--- title: "Verloop Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Verloop Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/172660/Verloop/" page_type: "product" language: "en" --- # Verloop Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Verloop ## What is Verloop? Verloop.io is an advanced Conversational AI platform that makes customer support automation effortless, enabling brands to deliver delightful customer experiences. Our state-of-the-art AI securely scales support, reduces costs, and provides full visibility into interactions. Using machine learning (ML), automated speech recognition (ASR), and natural language processing (NLP), Verloop.io powers AI-driven self-service, real-time agent assistance, and quality assurance insights. Available 24x7 across Web, App, Messenger, Instagram, and WhatsApp, Verloop.io provides seamless, omnichannel support in 80+ languages. Over 5,000 businesses trust Verloop.io’s multilingual Voice and Chat AI to serve 100 million users and achieve 90%+ query deflection. Built for industries worldwide, Verloop.io fosters strong customer relationships with contextual, personalised conversations, enhancing engagement and satisfaction at every touchpoint. ## What is Verloop used for? [Chatbot](https://www.capterra.com/chatbot-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Verloop?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://verloop.io&name=Verloop) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Verloop 4.7 (10) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (10) Ease Of Use 4.6 (1,767) Value For Money 4.6 (7) Value For Money 4.6 (1,517) Customer Service 4.9 (7) Customer Service 4.7 (1,536) ## Verloop alternatives [4.4 (4,089)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (30)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [inconnect](https://www.capterra.com/p/164772/OmniChannel/) [3.9 (19)](https://www.capterra.com/p/164772/OmniChannel/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars ## FAQs about Verloop Overview ### Which roles and teams benefit most from Verloop? Verloop is most used by product and project managers, business development and marketing teams, and technical specialists such as systems engineers and web developers. These roles use it to automate customer conversations, capture leads, streamline support workflows, and improve engagement visibility, while owners and directors monitor service quality and operational efficiency. Answer based on 10 reviews Overview ### What company size and specific industries is Verloop built for? Verloop is designed for businesses in e-commerce, banking and financial services, travel, real estate, logistics, insurance, foodtech, EdTech, and telecom that want to automate support functions. The description does not specify a company size, so it appears aimed at organizations in these industries rather than a particular business scale. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Verloop? Verloop offers CRM, generative AI, and speech recognition, plus customer support tools like live chat, chatbot, and human handover. It also includes automated responses, IVR, call routing, knowledge base management, and customer service analytics, along with multi-channel messaging, lead capture, sentiment analysis, and third-party integrations. Integrations ### Which third-party tools and platforms does Verloop integrate with? Verloop integrates with Connect, Freshdesk, Meta for Business, Shopify, Slack, WordPress, Zapier, and Zendesk Suite. These integrations cover customer support, messaging, ecommerce, content management, and automation needs, giving Verloop a broad set of connection options across common business tools. Getting Started and Support ### What training and onboarding options does Verloop offer? Verloop provides in person training, webinars, documentation, and videos to help teams get started. In person sessions support direct instruction, webinars cover guided online learning, documentation offers written reference material, and videos provide visual walkthroughs for reviewing setup steps and product features. Getting Started and Support ### What customer support options does Verloop offer? Verloop provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep options. These channels give users multiple ways to get assistance and find answers, with direct access for urgent issues and self-service resources for common questions. ## Features AI summary Based on 6,901 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) Verloop supports all three top features: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and keep customer interactions current, allowing teams to deliver more consistent service and handle inquiries more efficiently. Transcripts/Chat History 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Chatbot 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Customer Support 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Verloop 74 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Augmented Analytics: Analyze data and automatically generate insights using AI/ML technologies - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Content Generation: Generative AI can be employed to generate content in different forms, such as text, images, music, and videos - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geotargeting: Geographic location of visitors determines behavior of the software - Group Messaging: Group messaging lets multiple people carry on a group conversation - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Negative Feedback Management: Identify, track, and respond to negative feedback - Offline Form: Form to collect visitor contact information when live chat isn't available - One-to-One Messaging: Send personal messages to clients or attendees - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Personalization and Recommendation: Generative AI models can create personalized recommendations for users based on their preferences and behavior. - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Query Suggestions: See options for potential search queries within the system - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Speech Recognition: Train your system to interpret and transcribe voice messages - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.4 (10) 4.4 Based on 10 reviews ## Pricing Value for money 4.6 (7) ### Starting price Free trial available Value for money 4.6 (7) 4.6 Based on 7 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Connect](https://www.capterra.com/p/177860/Qnnect/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (7) 4.9 Based on 7 reviews ## User reviews Overall rating 4.7 Based on 10 reviews Filter by rating 5(7) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Systems Engineer Information Technology and Services ### "A really great "Smart" chatbot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 August 19, 