# Time and Attendance Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Time and Attendance the right Time Tracking solution for you? Explore 60 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172648/Advanced-Time-and-Attendance/reviews --- Time and Attendance 4.3 (60) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Time and Attendance Ease of use 4.2 Customer Service 4.3 ## Showing most helpful reviews Showing 1-25 of 60 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Corey C. Warehouse Analyst Used the software for: ### "Mitrefinch - A Terrific Company" January 6, 2015 5.0 I love the software. Our business has some unique requirements and Mitrefinch meets all of them. Review Source RW Renya W. Senior Manager Strategic Initiatives Education Management Used the software for: 1-2 years ### "Very flexible, capable of handling complicated reports, scheduling and accrual rules." June 24, 2018 5.0 Improved record keeping, and savings from devoting fewer manpower hours to time and attendance Pros I like the calc features that let experienced users customize the software for their organization. I also like the fast response of the support team. Cons I became the Time and Attendance administrator after it had already been selected and partially setup. I found it challenging to learn how to use all the features of the software - a fully documented users guide for administrators listing all settings and codes in WINTMS would be extremely helpful. Review Source PB Philip B. IT Manager Food Production Used the software for: 2+ years ### "Mitrefinch review" April 17, 2019 2.0 Regularly having to chase the Sales team for quotes. Pros Door control, site monitor , site planner Cons Grouping of doors is not flexible enough Review Source MR Michael R. Technology Consultant Used the software for: ### "Advance Sytems TMS - Too bad I couldn't give it 6 Stars!" January 12, 2016 5.0 We've now been TMS users for more than a year. We happily renewed our Support Policy just recently, at a very reasonable price. Although we've only had to call Advance one or two times, their response has been phenomenal. Just a few weeks ago, I noticed that calls weren't being updated in TMS. I nearly panicked. I had thought that we had lost a number of days of data. One call to Advance and they were logged into our system and in a matter of less than an hour, data was restored and the system was operational. When I first decided on TMS, about 18 months ago, I was wary that the 'real' costs were going to far in excess of what we were quoted. I thought that we'd be charged for additional seats even though the total numbers we needed stayed constant, just the users changed. However, the only additional charges were when we increased the total number of actual users. And that is a ONE time payment. In addition, Advance put us in touch with a remote call service that was just as upfront as they are. We selected a plan back in the beginning and haven't had to upgrade and/or improve it since. During the selection process I evaluated calling plans that were literally 10X more expensive, each month! There hasn't been an aspect of our implementation that wasn't handled professionally and on time. We even moved to newer servers over the past year and that went so smoothly, we hardly noticed. Advance Systems has been a world class choice for us. Price, performance and support, a 6 star rating doesn't do it justice. Review Source TC Tamara C. HR Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "A title is not required for a survey." May 12, 2016 4.0 Pros Windows are easy to navigate through. Able to configure the system to suit individual needs. We have many variables and for the most part, the software is able to accommodate the variety. Cons Software has some limitations on how it performs. Must be configured properly from the beginning. System was set up by MitreFinch staff no longer with the company. Recently hired staff find the original set up inefficient. I could not submit this survey without having to type in more information despite clicking on No, thanks, I'm done. Kept circling back. Review Source LE Laura E. Health & Safety advisor Consumer Goods Used the software for: 2+ years ### "TMS" April 10, 2019 3.0 Pros Versitility and quite simple to use and understand Cons Very slow - May just be the version we work from, as is quite old Review Source HP Hannah P. HR Director Retail Used the software for: 1-2 years ### "Terrible experience" December 7, 2018 2.0 Speak to at least 2/3 of their customers before you even consider buying this product. I spoke to one who was happy but wish I'd spoken to more, and questioned them more. Pros We were given the sales pitch and the features sound great, they can do everything! Once it is up and running the data you can retrieve is great. Cons The service has been truly awful. The company has undergone a lot of change and I feel the customers have been forgotten along the way. They try to do too much. Review Source HM Helen M. Service Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Mitrefinch