UXPressia

UXPressia


5 / 5
23 reviews

Who Uses This Software?

Teams and department of companies of various size willing to define user/buyer persona's, map user and customer journeys in order to design products and services with exceptional customer experience


Average Ratings

23 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month/user
  • Pricing Details
    $20/month per user billed anually
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online

Vendor Details

  • UXPressia
  • uxpressia.com
  • Founded 2015
  • United States

About UXPressia

UXPressia is an online tool for customer journey mapping, creating personas and impact maps. It is an optimal balance between sticker-and table-based solutions with an intuitive drag and drop interface and plenty of customizable features. With UXPressia you will design and deliver an exceptional experience to your customers. Visualize your customer journeys, create personas, analyze touchpoints in multi-channel interactions and invite collaborators to map together and share journeys online!


UXPressia Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Action Management
  • Attribution Modeling
  • Behavioral Analytics
  • Collaboration
  • Customer Profiles
  • Data Import / Export
  • Predictive Analytics
  • Surveys & Feedback
  • Templates
  • Account Alerts
  • Account Management
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
  • Usage Tracking / Analytics
  • Win / Loss Analysis
  • A/B Testing
  • Abandoned Cart Saver
  • Account Based Marketing
  • Behavioral Targeting
  • Campaign Segmentation
  • Content Analytics
  • Contextual Targeting
  • Customer Profiles
  • Experience Management
  • Recommendation Engine
  • Website Personalization
  • Animation
  • For Mobile
  • For Websites
  • Heatmaps
  • Prototyping
  • Screen Activity Recording
  • Unmoderated Testing
  • Usability Testing
  • User Journeys
  • User Research

UXPressia Reviews Recently Reviewed!


Capterra-loader

Flawless customer experience and a great product!

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: UXPRESSIA offers a unique combination of great value combined with great features. The UXPRESSIA managed to combine 3 different tools into one well-integrated tool, resulting in a flawless customer experience.

I love the ability to create personas, which I can then use within my Customer Journey Map while creating an impact map which can pull info from the persona tool. All this includes the ability to share the projects with other UXPRESSIA users or allow others to see your work as well (without a UXPRESSIA subscription).

It's a whole lot of power and a whole lot of bang for your buck!

Cons: It's rare that I say this, but this product is in many ways flawless. Yes, there are new features they could add, but then again, like any software its a work in progress. The best part is this...

Got an idea, suggestion or bug report? The UXPRESSIA team wants to hear it! And unlike many others, they actually listen!

Overall: UXPRESSIA has helped me produce a living breathing Customer Journey Maps along with Persona profiles and Impact maps for clients in a quick and efficient way.

Anyone who's ever had to put such documents together knows how hard it is to create them from scratch, keep them in a centralized location and allow for multiple people to view and edit them. UXPRESSIA solved this with their tool.

This WILL save you time (and money), make you more productive all while making you look highly polished in front of clients.

My clients loved this so much, that one even printed a 5ft by 4ft version of their own customer journey map created with UXPRESSIA, to hang in his office!

Thanks, UXPRESSIA!

Finally!! This will save your hours and make you look like a Marketing Rockstar

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For more than 15 years now I've been hating a huge part of my job - building out customer personas and journeys. I love the work itself but couldn't stand spending hours in PowerPoint trying to organize the information with process charts and tables. My boss recommended UXPressia and I'm floored by how much easier it makes these tasks AND how much better the finished product looks. My executive team was wowed by the presentation and our sales team is actually using the info in their daily work. The tool is organized so well that it even helps you think through the research as your doing it. I can't believe this thing is so cheap, I'd pay way more for the value (UXPressia people, if you're reading this - you better legacy me into any new pricing! :)

The company is a start-up so there have been a couple times when I encountered a big or something but their in-product customer service chat is so on point that my questions are resolved in minutes.

Cons: What I liked least is that something like this isn't available for more Product Marketing projects (can you guys please launch something for competitive analysis and battle cards).

Overall: Amazing, stellar, makes me not dread the project and makes me look super polished to internal stakeholders.

Capterra-loader

My favourite application for CJMs and Personas creation and discussion

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As I said, it's my favorite app for personas and CJMs, it's fantastically easy to use, friendly designed, really mature and responsive. We always use an option of group work and sharing, they are very nice.

