--- title: "itemit Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is itemit the right Asset Tracking solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/172615/itemit/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- itemit 4.8 (71) [View alternatives](https://www.capterra.com/p/172615/itemit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of itemit Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews DH Doyle H Creative ManagerMedia Production, 10,001+ employeesUsed the software for: Less than 6 months. “We use it as a Video Production organization and it is a life saver when it comes to tracking where things are and maintenance schedules.“ March 18, 2025 AW Andre W Principal Test EngineerDesign, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Initially there was no way to mute a very loud beeping sound from the scanner during scans which was becoming a distraction to other staff.“ March 25, 2025 JM James M Technical account managerReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “I like how it simplifies asset management with features like QR code and RFID tagging, cloud-based tracking, and an easy-to-use interface.“ March 13, 2025 JM Joanne M Support ManagerFacilities Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The app doesnt have as many functions as the web page.“ March 13, 2025 DH Dave H Senior Technical ManagerHigher Education, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “You can use it on a desktop, laptop, mobile phone and tablet“ March 13, 2025 JM James M Technical account managerReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “Paying per user has limited our use of the system.“ March 13, 2025 RT Roy T AssociateFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “Interface is very easy to use and customize for any kind of labelling or tagging we need that wasn't available right out of the box. “ October 23, 2025 EW Elinor W EcologistEnvironmental Services, 201 - 500 employeesUsed the software for: More than 2 years. “Sometimes the app crashes or doesn't show the information properly“ August 4, 2023 ## Showing most helpful reviews Showing 1-25 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Richard G. Business Excellence Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Great Solution For Tracking Products" December 19, 2018 5.0 The support team have been excellent from the early stages when we were assessing a number of providers, through a trial period to help the evaluation process right through to training and feedback from the teams using the software. That's the aspect that impresses me most is the after sales support Pros The simplicity and ease of use. Also the metal barcode tags are really good too as many of the items we need to track are long and frequently have an oil based coating on them and the stick on labels aren't really ideal for Cons We don't use the full functionality of the software but what we use is ideal for us Review Source Response from RedBite Solutions December 24, 2018 We're very glad to see you've been using itemit for a while and that you haven't run into any issues. Here at itemit we love to see when our software is being used and appreciated for a while and love to hear feedback such as this, so thank you! If you ever need anything or have any suggestions on how we can improve the app further, we'd love to hear from you, just email us at team@itemit.com. Thanks again! Ben AK Ashley K. Head of Survey Environmental Services Used the software for: 1-2 years ### "Great Customisable Product" March 18, 2025 5.0 Overall experience is positive and has changed how we manage our assets for the better. Pros The level of customisation is significant for our use and unmatched by other available products. Itemit are also great at taking onboard feedback and actioning. Cons The information visible for each user type isn't customisable, but it would be a great improvement if it were. Alternatives considered [Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/) Reason for choosing itemit The customisation available in itemit was unmatched by the others. Review Source Response from RedBite Solutions April 11, 2025 Thank you so much for leaving us a review, Ashley! We're so pleased to hear itemit has positively changed how you manage your assets. We're especially glad the level of customisation has worked well for your needs. We really appreciate your suggestion about making the information visible for each user type more customisable and we’ll take your feedback on board and pass it back to the team. Thanks again! ML Morgan L. Site Manager Business Supplies and Equipment Used the software for: Less than 6 months ### "Finally, Asset Management That Works at Scale" October 2, 2026 5.0 Our overall experience with itemit has been very positive. We manage a large and diverse range of assets, from everyday equipment and tools to construction equipment and live performance assets, and itemit has made the