# Osprey Approach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Osprey Approach the right Law Practice Management solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172620/Osprey-Approach/reviews --- Osprey Approach 3.9 (30) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Osprey Approach Ease of use 4.0 Customer Service 4.3 ## Pros and Cons in Reviews LP Lesley P PartnerLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “We also have some accounts shared by part timers - the new security makes that very difficult and Osprey are claiming that that is not allowed despite us making it very clear that we did that when we first looked“ July 20, 2020 ## Showing most helpful reviews Showing 1-25 of 30 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Receptionist Legal Services Used the software for: 1-2 years ### "Opsrey Approach" May 9, 2019 5.0 Quick and easy archiving system, new matters and client numbers are made within minutes it's amazing piece of software. Pros I have been using Osprey system since 2017 when it was in it's old format and look however with the update using their logo colour was smart and it makes the system look more sleek and modern, and when needed help or support they are always quick and efficent. Cons printing certain pages can be difficult at times however once you get passed it you are able to do so. Review Source SK Steven K. Sole Propietor Law Practice Used the software for: 2+ years ### "It is brilliant" February 27, 2019 5.0 Pros Very intuitive to use and the customer service is fantastic. I can work from home or just about anywhere with Osprey Approach. I cannot recommend it enough. Cons I cannot think of a thing. I am not sure about the online documents creator and editor but that is the way things are since every browser apart from Internet Explorer gave up support for ActiveX plugins. Review Source Response from Pracctice March 6, 2019 Hi Steven, Thank you for your fantastic review! Thanks, The Osprey Team NH Nosheen H. Paralegal Law Practice Used the software for: 2+ years ### "My Osprey" June 3, 2019 3.0 Easy to read ledgers make it fast and efficient to work out funds on account, any disbursements etc. Pros easy to use functionality anyone can easily pick up the basics without any training. Great customer service team who are always there to help and are really friendly! New updated interface/ user screen is more appealing. Cons upload time take too long. freezes if file is over a certain amount and has to be refreshed several times for it to work again. Review Source NL Nicola L. Legal Accounts Clerk Law Practice Used the software for: 2+ years ### "Osprey Accounts Review" March 27, 2019 5.0 Only been using Osprey since being with Hennings Solicitors for 9 months and found it very easy to pick up and use. If and when I have had a question its been answered and resolved quickly. We don't use Oprey to its fullest potential but what we do use is excellent! Pros Very user friendly and easy to amend corrections unlike others! (sage) Cons It can be slow loading or freeze as its internet based Review Source Response from Pracctice April 1, 2019 Hi Nicola, Thank you so much for your review and feedback. The Osprey Team AIC Alexis Imogen C. Paralegal Law Practice Used the software for: 1-2 years ### "A great tool " June 3, 2019 5.0 Pros I love how easy to use it is. I came into my current role knowing absolutely nothing about how to use any system like Osprey and taught myself how to use it with ease. Cons I'm not 100% sure if this is an Osprey Problem or our internet or a combination of the both but every so often I just can't use my normal web link to access osprey, and I actually had to contact the help centre to organise an alternative link that I could use during these periods. Until this was arranged it was annoying being unable to use it for a day or 2. Review Source JH Jayne H. n/a Legal Services Used the software for: 2+ years ### "Long term customer" May 29, 2019 4.0 We have now been able to use electronic forms for our police station attendances thus making progress towards a paper-lite office. Pros Ease of use, the software is easy to navigate and customise to suit our requirements. Cons The addins do not work properly with our standard letters and there is little prospect of this being resolved which is a shame and will cause us problems in the future. Review Source AB Amrita B. Trainee Solicitor Law Practice Used the software for: 2+ years ### "Good Job" May 13, 2019 5.0 Good Pros Easy to use, looks nice and professional and simple to guide around Cons Time taken to upload files makes the process longer Review Source Response from Pracctice May 14, 2019 Hi Amrita, Thank you for your review. The time taken to upload files may be due to your internal internet speed or computer memory. Feel free to call support for our guide on testing internet speed jA jamil A. Head of Operations Legal Services Used the software for: 2+ years ### "Long overdue upgrade" May 22, 2019 4.0 We wanted a case management system to help with our Conveyancing department mainly. Pros a fresh new look which makes it seems like you have upgraded from Windows 98 to Windows 10 Cons Uploading your own templates should have been made much more easier this time around. Review Source AK Annabel K. solicitor Law Practice Used the software for: 2+ years ### "review " June 4, 2019 1.0 Pros Nothing at all. I can't think of anything good to say about it. Cons Hard to use, slow, old-fashioned, not use-friendly, difficult to navigate, makes basic functions more complicated that it needs to be, inflexible. Review Source LD Luke D. Trainee Solicitor Law Practice