---
title: "BetterUnite Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about BetterUnite Software - reviews, pricing plans, popular comparisons to other Nonprofit CRM products and more."
source_url: "https://www.capterra.com/p/172631/BetterUnite/"
page_type: "product"
language: "en"
publication_date: "2026-11-09"
---

# 

 BetterUnite Software Review 2026: Features, Integrations, Pros & Cons

Last updated on November 9, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

BetterUnite

## What is BetterUnite?

BetterUnite is the complete software solution for nonprofits. Fundraising, Events, CRM and more - BetterUnite offers everything your organization needs with our all-in-one, easy to use software suite. We provide your organization with one unified, user-friendly software to manage all aspects of what nonprofits do every day. Tired of using two, three or more tools? Ditch the multiple subscriptions and supercharge your nonprofit with our complete fundraising and nonprofit management engine.

## What is BetterUnite used for?

[Fundraising](https://www.capterra.com/fundraising-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/)[Auction](https://www.capterra.com/auction-software/)

Recognitions

Shortlist

Best ease of use

Best value for money

Top alternative

Featured

Overall rating

Based on 39 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

$45

Other, Per Month

Free trial  
available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

-   Fundraising / 2025
-   Grant Management / 2025
-   Nonprofit CRM / 2025

Our "Best of" badge program showcases products with the highest ratings...

-   Donation Management / 2026
-   Event Management / 2026
-   Fundraising / 2026
-   Grant Management / 2026
-   Membership Management / 2026
-   Mobile Event Apps / 2026
-   Nonprofit / 2026
-   Nonprofit CRM / 2026
-   Virtual Event / 2026
-   Volunteer Management / 2026

Our "Best of" badge program showcases products with the highest ratings...

-   Donation Management / 2026
-   Event Management / 2026
-   Fundraising / 2026
-   Grant Management / 2026
-   Membership Management / 2026
-   Mobile Event Apps / 2026
-   Nonprofit / 2026
-   Nonprofit CRM / 2026
-   Virtual Event / 2026
-   Volunteer Management / 2026

Do you work for BetterUnite?[Manage this product listing](https://www.g2.com/products/betterunite/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### BetterUnite

4.9 (37)

VS.

[4.8 (513)](https://www.capterra.com/p/220131/Zeffy/reviews/)

Starting Price

$45

Other, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (37)

Ease Of Use

4.8 (872)

Value For Money

4.9 (37)

Value For Money

5.0 (775)

Customer Service

4.9 (37)

Customer Service

4.9 (752)

## BetterUnite alternatives

[4.5 (1,482)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/)

Starting price

$119.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.7 (388)](https://www.capterra.com/p/145329/Fundraising-Software/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.7 (1,288)](https://www.capterra.com/p/131207/Bloomerang/reviews/)

Starting price

$125.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.3 (620)](https://www.capterra.com/p/102088/NeonCRM/reviews/)

Starting price

$99.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/172631/BetterUnite/alternatives/)

## FAQs about BetterUnite

Overview

### Which roles and teams benefit most from BetterUnite?

BetterUnite is most used by nonprofit executive directors, development and advancement teams, and event professionals managing fundraising operations. Development associates and institutional advancement leaders track donors, campaigns, and supporter communications, while event managers, chairs, and coordinators organize registrations, ticketing, auctions, and gala logistics. Operations leaders oversee records, reporting, and day-to-day administrative processes.

Answer based on 37 reviews

Overview

### What company size and industries is BetterUnite built for?

BetterUnite is built for small nonprofit organizations, which represent 97% of reviewers, especially Non-Profit Organization Management at 62%. It serves executive directors, development professionals, board members, fundraisers, event managers, auctioneers, PTOs, and booster clubs. Midsize businesses account for 3% of reviewers, while fundraising represents 6% and architecture and planning 3%.

Answer based on 37 reviews

Features and Usability

### What are the key features of BetterUnite?

BetterUnite includes event management features centered on event scheduling, registration management, attendee management, and ticket sales. Payment processing supports donor checkout and optional processing-fee coverage, while mobile access supports guest check-in. Reporting also helps organizations review attendance, guest relationships, and giving activity.

Answer based on 13 reviews

Pricing

### How much does it cost and what fees or limitations are included?

BetterUnite starts at $45 per month for the Core plan, which includes all modules and a 3% platform fee. Pro costs $65 per month with a 2% platform fee and annual commitment, while Premier is $95 per month, billed annually, with zero platform fee. A free version and free trial are available.

