# Page 3 | UXPressia Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is UXPressia the right Customer Journey Mapping Tools solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172668/UXPressia/reviews --- UXPressia 4.8 (80) [View alternatives](https://www.capterra.com/p/172668/UXPressia/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of UXPressia ## Showing most helpful reviews Showing 51-75 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andrés N. Founder/CEO E-Learning Used the software for: Less than 6 months ### "UXPressia makes a process that used to be boring fun and interesting" April 23, 2020 5.0 I loved the product. It is a game changer with our clients. Pros We were up and running in hours. We were able to impress our client with a great result. This same process would had taken hours of face to face meeting and we were able to do it completely online in a collaborative environment. Cons I loved everything about UXPressia. My only suggestion would be to make more user friendly for online presentations the full customer journey page. Printed looks amaxing. How to have a similar experience online? Review Source Sergey G. IT Business Analyst Used the software for: Less than 6 months ### "The best tool that I ever use for creating a customer journey map, personas and impact map." July 26, 2018 5.0 Pros It is very important for our team to visualize how we can deliver an exceptional experience to our customers before start coding. And this tool totally cover all our needs. This is easy to use product that also provides a lot of useful templates. Cons During the use, I did not find any things that could spoil my impression of this product. So I recommend it to all product developers who are interested in understanding their client better and want to provide a valuable product. Review Source VR Verified Reviewer Blog Editor Marketing and Advertising Used the software for: 6-12 months ### "Good for CJM and personas" September 11, 2018 5.0 Pros Choosing random photos of personas ) Goog flexible blocks in CJM Cons Linear structure of CJM, can't build loops Review Source FM Filza M. Product Designer Financial Services Used the software for: 1-2 years ### "UXPressia for Designers" December 1, 2018 4.0 Overall, I think UXPressia is a great product and I would recommend it to others. Pros UXPressia is a great tool to help designers create visualizations of their research and findings in the forms of personas, customer journey maps and impact maps. UXPressia allows you to easily create these visualizations by choosing custom templates geared to what you need and they go along way when trying to communicate vision to other team members. Cons This software is great to use but I wish that some basic functions such as deleting personas or customer journey maps are made more easily accessible. I struggled to figure out how to do it and then had to google to find the answer. Review Source AG ANDREA G. Innovation Leader Logistics and Supply Chain Used the software for: I used a free trial ### "So easy to work" March 13, 2020 5.0 We are developing a new web page and app for our customers, and this tools is so easy to use Pros The product is easy for work, and all the points have an view help taht you can resolve questions Cons The price for only one user is a little expensive Alternatives considered [Woopra](https://www.capterra.com/p/155465/Woopra/) Reason for choosing UXPressia UXpressia is easier to use Review Source JA Joseph A. Business and Economics Teacher Education Management Used the software for: Less than 6 months ### "Pro cons " January 12, 2022 4.0 Pros Easy to use interface (really intuitive) Cons Website not in French No possibility to give restricted access to users > a user can delete another user's job > inability to hide your work from other users Review Source Response from UXPressia January 13, 2022 Hi Joseph, We appreciate your feedback greatly! Although English is the primary language of our platform, we are possibly looking to make it available in other languages based on our user's feedback, and you can contribute with your vote on this link: https://trello.com/b/RbO0jGz7/uxpressia-roadmap To grant restricted access to users, you can share artifacts with either 'view', or 'edit' access. Here's where you can explore sharing: https://help.uxpressia.com/en/articles/1764168-how-to-share-projects As for privacy, we have a good hiding spot for your projects as well. Here is how to make projects private: https://help.uxpressia.com/en/articles/3635177-how-to-make-projects-private For lost work, you can either restore, or make changes by: -Using the Version History : https://help.uxpressia.com/en/articles/5435675-how-the-version-history-works -Or you can restore artifacts : https://help.uxpressia.com/en/articles/933495-how-to-restore-deleted-projects PB Priscilla B. Development Support Computer Games Used the software for: I used a free trial ### "Newbie UX Student" February 10, 2020 5.0 Even though I'm still pretty new at it, it