---
title: "SendJim Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about SendJim Software - reviews, pricing plans, popular comparisons to other Other Marketing Software products and more."
source_url: "https://www.capterra.com/p/172685/SendJim/"
page_type: "product"
language: "en"
publication_date: "2026-09-28"
---

# 

 SendJim Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 28, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

SendJim

## What is SendJim?

Enables small business owners to follow up with their customers in such a way that ensures repeat business and happy customers.

## What is SendJim used for?

[Direct Mail Automation](https://www.capterra.com/direct-mail-automation-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/)

Top alternative

Featured

Overall rating

Based on 90 user reviews

Reviews sentiment

Positive

86%

Neutral

7%

Negative

8%

Starting price

$49.99

Other, Per Month

Free trial  
available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for SendJim?[Manage this product listing](https://www.g2.com/products/sendjim-relationship-marketing/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### SendJim

4.4 (90)

VS.

[4.9 (53)](https://www.capterra.com/p/242279/PostGrid/reviews/)

Starting Price

$49.99

Other, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (90)

Ease Of Use

4.9 (53)

Value For Money

4.2 (86)

Value For Money

4.9 (49)

Customer Service

4.6 (82)

Customer Service

4.9 (48)

## SendJim alternatives

Highest Rated

[ContactPigeon](https://www.capterra.com/p/168153/ContactPigeon/)

[5.0 (308)](https://www.capterra.com/p/168153/ContactPigeon/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/168153/ContactPigeon/)

[Escala](https://www.capterra.com/p/275431/Escala/)

[4.7 (69)](https://www.capterra.com/p/275431/Escala/reviews/)

Starting price

$21.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/275431/Escala/)

[EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)

[4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)

Starting price

$14.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/178819/EngageBay-Marketing/)

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)

[4.2 (1,006)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/113540/Bitrix24/)

[View all alternatives](https://www.capterra.com/p/172685/SendJim/alternatives/)

## FAQs about SendJim

Overview

### What problems does SendJim solve?

SendJim solves the manual work of sending targeted postcards, thank-you cards, welcome gifts, referral rewards, and neighborhood mailers. CRM-triggered automation helps home-service businesses, field teams, and customer-facing operators reach nearby prospects, maintain contact with past customers, and recognize clients after reviews, jobs, or other milestones.

Answer based on 52 reviews

Overview

### Which roles and teams benefit most from SendJim?

SendJim is most used by business owners, CEOs, presidents, and general managers who oversee customer growth and retention. Marketing managers use it to plan direct-mail campaigns and follow-up outreach, while sales and operations leaders coordinate prospecting, customer reactivation, and referral workflows across local service businesses.

Answer based on 89 reviews

Overview

### What company size and industries is SendJim built for?

SendJim is designed for small businesses, which account for 100% of reviewers, with strongest adoption in Consumer Services at 36% and Construction at 28%. It also serves Facilities Services businesses, representing 7% of reviewers. The platform supports customer engagement through custom email drip campaigns and relationship marketing for lead generation.

Answer based on 89 reviews

Features and Usability

### What are the key features of SendJim?

SendJim includes core direct-mail campaign tools for sending postcards, cards, and gifts, with customizable templates and branding. Its differentiating features include Radius Bomb, Neighbor Mail, and rooftop map targeting for local outreach. Marketing automation, API access, CRM integrations, and event-triggered actions support automated customer follow-up and sequential mailings.

Answer based on 35 reviews

Integrations

### Which third-party tools and platforms does SendJim integrate with?

SendJim integrates with Jobber, Service Autopilot, and The Customer Factor, which reviewers cite for automated customer follow-ups and mailers. Its catalog also includes Housecall Pro, ServiceTitan, ClientTether, NiceJob, and Zapier, supporting connections across field-service CRM, customer messaging, and workflow automation platforms.

Answer based on 20 reviews

Getting Started and Support

### What training and onboarding options does SendJim offer?

SendJim provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars can support guided instruction, while documentation and videos give users written and visual reference materials for self-paced learning and feature review.

Answer based on 6 reviews

Getting Started and Support

### What customer support options does SendJim offer, and how do users rate the experience?

SendJim offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users commonly describe the support team as responsive, helpful, knowledgeable, and effective at guiding less technical customers through setup and issues. Some users report difficult navigation, extensive onboarding needs, and dissatisfaction with refund handling.