Answer based on 8 reviews

Integrations

### Which third-party tools and platforms does BetterUnite integrate with?

BetterUnite integrates with over 10 third-party platforms for fundraising, CRM, marketing, and accounting. Catalog integrations include Chariot, Donatestock, Double the Donation, EMMA Live, Feathr, Fundraise Up, HubSpot Marketing Hub, Klaviyo, QuickBooks Online, Salesforce Sales Cloud, Shopify, Tessitura, Virtuous CRM+, and Zapier.

Getting Started and Support

### What training and onboarding options does BetterUnite offer?

BetterUnite provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced instruction.

Answer based on 4 reviews

Getting Started and Support

### What customer support options does BetterUnite offer, and how do users rate the experience?

BetterUnite offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as responsive, reliable, detailed, and helpful, with account representatives offering guidance. One reviewer reports that time-sensitive tickets can take too long to receive a response and that live assistance was unavailable.

Answer based on 10 reviews

Ease of use

### Is BetterUnite easy to use for fundraising and events?

BetterUnite makes fundraising, event registration, auctions, and donor management easy for many nonprofit teams. Staff, volunteers, and donors often find its web and mobile interface intuitive, with flexible templates and clear campaign setup. Some users need initial guidance for payout workflows or locating certain donation pages, but support helps address those questions.

Answer based on 11 reviews

## Features

AI summary

Based on 7,426 Nonprofit CRM reviews

Capterra data shows that buyers of event management software rank the following features as their top priorities:

-   **Registration Management** (**53%** of reviewers rated this feature as critical)
-   **Event Scheduling** (**52%**)
-   **Attendee Management** (**48%**)

BetterUnite supports all three features that reviewers rate most highly: **Registration Management**, **Event Scheduling**, and **Attendee Management**. Together, these capabilities help businesses manage sign-ups, keep event timelines organized, and track attendee details in one place, allowing teams to run events more efficiently and deliver a better attendee experience.

Registration Management

4.8 (19)

73.68% of 19 reviewers that rated this feature as important or highly important

Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.

Event Scheduling

4.8 (21)

80.95% of 21 reviewers that rated this feature as important or highly important

Plan an event's time and location

Mobile Access

4.9 (13)

84.62% of 13 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Payment Processing

4.9 (26)

69.23% of 26 reviewers that rated this feature as important or highly important

Accept, record, and reconcile financial transactions

Electronic Payments

4.9 (16)

62.50% of 16 reviewers that rated this feature as important or highly important

Electronically collect payments for goods or services

Donor Management

4.8 (11)

