--- title: "Teramind Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Teramind the right Employee Monitoring solution for you? Explore 107 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/172645/Teramind/reviews/" page_type: "reviews" language: "en" --- Teramind 4.7 (107) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Teramind Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews RB Rolands B Fraud analystFinancial Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Additional feature, that is especially important for my line of work is monitoring and risk management, as those features can prevent data incidents or potential fraudulent activities.“ July 24, 2026 Lisa D ManagerProfessional Training & Coaching, 2 - 10 employeesUsed the software for: 6-12 months. “The price was a little high, i can understand the value especially for companies with all remote users but the $25 per user per month was a little painful for our small company“ April 23, 2026 KS Konrad S Systems AdministratorEntertainment, 51 - 200 employeesUsed the software for: More than 2 years. “Our industry has many peculiar security requirements Teramind meets them all perfectly and we've been able to leverage it's alerts to fulfill other requirements we didn't even know it could help with.“ April 24, 2026 Lisa D ManagerProfessional Training & Coaching, 2 - 10 employeesUsed the software for: 6-12 months. “However, we experienced compatibility issues with Apple products and often needed IT support to troubleshoot, especially after system updates.“ April 23, 2026 SS Sweta S Human Strategy CoordinatorEducation Management, 51 - 200 employeesUsed the software for: 1-2 years. “The platform has been valuable in helping our company and employees grow by allowing us to effectively track progress, improve consistency and enhance overall productivity.“ November 14, 2025 JC Jason C DevOps EngineerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “There's no "starts with" operator and wildcards "\*" or "?" are not supported.“ July 23, 2026 TP Tejas P IT ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Very Satisfied with the product and the report it generates with employee productivity and keyboard/mouse falsification also it captures.“ July 22, 2026 EK Esty K SecretaryReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “It's pretty expensive, and for more monitoring options you have to pay even more.“ February 7, 2025 ## Showing most helpful reviews Showing 1-25 of 107 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brandon G. Founder Used the software for: 6-12 months ### "Perfection for a virtual company" January 30, 2018 5.0 Improved overall company security and employee performance. Pros Globonics is a virtual company with employees working from home in many different locations. We needed a way to monitor these employees' performance. With Teramind we are able to: 1. Monitor emails both incoming/outgoing and we are able to search for key words across our entire enterprise's email flow 2. We monitor clock in / out performances. There is a tendency for people to clock in when working from home and simply not work for the first 30 to 60 minutes. 3. When we spot a productivity opportunity we can go back to the exact time and employee and watch their recorded video. We have used these videos during performance reviews. 4. The recorded videos can also be used to provide training on what we call EIO's (efficiency improvement opportunities). For example, a user spends 4 hours working on 100 items. The user was not using a series of hot keys programmed into our software. We took the video and showed a before and after. After user worked 130 items in 4 hours. 5. Teramind has an automated alert system that can be customized for many things but is robust even out of the box. It monitors for key website usage (monster.com/indeed/etc) and will let you know if your personnel are looking for other jobs. It monitors for file uploads, unauthorized printing, and more. 6. We are successfully using Teramind to satisfy SOC2 DLP (data loss prevention) audit requirements. Needless to say we LOVE it! Cons When we were using the hosted version: The only suggestion I have is to tweak how your licensing assignment works. When using the hosted version every time a "user" logs onto a computer it creates a new "employee" in Teramind and eats up a license automatically. There are times when our trainers travel to employee homes or when we have an onsite computer at a client that has multiple employees logon to it where we do not want this behavior. Instead, my suggestion is it creates a profile for each employee and track's their usage across ALL devices they log on to. Now that we use our own internal server: Teramind tracks by actual device and not by user so the licensing application issue no longer exists however, we still have many duplicate employees as it still creates a duplicate each time they logon to a different device. Review Source Response from Teramind February 20, 2018 Hi Brandon, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. Sorry to hear you had a bit of a hiccup with deployment. You can integrate Active Directory with Teramind for a smooth deployment of agents, which will prevent duplicate employee's from being automatically generated. Please reach out to our support staff if you