be saved instead of having to go in and make a separate note. Switched from [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Merged with another gym, and Jackrabbit was the software they were using Review Source JW Jessie W. Director of Operations Sports Used the software for: 2+ years ### "Happy User " December 12, 2024 5.0 The way we have used the software has changed drastically over the years. From a small studio with less than 200 kids to over 1200+ kids in over 300 total programs. We have been mold Jackrabbit to suite our needs. Pros Consistent updates/Amazing customer service Cons No Summer Camp module/tab with the ability to add services to a camp/class. Review Source NM Nicholas M. Operations Manager Health, Wellness and Fitness Used the software for: 2+ years ### "What a lovely team!" December 12, 2024 3.0 Overall, I've enjoyed my interactions with the Jackrabbit Team; however, their advancements are not always what we need, or they are released too late and already antiquated. Pros The Jackrabbit team is one of the friendliest teams out there. Cons Their advancements are slow and usually behind the times. Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing Jackrabbit Gymnastics It wasn't my choice, it was the choice of my company. Review Source JU Josh U. Director of Operations Education Management Used the software for: 2+ years ### "Gym Station Review" December 12, 2024 4.0 It’s been great so far! The system and staff are very helpful. Pros The amount of reports. Most of the time, I’m able to specify the search of whatever I’m looking for very easily. I also love how helpful the team is! Whenever I have a question, they answer it very quickly. Cons Just small things. Like the usage on the phone. If I am trying to search and enrollment detail report, when I go to search the schools I would like to include, I’m not able to read the full name of the school. Review Source MM Mary M. Customer Service Lead Health, Wellness and Fitness Used the software for: 2+ years ### "Love Jackrabbit " December 3, 2024 5.0 I have had a very good overall experience with our Jackrabbit software Pros Very friendly and helpful Customer Service. The product is pretty user friendly. Cons The cons I have had have been fixed at some point. Switched from [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Looking for a different product that offered added payroll options Review Source LJ Laura J. Owner Sports Used the software for: 2+ years ### "Jack Rabbit is a great solution for our Class Management" December 17, 2024 5.0 Our overall experience with JackRabbit is great. Pros We love the functionality and reporting it provides. Serves our business well. Cons I would really like the option to disallow employee time entries in closed pay periods. Review Source AM Amanda M. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Jackrabbit is great! " December 13, 2024 5.0 I have used jackrabbit at a prior business and now utilize it with our gym now. While we could utilize it more than we do it serves as a great software! Pros Lots of great features from scheduling, registrations, staff tracking, lesson plans etc. Cons I can’t say I have any dislikes about jackrabbit. Review Source MH Mark H. Director Education Management Used the software for: 2+ years ### "The best of the BEST!" December 14, 2024 5.0 Great! It has always been a great service that has helped our business grow! Pros Lots of advanced features with the ability to run tons of different types of reports Cons It can seem overly complicated when first introduced due to all the features but i have noticed you have been making improvements to the Executive Dashboard Review Source MD Marissa D. Owner and Manager Sports Used the software for: 2+ years ### "Jackrabbit- takes a lot off our plate!" December 3, 2024 4.0 Amazing customer service, feels simple to use once you understand it. Quick processing. Customer friendly for our clients! Pros It can do so much all in one place! ease of use for staff & our admin team. Cons Sometimes feels like simple features take a long time to be added despite a high volume of requests. Review Source JO Jenni O. Director of Recreational Gymnastics Sports Used the software for: 2+ years ### "Good class system - has areas for improvement" December 6, 2024 4.0 Pros Solid features, ease of use, good customer support. Cons Needed changes to the system are sometimes hard to come by. I don't always feel like the updates are for things that should have had a priority on being updated. Review Source LA LAURA A. Marketing manager Sports Used the software for: 1-2 years ### "Good product, needs some tweaks though!" December 3, 2024 4.0 It was good, with some moments of extreme frustration. I like the product and what it does, and the support is good. But it would use some work and new features that are better for small businesses. Pros It is very versatile in how you can set up classes, birthday parties, staffing, etc. It allows for lots of customization. Cons Making sure it didn't charge people was NOT reliable. It also would be much better to have options to automatically charge certain individuals manually, for a membership fee for example. As it was, I had to do that manually. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.