has made creating Personas for all my projects so much easier. Also visually seeing everything play out helps my thinking process that much more. Pros I love how easy it made it to make my persona for my projects. As a new student I was having tons of trouble setting something up but this made it a breeze, plus the design looks good on my project. Cons Limited customization when it comes to colour + font. Review Source Philippe B. Head of Product Financial Services Used the software for: I used a free trial ### "Un très bon logiciel de customer journey" November 12, 2019 5.0 J'ai voulu utiliser Uxpressia pour désigner nos parcours utilisateurs alors que notre équipe est fragmentée géographique. Contrat rempli, ce logiciel remplit son rôle. Je recommande. Pros j'aime beaucoup la possibilité de changer facilement les étapes, la structure de l'écran, la possibilité de partage avec d'autres utilisateurs. Cons certaines difficultés de resizing dans les écrans Review Source LR Luka R. Researcher Computer Software Used the software for: Less than 6 months ### "Great UX tool" September 25, 2018 5.0 Pros Usability, ease of use. This tool is doing few things, but it does them well. Options and features are clearly stated and understandable. I enjoyed creating my personas and CJM. Cons Maybe there should be a set of images to use inside the storyboard that could be used for the user-created phases. Review Source NH Nour H. QA Consumer Services Used the software for: Less than 6 months ### "Fantastic tool" March 8, 2019 5.0 I used it for drafting all my employees training plans in addition to change department process and I am going to use it for drafting my customer journey Pros easy to use and cover all business needs Cons Really can not think about something , it is an amazing software and I am highly recommend to any employee or manager Review Source VK Vlad K. Data Analyst Information Technology and Services Used the software for: Less than 6 months ### "Simple yet powerful" January 13, 2020 4.0 I have not found any tool, that could create such an exciting CJM and Persona image as UXpressia! Very useful in case you need to create presentable data without the help of a designer. Pros Intuitive interface A lot of features Support Cons Well it needs some minor improvement, but I believe I can count on UXpressia's team Review Source VR Verified Reviewer UX designer Information Services Used the software for: I used a free trial ### "Good software" September 25, 2020 4.0 Pretty nice, although there are a lot of minor issues with interaction Pros A lot of useful templates, nice visual design. Cons Moving the cards is not logical and it took a lot of time to figure out how to resize them properly. Review Source Kiryl M. Business Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "You will love it!" August 7, 2018 5.0 Pros Super easy to use interface and a lot of templates. Cons I used UXPressia to create some CJM and actually didn’t find any difficulties. User friendly interface. Review Source QD Quentin D. UX designer. Marketer Marketing and Advertising Used the software for: Less than 6 months ### "A GREAT tool for designing your map" February 8, 2020 5.0 Pros Pros : this tool is very useful and impactful ease of use price is nice for a month or two Cons I think a lifetime purchase would be great, and more customable options Review Source TM Trevor M. Graphic Design Student Graphic Design Used the software for: I used a free trial ### "UXPressia review from a graphic design student at SUU" February 25, 2020 5.0 My overall experience was great. It helped me create personas and customer journey maps which was really insightful to the creation of our product. Pros I really liked the design of the interface. I loved the dark mode, all the colors used and clean simple interface. I thought it was simple and easy to do all the things that I was trying. Cons I thought with the "experience" section in the customer journey maps, the emotions that I wanted weren't always all there, or at least they were called something that I didn't think suited the emotion. For example, I wanted an emotion called something along the lines of "indifference", like not happy but not sad, but I couldn't find a good emotion that describes that. I ended up settling on "vigilance", which the emoji's face looks like its communicating indifference, but when I think of the word vigilance I think of being careful and on edge. Review Source Sorin O. Director of Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Creating a customer experience map is a breeze" August 1, 2020 5.0 Pros Super easy to use and create valuable assets for marketing & growth teams. Must other options involve a google doc, a ppt, a figma file but those get messy really quick and you need to spend a lot of time polishing the presentation. UXPressia makes the whole customer experience mapping and persona creation a breeze. Cons I can't think of anything that was problematic. It really works great for it's intended purpose. Review