# Page 2 | Citation Canada Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Citation Canada the right Human Resources solution for you? Explore 44 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172609/HRdownloads/reviews --- Citation Canada 4.6 (44) [View alternatives](https://www.capterra.com/p/172609/HRdownloads/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Citation Canada ## Showing most helpful reviews Showing 26-44 of 44 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Sr. Recruitment Specialist Computer Software Used the software for: 2+ years ### "Some pros and cons about HRdownloads " June 18, 2024 4.0 HRdownloads is very useful especially if you need a template or get an idea on how to create something for HR purposes. Pros The available templates that we can use anytime. Those templates save a lot of time and research. Cons Maybe the integration part? We cant integrate the HRdownloads to the EDM tool that we are currently using. Reason for choosing Citation Canada Because this product is important for us and also the price is reasonable. Review Source Response from Citation Canada June 25, 2024 Our support team is thrilled with your review. We thank you for your kind words and for choosing and trusting HRdownloads! VH Valerie H. Secretary Treasurer Telecommunications Used the software for: 2+ years ### "thoughts on HR Downloads" June 10, 2024 5.0 always pleasant to speak with and willing to help Pros like the availability to look at policy and procedures for an outline Cons i feel the cost could be better for the type of service it is. Reason for choosing Citation Canada needed to have something that would allow our employees to do their mandatory training annually. Review Source Response from Citation Canada June 17, 2024 Hello! We want to thank you for your kind feedback; our product team is delighted to know our solution has made a difference in your team's training and that you are satisfied with the service you have received. You are always welcome to contact us, we are glad to help! TJ Tracey J. HR Clerk Non-Profit Organization Management Used the software for: 1-2 years ### "review of hr downloads" February 12, 2024 4.0 Pros Training is what we use it mostly for. We also refer to the professionals when necessary. Cons We have had no issues using hrdownloads. Review Source Response from Citation Canada June 14, 2024 Thank you for your positive feedback! We are glad your experience with our product has been smooth, and that it can make a difference in your training program. AB Amanda B. HR Generalist Market Research Used the software for: 6-12 months ### "HR Downloads a life saver" May 28, 2024 5.0 Pros I work for a global company and finding a program that meets our needs was difficult as many platforms are specific to larger countries (mainly the USA) HR downloads is a pleasure to use because it is Canadian focused and ensures that you remain up to date on the latest changes and notifies you. Cons I don't love the look of the platform and I wish there were a way to batch download the certificates for my HRIS records. Review Source Response from Citation Canada June 4, 2024 Thank you for choosing HRdownloads, we are thrilled to learn our solutions make a real difference for your company and your job as an HR professional. And you'll love to know we have added bulk download features to the platform: reach out to your account manager at your convenience to learn more! LL Laura L. Human Resources Generalist Warehousing Used the software for: 2+ years ### "Great HR Tool" February 9, 2024 5.0 Great Service, Lots of Documents and Training Courses available. The News and Legislation module is very helpful. Pros I love that the training courses are interactive. It helps the employees to be in engaged in the course. Cons Sometimes it's hard to find what I want as there are many documents, BUT when I look through all the documents I come across something that I know I will need in the future and I add it to the library so I do not need to look for it again. Reason for choosing Citation Canada I have been using HRdownloads since 2005 and have used it at every employer I have worked at. As a single HR person in an organization, its a great toll to be utilized. Review Source Response from Citation Canada April 18, 2024 Thank you for taking the time to share your positive experiences with our interactive trainings We've recently updated the way we group and organize documents to make things easier. If you have any questions related to searching content please feel free to reach us at support@hrdownloads.com. AMP Ann Marie P. Director Of Staff Development Non-Profit Organization Management Used the software for: 2+ years ### "Provides crucial HR guidance for smaller business that do not have their own HR department" February 9, 2024 5.0 It has been very positive. It is a valuable resource for our agency. Pros The many options they provide. We use the training the most and I look to their provincial updates regularly. Cons We would like to be able to load some of our own training onto the platform Review Source Response from Citation Canada April 18, 2024 We are elated to know that you are enjoying a variety of our services and are happy with the support our team provides. We will continue working towards meeting your expectations. To discuss your feedback about adding your own training, please reach out to us at support@hrdownloads.com AA Amber A. HR Assistant Hospital & Health Care Used the software for: 2+ years ### "Review of HR Downloads" February 9, 2024 4.0 Really enjoy it and the customer service is excellent! Pros Easy to use and understand almost all parts. Does give financial assistance to non-profit organizations. Cons Getting the reports can be confusing sometimes. Would prefer to be able to edit each section of employee file rather then the one only at the top of the page. Reason for choosing Citation Canada From my knowledge this was the best price for the content we needed. Review Source Response from Citation Canada May 2, 2024 Our customer service team is pleased to know you are so happy with their service! And we appreciate your feedback: your suggestions have been registered and sent to our product team. Thank you for choosing HRdownloads, Amber! JM Joelle M. HR Director Non-Profit Organization Management Used the software for: 2+ years ### "HR Downloads User" June 5, 2023 5.0 Great I recommend it for sure with the online training. Pros We utilize the training features on a daily basis. It is incorporated with our onboarding Cons Sometimes it take too many clicks to get what I need. Review Source Response from Citation Canada February 9, 2024 I'm happy that our training has proven to be a core product for your onboarding. To find what you