Also, we ofter use Impact Mapping and this feature is really ideally designed: it shows only needed info, in needed structure, in a very usable way.

Cons: Frankly speaking, I cannot find any issues with such an application. We do like it and recommend it for all teams with product-oriented approach.

Overall: I use the app for every project and it became almost indispensable for our team. We create customer journey maps and personas while sitting in a meeting together and improve them later: in Uxpressia it's extremely simple, quick and clear. Before we had started using the app, we used a wall or a board with stickers, but they didn't live for a long time. In the app we have all our boards in one place- accesible, updated and ready to reuse.

Capterra-loader

Best tool for CJM

Aug 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can easily create professional looking maps. And I can use them not only for myself and my team, but it's not ashamed to show these maps to CEO and other departments (when compared with maps built with spreadsheets).

I can easily create as many maps as needed for my complex product and link them together.

"Impact maps" is a powerful feature which helps to brainstorm ideas in the context of business and customers goals.

Cons: Small text size in some areas. Hard to read it.

Overall: No more sticky notes falling off the wall!

Their blog helped us to improve our understanding of CJM technique.

Intuitive and reliable; knowing future problems without having to face them yet

Oct 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have been tasked to create customer journey maps, being that I have been in the customer service manager position for some time now. I am aware of how some clients think and how they would react to a certain situation. I used to create these maps with pen and paper, present them in Powerpoints, until I started using UXPressia. It is amazing how intuitive this software is. Creation of different personas to act like customers is possible, creating different impact points, situations and obstacles. The available templates are amazing as well, they all suite my needs and style.

Cons: The price is a little high for individual use. Also, it seems that integration with other software is not available.

Capterra-loader

Agile Coach with solid product design focus

Jul 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: An awesome set of all necessary tools for the daily work of the Product Manager.

The guiding and hints and a huge number of templates make this tool an easy start for beginners. It drives learning itself and empowers faster work with the subject

Cons: A slow pace of the development :-) Authors are perfection addicted and often delay new features until they reach an ideal quality. The popularity of the product is growing and a demand for new features is growing too.

Overall: Necessary toolset in one place.

Easy guiding, hints and education on usage through the UI and the blog

Helps to design customer journeys & personas in a collaborative way

Mar 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We can store and collaborate on customer journey maps & personas online, in a convenient template.

No other tool gave us a nice way to create complex CJMs, paper ones don't last well and can't be properly updated.

Their ready templates for CJMs are very useful as well and provide great example material.

And their support team is doing extremely well, quick to reply and helpful.

Cons: Real-time collaboration could be better, but they announced they're working on it.

I would also like a way to map UXpressia's personas to our analytics and data.

Overall: Great templates for customer journeys, online editing, storage and collaboration on maps within our company.

Capterra-loader

Great addition to my UX Toolbox

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: UXPressia is an excellent tool to add to any UX toolbox. It allows for quick iteration of several different types of documents, and even easier creation.

Cons: There really are no down sides to UXPressia.

Overall: I teach a cohort of 50 students, and we use UXPressia exclusively to help them understand Persona development and Journey Mapping customer experiences. The software is so intuitive and easy to use the students are up and running with zero ramp-up time to learn the tool. Thank you for such an awesome tool!

Feature-heavy, easy-to-use, quite an eye candy too

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Smooth & intuitive workflow. Synergy between features: e. g. persona's needs and frustrations displayed in impact ma, etc. Great explanations and examples, awesome copy in general both in the UI and blog. Emotion wheel in the latest version is absolutely awesome.

Cons: A bit on a pricey side if considered for infrequent individual use, otherwise no complaints whatsoever.

Easy-to-use combination of collaborative tools for building customer experience.

Jul 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: First of all, I really like the process of working on CJM with my team. We tried to create Journey Maps before with excel files and it was damn tricky. Now we can even share CJMs with our customers and work on them together. Personas are useful too, mostly in combination with CJM.

Cons: No localization to my native language, I hope developers will add it soon. Sometimes there are some slow synchronizations in collaborative actions, but it doesn't affect the work process.

Capterra-loader

Intuitive Personas to Process Mapping

Sep 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Tool is really intuitive and easy to jump right in and start creating personas and journey maps. I really like that user goals can me associated with the process and visualized on the same screen - this really helps to uncover and understand customer's pain points.

