--- title: "SendJim Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SendJim Software - reviews, pricing plans, popular comparisons to other Customer Engagement products and more." source_url: "https://www.capterra.com/p/172685/SendJim/" page_type: "product" language: "en" --- # SendJim Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SendJim ## What is SendJim? Enables small business owners to follow up with their customers in such a way that ensures repeat business and happy customers. ## What is SendJim used for? [Direct Mail Automation](https://www.capterra.com/direct-mail-automation-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/) Top alternative Featured Overall rating Based on 83 user reviews Reviews sentiment Positive 86% Neutral 7% Negative 7% Starting price $49.99 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SendJim?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.sendjim.io/&name=SendJim) ## SendJim Overview Updated August 2026 AI summary SendJim automates direct mail, customer follow-up, and lead nurturing for small businesses seeking to manage customer engagement and marketing workflows. Delivered as a cloud-based solution, it offers campaign management, customizable templates, CRM integration, and event-triggered actions. Reviewers highlight its ease of use, though some note concerns about pricing compared to alternative tools in the customer engagement category. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SendJim 4.4 (83) VS. [4.9 (53)](https://www.capterra.com/p/242279/PostGrid/reviews/) Starting Price $49.99 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (83) Ease Of Use 4.9 (53) Value For Money 4.2 (79) Value For Money 4.9 (49) Customer Service 4.6 (75) Customer Service 4.9 (48) ## SendJim alternatives [4.3 (713)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.6 (6,097)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (6,994)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Escala](https://www.capterra.com/p/275431/Escala/) [4.7 (69)](https://www.capterra.com/p/275431/Escala/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/275431/Escala/) [View all alternatives](https://www.capterra.com/p/172685/SendJim/alternatives/) ## FAQs about SendJim Overview ### What problems does SendJim solve? SendJim solves inconsistent customer follow-up, slow neighborhood prospecting, and manual direct-mail outreach by automating postcards, gifts, voicemail drops, and CRM-triggered campaigns. Home service businesses, small business owners, and sales teams use it to re-engage past customers, target nearby prospects after jobs, generate review requests, and reduce setup friction with responsive support. Answer based on 35 reviews Overview ### Which roles and teams benefit most from SendJim? SendJim is most used by business owners, presidents, CEOs, and general managers who need simple direct-mail and customer follow-up workflows to drive repeat business. Marketing managers, coordinators, and office administrators benefit from automating postcards, referral campaigns, and lead nurturing while keeping outreach consistent and easy to manage. Answer based on 81 reviews Overview ### What company size and industries is SendJim built for? SendJim is designed for small businesses, with 100% of reviewers from that segment, especially in Consumer Services at 40% and Construction at 29%. It serves customer engagement needs through custom email drip campaigns and relationship marketing, with additional use in Facilities Services, which accounts for 8% of reviewers. Answer based on 81 reviews Features and Usability ### What are the key features of SendJim? SendJim includes core direct-mail features like postcard sending, mailer templates, and campaign management, plus differentiators such as neighbor mail, Radius Bomb, and card and gift sending. Reviewers also highlight marketing automation, event-triggered actions, CRM integrations, and API access for automated follow-up and location-based outreach. Answer based on 35 reviews Integrations ### Which third-party tools and platforms does SendJim integrate with? SendJim integrates with 18 third-party tools, with reviewer-confirmed connections to Jobber, Service Autopilot, The Customer Factor, CHIIRP, and ResponsiBid. Its catalog also includes Housecall Pro, ServiceTitan, and Zapier, covering CRM, field service management, bidding, and automation workflows used to trigger postcards, thank-you cards, and follow-up mailers. Answer based on 21 reviews Getting Started and Support ### What training and onboarding options does SendJim offer? SendJim offers live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos provide written and visual reference material for self-paced learning and feature review. Answer based on 6 reviews Getting Started and Support ### What customer support options does SendJim offer, and how do users rate the experience? SendJim offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as fast, helpful, and willing to guide less technical customers through setup and issues. Still, some report frustration with onboarding complexity, navigation without assistance, and occasional dissatisfaction when service problems were not resolved as expected. Answer based on 35 reviews Features and Usability ### How well does SendJim handle direct mail campaigns? SendJim makes direct mail campaigns easy to automate, target, and send from a CRM or customer list. Small service businesses often use it for postcards, thank-you cards, referral rewards, and neighborhood mailings, though some users report address gaps, limited scheduling, template constraints, printing issues, and mixed return on investment. Answer based on 24 reviews Features and Usability ### Is SendJim good for sending postcards to customers and leads? SendJim makes postcard sending simple for customer follow-ups, neighborhood targeting, and automated outreach tied to CRM activity. Marketing teams and home service businesses like the quick setup, radius targeting, and