Who Uses This Software?

Anyone and everyone, from solo practitioners to multi-nationals!


Average Ratings

18 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Contact Osprey Approach for a pricing quote.
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Pracctice
  • ospreyapproach.com
  • Founded 1988
  • United Kingdom

About Osprey Approach

Cloud based practice management and case management solutions for law firms.


Osprey Approach Features

  • Billing & Invoicing
  • Calendar Management
  • Client Portal
  • Conflict Management
  • Contract Management
  • CRM
  • Document Management
  • Email Management
  • Legal Case Management
  • Task Management
  • Time Tracking
  • Trust Accounting
  • Billing Management
  • Calendar Management
  • Case Notes
  • Client Management
  • Communication Tracking
  • Conflict Management
  • Corporations
  • Court Management
  • Discovery Management
  • Docket Management
  • Document Management
  • Expense Tracking
  • Government
  • Law Firms
  • Records Management
  • Task Management
  • Time Tracking
  • Trust Accounting

Osprey Approach Reviews Recently Reviewed!


Overall a decent case management product

May 05, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Does most of what I need well, including document production and accounts. Has a lot more features I do not use or have the time to set up. Recent upgrade to Osprey Approach is a huge improvement over the previous version.

Competitively priced (despite a recent hike).

Cons: Too many features/functions are difficult to find and Osprey need to do something to stop the system reverting to a previous client's details when changing pages just because the matter number has not been entered on the matter history page.

The minimum subscription is 3 licences when I only need 2. It's still cheaper than alternatives though.

Overall: I was introduced to Osprey at a previous job. When I set up my own firm I stuck with Osprey because it does everything I need (and probably a fair bit more). I have been courted by alternatives but the additional benefits of those systems do not justify their higher costs.

Osprey Approach: Comprehensive, Intergrated & Excellent!

Apr 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Osprey is entirely web-based which makes access very easy, across all devices. The reporting and accounts function is very comprehensive and helps with accounts rule compliance. The integration between the accounts and the case management is seamless so nothing goes missing.

Cons: There is a requirement for a good internet connection as the software is web-based. However this is not a criticism per-se.

Overall: Overall experience is excellent. The software is fast, easy to use and the support team is excellent. The training is very comprehensive and when utilised properly and fully, a firm can benefit greatly from it.

It is brilliant

Feb 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very intuitive to use and the customer service is fantastic.

I can work from home or just about anywhere with Osprey Approach. I cannot recommend it enough.

Cons: I cannot think of a thing. I am not sure about the online documents creator and editor but that is the way things are since every browser apart from Internet Explorer gave up support for ActiveX plugins.

Vendor Response

by Pracctice on March 06, 2019

Hi Steven,

Thank you for your fantastic review!

Thanks,
The Osprey Team

Osprey Review

May 13, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is responsive to demands, which means that navigating through matters and ledgers is next to seamless, allowing for quick reviews of files and documentation. The software looks great and is incredibly user friendly.

Cons: The software can often take some time to generate a document, but that may be down to my computer speed as oppose to the software itself.

Overall: My overall experience with Osprey Approach is a positive one. The check out system is very reliable and allows for constant review of documentation. The software is aesthetically pleasing and user friendly and I would recommend this software to all colleagues.

Osprey Accounts Review

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly and easy to amend corrections unlike others! (sage)

Cons: It can be slow loading or freeze as its internet based

Overall: Only been using Osprey since being with Hennings Solicitors for 9 months and found it very easy to pick up and use. If and when I have had a question its been answered and resolved quickly. We don't use Oprey to its fullest potential but what we do use is excellent!

Vendor Response

by Pracctice on April 01, 2019

Hi Nicola,

Thank you so much for your review and feedback.

The Osprey Team

Osprey

Apr 30, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very easy to navigate and it is very quick to get your head around. Easy to load clients when needed.

Cons: I think the integration with Silverlight needs tweaking.

Vendor Response

by Pracctice on May 01, 2019

Hello,

Thank you for your review.

Our Silverlight integration has recently been updated. If you would like to learn more about the different document generation options, contact support.