72.73% of 11 reviewers that rated this feature as important or highly important

Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach

BetterUnite 186 features

### All Features
- Absentee Bidding: A tool that allows bidders to bid on an upcoming auction item prior to the beginning of the auction
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.
- Accounting Integration: Integrate with a third-party accounting system
- ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH)
- Acknowledgments & Communications: Generates acknowledgment letters for donations, and supports e-mail and letter mailing communication with donors.
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Ad hoc Reporting: Generate one-off reports that meet information requirements
- AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- Alumni Management: Tools that help educational institutions or fundraising organizations connect with alumni
- API: Application programming interface that allows for integration with other systems/databases
- Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle
- Approval Process Control: Manage the process of evaluating documents or requests submitted for approval
- Assignment Management: Assign issues and tasks based on availability or required skills
- Attendance Management: Manage attendance for classes, shifts, meetings, or events
- Attendance Tracking: Track the attendance of specific individuals or groups
- Auction Listings: Allows auctioneers to create individual item listings.
- Auction Management: Allows businesses to create and manage auctions.
- Auction Type: Offers options for auctioneer to set the type of auction, such as silent auction, penny auction, or live auction.
- Audit Trail: A record of all activities within the system, including user access, changes made, etc.
- Automated Reports: Allows users to schedule automated reports to be pulled at a specified day and time.
- Automation: Automates manual tasks such as visitor arrival and departure notifications, guest badge printing and contact information autofilling.
- Bid Alerts: Notifies bidders if they have been outbid on an item.
- Bid Confirmation: Sends text or email confirmation when bids are received and when bidders win.
- Bid Management: Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison
- Bidder Profiles: Allows bidders to create user profiles that track historical bidding information and store credit card information.
- Bidding Window: Allows the start and close date for auctions to be set.
- Billing & Invoicing: Create, manage, and send invoices or bills to customers
- Budget Control: Manage and monitor spending to align with the financial constraints or goals
- Budgeting/Forecasting: Create budgets based on historical data and future projections
- Buy Now Option: In addition to the traditional bidding process in an auction, add the option for bidders to buy the item immediately
- Calendar Management: Track and manage schedules and meetings via an integrated calendar
- Campaign Analytics: Track and interpret campaign performance metrics
- Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results
- Campaign Planning: Plan and strategize marketing campaigns
- Campaign Segmentation: Group campaigns by project, client, or campaign for better management.
- Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price
- Categorization/Grouping: Organize and group data or items based on various criteria
- Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together
- Committee Management: Manage a group of members established for coordinating plans, programs, or other initiatives
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier
- Configurable Workflow: Configure existing workflows to meet your organization's needs
- Constituent Profiles: Creates unique profiles for constituents--such as donors, volunteers, or members--to store relevant information, and categorize individuals with customizable attributes.
- Contact Management: Manage, organize, and store contact information
- Contract/License Management: Track, store, and access client contracts or licenses
- Contribution Tracking: View donor contribution history, track how much money have been raised over time and measure progress
- Credit Card Processing: Accept and process credit card transactions
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- CRM Integration: Integration with third-party CRM systems
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Fields: Customize data fields to support various needs and use cases
- Customizable Forms: Customize contracts and forms to collect specific information
- Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Customization: Create labels for products that contain required information such as colors, sizes, dates, etc.
- Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics
- Dashboards & Analytics: Tracks ongoing volunteer program data, such as total volunteers, hours served, and volunteer churn; manages volunteer data in customizable dashboards; generates standard and custom reports for volunteer program analytics.
- Data Analytics: Collects and manages transit data related to rider volume, fare collection, route efficiencies, and other related inputs to ensure public transit system functions smoothly.
- Data Entry: The process of entering information or updating records in a computer system or database
- Data Import/Export: Import and export data to and from software applications
- Deadline Management: Specify or track the date/time a project, task, etc., is due for completion
- Direct Mail Tools: Tools to create paper flyers and other mailings to be sent via direct mail.
- Document Management: Store, manage, and track all electronic documents in a centralized location
- Document Review: Review and analyze existing information across documents
- Document Storage: Store and organize documents in a centralized system
- Donation Pages: Supports embedded or linked donation pages to encourage volunteer donations.
- Donation Tracking: Track and view detailed financial donation history made by contacts and members
- Donor Communications: Enables gift acknowledgment and letter and electronic communications with constituents.
- Donor Discovery: Search 3rd party databases to identify potential donors
- Donor Management: Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach
- Donor Profiles: Stores donor profiles that track all relevant information, including contact info, solicitor, giving history, and specialized attributes.
- Donor Prospecting: Automates activities and reminders for each of your prospects to help move them along the donor pipeline.
- Due Date Tracking: Ability to identify, sort on and alert participating parties about the approaching date by which action has to be taken
- Dues Management: Track and collect membership dues
- E-Document Storage: Allows electronic files to be uploaded and stored within donor profiles.
- Electronic Payments: Electronically collect payments for goods or services
- Email Management: Manage, store and organize emails within the system or via third-party apps
- Email Marketing: Create and send email blasts/campaigns
- Email Notifications: Automatic email notifications to remind customers to make payments or confirm they have made a payment.
- Email Reminders: Reminders sent via email
- Email Templates: Pre-made examples and templates for emails
- Email Tracking: Track delivered, received, and opened emails
- Event Management: Schedule and manage the logistics of activities and other gatherings
- Event Planning: Manages the event planning aspect of church gatherings whether it be a fundraiser, holiday event, festivals, children events and more. Specifically keepign track of event attendance and processing payments for donations, entrance fee, entertainment fees, food and beverages, etc.
- Event Scheduling: Plan an event's time and location
- Event Ticketing: Manage tickets for specific events