require assistance with AD integration. We thank you once again for your review and are working towards providing an even better user experience for our customers. - The Teramind Team EK Esty K. Secretary Real Estate Used the software for: 2+ years ### "Great productivity booster" February 7, 2025 5.0 Pros You can select invisible installation or visible, depending on your needs. You can see the employees' screens in real time. Cons It's pretty expensive, and for more monitoring options you have to pay even more. Alternatives considered [Kickidler](https://www.capterra.com/p/172028/Employee-Monitoring-Software-and-Time-Tracking-Solution/) Reason for choosing Teramind For the real time screen viewing that teramind has Review Source SD Stan D. HR Director Wholesale Used the software for: 1-2 years ### "Great tool for employers to use!" July 22, 2026 5.0 Great experience overall, easy customer service to deal with. The dashboard is easy to navigate and provides the end user with a lot of information on the employees who are being tracked. Pros Allows for me to have a great overview of how productive my employees are and what they are spending the majority of their days working on/doing Cons The Instant Message feature was better on the old dashboard vs the new dashboard that's in place now Review Source VR Verified Reviewer Accounting Construction Used the software for: I used a free trial ### "Teramind honest review" October 19, 2023 2.0 Pros Lots of features, security features, screen recording Cons Bad UI, not flexible, bad customer support, lots of features I don't need etc. Alternatives considered [Insightful](https://www.capterra.com/p/142813/Insightful/) Switched from [Insightful](https://www.capterra.com/p/142813/Insightful/) Because Insightufl gave me more value Review Source VR Verified Reviewer Manager Professional Training & Coaching Used the software for: 6-12 months ### "Strong Data, Some Apple Issues" April 23, 2026 5.0 Overall, the platform is relatively easy to use and provides valuable insight into employee productivity. There is a bit of a learning curve when first getting started, but it becomes more manageable over time. However, we experienced compatibility issues with Apple products and often needed IT support to troubleshoot, especially after system updates. Pros Time Tracking, Reporting, ability to remote in to view live feed of employees working. Able to control screen if necessary Cons The price was a little high, i can understand the value especially for companies with all remote users but the $25 per user per month was a little painful for our small company Review Source RB Rony B. Accounts Manager Information Technology and Services Used the software for: 2+ years ### "Unmatched Employee Monitoring Software" June 23, 2023 5.0 My overall experience with Teramind has been highly positive. The platform's robust employee monitoring capabilities have provided valuable insights into our team's activities. The ability to track and analyze user behavior has enhanced productivity and security within our organization. The customizable alerts and automated actions have streamlined our workflow and ensured policy compliance. While there were some areas for improvement, such as the learning curve and occasional performance lags, Teramind has proven to be an essential tool for effective employee monitoring. It has empowered us to make informed decisions and maintain a secure work environment. Pros Teramind impressed me with its standout features that revolutionized our employee monitoring experience. The powerful monitoring capabilities provided real-time insights into employee activities, helping us enhance productivity and security. The ability to track and analyze user behavior allowed us to identify potential risks and mitigate them proactively. The customizable alerts and automated actions streamlined our workflow, ensuring prompt response to any policy violations. The comprehensive reporting and analytics provided valuable data for optimizing processes and making informed decisions. Teramind has become an indispensable tool for efficient and secure employee monitoring. Cons While Teramind offers robust employee monitoring capabilities, there were a few areas that left room for improvement. One drawback was the complexity of the platform, which required a learning curve to fully utilize its features. The interface, while functional, could benefit from a more modern and user-friendly design. The pricing structure felt a bit on the higher side compared to some alternatives. Additionally, the system occasionally experienced performance lags, impacting real-time monitoring. Despite these limitations, Teramind remains a powerful employee monitoring solution with valuable features, but it could benefit from addressing these areas for enhancement. Alternatives considered [Time Doctor](https://www.capterra.com/p/129984/Time-Doctor/)[DeskTime](https://www.capterra.com/p/168660/DeskTime/) Reason for choosing Teramind After thorough evaluation of alternative products, I ultimately chose Teramind for its unmatched employee monitoring capabilities. Its robust features and comprehensive insights surpassed other options. The ability to track user behavior, customizable alerts, and automated actions set Teramind apart, ensuring a secure work environment. The intuitive