whole process much easier to manage. One of the things that stands out most for us is the UI and overall user experience. The interface feels clean, modern and intuitive without being overloaded with unnecessary complexity. Even with a large variety of assets, it is easy to navigate, find the information we need and understand where things are. This has also made it much easier to introduce the system to different people across the company. You don't need much training to understand how to use it, whether you're checking an asset, scanning a QR code or simply looking up equipment information. Overall, it feels like a well thought-out product that makes asset management feel much less complicated than it actually is. Pros We are a fairly large company with a wide range of equipment and assets across different areas of the business. Our inventory isn't limited to standard office equipment plus that we also deal with live performance and event equipment, technical gear, tools, and occasionally construction-related assets. One of the things we like most about itemit is that it is flexible enough to handle all of these without making the system overly complicated as UI/UX is probably the most important factor when handling large data for tracking acitivities. We can organise assets into different categories, attach the information that matters to each item, and use QR codes to quickly identify and update equipment. Cons Nothing significant so far. For the way we use itemit, it has handled our needs very well, especially considering the variety of equipment we manage across different parts of the business. The platform has been straightforward to use and we haven't encountered any major limitations that have affected our day-to-day operations given also that the itemit team has been very supportive and improve the feature frequently. Review Source LD Lisa D. HR Construction Used the software for: Less than 6 months ### "Excellent system" December 22, 2021 5.0 Excellent Pros Easy to track who has got what and when! Cons There is nothing I have experienced that is not useful Review Source DH Dave H. Senior Technical Manager Higher Education Used the software for: 1-2 years ### "Best of the bunch" March 13, 2025 5.0 It's a doddle to use - importing data is easy, adding items is easy, structuring assets by location/type etc is easy and reporting is easy. This is important as it is used by a wide variety of people, each with different needs for the system and this is by far the easiest to solve all of those problems in one package. Pros You can use it on a desktop, laptop, mobile phone and tablet Entirely web based Intuitive to use Can store documents related to the items being recorded Scanning is so easy to both add items and to move them between locations or book them out. Customisable data fields. Email reminders are automatically sent out for service schedules etc Unlimited end users so everyone can see our assets and book them Ability to restrict certain types of equipment to certain groups of people Cons The main page for an item can be a bit busy as all details are displayed on one page. It would be nice to break that up a bit with the ability to change colours or contrast to make blocks of data pop out a bit more. Alternatives considered [Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/)[Quartzy](https://www.capterra.com/p/189585/Quartzy/) Reason for choosing itemit Asset Panda was far too complex to set up in the first place and would have discouraged end users. Quartzy is clunky and did not offer a QR code system Switched from [Kaizen Asset Manager Web Edition](https://www.capterra.com/p/104594/Asset-Manager-Web-Edition/) Kaizen's barcoding system was not great and customisable fields were not flexible enought Review Source Response from RedBite Solutions April 11, 2025 Happy to have received your feedback, Dave! We're really pleased to hear that itemit has been easy to use across your team and has helped simplify asset tracking for such a wide range of users. We appreciate your suggestion about improving the layout of the item page and we’ll definitely pass this on to the team, as we’re always looking to make the experience even better. JM Jay M. Technical operations manager Real Estate Used the software for: 1-2 years ### "A great solution to managing company assets" March 18, 2025 5.0 Itemit has effectively streamlined our entire hardware management process which used to be a manually updated spreadsheet. Pros It is straight forward to use and all localised so my team do not have to go digging for information that can be lost or worse spread out over multiple spreadsheets! Cons Cost per license. I wish I could add as many users as I needed. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Many reasons but mostly it was not fit for purpose Review Source Response from RedBite Solutions April 11, 2025 Happy to have received your feedback, Jay. And we're really glad to hear that itemit has helped streamline your hardware management and made things easier for your team. We appreciate you sharing your thoughts around licensing too. We'll take that feedback on board and pass it back to the team as we continue to look at ways to improve. RM Ray M. Director of IT Construction Used the software for: 2+ years ### "ItemIt-Ideal for SMB!" March 18, 2025 5.0 It works well and is affordable. It keeps track of all hardware assigned to users. Pros Easy to use web application to track IT inventory. Cons Sometimes difficult to search and hard to find archived items. Alternatives considered [Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/) Reason for choosing itemit Ease of use and affordable. ItemIt meets our budget needs. Review Source Response from RedBite Solutions April 11, 2025 Hi Ray, thank you for your feedback. We're really pleased to hear itemit is working well for you and helping with tracking your IT inventory. We appreciate your comments on search and archived items. We've recently introduced a new AI-powered search and filter using natural language, which should make it quicker and easier to find what you need, do take a look and let us know your thoughts. AH Andrew H. Managing Director Construction Used the software for: 1-2 years ### "itemit Asset Register" March 13, 2025 5.0 Great overall experience with itemit when compared to other products. Pros After creating an asset list in itemit, we added bespoke QR codes to each of these assets, now we just scan the codes to book out to staff for the tasks they have to complete. Cons We had some small niggles with the old app, however the last update cured this. Alternatives considered [ON!Track](https://www.capterra.com/p/163550/ON-Track-Asset-Management/) Reason for choosing itemit Ease of use because it was available on an app with the ability to add QR codes. Review Source RT Roy T. Associate Financial Services Used the software for: 1-2 years ### "Easy to use inventory tracking option." October 23, 2025 4.0 Itemit has been straight forward and easy to use. Nothing overly frustrating in any manner for the last 2ish years we have been using it. Pros Interface is very easy to use and customize for any kind of labelling or tagging we need that wasn't available right out of the box. Customer support has been very helpful even with the time zone difference - we're located in US Eastern. The QR Code stickers we use to help track our devices have been very useful as well to not only find out which of our users have a specific device, it also helps us find out how long it has been since its last scan. Adding the details to an Item's profile is straight forward and easy to do. It's also great when working with others on our infrastructure support team on management side to so who last worked with any of the Items and follow up with anything needed for it or general status check. Cons I would like to have some more control options when managing our account on the payment side. We received reminders of the upcoming auto-renewal, but when trying to follow the links the email notification provided, it doesn't seem to work properly. It sends us to the log in page, but after logging in, it just sends us to the home page rather than the account settings to check or update our info. I also would like to have received the documentation for renewal earlier than the actual renewal date so that we can process everything on our end, such as checking the pricing and getting approvals. Review Source VR Verified Reviewer IT Manager Primary/Secondary Education Used the software for: Less than 6 months ### "ItemIt Positive Review" December 12, 2025 5.0 Fantastic from start to finish. \[sensitive content hidden\] has been amazing from the demo through to product support. Would recommend. Pros Simple to use and to import items from old system. Simple scanning of QR codes from tags purchased. Easily identify items on different sites. Reporting function to report on current assets, those that need replacing and current values. Scaleable across multi sites. Cons None. No issues or drawbacks found so far. Review Source KM Karen M. Conservation manager Construction Used the software for: 2+ years ### "Great app for asset management" March 13, 2025 5.0 It has improved planning and resource allocation, the interface is simple and easy to adopt. Pros Really simple to use - it has helped enormously in being able to track and manage our work equipment. Being able to export reports is also helpful. Cons We have not yet found a way to overcome human error - people removing items from store without checking it out on itemit. That's more a company culture issues than anything to do with itemit. Review Source Response from RedBite Solutions April 11, 2025 Hi Karen, we’re glad to hear that itemit has helped with planning and resource allocation! It's great that the simplicity of the interface has made it easy for your team to track and manage equipment. Thank