Who Uses This Software?

Teams and department of companies of various size willing to define user/buyer persona's, map user and customer journeys in order to design products and services with exceptional customer experience


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month/user
  • Pricing Details
    $20/month per user billed anually
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online

Vendor Details

  • UXPressia
  • uxpressia.com
  • Founded 2015
  • Belarus

About UXPressia

UXPressia is an online tool for customer journey mapping, creating personas and impact maps. It is an optimal balance between sticker-and table-based solutions with an intuitive drag and drop interface and plenty of customizable features. With UXPressia you will design and deliver exceptional experience to your customers. Visualize your customers journeys, create personas, analyze touchpoints in multi channel interactions and invite collaborators to map together and share journeys online!


UXPressia Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Account Alerts
  • Account Management
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
  • Usage Tracking / Analytics
  • Win / Loss Analysis
  • A/B Testing
  • Abandoned Cart Saver
  • Account Based Marketing
  • Behavioral Targeting
  • Campaign Segmentation
  • Content Analytics
  • Contextual Targeting
  • Customer Profiles
  • Experience Management
  • Recommendation Engine
  • Website Personalization
  • Animation
  • For Mobile
  • For Websites
  • Heatmaps
  • Prototyping
  • Screen Activity Recording
  • Unmoderated Testing
  • Usability Testing
  • User Journeys
  • User Research

UXPressia Reviews Recently Reviewed!


Helps to design customer journeys & personas in a collaborative way

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We can store and collaborate on customer journey maps & personas online, in a convenient template.
No other tool gave us a nice way to create complex CJMs, paper ones don't last well and can't be properly updated.
Their ready templates for CJMs are very useful as well and provide great example material.

And their support team is doing extremely well, quick to reply and helpful.

Cons: Real-time collaboration could be better, but they announced they're working on it.
I would also like a way to map UXpressia's personas to our analytics and data.

Overall: Great templates for customer journeys, online editing, storage and collaboration on maps within our company.