Adding emotions to each step of the process is also a great idea that was implemented in this tool as people tend to overlook where the problem lies in the bigger flows and this small feature helps quite a bit.

Cons: I just have ideas for improvements - like being able to mention/link personas anywhere in the text in any section and maybe adding a rich text editor to highlight some notes, or make lists where needed. Detailed emotion selection control is a bit overloaded and can be simplified.

Capterra-loader

UXPressia for Work

Aug 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I do love that I can easily setup a new User Journey and it will professionally! Can share with my team mattes and send URL to stakeholders. And to be honest, it's save my team time and optimize capacity

Cons: I now that the UXPressia team works hard to make designers & marketing team life easier, still some functions to be enhanced.

Capterra-loader

Great tool for UX designers and Product managers

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, super customizable.

Has all needed export formats.

Has collaboration features.

Cons: No integration with CRM but it's solved by exporting assets to the needed format.

Overall: We use it for our customer profiling.

When working with our customers:

We build journey maps of their clients, educate stakeholders and then hand over the deliverables.

So the customer stakeholders continue working with the tool they are already familiar with. This helps greatly to create living artefacts (personas, CJMs, sometimes impact maps) compared to sharing PDFs that are never updated afterwards.

Great UX tool

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Usability, ease of use. This tool is doing few things, but it does them well. Options and features are clearly stated and understandable. I enjoyed creating my personas and CJM.

Cons: Maybe there should be a set of images to use inside the storyboard that could be used for the user-created phases.

Best Customer Journey Mapping Tool we found

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: - How easy is to add content and modify your customer journey maps

- All the little hints and tips UXPressia gives you and the way it aids the proccess

Cons: - I did use the free version, thus the cons come from having only 1 map available per account and not being able to export it, however I think this can be solved by purchasing the pro version.

Overall: We used UXPressia to conduct our first customer journey mapping in order to find out more about our key target groups.

After quite the research we chose UXPressia because of how easy it seemed for a beginner to try and make a start.

Capterra-loader

The best tool that I ever use for creating a customer journey map, personas and impact map.

Jul 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very important for our team to visualize how we can deliver an exceptional experience to our customers before start coding. And this tool totally cover all our needs.

This is easy to use product that also provides a lot of useful templates.

Cons: During the use, I did not find any things that could spoil my impression of this product. So I recommend it to all product developers who are interested in understanding their client better and want to provide a valuable product.

Good for CJM and personas

Sep 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Choosing random photos of personas )

Goog flexible blocks in CJM

Cons: Linear structure of CJM, can't build loops

Love this application!

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The visuals are clean and simple. It's very customizable and I can add several categories to my user journey.

Cons: Would like more stock photos in the storyline category.

Capterra-loader

You will love it!

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy to use interface and a lot of templates.

Cons: I used UXPressia to create some CJM and actually didn't find any difficulties. User friendly interface.

Awesome customer experience software

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: UXPressia offers a great variety of choices in order to capture and depict a customer's experience journey. It is easy to use and greatly intuitive. Also, the customer service the offer is awesome, fast and reliable. Ultimately, they are open to suggestions in order to improve their products and they listen to their customers.

Cons: I have no negatives to write. My experience was beyond expectations.

Capterra-loader

A robust tool for cjm

Aug 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The fact you really can build a simple and helpful cam that can they be used in different contexts. I also liked the on boarding part and the humor presented when you complete a certain part of cjm work. When I started using I was personally contacted by the founder to get feedback. That was a nice touch

Cons: Hard to tell, I can't really complain about it

Overall: Very positive experience

Easy and intuitive

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Allows to easily visualize of main stages and provided the flexibility to make adjustments to fields without requiring too much time.

Cons: Lack of pictures bank but team is working on it.

Overall: Identify gaps between desired customer journey and actual customer journey, enabling agreement on priorities.

Capterra-loader

Great and lovely tool

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity to use and edit the blocks I need in every moment.

Customer service team.

User experience.

Website design and colours.

Price.

Cons: Face pictures for the personas. I would prefer unless realistic photos.

Overall: Creat Customer Journeys and Personas in a simple and quick way.