you for sharing your experience, and we're always here to support you as you continue using itemit! JM Joanne M. Support Manager Facilities Services Used the software for: 2+ years ### "Happy With Ease" March 13, 2025 5.0 Happy with Itemit and how easy it is to use. Pros The ease of tagging items, the report section has lots of options to drill down to find what you need. The website is easy to use. Cons The app doesnt have as many functions as the web page. I am out and about alot and would love to be able to find more information easier. Review Source JT Jackson T. Operations Coordinator Consumer Goods Used the software for: Less than 6 months ### "Simple and Effective Asset Management" March 14, 2025 5.0 Pros Itemit ensures our team members have full visibility of our assets to avoid double bookings. The app is user-friendly which makes the entire process simple and effective. Cons A couple of team members reported the app runs slower on older devices. Review Source Response from RedBite Solutions April 11, 2025 Hi Jackson, we appreciate the lovely feedback and really glad to hear itemit has made asset management simple and effective for your team. We appreciate you flagging the app performance on older devices and we'll pass your feedback on to the team as we continue improving the experience for everyone. Thank you! EW Elinor W. Ecologist Environmental Services Used the software for: 2+ years ### "Easy to use, and helps track equipment" August 4, 2023 4.0 Good for chasing people with equipment, or to see who has what in a large company. Pros Being able to see who has checked out items, so we can do inventory checks Cons Sometimes the app crashes or doesn't show the information properly Review Source Response from RedBite Solutions August 8, 2023 Hi Elinor, Thanks so much for your kind words. We are delighted itemit is enabling you to keep track of all your equipment, especially in a large company. I will pass your feedback to the team here to ensure you're always able to see the information you need. Thanks so much and take care! AP Abi P. Ecologist Environmental Services Used the software for: 2+ years ### "itemit is an essential tool for equipment management" August 22, 2023 5.0 Being able to itemize, manage, and track 900+ items of equipment. Pros Its intuitive use, being able to see the location of where an item was last checked in/out, and the ability to upload user guides to the items. Cons System glitches, e.g. items checked in via the app don't update on the web version and vise versa. Review Source Response from RedBite Solutions August 23, 2023 Hi Abi, Thanks so much for leaving us a review, really appreciate it! So glad you're getting so much benefit from itemit. In terms of your check ins - drop us an email team@itemit.com and we'll get that looked into right away for you. Thanks again! CS Charlotte S. Senior Engineer Utilities Used the software for: 2+ years ### "Excellent customer service, great product for reasonable price" August 15, 2023 5.0 Product is easy to use and customisable to many use cases. Pros The customer service from Itemit is always excellent, personable and timely. Cons Initial set up to customise in the most logical way takes time but is worth it. Review Source Response from RedBite Solutions August 17, 2023 Thanks so much for taking the time to leave us a review, Charlotte. We're so pleased you find itemit so easy to use and good value for money! KT Katie T. Smallworks Coordinator Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Replacing our Spreadsheets" August 18, 2023 5.0 Positive - not really had chance to use it much as we're still in crossover period, but envisage us relying on it for our calibrated equipment pretty heavily Pros Support in making this product work for our needs was really good Cons Upload en-masse of existing certification for specific inventory could have been a lot smoother rather than having to upload everything individually Review Source Response from RedBite Solutions August 23, 2023 Hey Katie, Thanks so much for taking the time to leave us a review. Appreciate your feedback! itemit is such a brilliant replacement and upgrade form a spreadsheet, I'm so pleased you're already reaping those benefits. Great feedback on your mass upload of certification too - I'll pass that over to the team here. Thanks again! AC Anthony C. Network Optimiser Utilities Used the software for: 1-2 years ### "Easy To Use" December 2, 2019 5.0 Great overall I have had very little issues, many areas to imput data and pictures Pros Simple and easy to use in the field. Great visibility on app. We should never loose one of our sensors again!! Cons GPRS locations slightly different depending if i'm using my phone or tablet to deploy the device Reason for choosing itemit Our company advised us to start trialling the product and I believe we will keep on using it!! Review Source Response from RedBite Solutions December 4, 2019 Hi Anthony, Thank