Used the software for: 2+ years ### "Osprey Review" May 13, 2019 4.0 The recent improvements have made it better but I think there are still a few kinks to be worked out. Pros It was very user friendly and there was plenty of training provided. Cons Sometimes it would crash and you would lose work on matters. Review Source LP Lesley P. Partner Law Practice Used the software for: 2+ years ### "Fallen Behind" July 20, 2020 3.0 We moved onto this as our first case management system and were initially pleased with it. However since its "upgrade" we have become progressively disillusioned. If you want to use the desktop version its internet explorer or nothing if you want to print documents and that is very slow. The app is faster for printing documents but it does not allow bills to be printed and is difficult to use and badly laid out if you use it on the desktop. Chrome is much faster as a browser and saves time but it does not let you print anything at all. The helpdesk seems not to know what they are doing - for years we have had problems with the software just logging us out - after some three years they have finally suggested this might be because of our security on the computer (we use webroute). We also have some accounts shared by part timers - the new security makes that very difficult and Osprey are claiming that that is not allowed despite us making it very clear that we did that when we first looked Pros The accounts are clear and it's easy to set up new matters and search the database. Cons It does not provide one really good platform/browser to use it on. It is slow and unresponsive and support while superficially helpful seem unable to actually help on many occasions Review Source Response from Pracctice August 4, 2020 We are disappointed that you feel Osprey is not currently meeting your expectations and our Support & Implementation Manager has been liaising directly with you to address these concerns. Sharing user accounts is a security issue and is discouraged by the SRA. To ensure all of our customers remain safe and compliant with SRA advice, we have enabled enhanced security via two-factor authentication, which is not compatible with sharing user accounts. In addition, our software license has never permitted this. We want to work with you to enhance your use of Osprey, therefore, further training is being provided to you and your team to ensure that the requirements of QualitySolicitors Palmers are met. We are confident that after these training sessions have been completed, your issues will be fully resolved. VR Verified Reviewer pm Legal Services Used the software for: 2+ years ### "better out there" September 15, 2021 1.0 Very poor trying to deal with director. attitude problems Pros Seemed ok but we moved to another product Cons decided to move to a competitor product and then experience poor service from Osprey. Toys out of the pram stuff Review Source Response from Pracctice September 17, 2021 Thank you for leaving a review. We're disappointed to hear you had poor service from Osprey. We're usually rated extremely highly on the customer support we provide so we'd be keen to understand more about your experience. We're also sorry to hear you've moved to another product, but we hope that suits you better and if there's anything we can do to assist you in the future, please don't hesitate to contact. Thanks, The Osprey Team GB Gary B. Principal Law Practice Used the software for: 2+ years ### "Overall a decent case management product" May 5, 2019 4.0 I was introduced to Osprey at a previous job. When I set up my own firm I stuck with Osprey because it does everything I need (and probably a fair bit more). I have been courted by alternatives but the additional benefits of those systems do not justify their higher costs. Pros Does most of what I need well, including document production and accounts. Has a lot more features I do not use or have the time to set up. Recent upgrade to Osprey Approach is a huge improvement over the previous version. Competitively priced (despite a recent hike). Cons Too many features/functions are difficult to find and Osprey need to do something to stop the system reverting to a previous client's details when changing pages just because the matter number has not been entered on the matter history page. The minimum subscription is 3 licences when I only need 2. It's still cheaper than alternatives though. Reason for choosing Osprey Approach Familiarity, price and Osprey offering the functions I needed. Review Source VR Verified Reviewer IT Support Technician Law Practice Used the software for: 2+ years ### "A love hate relationship" May 22, 2019 4.0 The overall experience has been okay. Pros It is relatively easy to add in new templates, providing you know the codes to put in titles and names and things. It makes it somewhat easy to find all the information on that client. Cons The new update. I found the older version to be much easier to use. Review Source FB Fazl B. solicitor Legal Services Used the software for: 1-2 years ### "User experience" May 3, 2019 3.0 It is relatively easy to get used to. Flexibility in use would make UX better Pros it is relatively quick, even when the network is struggling the software is usually responsive. Cons The software is not flexible. Search options are not user friendly. Several tasks must be carried out manually for example time stamps requires about 5-7 manual steps to complete a simply task such as sending an email. Folders do not tend to hold documents or correspondence - everything seems to appear on one page. Unable to select and delete more than one item from Osprey once uploaded Review