# Kommunicate Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Kommunicate Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/172677/Kommunicate --- # Kommunicate Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kommunicate ## What is Kommunicate? The way customer conversations and support are happening is broken, redundant, and time and cost-inefficient. And Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer support software for proactive, real-time, and personalized support. The amount of customer service queries is ever increasing. That is why AI becomes extremely important. With chatbots, businesses can serve their customers effectively without spending vast amounts of time, resources, and workforce. ## What is Kommunicate used for? [Chatbot](https://www.capterra.com/chatbot-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 43 user reviews Reviews sentiment Positive 95% Neutral 2% Negative 2% Starting price $40 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kommunicate?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.kommunicate.io&name=Kommunicate) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kommunicate 4.6 (43) VS. [4.4 (18,785)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $40 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (43) Ease Of Use 4.0 (18,120) Value For Money 4.4 (39) Value For Money 4.0 (12,806) Customer Service 4.7 (42) Customer Service 4.1 (14,037) ## Kommunicate alternatives Highest Rated [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,080)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,442)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/172677/Kommunicate/alternatives/) ## FAQs about Kommunicate Overview ### Which roles and teams benefit most from Kommunicate? Kommunicate is most used by executives, developers, and customer-facing digital teams that need scalable chat support. CEOs, founders, and operations leaders use it to improve response times and customer experience, while developers, DevOps engineers, and analysts implement chatbot workflows, integrations, and support automation for websites and apps. Answer based on 43 reviews Overview ### What company size and specific industries is Kommunicate built for? Kommunicate is designed for businesses in BFSI, on-demand services, travel and hospitality, e-commerce, ed-tech, SaaS, and telecom. The vendor description does not specify company size, so the product is positioned by industry rather than by small business, mid-market, or enterprise segment. Features and Usability ### What are the key features of Kommunicate? Kommunicate offers live chat, chat/messaging, and real-time consumer-facing chat for customer communication, plus chatbot, AI Copilot, automated responses, and automated routing. It also includes knowledge base management, support ticket management, transcripts/chat history, reporting/analytics, multi-channel communication, and third-party integrations for support and lead capture. Pricing ### How much does it cost and what fees or limitations are included? Kommunicate starts at $100 per user/month on the Lite plan for growing companies with small teams, and the Advanced plan is $200 per user/month for high-growth and large teams. A free trial is available. Reviewers mention it is good value, while some say pricing is high and the trial period is small. Answer based on 5 reviews Integrations ### Which third-party tools and platforms does Kommunicate integrate with? Kommunicate integrates with WhatsApp, Meta Messenger, Amazon Lex, ChatGPT, Shopify, WordPress, Pipedrive, and BigCommerce. Reviewer mentions most often reference WhatsApp and Facebook channels. Official integrations also extend to website builders, ecommerce platforms, CRM systems, and mobile app frameworks, with over 20 integrations available overall. Answer based on 22 reviews Getting Started and Support ### What training and onboarding options does Kommunicate offer? Kommunicate provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided learning, while documentation and videos offer self-paced reference materials for setup, feature review, and ongoing use. Getting Started and Support ### What customer support options does Kommunicate offer, and how do users rate the experience? Kommunicate offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive, helpful, and backed by clear documentation, with fast answers during setup. Some reviewers report slower chatbot replies, misunderstandings that required extra screenshots, and occasional unhelpful interactions. Answer based on 11 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Knowledge Base Management 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Support Ticket Management 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Automated Responses 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Chatbot 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Customer Database 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Email Management 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Kommunicate 48 features A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. A collection of customer information such as contact details, demographics, previous interactions, etc. Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Public or private sharing of digital files such as documents, audio/video, images, and more For the intention to be used by developers Use AI to generate content in the form of text, images, videos, etc. Geographic location of visitors determines behavior of the software Helps understand a user's intentions/actions Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Automatically identify and save contact information of potential customers Ability to chat online in real time Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Process and analyze human language in text or audio form Form to collect visitor contact information when live chat isn't available A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Copy on the page or chat window encouraging the user to engage with the chat option Monitor wait time and abandonment for incoming requests that have not been routed Engage in direct, instant messaging with consumers View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Train your system to interpret and transcribe voice messages Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 4.4 (43) 4.4 Based on 43 reviews ## Pricing Value for money 4.4 (39) Free Trial [View pricing plan details](https://www.capterra.com/p/172677/Kommunicate/pricing/) Starter $40.00 Per User,Per Month It includes: - $20/Mo/Teammate - 2 Teammates Included - 3 Months Chat History - Basic Reports - Basic Support (24/7) Through Email - Basic Team Roles & Permissions - Basic Widget Customization - Bot to Human Hand-off - Conversation Routing Rules - Dialogflow ES & CX Integration - Greeting Messages - IBM Watson Integration - Kompose GUI Bot Builder(Upto 25 Intents) - Live Chat and Knowledge Base - Mobile Apps for Your Team ( Ios & Android) - MTU Overage at $0.01 - Single Website and Mobile App - Unlimited Bots - Upto 1000 MTU - Welcome and Away Messages - OpenAI Integration - Anthropic Intergation - Google CX Agent Studio - WhatsApp Professional $200.00 Per User,Per Month It includes: - 1 Year Chat History - $30/Mo/Teammate - Advanced Widget Customization - Advance Kompose Bot Builder - Agile CRM - All Features of Start Plan Plus: 5 Teammates Included - Bot and CSAT Analytics - Chat Transcripts - CSAT Rating - Facebook - Fallback Emails - Flutter - Import Bot Intents From CSV - Import/Export Bot - Ionic/Capacitor) - Ios - Line - Live Chat and Knowledge Base - Localization - Mobile (Android - Mobile Sdks - MTU Overage at $0.01 - Multiple Team Roles and Permissions - Pipedrive - Pre Chat Lead Collection - Priority Support (24/7) Through Email - Reactnative - Ready to Use Templates - Tags - Telegram - Text-to-Speech Support - Unlimited Bots - Upto 5000 MTU Value for money 4.4 (39) 4.4 Based on 39 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Moodle](https://www.capterra.com/p/80691/Moodle/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (42) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (42) 4.7 Based on 42 reviews ## User reviews Overall rating 4.6 Based on 43 reviews Filter by rating 5(30) 4(11) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent ZS Zoltan S. Developer Marketing and Advertising ### "Easy and cheap communication suite." