Kommunicate

Kommunicate


4 / 5
1 review

Who Uses This Software?

Businesses and teams which are in need of proactive and efficient software for quality customer support.


Average Ratings

1 Review

  • 4 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
  • Pricing Details
    It is based on number of active chat users and with a free forever plan.
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Kommunicate
  • www.kommunicate.io
  • Founded 2015
  • United States

About Kommunicate

Modern customer communication software for real-time, proactive and personalized support for growing businesses.


Kommunicate Features

  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

Kommunicate Reviews Recently Reviewed!


A product that resolves real customers pain points.

Jun 30, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It has good analytics, the hybrid model is unique in the market.

The bots are very engaging taking the pressure of human interaction.

Extremely scalable.

Cons: A clear roadmap can help better invest in the product.

User experience is excellent, just needs to be simplified a little bit.

Overall: A great tool for customer support and chat and bots. Easy to use.