interface and powerful reporting tools provided a seamless monitoring experience. While alternatives had their merits, Teramind's comprehensive feature set and advanced monitoring capabilities made it the clear choice for effective employee management. Review Source TD Todd D. IT Director Civil Engineering Used the software for: 1-2 years ### "An awesome solution for monitoring behavior and productivity" January 31, 2023 5.0 Teramind is an excellent product that enables us to keep close tabs on user activity and prevent data exfiltration. It is easy to install and administer and as powerful as it is, it is very easy to administer. A very well written program! Pros The product is very powerful yet is very easy to administer. I really like the fact that it can be used surreptitiously to monitor behavior, but also used to monitor user productivity. Cons This product is not the least expensive option, however, when you factor in all the features it provides, it is worth it. Alternatives considered [Veriato Workforce Behavior Analytics](https://www.capterra.com/p/161116/Veriato/) Reason for choosing Teramind Teramind checked all the boxes for us and was more robust and easier to administer. Because they offer three different tiers (Starter, UAM, DLP and Enterprise), it allowed us to select just what we needed, which in our particular case was UAM. Review Source IW Iris W. File Review Manager Real Estate Used the software for: Less than 6 months ### "Terrific Time Tracker" March 31, 2020 4.0 Overall, its great and it works for what it was implemented for. It accurately tracks hours and it is both app and web based so you can use it wherever you go. Pros This app definitely tracks time as long as you stay active. It works and is especially helpful during the shelter in place order we are all experiencing. Its easy to use and can work for employees and independent contractors alike. A great tool, most ideal for small business owners. Cons It will time out and try to reconnect for no apparent reason. It requires you to shut down the program and could require program repair to fully correct. It does not track what programs you are using which would be nice (possibly a upgraded account feature?) This would be helpful to report to the company tracking the hours. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) This was a temporary switch as we are unable to clock in at our usual office locations. Review Source Response from Teramind March 12, 2021 Hi Iris, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. We encourage you to work with our support staff to assist in troubleshooting any issues you may experience with connection issues. Teramind can easily record which applications are being used as well as generate reports based on usage. On the top right-hand side of the dashboard you will find a Tour Guide, which should help in using the Teramind solution to its fullest and provide guidance for you in this area. We thank you once again for your review and are working towards providing an even better user experience for our customers. - The Teramind Team LF Luis F. General Manager Information Technology and Services Used the software for: 1-2 years ### "Teramind for the win!" April 24, 2026 5.0 Teramind has been a great tool for improving visibility and security across our customers workforce. Ease of use for our customers. Pros Intuitive dashboards and it runs smoothly in the background, once it has been set up. It offers strong monitoring and reporting features that are easy to understand and actually useful. Employee productivity insight has been a huge win for our customers let alone the ROI. Cons It does take a bit of time to fine-tune advanced policies and license count adjustments for billing could be improved. Review Source BL Bruno L. Senior Software analyst Banking Used the software for: 6-12 months ### "Excellent survaillance tool" July 22, 2026 5.0 The system is easy to use, easy to configure. Support is always available when we run into problems. Pros It's easy to use, configuration is simple yet effective software for survaillance purposes. The recording allows our security team to quickly validate employees behaviors. Cons Some feature (Omni / Insight) are only available to the admin users. Those feature would be helpful to our security team. It's also not possible to export a report from those pages that could be share with our security team that would list the names of the employee, the event type, the duration, and time stamp of the event Review Source JBG Jay Bee G. InfoSec Engineer Outsourcing/Offshoring Used the software for: 1-2 years ### "Teramind review" June 9, 2025 5.0 Love it all and open for additional features. Knowledge based and training is a bang as well. Support is available 24X7 and very accommodating. Pros Interface and feature request. Support customize config I can't list all but there some minor features that need to be added. Cons only conflict with some filtering solutions and screenshot artefacts. Maybe some updates in the computer with last login user. Review Source VR Verified Reviewer Manager Cloud Service Information Technology and Services Used the software for: 1-2 years ### "Cloud employee manage men tool" November 15, 2022 4.0 over all we are satisfied with product looking forward to have integration feature for this