# Verloop Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Verloop the right Live Chat solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172660/Verloop/reviews --- Verloop 4.7 (10) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Verloop Ease of use 4.4 Customer Service 4.9 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anuj S. Product Manager Retail Used the software for: 1-2 years ### "The Next Gen Chatbot" January 30, 2019 5.0 It was more around reduction of Customer Support TAT by automating the flows for the user and enabling them on the Self Help aspect Pros The ease of integration and the self-explanatory Chat flow gives Verloop Chatbot an added advantage over its other counter products in the market. It has helped us to scale our Customer Support in a way which not only helps the end user with real-time resolution but also provides relevant context to the CS Agent in case of a Chat transfer to Human Cons Analytics piece is yet to be deep dived at the same position that their Product holds in the industry Review Source VR Verified Reviewer Business Development Manager Education Management Used the software for: 6-12 months ### "The Best Chat Tool for Busines" September 23, 2020 5.0 As an Admin, My Overall experience with Verloop is Awesome. I should really appreciate the customer service. When you are in need or want to add a new bot Recipe to the system the team was readily available to help you. Also the team played and helped us in integrating the Facebook and Watsapp Messenger in ease of time. Now we are able to generate more leads and the conversion is high when compared to the past Pros Verloop is easy to use and you can add multiple users, Also you can integrate your own inbuilt CRM with Verloop which helps in generating more leads. Also We use multiple landing pages to generate leads ad we have created multiple Variables to invite the online customers. The best part is you can integrate you business Watsapp and Facebook Messenger as well where you do not miss on the visitors who would like to chat with you on Watsapp and Facebook. Cons Adding Quick Responses to the Tool took us bit long. Also we were expecting chat transfer Should based on the regions, which took some time for us to integrate it. Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Verloop Verloop was easy to use, We found the features where available what we were looking for Switched from [Acquire](https://www.capterra.com/p/146821/Acquire/) They were expensive Review Source SG Stephanie G. Art Director Entertainment Used the software for: Less than 6 months ### "Verloop has automated our customer service & chat efforts. Love the bot and human take over feature" May 11, 2018 4.0 Chat automation for our website has improved our customer service efforts since we implemented Verloop. Pros We mainly use this for its chat feature. Once a customer lands in our website our bot automatically greets them and qualifies them as a lead and if needed you can design triggers for your team to take over the conversation. Integration with zapier and CRMs make it really easy to get the leads info from your chats to other tools we use. Cons Takes a while to set up but is worth the time and effort. Some features are limited and/or are coming soon like email campaigns and automation Verloop branding can only be removed if you are in their highest premier plan Review Source Response from Verloop May 17, 2018 Thank you for the kind words Stephanie. We are working hard to ensure that Ease of Use is improved in our upcoming UX design. In addition, a lot of promised features are also into phased release now. Hope to continue helping you reach your goals and serve your customers better. VR Verified Reviewer Systems Engineer Information Technology and Services Used the software for: I used a free trial ### "A really great "Smart" chatbot" August 19, 2022 5.0 Pros The chatbot responses are relevant answers most of the times which makes me feel that their Natural Language Processing and Machine learning models are quite well trained and tested. The user interface is very convenient for navigation and chat history can also be viewed easily. Cons There are no such cons for this chatbot. However, if the attachment size and customization level can be increased a bit, then it would be great. Review Source Jignesh P. Owner Animation Used the software for: 6-12 months ### "Verloop is Bot on sterioids with some edge over competitors " March 22, 2019 5.0 awesome so far Pros Awsome bot ease to use no nonsense UI create and run your bot for chat in 5 minutes Cons not connected with any mobile app so mobility issues are there support is slow Review Source Muhammad I. Web Design & Developer Used the software for: Less than 6 months ### "Simple Bot with recipes as you want" May 28, 2018 5.0 Pros Verloop not only good for every one who need bot chat on they website to leads their customer but this tool is awesome because also come with good transfer directly to really human support if your customer need for that. Good Combination between bot and live chat. Cons I hope verloop come with mobile apps and it will make human transfer more efficient and more fast to engage our visitors Review Source VC Vindhya C. Product manager Computer Games Used the software for: 6-12 months ### "Verloop is a must have! " October 24, 2019 5.0 Before this , it was difficult to segregate our chats and assign it to people. Now it's become easier to close our customer queries. Pros Bot receipies help us in answering queries faster. Cons The notification modification doesn't exist. Reason for choosing Verloop Cost. Customer support. Faster resolution of problems Review Source KZ Kristen Z. Project Manager Internet Used the software for: 6-12 months ### "A good chatbot at a good price" April 4, 2019 4.0 Pros The lifetime deal was a great value for this system. Cons It takes a long time to set it all up, at least to do a good job on it. Review Source OH OLIVER H. Associate Director Telecommunications Used the software for: 1-2 years ### "Adaptable, Intuitive Design, Agile" April 20, 2021 4.0 Centralized system that allows for multiple tasks input to be computized Pros Adaptable interface with user-intuitive Design and is agile and can be applied quickly Cons Lack of customizable opportunities with custom API feeds Review Source SD Sharon D. Marketing Intern Used the software for: Less than 6 months ### "Easy to use. Gave me a 20% jump lead generation. FAQ automation saved me lots of time." February 14, 2018 5.0 Pros Triggers and source attribution help me track marketing spend. Great ML skills. Designed to help the user Cons Editor has a bit of a learning curve. User Interface can be improved greatly by adding more color Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.