Thanks,
The Osprey Team

Opsrey Approach

May 09, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using Osprey system since 2017 when it was in it's old format and look however with the update using their logo colour was smart and it makes the system look more sleek and modern, and when needed help or support they are always quick and efficent.

Cons: printing certain pages can be difficult at times however once you get passed it you are able to do so.

Overall: Quick and easy archiving system, new matters and client numbers are made within minutes it's amazing piece of software.

Good Job

May 13, 2019
5/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, looks nice and professional and simple to guide around

Cons: Time taken to upload files makes the process longer

Overall: Good

Vendor Response

by Pracctice on May 14, 2019

Hi Amrita,

Thank you for your review. The time taken to upload files may be due to your internal internet speed or computer memory. Feel free to call support for our guide on testing internet speed

Osprey Review

May 13, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: It was very user friendly and there was plenty of training provided.

Cons: Sometimes it would crash and you would lose work on matters.

Overall: The recent improvements have made it better but I think there are still a few kinks to be worked out.

An Excellent CMS

May 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy and user friendly CMS which meets all requirements for day to day of running a law firm.

Cons: improve saving facility for documents open for longer 15 minutes

Excellent

Apr 30, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does what it says almost simply and easily.

Cons: Bit clunky and wide-screen. Though have seen others much more expensive much worse.

Overall: Worth it and great customer support.

Osprey

Apr 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use. Support line is always very quick

Cons: There is nothing that I am unhappy with.

Vendor Response

by Pracctice on April 04, 2019

Hi Sam,

Thank you very much for your review, we love hearing great feedback!

REview

May 13, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the program is easy to use and accessible to all members of staff

Cons: can take a while to load, could be more streamlined

Overall: good

User experience

May 03, 2019
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: it is relatively quick, even when the network is struggling the software is usually responsive.

Cons: The software is not flexible. Search options are not user friendly. Several tasks must be carried out manually for example time stamps requires about 5-7 manual steps to complete a simply task such as sending an email.

Folders do not tend to hold documents or correspondence - everything seems to appear on one page.

Unable to select and delete more than one item from Osprey once uploaded

Overall: It is relatively easy to get used to. Flexibility in use would make UX better

Vendor Response

by Pracctice on May 07, 2019

Hi Fazl,

Thank you for your review, you have made some useful points which we would love to understand further. I will be in touch privately to explore how we can improve the software based on your experience.

Thanks,
The Osprey Team

Next Gen

Apr 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use this software on a daily basis and it has made building client files and also logging crucial information, far easier than the other system we used. The billing platform within the package is second to none and struggle to see any other package that can offer a simplistic but effective way regards this.

Cons: At first it appeared to have to many options to get to where you needed to go regards getting to attendance notes and locating files.

Overall: I think that as a whole package it fits in perfectly with our day to day business and offers a platform which is very diverse in all the business areas that we are part of. very good package.

Update not as good as original

Apr 09, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The new design is nicer, and it's obviously a more modern approach

Cons: Some feature updates are not as easy accessible as previous

Overall: It's been okay, had some problems with the features but have resolved with the customer service team. Some features aren't working as well as previously did.

Vendor Response

by Pracctice on April 11, 2019

Hi Callum,

Thank you for your review we are continuously updating the software with new features. I have passed this onto our support team so they can help you with any features you are struggling to access.

Thank you,
The Osprey Team

sharfaa's review on osprey

May 03, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: easy to use

not much training to get familiar with it

time recording is easy

Cons: times out and logs me off

doesn't save my latest editing to the docs

Overall: good

Vendor Response

by Pracctice on May 08, 2019

Hi Sharfaa,

Thank you for your review. Sorry to hear you're having an issue, I will get a member of our support team to get in touch to find out why you are being logged out.

Thanks,
The Osprey team

Easy, fast and Useful

May 13, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: software is easy to navigate, and fast system.

Cons: Sometimes the system signs you out when typing letter or posting time recording.

Overall: Easy, fast system, however signing out issues need to be sorted

Vendor Response

by Pracctice on May 14, 2019

Hi Chloe,

Thank you for your review, the issue you are having regarding being signed out is currently being investigated by our development team, I'm sure they will have this resolved soon!

Thanks,
The Osprey team