Answer based on 35 reviews

Features and Usability

### How easy is it to send targeted direct mail with SendJim?

SendJim makes targeted direct mail practical for service businesses through CRM triggers, neighborhood targeting, and bulk or one-off campaigns. Users value personalized cards and automation, but some report address coverage, design choices, print quality, pricing, and delivery timing can require extra planning.

Answer based on 24 reviews

Features and Usability

### How well does SendJim automate postcard campaigns?

SendJim automates postcard campaigns for customer follow-ups, review thank-yous, and neighborhood prospecting. Marketing teams value CRM connections, location-based targeting, and fast list uploads, while some users want more postcard templates, fonts, formatting space, and editing flexibility on mobile devices.

Answer based on 22 reviews

## Features

AI summary

Based on 3,736 Other Marketing Software reviews

Capterra reviewers point to the following as the customer engagement features buyers care about most:

-   **Content Management** (**53%** of reviewers rated this feature as critical)
-   **Engagement Tracking** (**45%**)
-   **Activity Tracking** (**40%**)

SendJim focuses on other customer engagement capabilities that reviewers also rate as important, including **Third-Party Integrations** (**44%**). By connecting with other business systems, this feature helps businesses keep data moving between tools, reduce manual work, and giving teams a more connected way to manage customer interactions.

Third-Party Integrations

3.9 (8)

62.50% of 8 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

Mailer Templates

4.0 (43)

51.16% of 43 reviewers that rated this feature as important or highly important

Premade examples of mailings, such as cards, brochures, etc.

Event Triggered Actions

4.3 (42)

54.76% of 42 reviewers that rated this feature as important or highly important

Predefined actions automatically performed on the occurance of specific events

Customizable Branding

4.4 (10)

60.00% of 10 reviewers that rated this feature as important or highly important

Add customized logos and colors to align with company branding

Drag & Drop

3.8 (10)

60.00% of 10 reviewers that rated this feature as important or highly important

Assemble applications and processes by dragging over and arranging pre-built components

Reporting/Analytics

3.8 (9)

55.56% of 9 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

SendJim 22 features

### All Features
- API: Application programming interface that allows for integration with other systems/databases
- Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Contact Management: Manage, organize, and store contact information
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- Customer History: Access previous interactions or concerns to maintain customer relationships
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components
- Email Marketing: Create and send email blasts/campaigns
- Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events
- Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service
- Interaction Tracking: Track interaction history by documenting conversations for contacts
- Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process
- Live Chat: Ability to chat online in real time
- Mailer Templates: Premade examples of mailings, such as cards, brochures, etc.
- Mailing Services Integration: Outsource mailing services to a third party
- Marketing Automation: Automate workflows and trigger campaigns based on customer actions
- Printing Services Integration: Outsource printing services to a third party
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes

---

Get Advice

We can help you find the software with the features you need.

Features

4.4 (90)

4.4

Based on 90 reviews

## Pricing

Value for money

4.2 (86)

Free Trial

Basic

$49.99

Other,Per Month

Value for money

4.2 (86)

4.2

Based on 86 reviews

## Integrations

[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[

Jobber](https://www.capterra.com/p/127994/Jobber/)[

ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[

Workiz](https://www.capterra.com/p/147525/Workiz/)[

Automaid](https://www.capterra.com/p/149364/Launch27/)[

ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/)[

NiceJob](https://www.capterra.com/p/142037/NiceJob/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (82)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (82)

4.6

Based on 82 reviews

## User reviews

Overall rating

4.4

Based on 90 reviews

Filter by rating

5(66)

4(11)

3(6)

2(1)

1(6)

Mentioned topic

Sorted by most recent

JM

Jean M.

Owner

Construction

### "Archadeck of South Jersey"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 7, 2026

The team is awesome, the onboarding was great, and value for this service is priceless. It's great to know I can do this myself but I have the support too.

Pros

It is so easy to use. I really like that I don't need to rely on a third party to get in front of my customers when and where I want.

Cons

I wish I would have known about it sooner. There is nothing I would change. Everything has been great so far!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SB

Scott B.

Owner

Environmental Services

### "Do not use SendJim!"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

September 30, 2026

Absolutely horrible, poor communication beyond the initial purchase. You get ghosted as soon as you make the purchase

Pros

Nothing really , there wasn’t anything that I truly liked or felt was beneficial at all. Impossible to reach anyone

Cons

After 3 months of using their service we did not receive the first lead. They talked a good game in the begging to sell , but proof was in the pudding for us. 3 months! Nearly 2,000 supposed contacts with not one customer gained? There is also no proof of delivery from the mailers which I do not like that. I also can never reach my representative for any questions or assistance

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SD

Steve D.