you so much for taking the time to leave us a review - we're delighted you find itemit so easy to use. Have a great day! The itemit Team RS Rob S. Maintenance and Repair Co ordinator Consumer Services Used the software for: Less than 6 months ### "A much needed solution to manage our assets." August 7, 2023 5.0 This tool seemed to fit our needs and more. Early days but totally confident we have what we need to manage our growing asset list. Pros Being able to tag items with Custom QR Tags which are readable using a mobile phone.The abilty to import your existing asset spreadsheet and add as much information as you need. Cons Having the option to change the way all your assets are displayed when opened. Sorry if there is an option.Currently set to alphabetical order. Review Source Response from RedBite Solutions August 9, 2023 Hi Rob, Thank you so much for taking the time to give us your feedback. So chuffed you are loving itemit. We can't wait to see what we can achieve together! I'll pass back your feedback on the ordering of assets displayed too - sounds like a great shout to me! TW Tomasz W. Facilities Director Farming Used the software for: Less than 6 months ### "Thank You !!!" August 25, 2023 4.0 Very Happy Pros Easy access, very fast way of adding items, Cons When I press on chat with us I got lots of options to press to get automatic option but I could not write anything Reason for choosing itemit Recommendation Review Source AQ Ash Q. Estimator/Logistics Manager Construction Used the software for: Less than 6 months ### "Great system and support to match" April 25, 2019 5.0 This product has changed to way we work for the better. Before we invested in ItemIt we was unsure where any of our plant items were, which took up time and money. Now we are able to track each item either on our desktops or the app with ease. The support from the guys in itemIt HQ is second to none. Pros This soft ware is very easy to use with clear interface and great support. Cons Nothing worth mentioning as we have had no problems what so ever. Review Source Response from RedBite Solutions November 22, 2019 Hi Ash, Thanks so much for taking the time to leave us a review. We're delighted itemit has changed the way you work for the better. The itemit Team KH KATARZYNA H. Managing Director Import and Export Used the software for: 6-12 months ### "Great and esay to use" December 11, 2018 5.0 Pros Very easy to use, great functions like notifications and reminders. User friendly way to manage assets. Cons At the time when we were inserting our products into itemit there was no function to upload data at once from excel Review Source Response from RedBite Solutions December 20, 2018 Hi Katarzyna, We're very glad to hear that you're finding itemit user friendly and easy to use and thank you for the review! Here at itemit, we're always happy to see that improving our app in terms of functions and features makes a real difference to our customers. If you ever need anything or have any suggestions on how we can improve the app further, we'd love to hear from you, just email us at team@itemit.com. Thanks again! Ben GJ Grant J. Database/Technology Assistant Events Services Used the software for: Less than 6 months ### "technology tracking" November 26, 2019 5.0 Pros it is so easy to in put information and keep track of all of the technology we take from show to show Cons some times the app does not updat for a long time after changing it in the web one Review Source Response from RedBite Solutions November 27, 2019 Hi Grant, Many thanks for taking the time to leave us a review, we really appreciate it. We release regular updates to the system which often include improvements to speed and performance. Please do double check that you have the latest version of the app. If you do find anything you think could be improved, just drop us an email to team@itemit.com and we will resolve this for you. Thanks The itemit Team CS Calum S. General Manager Hospitality Used the software for: Less than 6 months ### "Excellent software!" December 30, 2020 5.0 Pros Catered for our exact needs! Other products weren't able to offer the same. Cons Could be slightly more user friendly, requires a bit of searching for different features. Review Source CO Ciaran O. Director Construction Used the software for: 2+ years ### "Great Customer Service " December 8, 2025 5.0 Customer support has been outstanding—always responsive and helpful whenever I’ve had questions. Overall, Itemit has improved efficiency and provided great value for our operations. Pros The customer service team is consistently responsive and helpful. They address queries promptly and provide clear, practical solutions, making the overall experience smooth and reliable. Cons There are no downsides that I’ve experienced so far. I’m confident this will continue, and if anything does come up, I’m sure it will be resolved quickly. 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