need, we're continually updating our search functionality to make it quicker and easier and have launched updates this past year to help. Thanks again for being an HRdownloads customer! MB Melissa B. People and Culture Generalist Non-Profit Organization Management Used the software for: 2+ years ### "Quality HRIS!" February 9, 2024 5.0 Pros I really like that HRdownloads has a large training catalogue for various industries. Our employees have found these trainings to be extremely helpful in their professional development. Cons At the moment, I have no things that I like least. Review Source Response from Citation Canada April 18, 2024 We greatly appreciate your positive feedback! We're thrilled to hear that our training course are playing a key role in the professional development of your employees! JK Jacqueline K. Payroll and HR Specialist Real Estate Used the software for: 2+ years ### "Training on the Go with HRdownloads" February 9, 2024 4.0 Good, especially for providing remote training for new hires. Pros Remote employees can get trained easily. Cons Status changes are not the easiest on a mass change basis. Review Source Response from Citation Canada February 13, 2024 Thanks for the review and glad that our employee training has been a valued resource for you and your team. AB Allegra B. People Services Coordinator Hospital & Health Care Used the software for: 2+ years ### "Allegra Barss - People Services Coordinator" December 20, 2019 5.0 Excellent, worth while, and rewarding. Pros The customer service at HR Downloads is outstanding, the quickness of daily customer support given when facing a smaller problem really helps when our employees have specific time scheduled to their training and we can get the problem solved with them that same day. I am often explained the WHY of the problem as well. Which helps build great communication and realistic expectationd between I, the administrator, and the HR Downloads employee. Cons As we are now in the new updated Beta version, I feel as though I am still having trouble deciphering where certain items are. Review Source DG Diane G. Human Resources Manager Non-Profit Organization Management Used the software for: 2+ years ### "HRDownloads" December 19, 2019 4.0 Good experience over the years. Team is responsive to any issues. Pros The company keeps it updated with new information and service offerings Cons Because there is so much content now from when I first started using it, it can be challenging filtering results to find what you're looking for quickly. Review Source CC Cindy C. Director of Operations Medical Practice Used the software for: 1-2 years ### "HRdownloads" December 19, 2019 5.0 I am tackling our office Manual at the moment. I am able to access the software anytime, anywhere which also helps me stay on target and not giving up my family time. Pros Wow, where do I begin....this software in my opinion is fantastic. Staying Current is the key in this fast paced country. Safes me a lot of time when I need to research any policies...it just a click of a button. Great tool to have when you want create your own policy manual and keep nice and tidy with any misunderstandings(employee). HRdownloads is having an HR in the office without the added salary. Cons Not understanding the capability and power of this software. Reason for choosing Citation Canada HRdownloads just made a lot of sense Review Source Response from Citation Canada March 22, 2022 Thanks for the taking the time to leave such a thoughtful review Cindy! AD Ashley D. HR Assistant Insurance Used the software for: 1-2 years ### "Satisfied with HR Downloads" December 16, 2019 5.0 Very Satisfied :) Pros Quick Response Time When issues/questions occur, easy to send out polls and training Cons Having to update different sections of the software. If an employee quits, I have to deactivate the employee but also go and remove them from different lists. it this was streamlined it would reduce the chance of missing something! Review Source LW Lindsay W. Operations Manager Sports Used the software for: 1-2 years ### "Extremely Easy to Use" December 19, 2019 4.0 Pros The online training and new reminder function is great! It's easy to set-up and send out to your employees. Cons I wish there were other options for the billing, I use the training but not the fundamentals as much. I would prefer an option for a 6 month package. Review Source RAS Rose Anne S. Office/HR Manager Insurance Used the software for: 2+ years ### "HR Downloads rocks!" December 11, 2019 4.0 We have truly benefited on many occasions from the Live HR advice. The people are amazing! Pros Great assistance when implementing policies, a lot of variety and offers a wide variety. The forms are downloadable and customized with our logo. Cons Would love to see a full HRIS incorporated, leave tracking and social interaction for employees as well Reason for choosing Citation Canada HR Downloads was all encompassing and offers employee training Review Source SM Shana M. Community Program Director Non-Profit Organization Management Used the software for: 2+ years ### "HR Downloads Review" December 19, 2019 4.0 Overall, we have found it very helpful to have access to HR Downloads. We do not have an HR expert on our small team so it is helpful to have the service. Pros I like how easy it is to use and how quickly i can chat with customer support. Cons I find that at times I am receiving different support/information from the HR consultants which can sometimes be confusing when dealing with the same issue. Review Source GW Gillian W. Administrative Assistant Construction Used the software for: 6-12 months ### "Great Resource" June 11, 2020 5.0 I have had no issues using HR Downloads as a training resource and am able to easily register new employees and assign tasks. Pros HR Downloads has a lot of great resources for training and development of employees, as well as HR advice and information. The training modules themselves are also very informative and the HR Toolbox has a lot of great tools for the workplace. Cons I find the bundling feature a little hard to maneuver and understand. It doesn't really work for me, but it's not really that necessary. Review Source JR John R. VP Operations Restaurants Used the software for: Less than 6 months ### "Great Software" July 25, 2019 5.0 Pros This is a great product for training your team. Cons Some of the content is a bit long, but that is really the only issue. Review Source Response from Citation Canada July 26, 2019 Thank you for your feedback, John! We are so happy to hear that you've had success training your team using HRdownloads. Please reach out if you have any questions. We're here to help! HRdownloads E: support@hrdownloads.com T: 1-877-438-9763 Similar Products Featured