review" April 17, 2019 4.0 Communication with projects not always straightforward and can be time consuming. Have had issues with invoices Get good software support when needed People who have visited us have been very knowledgeable Pros Simple and straightforward to quick to use. Stable Cons The report formatting isn't great. Could be due to the version we're on. Review Source MM Melanie M. Solutions Support Analyst, Senior Insurance Used the software for: 2+ years ### "Support experience" May 25, 2016 4.5 Pros This software is very user friendly, easy to administrate and eases admin with keeping track of and calculating vacation days, sick days, etc. Mitrefinch overall has awesome support and friendly IT staff. I personally worked with Larry Walsh on the last issue and he was very friendly, personable and knowledgeable about the software. Cons The only thing that bothers me is time changes and terminals not always keeping proper time. Sometimes the terminals are 2 to 3 minutes fast. Review Source pM phil M. structured cabling technician Automotive Used the software for: 2+ years ### "Mitrefinch TIME & ATTENDANCE review" April 16, 2019 4.0 overall the system is quite good but I think it could be easier to use Pros there are many functions that are very useful to us Cons some items are time consuming to change, we had to change certain access groups and it seemed very long winded to do this Review Source CW Catherine W. Payroll Administrator Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Have been using Mitrefinch Time & Attendance since 2011" May 24, 2016 4.0 Pros Mitrefinch is user friendly and customer support is always available Cons It would be nice if Mitrefinch published their hours over Christmas and the New Year Review Source GG Geraldine G. HR Business Partner Used the software for: ### "Vote of Confidence" January 13, 2016 5.0 Due to the complex nature of our shifts and payroll, to be in a position to have a time and attendance system that all our sites can use was a large undertaking for Advanced Systems. Not only did they manage to create and add in options for us to suit our business needs, they also helped to set the tone for the company in relation to absence managing and time keeping. I look forward to a continuing relationship with Advanced Systems as we both continue to grow our business. We cannot thank you enough for making the whole process streamlined and easy to use. Their professional approach more than earned my vote of confidence. Review Source PC Peggy C. Payroll/HR Assistant Used the software for: ### "Awesome Software" January 14, 2016 5.0 We have had a fantastic experience with this software and with the company providing it. The entire process from sales through installation and training has been wonderful. The software is a bit more sophisticated than we actually needed, but the tech support provided has been exceptional, and the software allows room for us to grow. Although it was slightly more expensive than some of the others we looked at, it has been well worth the investment. I would highly recommend Advance Systems for your time and attendance tracking needs. Review Source KW Katherine W. Payroll Adminstrator Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Easy" December 8, 2016 4.0 I haven't actually had training on the software but I have been able to learn pretty easy. Pros I like the ease of use. Cons I think there should be more built in features that states that something isn't correct. Review Source AG Aaron G. HR / QHSE Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "No more arguments" December 5, 2016 5.0 This has made processing working hours so much easier and there is no more cheating the system. Pros Automated, individualised, ease of use. Review Source RW Rhian W. Used the software for: ### "Review of Time Management System" April 16, 2014 4.5 Pros It's clear and easy to understand. When I started here, I really had no one to train me, but I taught myself quite easily. Cons Nothing really. It's not the product's fault that people forget their clocking in cards! We are considering a move to fingerprint terminals to help with this. Review Source ML Molly L. Used the software for: ### "Great Product" January 13, 2016 5.0 From what I have seen so far the software is very user friendly. It will also be automating a lot of our current manual processes which will be a huge time savings for us. Review Source VR Valerie R. Payroll Administrator Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "MitreFinch Support" May 20, 2016 4.5 Pros They are always engaged in whatever task, training or problem that we need to be addressed. Their personalities are friendly and entertaining which can make these technical tasks go just a little bit better. Cons The team can sometimes not be available when we need him, due to demand I'm sure Review Source KH Katrina H. HR Manager Used the software for: ### "Mitrefinch Time and Attendance is excellent" July 31, 2014 5.0 Very intuitive, fantastic support Review Source HK Hannah