Owner

Building Materials

### "Basic set up"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 30, 2026

Very helpful in getting set up. The shared screen to go over editing was very helpful. \[sensitive content hidden\] was very patient with my lack of knowledge with the marketing aspect.

Pros

\[sensitive content hidden\] was very patient and helped walk me thought that process. The shared screen definitely helped get a clearer picture.

Cons

Tried to edit another post card and just changing the font would not accommodate what I was trying to do.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Lawrence R.

Owner

Construction

### "Thank you \[sensitive content hidden\]"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

3/10

September 23, 2026

I feel it’s exactly what I need. I am excited to use it. \[sensitive content hidden\] was excellent during the onboarding process.

Pros

Easy user interface. It wasn’t difficult to figure out how to use it and ideas immediately came flowing to me.

Cons

No integration with ai tools. I wish I could grant my ai (ChatGPT) access since I use it for my clone tdstabase

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EH

Eric H.

Owner

Electrical/Electronic Manufacturing

### "Love it! Should have used this sooner!!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 21, 2026

Pros

Ease of use. Mailing services, ring to voicemail, and the ability to send out gift cards and thank you cards.

Cons

I like ease of use. Therefore, I do not have anything I least like about SendJim other than cost. But who doesn't want to spend less money :)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MC

Mitchell C.

Owner Operator

Environmental Services

### "Easy to work with flexible program changes "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 18, 2026

Seems Easy to work with and user friendly with positive results. Also flexible on which programs we can use and stop using when necessary.

Pros

Both \[sensitive content hidden\] were very professional and informative on how the SendJim program worked.

Cons

I wish the predictive targeting tool was offered for the growth package, and more credits were offered.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Robert B.

Partner

Retail

### "Tiger Trimlight Trusts SendJim"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 18, 2026

So Far, it has been a very professional company with great tools and a team that wants to help you succeed.

Pros

\[sensitive content hidden\] my onboarding specialist, was Knowledgeable and Helpful. Stepped me through the process to setup templates and choose mailers and campaigns.

Cons

No negatives yet. Just getting started. Looking forward to using their predictive modeling to find hot prospects

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LS

Lee S.

Owner

Construction

### "My First SendJim"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 20, 2026

The onboarding was great. The staff have been friendly and helpful. I was able to create a mailer and target my audience quickly.

Pros

The interactive map and focused selection process is helpful to ensure I hit the correct audience and don't spend money on non-target audience.

Cons

Designing my own cards isn't as easy as I would like. It took a few minutes to get accustomed to the format and the sizing parameters.

Alternatives considered

[Direct Mail Manager](https://www.capterra.com/p/125004/Direct-Mail-Manager/)

Reasons for choosing SendJim

Address screening capability for Slim Jim was better than simply sorting by mail routes.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CM

Caitlin M.

Admin

Utilities

### "Onboarding - First Impressions"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 19, 2026

We haven't used SendJim yet, but so far I like everything that was discussed to me. I can't wait to use this for our marketing campaigns!

Pros

I like the marketing plans and strategies that SendJim offers and at a very affordable price too. The templates are very customizable which is great!

Cons

We haven't used SendJim yet, but so far I like everything that was discussed to me. I can't wait to use this for our marketing campaigns!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SB

Sean B.

Carpet cleaning

Consumer Services

### "TERRIBLE!!"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 1, 2025

I would highly recommend not signing up for their service

Pros

Nothing, I thought their service was a good idea, but after I signed up and realized it was not a necessary service, they refused to issue a refund

Cons

Everything. I spoke with a representative and was told I would get a call back, but instead, they bowed out of a call and sent an email to inform me they would not refund my money.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 8, 2025

Hi Sean. Thank you for taking the time to leave us your feedback. Our team really appreciates it as we strive to improve our system and support for our users. We're sad to hear your experience with SendJim was not the greatest. We will be passing your feedback up to our leadership team to review with our support team. If you have any additional feedback you'd like to provide, please send us an email at Support@SendJim.com.

[View all Reviews](https://www.capterra.com/p/172685/SendJim/reviews/)

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Popular comparisons

[PostGrid Print & Mail vs SendJim](https://www.capterra.com/compare/172685-242279/SendJim-vs-PostGrid)