product like SSO and AD Pros It records user activity very effectively and give alerts as per policies set Cons cloud module cannot be integrated with any took or with AD Review Source VR Verified Reviewer Human Resources Specialist Banking Used the software for: 2+ years ### "Monitor Your Team to Success" October 28, 2018 5.0 Pros Teramind has been of great help to some of our sub-departments. Tracking and monitoring employee activity has never been easier. With our busy schedules and constant distractions, it is important to keep track of progress and how things are going with every one on the team. Teramind also provides extensive user behavior analytics, which is another great feature we periodically use. Cons Not many negative things I can say about Teramind at this point. Make sure to use a good connection. Review Source Response from Teramind March 12, 2021 Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience!! - The Teramind Team LH Larissa H. IT Support Specialist Used the software for: 1-2 years ### "Convenient and comprehensive cloud based PC monitoring software. " April 13, 2018 4.0 Remote user time management, security risk mitigation, and productivity enhancements. Pros It's easy to install, access, and monitor client PCs . This is a mature and feature-rich solution for on-premise and remote user monitoring. It can be configured so users know they're being monitored; there's also a silent install option so that users aren't aware the software is installed or that they're being monitored. Customer support is easy to contact via the website (chat feature) or email. Cons There was some firewall and anti-virus configuration necessary, which was somewhat time consuming and not mentioned by sales, but their support staff was able to assist in resolving our issues. This is a somewhat more expensive solution than others we researched, but it also has the most features. Review Source Response from Teramind May 22, 2018 Hi Larissa, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. Teramind is white-listed from most of the big players in the AV/FW world. For those who are currently unaware of the Teramind solution, simple exclusions may apply to allow the agent to properly communicate with the server. We thank you once again for your review and are working towards providing an even better user experience for our customers. - The Teramind Team VR Verified Reviewer Senior Managing Director Used the software for: Less than 6 months ### "A very proactive system. Very detailed and the system doesn't miss a trick! " April 16, 2018 5.0 Pros The system offers a very proactive and detailed monitoring platform which quite frankly, is absolutely fantastic. We use lots of monitoring systems such as email motoring and IP monitoring however, since we've started using Teramind we have no need to switch between different systems, Teramind monitors everything from emails to websites and keystrokes. Cons The system is rather complicated to install, and small changes to the computer can sometimes cause the system to stop monitoring however, the tech team are always on hand to help out. Review Source Response from Teramind May 22, 2018 Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. The Teramind solution can be a bit overwhelming, as we do offer a wide-array of solutions under one roof. On the top right-hand side of the dashboard you will find a Tour Guide, which should help in using the Teramind solution to its fullest. We thank you once again for your review and are working towards providing an even better user experience for our customers. - The Teramind Team ML Miri L. Secretary Real Estate Used the software for: 1-2 years ### "Monitoring review" June 22, 2022 5.0 Pros That it has live viewing of the employees screens, and not only screenshots. Cons I don't know of any cons for this. The only thing with most of these software is that once the computer disconnects from the internet you lose control. Review Source JP July P. secretary Real Estate Used the software for: 2+ years ### "best for monitoring and training" January 11, 2023 5.0 Pros This software has the option of live viewing and that helps training new employees. It has keystroke tracking to see every click. Cons The price! It's pretty expensive, the yearly fee for 5 licenses. Review Source dD din D. secretary Real Estate Used the software for: 2+ years ### "best for monitoring and training" November 23, 2022 5.0 Pros The live screen viewing, and strokes recording Cons it doesn't work well on mac computers. Review Source YK Yides K. Account Manager Real Estate Used the software for: 2+ years ### "The best" December 2, 2022 5.0 Great experience for the past few years. would definitely recommend Pros This product is so easy to use and so great. You can see your employees screen live which is the best feature Cons I really like everything about this software. You can always check if your employees screen is active Review Source VR Verified Reviewer Chief of Police Used the software for: 6-12 months ### "Great Program for the cost Did everything we needed it to do" April 19, 2018 5.0 Investigative use Pros Keylogger with search ability was fantastic. Abilty to search browsing history by key word ... Very Helpful Cons Print monitor could have worked better, however over all this was leaps and bounds above