2022 Pros The chatbot responses are relevant answers most of the times which makes me feel that their Natural Language Processing and Machine learning models are quite well trained and tested. The user interface is very convenient for navigation and chat history can also be viewed easily. Cons There are no such cons for this chatbot. However, if the attachment size and customization level can be increased a bit, then it would be great. Switched from [Kapture CX](https://www.capterra.com/p/266354/Kapture/) [yellow.ai](https://www.capterra.com/p/194013/Yellow-Messenger/) [Trengo](https://www.capterra.com/p/177967/Trengo/) [Haptik](https://www.capterra.com/p/186856/Chatbots/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OH OLIVER H. Associate Director Telecommunications ### "Adaptable, Intuitive Design, Agile" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 20, 2021 Centralized system that allows for multiple tasks input to be computized Pros Adaptable interface with user-intuitive Design and is agile and can be applied quickly Cons Lack of customizable opportunities with custom API feeds Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Business Development Manager Education Management ### "The Best Chat Tool for Busines" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2020 As an Admin, My Overall experience with Verloop is Awesome. I should really appreciate the customer service. When you are in need or want to add a new bot Recipe to the system the team was readily available to help you. Also the team played and helped us in integrating the Facebook and Watsapp Messenger in ease of time. Now we are able to generate more leads and the conversion is high when compared to the past Pros Verloop is easy to use and you can add multiple users, Also you can integrate your own inbuilt CRM with Verloop which helps in generating more leads. Also We use multiple landing pages to generate leads ad we have created multiple Variables to invite the online customers. The best part is you can integrate you business Watsapp and Facebook Messenger as well where you do not miss on the visitors who would like to chat with you on Watsapp and Facebook. Cons Adding Quick Responses to the Tool took us bit long. Also we were expecting chat transfer Should based on the regions, which took some time for us to integrate it. Switched from [Acquire](https://www.capterra.com/p/146821/Acquire/) They were expensive Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Verloop Verloop was easy to use, We found the features where available what we were looking for Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VC Vindhya C. Product manager Computer Games ### "Verloop is a must have! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 24, 2019 Before this , it was difficult to segregate our chats and assign it to people. Now it's become easier to close our customer queries. Pros Bot receipies help us in answering queries faster. Cons The notification modification doesn't exist. Reasons for choosing Verloop Cost. Customer support. Faster resolution of problems Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KZ Kristen Z. Project Manager Internet ### "A good chatbot at a good price" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 4, 2019 Pros The lifetime deal was a great value for this system. Cons It takes a long time to set it all up, at least to do a good job on it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jignesh P. Owner Animation ### "Verloop is Bot on sterioids with some edge over competitors " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 22, 2019 awesome so far Pros Awsome bot ease to use no nonsense UI create and run your bot for chat in 5 minutes Cons not connected with any mobile app so mobility issues are there support is slow Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Anuj S. Product Manager Retail ### "The Next Gen Chatbot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 30, 2019 It was more around reduction of Customer Support TAT by automating the flows for the user and enabling them on the Self Help aspect Pros The ease of integration and the self-explanatory Chat flow gives Verloop Chatbot an added advantage over its other counter products in the market. It has helped us to scale our Customer Support in a way which not only helps the end user with real-time resolution but also provides relevant context to the CS Agent in case of a Chat transfer to Human Cons Analytics piece is yet to be deep dived at the same position that their Product holds in the industry Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Muhammad I. Web Design & Developer ### "Simple Bot with recipes as you want" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 28, 2018 Pros Verloop not only good for every one who need bot chat on they website to leads their customer but this tool is awesome because also come with good transfer directly to really human support if your customer need for that. Good Combination between bot and live chat. Cons I hope verloop come with mobile apps and it will make human transfer more efficient and more fast to engage our visitors Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SG Stephanie G. Art Director Entertainment ### "Verloop has automated our customer service & chat efforts. Love the bot and human take over feature" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 11, 2018 Chat automation for our website has improved our customer service efforts since we implemented Verloop. Pros We mainly use this for its chat feature. Once a customer lands in our website our bot automatically greets them and qualifies them as a lead and if needed you can design triggers for your team to take over the conversation. Integration with zapier and CRMs make it really easy to get the leads info from your chats to other tools we use. Cons Takes a while to set up but is worth the time and effort. Some features are limited and/or are coming soon like email campaigns and automation Verloop branding can only be removed if you are in their highest premier plan Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 17, 2018 Thank you for the kind words Stephanie. We are working hard to ensure that Ease of Use is improved in our upcoming UX design. In addition, a lot of promised features are also into phased release now. Hope to continue helping you reach your goals and serve your customers better. SD Sharon D. Marketing Intern ### "Easy to use. Gave me a 20% jump lead generation. FAQ automation saved me lots of time." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 14, 2018 Pros Triggers and source attribution help me track marketing spend. Great ML skills. Designed to help the user Cons Editor has a bit of a learning curve. User Interface can be improved greatly by adding more color Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/172660/Verloop/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.