# Page 2 | BetterUnite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is BetterUnite the right Event Management solution for you? Explore 37 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172631/BetterUnite/reviews --- BetterUnite 4.9 (37) [View alternatives](https://www.capterra.com/p/172631/BetterUnite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of BetterUnite ## Showing most helpful reviews Showing 26-37 of 37 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MP Mimi P. Assistant Advancement Director Primary/Secondary Education Used the software for: 2+ years ### "Silver Lining from the Pandemic" May 13, 2024 5.0 Pros During the pandemic we knew we had to pivot our normal fundraising event to something virtual and BetterUnite was the perfect solution. It offered us the ability to still have an auction, still have a paddle raise, and still have sponsors while not having to do anything in person. It was so successful that we have changed all of our annual events into hybrid events with the auction and giving remaining online. It has streamlined our events for not just us but for all of our guests making donating and bidding easier than ever. Cons There is not much to dislike about BetterUnite! The Live Online Auction can be tricky when doing it hybrid, people bidding online and in person. But that could be a user error, haha. We have chosen to display the Live auction items on BetterUnite and accept proxy bids, but we do not have Live Auction open to bids online. Review Source RW Robert W. Technical Consultant Non-Profit Organization Management Used the software for: 2+ years ### "Good platform for the less technical" September 14, 2023 5.0 We arrived at Better Unite after going through about four other platforms. I have five decades of IT experience and my professional opinion is that Better Unite was developed was designed by someone who understands the needs of a professional fundraiser. The other platforms we abandoned appear to have been developed by people that understood databases but not fundraising or the technical level of the people who would be using it. Pros User interface for this type of platform is the best I have tried. Because it requires less technical expertise to use more people can be involved lessening the workload on all. No regular/fixed platform fee, they only collect when you collect. The fundraiser templates look professional and require very little work to create. The fundraising templates can be modified to match our branding. Cons I hate putting cons in here compared to how bad I consider their competition. Like all of these types of platforms they are trying to be a one size fits all so occasionally there are things I would like changed but realize they are not there to tailor their product to our specific wants. Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing BetterUnite Cost, ease of use Review Source Response from BetterUnite September 15, 2023 Thanks for taking the time to submit a review, Robert. And please hit us up with the things you would like changed - there's nothing we can't adjust and sometimes we like suggestions so much that we implement them for everyone! Send to suggestions support@betterunite.com. Thanks again! FB Faith B. Operations Peoples Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Saint Louise House Review" September 12, 2023 5.0 Pros My favorite thing about BetterUnite is their customer service! My account representative is always available to assist me with any issues I am facing and if she is not free at the moment she gets me in contact with another account representative that can help as soon as possible. Cons The only thing I struggle with in BetterUnite is the reports, but they are currently working on completely revamping their reporting. This is another thing I appreciate about BetterUnite, they are always improving and always receiving feedback and input from their clients. Review Source Response from BetterUnite September 20, 2023 Thank you so much for taking the time to write a review, Faith! You also got it right - we have made many updates to our Reports and now have Custom Reporting ability. If you haven't taken a look at that, let us know and we'll provide an overview. Thank you for all that you do. SWS Susan Weems S. Operations & Development Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Customer Service of Selin Kurcan" September 18, 2023 5.0 A Excellent Pros This is my first time to be involved with BetterUnite. I honestly do not know what I would do without the support of \[sensitive content hidden\]. She is ALWAYS ready to help!! She is extremely prompt with her responses. She is professional, calm and always comes with a smile. When I have had a request, she has fulfilled it and answered my questions fully. She has never made me to feel like any question is stupid, and answers with a wonderful attitude the same question. Cons At this point, I can not think of anything. Review Source Response from BetterUnite September 20, 2023 Thank you for taking the time to review BetterUnite, Susan. We LOVE our account director too :) Thank YOU as well for all that you do. MO Mark O. Executive Director Architecture & Planning Used the software for: 2+ years ### "Joy Collaborative review" September 8, 2023 5.0 Pros 1) Ease and intuitive use. Our volunteers can hop in and get to work with very little training. 2) Depth of platform. BetterUnite "gets" nonprofits and we've watched as they have expanded the program to respond with tools that help nonprofits advance.3) Customer service. Excellent. 