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ebase provides education institutions, municipalities, and corporations with a robust, easy-to-use facility management software suite. Empowering users to track complete Work Order life-cycles, simplify Facility Rentals, record Logs & Inspections and maximize Assets. We work closely with our clients to ensure our solutions constantly evolve to reflect the unique needs of our users.
Provider
DMS Technologies
Located In
Canada
Foundation
1995
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Webinars, In Person, Live Online, Documentation, Videos
Support
Phone Support, Knowledge Base, Email/Help Desk, FAQs/Forum
ebase has a growing client base across Canada, providing education institutions, municipalities, and corporations with the software solution to run day-to-day operations.
Content Source: ebase
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ebase Reviews
Pros
Cannot overstate how important this has been in our implementation process. It's great to see a company consistently looking for ways to improve.
I appreciate the editability and that changes are real-time. I also want to give the "Switch To" function a shout-out because it's awesome for helping troubleshoot user problems.
The software has many functionalty modules that are customized to a certain degree to fit the best use of the organiztion. It is user friendly and the customer care assistance/support is fantastic.
I like that it has the ability to be customized in areas to suit a client. I also like the ability to upload forms, photos, input comments and it tracks history in a very obvious and easy to find way.
Cons
No way to integrate our external absent management software in to eBase without adopting the timesheets module which would require inputting/upkeeping data in two places.
It can be difficult for tradespeople to use the software on a phone because of the limited screen sizes on most phones. We have adapted by providing iPads to staff.
Making changes to our "back us. Because we have used this system for so long; the initial set up does not always suit our needs but to go back and make changes seems difficult.
Sometimes lack of customization for our purposes.
"Well worth the investment"
Overall: We use them for daily site logs, health and safety inspections and equipment maintenance with the work order system.
Pros: Ebase has been a great product to use and grow with our school Board, We have slowly added components on as required and increased our users from office staff to on site staff as well as custodial staff. Customer support has been exceptional with responses and questions and have been able to tailor to our needs. Very user friendly.
Cons: The only con was getting our 500 staff trained on this program as we switched from a completely different type of program for our work order system. Ebase helped with multiple training sessions as needed and willing to set up virtual sessions to be able involve all parties.
"User perspective and feed back as a manager of the team which use the product"
Overall: Tracking manpower of custodians and maintenance team, daily functionality of the tasks scheduling. Its easy to use, easy to get around practically self explanatory.
Pros: The e-base software is easy to use, specifically on a day to day basis, recurring WO functions works well to maintain facilities, asset management is really useful on creating a budget and asses equipment cycle function and replacement. Recently we integrated more and more the system for functions and events and is the only system we use to book rooms and schedule setups of events.
Cons: Assigning a tag to the equipment and tracking inventory equipment, we think could be better linked to residual value of the assets value with accounting department.
"Community Use of Schools"
Pros: Easy to use for myself and the public users for Community Use of Schools module.
Cons: Specific reports are hard to locate. It would be great if there was an option to enter in the specific information required and generate a report.
"Best Facilities Management Software"
Overall: I have had the opportunity to use other health and safety management software over my 25+ year career in the health and safety profession and eBase is by far the most customizable and user friendly software on the market. Changes to templates can be made easily in-house, without additional service fees or or long delays. Finally, the customer services team provides direct person-to-person assistance in a timely manner and have been a pleasure to work with. I highly recommend eBase.
Pros: I use eBase for our health and safety management system. The system has various module including logs, workplace inspections, work orders, document library and a forms module to create customizable forms, such as, hazard/incident reporting and investigation reports. The best part about eBase is that the modules are customizable to suit our needs, and we can make changes to the template on the go, with no need to submit a ticket and wait months for changes. The software allows us to schedule logs, inspections, etc. automatically, and has feature to remind end user of overdue items. Similarly, we customized our incident reporting system to alert the supervisor in real-time when an incident report is submitted. Each module also has a reports components that allow us to create customized reports for tracking, reporting and trends analysis, as well as the option to export to Microsoft Excel. We were easily able to integrate our HRIS system through Active Directory into eBase for employee and supervisor demographics for hazard/incident reporting.
Cons: As will all software, there are some features that do not work exactly how I want them to or I would like to have. That said, the eBase development team is very open to receive suggestions for continually improving the software, and some of the changes we have requested have been implemented.
"I'm all about that eBase, 'bout that eBase, no trouble!"
Overall: The Client Services I've experience is unparalleled. [SENSITIVE CONTENT HIDDEN] is so knowledgeable and patience. She often has a solution or plan of action so I never feel ignored. Cannot overstate how important this has been in our implementation process. It's great to see a company consistently looking for ways to improve.
Pros: It's very intuitive, easy to navigate, and visual. I appreciate the editability and that changes are real-time. I also want to give the "Switch To" function a shout-out because it's awesome for helping troubleshoot user problems.
Cons: - I feel like WO notifications need an overall reboot. - A better way of notifying parties when the text box under WO 'Actions' is filled out. It appears in 'History' only and therefore is easily missed. - No way to integrate our external absent management software in to eBase without adopting the timesheets module which would require inputting/upkeeping data in two places. - Would be great if there was an alert that could be issued when a provider has entered in more time than is available for in a predetermined work week -An hour limit per labour note that requires approval if gone past. - An 'Estimates' tool that can be used for a combination of internal and external service providers. - A way to assign multiple 'Internal Service Providers' under one work order without having to create multiple jobs. - Include a date stamp when a 'Job' is added. - Ability to 'Start New Discussion' and select which job - Linkage between WO Facilities and Rentals. - A way to customize the homepage for an entire 'Profile' group.
