--- title: "Kommunicate Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Kommunicate Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/172677/Kommunicate/" page_type: "product" language: "en" --- # Kommunicate Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kommunicate ## What is Kommunicate? Kommunicate lets you create AI agents trained on your company data sources, including website content, documents (PDFs, DOCX files, spreadsheets, and images), and help center articles already built on Zendesk and Salesforce knowledge bases. Deploy your AI agent across chat, email, voice, and messaging channels such as WhatsApp, Instagram, Telegram, Viber, and more. Customize the AI agent to respond in your brand's tone of voice and ground it in your company data to deliver accurate, relevant, and up-to-date information. ## What is Kommunicate used for? [Chatbot](https://www.capterra.com/chatbot-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 44 user reviews Reviews sentiment Positive 95% Neutral 2% Negative 2% Starting price $40 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kommunicate?[Manage this product listing](https://www.g2.com/products/kommunicate/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kommunicate 4.6 (44) VS. [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $40 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (44) Ease Of Use 4.6 (22,758) Value For Money 4.4 (40) Value For Money 4.6 (15,314) Customer Service 4.7 (43) Customer Service 4.7 (13,571) ## Kommunicate alternatives [4.4 (4,091)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,474)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (192)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/172677/Kommunicate/alternatives/) ## FAQs about Kommunicate Overview ### Which roles and teams benefit most from Kommunicate? Kommunicate is most used by business leaders, developers, and customer-facing digital teams that need scalable chatbot and live chat support. CEOs, founders, and operations leaders use it to improve customer service efficiency, while developers, DevOps, and analysts manage integrations, automation, deployment, and conversation performance tracking. Answer based on 43 reviews Overview ### What company size and specific industries is Kommunicate built for? Kommunicate is designed for businesses in BFSI, on-demand services, travel and hospitality, e-commerce, ed-tech, SaaS, and telecom. It suits companies that need customer support software, especially organizations operating in these industry verticals and looking to manage support interactions across growing customer bases. Features and Usability ### What are the key features of Kommunicate? Kommunicate offers live chat, chat/messaging, and multi-channel communication for customer conversations, plus chatbot, AI Copilot, intent recognition, and automated responses for handling common inquiries. It also includes automated routing, queue management, support ticket management, knowledge base management, transcripts/chat history, reporting/analytics, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Kommunicate starts at $40 per user/month on the Starter plan, which includes 2 teammates, 3 months of chat history, and basic support. The Professional plan costs $200 per user/month and adds 1 year of chat history and advanced bot tools. A free trial is available. Answer based on 5 reviews Integrations ### Which third-party tools and platforms does Kommunicate integrate with? Kommunicate integrates with WhatsApp, Meta for Business channels such as Facebook Messenger, and chatbot platforms like Amazon Lex and ChatGPT. It also connects with CRM and support tools including Agile CRM, Pipedrive, and Zendesk Suite, plus ecommerce and website platforms such as Shopify and WordPress, with over 20 integrations overall. Answer based on 22 reviews Getting Started and Support ### What training and onboarding options does Kommunicate offer? Kommunicate provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference and walkthrough materials for learning the product and checking setup steps. Getting Started and Support ### What customer support options does Kommunicate offer, and how do users rate the experience? Kommunicate offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as fast, responsive, and helpful, with clear documentation and live assistance, though some report slow chatbot replies, needing repeated screenshots, outdated guides, and occasional misunderstandings. Answer based on 11 reviews ## Features AI summary Based on 6,967 Customer Support reviews Capterra reviewers highlight these as the features buyers value most when choosing live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Kommunicate includes **Chat/Messaging** and **Multi-Channel Communication**, so teams can manage conversations across channels and respond to customers through a central messaging experience. However, it does not include **Real-Time Notifications**. Instead, it offers other highly rated capabilities such as **Real-time Consumer-facing Chat** (**43%**), **Mobile Access** (**44%**), and **Transcripts/Chat History** (**36%**), helping businesses stay available on the go, keep records of past interactions, and provide teams with the context needed to handle customer conversations more efficiently. Multi-Channel Communication 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Real-time Consumer-facing Chat 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Mobile Access 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Chatbot 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Automated Responses 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Kommunicate 47 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geotargeting: Geographic location of visitors determines behavior of the software - Intent Recognition: Helps understand a user's intentions/actions - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Offline Form: Form to collect visitor contact information when live chat isn't available - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Speech Recognition: Train your system to interpret and transcribe voice messages - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.4 (44) 4.4 Based on 44 reviews ## Pricing Value for money 4.4 (40) Free Trial [View pricing plan details](https://www.capterra.com/p/172677/Kommunicate/pricing/) Starter $40.00 Per User,Per Month It includes: - $20/Mo/Teammate - 2 Teammates Included - 3 Months Chat History - Basic Reports - Basic Support (24/7) Through Email - Basic Team Roles & Permissions - Basic Widget Customization - Bot to Human Hand-off - Conversation Routing Rules - Dialogflow ES & CX Integration - Greeting Messages - IBM Watson Integration - Kompose GUI Bot Builder(Upto 25 Intents) - Live Chat and Knowledge Base - Mobile Apps for Your Team ( Ios & Android) - MTU Overage at $0.01 - Single Website and Mobile App - Unlimited Bots - Upto 1000 MTU - Welcome and Away Messages - OpenAI Integration - Anthropic Intergation - Google CX Agent Studio - WhatsApp Professional $200.00 Per User,Per Month It includes: - 1 Year Chat History - $30/Mo/Teammate - Advanced Widget Customization - Advance Kompose Bot Builder - Agile CRM - All Features of Start Plan Plus: 5 Teammates Included - Bot and CSAT Analytics - Chat Transcripts - CSAT Rating - Facebook - Fallback Emails - Flutter - Import Bot Intents From CSV - Import/Export Bot - Ionic/Capacitor) - Ios - Line - Live Chat and Knowledge Base - Localization - Mobile (Android - Mobile Sdks - MTU Overage at $0.01 - Multiple Team Roles and Permissions - Pipedrive - Pre Chat Lead Collection - Priority Support (24/7) Through Email - Reactnative - Ready to Use Templates - Tags - Telegram - Text-to-Speech Support - Unlimited Bots - Upto 5000 MTU Enterprise Contact Vendor for Pricing It includes: - All Channels - All Features of Scale Plan Plus: Unlimited Users Who Interact With Bot/Month - Call - Custom Domain Mapping - Custom Integrations - Custom Team Roles and Permissions - Data in Your Region - Dedicated Account Manager - Knowledge Base - Live Chat - On Demand Custom Reports - Premium Support (24/7) Through Email - SAML-Based Single Sign-on (SSO) - Sync Data With Your Backend - Unlimited Chat History - Whitelabel Widget Customization Value for money 4.4 (40) 4.4 Based on 40 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Moodle](https://www.capterra.com/p/80691/Moodle/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (43) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (43) 4.7 Based on 43 reviews ## User reviews Overall rating 4.6 Based on 44 reviews Filter by rating 5(31) 4(11) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent Bong B. Senior Pastor Non-Profit Organization Management ### "Great app!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2026 It is easy to navigate, intuitive to use, and convenient for regular use throughout our organization. Pros It's a very helpful and user-friendly app that works exceptionally well for our use case. I highly recommend it to anyone looking for a reliable solution. Cons I have nothing further to add in this regard. Overall, I find the app very helpful, intuitive, and convenient to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Jorge C. Ceo Computer Software ### "Easy setup and good support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2026 Llevamos trabajando más de 5 años con Kommunicate y ha sido genial. Los servicios son muy estables y cuando necesitamos algo el Equipo de soporte es muy rápido y bueno. Pros El equipo de soporte es muy bueno y rápido para responder. Además la configuración es muy sencilla para poner en marcha. Cons Algunos de los planes no son flexibles, este aspecto podría ser mejor para poder elegir que necesita de un plan. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZS Zoltan S. Developer Marketing and Advertising ### "Easy and cheap communication suite." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 21, 2024 Pros It was so easy to get a simple AI assistant rolling with Kommunicate alongside having staff communicating with clients, we used it for a good while. Cons The customer support was a bit lacking in my opinion but other than that it was perfect. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GT Gabriel T. AI Developer Health, Wellness and Fitness ### "Kommunicate" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 17, 2023 I have used Kommunicate to integrate a dialogflow bot with facebook and whatsapp. It took me weeks to find out a solution and most of them were very outdated and involved multiple APIs. Pros The ease of use and the constant upgrades. It was very easy to integrate dialogflow, whatsapp and facebook to this platform. I could not find any other solution in the market with that ease of integration when it came to dialogflow. Documentation is very clear and customer support is helpful when providing documentation. Cons Sometimes customer support does not understand requests right away, you have to provide several screenshots of the problem. Alternatives considered [Chatfuel](https://www.capterra.com/p/181770/Chatfuel/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Kommunicate The handover protocol and the ease of integration. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AK Alisha K. Sales and Marketing Specialist Information Technology and Services ### "The best AI chat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2023 Pros I think that Kommunicate is a powerful and versatile customer service solution. It's simple to set up, the user interface is simple, and it provides a plethora of features that assist organizations streamline customer service. Furthermore, Kommunicate is a good value for money and provides exceptional customer service. Cons I didn't like the customer support chatbot option because it was sometimes slow and unresponsive. The user interface might also be modified to make it more user-friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Addha T. student Hospital & Health Care ### "Great experience with trial. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2023 Pros Easy to use with other Chatbot developing platforms such as Google Dialogflow. Seamless.Very good customer service. Quick to respond to requests. Cons so far there is nothing i did not like about communicate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IA Ibrahim A. Student E-Learning ### "Simple and Best chatbot integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 2, 2021 Pros Ease of use and integration with Amazon Lex Cons Too short trial version especially for students Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Soham S. Product Specialist Computer Software ### "Easy to use chatbot" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 19, 2021 Pros Ease of setup and anyone from non-tech background can set up the chatbot. Cons Many of the current chatbot providers are providing something similar. There is always scope of improvement in the UI of the platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SL SIa L. Head Education Technology Education Management ### "Review after 6 months of use" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 July 6, 2021 So far so good. Pros Quite a number of features that allows user to customise the user interface. Cons More GUI will help to further reduce development time, instead of depending too much on customised script. Reasons for choosing Kommunicate Balance between development time, features and development time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Maria del Pilar S. Full Stack developer Computer Software ### "Saved my school project. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2021 We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how to link it to our frontend, this is where Kommunicate came to save us with a beautiful and highly customizable interface for our chatbot. The option to add FAQs in such an easy way opened a variety of possibilities for what we could do with our chatbot. Pros It is incredibly easy to use, interactive, with a beautiful UI and amazing customer service. I was using kommunicate with Amazon Lex for a school project, and to be honest, the AWS's documentation, in general, is terrible, which brought us a lot of issues that could have destroyed our project. We asked for help from the kommunicate team and they immediately contacted us to set up a zoom call and help us out. They ended up solving most of our issues, both by helping us with Amazon Lex and by using kommunicate tools. Cons There wasn't anything I didn't like. Everything was amazing Reasons for choosing Kommunicate Better documentation, customer service, easier to use and highly customizable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/172677/Kommunicate/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Slack vs Kommunicate](https://www.capterra.com/compare/135003-172677/Slack-vs-Kommunicate)