Source Response from Pracctice May 7, 2019 Hi Fazl, Thank you for your review, you have made some useful points which we would love to understand further. I will be in touch privately to explore how we can improve the software based on your experience. Thanks, The Osprey Team AS Alex S. Outsourced Accounts & New Business Manager Legal Services Used the software for: 2+ years ### "Osprey Approach: Comprehensive, Intergrated & Excellent!" April 30, 2019 5.0 Overall experience is excellent. The software is fast, easy to use and the support team is excellent. The training is very comprehensive and when utilised properly and fully, a firm can benefit greatly from it. Pros Osprey is entirely web-based which makes access very easy, across all devices. The reporting and accounts function is very comprehensive and helps with accounts rule compliance. The integration between the accounts and the case management is seamless so nothing goes missing. Cons There is a requirement for a good internet connection as the software is web-based. However this is not a criticism per-se. Review Source LR Lorraine R. Training & Compliance Assistant Law Practice Used the software for: 2+ years ### "a good case management system" May 22, 2019 4.0 Pros what i like most about this software is that it is user friendly and easy to train staff on the relevant features of the case management system and also if there are any issues the support staff are quick and helpful Cons There are a few issues with losing documents if the intranet goes down and perhaps a few more features could be added to the system in relation to emails as in documents attached to them - at the moment you can just import emails in but when sending emails all the documents attach. Also as a law firm the bundle package needs to be updated Review Source VR Verified Reviewer Trainee Solicitor Law Practice Used the software for: 2+ years ### "Does the job but a little clunky!" May 22, 2019 3.0 Pros I understand it is very good for our accounting team Cons The older version was more old fashioned looking and improvements have been made but the system remains clunky and does not have some of the more advanced features of other more modern case management systems. Review Source Response from Pracctice May 23, 2019 Hello, Osprey Approach contains a lot of advanced functionality that often requires a little additional training to make the most of. We offer unlimited all inclusive training as part of your licence. If there is any functionality you are looking for, please contact support! support@pracctice.net 0330 060 4940 VR Verified Reviewer Trainee Solicitor Law Practice Used the software for: 1-2 years ### "Osprey Review" May 13, 2019 4.0 My overall experience with Osprey Approach is a positive one. The check out system is very reliable and allows for constant review of documentation. The software is aesthetically pleasing and user friendly and I would recommend this software to all colleagues. Pros The software is responsive to demands, which means that navigating through matters and ledgers is next to seamless, allowing for quick reviews of files and documentation. The software looks great and is incredibly user friendly. Cons The software can often take some time to generate a document, but that may be down to my computer speed as oppose to the software itself. Review Source VR Verified Reviewer Paralegal Law Practice Used the software for: 2+ years ### "Osprey" April 30, 2019 4.0 Pros It is very easy to navigate and it is very quick to get your head around. Easy to load clients when needed. Cons I think the integration with Silverlight needs tweaking. Review Source Response from Pracctice May 1, 2019 Hello, Thank you for your review. Our Silverlight integration has recently been updated. If you would like to learn more about the different document generation options, contact support. Thanks, The Osprey Team MG Mohammad-Raza G. Trainee Solicitor Law Practice Used the software for: 2+ years ### "An Excellent CMS" May 3, 2019 5.0 Pros Very easy and user friendly CMS which meets all requirements for day to day of running a law firm. Cons improve saving facility for documents open for longer 15 minutes Review Source TK Taff K. Of Counsel Legal Services Used the software for: 2+ years ### "Excellent" April 30, 2019 4.0 Worth it and great customer support. Pros It does what it says almost simply and easily. Cons Bit clunky and wide-screen. Though have seen others much more expensive much worse. Review Source sD sharfaa D. senior paralegal Law Practice Used the software for: 1-2 years ### "sharfaa's review on osprey " May 3, 2019 3.0 good Pros easy to use not much training to get familiar with it time recording is easy Cons times out and logs me off doesn't save my latest editing to the docs Review Source Response from Pracctice May 8, 2019 Hi Sharfaa, Thank you for your review. Sorry to hear you're having an issue, I will get a member of our support team to get in touch to find out why you are being logged out. Thanks, The Osprey team SW Samantha W. Personal Assistant Law Practice Used the software for: 2+ years ### "Osprey" April 2, 2019 5.0 Pros It's easy to use. Support line is always very quick Cons There is nothing that I am unhappy with. Review Source Response from Pracctice April 4, 2019 Hi Sam, Thank you very much for your review, we love hearing great feedback! CT Craig T. Solicitor Law Practice Used the software for: 2+ years ### "REview" May 13, 2019 4.0 good Pros the program is easy to use and accessible to all members of staff Cons can take a while to load, could be more streamlined Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.