- Financial Reporting: Generate reports to assess the financial performance of an organization
- For Grantmakers: Software designed for grantmakers
- For Grantseekers: Software designed for grantseekers
- For Nonprofits: Software specialized for non-profit organizations
- Forms Management: Store, manage and track all forms in a centralized location
- Fund Accounting: Manage revenue acquired through grants, donations, and other sources (accountability vs. profitability)
- Fundraising: Supports online donation and event registration processing and imports fundraising data into records.
- Fundraising Management: Activities related to raising money for a specific cause
- Gamification: Games or game-like elements to track progress and reward accomplishments
- Generative AI: Use AI to generate content in the form of text, images, videos, etc.
- Gift Matching Management: Ability to match gifts through the system
- Gift Tracking: Downloads gift information from integrated fundraising tools into donor profiles.
- Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time
- Grant Allocations: Tracks grant budgets to ensure expenditures are not exceeding established limits.
- Grant Application Management: Track and manage the status of grant applications
- Grant Award Tracking: Track grant submission requirements, deadlines, and financial documentation for awarded grants
- Grant Discovery: Automatically search funding sources and alert uses when grant opportunities arise
- Grant Management: Monitor application statuses, proposals and award funds
- Historical Trend Analysis: Review data from past periods to reveal recurring tendencies
- Image Library: Store and manage images
- Impact Measurement: Collect data to measure/track the positive impact an organization, nonprofit, or program has on social, environmental, or other groups.
- Interaction Tracking: Track interaction history by documenting conversations for contacts
- Inventory Management: Track and manage inventory levels to maintain proper supply
- Live Auction: An auction that takes place in real time in front of a group of bidders
- Marketing ROI Analytics: Enables analysis of effectiveness of an organizations various marketing activities
- Mass Messaging: Allows email or text messages to be sent directly to specified volunteers, for the purpose of shift reminders or upcoming opportunities.
- Member Database: Add, store and access information pertaining to members
- Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group
- Membership Management: Database of members to track personal information of individuals and families
- Mobile Access: Access software remotely via mobile devices
- Mobile Alerts: Notifications via mobile devices
- Mobile Bidding: Allows bidders to send item bids via phone.
- Mobile Capabilities: Provides a dedicated mobile app and/or optimized mobile interface for field worker access to check schedules and tasks.
- Mobile Giving: Ability to make a donation from a mobile device/app
- Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user
- Moves Management: Tracks action steps and notes for each prospective donor in the donor pipeline.
- Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
- Online Auction: Host, facilitate and manage a virtual auction online in which participants and members can buy, sell or bid items
- Online Bidding: Allows for auction participants and potential buyers to bid for items virtually from anywhere
- Online Donation Portal: The ability to accept donations online via a website, social media, or mobile device.
- Online Forms: Create new forms and/or use ready-made online form templates
- Online Giving: Outlet for members and visitors to submit donations electronically
- Online Portal: Allows constituents to create an online account to engage with the organization, such as updating contact information, managing memberships, or signing up for marketing and event reminders.
- Opportunity Listings: Creates and edits active volunteer opportunities to receive volunteer sign-ups.
- Payment Processing: Accept, record, and reconcile financial transactions
- Payment Tracking: Track sent and received payments, invoices, and bills.
- Peer-to-peer Fundraising: The ability to create social media fundraising pages that are shareable and leverage social networks.
- Personalization: Adjust communications based on previous interactions or personal preferences
- Pledge Management: Track commitments to donate in the future
- Pledge Tracking: Records gift pledges and updates remaining amount based on installments.
- Program Evaluation: Collect and analyze data to evaluate the effectiveness of projects and programs
- Proxy Bidding: Automated bidding process where a bidder sets a maximum bid amount and the system bids on their behalf until that maximum is reached
- Quotes/Estimates: Generate quotes or estimates for customers
- Ratings/Reviews: Ratings/Reviews
- Real-Time Analytics: Analyze and gain insights into data in real-time
- Real-Time Monitoring: Active monitoring of systems, applications, or networks
- Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs
- Real-Time Reporting: Active reporting of data and metrics
- Receipt Management: Upload, track, and submit receipts in a central database
- Recognition Management: Track volunteer performance and award those who exceed certain criteria
- Recurring Donations: The ability to set up recurring donations of a specific amount at a chosen interval.
- Recurring Giving: Manage and track recurring gifts
- Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service
- Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Reverse Bidding: Suppliers to submit bids or quotations in response to a buyer's requirements or specifications
- Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals
- Sales POS: Aggregates on-site and online sales transactions to track in constituent profiles and to assist with account reconciliation.
- Scheduling: Plan availability and assign specific time slots for tasks and resources
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information
- Shipping Management: Manage and track orders being shipped to customers
- Silent Auction: An auction in which bidders write down their bids on a sheet of paper
- SMS Messaging: Send messages via SMS
- Social Marketing: Manage campaigns and track engagement for marketing efforts across social media channels
- Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
- Sorting: Sorts item listings based on select criteria, such as price or listing type.
- Status Tracking: Track the status over time for a request, process, asset, or transaction
- Surveys & Feedback: Gauge satisfaction and receive information for improvement and success
- Task Delegation: Establishes task assignments for individual staff members that alert as prerequisite tasks are completed.
- Task Management: Create, manage and track all task activities and progression
- Task Scheduling: Track and manage the scheduling of tasks
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Time Tracking: Measure and track time including hours worked and paid time off (PTO)
- User Dashboard: Allows users to customize their home page to display the information relevant to their role and tasks.
- Volunteer Management: Manage volunteer information and direct volunteer resources
- Volunteer Profiles: Allows volunteers to create and manage personal profiles to maintain current information and volunteer interests.
- Volunteer Recruiting: Advertise volunteer opportunities and recruit new volunteers
- Volunteer Tracking: Tracks contact, demographic, and affinity information for volunteers, as well as total service hours.
- Watch List: View and track activity related to an individual, transaction, etc.
- Web Forms: Web form that allows users to enter data that is sent and processed for different reasons
- Website Management: Built-in website builder or integration with third-party site
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