10,000 stars! Cons No critical comments. Nothing I can add here. Reason for choosing BetterUnite The program seemed accessible, integrated into our other programs, and was hyper client-centric. Low cost was perfect for a start-up nonprofit. Review Source Response from BetterUnite September 14, 2023 Thank you for taking the time to provide your insight here, Mark! We appreciate your hard work and dedication. LS Lynne S. Event Chair Non-Profit Organization Management Used the software for: 6-12 months ### "BetterUnite has been a dream to work with!" September 14, 2023 5.0 Overall it's been a wonderful and easy experience. Being able to track guests, manage raffle and auction and accept donations in one place has made our event so efficient! Pros The ease of use of the site. Customer service has been very responsive and helpful. Cons I had a little trouble customizing the design of the site. Review Source Response from BetterUnite September 20, 2023 Thank you so much for your review, Lynne! We appreciate all that you do. RJ Rosa J. Development Associate Non-Profit Organization Management Used the software for: 6-12 months ### "Grateful for the support!!!" November 21, 2023 5.0 BetterUnite was really easy to set up with our BetterUnite rep Selin. She was very helpful in walking us through the platform assessing our needs and showing us all the functions BetterUnite has to offer. We had multiple meetings throughout our planning period that were focused on specific topics which was helpful to provide our deliverables and to stay on track. Pros BetterUnite is pretty user-friendly. It was pretty accessible through the admin side and easy to update. The registration was easy and made check-in and guest participation easy for our guests. Cons The only pain point I can think of at the moment might be that the fair market value or tax language provided after registering an offline purchase is not customizable. There is a function to select payment types such as DAFs, which would be counted as non-tax-deductible, but in BetterUnite, the confirmation donors received included tax language, when it shouldn't have and I wasn't sure how to remove that. Review Source SM Scott M. Director Non-Profit Organization Management Used the software for: 2+ years ### "Works well for our events" September 19, 2023 5.0 We have been very pleased with the functionality and reliability of the service. Pros Most features are very easy to use and are web based. This allows us to use mobile devices at the events and have full use of all features. Support is unbelievably good. Cons There are many ways to do things. For example, there are at least 5 different buttons, links and selectors to get to "manage event". Having consistency here would help casual users (like our volunteers) be more proficient. Review Source Response from BetterUnite September 20, 2023 Hi, Scott. Thank you so much for your review! If your volunteers aren't yet using the check-in/event management app, available on the apple App Store, that's the most targeted way for volunteers to check people in and do the event management tasks. We would love to know more about how you think BetterUnite can be streamlined for your specific user experience as well - if you're open to a feedback session, please email support@betterunite.com. Thank you again! We appreciate all that you do. LG Lisa G. Executive Director Media Production Used the software for: 6-12 months ### "Highly recommend BetterUnite" October 26, 2023 5.0 Pros The customer service is wonderful and the software is easy to maneuver around. Cons I wish i can spend more time using it as every time i go back to it, I need to relearn, so not BU fault, more my own fault Reason for choosing BetterUnite The ease of use and cost Review Source BB Beth B. volunteer Religious Institutions Used the software for: Less than 6 months ### "best customer service" November 13, 2023 5.0 It was a great experience and I will definitely use it again next year Pros \[sensitive content hidden\] is the only reason I was able to use this product and she is 100% the reason I will use it again. As a volunteer, I needed something that was easy to use and quick. Although I needed help often (mainly because I was unsure of myself), she was willing to work with me regularly. Cons I could not figure out how much money we were making DURING the auction. Review Source MO Major O. College student Used the software for: 6-12 months ### "Incredible. I loved it. " April 20, 2018 5.0 Pros It's usability and the look. Also that it's free is amazing. Setting up my campaign was really easy and it looked great without any effort on my part. Now I get updates as I raise money and it's exciting. Cons Nothing so far- I was up and running in under 20 minutes, including looking for images. I don't think I will need customer support, but as soon as I signed up I got an email from the BetterUnite team offering to help. Review Source RB Rachel B. Nonprofit Consultant Used the software for: Less than 6 months ### "Excellent experience - highly recommend for nonprofits, especially in terms of donor maintenance" April 19, 2018 5.0 Pros I like the contacts system, call lists, and grouping options. I really like the ability for donors and organizations to create their own campaigns and fundraisers. Cons As a new company, they are still working out kinks. I have had more than one issue importing contacts into my account. Review Source Similar Products Featured