repeat-customer outreach, though some users want more design flexibility, broader template options, better mobile editing, and more consistent campaign results. Answer based on 22 reviews ## Features AI summary Based on 3,697 Customer Engagement reviews Capterra reviewers point to these as the customer engagement features buyers care about most: - **Content Management** (**53%** of reviewers rated this feature as critical) - **Engagement Tracking** (**44%**) - **Activity Tracking** (**40%**) SendJim focuses on other capabilities that reviewers also value, including **Third-Party Integrations** (**45%**). By connecting with other business systems, this feature helps teams keep data in sync across tools, reduce manual work, and maintain a more connected customer engagement process, allowing businesses to manage outreach and follow-up more efficiently. Third-Party Integrations 3.7 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Mailer Templates 4.1 (39) 48.72% of 39 reviewers that rated this feature as important or highly important Premade examples of mailings, such as cards, brochures, etc. Event Triggered Actions 4.2 (38) 50.00% of 38 reviewers that rated this feature as important or highly important Predefined actions automatically performed on the occurance of specific events Customizable Branding 4.4 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Drag & Drop 3.9 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Assemble applications and processes by dragging over and arranging pre-built components API 4.2 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases SendJim 22 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Marketing: Create and send email blasts/campaigns - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Mailer Templates: Premade examples of mailings, such as cards, brochures, etc. - Mailing Services Integration: Outsource mailing services to a third party - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Printing Services Integration: Outsource printing services to a third party - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.4 (83) 4.4 Based on 83 reviews ## Pricing Value for money 4.2 (79) Free Trial Basic $49.99 Other,Per Month Value for money 4.2 (79) 4.2 Based on 79 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ Jobber](https://www.capterra.com/p/127994/Jobber/)[ ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[ Workiz](https://www.capterra.com/p/147525/Workiz/)[ Automaid](https://www.capterra.com/p/149364/Launch27/)[ ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/)[ NiceJob](https://www.capterra.com/p/142037/NiceJob/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (75) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (75) 4.6 Based on 75 reviews ## User reviews Overall rating 4.4 Based on 83 reviews Filter by rating 5(60) 4(11) 3(6) 2(1) 1(5) Mentioned topic Sorted by most recent LS Lee S. Owner Construction ### "My First SendJim" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 20, 2026 The onboarding was great. The staff have been friendly and helpful. I was able to create a mailer and target my audience quickly. Pros The interactive map and focused selection process is helpful to ensure I hit the correct audience and don't spend money on non-target audience. Cons Designing my own cards isn't as easy as I would like. It took a few minutes to get accustomed to the format and the sizing parameters. Alternatives considered [Direct Mail Manager](https://www.capterra.com/p/125004/Direct-Mail-Manager/) Reasons for choosing SendJim Address screening capability for Slim Jim was better than simply sorting by mail routes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CM Caitlin M. Admin Utilities ### "Onboarding - First Impressions" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 19, 2026 We haven't used SendJim yet, but so far I like everything that was discussed to me. I can't wait to use this for our marketing campaigns! Pros I like the marketing plans and strategies that SendJim offers and at a very affordable price too. The templates are very customizable which is great! Cons We haven't used SendJim yet, but so far I like everything that was discussed to me. I can't wait to use this for our marketing campaigns! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Sean B. Carpet cleaning Consumer Services ### "TERRIBLE!!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 1, 2025 I would highly recommend not signing up for their service Pros Nothing, I thought their service was a good idea, but after I signed up and realized it was not a necessary service, they refused to issue a refund Cons Everything. I spoke with a representative and was told I would get a call back, but instead, they bowed out of a call and sent an email to inform me they would not refund my money. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 8, 2025 Hi Sean. Thank you for taking the time to leave us your feedback. Our team really appreciates it as we strive to improve our system and support for our users. We're sad to hear your experience with SendJim was not the greatest. We will be passing your feedback up to our leadership team to review with our support team. If you have any additional feedback you'd like to provide, please send us an email at Support@SendJim.com. YC Yolanda C. Administrator Consumer Services ### "\[sensitive content hidden\] with SendJim" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2024 Every time I request help they are ready. Pros They are ready to help, answer questions, guide you! Cons Nothing. They are always eager to help. . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2025 Hey Yolanda! Thank you so much for your review. We are thrilled to hear how helpful our support team has been. If you ever need anything else, please let us know! -The SendJim Team SJ Samuel J. Owner Paper & Forest Products ### "Warning to potential users" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 August 9, 2024 After my free trial i thought there services were a good fit for my small compqny so I had desposited $700 to my account as an initial amount to use with them. After a little more research i decited it was not going to be the best route to use after all. I inquired about withdrawing the $700 i had deposited and to my dismay and show i was told i could not get my money back... so it stays with them and incures a 3 a month maintence fee. Months later i am not charged $29.99 with no explanation. I am considering this fraudulent and an incredibly poor way to do buisness. If somone wants to get a refund who has a made the wrong choice its normal to refund the money. At best this is dishonorable Pros Seems like a good concept and may work great but be 100% sure you want their service since there is no backing out Cons Not being able to withdraw deposits and continued unauthorized charges Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2025 Hi Samuel. Thank you for taking the time to leave us your feedback. Our team really appreciates it as we strive to improve our system and support for our users. We're sad to hear your experience with SendJim was not the greatest. We will be passing your feedback up to our leadership team to review with our support team. If you have any additional feedback you'd like to provide, please send us an email at Support@SendJim.com. Craig H. Owner Consumer Services ### "Get product great price" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 14, 2024 Pros I think being able to focus on neighborhoods rather than all out USPS direct mail Cons I like everything about Send Jim not a negative thing about it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 18, 2024 Thank you for taking the time to share your thoughts! We value your perspective on the importance of targeting specific neighborhoods rather than employing a broad approach with USPS direct mail. Focusing on neighborhoods allows for a more nuanced understanding of local demographics, preferences, and needs. This targeted approach can result in higher engagement and conversion rates by tailoring messages to resonate with specific communities. We appreciate your feedback and will explore ways to enhance our marketing strategies to better serve our customers and their communities. SG Sarita G. Owner Chemicals ### "Sendjim Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2024 Really great. The team are fast and Efficient - Shout out to \[sensitive content hidden\] Pros The support team are fast efficient and proactive. Cons The flashing training button on the knowledge base blows my mind. Your training videos need the option to pause go back or forward. Reasons for choosing SendJim The support team at SendJim make the difference and it the only reason i perceived with using this system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2025 Hey Sarita! Thank you so much for your review. Our support team takes pride in their job and we are so happy to hear you've had great experiences with them. We will be sure to let our operations team know about your suggestion for the training videos, please let us know if you have any others. -The SendJim team SS Stephanie S. Owner Construction ### "Easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2024 Great! Very easy to use and the staff is wonderful with any technical support issues Pros Easy to set up and utilize. We love the gift options for clients and it linking with our dispatch account for when new leads come in, seeing when a job is complete to then automatically send out mailers to potential clients in the area we recently serviced Cons I wish that they had an option for e-gift cards for their gifts Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2025 Hey Stephanie! Thank you so much for taking the time to leave us a review. We're thrilled to hear you're loving the Gifts! We're about to launch and additional gift box size and have added a few new gifts (Caramels & Popcorn). I will let our team know about your request for e-gift cards! -The SendJim Team RH Rosemary H. owner Consumer Services ### "Highly recommend Sendjim for small business owners" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 8, 2024 Pros The ease of getting set up. You can start with a cheaper monthly fee until you realize what you all want to do/need with the program. Easy to get items uploaded and also upload customer list. The integration is amazing for the price. Cons I don't have much I don't like about it. Maybe the reporting could be a little more depth. Switched from [Dope.Link](https://www.capterra.com/p/250408/Dope-Menu/) The price and easy of connecting to our CRM and triggering events. Reasons for choosing SendJim Price, ease of upload, customize options. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2025 Hey Rosemary! Thank you very much for taking the time to leave us a review, we really appreciate it. We're so happy to hear you've been having a great experience with SendJim. We're actively updating our Reports area to include more information such as updated delivery estimates as well as cost per mailing. If you ever have any feature requests, please let us know! -The SendJim Team BM Brandi M. Marketing and Communications Manager Consumer Services ### "SendJim makes my life easier" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 8, 2024 Pros 3rd Party Integration, drawing areas to target for direct mail campaigns, demographic information, and varied offers for customer rewards Cons Cost, it's a bit higher than most without more benefits Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2025 Hey Brandi! Thank you so much for your review. We're happy to hear you love the Radius Bomb too to hyper target to prospects. In the last year, we have added some new features such as Text Messaging. Feel free to reach out for more information. -The SendJim Team [View all Reviews](https://www.capterra.com/p/172685/SendJim/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.