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Features

4.7 (37)

4.7

Based on 37 reviews

## Pricing

Value for money

4.9 (37)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/172631/BetterUnite/pricing/)

Core

$45.00

Other,Per Month

It includes:

-   3% platform fee
-   Access to all modules

Pro

$65.00

Flat Rate,Per Month

It includes:

-   Requires annual commitment
-   2% platform fee

Premier

$95.00

Flat Rate,Per Month

It includes:

-   Zero platform fee
-   Paid annually

Value for money

4.9 (37)

4.9

Based on 37 reviews

## Integrations

[

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QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[

Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/)[

Fundraise Up](https://www.capterra.com/p/174380/Fundraise-Up-Online-Giving-Widget/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (37)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (37)

4.9

Based on 37 reviews

## User reviews

Overall rating

4.9

Based on 39 reviews

Filter by rating

Counts reflect reviews available in this feed.

5(36)

4(3)

3(0)

2(0)

1(0)

Mentioned topic

Recent reviews first, then most helpful

Savannah H.

Project Manager and Editor

Used the software for: 3-5 years

### "Makes Planning Golf Tournaments Easy and Efficient"

5.0

November 5, 2026

They are helping us host fundraising events and raise over $1M a year for local organizations around the country. Everything is in one place and it works well!

Pros

It makes planning golf tournaments super easy and efficient!

Cons

We have encountered a few bumps along the way, but nothing our account rep couldn't help us with! They are adding a lot of new features that we haven't been apprised of, so it is a little disorienting for there to constantly be new things every time I log in. I don't think that's a bad thing, but it is just daunting after everything was the same for so long!

Tracie B.

Executive Director

Used the software for: 1-3 years

### "Great event management and hosting platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 26, 2026

Great. The platform is affordable and robust for even small non-profit organizations holding events and auctions. Their customer service team responded timely, was kind, and thorough in all guidance.

Pros

This is a great product for non-profit organizations running auctions or events. They allow “ala carte” option add ons for a reasonable price per event. The cost to host our auction on the platform was reasonable and highly effective. Customer service was excellent.

Cons

Better Unite was not as easy to manage on mobile platforms. It did require many steps throughout the auction and event process.

Millie M.

Events Manager

Used the software for: Less than 1 year

### "Love BetterUnite!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 20, 2025

BetterUnite has been a game-changer for our fundraising events, and our account manager, \[sensitive content hidden\] , has been absolutely incredible! Her support, expertise, and quick responses make all the difference. \[sensitive content hidden\] truly understands the nonprofit world and goes above and beyond to help us succeed. We’re so grateful for her and the BetterUnite platform!

Pros

BetterUnite has completely transformed the way we manage our fundraising events. The platform is incredibly comprehensive, combining event management, ticketing, auctions, donor tracking, and giving pages all in one place—which saves us so much time and hassle. It's user-friendly on both the admin and donor sides, and their automation features have streamlined our workflows. One of the biggest pros, though, is their outstanding customer support. Our account manager, \[sensitive content hidden\] , has been an absolute rockstar—knowledgeable, responsive, and always ready to help us make the most of the platform. With BetterUnite, we feel more empowered and efficient in our mission to raise funds and engage our community.

