MagicLane

Verloop

4.5 / 5 3 reviews

Who Uses This Software?

Verloop can help any business with a website generate more leads, book appointments, answer FAQs using bots and assign to a human when needed.


Average Ratings

3 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
  • Pricing Details
    Free + Chat Reports Unlimited Agents, Triggers, Departments
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • MagicLane
  • verloop.io
  • Founded 2015
  • India

About Verloop

Verloop is a conversational sales and marketing platform built with an automation-first approach. Smart bot-workflows ensure that your teams are spending time on calling and closing, as opposed to the dull and draining lead enrichment. Verloop uses Machine Learning to surface your best leads, attach lead hotness score to users even before they ping you. With an easy to use drag and drop interface, you can train your bot, answer FAQs, generate leads and connect them to right sales rep.


Verloop Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

Verloop Reviews Recently Reviewed!


Capterra-loader

Simple Bot with recipes as you want

May 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Verloop not only good for every one who need bot chat on they website to leads their customer but this tool is awesome because also come with good transfer directly to really human support if your customer need for that. Good Combination between bot and live chat.

Cons: I hope verloop come with mobile apps and it will make human transfer more efficient and more fast to engage our visitors

Verloop has automated our customer service & chat efforts. Love the bot and human take over feature

May 11, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: We mainly use this for its chat feature. Once a customer lands in our website our bot automatically greets them and qualifies them as a lead and if needed you can design triggers for your team to take over the conversation.
Integration with zapier and CRMs make it really easy to get the leads info from your chats to other tools we use.

Cons: Takes a while to set up but is worth the time and effort.
Some features are limited and/or are coming soon like email campaigns and automation
Verloop branding can only be removed if you are in their highest premier plan

Overall: Chat automation for our website has improved our customer service efforts since we implemented Verloop.

Vendor Response

by MagicLane on May 17, 2018

Thank you for the kind words Stephanie. We are working hard to ensure that Ease of Use is improved in our upcoming UX design. In addition, a lot of promised features are also into phased release now. Hope to continue helping you reach your goals and serve your customers better.

Easy to use. Gave me a 20% jump lead generation. FAQ automation saved me lots of time.

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Triggers and source attribution help me track marketing spend. Great ML skills. Designed to help the user

Cons:
Editor has a bit of a learning curve.
User Interface can be improved greatly by adding more color