K. HR Manager Legal Services Used the software for: Less than 6 months ### "Excellent service" July 6, 2016 3.5 Pros The service is excellent. If I need any help they are available and helpful. Cons Refresher training costs and custom changes are very high. Review Source jG john G. business systems manager Food & Beverages Used the software for: 2+ years ### "Good functionality but poor customer service" March 26, 2019 3.0 The implementation was good and the engineers were very knowledgeable. Initial account management was good. Helpdesk was poor, but improved briefly while \[SENSITIVE CONTENT HIDDEN\]was in post. A massive problem occurred with the version 8 upgrade in March 2018, which has affected our overall perception of Mitrefinch. The issue was due to Mitrefinch not acknowledging the bespoke elements of our system. The latest patch upgrade suffered from the exact same issue! This, compounded by the poor helpdesk service leaves us often exacerbated. Pros Ability to deal with open finish times and multiple shift patterns. Calculations allows for bespoke business logic without development. Web TMS is good. Has reduced payroll queries. Email encrypted payslips. Cons Helpdesk service is generally poor - we can provide details on request. General feeling is that the helpdesk has little knowledge nor confidence to take on the problem and resolve it. System flexibility can be its downfall in that its complex for new users to pick up. Account management has been flaky. We've had three account managers plus sight of a (very good) customer services manager. The latter, \[SENSITIVE CONTENT HIDDEN\] , filled us with some confidence that service would improve - we had a direct line to her and her helpdesk. Since her departure, the work she started seems to have stopped and service has gone back to as before. Recent upgrades have failed due to insufficient / missing documentation from Mitrefinch. The latest upgrade required us to failback, resulting in lost time. Paid for training was insufficient and not compensated. Review Source VR Verified Reviewer Director of IT Accounting Used the software for: 2+ years ### "We've had TMS for 6 years now, I find it very easy to use" June 25, 2018 5.0 We switched to TMS from another Time and Attendance software that was made solely for Public Safety and did not suit our needs, it was very cumbersome and hard to figure out. TMS was much easier to use and manage. Pros We are still on version 7 and have not upgrade to version 8. The software is easy to use, fast, easily customizable, quick to learn, and can integrate with other payroll software Cons Sometimes support can be slow, it's gotten better than it used to be. Reporting can be slow as well when done on all employees, we have about 750. Review Source KM Kaysey M. Human Resources Used the software for: 1-2 years ### "ALWAYS great customer support!" June 21, 2017 4.0 Pros I love the ease of using this product. It is so intuitive but I especially love the great customer support I get when I cannot figure something out. I normally send an email and within an hour or so I get a response or call from their team. On almost every occasion, I've received support from Larry Walsh from the Mitrefinch team. He has always been readily available to assist and is always a pleasure to talk to over the phone! 5 STARS! Cons I wish there was additional functionality in the custom reports as we've had trouble at times pulling the information we need. We have always found a work around but it would be nice if reports had additional capabilities or options. For example, when I am looking to pull the remaining balance of vacation for a specific time range. This could not be done. The work around was having to pull it on the specific date. However if we were looking for a specific range from the past this could not be done. Review Source MP Martyn P. Digital Operation Manager Airlines/Aviation Used the software for: 2+ years ### " Mitrefinch TIME & ATTENDANCE Review" May 2, 2019 4.0 Overall the system is fit for purpose; certainly for the limited features we currently employ at our facility. This MAY change as we move forward. Pros The facility of a Web interface for end users to interact with, removing the need to install client software to the general populous Cons Complexity of the underlying DB seems overly complex - certainly for the level of use we currently use. Documentation on the reporting tools is difficult to find/understand Review Source VR Verified Reviewer Group IT Operations Manager Food Production Used the software for: 2+ years ### "TMS " April 17, 2019 4.0 Pros The software functionality is 'good' not great. the basic package is missing some key features which are optional add on's at each stage. Cons Project management for recent deployments, farcical at best. Changes have happened at Mitrefinch over the previous months and years and certainly not for the better from our experience. We will not be adding further sites and looking to replace on live sites. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.