Cons

The backend dashboard is feature-rich, so it can be less intuitive without training. While functional, certain features on the mobile view (especially admin tools) aren’t as seamless or intuitive as on desktop.

Verified Reviewer

Used the software for: 5+ years

5.0

November 5, 2026

AI summary based on a full review

BetterUnite simplifies fundraising and event management for small nonprofits by providing multiple tools in a single platform, which saves time and reduces administrative burdens. The reviewer has not encountered any limitations so far, indicating a positive experience with the software.

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Mary M.

Marketing & Media Manager

Used the software for: Less than 1 year

### "BetterUnite is the platform I've been searching for."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 20, 2018

No-cost donor management, fundraising platform, easy connection to payments and mailchimp.

Pros

As a marketing consultant for nonprofits, I have spent many hours searching for a platform that will provide a robust donor CRM and also connect with fundraising and events. BetterUnite does all of that and more - at no cost to the organization!

Cons

Everything that I've thought that could be made better, I've contacted the Better Unite team and they've adjusted the platform or walked me through some alternate options - no complaints here!

DH

Dawn H.

Gala Chair

Used the software for: 3-5 years

### "\[sensitive content hidden\] for the WIN! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 20, 2025

Pros

\[sensitive content hidden\] made it easy from the start! I have experience with another platform yet. I did not have the customer service support that I needed. We moved over to BetterUnite and have it looked back. \[sensitive content hidden\] his personable, professional, responsive, and always happy to help walk-through or review instructions for site use. She’s a gem!

Cons

We have loved everything! We used better world before, and that platform has limitations, which had a searching for a different one.

DA

Development and Operations Coordinator

Development and Operations Coordinator

Used the software for: Less than 1 year

### "We have used this software to run a crowdfunding campaign and fundraising event."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 15, 2018

Pros

That it is free (we are a small nonprofit), has lots of functionality, and is easy to use. There have been a few hiccups or errors with the software but the IT team have been quick to reply and fix the issues.

Cons

That it automatically adds a donation to the platform upon checkout instead of allowing the donor to choose to donate. And you have to know to uncheck the donation, kind of misleading.

EA

Events and Programs Manager

Events and Programs Manager

Used the software for: Less than 1 year

### "Great System for Event Planning!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 18, 2025

This system has been so easy to use and the customer services is unmatched! My account manager \[sensitive content hidden\] has been very responsive and always finds time to chat with me regarding any questions I have! Using this system is a game changer for event sales and planning.

Pros

BetterUnite makes it so easy to collect ticket and sponsorship sales, as well as track guest lists for our events. The table feature made it so simple to seat over 600 guests for my recent event. We also love the thermometer feature, that we had pulled up live at our event and could see live donations come through.

Cons

I honestly do not have much about the system I do not like. My overall experience has been great!

CF

CEO Founder

CEO Founder

Used the software for: Less than 1 year

### "First time user "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 11, 2024

Betterunite took the stress out of fundraising.

Pros

The simplicity of the platform made sense. The ticket purchase and table seating process was awesome. The check -in process was smooth.

Cons

There was nothing I disliked about the program.

ED

Executive Director

Executive Director

Used the software for: Less than 1 year

### "A Comprehensive Fundraising Tool with Exceptional Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 30, 2024

We’re really impressed with BetterUnite and love using it as first-time users. This platform is a game-changer for any nonprofit wanting to elevate their fundraising experience. It gave us the confidence to raise more funds for the causes we care about. A special thanks to the BetterUnite team, and particularly our Senior Account Manager, for their invaluable guidance and support. Their timely help was crucial in making sure our event was a success and that we left a positive impression on our guests, whether they attended in person or virtually.

Pros

I love that BetterUnite is a comprehensive fundraising platform with tools for everything; from managing silent auctions, tracking bids, and recognizing donors to event registration, check-ins, guest participation (both in-person and virtual), and more. It’s impressive how many advanced features are available for free to nonprofits. The onboarding process was excellent, and the support was top-notch, ensuring the success of our first hybrid fundraising event. Even for a small nonprofit like ours, with limited fundraising experience, we found it easy to manage tasks like automated communications with guests and generating tax-deductible receipts for auction winners.

Cons

The platform is very well-designed and can handle both simple and complex fundraising setups. However, initially, it took us a little time to fully understand how the payout process worked for the funds raised, but the support team quickly guided us through it and explained the process clearly.

[View all Reviews](https://www.capterra.com/p/172631/BetterUnite/reviews/)

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