Source VR Verified Reviewer Enterprise Customer Experience NPS (Net Promoter Score) Lead Telecommunications Used the software for: Less than 6 months ### "Pretty but not easy to use" October 9, 2019 4.0 I could produce nice looking customer journey maps but unfortunately, it's really quite tricky to make any changes - it feels rather clunky. Pros It produces very nice looking customer journey maps, so it is very presentable and one can certainly be proud of the final product Cons It's really quite clunky to use, the interface is rather cumbersome and inflexible. I found it difficult to make changes to a map that's already been done, and it's a bit slow. Review Source Vladimir R. Analyst Computer Software Used the software for: Less than 6 months ### "A robust tool for cjm" August 7, 2018 5.0 Very positive experience Pros The fact you really can build a simple and helpful cam that can they be used in different contexts. I also liked the on boarding part and the humor presented when you complete a certain part of cjm work. When I started using I was personally contacted by the founder to get feedback. That was a nice touch Cons Hard to tell, I can’t really complain about it Review Source JM Jared M. Student Graphic Design Used the software for: Less than 6 months ### "Missing a couple things that would make it great" February 25, 2020 4.0 I have only used this program for probably around 2 hours or less but from what I used it was very easy to use. The black side bar is a little off-putting, I think a dark grey would make it look more natural. Pros it's fast and snappy, the colors are easy on the eyes, it has a hierarchy that makes sense Cons features like wire-framing are missing. With the personas it would make more sense to be able to drag the face on the experience, it was a little confusing figuring out that the six dots did that. Review Source JS Jamie S. Student Design Used the software for: I used a free trial ### "Review" February 25, 2020 3.0 Pros I like that this is an online software that I can access from anywhere. I appreciate the simple aesthetic and that I can create nice-looking personas easily. Cons As someone new to the software, I didn't really know where to begin. Particularly when creating a customer dream map, I didn't know what should go in each text box (But i guess maybe that was designed to be flexible, so that's why?) Review Source RT Ruth T. Directora Non-Profit Organization Management Used the software for: Less than 6 months ### "Mucho más que CJM" April 7, 2021 5.0 Realmente nos resuelve el crecimiento, porque cada oficina que abrimos, ya tiene disponibles todos los procesos que llevamos a cabo de manera visual y sencilla de ejecutar. Pros Las plantillas te hacen la vida mucho más fácil. Es super simple, super visual, super fácil de editar. El equipo está integrado y co-creamos juntos. Cons Estaría genial poder integrarlo con Canva para tener los diseños de los dibujos integrados. Review Source JQ JESUS Q. Director Insurance Used the software for: I used a free trial ### "Easy to use" July 15, 2021 5.0 I like uxpressia from the beginnig to the end, it's user friendly it's very intuitive Pros it is really easy to use, even if i's your first time using it Cons WHen you use the trial you can have only one map Review Source Response from UXPressia February 3, 2022 Hi Jesus! We are glad you find our tool helpful, and thank you for your feedback! Until you feel like upgrading to a paid plan, you can reach out to us on our live chat, for some workaround advice with the limitations of the free plan. Have an amazing day! :) VR Verified Reviewer Project Manager Education Management Used the software for: Less than 6 months ### "Easy and intuitive" September 11, 2018 5.0 Identify gaps between desired customer journey and actual customer journey, enabling agreement on priorities. Pros Allows to easily visualize of main stages and provided the flexibility to make adjustments to fields without requiring too much time. Cons Lack of pictures bank but team is working on it. Review Source JM Jasmine M. Student Design Used the software for: I used a free trial ### "UXPressia Review" February 25, 2020 4.0 Pros I like the overall look and feel. Elements were placed well on the page and it was easy to get set up. Cons I would be great if there was a multi-select function so I wouldn't need to add each element individually. If it has that function, then they should make it obvious or as a quick popup in the beginning. Review Source FG Frances G. Student Marketing and Advertising Used the software for: I used a free trial ### "Easy to use, user-friendly and convenient" July 7, 2019 4.0 Pros The icons are cute and up-to-date. It was also very straightforward and can be picked up immediately without the need for a tutorial. Cons sometimes it's a bit difficult to figure out where I'm supposed to click to import or place images, or if I have to open an image block just to place an image. 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