# Kommunicate Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kommunicate the right Live Chat solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/172677/Kommunicate/reviews --- Kommunicate 4.6 (43) [View alternatives](https://www.capterra.com/p/172677/Kommunicate/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Kommunicate Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews GT Gabriel T AI DeveloperHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “It was very easy to integrate dialogflow, whatsapp and facebook to this platform.“ September 17, 2023 María del Pilar S Full Stack developerComputer Software, 11 - 50 employeesUsed the software for: I used a free trial. “We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how to link it to our frontend, this is where Kommunicate came to save us with a beautiful and highly customizable interface for our chatbot.“ June 8, 2021 AK Alisha K Sales and Marketing SpecialistInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “It's simple to set up, the user interface is simple, and it provides a plethora of features that assist organizations streamline customer service.“ April 13, 2023 AK Alisha K Sales and Marketing SpecialistInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Furthermore, Kommunicate is a good value for money and provides exceptional customer service.“ April 13, 2023 ## Showing most helpful reviews Showing 1-25 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use María del Pilar S. Full Stack developer Computer Software Used the software for: I used a free trial ### "Saved my school project. " June 8, 2021 5.0 We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how to link it to our frontend, this is where Kommunicate came to save us with a beautiful and highly customizable interface for our chatbot. The option to add FAQs in such an easy way opened a variety of possibilities for what we could do with our chatbot. Pros It is incredibly easy to use, interactive, with a beautiful UI and amazing customer service. I was using kommunicate with Amazon Lex for a school project, and to be honest, the AWS's documentation, in general, is terrible, which brought us a lot of issues that could have destroyed our project. We asked for help from the kommunicate team and they immediately contacted us to set up a zoom call and help us out. They ended up solving most of our issues, both by helping us with Amazon Lex and by using kommunicate tools. Cons There wasn't anything I didn't like. Everything was amazing Reason for choosing Kommunicate Better documentation, customer service, easier to use and highly customizable Review Source GT Gabriel T. AI Developer Health, Wellness and Fitness Used the software for: 6-12 months ### "Kommunicate" September 17, 2023 5.0 I have used Kommunicate to integrate a dialogflow bot with facebook and whatsapp. It took me weeks to find out a solution and most of them were very outdated and involved multiple APIs. Pros The ease of use and the constant upgrades. It was very easy to integrate dialogflow, whatsapp and facebook to this platform. I could not find any other solution in the market with that ease of integration when it came to dialogflow. Documentation is very clear and customer support is helpful when providing documentation. Cons Sometimes customer support does not understand requests right away, you have to provide several screenshots of the problem. Alternatives considered [Chatfuel](https://www.capterra.com/p/181770/Chatfuel/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Kommunicate The handover protocol and the ease of integration. Review Source JR Jeremy R. CEO Financial Services Used the software for: 2+ years ### "Promises vs reality" April 16, 2021 1.0 The core functionality doesn't work despite all their promises. My experience with Applozic / Kommunicate started well and then I was progressively more and more disappointed. Simply put - the software doesn't do what it says it will do. We had issues with the web dashboard not showing the same conversations as the mobile app version. With chat histories not showing. With assigned chats not appearing in the assigned conversations tab. With documentation not being up to date for integrations. We started on the free and were about to progress up to paid plans, but if the core functionality doesn't work then why would we? The whole experience is disappointing, especially after we spent a lot of development time on our side getting things right. It was then further soured with the attitude of the \[SENSITIVE CONTENT HIDDEN\]. Very curt and non customer friendly, despite being the opposite at the start in his early days. And then his staff's willingness to help and customer support were very poor to match. I wished things would have worked out, but this is not a company I would recommend. Pros Basic agent to customer chat originally worked fine. Cons The fact that core things didn't work. It was always a struggle. Review Source SP Sergey P. BI Andinnovation trainee Marketing and Advertising Used the software for: Less than 6 months ### "Impact for our first project using Kommunicate" January 2, 2020 4.0 The whole company is satisfied with the product, as it has increased by 800% the flow of conversations that were maintained on our site, compared to the tool that was used before. Pros the possibility to connect our Chatbots made in DialogFlow in a very fast and simple way. Cons It's a pretty new platform in my opinion and we need to polish some aspects, but that if, any doubts or queries you have about the platform (or something you don't find on it and you need to implement it) are answering very quickly by email ... Alternatives considered [Aivo](https://www.capterra.com/p/180934/Aivo/) Reason for choosing Kommunicate is the most affordable product that fits our needs in the market. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) we weren't having the expected results for the high cost of the product. Review Source Yasiru G. DevOps Engineer Computer Software Used the software for: 6-12 months ### "Best Chatbot Management tool. " September 2, 2019 4.0 Overall Experience is really good. There were no any simple way to integrate the chatbots created using dialogflow. But after discovering Kommunicate all the integration and session management stuff became very easy and stable. So they have solved a huge problem and made chatbot management process very easy and stable. Pros Kommunicate provides easy ways to manage your chatbots. It provides easy chatbot integration methods to integrate your chatbot to web , android and iOS. After integrating your chatbot it helps you to manage your chatbot. User session management is nicely done by Kommunicate where we can see the history of conversations with users very clearly. Also we can get the user details from Pre Lead Collections where user is prompt to add details before starting the conversation. And also the Dialogflow integration also works flawlessly. Cons So far I have no issue with Kommunicate. It provides all the features I needed from a chatbot management tool with ease. Review Source Jorge Esteban C. CEO Information Technology and Services Used the software for: 6-12 months ### "The best option" January 30, 2020 5.0 We use Kommunicate with our clients to integrate bots and human support. Pros It's easy to configure and use. Also the support team is great! Cons Nothing! Actually all is running good. We haven't problems Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source Anna O. Head of Growth Internet Used the software for: I used a free trial ### "Smart solution for online chat support" July 23, 2020 5.0 Pros This is a quite good combination of both human and bot chat. This solution makes your online support more responsive and prevents the loss of time in searching for the history of conversation with the client. You can integrate this app with the CRM system that you use at the moment. Maybe it's nothing spectacular, but of course, you can have the whole conversation with the client in one place. They give you also a dashboard for reporting all activities. Cons They are missing integrations with some platforms, but once they do it, they will provide an awesome chat tool. Review Source Matías L. CEO Consumer Services Used the software for: 6-12 months ### "Great Software " July 3, 2020 5.0 Pros The integrations are great! And the user experience is so simple that makes everything easy! Cons To increase the analytics . There are a few KPIs that could be shown but I think they are working on it. Review Source Srinivas R. Co Founder & CTO Events Services Used the software for: Less than 6 months ### "Kommunicate Customer support chat" June 10, 2020 4.0 We like it very cost effective good customer support Pros Advanced in terms of SDK support like they support flutter along with other native app development tools. Nice integration and ever increasing features. Cons Stability at times , integration with whatsApp , some bug fixes or enhancements Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Kommunicate Cost effective support for flutter Review Source Guillermo B. Developer Telecommunications Used the software for: 6-12 months ### "Kommunicate Review" June 8, 2020 5.0 Excellent experience! Pros Practice to integrate a chatbot with Dialogflow Cons Can improve adding other integrations like Slack Review Source VF Victor F. Developer Information Technology and Services Used the software for: 6-12 months ### "My honest review" April 12, 2019 4.0 A ecxellent experience, I reccomend Kommunicate. Pros The integration with Dialogflow is the feature I was searching at the moment I've found Kommunicate. It is very easy to set up and use. For me it's very useful and was the only easy solution I had found. The support is another pro, the moderators reponds back within an hour, and they gave me a lot of help. Cons I think they could put some extra rich messages... Review Source LR Ladiina R. Digital Marketer Marketing and Advertising Used the software for: I used a free trial ### "A solution support for SMB" September 2, 2020 4.0 Pros It suits perfectly for SMB. It’s very user friendly with outstanding UX/UI. They even provide seamless integration with third-party software and tools. They give the flexibility to handle all customer related issues, bots feature helped us a lot to handle our support Cons It comes like what we expected, nothing to complain about Review Source IA Ibrahim A. Student E-Learning Used the software for: I used a free trial ### "Simple and Best chatbot integration" December 2, 2021 5.0 Pros Ease of use and integration with Amazon Lex Cons Too short trial version especially for students Review Source SH Surietha H. Intern software and front end developer Computer Software Used the software for: Less than 6 months ### "Kommunicate as chat bot with dialouge flow" September 24, 2019 4.0 Pros Love that you can switch your bot to real world people and view all conversations that have transpired. Easy to connect the bot to a website. Love the customisable options. Favourite thing by far is that kommunicate team has it own chat integrated in the dashboard and if you get stuck or need help you are usally helped within minutes. Cons Could be easier to connect to dialoge flow. Does not use the dialogue flows action on google commands have to write fullfillment actions spefically for it. Review Source SP Sanchit P. Data Analyst Computer Software Used the software for: I used a free trial ### "Amazing Product" August 7, 2020 5.0 Pros 1\. Easy to Use. 2. Easy deployment. 