anything close to it's cost. Review Source Response from Teramind May 22, 2018 Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. Given that we do quite a bit of monitoring, and the fact that no two environments are identical, minor tweaks maybe necessary to allow Teramind to do its job. Did you reach out to our support staff to assist in troubleshooting? We thank you once again for your review and are working towards providing an even better user experience for our customers. - The Teramind Team Kasey B. Adjunct Professor of Political Science Higher Education Used the software for: Less than 6 months ### "Overall pretty good software! " February 22, 2018 5.0 Pros I haven't used this software much, but in the past i found it to be pretty easy to use in the past. Obviously designed to help larger organizations with more employees, the software was intuitive and provided a lot of interesting features. I personally loved the ability to printing sensitive documents with a little more protection and enforcing some compliance issues. This is often a problem in higher education that too many people simply ignore. Cons I've heard the price was a little high, but I honestly cannot really say for sure as I do not deal in that area. Though their support team were helpful, unlike many other software companies. Review Source Response from Teramind February 25, 2018 Hi Kasey, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. Teramind is one of the few vendors offering both a cloud hosted solution and an on-premise solution, fitting the bill for any size organization. We thank you once again for your review and are working towards providing an even better user experience for our customers!! - The Teramind Team DB Daniel B. IT Wholesale Used the software for: 6-12 months ### "Is a very complete program with it I can monitor my sales team and make sure they focus on working" April 12, 2018 4.0 I can put pressure on my sales team and make sure that they are doing what they said they are doing. Pros Ease to use, to get report, easy to monitor activities on the video function. It does not make the users computer slow and they never notice when they are getting monitored Cons I had some problems at the beginning setting up the Behavior rules but after a couple of trial and error I was able to figured out Review Source Response from Teramind May 22, 2018 Hi Daniel, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. The Teramind solution can be a bit overwhelming, as we do offer a wide-array of solutions under one roof. On the top right-hand side of the dashboard you will find a Tour Guide, which should help in using the Teramind solution to its fullest. We thank you once again for your review and are working towards providing an even better user experience for our customers. - The Teramind Team AS Andrew S. IT Manager Construction Used the software for: 6-12 months ### "Excellent softwre" February 20, 2020 5.0 Pros Easy to setup and use, has some amazing features to monitor employee behaviour. We looked at several options to monitor users on the network, Teramind was far and away the best option and we have never regretted it's implementation. Cons it's on the expensive side but you get what you pay for! Review Source Response from Teramind March 12, 2021 Hi Andrew, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience!! - The Teramind Team PM Pranay M. Senior Technical Recruiter Information Technology and Services Used the software for: 6-12 months ### "It is the best computer security software which records user work while working on a computer." May 29, 2018 5.0 By using this software, organization is safeguarded from threats and rapid growth is seen in the organization. Pros I like the feature of finding and blocking destructive activity, as it protects the organization from threats. Recording the every action of the user feature is awesome as it also improves the individual employee performance. Cons Setting up this software is not easy I feel that some guidance is required. This is the only cons i can find with it. Review Source Response from Teramind March 12, 2021 Hi Pranay, thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. The Teramind solution can be a bit overwhelming, as we do offer a wide-array of solutions under one roof. On the top right-hand side of the dashboard you will find a Tour Guide, which should help in using the Teramind solution to its fullest. We thank you once again for your review and are working towards providing an even better user experience for our customers. - The Teramind Team MM Mel M. Administrator Medical Practice Used the software for: 6-12 months ### "Great product. Well worth using. Easy to use. Resolved all problems. Price is good" May 23, 2017 5.0 Peace of mind! I never had a issue with this product. Everything was such an ease to use. Being able to set what you want to monitor is so easy. Being able to remote in and even take over the computer you are monitoring is amazing if something gets out of hand. Pros Being able to not be in the building all the time to monitor. This product helps you sleep more knowing you are being protected! Review Source Response from Teramind March 15, 2021 Hi Mel, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience! - The Teramind Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.