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 21, 2024 Pros It was so easy to get a simple AI assistant rolling with Kommunicate alongside having staff communicating with clients, we used it for a good while. Cons The customer support was a bit lacking in my opinion but other than that it was perfect. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GT Gabriel T. AI Developer Health, Wellness and Fitness ### "Kommunicate" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 17, 2023 I have used Kommunicate to integrate a dialogflow bot with facebook and whatsapp. It took me weeks to find out a solution and most of them were very outdated and involved multiple APIs. Pros The ease of use and the constant upgrades. It was very easy to integrate dialogflow, whatsapp and facebook to this platform. I could not find any other solution in the market with that ease of integration when it came to dialogflow. Documentation is very clear and customer support is helpful when providing documentation. Cons Sometimes customer support does not understand requests right away, you have to provide several screenshots of the problem. Alternatives considered [Chatfuel](https://www.capterra.com/p/181770/Chatfuel/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Kommunicate The handover protocol and the ease of integration. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AK Alisha K. Sales and Marketing Specialist Information Technology and Services ### "The best AI chat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2023 Pros I think that Kommunicate is a powerful and versatile customer service solution. It's simple to set up, the user interface is simple, and it provides a plethora of features that assist organizations streamline customer service. Furthermore, Kommunicate is a good value for money and provides exceptional customer service. Cons I didn't like the customer support chatbot option because it was sometimes slow and unresponsive. The user interface might also be modified to make it more user-friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Addha T. student Hospital & Health Care ### "Great experience with trial. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2023 Pros Easy to use with other Chatbot developing platforms such as Google Dialogflow. Seamless.Very good customer service. Quick to respond to requests. Cons so far there is nothing i did not like about communicate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IA Ibrahim A. Student E-Learning ### "Simple and Best chatbot integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 2, 2021 Pros Ease of use and integration with Amazon Lex Cons Too short trial version especially for students Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Soham S. Product Specialist Computer Software ### "Easy to use chatbot" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 19, 2021 Pros Ease of setup and anyone from non-tech background can set up the chatbot. Cons Many of the current chatbot providers are providing something similar. There is always scope of improvement in the UI of the platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SL SIa L. Head Education Technology Education Management ### "Review after 6 months of use" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 July 6, 2021 So far so good. Pros Quite a number of features that allows user to customise the user interface. Cons More GUI will help to further reduce development time, instead of depending too much on customised script. Reasons for choosing Kommunicate Balance between development time, features and development time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Maria del Pilar S. Full Stack developer Computer Software ### "Saved my school project. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2021 We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how to link it to our frontend, this is where Kommunicate came to save us with a beautiful and highly customizable interface for our chatbot. The option to add FAQs in such an easy way opened a variety of possibilities for what we could do with our chatbot. Pros It is incredibly easy to use, interactive, with a beautiful UI and amazing customer service. I was using kommunicate with Amazon Lex for a school project, and to be honest, the AWS's documentation, in general, is terrible, which brought us a lot of issues that could have destroyed our project. We asked for help from the kommunicate team and they immediately contacted us to set up a zoom call and help us out. They ended up solving most of our issues, both by helping us with Amazon Lex and by using kommunicate tools. Cons There wasn't anything I didn't like. Everything was amazing Reasons for choosing Kommunicate Better documentation, customer service, easier to use and highly customizable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Jeremy R. CEO Financial Services ### "Promises vs reality" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 16, 2021 The core functionality doesn't work despite all their promises. My experience with Applozic / Kommunicate started well and then I was progressively more and more disappointed. Simply put - the software doesn't do what it says it will do. We had issues with the web dashboard not showing the same conversations as the mobile app version. With chat histories not showing. With assigned chats not appearing in the assigned conversations tab. With documentation not being up to date for integrations. We started on the free and were about to progress up to paid plans, but if the core functionality doesn't work then why would we? The whole experience is disappointing, especially after we spent a lot of development time on our side getting things right. It was then further soured with the attitude of the \[SENSITIVE CONTENT HIDDEN\]. Very curt and non customer friendly, despite being the opposite at the start in his early days. And then his staff's willingness to help and customer support were very poor to match. I wished things would have worked out, but this is not a company I would recommend. Pros Basic agent to customer chat originally worked fine. Cons The fact that core things didn't work. It was always a struggle. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Sandip B. CEO Information Technology and Services ### "Easy of Use and Deployment " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 25, 2021 Nice it helps us get Leads directly into CRM system. Pros Easy to use and UI is very friendly. Configuration is easy. Cons Pricing is high for India user base. Should handle WhatsApp Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/172677/Kommunicate/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Salesforce Sales Cloud vs Kommunicate](https://www.capterra.com/compare/61368-172677/Salesforce-vs-Kommunicate)[LiveAgent vs Kommunicate](https://www.capterra.com/compare/102188-172677/LiveAgent-vs-Kommunicate) [Zendesk Suite vs Kommunicate](https://www.capterra.com/compare/164283-172677/Zendesk-vs-Kommunicate)[LiveChat vs Kommunicate](https://www.capterra.com/compare/62194-172677/LiveChat-vs-Kommunicate)