3. Good customer service. Cons The software is good and there is nothing to dislike. Review Source ZS Zoltan S. Developer Marketing and Advertising Used the software for: Less than 6 months ### "Easy and cheap communication suite." December 21, 2024 5.0 Pros It was so easy to get a simple AI assistant rolling with Kommunicate alongside having staff communicating with clients, we used it for a good while. Cons The customer support was a bit lacking in my opinion but other than that it was perfect. Review Source AK Alisha K. Sales and Marketing Specialist Information Technology and Services Used the software for: 1-2 years ### "The best AI chat" April 13, 2023 5.0 Pros I think that Kommunicate is a powerful and versatile customer service solution. It's simple to set up, the user interface is simple, and it provides a plethora of features that assist organizations streamline customer service. Furthermore, Kommunicate is a good value for money and provides exceptional customer service. Cons I didn't like the customer support chatbot option because it was sometimes slow and unresponsive. The user interface might also be modified to make it more user-friendly. Review Source VR Verified Reviewer COO Internet Used the software for: 1-2 years ### "The best AI chat" March 2, 2020 5.0 The software and the support team works like a charm! They deliver everything we need to run a chat powered by AI. Pros Integration with Google Dialogflow and bot assignement. Cons The reports are simple, but the team help creating what we need, it's not a real cons. Review Source MS Marlon S. Developer Telecommunications Used the software for: 2+ years ### "Best chat Software" September 1, 2020 5.0 Pros It's possible to customize all you can imagine Software works perfect Support center always resolves your doubts, effectively and quickly (actually the best I've ever tried) Cons Missing whatsapp integration Missing a resseler layer (many customers inside one customer) Review Source Chidiebere N. Software Developer Computer Software Used the software for: Less than 6 months ### "Best chatbot service" August 1, 2020 5.0 Great Pros Apart from the excellent features that comes packaged with Kommunicate, What i liked most was it's proper documentation making things very clear for people to understand and implement. The customer service was always there through the chatbot on their website and speedy support was provided throughout my learning and implementing it Cons If more features are given to users for free it would be good, but then it's business Review Source Jeff C. Software Developer Computer Software Used the software for: Less than 6 months ### "Exactly what we were looking for!" April 16, 2019 4.0 I have been quite impressed with the software. The ability to just drop a few lines of JS in and get a full chat window that has been integrated with our bot exceeded my expectations. I couldn't believe how fast I was able to set this up. Pros The ease of integration with Dialog Flow was great. Customer Support was excellent as well. Cons It wasn't clear that a bot would count as a user of the software. This increased our cost. It wasn't much but it was a surprise. Review Source Rexford A. CEO Computer Software Used the software for: I used a free trial ### "Don't worry about anything again.Just hit download and follow Kommunicate" October 12, 2019 5.0 Pros The software is very easy to use.It makes life in chat bot creating very lovely.And the features and very amazing. You will really enjoy everything like me Cons The trial period is very small.At least they should find a way where those without money can also enjoy the platform like me Reason for choosing Kommunicate Because it comes with many features and is very easy to use. Review Source VO Victor O. Consultor Information Technology and Services Used the software for: 1-2 years ### "Excellent tool to integrate dialogflow." December 29, 2019 5.0 The overall experience is very positive, I would recommend it without hesitation. Pros The tools are excellent, the best I've seen, very easy to use. What I liked the most is that the platform is constantly evolving, and most importantly, the support and proactivity service in resolving doubts or queries is very good. Cons Reporting is very poor, an advanced analytics cannot be done, it must be improved. Reason for choosing Kommunicate functionalities and ease of integration with dialogflow. Review Source VR Verified Reviewer Candidate Political Organization Used the software for: Less than 6 months ### "Good product. Good price." July 23, 2020 5.0 Pros Easy to use. I use Kommunicate to integrate my chatbot that I built in AWS LEX into my website. It works well, no complaints. Cons Can’t think of anything. I don’t have any complaints at this time. Review Source DL David L. Software Engineer Education Management Used the software for: 6-12 months ### "Great product " November 7, 2019 5.0 One of the best companies I have dealt with. Very helpful. Pros Support is excellent. Pricing good Dialogflow integration Monthly updates Cons No bad points, just works. We have integrated into several websites and it works really well Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.